guest arrival expert

front office duty manager

front office receptionist

guest experience expert

guest experience expert - front office Jobs in Jeddah

guest experience expert - front office

guest experience expert front office

Marriott International

<div>Additional Information 
Job Number25196722 
Job CategoryRooms &amp; Guest Services Operations 
LocationAssila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia, 23326 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert - Front Office

Shangri-La Group

<div>
 
 Find Your Shangri-La in Shangri-La
 
 
 
 
 Shangri-La Jeddah
 
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
 
 <ul>
 <li>
 203 stylish rooms and suites plus 17 luxury serviced apartments.
 </li>
 <li>
 5 restaurants and lounges, including the legendary Shang Palace
 </li>
 <li>
 Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
 </li>
 <li>
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 The Front Office Duty Manager is responsible for rooms&rsquo; inventory and ensuring that guests&rsquo; requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms&rsquo; preparation. Also supervises the Front Desk.
 
 
 
 As a Front Office Duty Manager, we rely on you to,
 
 
 
 <ul>
 <li>
 Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
 </li>
 <li>
 To have knowledge of the operational systems at Front Office.
 </li>
 <li>
 Oversees and directs all aspects of Front Office and Guest Services areas.
 </li>
 <li>
 To have knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures.
 </li>
 <li>
 Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
 </li>
 <li>
 To have knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. Golden Circle, FFP, Guest History.
 </li>
 <li>
 Builds relationship with guests to delight and gain loyalty.
 </li>
 <li>
 Supervises Front Office operation and workflow to maximize guests&rsquo; satisfaction.
 </li>
 <li>
 Conducts training of new staff when necessary.
 </li>
 <li>
 Ensures that &ldquo;shift reports&rdquo; are printed and &ldquo;Traces&rdquo; are followed up accordingly.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 At least 2 years as Assistant Front Office Manager in an international class hotel
 </li>
 <li>
 Takes ownership and initiative
 </li>
 <li>
 Ability to lead a team
 </li>
 <li>
 Communicates and writes with fluency in English (as well as the Arabic language)
 </li>
 <li>
 Pleasant, friendly, and cheerful attitude
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>

Front Office Duty Manager

Raffles

<div>Company Description 
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms. 
Job Description 
<ul><li>
Will be knowledgeable of the whole Hotel facilities and services provided.</li><li>
Adhere to his/her limit of authority as outlined by management, and will fully</li><li>
Understand the Hotel policies, procedures and regulations per Fairmont standards.</li><li>
Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.</li><li>
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.</li><li>
To ensure guests queries are dealt with in a helpful and professional manner and</li><li>
 Inform the FOM or AFOM in case of issues that cannot be easily resolved.</li><li>
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).</li><li>
Adheres to and promotes the Company&rsquo;s Health &amp; safety policies to ensure a safe work environment, will be knowledgeable about all safety &amp; emergency procedures and emergency action plan.</li><li>
 Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety &amp; security of the hotel, colleagues and guests.</li><li>
Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.</li><li>
Participate in the monthly communication meetings</li><li>
Providing daily feedback about the operation to the GM and the Hotel Manager as</li><li>
They require through multiple ways like incidents report, Night Manager Report, Complaint&rsquo;s report with supporting documentation and final accurate conclusions.</li><li>
Complete preparation work and administration work which the Assistant Front Office Manager has passed on.</li><li>
Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list.</li><li>
Ensures that all Front Office Standards of Service &amp; Operational Procedures are adhered.</li><li>
Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.</li><li>
Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.</li><li>
Monitor and deal with all pre-Registered bookings and all No-Show guests.</li><li>
Handling the inventory during sold out days.</li><li>
Complete all the necessary preparations for the beginning of the early shift on reception.</li><li>
Move around the hotel to interact with as many guests and staff as possible</li><li>
Provides Guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office colleagues and working instantly on creating a job Satisfaction to everyone.</li><li>
Monitoring colleagues&rsquo; performance and dealing with employees&rsquo; grievances and problems. Coaching them and taking the corrective actions when necessary.</li><li>
Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.</li><li>
Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning.</li><li>
Oversee the employee dining room and ensure all staff receive appropriate meal break during their shift.</li><li>
Monitor and inspect Overnight cleaning team, ensuring highest level of cleanliness and work efficiencies at all times.</li><li>
Run the audit reports on the PMS that will be required by Income Audit the next day, Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts.</li><li>
Perform all necessary reconciliations and audit functions for the reception in order to complete the day&rsquo;s business.</li><li>
Ensure that all financial reporting is maintained and accurate inclusive of reviewing financial reports to ensure accuracy (Rooms Audit)</li><li>
Ensure that all of the Food &amp; Beverage outlets have handed over the relevant paper work to allow the days business to be completed.</li><li>
Complete all necessary computer system back-ups.</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Personal Attributes<ul><li>
Strong written and verbal communication skill in English and Arabic</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul> 
Your skills and experience include: 
<ul><li>
Minimum 4 years&rsquo; experience in Front Office Operations in a luxury property preferred</li><li>
Strong interpersonal and problem-solving abilities necessary</li><li>
Must be a highly organized person with strong planning skills</li><li>
Goal and results oriented</li><li>
Analytical skills, strength as a developer and a leader of others are essential</li><li>
International experience an asset</li><li>
Energetic, enthusiastic, self-motivated and a charismatic team player</li><li>
Excellent command of spoken &amp; written English-Arabic</li><li>
Knowledge in Opera system</li><li>
Ability to work on shift basis</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Duty Manager (Saudi National)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader">General Information</h3></div> 
</div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Information Technology
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Job Description</h3></div> 
</div><div><div><div><div>Job Summary:
The Night Telephone Operator is responsible for delivering exceptional, courteous, and efficient telephone services during overnight hours. The role ensures all incoming and outgoing calls are handled promptly and professionally, supporting guest satisfaction, safety, and smooth night operations in alignment with Rosewood Jeddah hotel standards.
Job Description:
Answer all incoming and internal calls promptly, accurately, and courteously, using the hotel&rsquo;s standard greeting at all times.
Connect calls efficiently to guest rooms, departments, or external numbers while maintaining confidentiality.
Take and relay guest messages accurately and in a timely manner.
Provide clear and accurate information regarding hotel services, facilities, operating hours, and local attractions.
Handle wake-up calls and ensure they are executed accurately and on time.
Respond calmly and professionally to guest inquiries, complaints, or emergencies during the night shift, escalating issues to the Night Manager when required.
Coordinate with Front Office, Security, Engineering, and other departments to support guest needs during overnight hours.
Monitor emergency lines, alarms, and communication systems, following established safety and security procedures.
Maintain accurate logs and records of calls, incidents, and wake-up requests during the shift.
Ensure all telephone and communication equipment is functioning properly and report any technical issues immediately.
Maintain a high level of professionalism, discretion, and confidentiality at all times.
Adhere to hotel policies, brand standards, grooming guidelines, and service values.
Key Responsiblities:
Guest Experience &amp; Service Excellence
Answer all incoming and internal calls promptly using Rosewood&rsquo;s approved greeting and service tone.
Provide accurate information on hotel services, facilities, operating hours, and local insights, tailored to guest needs.
Handle guest inquiries, requests, and concerns with empathy, professionalism, and discretion.
Take, record, and relay guest messages accurately and in a timely manner.
Manage wake-up calls with precision, ensuring reliability and follow-up where required.
Night Operations &amp; Coordination
Support the Night Manager by coordinating communication between departments including Security, Engineering, Housekeeping, and Front Office.
Monitor emergency lines and communication systems, responding calmly and effectively according to hotel safety procedures.
Escalate urgent guest matters or incidents appropriately and without delay.
Maintain detailed night logs of calls, incidents, and operational handovers.
Systems &amp; Standards
Operate telephone and communication systems efficiently and report any technical issues immediately.
Maintain strict confidentiality of guest and hotel information at all times.
Adhere to Rosewood brand standards, service culture, grooming guidelines, and operational policies.
Exceptional verbal communication skills with a warm, clear, and confident telephone voice
Strong guest service mindset aligned with luxury hospitality standards
Ability to multitask and work independently during overnight hours
Active listening and problem-solving skills
Basic computer literacy; familiarity with PMS and telephone systems is an advantage
Cultural awareness and sensitivity, particularly within the Saudi context
Qualifications &amp; Experience
High school diploma or equivalent
Prior experience in a luxury or five-star hotel environment is preferred
Proficiency in English and Arabic is required; Arabic and additional languages are a strong advantage
Willingness and flexibility to work night shifts, weekends, and public holidays (Night shift role, typically covering late evening to early morning hours)
Prolonged periods at the telephone or communications desk
The role is suitable for Saudi Nationals in line with Saudization initiatives
Training and development support may be provided to high-potential local talent 

</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">About Us</h3></div> 
</div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div><div></div>

Night Telephone Operator

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</li><li>
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</li><li>
To ensure the up keeping of all the front of the house, including the hotel entrance.</li><li>
To ensure the up keeping of all the designated back of the house areas.</li><li>
To check regularly the night shift for cleaning.</li><li>
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.</li><li>
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</li><li>
To deal with different suppliers and contractors.</li><li>
To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.</li><li>
To implement housekeeping related HACCP procedures.</li><li>
To be involved in sustainable development and to apply energy and waste management.</li><li>
To monitor cost control and to suggest saving programs.</li><li>
To ensure all linen and uniform management and handling procedures are respected.</li><li>
To implement Focus and other financial procedures.</li><li>
To supervise and control Lost and Found, maintain records and mail packages to clients.</li><li>
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</li><li>
To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.</li><li>
To liaise with the Front Office on the scheduling of rooms for maintenance programs.</li><li>
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.</li><li>
To daily review the Night Audit reports related to the Housekeeping.</li><li>
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure a proper coverage and supervision of the Housekeeping sections at all times.</li><li>
To set performance targets for all associates and constantly monitor and increase staff productivity.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To ensure the strict control of room keys and section keys.</li><li>
To implement and follow up daily check lists.</li><li>
To prepare forecasts and statistics.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.</li><li>
To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.</li><li>
To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.</li><li>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li><li>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the DOR or the RM for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that Guest History records are accurately followed-up.</li><li>
To ensure a proper use of the telephone etiquette as per Risos standards.</li><li>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li><li>
To create an atmosphere of high morale and a happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.</li><li>
To be involved in staff retention and satisfaction.</li><li>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul> 
Qualifications 
Diploma or degree in vocational hospitality, 8&ndash; 10 years experience in 4-5 star Hotel. 
Additional Information 
Diploma or degree in vocational hospitality, 8&ndash; 10 years experience in 4-5 star Hotel.</div>

Housekeeping Manager (Villa)

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.</li><li>
Conducts on the job training for all Room Attendants.</li><li>
Maintains effective employee relations.</li><li>
Checks and maintains equipment and machines used.</li><li>
Prepares job orders and co-ordinate with Engineering for follow up.</li><li>
Ensure special attention given to VIP rooms.</li><li>
Attends daily briefing with EKH/AEH in Housekeeping.</li><li>
Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.</li><li>
Proper handover and take over of the incoming and out going shifts to be handled well.</li><li>
Report all Lost &amp; Found items to Housekeeping.</li><li>
Prepare discrepancy report for the front office.</li><li>
Conduct fumigation for the rooms and floors.</li><li>
Follow up &ldquo; Do not Disturb&rdquo; rooms.</li><li>
Prepare inventory for room linen.</li><li>
Notify Housekeeper any damage caused by guest.</li><li>
Check and follow all maintenance report If the work is incomplete.</li><li>
Waters and changes all flowers as per schedule requirement.</li><li>
Ensures that all flower arrangements look pleasant before the delivery to the rooms.</li><li>
While inspecting guest rooms and other area there should be eye for detail.</li><li>
Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.</li><li>
Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.</li><li>
Monitor the Key Issue no. 3 / Entering/Leaving a guest&rsquo;s room is followed by the room attendant.</li><li>
Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..</li><li>
Oversee the work of PA attendant</li><li>
Handle all service matters to guests in the station</li><li>
Be responsible for supervising the activities of Room attendant.</li><li>
Check all check-out rooms and guest rooms</li><li>
Be fully aware of the Rixelence of the day</li><li>
Proper grooming at all times</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul> 
Qualifications 
University Degree in any field, Minimum 2 years in a similar role with a five star hotel. 
Additional Information 
Diploma or degree in vocational hospitality, 8&ndash; 10 years experience in 4-5 star Hotel.</div>

Housekeeping Supervisor (Saudi National Only)

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Register and process check in for all arrivals.</li><li>
Handle guest check outs efficiently and professionally.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check and convey message, mail and package to Guests.</li><li>
Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Handle safe deposit boxes in a accordance with policies and procedurres.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily</li><li>
.Check Hotel situation, occupancy, functions, groups, VIPs</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations</li><li>
Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Review and update Logbook</li><li>
Check equipments</li><li>
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li><li>
Oversee the day to day operations</li><li>
Report regularly on happening to Asst. FO/FOM</li><li>
Fire Procedure</li><li>
First Aid Procedures</li><li>
Handle guest complaints and report to manager</li></ul> 
Qualifications 
University Degree in Hotel Management , minimum 1 year in a similar role star Hotel. 
Additional Information</div>

Front Office Receptionist

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