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customer service representative – administrative Jobs in Jeddah

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customer service representative administrative

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

Rgheeb

<div>Rgheeb is excited to invite applications for the position of Retail Sales Representative. In this role, you will be the face of our company, directly engaging with customers in our retail environment to provide exceptional service and drive product sales. You will be responsible for assisting customers, answering inquiries about our products, and promoting special offers. The ideal candidate will have a passion for retail, strong interpersonal skills, and a proactive approach to sales. At Rgheeb, we believe in creating a welcoming atmosphere that enhances the customer experience, and we&rsquo;re looking for someone who can embody that spirit! 
Responsibilities<ul>
<li>Engage with customers to understand their needs and provide tailored product recommendations.</li>
<li>Assist customers with inquiries, product selections, and the checkout process.</li>
<li>Maintain a clean and organized sales floor, ensuring product displays are appealing and stocked.</li>
<li>Promote and upsell product promotions and special offers to increase sales.</li>
<li>Handle customer returns and exchanges in a professional manner.</li>
<li>Collaborate with team members to achieve sales targets and improve customer satisfaction.</li>
<li>Stay informed about product features, pricing, and promotional campaigns.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience as a Retail Sales Representative or in a customer service role is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in a fast-paced retail environment.</li>
<li>Sales-oriented with a focus on providing an exceptional customer experience.</li>
<li>Basic math skills for handling transactions accurately.</li>
<li>Flexibility to work varying shifts, including evenings and weekends.</li>
<li>High school diploma or equivalent; further education in a related field is a plus.</li> 
</ul> 
 
Benefits</div>

Field Sales Representative

Medtronic

<div>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<h1 class="jobSectionHeader">A Day in the Life
</h1>Would you like to work for a rapidly growing international healthcare company? Do you consider you have the right experience for Sales Representative? If yes, then send us your resume and enter the recruitment process right away!
 
 
We would like to offer you the position of Sales Representative. The Sales Representative will report to Sales Manager and will support the sales team within an assigned territory with product sales, market development, equipment installations, training, troubleshooting and maintenance, demo inventory setup and customer in-service.
Responsibilities may include the following and other duties may be assigned:
<ul><li>Promote and sell Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets.
</li><li>Develop, build, and strengthen long-term relationships with stakeholders including distributors and healthcare professionals.
</li><li>Pursue leads, assess needs and provide product services to maximize the benefits derived from Medtronic's products and/or services.
</li><li>Promote and establish education of the company's products and/or services.
</li><li>Conduct market research including customers and competitors&rsquo; activities.
</li><li>Implement market development plans/strategies and changes as needed.
</li><li>Communicate customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&amp;D (Research and Development), Operations and Marketing.
</li><li>Find different and innovative solutions in-line with market dynamics through Conducting hybrid interaction models including virtual and/or physical communications to accommodate Healthcare professionals (HCPs) and market needs.
</li></ul>Required Knowledge and Experience:
<ul><li>Bachelor&rsquo;s degree required.
</li><li>Excellent written and verbal English communication skills
</li><li>3 years of prior clinical or medical sales Experience
</li><li>Cath lab knowledge
</li><li>Ability to travel by weekly
</li></ul>The ideal candidate will have a strong biomedical background, with a solid understanding of healthcare or medical technologies. They must demonstrate excellent communication and interpersonal skills, with the ability to convey complex information clearly and build strong relationships across diverse teams and stakeholders. A professional presentation style and strong executive presence are essential, as the role requires frequent interaction with internal leadership, clients, and external partners.
Physical Job Requirements
 
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
<h1 class="jobSectionHeader">Benefits &amp; Compensation
</h1>Medtronic offers a competitive Salary and flexible Benefits Package
 
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. 
 
<h1 class="jobSectionHeader">About Medtronic
</h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</div>

Sales Representative

Islamic Development Bank (IsDB)

<div>
 Title: Administration Officer
 
 
 Requisition ID: 5777
 
 
 
 Overview
 
 
 
 
 Complex:
 
 IsDB Institute
 
 Division:
 
 DG, IsDBi Front Office
 
 Country:
 
 Saudi Arabia
 
 Location:
 
 IsDB HQ, Jeddah
 
 Job Grade:
 
 E1
 
 Contract Type:
 
 Fixed Term
 
 Closing Date:
 
 18-Mar-2026
 
 
 
 Job Purpose
 
 
 
 To Coordinate and Follow up the day-to-day office administration, procurement of goods &amp; services for the Institute to ensure smooth functioning of the Institute that will enable the Institute achieving its strategic objectives.
 
 
 
 Key Accountabilities
 
 
 
 
 Administrative Policies, Processes and Procedures:
 
 
 
 <ul>
 <li>
 Follow up the Implementation of the internal Administrative policies and procedures for the Institute ensuring consistency and compliance with the IsDB policies and procedures.
 
 
 </li>
 </ul>
 
 Office Administration
 
 
 
 <ul>
 <li>
 Ensure timely provision of various administrative services, office supplies, office equipment etc. to enable conduct of business in an efficient manner.
 </li>
 <li>
 Liaise and coordinate with Teams to ensure the implementation of Director General&rsquo;s instructions as well as to follow up on assignments/tasks and provide the Director General with the updated status in a timely manner.
 </li>
 <li>
 Draft Memos, letters for the Director General.
 </li>
 <li>
 Assist and manage the Director General calendar and meetings. Official correspondence with the internal and external the Institute stakeholders.
 
 
 </li>
 </ul>
 
 Facilities Management
 
 
 
 <ul>
 <li>
 In coordination with the ASD Facilities Unit, ensure all office facilities like office space, furniture, HVAC System, Electrical System, Telecom System and other facilities are maintained in a timely and effective manner to enable the Institute conducting its business in an efficient manner.
 
 
 </li>
 </ul>
 
 Procurement
 
 
 
 <ul>
 <li>
 Participate in bidding committees for goods and services at the Institute, provide and the support to the bidding committees members on the
 
 
 </li>
 </ul>
 procurement Policies and procedures.
 
 
 <ul>
 <li>
 Procure goods and services, as per the business needs, ensuring compliance with the established procurements policies and procedures.
 
 
 </li>
 </ul>
 
 Budget
 
 
 
 <ul>
 <li>
 Participate in the development of the general administration budget while taking into consideration current and future needs, areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
 
 
 </li>
 </ul>
 
 Service Agreements
 
 
 
 <ul>
 <li>
 Coordinate with the Legal Division to draft, finalize and sign agreements with various vendors and service providers and ensure that goods and services are
 
 
 </li>
 </ul>
 provided, by the vendors, as per the agreements.
 
 
 <ul>
 <li>
 Maintain the agreements signed in a safe and secure manner.
 
 
 </li>
 </ul>
 
 Invoice And Payments
 
 
 
 <ul>
 <li>
 Process and provide to the corporate performance team all invoices of the vendors and service providers in a timely and accurate manner to facilitate release of payments.
 </li>
 <li>
 Escalate issues to the Management and the concerned vendor / service providers in case of any dispute and resolve the same in a timely and amicable manner.
 
 
 </li>
 </ul>
 
 IMDT Services
 
 
 
 <ul>
 <li>
 Liaise with the concerned IT Business Partner to ensure provision of efficient and adequate IT services to the Institute.
 
 
 </li>
 </ul>
 
 Academic And Professional Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration/ Commerce or any relevant discipline.
 </li>
 <li>
 Minimum 3 years of experience in administration and / or procurement in a large organization.
 </li>
 <li>
 Languages: English: Mandatory | Arabic: Preferred | French: Preferred.
 
 
 </li>
 </ul>
 
 Skills &amp; Necessary Knowledge
 
 
 
 <ul>
 <li>
 Building Relationships
 </li>
 <li>
 Passion for Excellence
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Customer Service Orientation
 </li>
 <li>
 Vendor Management
 </li>
 <li>
 SAP ERP and JIRA skills
 </li>
 <li>
 Advanced MS Office skills.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of passport
 </li>
 <li>
 Academic certificate
 
 
 </li>
 </ul>
 If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged.
 
 
 The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants&rsquo; bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.
</div>

Administration Officer

DP World

<div>
 
 
 JOB PURPOSE:
 
 
 
 The Senior Supervisor &ndash; Facility Management is responsible for supervising and coordinating the daily operations of terminal buildings and related facilities. The role ensures that facilities are safe, well-maintained, and fully operational while overseeing housekeeping, space allocation, vendor coordination, and regulatory compliance. The Senior Supervisor supports the Facilities Manager by monitoring activities, resolving issues, and ensuring customer satisfaction.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 Building Administration &amp; Operations
 
 
 <ul>
 <li>
 Oversee administrative and logistical needs of the workforce.
 </li>
 <li>
 Supervise allocation and optimization of office and workspace requirements.
 </li>
 <li>
 Manage distribution and usage of office supplies, stationery, and equipment.
 </li>
 <li>
 Ensure housekeeping, cleaning, and waste management services meet high-quality standards.
 </li>
 <li>
 Maintain accurate records of maintenance schedules, inspections, and repairs.
 </li>
 <li>
 Track, report, and analyze KPIs related to facility management performance and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Supplier Management
 
 
 <ul>
 <li>
 Coordinate with suppliers and contractors for facility-related services and requirements.
 </li>
 <li>
 Process and follow up on purchase orders and invoices in line with procurement policies.
 </li>
 <li>
 Ensure vendors comply with agreed service levels and health and safety regulations.
 </li>
 <li>
 Assist in license renewals and compliance with local building regulations.
 </li>
 </ul>
 
 
 
 
 
 Customer Satisfaction
 
 
 <ul>
 <li>
 Respond to facility-related requests and complaints in a timely manner.
 </li>
 <li>
 Ensure services are delivered to the satisfaction of internal customers and stakeholders.
 </li>
 <li>
 Escalate recurring or critical issues to the Facilities Manager.
 </li>
 </ul>
 
 
 
 
 
 Supervision &amp; Team Coordination
 
 
 <ul>
 <li>
 Provide guidance and daily supervision of facility staff (maintenance, housekeeping, support teams).
 </li>
 <li>
 Assign tasks, monitor performance, and ensure service standards are met.
 </li>
 <li>
 Support the training and development of facility staff.
 </li>
 <li>
 Ensure maintenance activities are carried out in line with HSE standards and international marine safety requirements.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE AND SKILLS
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Facility Management or any related functions, with at least 1&ndash;2 years in a supervisory role.
 </li>
 <li>
 Background in engineering or technical facility operations preferred.
 </li>
 <li>
 Drawing Management is preferable.
 </li>
 <li>
 Lean background is preferable.
 </li>
 <li>
 Background in Facility related software (AutoCAD, MS Office, or others).
 </li>
 <li>
 Supervisory and people management skills.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 English literacy (verbal and written).
 </li>
 <li>
 Preferred: PMP/CMMP/CFM certification
 </li>
 <li>
 Background in service ticket and Work Order Management (WO).
 </li>
 </ul>
</div>

Supervisor – Facility Management

Sandoz

<div>Job Description Summary
<ul><li>The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner
</li></ul>Job Description
Major accountabilities:
<ul><li>Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer&rsquo;s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions .
</li><li>Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
 </li><li>When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
 </li><li>Live by Sandoz Code of Ethics and Values and Behaviors.
 </li></ul>Key performance indicators:
<ul><li>To be populated at local level, based on the guidance that will follow from I Field Engagement Performance Management Council outcomes.
 </li></ul>Minimum Requirements:
 
Work Experience:
<ul><li>Established Network to target Customer Group desirable.
</li><li>Sales in Healthcare / Pharma / related business.
 </li></ul>Skills:
<ul><li>Account Management.
</li><li>Commercial Excellence.
</li><li>Communication Skills.
</li><li>Compliance.
</li><li>Conflict Management.
</li><li>Cross-Functional Coordination.
</li><li>Customer Insights.
</li><li>Ethics.
</li><li>Healthcare Sector.
</li><li>Influencing Skills.
</li><li>Negotiation Skills.
</li><li>Selling Skills.
</li><li>Technical Skills.
 </li></ul>Languages :
<ul><li>English.
</li></ul>Skills Desired</div>

Medical Representative, KSA

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