customer service agent

front office duty manager

guest experience expert - front office Jobs in Jeddah

guest experience expert - front office

lifestyle front desk agent Jobs in Jeddah

lifestyle front desk agent

receptionist

front office receptionist

Rixos

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><ul><li><p><br>
Register and process check in for all arrivals.</p></li><li><p>
Handle guest check outs efficiently and professionally.</p></li><li><p>
Update guest information into the computer after a complete check in.</p></li><li><p>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</p></li><li><p>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</p></li><li><p>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</p></li><li><p>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</p></li><li><p>
Handle issuance of guest room key cards and ensure effective control for guest security.</p></li><li><p>
Check and convey message, mail and package to Guests.</p></li><li><p>
Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.</p></li><li><p>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</p></li><li><p>
Handle safe deposit boxes in a accordance with policies and procedurres.</p></li><li><p>
Report any unusual occurrences or requested to manager.</p></li><li><p>
Be aware of the hotel accident Prevention Policies.</p></li><li><p>
Ensure the cleanliness and neatness of front office area.</p></li><li><p>
Ensures that all guests are greeted on arrival &amp; departure of the hotel.</p></li><li><p>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily</p></li><li><p>
.Check Hotel situation, occupancy, functions, groups, VIPs</p></li><li><p>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations</p></li><li><p>
Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.</p></li><li><p>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</p></li><li><p>
Review and update Logbook</p></li><li><p>
Check equipments</p></li><li><p>
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</p></li><li><p>
Oversee the day to day operations</p></li><li><p>
Report regularly on happening to Asst. FO/FOM</p></li><li><p>
Fire Procedure</p></li><li><p>
First Aid Procedures</p></li><li><p>
Handle guest complaints and report to manager</p></li></ul><b><br>
Qualifications</b><p><br>
University Degree in Hotel Management , minimum 1 year in a similar role star Hotel.</p><b><br>
Additional Information</b></div><p></p>

Front Office Receptionist

Azad Properties

<div><p>We are seeking a well-organised and personable individual to join our real estate organisation as a Receptionist. In this pivotal role, you will be the first point of contact for visitors, clients, and colleagues, ensuring a welcoming and professional environment at our front desk. If you thrive on delivering exceptional customer service, have strong communication skills, and take pride in creating a positive first impression, we encourage you to apply.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities for Receptionist in Real Estate Office</b></h2><ul>
<li>Greet visitors, clients, and staff in a friendly and professional manner, providing assistance and guidance as needed.</li>
<li>Manage the switchboard and handle incoming calls, directing enquiries to the appropriate team members efficiently.</li>
<li>Maintain the reception area, ensuring it is clean, tidy, and presentable at all times.</li>
<li>Coordinate with internal departments to schedule and prepare meeting rooms for appointments and events.</li>
<li>Manage incoming and outgoing mail, deliveries, and courier services.</li>
<li>Support administrative tasks such as data entry, filing, and document management.</li>
<li>Assist with calendar management, visitor logs, and related security procedures.</li>
<li>Provide accurate information about the company&rsquo;s services, office procedures, and facilities to visitors and callers.</li>
<li>Champion a client-centric approach and ensure all visitors receive excellent service in line with our company values.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Qualifications and Experience for Receptionist Roles</b></h3><ul>
<li>Previous experience in a receptionist, front desk, or customer service role is preferred.</li>
<li>Excellent verbal and written communication abilities, with a polite and professional demeanour.</li>
<li>Strong organisational skills and attention to detail, with the capacity to multitask in a busy environment.</li>
<li>Proficiency with Microsoft Office Suite (Word, Outlook, Excel) and familiarity with office equipment (phones, printers, etc.).</li>
<li>Ability to respond to enquiries confidently and resolve minor issues independently.</li>
<li>Commitment to upholding confidentiality and demonstrating discretion in managing sensitive information.</li>
<li>Fluency in English is essential; additional language skills are considered an asset.</li>
</ul><h4 class="jobSectionHeader"><b>Key Skills and Attributes for an Effective Receptionist</b></h4><ul>
<li>Excellent interpersonal skills to establish rapport with visitors and colleagues from diverse backgrounds.</li>
<li>A proactive and adaptable approach, with the ability to prioritise tasks and remain composed under pressure.</li>
<li>Strong customer focus, with a positive attitude and commitment to providing high-quality service.</li>
<li>Team-oriented mindset, supporting colleagues and contributing to a harmonious office environment.</li>
<li>Demonstrates reliability, punctuality, and a professional appearance aligned with company standards.</li>
</ul><h5 class="jobSectionHeader"><b>Desirable Competencies and Additional Attributes for Receptionists</b></h5><ul>
<li>Experience within the property, real estate, or professional services sector is advantageous.</li>
<li>Familiarity with reservations systems, visitor management software, or basic administrative tools.</li>
<li>Willingness to assist with general office duties and provide support to various departments as required.</li>
<li>Resilient, approachable, and enthusiastic about being part of a collaborative team.</li>
</ul><p>
If you are passionate about delivering exceptional first impressions and are eager to contribute to a welcoming and efficient office environment within the real estate industry, we invite you to submit your application. Join us in providing outstanding service to our clients, visitors, and staff as a valued member of our team.</p></div>

Receptionist

Shangri-La Group

<div>
 <strong>
  Find Your Shangri-La in Shangri-La
  <br/>
  <br/>
 </strong>
 <strong>
  Shangri-La Jeddah
  <br/>
  <br/>
 </strong>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 <br/>
 <br/>
 <ul>
  <li>
   203 stylish rooms and suites plus 17 luxury serviced apartments.
  </li>
  <li>
   5 restaurants and lounges, including the legendary Shang Palace
  </li>
  <li>
   Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
  </li>
  <li>
   116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Front Office Duty Manager is responsible for rooms&rsquo; inventory and ensuring that guests&rsquo; requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms&rsquo; preparation. Also supervises the Front Desk.
 <br/>
 <br/>
 <strong>
  As a Front Office Duty Manager, we rely on you to,
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
  </li>
  <li>
   To have knowledge of the operational systems at Front Office.
  </li>
  <li>
   Oversees and directs all aspects of Front Office and Guest Services areas.
  </li>
  <li>
   To have knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures.
  </li>
  <li>
   Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
  </li>
  <li>
   To have knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. Golden Circle, FFP, Guest History.
  </li>
  <li>
   Builds relationship with guests to delight and gain loyalty.
  </li>
  <li>
   Supervises Front Office operation and workflow to maximize guests&rsquo; satisfaction.
  </li>
  <li>
   Conducts training of new staff when necessary.
  </li>
  <li>
   Ensures that &ldquo;shift reports&rdquo; are printed and &ldquo;Traces&rdquo; are followed up accordingly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years as Assistant Front Office Manager in an international class hotel
  </li>
  <li>
   Takes ownership and initiative
  </li>
  <li>
   Ability to lead a team
  </li>
  <li>
   Communicates and writes with fluency in English (as well as the Arabic language)
  </li>
  <li>
   Pleasant, friendly, and cheerful attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A workplace that values your passion and supports self-realization and personal growth.
  </li>
  <li>
   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  </li>
  <li>
   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  </li>
  <li>
   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
   <br/>
   <br/>
  </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 <br/>
 <br/>
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 <br/>
 <br/>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>


Front Office Duty Manager

Raffles

<div><b>Company Description</b><p><br>
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.</p><b><br>
Job Description</b><br>
<ul><li>
Will be knowledgeable of the whole Hotel facilities and services provided.</li><li>
Adhere to his/her limit of authority as outlined by management, and will fully</li><li>
Understand the Hotel policies, procedures and regulations per Fairmont standards.</li><li>
Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.</li><li>
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.</li><li>
To ensure guests queries are dealt with in a helpful and professional manner and</li><li>
 Inform the FOM or AFOM in case of issues that cannot be easily resolved.</li><li>
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).</li><li>
Adheres to and promotes the Company&rsquo;s Health &amp; safety policies to ensure a safe work environment, will be knowledgeable about all safety &amp; emergency procedures and emergency action plan.</li><li>
 Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety &amp; security of the hotel, colleagues and guests.</li><li>
Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.</li><li>
Participate in the monthly communication meetings</li><li>
Providing daily feedback about the operation to the GM and the Hotel Manager as</li><li>
They require through multiple ways like incidents report, Night Manager Report, Complaint&rsquo;s report with supporting documentation and final accurate conclusions.</li><li>
Complete preparation work and administration work which the Assistant Front Office Manager has passed on.</li><li>
Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list.</li><li>
Ensures that all Front Office Standards of Service &amp; Operational Procedures are adhered.</li><li>
Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.</li><li>
Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.</li><li>
Monitor and deal with all pre-Registered bookings and all No-Show guests.</li><li>
Handling the inventory during sold out days.</li><li>
Complete all the necessary preparations for the beginning of the early shift on reception.</li><li>
Move around the hotel to interact with as many guests and staff as possible</li><li>
Provides Guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office colleagues and working instantly on creating a job Satisfaction to everyone.</li><li>
Monitoring colleagues&rsquo; performance and dealing with employees&rsquo; grievances and problems. Coaching them and taking the corrective actions when necessary.</li><li>
Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.</li><li>
Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning.</li><li>
Oversee the employee dining room and ensure all staff receive appropriate meal break during their shift.</li><li>
Monitor and inspect Overnight cleaning team, ensuring highest level of cleanliness and work efficiencies at all times.</li><li>
Run the audit reports on the PMS that will be required by Income Audit the next day, Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts.</li><li>
Perform all necessary reconciliations and audit functions for the reception in order to complete the day&rsquo;s business.</li><li>
Ensure that all financial reporting is maintained and accurate inclusive of reviewing financial reports to ensure accuracy (Rooms Audit)</li><li>
Ensure that all of the Food &amp; Beverage outlets have handed over the relevant paper work to allow the days business to be completed.</li><li>
Complete all necessary computer system back-ups.</li><li>
Other duties as assigned</li></ul><br>
<b>
Qualifications</b><p><b><br>
Personal Attributes</b></p><ul><li>
Strong written and verbal communication skill in English and Arabic</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul><p></p><p><b><br>
Your skills and experience include:</b></p><br>
<p></p><ul><li>
Minimum 4 years&rsquo; experience in Front Office Operations in a luxury property preferred</li><li>
Strong interpersonal and problem-solving abilities necessary</li><li>
Must be a highly organized person with strong planning skills</li><li>
Goal and results oriented</li><li>
Analytical skills, strength as a developer and a leader of others are essential</li><li>
International experience an asset</li><li>
Energetic, enthusiastic, self-motivated and a charismatic team player</li><li>
Excellent command of spoken &amp; written English-Arabic</li><li>
Knowledge in Opera system</li><li>
Ability to work on shift basis</li></ul><br>
<b>
Additional Information</b><p><b><br>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Duty Manager (Saudi National)

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><ul><li><p><br>
To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.</p></li><li><p>
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</p></li><li><p>
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</p></li><li><p>
To ensure the up keeping of all the front of the house, including the hotel entrance.</p></li><li><p>
To ensure the up keeping of all the designated back of the house areas.</p></li><li><p>
To check regularly the night shift for cleaning.</p></li><li><p>
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.</p></li><li><p>
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</p></li><li><p>
To deal with different suppliers and contractors.</p></li><li><p>
To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.</p></li><li><p>
To implement housekeeping related HACCP procedures.</p></li><li><p>
To be involved in sustainable development and to apply energy and waste management.</p></li><li><p>
To monitor cost control and to suggest saving programs.</p></li><li><p>
To ensure all linen and uniform management and handling procedures are respected.</p></li><li><p>
To implement Focus and other financial procedures.</p></li><li><p>
To supervise and control Lost and Found, maintain records and mail packages to clients.</p></li><li><p>
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</p></li><li><p>
To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.</p></li><li><p>
To liaise with the Front Office on the scheduling of rooms for maintenance programs.</p></li><li><p>
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.</p></li><li><p>
To daily review the Night Audit reports related to the Housekeeping.</p></li><li><p>
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.</p></li><li><p>
To ensure a proper coverage and supervision of the Housekeeping sections at all times.</p></li><li><p>
To set performance targets for all associates and constantly monitor and increase staff productivity.</p></li><li><p>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</p></li><li><p>
To ensure the strict control of room keys and section keys.</p></li><li><p>
To implement and follow up daily check lists.</p></li><li><p>
To prepare forecasts and statistics.</p></li><li><p>
To respect schedules, terms and deadlines as agreed with the Management.</p></li><li><p>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</p></li><li><p>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</p></li><li><p>
To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.</p></li><li><p>
To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.</p></li><li><p>
To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.</p></li><li><p>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</p></li><li><p>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</p></li><li><p>
To ensure that all guests enjoy their stay being offered the finest personal service.</p></li><li><p>
To escort the guests rather than pointing out directions.</p></li><li><p>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</p></li><li><p>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</p></li><li><p>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</p></li><li><p>
To call the DOR or the RM for advice in serious cases or if an approval is required.</p></li><li><p>
To be fully aware of and to report all guest comments or complaints.</p></li><li><p>
To ensure that Guest History records are accurately followed-up.</p></li><li><p>
To ensure a proper use of the telephone etiquette as per Risos standards.</p></li><li><p>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</p></li><li><p>
To create an atmosphere of high morale and a happy working relationship among the staff.</p></li><li><p>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.</p></li><li><p>
To be involved in staff retention and satisfaction.</p></li><li><p>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</p></li></ul><p></p><b><br>
Qualifications</b><p><br>
Diploma or degree in vocational hospitality, 8&ndash; 10 years experience in 4-5 star Hotel.</p><b><br>
Additional Information</b><p><br>
Diploma or degree in vocational hospitality, 8&ndash; 10 years experience in 4-5 star Hotel.</p></div>

Housekeeping Manager (Villa)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Information Technology
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary:</b></p><p>
The Night Telephone Operator is responsible for delivering exceptional, courteous, and efficient telephone services during overnight hours. The role ensures all incoming and outgoing calls are handled promptly and professionally, supporting guest satisfaction, safety, and smooth night operations in alignment with Rosewood Jeddah hotel standards.</p><p><b>
Job Description:</b></p><p>
Answer all incoming and internal calls promptly, accurately, and courteously, using the hotel&rsquo;s standard greeting at all times.</p><p>
Connect calls efficiently to guest rooms, departments, or external numbers while maintaining confidentiality.</p><p>
Take and relay guest messages accurately and in a timely manner.</p><p>
Provide clear and accurate information regarding hotel services, facilities, operating hours, and local attractions.</p><p>
Handle wake-up calls and ensure they are executed accurately and on time.</p><p>
Respond calmly and professionally to guest inquiries, complaints, or emergencies during the night shift, escalating issues to the Night Manager when required.</p><p>
Coordinate with Front Office, Security, Engineering, and other departments to support guest needs during overnight hours.</p><p>
Monitor emergency lines, alarms, and communication systems, following established safety and security procedures.</p><p>
Maintain accurate logs and records of calls, incidents, and wake-up requests during the shift.</p><p>
Ensure all telephone and communication equipment is functioning properly and report any technical issues immediately.</p><p>
Maintain a high level of professionalism, discretion, and confidentiality at all times.</p><p>
Adhere to hotel policies, brand standards, grooming guidelines, and service values.</p><p>
Key Responsiblities:</p><p><b>
Guest Experience &amp; Service Excellence</b></p><p>
Answer all incoming and internal calls promptly using Rosewood&rsquo;s approved greeting and service tone.</p><p>
Provide accurate information on hotel services, facilities, operating hours, and local insights, tailored to guest needs.</p><p>
Handle guest inquiries, requests, and concerns with empathy, professionalism, and discretion.</p><p>
Take, record, and relay guest messages accurately and in a timely manner.</p><p>
Manage wake-up calls with precision, ensuring reliability and follow-up where required.</p><p><b>
Night Operations &amp; Coordination</b></p><p>
Support the Night Manager by coordinating communication between departments including Security, Engineering, Housekeeping, and Front Office.</p><p>
Monitor emergency lines and communication systems, responding calmly and effectively according to hotel safety procedures.</p><p>
Escalate urgent guest matters or incidents appropriately and without delay.</p><p>
Maintain detailed night logs of calls, incidents, and operational handovers.</p><p><b>
Systems &amp; Standards</b></p><p>
Operate telephone and communication systems efficiently and report any technical issues immediately.</p><p>
Maintain strict confidentiality of guest and hotel information at all times.</p><p>
Adhere to Rosewood brand standards, service culture, grooming guidelines, and operational policies.</p><p>
Exceptional verbal communication skills with a warm, clear, and confident telephone voice</p><p>
Strong guest service mindset aligned with luxury hospitality standards</p><p>
Ability to multitask and work independently during overnight hours</p><p>
Active listening and problem-solving skills</p><p>
Basic computer literacy; familiarity with PMS and telephone systems is an advantage</p><p>
Cultural awareness and sensitivity, particularly within the Saudi context</p><p><b>
Qualifications &amp; Experience</b></p><p>
High school diploma or equivalent</p><p>
Prior experience in a luxury or five-star hotel environment is preferred</p><p>
Proficiency in English and Arabic is required; Arabic and additional languages are a strong advantage</p><p>
Willingness and flexibility to work night shifts, weekends, and public holidays (Night shift role, typically covering late evening to early morning hours)</p><p>
Prolonged periods at the telephone or communications desk</p><p>
The role is suitable for Saudi Nationals in line with Saudization initiatives</p><p>
Training and development support may be provided to high-potential local talent</p><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div><div></div>

Night Telephone Operator

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><br>
<ul><li>
Ensures all the guests receive prompt and courteous service.</li><li>
Perform all spa treatments on members and Guests using safe and professional techniques.</li><li>
Perform spa treatments services in a safe, comfortable, and hygienic manner.</li><li>
Perform nail services in a safe, comfortable, and hygienic manner.</li><li>
Maintain an ample inventory of all products necessary to perform all facials and waxing services including skin care products, cotton, distilled water, warm wax, waxing sticks, bowls, towels, sheets, blankets, plastic bags, and face cloths, etc. Prepare kits as required.</li><li>
Maintain a neat and orderly work area consistent with the high standards of the facility.</li><li>
Assist in any and all ways in the beauty salon when not scheduled to perform aesthetic services. This assistance is to include acting as salon receptionist, performing manicure/pedicure services, selling and restocking professional retail skin care and hair care products.</li><li>
Constantly maintain up-to-date knowledge of the personal services performed and any revisions in the skin care products or procedures used.</li><li>
Answer all questions related to services performed and products used.</li><li>
Be on time for appointments and thoroughly review appointments after completing each service and shift.</li><li>
Courteously interact and answer all facility-related questions with Members and Guests.</li><li>
Assist in the co‑ordination of spa treatments with other spa programs.</li><li>
Ensure current trends in aesthetic industry are reviewed.</li><li>
Serve as catalyst to promote spa services to Members and hotel Guests.</li><li>
Maintain current professional licenses.</li><li>
Report dysfunctional equipment to Spa Director.</li><li>
Work with the Lead Therapist in the formulation of plans for projects.</li><li>
Ensure individual is well versed in all aspects of the spa's operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).</li><li>
Ensure the facility is in peak condition at all times (operations and cleanliness).</li><li>
Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority.</li><li>
Carry out any other duties and responsibilities as assigned.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of 2 years&rsquo; experience as Aesthetician preferable.</li><li>
Safety oriented First Aid.</li><li>
CPR ‑ Basic Rescuer.</li><li>
Good English language verbal and written communication skills.</li><li>
Good level of engagement with guests.</li><li>
Understanding and ability to work in a multi-cultural environment.</li><li>
Service focused personality is essential; customer related experience an asset.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Excellent communication skills and a professional presentation.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Must be physically capable of meeting the very physical demands of the position.</li></ul></div>

Spa Therapist

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