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guest experience mgr short term

Marriott International

<div>Additional Information 
Job Number25177683 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.vv Communicates trends in data to resort leaders. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests. Acts as the &ldquo;Service Champion&rdquo; for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.</li></ul> 
CORE WORK ACTIVITIES 
Managing Guest Relations Functions
<ul><li>Manages the Guest Relations function and partners with GM, Leadership team and managers to address, respond and resolve all guest issues while guests are still in-house.</li></ul>
<ul><li>Supports operations of resort by managing owner and guest relations, and analyzes key metrics to help improve overall guest satisfaction.</li></ul>
<ul><li>Assists the GM &amp; Director of Operations in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey, the Customer Relations and Communications group or the Guest Relations group.</li></ul>
<ul><li>Follows-up with guests who expressed a concern/issue to ensure complete satisfaction; composes response letters and tracks in the appropriate system(s).</li></ul>
<ul><li>Performs daily resort inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership.</li></ul>
<ul><li>Coordinates Manager on Duty efforts for the entire week ensuring the resort has proper coverage on all shifts throughout the week.</li></ul> 
Leading Efforts to Reduce Guest Issues
<ul><li>Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.</li></ul>
<ul><li>Communicates trends in data to resort leaders.</li></ul>
<ul><li>Develops and maintains action plans for addressing trends in guest/customer relations issues and assists in monitoring the progress of various departments.</li></ul>
<ul><li>Actively participates in resort initiatives to reduce guest &ldquo;problems&rdquo; and drives improved problem resolution.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews all Guest Compensation awarded and works to mitigate financial exposure to the COA and the organization.</li></ul>
<ul><li>Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Improves service by communicating with and assisting associates to understand guest needs, and by providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere.</li></ul>
<ul><li>Strives to improve service performance in all departments.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaches others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Assists in the interviewing and hiring of employee team members as needed.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages select employees.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Facilitates various training activities such as Service Excellence, ADA, New Hire Orientation, etc.</li></ul> 
Additional Responsibilities
<ul><li>Develops the resort&rsquo;s Pre-arrival call process consistent with the company&rsquo;s expectations</li></ul>
<ul><li>Manages the Pre-arrival process on an ongoing basis.</li></ul>
<ul><li>Performs special projects as designated by the General Manager and/or Director of Operations.</li></ul>
<ul><li>Reviews all planned projects to determine the potential impact of a project to the guest experience and develops plans to mitigate unfavorable encounters for guests resulting from the work.</li></ul>
<ul><li>Informs and/or updates executives, peers and subordinates on relevant guest relations information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes guest relations challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Mgr (Short-Term)

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 
 The Director of Groups &amp; Events is responsible for the strategic leadership, operational efficiency, and financial performance of the Groups &amp; Events division. This role ensures seamless execution of conferences, banquets, weddings, and corporate functions, delivering exceptional guest experiences while maximizing revenue and profitability. The incumbent will oversee the Events, Catering, and Banqueting teams, collaborating closely with Sales, F&amp;B, Rooms, and other departments to uphold Shangri-La&rsquo;s service standards and reputation for excellence.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Event Planning &amp; Execution
 
 
 
 <ul>
 <li>
 Ensure flawless planning and delivery of all events, meetings, and banquets in line with guest expectations and brand standards.
 </li>
 <li>
 Conduct regular site inspections of function venues and back-of-house areas to monitor setup, cleanliness, and service readiness.
 </li>
 <li>
 Oversee event design, theming, and service delivery to maintain creativity, attention to detail, and consistency.
 </li>
 <li>
 Coordinate with culinary and F&amp;B teams to ensure quality, timing, and presentation of food and beverage offerings.
 
 
 </li>
 </ul>
 
 Guest Experience &amp; Service Standards
 
 
 
 <ul>
 <li>
 Guarantee personalized service by understanding guest needs and providing tailored event solutions.
 </li>
 <li>
 Implement and maintain service guidelines with strong emphasis on guest satisfaction and service recovery.
 </li>
 <li>
 Engage directly with event hosts and key clients to build long-term relationships and ensure repeat business.
 
 
 </li>
 </ul>
 
 Hygiene, Safety &amp; Compliance
 
 
 
 <ul>
 <li>
 Enforce Shangri-La&rsquo;s hygiene, safety, and sanitation protocols across all banquet and meeting spaces.
 </li>
 <li>
 Ensure compliance with fire safety, health, and licensing requirements for all events.
 
 
 </li>
 </ul>
 
 Administration, Reports &amp; Communication
 
 
 
 <ul>
 <li>
 Review daily and overnight reports to track event operations and progress.
 </li>
 <li>
 Share key information and updates from other divisions with the Groups &amp; Events team.
 </li>
 <li>
 Conduct daily and pre-event briefings with banquet leaders and planners to ensure operational alignment.
 </li>
 <li>
 Attend EXCOM meetings and contribute insights related to events and group business.
 
 
 </li>
 </ul>
 
 Meetings &amp; Reviews
 
 
 
 <ul>
 <li>
 Lead monthly Groups &amp; Events meetings to review:
 </li>
 <ul>
 <li>
 Maintenance needs and Engineering updates
 </li>
 <li>
 Sales &amp; Catering pipeline updates
 </li>
 <li>
 Event achievements, challenges, and feedback
 </li>
 <li>
 Training needs and service improvement plans
 
 </li>
 </ul>
 </ul>
 
 Budgeting &amp; Forecasting
 
 
 
 <ul>
 <li>
 Prepare annual budgets and forecasts for the Groups &amp; Events division based on historical data, market trends, and future demand.
 </li>
 <li>
 Monitor daily revenue, covers, and average spend per event.
 </li>
 <li>
 Provide rolling three-month forecasts and highlight variances to RGM and DOF.
 
 
 </li>
 </ul>
 
 Strategic Leadership
 
 
 
 <ul>
 <li>
 Develop and execute business strategies to grow MICE (Meetings, Incentives, Conferences, and Exhibitions) and social event market share.
 </li>
 <li>
 Identify and pursue new business opportunities through competitor analysis and market intelligence.
 </li>
 <li>
 Drive innovation in event offerings, packages, and guest experiences while maintaining profitability.
 
 
 </li>
 </ul>
 
 Operational Management
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of banqueting, events, and catering services.
 </li>
 <li>
 Ensure timely and accurate event setup, service delivery, and breakdown.
 </li>
 <li>
 Maintain high standards of d&eacute;cor, equipment, and service across all event venues.
 
 
 </li>
 </ul>
 
 Financial Oversight
 
 
 
 <ul>
 <li>
 Manage event-related financials, including revenue generation, cost control, and profitability analysis.
 </li>
 <li>
 Optimize cost per cover and monitor cost of sales in coordination with F&amp;B and Culinary.
 </li>
 <li>
 Implement yield strategies for banquet spaces to maximize revenue opportunities.
 
 
 </li>
 </ul>
 
 Team Development
 
 
 
 <ul>
 <li>
 Lead, coach, and develop the Groups &amp; Events leadership team to deliver consistent excellence.
 </li>
 <li>
 Foster a culture of collaboration, accountability, and guest-centric service.
 </li>
 <li>
 Ensure succession planning and professional growth through training and development programs.
 
 
 </li>
 </ul>
 
 Client &amp; Guest Engagement
 
 
 
 <ul>
 <li>
 Build strong partnerships with corporate, government, and social clients to drive repeat and referral business.
 </li>
 <li>
 Actively participate in client meetings, pre-event planning sessions, and post-event evaluations.
 </li>
 <li>
 Develop client appreciation initiatives and maintain strong networks within the local and regional MICE market.
 </li>
 </ul>
</div>

Director of Groups and Events

IGC Oman

<div>
 
 The Integrated Gas Company (IGC) was established under a national mandate to serve as Oman&rsquo;s sole gas aggregator, centralizing the purchase, allocation, and sale of natural gas to ensure efficiency, transparency, and value creation across the energy value chain. As part of our continued growth, we are seeking a seasoned executive to strategically lead and strengthen our Commercial &amp; Contracts Department in alignment with IGC&rsquo;s mandate and national objectives.
 
 
 
 
 
 The Role:
 
 
 
 
 
 Reporting directly to the CEO, the Vice President will provide strategic leadership across all commercial and contractual matters, ensuring IGC fulfills its mandate to maximize value for Oman. The role covers long-term gas supply and sales agreements, portfolio optimization, dispute resolution, and short-term/spot transactions, while also shaping future commercial opportunities in alignment with Oman Vision 2040.
 
 
 
 
 
 This is a pivotal role requiring a balance of strategic foresight, legal and commercial expertise, and stakeholder influence at the highest levels.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Strategic Leadership
 
 <ul>
 <li>
 Define and execute IGC&rsquo;s Commercial &amp; Contracts strategy to maximize long-term value creation, fiscal sustainability, and national impact.
 </li>
 <li>
 Provide executive oversight of portfolio financial performance, contract economics, and value delivery across the gas aggregation chain.
 </li>
 <li>
 Lead commercial and business development initiatives, identifying new monetization and optimization opportunities across the gas sector.
 </li>
 <li>
 Advise the CEO and Board on commercial performance, legal and contractual risks, and strategic interventions to ensure proactive mitigation and sustained results.
 </li>
 </ul>
 
 
 
 
 
 
 
 Contracts Leadership
 
 <ul>
 <li>
 Oversee the full portfolio of gas purchase, sales, and allocation agreements, ensuring compliance with contractual obligations and effective risk management.
 </li>
 <li>
 Lead the negotiation and re-negotiation of long-term agreements (NGSAs, EPSAs, MOUs, etc.), shaping pricing structures, commercial terms, and strategic frameworks.
 </li>
 <li>
 Direct the resolution of complex disputes, claims, and settlements, in close collaboration with the General Counsel, to safeguard IGC&rsquo;s commercial and legal interests.
 </li>
 <li>
 Establish and continuously enhance governance frameworks, policies, and best practices for contract management, negotiation, and dispute resolution.
 </li>
 </ul>
 
 
 
 
 
 
 
 Commercial Operations
 
 <ul>
 <li>
 Manage short-term and spot gas transactions, including auction design, allocation mechanisms, and volume optimization.
 </li>
 <li>
 Ensure commercial alignment across Planning, Operations, Finance, and Legal functions for pricing, demand forecasting, and margin optimization.
 </li>
 <li>
 Enhance overall portfolio value through integrated commercial strategies that balance long-term contractual stability with market responsiveness.
 </li>
 </ul>
 
 Collaboration &amp; Stakeholder Management
 
 <ul>
 <li>
 Foster strong cross-functional collaboration across Operations, Finance, Legal, and Planning to ensure seamless commercial execution.
 </li>
 <li>
 Engage effectively with key external stakeholders, including the Ministry of Energy and Minerals (MEM), Ministry of Finance (MOF), OQ Gas Network (OQGN), regulators, major customers, and financial institutions.
 </li>
 <li>
 Represent IGC in national and international forums, negotiations, and industry platforms, positioning the company as a cornerstone of Oman&rsquo;s energy transition and industrial growth.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Engineering, Economics, or a related field (required); advanced degree (MBA or equivalent) preferred.
 </li>
 <li>
 18+ years&rsquo; senior leadership experience in the energy sector with a proven track record in commercial strategy, contract negotiations, and portfolio management.
 </li>
 <li>
 Strong financial acumen with demonstrated experience in driving commercial performance, business development, and stakeholder value creation.
 </li>
 <li>
 Solid understanding of contractual frameworks, dispute resolution, and legal-commercial governance, with the ability to work closely with legal counsel.
 </li>
 <li>
 Exceptional leadership, communication, and negotiation skills; ability to manage complexity, influence stakeholders, and deliver results in dynamic environments.
 </li>
 </ul>
 
 
 
 
 Why Join Us:
 
 
 At IGC, you will play a central role in shaping the future of Oman&rsquo;s energy sector. This is a rare opportunity to lead a high-impact function, influence national energy strategy, and create sustainable value for the Sultanate and its people.
 
 
 
 
 
 Application Deadline : 2 Nov 2025
 
 
 
 
 
 Only eligible candidates will be contacted.
 
</div>

VP Commercial & Contracts

MB Informatics

Key Responsibilities &amp; Accountabilities:1.Lead and oversee comprehensive exploration programs&mdash;including geological mapping, sampling, drilling, and geophysical surveys&mdash;to achieve discovery and resource development objectives.2.Collect, integrate, and interpret geological, geochemical, and geophysical data to identify prospective targets and optimize exploration strategies.3.Develop and maintain robust 3D geological models and technical reports to support informed decision-making and resource evaluation.4.Ensure and enforce strict compliance with QA/QC, safety, and environmental standards to uphold operational integrity and minimize risk.5.Supervise and mentor exploration teams and contractors to enhance technical performance, knowledge transfer, and execution consistency.6.Coordinate and communicate effectively with internal departments, regulatory authorities, and stakeholders to align exploration objectives with corporate priorities.7.Represent and report exploration outcomes and project performance to management and partners to facilitate strategic planning and investment decisions.Principal Challenges:1.Integrating multidisciplinary datasets across diverse geological terrains to identify economically viable targets.2.Balancing short-term exploration goals with long-term resource development priorities.3.Managing field operations in remote and logistically challenging environments while maintainingsafety and productivity standards.Minimum Academic / Professional Qualification:1.Master&rsquo;s degree in Geology, Mining Engineering, Chemical Engineering, or related field.2.Professional registration or certification in mining, geology, or project management is preferred.Minimum Work Experience:Minimum 15 years of progressive experience in mineral exploration, with several years in senior or project management roles.Job Type: Full-timePay: RO4,000.000 - RO5,000.000 per month

Senior Exploration Geologist

John & James, Chartered Accountants

Lead the design and implementation of the Bank&rsquo;s interim FTP framework, starting with an Excel-based model to support pricing, performance measurement, and balance sheet optimization. The role will coordinate stakeholders across Finance, Treasury, and ALCO, and manage advisory engagement with BIg4 for model design and governance setup.&#11835;Key Responsibilities:&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;<ul><li>&ensp;&ensp;&ensp;&ensp;Deliver an interim FTP model within 6 months covering Treasury instruments and short-term lending.&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Evaluate FTP methodologies (matched-maturity vs. pooled-average) and recommend the optimal approach.&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Oversee model segmentation by product, tenor, and business unit.&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Establish governance, calibration, and reporting processes with Finance and Treasury.&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Coordinate with Big4 and internal teams to ensure timely delivery and knowledge transfer.&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Prepare roadmap for full FTP rollout and policy finalization.&#11835;</li></ul>Requirements:&ensp;&ensp;&ensp;&ensp;&ensp;<ul><li>&ensp;&ensp;&ensp;&ensp;Bachelor&rsquo;s degree in Finance, Accounting, or Economics (MBA/CFA preferred).&ensp;&ensp;&ensp;&ensp;&ensp;</li><li>&ensp;&ensp;&ensp;&ensp;&ensp;7+ years in banking or finance transformation; experience with FTP or Treasury models preferred.&ensp;</li><li>&ensp;&ensp;&ensp;&ensp;&ensp;Strong Excel and analytical skills; Power BI exposure a plus.&ensp;</li><li>&ensp;&ensp;&ensp;&ensp;&ensp;Excellent project management and stakeholder coordination abilities</li></ul>Job Type: Full-timePay: From RO1,000.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Strong Excel and analytical skills; Power BI exposure a plus: 1 year (Preferred)</li><li>Banking : 3 years (Required)</li></ul>

Senior Consultant- FTP

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Spa Therapist is responsible for delivering a wide range of spa treatments to guests in a professional, courteous, and personalized manner. The role contributes to guest satisfaction and wellness by providing high-quality service, maintaining treatment standards, and ensuring a relaxing and rejuvenating spa experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Treatment Delivery:
 
 
 
 <ul>
 <li>
 Perform massage, body, and facial treatments as per established protocols and guest needs.
 </li>
 <li>
 Customize services based on individual guest preferences, health conditions, and expectations.
 </li>
 <li>
 Ensure a calm and therapeutic atmosphere in treatment rooms at all times.
 
 
 </li>
 </ul>
 
 Guest Experience &amp; Communication
 
 
 
 <ul>
 <li>
 Welcome guests with warmth and professionalism.
 </li>
 <li>
 Conduct pre-treatment consultations to understand guest preferences and medical history.
 </li>
 <li>
 Recommend suitable treatments, home care products, and wellness advice based on guest needs.
 </li>
 <li>
 Follow up with guests after treatments to ensure satisfaction and build loyalty.
 
 
 </li>
 </ul>
 
 Spa Cleanliness &amp; Setup
 
 
 
 <ul>
 <li>
 Prepare treatment rooms with the necessary products, linens, and equipment.
 </li>
 <li>
 Maintain high standards of hygiene and cleanliness in all spa areas.
 </li>
 <li>
 Sanitize tools and equipment according to spa health and safety standards.
 
 
 </li>
 </ul>
 
 Product Knowledge &amp; Promotion
 
 
 
 <ul>
 <li>
 Stay updated on all spa services, products, and ongoing promotions.
 </li>
 <li>
 Upsell treatments and retail products to enhance the guest experience and drive revenue.
 </li>
 <li>
 Participate in product and treatment training sessions as required.
 
 
 </li>
 </ul>
 
 Coordination &amp; Reporting
 
 
 
 <ul>
 <li>
 Communicate effectively with the spa receptionist and other team members for seamless operations.
 </li>
 <li>
 Report guest feedback, maintenance issues, or supply needs to the Spa Manager.
 </li>
 <li>
 Assist in inventory control by tracking product usage and informing of low stock levels.
 
 
 </li>
 </ul>
 
 Standards &amp; Policies
 
 
 
 <ul>
 <li>
 Adhere to company grooming, behavior, and confidentiality standards.
 </li>
 <li>
 Follow all health, safety, and wellness regulations within the spa.
 </li>
 <li>
 Maintain a professional demeanor and appearance at all times.
 </li>
 </ul>
</div>

Spa Therapist

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Spa Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the spa and wellness areas. This role ensures a seamless and relaxing environment for guests by providing support to the spa team, replenishing supplies, and assisting with guest needs in a professional and courteous manner.
 
 
 
 Key Responsibilities
 
 
 
 
 Guest Assistance:
 
 
 
 <ul>
 <li>
 Greet guests warmly and guide them through spa facilities and amenities.
 </li>
 <li>
 Offer towels, robes, refreshments, and other necessities during their visit.
 </li>
 <li>
 Respond to guest requests promptly and professionally to ensure comfort and satisfaction.
 
 
 </li>
 </ul>
 
 Spa Cleanliness &amp; Maintenance
 
 
 
 <ul>
 <li>
 Maintain cleanliness of all spa areas, including treatment rooms, relaxation lounges, locker rooms, wet areas, and restrooms.
 </li>
 <li>
 Sanitize and restock treatment rooms between sessions according to hygiene standards.
 </li>
 <li>
 Ensure supplies such as towels, linens, water, and toiletries are consistently replenished.
 
 
 </li>
 </ul>
 
 Setup &amp; Support
 
 
 
 <ul>
 <li>
 Assist therapists by preparing treatment rooms with proper setup and ensuring smooth treatment turnover.
 </li>
 <li>
 Check and report any maintenance or safety issues promptly to the Spa Manager.
 </li>
 <li>
 Monitor inventory levels of linens, amenities, and products; assist in stockroom organization.
 
 
 </li>
 </ul>
 
 Ambiance &amp; Experience
 
 
 
 <ul>
 <li>
 Maintain spa ambiance by adjusting lighting, music, and temperature appropriately.
 </li>
 <li>
 Ensure all guest areas are tidy, serene, and stocked throughout the day.
 </li>
 <li>
 Support spa events or VIP setups as needed.
 
 
 </li>
 </ul>
 
 Team Coordination
 
 
 
 <ul>
 <li>
 Coordinate with therapists and receptionists for smooth scheduling and guest flow.
 </li>
 <li>
 Participate in briefings, training sessions, and spa meetings when required.
 </li>
 <li>
 Communicate guest feedback, preferences, and concerns to the relevant team members.
 
 
 </li>
 </ul>
 
 Standards &amp; Conduct
 
 
 
 <ul>
 <li>
 Follow grooming, hygiene, and conduct standards as set by the company.
 </li>
 <li>
 Adhere to all safety, sanitation, and operational procedures.
 </li>
 <li>
 Maintain a professional, calm, and guest-focused demeanor at all times.
 </li>
 </ul>
</div>

Spa Attendant

Explore 438+ Guest experience mgr short term in Muscat this November. Find roles across top companies and apply now to boost your career.