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guest experience lead

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Mandarin Oriental Hotel Group

<div>The key responsibilities of the role are:

1. Strategic Event Planning &amp; Development
<ul>
<li>Accountable for creating and implementing the resort's long-term events strategy, aligning with the overall business goals and positioning in the ultra-luxury market.</li>
<li>Work in partnership with the Sales and Marketing teams to identify key business opportunities that drive event bookings, including exclusive weddings, corporate retreats, fashion shows, product launches, and high-profile social gatherings.</li>
<li>Lead market research and competitive analysis to continuously innovate and tailor event offerings that appeal to ultra-high-net-worth individuals (UHNWIs), A-list celebrities, and global corporate leaders.</li>
<li>Develop a comprehensive calendar of signature events, ensuring that each event reflects the unique selling points of the resort.</li>
</ul>
2. Client Relationship Management &amp; VIP Liaison
<ul>
<li>Own the client relationship lifecycle, from initial inquiry to post-event follow-up, ensuring high-touch, personalized service at each stage.</li>
<li>Serve as the primary point of contact for VIP clients, providing concierge-level support and anticipating their needs to ensure flawless execution of every detail.</li>
<li>Work closely with wedding planners, corporate event organizers, and luxury event agencies to build partnerships that drive repeat business.</li>
<li>Maintain an extensive database of high-profile clientele, ensuring that tailored communications, offers, and services are delivered to these guests before, during, and after events.</li>
</ul>
3. Operational Oversight &amp; Event Execution
<ul>
<li>Lead the planning, coordination, and execution of all resort-hosted events, ensuring a flawless and seamless experience across all touchpoints.</li>
<li>Oversee multi-departmental coordination for large-scale events, ensuring full collaboration between Food &amp; Beverage, Housekeeping, Guest Services, Security, and external vendors.</li>
<li>Create detailed event briefs, timelines, and contingency plans, ensuring every event aspect adheres to the highest standards of luxury service.</li>
<li>Hold full accountability for risk management during events, ensuring all health, safety, and legal requirements are met while safeguarding the resort&rsquo;s reputation.</li>
</ul>
4. Financial Performance &amp; Revenue Management
<ul>
<li>Full accountability for the financial performance of the events department, including budgeting, forecasting, and reporting on all event-related revenue streams.</li>
<li>Develop and manage annual departmental budgets in collaboration with the finance team, focusing on cost control without compromising service standards.</li>
<li>Implement strategies to optimize revenue by upselling premium services, negotiating contracts with clients and vendors, and ensuring the profitability of each event.</li>
<li>Oversee vendor negotiations and ensure that all contracts, from entertainment to catering, reflect the luxury brand standards while also being financially favorable to the resort.</li>
</ul>
5. Leadership &amp; Team Development
<ul>
<li>Lead, mentor, and develop the events team, ensuring they have the skills, training, and support to consistently deliver exceptional results.</li>
<li>Directly manage the performance and productivity of event planners, coordinators, and support staff, conducting regular performance reviews and setting clear objectives aligned with the resort&rsquo;s business goals.</li>
<li>Foster a culture of creativity, professionalism, and collaboration within the department, ensuring the team continuously innovates and exceeds guest expectations.</li>
<li>Ensure staffing levels are optimized to meet operational needs, managing team schedules during high and low seasons to ensure efficiency and service excellence.</li>
</ul>
6. Luxury Guest Experience Management
<ul>
<li>Ensure all events align with the resort's ultra-luxury brand standards, from concept to execution, maintaining impeccable attention to detail and exceptional guest service.</li>
<li>Accountable for post-event feedback collection and analysis, using guest insights to improve service delivery and client satisfaction in future events.</li>
<li>Create exclusive, tailored experiences that showcase the resort&rsquo;s premium amenities, natural surroundings, and world-class facilities, ensuring each event is a unique, high-end experience.</li>
</ul>
7. Vendor and Partner Relationship Management
<ul>
<li>Establish and maintain relationships with top-tier luxury vendors, such as designers, caterers, entertainers, and florists, ensuring access to exclusive, high-quality services.</li>
<li>Negotiate contracts and partnerships, holding full accountability for ensuring favorable terms for both the resort and the client while upholding the resort's luxury image.</li>
<li>Regularly review vendor performance, ensuring that all services provided align with the resort&rsquo;s brand and guest expectations.</li>
</ul>
8. Brand &amp; Marketing Collaboration
<ul>
<li>Work closely with the Marketing team to promote the resort&rsquo;s event capabilities, ensuring consistent branding across all promotional materials, including brochures, social media, and the resort&rsquo;s website.</li>
<li>Collaborate on PR and marketing initiatives, such as hosting influencer events, media launches, and collaborations with high-end luxury brands to increase visibility and prestige.</li>
<li>Drive event PR opportunities by leveraging signature events and high-profile clientele to further the resort's image as a leader in the luxury market.</li>
</ul>
 9. Innovation and Trend Analysis
<ul>
<li>Monitor global event trends, particularly within the ultra-luxury segment, to ensure the resort remains at the forefront of innovation and guest experience.</li>
<li>Introduce cutting-edge technology, d&eacute;cor trends, and entertainment concepts that elevate the resort&rsquo;s events above industry standards.</li>
<li>Ensure event spaces and setups are refreshed regularly to maintain an upscale, modern aesthetic that appeals to discerning clients.</li>
</ul>
10. Sustainability and Social Responsibility
<ul>
<li>Incorporate sustainable practices into event planning, ensuring that the resort meets eco-friendly standards without compromising on luxury.</li>
<li>Lead corporate social responsibility initiatives through events, aligning with luxury industry trends that favor sustainability, philanthropy, and community engagement.</li></ul></div>

Director of Events

Hyatt

<div><div>Summary<div>
Position Summary:
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.
Key Responsibilities:<ul><li>
Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.</li><li>
Supervise front desk team members, including training, scheduling, and performance evaluations.</li><li>
Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.</li><li>
Ensure adherence to hotel policies and procedures, including safety and security.</li><li>
Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.</li><li>
Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.</li><li>
Manage VIP arrivals, special requests, and ensure personalized guest service.</li><li>
Oversee cashiering and billing processes to ensure accuracy and compliance.</li><li>
Promote up-selling of rooms and hotel services to maximize revenue.</li><li>
Lead by example in delivering exceptional customer service standards.</li></ul>
Requirements:<ul><li>
Diploma or degree in Hospitality Management or a related field.</li><li>
Minimum 2&ndash;3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.</li><li>
Strong leadership, communication, and interpersonal skills.</li><li>
Proficient in property management systems</li><li>
Ability to work under pressure and in a fast-paced environment.</li><li>
Excellent problem-solving and conflict-resolution abilities.</li><li>
Flexibility to work in shifts, including weekends and holidays.</li></ul> 

Preferred Qualifications:<ul><li>
Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).</li><li>
Prior experience in a luxury or five-star hotel environment.</li></ul><div> 
</div></div></div><div>
Qualifications<div><ul><li>
A true desire to satisfy the needs of others in a fast paced environment.</li><li>
Refined verbal and written communication skills.</li><li>
Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.</li><li>
Experience working with Opera is required.</li><li>
Ability to work a flexible schedule.</li><li>
German/Russian/Chinese language will be ideal.</li></ul></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE (PREFERABLY RUSSIAN/GERMAN/CHINESE SPEAKER)

Chinese Palace Restaurant Group

Job description Summer Palace by Le Palais is the fine-dining Chinese restaurant of Chinese Palace Group. The restaurant delivers an exceptional culinary and cultural journey, combining world-class traditional Chinese cuisine with the richness of Chinese art, history, design, and craftsmanship.Key Responsibilities<ul><li>Lead and manage daily restaurant operations to ensure seamless fine-dining service</li><li>Uphold the highest standards of hospitality, guest experience, and service etiquette</li><li>Train, mentor, and inspire the service team to deliver consistent excellence</li><li>Work closely with the culinary team to ensure flawless coordination between kitchen and service</li><li>Oversee reservations, guest relations, VIP handling, and complaint resolution</li><li>Maintain brand standards, SOPs, and fine-dining service protocols</li><li>Monitor budgets, costs, manpower, and operational efficiency</li><li>Ensure compliance with hygiene, safety, and company policies</li></ul>Requirements<ul><li>Minimum 5&ndash;7 years of experience as a Restaurant Manager or Assistant Restaurant Manager in fine-dining or luxury hospitality</li><li>Strong background in fine-dining service standards</li><li>Experience in Chinese cuisine or luxury Asian dining is highly preferred</li><li>Excellent leadership, communication, and guest-handling skills</li><li>Strong eye for detail and passion for perfection</li><li>Ability to perform under pressure in a high-end environment</li><li>Fluent in English (Mandarin or other languages is an advantage)</li><li>UAE experience preferred</li></ul>Job Type: Full-time

Restaurant Manager – Fine Dining

Solutions Leisure Group

We're hiring passionate energetic Front of House professionals to bring life warmth and top-tier service to our vibrant venues in Abu Dhabi. If you're all about people pace and unforgettable guest experiences we want to meet you! Now Hiring Front of House Roles <ul><li>Runner</li><li>Entertainment Attendant</li><li>Hostess / Head Hostess</li><li>Waiter / Waitress</li><li>Head Waiter / Head Waitress</li><li>Housekeeper</li><li>Bar Back</li><li>Bartender</li><li>Cashier</li></ul> What You'll Be Doing <ul><li>Runner: Keep things moving! Deliver food and drinks quickly and accurately from kitchen or bar to guests ensuring a smooth efficient service flow.</li><li>Cashier: Manage transactions with precision and professionalism. Operate the POS system handle payments assist guests and keep your station spotless.</li><li>Entertainment Attendant: Create fun safe and engaging experiences for guests in activity or gaming zones. Explain how things work encourage interaction and keep the energy high.</li><li>Hostess / Head Hostess: Be the face that starts every great experience! Welcome guests manage bookings and ensure seamless seating with a warm professional approach.</li><li>Waiter / Waitress: Deliver standout service! Take orders serve with a smile and make every guest feel like a VIP from start to finish.</li><li>Head Waiter / Head Waitress: Lead the floor with confidence. Support and guide the team resolve guest concerns and ensure every shift runs smoothly.</li><li>Housekeeper: Keep guest areas spotless and comfortable. Restock supplies maintain hygiene standards and take pride in every detail.</li><li>Bar Back: Be the bartender's right hand. Restock supplies prep the bar area and help maintain a fast clean and organized service flow.</li><li>Bartender: Mix pour and impress! Craft delicious drinks engage with guests and keep the bar buzzing with energy and professionalism.</li></ul> What We're Looking For <ul><li>Previous experience in a similar role is a big plus</li><li>Great communication and people skills</li><li>A team player who thrives in a high-energy environment</li><li>A proactive attitude and passion for hospitality</li><li>Flexibility to work nights weekends and holidays</li></ul>Ready to be part of a fun fast-paced team where every day brings something newApply now your next exciting role in Abu Dhabi awaits!NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. Employment Type Full Time Experience years Vacancy 1

Abu Dhabi Opportunities Front of House

Smyth & Co

<div>
 
 
 Beverage Manager for a Luxury Licensed Concept in Abu Dhabi. 15,000-20,000 AED per month.
 
 
 
 
 
 
 Smyth &amp; Co are delighted to partner with a leading luxury hospitality group on the launch of an exciting new fire-led dining concept in
 
 Abu Dhabi
 
 . This modern, Mediterranean-inspired restaurant will offer an elevated grill-focused menu, a refined beverage program, and a dynamic guest experience.
 
 
 We are seeking a
 
 Beverage Manager
 
 to lead the full bar operation, shape the venue&rsquo;s beverage identity, and build a high-performing team ahead of opening.
 
 
 
 
 
 
 
 
 
 Beverage Philosophy
 
 
 
 
 Cocktails:
 
 Modern, balanced, rooted in honest flavours. Techniques reflect the kitchen&rsquo;s live-fire approach&mdash;smoked citrus, ember syrups, charred fruits, clarified juices. Nothing showy; everything precise.
 
 
 
 Wine:
 
 A curated list focused on freshness, minerality, gentle smoke, and food harmony. Small producers, biodynamic farms, expressive and approachable selections.
 
 
 
 Additional:
 
 Coffee program, mocktails, and tap beverages to be developed with specialists.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
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 <li>
 Lead all daily bar operations, ensuring exceptional service and compliance with Abu Dhabi licensing and safety standards.
 </li>
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 Manage stock, inventory, suppliers, and financial performance with a focus on GP and cost control.
 </li>
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 Recruit, train, and mentor the bar team; drive a culture of professionalism and excellence.
 </li>
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 Develop seasonal and innovative beverage menus aligned with the culinary vision.
 </li>
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 Engage with guests on the floor and set the tone for elevated service from day one.
 </li>
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 What We Offer
 
 
 <ul>
 <li>
 15,000 - 20,000 AED per month DOE + performance bonuses
 </li>
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 <li>
 30 days paid annual leave
 </li>
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 Generous dining discounts
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 Travel allowance (where applicable)
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 Medical insurance
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 Strong opportunities for career progression
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 Requirements
 
 
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 Minimum 2 years in a senior bar management role within luxury or high-volume venues
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 Proven team-building and leadership experience
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 Strong operational and organisational skills
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 Creative and technically skilled in cocktail development
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 Strong financial understanding of GP, cost control, and KPIs
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 Excellent communication and a guest-focused approach
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 Familiarity with UAE culture and regulations
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</div>

Beverage Manager

Pure Prestige Hotel Management LLC

Position Title: Food &amp; Beverage ManagerLocation: United Arab Emirates Department: Food &amp; Beverage Reports To: Director of Operations / General ManagerPosition SummaryThe Food &amp; Beverage Manager is responsible for planning, organizing, and directing all F&amp;B operations while maintaining the highest standards of service, quality, profitability, and guest satisfaction. The role requires compliance with UAE hospitality regulations, Dubai Municipality Food Safety standards, and company policies.Key Responsibilities1. Operational Management<ul><li>Oversee the daily operations of all F&amp;B outlets (restaurants, bars, lounges, banqueting, room service, catering, etc.).</li><li>Ensure smooth service flow, guest satisfaction, and timely delivery of food and beverages.</li><li>Monitor inventory levels, ordering, receiving, storage, and waste control as per HACCP requirements.</li><li>Ensure all F&amp;B areas comply with UAE food safety regulations (e.g., Dubai Municipality Food Code, Abu Dhabi Food Safety guidelines).</li></ul>2. Financial &amp; Business Management<ul><li>Develop and manage budgets, forecasts, and cost controls to meet financial targets.</li><li>Analyze sales, labor costs, and profitability; implement strategies to increase revenue.</li><li>Control P&amp;L performance of all F&amp;B outlets and identify improvement opportunities.</li><li>Lead menu engineering and pricing strategies based on market trends and guest preferences in the UAE.</li></ul>3. Guest Experience &amp; Service Excellence<ul><li>Maintain exceptional service standards aligned with UAE hospitality benchmarks.</li><li>Handle VIP guests, complaints, and service recovery professionally.</li><li>Ensure a strong focus on Dubai Tourism/DTCM service quality guidelines where applicable.</li></ul>4. Team Leadership &amp; Training<ul><li>Recruit, train, and supervise F&amp;B team members across all outlets.</li><li>Conduct regular training on service standards, food safety, grooming, and UAE cultural sensitivity.</li><li>Implement performance evaluations and develop staff succession plans.</li></ul>5. Compliance &amp; Safety<ul><li>Ensure adherence to HACCP, ISO standards, and Municipality inspections.</li><li>Maintain high hygiene standards for both staff and outlets as per UAE Food Safety Code.</li><li>Oversee health &amp; safety protocols, emergency procedures, and risk assessments.</li></ul>6. Coordination &amp; Communication<ul><li>Work closely with the Executive Chef, Purchasing, Events, and Front Office teams.</li><li>Coordinate with Marketing for promotions, seasonal events, and themed nights.</li><li>Participate in management meetings and provide operational reports.</li></ul>Skills &amp; QualificationsEssential<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field.</li><li>Minimum 5&ndash;7 years of F&amp;B leadership experience, preferably in a 4&ndash;5 star UAE hotel or high-volume restaurant group.</li><li>Strong knowledge of UAE food safety regulations (HACCP, Municipality guidelines).</li><li>Excellent leadership, communication, and customer service skills.</li><li>Strong financial acumen with P&amp;L management experience.</li></ul>Preferred<ul><li>Experience with POS systems (Micros, Oracle, etc.).</li><li>UAE-based F&amp;B certifications (HACCP Level 3, PIC certification for Dubai).</li><li>Multilingual skills (English required; Arabic advantage).</li></ul>Job Type: Full-timeExperience:<ul><li>F&amp;B Manager: 4 years (Required)</li></ul>

F&B Manager

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