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Accor Group

Job Title Guest Relations Agent Luxury Beach Resort Dubai, UAE Job Description Guest Relations Agent Luxury Beach Resort Dubai, UAE Role Summary Join the award-winning Rixos The Palm Dubai Hotel &amp; Suites as a Guest Relations Agent and be at the heart of delivering exceptional guest experiences in one of the UAE s most iconic beachfront destinations. You will act as the primary point of contact for VIPs and special guests, anticipating their needs, resolving concerns, and ensuring every stay is memorable. This role offers the opportunity to work in a dynamic, multicultural environment while representing one of the leading names in luxury hospitality. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly and professionally to guest inquiries, requests, and needs, ensuring timely follow-up for guest satisfaction. Anticipate guest requirements and provide proactive solutions to enhance their experience. Address and resolve guest complaints with empathy and efficiency. Coordinate arrivals and departures for VIP guests and other special categories. Facilitate communication between guests and relevant hotel departments. Promote hotel amenities, special offers, and services to maximize guest engagement. Maintain accurate records of guest interactions and special preferences. Ideal Profile Previous experience in guest relations or a similar customer-facing role in hospitality preferred. Diploma or degree in hospitality management, business administration, or related field. Strong interpersonal and communication skills, with active listening abilities. Problem-solving mindset and ability to work under pressure. Professional appearance and high level of responsibility. Flexibility to work varied shifts, including evenings, weekends, and holidays. Proficiency in German is an advantage.

Guest Relations Agent

ACCOR

<ul> <li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li> <li>Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service</li> <li>Meet and greet VIP guests personally</li> <li>Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li> <li>Prepare compendiums prior guest arrival and check-into system if necessary</li> <li>Maintain close contact with Airport Concierge for new arrivals and departures</li> <li>Update and maintain repeat guest history system</li> <li>Promote Inter-Hotel sales and in-house facilities</li> <li>Send prepared welcome cards and amenities to room prior to guest arrival</li> <li>Attend to special requests by guests</li> <li>Handle guest complaints and refer them as necessary, follow up on corrective action</li> <li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li> <li>Prepare requisitions for amenities on a timely basis</li> <li>Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations</li> <li>Adhere to OH&amp;S policies and procedures</li> <li>Performs related duties and special projects assigned</li> </ul>

Accor

<div><div>Company Description</div> 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<div> 
Job Description</div> 
Guest Experience &amp; Service:<ul><li>
Welcome guests upon arrival with warmth, professionalism, and a genuine smile.</li><li>
Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.</li><li>
Maintain an updated record of guest preferences and special requests to enhance personalized service.</li><li>
Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.</li><li>
Coordinate with other departments (Housekeeping, Food &amp; Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.</li><li>
Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.</li></ul>
Communication &amp; Coordination:<ul><li>
Maintain effective communication with Front Office, Concierge, and Guest Services teams.</li><li>
Update and communicate guest feedback and preferences to relevant departments.</li><li>
Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).</li></ul>
Administrative &amp; Operational:<ul><li>
Record and update guest profiles accurately in the property management system (PMS).</li><li>
Maintain guest history records for repeat and VIP guests.</li><li>
Prepare daily reports on guest arrivals, departures, and special occasions.</li><li>
Assist with room inspections for VIP arrivals and ensure readiness before check-in.</li></ul>
Brand Standards &amp; Presentation:<ul><li>
Uphold the resort&rsquo;s image through professional grooming, positive attitude, and brand-appropriate behavior.</li><li>
Ensure compliance with company service standards, health &amp; safety, and data privacy regulations.</li></ul><div> 
Qualifications</div> 
Minimum 1&ndash;2 years&rsquo; experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort, preferably within the UAE or GCC.</div>

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
Guest Experience &amp; Service:<ul><li>
Welcome guests upon arrival with warmth, professionalism, and a genuine smile.</li><li>
Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.</li><li>
Maintain an updated record of guest preferences and special requests to enhance personalized service.</li><li>
Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.</li><li>
Coordinate with other departments (Housekeeping, Food &amp; Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.</li><li>
Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.</li></ul>
Communication &amp; Coordination:<ul><li>
Maintain effective communication with Front Office, Concierge, and Guest Services teams.</li><li>
Update and communicate guest feedback and preferences to relevant departments.</li><li>
Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).</li></ul>
Administrative &amp; Operational:<ul><li>
Record and update guest profiles accurately in the property management system (PMS).</li><li>
Maintain guest history records for repeat and VIP guests.</li><li>
Prepare daily reports on guest arrivals, departures, and special occasions.</li><li>
Assist with room inspections for VIP arrivals and ensure readiness before check-in.</li></ul>
Brand Standards &amp; Presentation:<ul><li>
Uphold the resort&rsquo;s image through professional grooming, positive attitude, and brand-appropriate behavior.</li><li>
Ensure compliance with company service standards, health &amp; safety, and data privacy regulations.</li></ul> 
Qualifications 
Minimum 1&ndash;2 years&rsquo; experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort, preferably within the UAE or GCC.</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146087
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
 
 Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Sheraton Grand Hotel, Dubai

<div>
 
 HUMAN RESOURCES VISION
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 
 
 To facilitate the pre-arrival planning
 
 
 To meet and greet the guests on their arrival or during the stay.
 
 
 To provide our guests with an on brand personalized experience journey.
 
 
 To recognize special occasions of the guests to enhance their stay experience.
 
 
 To lead the guest retention and recognition program of the hotel.
 
 
 To use the guest amenity program to enhance the guest stay experience.
 
 
 To review the guest global profile for guest preferences and their delivery.
 
 
 To drive the guest engagement at the hotel by using the GXP cases.
 
 
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 
 
 Support Front Desk and Club operation when needed
 
 
 Assist with check in and check out for the guests
 
 
 To do adhoc tasks as per operations requirement
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 Ensure that services provided are in harmony with our Sheraton core values.
 
 
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 
 
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 
 
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 
 
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 
 
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 
 
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 
 
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 
 
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 
 
 Acquire the proper product and service knowledge needed to perform your job properly.
 
 
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 
 
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 
 
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 
 
 Be aware of the hotel Fire and Emergency procedures.
 
 <ul>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 <li>
 Special occasions packages
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy Elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 GXP knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
</div>

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