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business development manager

customers relations manager

Haji Husein Alireza & Co. Ltd.

<div><div><h4 class="jobSectionHeader">Job Requirements</h4> 
<div>Job Summary<ul><li> 

Responsible for all customer complaints related to the Ministry of Commerce and Investment (MCI).</li></ul> 
<ul><li>

Ensure timely completion and closure of MCI complaints.</li></ul> 
<ul><li>

Prepare and submit periodic reports related to MCI and customer complaints.</li></ul> 


<h3 class="jobSectionHeader">Duties &amp; Responsibilities</h3><div><div><div><div><div><div><div><div><div><ul><li> 

Follow up on customer complaints received through MCI and submit periodic reports.</li></ul> 
<ul><li>

Ensure all company locations respond effectively and within the specified time.</li></ul> 
<ul><li>

Close complaints in the CRM system after resolving them with concerned parties.</li></ul> 
<ul><li>

Provide the company with immediate updates regarding MCI regulations.</li></ul> 
<ul><li>

Ensure implementation of MCI regulations and updated laws across all company locations through periodic visits coordinated with head office management.</li></ul> 
<ul><li>

Represent the company before MCI and provide required assistance, explanations, and instructions.</li></ul> 
<ul><li>

Coordinate with Legal Affairs by submitting all complaint-related documents without interfering in legal procedures such as investigations or court representation.</li></ul> 
<ul><li>

Submit analytical reports on MCI customer complaints to management.</li></ul> 
<ul><li>

Submit product recall announcements when required.</li></ul> 
<ul><li>

Prepare and submit monthly achievement percentage reports related to MCI summons.</li></ul> 
<ul><li>

Provide concerned departments with required customer complaint statements through MCI e-services within the specified timeframe.</li></ul> 
<ul><li>

Submit escalation and communication reports to concerned authorities and branches via email.</li></ul> 
<ul><li>

Train and guide Complaints Coordinators.</li></ul></div></div></div></div></div></div></div></div> 

</div>
</div><h4 class="jobSectionHeader">Skills</h4> 
<div>Qualifications &amp; Skills<ul><li> 

Bachelor&rsquo;s degree in Automotive Engineering or equivalent.</li></ul> 
<ul><li>

Minimum 5 years of administrative field experience.</li></ul> 
<ul><li>

Proficiency in computer systems, databases, and data analysis.</li></ul> 
<ul><li>

Strong communication skills with internal and external parties.</li></ul> 
<ul><li>

Ability to write and explain issues related to the Ministry of Commerce and Investment.</li></ul> 
<ul><li>

Ability to prepare official reply notes and letters for complaints received from MCI.</li></ul></div></div></div>

Customers Relations Manager

Marriott International

<div>Additional Information 
Job Number26015614 
Job CategoryHuman Resources 
LocationDelta by Marriott Jeddah Al Salam, One Marriott Drive, Jeddah, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing the Human Resources Strategy
<ul><li>Executes and follows-up on engagement survey related activities.</li></ul>
<ul><li>Champions and builds the talent management ranks in support of property and region diversity strategy.</li></ul>
<ul><li>Translates business priorities into property Human Resources strategies, plans and actions</li></ul>
<ul><li>Implements and sustains Human Resources initiatives at the property.</li></ul>
<ul><li>Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.</li></ul>
<ul><li>Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.</li></ul>
<ul><li>Creates value through proactive approaches that will affect performance outcome or control cost.</li></ul>
<ul><li>Monitors effective use of myHR by property managers and employees.</li></ul>
<ul><li>Leads and participates in succession management and workforce planning.</li></ul>
<ul><li>Responsible for Human Resources strategy and execution.</li></ul>
<ul><li>Serves as key change manager for initiatives that have high employee impact.</li></ul>
<ul><li>Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.</li></ul>
<ul><li>Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.</li></ul> 
Managing Staffing and Recruitment Process
<ul><li>Analyzes open positions to balance the development of existing talent and business needs.</li></ul>
<ul><li>Serves as coach and expert facilitator of the selection and interviewing process.</li></ul>
<ul><li>Surfaces opportunities in work processes and staffing optimization.</li></ul>
<ul><li>Makes staffing decisions to manage the talent cadre and pipeline at the property.</li></ul>
<ul><li>Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.</li></ul>
<ul><li>Monitors sourcing process and outcomes of staffing process.</li></ul>
<ul><li>Ensures managers are competent in assessing and evaluating hourly staff.</li></ul> 
Managing Employee Compensation Strategy
<ul><li>Remains current and knowledgeable in the internal and external compensation and work competitive environments.</li></ul>
<ul><li>Leads the planning of the hourly employee total compensation strategy.</li></ul>
<ul><li>Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.</li></ul>
<ul><li>Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.</li></ul>
<ul><li>Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.</li></ul> 
Managing Staff Development Activities
<ul><li>Ensures completion of the duties and responsibilities of the properties&rsquo; Human Resources staff members, as outlined in applicable job description(s).</li></ul>
<ul><li>Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.</li></ul>
<ul><li>Serves as resource to property Human Resources staff on employee relations questions and issues.</li></ul>
<ul><li>Continually reinforces positive employee relations concepts.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-HumanResources-Multiprop-B

Brenntag

<div>Business Director Pharma GCC
Brenntag Saudi Arabia is seeking a highly motivated and experienced Business Manager Pharma, who is based in Saudi Arabia to join our team.
The ideal candidate will be responsible for driving revenue growth, managing the sales team members, developing new business opportunities, and maintaining strong relationships with clients and suppliers in Pharma business.
Job Description<ul><li>Develop a quality &amp; price-oriented strategy focused both on new pharmaceutical chemicals additive business, APIs and biopharma ingredients in GCC countries pioneers as KSA and UAE.</li><li>Execute frequent customer visits, prepare, coordinate, negotiate, close proposals, respond to RFQs.</li><li>Develop market know-how and strategies for Pharma market.</li><li>Manage relevant sales teams.</li><li>Assist in strategy creation and the implementation at the existing accounts and distributors through development of effective relationships at all levels via prospecting new business possibilities.</li><li>Develop market know-how and strategies for adding new suppliers in assigned industry.</li><li>Be responsible for introduction of new products to include effective launch strategy, development of product literature (including technical data sheets), inventory support, product testing, strategic marketing strategies, contractor/specifier acceptance resulting in sales objective achievement.</li><li>Ensure constant analysis of existing and new customer group and sales opportunities.</li></ul>
Required Qualifications<ul><li>Bachelors Degree in Pharmaciutical Eng., Chemical Engineering or Chemistry, preferably from reputable universities.</li><li>To be based in Saudi Arabia.</li><li>Minimum 10-15 years of trackable experience in pharmaceutical chemicals/specialty chemicals sales and business development is a must.</li><li>Fluency in English.</li><li>Ability to maintain long-lasting relations in with excellent communication and process management skills.</li><li>Leverage understanding of business, operating and financial environments and customer needs to deliver results.</li><li>Ability to deliver results during uncertainty, despite changes and ambiguity.</li><li>Pro-active self-starter, willing to accept responsibility for business tasks.</li></ul> 
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.<h2 class="jobSectionHeader"> 
Brenntag TA Team</h2></div>

Business Manager Pharma GCC Region

Accor

<div>Company Description 
Accor Novotel is a leading hospitality company known for its people-first culture and commitment to service excellence. Guided by the Heartist philosophy, the company values care, respect, and authenticity in everything it does.
Accor Novotel strongly invests in employee development, offering global learning platforms and clear career pathways that support continuous growth. With a focus on diversity, inclusion, ethical standards, and operational excellence, Accor Novotel provides a supportive and structured environment where employees feel empowered, engaged, and proud to work. 
Job Description 
We are seeking a dynamic and experienced Human Resources Manager to join our team in Makka al-Mukarrama, Saudi Arabia. The ideal candidate will lead our HR department, developing and implementing strategic HR initiatives that align with our organization's goals and values.<ul><li>
Oversee all HR functions, including recruitment, onboarding, training, and employee relations</li><li>
Develop and implement HR policies and procedures to ensure compliance with Saudi labor laws and regulations</li><li>
Manage performance evaluation processes and provide guidance to department heads</li><li>
Lead talent acquisition and retention strategies to attract and retain top talent</li><li>
Administer employee benefits programs and ensure competitive compensation packages</li><li>
Facilitate conflict resolution and maintain a positive work environment</li><li>
Collaborate with senior management to align HR strategies with organizational objectives</li><li>
Implement and maintain HRIS and other HR-related systems</li><li>
Develop and conduct training programs to enhance employee skills and performance</li><li>
Stay updated on HR trends and best practices to continuously improve HR processes</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or related field</li><li>
5+ years of progressive HR management experience</li><li>
Professional HR certification (e.g., SHRM-CP, PHR) preferred</li><li>
Proficiency in HR management software and Microsoft Office Suite</li><li>
Strong knowledge of Saudi labor laws and regulations</li><li>
Experience working in a multinational or diverse work environment</li><li>
Excellent communication and interpersonal skills</li><li>
Proven ability to develop and implement HR strategies and policies</li><li>
Strong problem-solving and conflict resolution skills</li><li>
Demonstrated experience in talent acquisition, retention, and performance management</li><li>
Ability to maintain confidentiality and handle sensitive information with discretion</li><li>
Familiarity with local cultural norms and business practices in Saudi Arabia</li><li>
Fluency in English; Arabic language skills highly desirable</li></ul></div>

Human Resources Manager

Nahdi

<div>Assist in the implementation of the IT policies procedures standards and regulations to mitigate the IT risk and have proper governance
 
Accountabilities:
IT Change Management:
 
Ensure IT change management in followed by implementing the ITCM IT Change Management policy by ensuring that the Request for Change RFC policy compliance
 
Business Continuity Disaster Recovery Plans:
 
Assist in the implementation of Business Continuity Plan BCP and Disaster Recovery Plan DRP in order to maintain the business continuity and sustainability
 
Internal External Audit Recommendations:
 
Implement internal and external audit recommendations based on the audit report from the internal and external auditors in order to mitigate the risk and to ensure system availability integrity and security
 
Customers Data:
 
Implement the Payment Card and Patient records management standards PCIDSS and HL7 through working closely with the relevant departments to in order to manage the customers data and ensure compliance with the standards
 
Collaboration:
 
Monitor the Identity and Access Management tool through the collaboration with the concerned departments to ensure the accuracy of the users access utilize the governance module of Identity Manager to report compliance
 
Review and monitor the Service Level Agreements SLAs with the concerned departments and the service providers in regards to the IT services in order to assess the services quality
 
Collaborate with 3rd party and communicate with the concerned IT Departments in order to assist in obtaining ISO certification for the IT services
 
Budget:
 
Assist in the preparation of the IT budget through the consolidation of the IT Department managers inputs in order to be sent to the Risk Governance Manager
 
Infrastructure Library ITIL Standards:
 
Work closely with the Service Delivery Team to ensure the implementation of the Infrastructure Library ITIL standards
 
Employees duties are not limited only to the abovementioned Accountabilities heshe may perform other duties as assigned
Work Environment:
 
Indoors : 100
 
Outdoors : 0
 
Working Days : 5 Working Days
 
Days off : 2 Days Off
 
Working Hours : 8:00 AM 5:00 PM 1 hour break
Job Requirements:
 
Education
 
Bachelors Degree in Computer Science
 
Experience
 
6 Years of Experience
 
Computer Skills
 
MS Office Suite
 
ITILCOBIT Certification
 
CCNA
 
MCP Microsoft Certified Professional
 
Languages
 
English
 
Arabic</div>

Identity and Access Management Senior Specialist (2023314)

Microsoft

<div>Overview 
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 
Responsibilities 
As a CSAM your key areas of responsibility will be:
Customer Relationship Management<ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul>
Customer Success Leadership &ndash; Consumption Leadership<ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul>
Customer Success Leadership &ndash; Customer Strategy and Growth<ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul>
Customer Success leadership - Delivery and program management
<ul><li>Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul>
Customer Success Leadership - Customer Health<ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul>
Technical Relevance<ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul> 

Qualifications 
<ul><li>
Experience in Aviation or Retail industry</li><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Additional / Preferred Qualifications<ul><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li>
ITIL Foundation or equivalent service management certification</li><li>
Project Management Institute (PMI) or equivalent certification</li><li>
PROSCI or equivalent Change Management certification</li></ul></li></ul> 
 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Customer Success Account Mgmt

Elbait Consultants

The Role
 We are seeking an experienced Logistics Distribution Manager to lead and optimize our distribution operations within the manufacturing sector. Based in Jeddah, Saudi Arabia, this role is pivotal in ensuring the efficient and timely delivery of products to our customers while managing a dynamic logistics team. Responsibilities: - Develop and implement effective distribution strategies to meet company goals and customer demands. - Oversee daily logistics operations including shipping, warehousing, and inventory management. - Coordinate with production, sales, and supply chain teams to ensure seamless flow of goods. - Manage relationships with third-party logistics providers and negotiate contracts to optimize costs. - Monitor key performance indicators to drive continuous improvement in delivery times and cost efficiency. - Ensure compliance with local regulations and safety standards in all logistics operations. - Lead, mentor, and develop the logistics team to enhance performance and professional growth.
 
Requirements
 <ul>
<li>Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field. - Proven experience as a Logistics Distribution Manager or in a similar logistics leadership role within the manufacturing industry. - Strong knowledge of logistics software and warehouse management systems. - Excellent organizational, problem-solving, and analytical skills. - Demonstrated ability to manage and motivate teams effectively. - This role is for Saudi nationals ONLY - Excellent communication and negotiation skills. - Ability to work under pressure and meet tight deadlines in a fast-paced environment.</li>
</ul>
About the company
 Elbait is a boutique type of executive search & recruitment management consulting firm based in Dubai. The unique understanding about the market needs, cultural awareness and professionalism enable the firm to offer its services to diversified portfolio of clients that operates in the ME region. Elbait is committed to seek the most suitable professionals on international, regional as well as national basis. Elbait committed to have well-defined partnership with Clients to meet their talent acquisition and executive needs on both Practice and Function basis. In addition, it committed to ensure remarkable contribution to the welfare of Stake-holders, Clients and Job-seekers. Industries: - FMCG, Consumer goods & retail - Construction, Engineering, Oil & Gas, infrastructure (technical & non-technical) - Automotive - Property Management & Real- Estate Functions across industries (other than above): - Sales & Marketing - HR & IT - Finance & Accounting

Logistics Distribution Manager

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