receptionist

sales executive

telesales executive

sales manager

sales representative

customer service representative

Magaselona Laundry

<p>Customer Service Representative &ndash; Magaselona Laundry</p><p>Job Description:</p><p>We are looking for a professional and customer-focused Customer Service Representative to join Maghaseelna Laundry Services. The ideal candidate will be responsible for handling customer inquiries, managing orders, and ensuring a smooth customer experience.</p><p>Working Days: Saturday to Thursday</p><p>Location: Al Ain - mazyed near bawadi ball</p><p>Key Responsibilities:</p><p>Handle customer inquiries via phone, WhatsApp, or application</p><p>Process and متابعة orders accurately</p><p>Resolve customer issues in a timely and professional manner</p><p>Coordinate with operations team to ensure service quality</p><p>Maintain a high level of customer satisfaction</p><p>Requirements:</p><p>Previous experience in customer service preferred</p><p>Strong communication skills (Arabic &amp; English preferred)</p><p>Ability to work under pressure</p><p>Good organizational skills and attention to detail</p><p>Basic computer skills</p><p>What We Offer:</p><p>Friendly and professional work environment</p><p>Opportunity for growth</p><p>Competitive salary (يحدد بعد المقابلة)</p><p>Drop your resume : +971503030253</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Service Representative

Luster beauty and cosmetics ajman

<p>Job Title: Customer Service Representative</p><p>Location: Ajman, UAE</p><p>Industry: Beauty &amp; Cosmetics</p><p>Responsibilities:</p><p>Handle customer inquiries and follow up on orders</p><p>Resolve customer complaints professionally</p><p>Provide accurate information about products and services</p><p>Requirements:</p><p>Arabic and english language is mandatory</p><p>preference will be given to Syrian nationals</p><p>At least 2 years customer service or call center experience is must</p><p>Good communication and customer-handling skills</p><p>How to Apply:</p><p>Please send your CV to what's app 0544804907</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>what is your nationality ?</li></ul><p>Work Location: In person</p>

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
</div>


Duserve Facilities Management

<p></p><div><p>**Please submit your application with subject line as for the Job applying for, and if you only MEET the requirements. Interested candidates may submit their CV, /Resume, passport, visa copy, notice period and salary expectations to careers@duservefm.ae**</p><br>
<p></p>
<p>Job purpose:</p>
<p>To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies.</p><br>
<p></p>
<p>Key accountabilities:
</p><p>Description Performance Indicators:</p>
<ul><li>Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails in timely and professional manners. Assign the leads received from all channels. Responsible for the Agent agreements and commissions. Support in the renewal of agreements for existing customers</li>
<li>Information Security Risk (ISR) Compliances: Be responsible for ensuring confidentiality, integrity, and availability of business information are maintained by adhering to the corporation&rsquo;s information security policies, processes, and programs. Stay always informed about the changes in the corporation&rsquo;s information security management system and ensure compliance with existing and future information security regulations.</li></ul><br>
<p>
</p><p>Job Description:</p>
<ul><li>Policies and procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li>
<li>QHSSE: Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed</li>
<li>AD-HOC REQUESTS: Perform additional duties commensurate with the current role, as and when requested by the direct manager. Train, develop and mentor UAE Nationals, if assigned</li></ul><br>
<p>
</p><p>Knowledge &amp; Technical Skills:</p>
<ul><li>Administrative Know-how</li>
<li>Effective communication skills</li>
<li>Reports preparation</li></ul><br>
<p>
</p><p>Minimum Education:
</p><ul><li>Bachelor&rsquo;s Degree in any discipline or equivalent or Undergraduate with adequate experiences.</li></ul><br>
<p>
</p><p>Minimum Experience:
</p><ul><li>Minimum 3 years&rsquo; experience in similar role for similar industry.</li></ul><br>
<p>
</p><div><p><b>Location: </b>Dubai, UAE</p></div></div>

Groupe Clarins

<div>
 <p>
  <strong>
   <u>
    Customer Service and CRM Coordinator
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ready to bring passion into your career?
 </p>
 <p>
  <br/>
 </p>
 <p>
  A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d&rsquo;&ecirc;tre is making life more beautiful, passing on a more beautiful planet. Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Do you want to help write the next chapter of our story?
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities:
 </p>
 <p>
  <strong>
   Mission 1: Customer Care Support
  </strong>
 </p>
 <ul>
  <li>
   Take ownership of the customer service experience by ensuring all customer interactions are seamless, best in class, and handled in a timely manner.
  </li>
  <li>
   Respond to all customer enquiries across all channels (including Email, Voice call, SMS, Whatsapp, Web Chat, Facebook, Instagram) using Clarins Customer Care system and deliver a high level of service and qualitative response.
  </li>
  <li>
   Ensure all customer enquiries are responded to within stipulated timeframe
  </li>
  <li>
   Provide excellent customer service by assisting with placement of orders, cancellation, refunds or exchanges, answering any questions in a prompt, courteous and efficient manner
  </li>
  <li>
   Handle customer complaints, queries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  </li>
  <li>
   Proactive Customer Engagement: Reach out proactively to customers for follow-ups, such as product satisfaction surveys, to strengthen relationships.
  </li>
  <li>
   Answers to ALL NPS detractors &amp; promoters
  </li>
  <li>
   Answer to comments on Facebook/Instagram when needed
  </li>
  <li>
   Answer to Ratings and reviews on the site, especially the negative ones/when deemed necessary
  </li>
  <li>
   Demonstrate a sense of urgency and dedication to exceed customer expectations. Earn customer loyalty and build sustainable relationships of trust through accuracy, efficiency, courtesy, and knowledge.
  </li>
  <li>
   Knowledge Base Maintenance: Help with website updates on FAQs, support articles, or chatbot responses to improve self-service capabilities.
  </li>
  <li>
   Have a great and extensive product knowledge in order to answer all customers&rsquo; questions
  </li>
  <li>
   Keep records of customer interactions (NPS tracker, complaint tracker etc)
  </li>
  <li>
   Remain up to date on all Clarins promotions, product launches and Loyalty mechanics
  </li>
  <li>
   Reports on a monthly basis the KPIs of the customer care activity along with corrective action plan when needed.
  </li>
  <li>
   Represent the voice of the customer in all relevant instances
  </li>
  <li>
   Identify customer service trends and suggest initiatives that could help improve the customer experience
  </li>
  <li>
   Support new projects related to Customer Care services (UATs, Go-live, hypercare)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mission 2:
  </strong>
  <strong>
   Operations
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with courier related to returns/update delivery address/delivery follow-ups (weekly check up with warehouse) + Collaborate to review delivery performance and suggest improvements.
  </li>
  <li>
   Coordinate with the warehouse team on order processing
  </li>
  <li>
   Order verification : check constantly the reason of failed orders on the E-Commerce Platform and raise a support request when the solution cannot be identified
  </li>
  <li>
   Provide feedback on the efficiency of the promos etc.
  </li>
  <li>
   Oversee Cybersource payment rules, identifying and reporting feedback.
  </li>
  <li>
   Track Tabby payment orders weekly to ensure alignment and accuracy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mission 3:
  </strong>
  <strong>
   CRM
  </strong>
 </p>
 <ul>
  <li>
   Help creating Newsletters and WhatsApp communications to engage customers effectively.
  </li>
  <li>
   Analyze the competitive landscape by gathering newsletters and marketing materials from competitors and e-retailers, saving them in the shared folder for review.
  </li>
  <li>
   Deliver reporting on the various CRM activities: Customer Care activity, communication plan effectiveness, customer satisfaction evolution, &hellip;
  </li>
  <li>
   Help customers better understand the loyalty program by explaining benefits, points, vouchers, and redemption steps in a simple and friendly way.
  </li>
  <li>
   Ensure a smooth customer journey from purchase to delivery and after-sales support by following each step closely and supporting customers whenever needed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration,
  </li>
  <li>
   Fluent in English and Arabic, spoken and written
  </li>
  <li>
   Minimum of 3-years proven experience in Customer Care management in a contact center or equivalent
  </li>
  <li>
   Passion for delivering excellent Customer Experience across a range of channels from Phone, Email and live chat.
  </li>
  <li>
   Be a brand Ambassador and be customer centric in all you do.
  </li>
  <li>
   Outstanding written and verbal communications.
  </li>
  <li>
   Proficient with customer service solution such as Salesforce &amp; Zendesk.
  </li>
  <li>
   Ability to multi-task hand handle multiple contacts at once. Well organized.
  </li>
  <li>
   Excellent interpersonal skills.
  </li>
  <li>
   Strong problem-solving and conflict resolution skills.
  </li>
  <li>
   Experience in beauty or cosmetics industry would be a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Clarins Group
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A
  <em>
   B-Corp certified
  </em>
  global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&amp;rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
 </p>
 <p>
  Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
 </p>
 <p>
  In line with our dual CSR mission of &lsquo;Caring for people, caring for the planet&rsquo; we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
 </p>
 <p>
  This culture allowed us to achieve the certification of Forbes' World&rsquo;s Best Employers 2024 and Forbes' World&rsquo;s Best Employers 2024.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To learn more about our group and our commitments to people, visit www.groupeclarins.com.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal opportunity employer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We believe in making life more beautiful for our employees and our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best
 </p>
 <p>
  work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
 </p>
</div>


Confidential

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a dedicated and customer-focused Contact Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Type: Permanent
  </strong>
 </p>
 <p>
  <strong>
   Salary: 6000 AED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Customer Interaction:
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
  </li>
  <li>
   Assist customers with inquiries, complaints, product/service information, and issue resolution.
  </li>
  <li>
   Provide accurate and complete information to customers while maintaining a high level of professionalism.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Problem Resolution:
  </strong>
 </p>
 <ul>
  <li>
   Identify and escalate priority issues to the appropriate department or supervisor.
  </li>
  <li>
   Follow up on customer inquiries and ensure timely resolution of issues.
  </li>
  <li>
   Document all customer interactions and transactions in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Customer Satisfaction:
  </strong>
 </p>
 <ul>
  <li>
   Strive to meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.
  </li>
  <li>
   Build rapport with customers and maintain a positive, empathetic, and professional attitude
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Product/Service Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Stay up-to-date on company products, services, policies, and procedures.
  </li>
  <li>
   Provide recommendations and upsell/cross-sell products or services when appropriate.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Team Collaboration:
  </strong>
 </p>
 <ul>
  <li>
   Work collaboratively with team members and other departments to ensure a seamless customer experience.
  </li>
  <li>
   Participate in training sessions and team meetings to improve skills and knowledge.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent; college degree preferred.
  </li>
  <li>
   Proven experience in a customer service or contact center role is a plus.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Strong active listening and problem-solving abilities.
  </li>
  <li>
   Proficiency in using computers, CRM software, and contact center tools.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Patience, empathy, and a positive attitude when dealing with customers.
  </li>
  <li>
   Flexibility to work in shifts, including evenings, nights, weekends, and holidays if required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills:
  </strong>
 </p>
 <ul>
  <li>
   Fluent or multilingual abilities are a plus.
  </li>
  <li>
   Experience in handling customer inquiries via phone, email, and live chat.
  </li>
  <li>
   Knowledge of the industry or product line offered by the company.
  </li>
 </ul>
</div>


bankfab

<div><div>Job Description</div></div><div></div>
<br><div><div>Responsibilities</div></div><div></div>
<br><div><div>Qualifications</div></div><div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
</div><div></div><br>
<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

Explore 1476+ Customer service representative in Uae this May. Find roles across top companies and apply now to boost your career.

1476 customer service representative jobs In Uae

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