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Marriott International

<div>Additional Information 
Job Number25205536 
Job CategoryRooms &amp; Guest Services Operations 
LocationJeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia, 23531 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد &quot;الضيافة الرائعة&quot;. &quot;دائمًا&quot;. من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك. 
<div> 
تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW&trade;. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.</div></div></div>

Guest Experience Expert

<div>Additional Information 
Job Number25205452 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Notre travail ne se limite pas &agrave; offrir &agrave; nos clients un enregistrement et un d&eacute;part sans probl&egrave;me. Nous devons avant tout b&acirc;tir une exp&eacute;rience unique et m&eacute;morable. Nos experts en Exp&eacute;rience client prennent l'initiative d'offrir un vaste &eacute;ventail de services qui guident les clients tout au long de leur s&eacute;jour. Ils sont habilit&eacute;s &agrave; se d&eacute;placer dans leur espace et &agrave; faire ce qui doit &ecirc;tre fait. Que ce soit traiter les besoins op&eacute;rationnels, r&eacute;pondre aux demandes des clients, pr&eacute;parer des rapports ou partager les points d'int&eacute;r&ecirc;t de la r&eacute;gion, les experts en Exp&eacute;rience client font en sorte que les clients sentent que les transactions font partie de l'exp&eacute;rience. 
<div></div>
Peu importe votre poste, certaines choses sont essentielles pour r&eacute;ussir - la cr&eacute;ation d'un lieu de travail s&eacute;curitaire, le respect des politiques et des proc&eacute;dures de la soci&eacute;t&eacute;, le maintien de la confidentialit&eacute;, la protection des actifs de la soci&eacute;t&eacute;, le respect des normes de qualit&eacute; et veiller &agrave; ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le r&ocirc;le d'expert en Exp&eacute;rience client signifie &ecirc;tre sur vos pieds et vous d&eacute;placer (se lever, s&rsquo;asseoir ou marcher pendant une longue p&eacute;riode de temps) et mettre la main &agrave; la p&acirc;te dans votre travail (d&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 10 livres (4,5 kg) sans assistance). Il est essentiel que les experts en Exp&eacute;rience client ex&eacute;cutent toutes ces t&acirc;ches &agrave; la perfection (et toute autre t&acirc;che raisonnable qui leur est assign&eacute;e) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prosp&eacute;rer. 
<div></div>
QUALIFICATIONS RECOMMAND&Eacute;ES 
<div></div>
Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;&eacute;tudes secondaires ou &eacute;quivalence de niveau secondaire. 
<div></div>
Exp&eacute;rience de travail connexe:Aucune exp&eacute;rience de travail connexe. 
<div></div>
Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision. 
<div></div>
Permis ou certification:Aucune</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Chez Courtyard, notre passion est de mieux r&eacute;pondre aux besoins des voyageurs et voyageuses partout dans le monde. C'est de cette volont&eacute; qu'est n&eacute; le premier h&ocirc;tel con&ccedil;u sp&eacute;cialement pour celles et ceux en d&eacute;placement professionnel, et c'est la raison pour laquelle l'exp&eacute;rience Courtyard donne aujourd'hui &agrave; toute notre client&egrave;le, quel que soit le but de son voyage, les cl&eacute;s pour s'&eacute;panouir. Nous recherchons des personnes performantes, anim&eacute;es par la passion d'offrir une exp&eacute;rience client&egrave;le qui d&eacute;passe les attentes, qui appr&eacute;cient de faire partie d'une &eacute;quipe petite mais ambitieuse, et qui aiment plus que tout apprendre &agrave; toujours s'am&eacute;liorer... tout en s'amusant. 
<div></div> 
<div>En rejoignant Courtyard, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de trouver un sens &agrave; votre vie professionnelle, de faire partie d'une &eacute;quipe internationale d'exception et de devenir la meilleure version de vous-m&ecirc;me.</div></div></div>

Hilton

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

Shangri-La Group

<div>
 
 Find Your Shangri-La in Shangri-La
 
 
 
 
 Shangri-La Jeddah
 
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
 
 <ul>
 <li>
 203 stylish rooms and suites plus 17 luxury serviced apartments
 </li>
 <li>
 4 restaurants and lounges, including the legendary Shang Palace
 </li>
 <li>
 Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
 </li>
 <li>
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 The Residence Guest Service Associate is responsible for guest registration, guest check-out, cashiering, and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests.
 
 
 
 As a Residence Guest Service Associate, we rely on you to,
 
 
 
 <ul>
 <li>
 Checks supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
 </li>
 <li>
 Prior to arrivals, prepares all needed documents (registration forms, vineyards, welcome folders, etc.) to facilitate check-in.
 </li>
 <li>
 Acknowledges and welcomes guests as soon as guest approaches the desk
 </li>
 <li>
 Checks OPMS records for the following:
 </li>
 <li>
 Guest history
 </li>
 <li>
 Specialized instructions
 </li>
 <li>
 Assists guests in completing the registration form, reviewing entries to ensure important details are included. Directs guests to appropriate lifts and coordinates with Concierge staff.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 At least 1 year working experience in a hotel.
 </li>
 <li>
 Communicates and writes with fluency in English (as well as the Arabic language)
 </li>
 <li>
 Pleasant, friendly, and cheerful attitude
 </li>
 <li>
 This Position is for Saudi Nationals Only
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 
 </li>
 </ul>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>

Residence Guest Service Associate

M Hotel Al Dana Makkah

<div>As a Housekeeping Supervisor, you play a crucial role in ensuring the cleanliness and orderliness of guestrooms, public areas, and back-of-house spaces. Your responsibilities include overseeing the housekeeping team, implementing cleaning schedules, and maintaining high standards. You lead by example, fostering a positive and efficient work environment, while actively contributing to the overall guest satisfaction and operational excellence of the hotel.
Key Job Responsibilities:<ul>
<li>
Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.
</li><li>Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.
</li><li>Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
</li><li>Inspect guest rooms regularly, ensuring cleanliness and adherence to the hotel's quality assurance standards.
</li><li>Monitor room status and communicate effectively with the Front Office Department for efficient operations.
</li><li>Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.
</li><li>Order Housekeeping supplies on time and manage inventory procedures to maintain sufficient stock levels.
</li><li>Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.</li>
<li>Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Housekeeping Supervisor (Saudi Only)

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Receive each guest call in a professional and friendly manner.</li><li>
Maintain effective communication with all related department to ensure smooth service delivery.</li><li>
Handle every query in a polite and courteous manner and exceed guest expectations.</li><li>
Ensure guests are greeted by name upon calling as per Rixos Standards.</li><li>
Maintain an up to date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the fidelio guest profile system.</li><li>
Complete management's long distance call vouchers and record them on the traffic sheet.</li><li>
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls</li><li>
Take messages for guests and management as per the required standard</li><li>
Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.</li><li>
Be aware at all times of the whereabouts of the managers and where to contact them.</li><li>
Monitor the logs of long distance calls, faxes and messages.</li><li>
Co-ordinate communication within the hotel in the event of an emergency.</li><li>
Be fully aware of the Rixelence for the day</li><li>
Proper grooming at all times</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul> 
Qualifications 
University Degree in any field. Minimum 1 year in a similar role. 
Additional Information</div>

Telecommunications Agent

<div>Operations Manager (Pre Opening)
DoubleTree by Hilton Jeddah Al Nadha is opening its doors in the very near future. We have now started the selection process for the Core Management Team, including the role of Operations Manager.
As an Operations Manager, you&rsquo;re not just directing daily hotel operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here&rsquo;s what you&rsquo;ll do during a typical day:<ul><li>
Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards</li><li>
Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove</li><li>
Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement</li><li>
Lead quality and service initiatives: Drive the hotel&rsquo;s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics</li><li>
Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs</li></ul>
Key Responsibilities for Hotel Pre-Opening Leaders
Project Management:
<ul><li>Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.</li></ul>
Strategic Planning:
<ul><li>Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.</li></ul>
Operational Readiness:
<ul><li>Ensure all departments (front office, housekeeping, F&amp;B, engineering) are prepared, coordinate training and brand standards implementation.</li></ul>
Team Leadership:
<ul><li>Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.</li></ul>
Financial Management:
<ul><li>Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.</li></ul>
Brand Standards:
<ul><li>Ensure consistency in design, service, and operations aligned with brand guidelines.</li></ul>
Problem-Solving:
<ul><li>Address unexpected issues quickly; manage risks and maintain safety compliance.</li></ul>
Attention to Detail:
<ul><li>Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.</li></ul>
Communication:
<ul><li>Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.</li></ul>
Adaptability:
<ul><li>Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.</li></ul>
Customer Focus:<ul><li>
Ensure guest experience remains the top priority from day one.</li></ul>
What is it like working for Hilton, the Best Workplace according to Forbes and GPTW ?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Operations Manager (Pre Opening)

Explore 375+ Guest experience expert in Jeddah this January. Find roles across top companies and apply now to boost your career.

375 guest experience expert jobs IN Jeddah

Guest Experience Expert

Guest Experience Expert

Guest Relations

Residence Guest Service Associate

Housekeeping Supervisor (Saudi Only)

Telecommunications Agent

Operations Manager (Pre Opening)