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customer service representative (remote) Jobs in Uae

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customer service training specialist

customer service representative

Don Vapes

Job Title: Customer Service RepresentativeCompany: Don Vapes, UAELocation: Mohammed Bin Zayed City, Abu DhabiJob Type: Full-Time---About Us:At Don Vapes, we pride ourselves on delivering exceptional service and creating memorable experiences for our customers. We are dedicated to fostering a positive environment that values teamwork, innovation, and integrity.Position Summary:We are seeking a friendly and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline of our company, interacting with customers to address inquiries, resolve issues, and provide information about our products and services. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.<ul><li>Assist customers with orders and order-related questions.</li></ul>- Provide accurate product information and assist customers with their orders.- Resolve customer complaints and issues with empathy and patience.- Document customer interactions and maintain customer records accurately.- Collaborate with other team members to ensure customer satisfaction and operational efficiency.- Stay updated on product knowledge and company policies to provide the best service possible.<ul><li>Maintain clear and professional communication with customers.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree</li><li>Arabic nationality is required</li><li>⁠Arabic speaker (native level) is required</li><li>Fluent in English (spoken and written)</li><li>⁠Minimum 2 years of experience in Customer Service</li><li>⁠Experience in Contact Center / Call Center is preferred</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to work well in a team environment and independently.</li><li>Proficient in using computers and familiar with customer service software.</li></ul>What We Offer:- Competitive salary and benefits package.- Opportunities for professional development and career advancement.- A supportive and inclusive work culture.- Employee discounts on products and services.How to Apply:If you&rsquo;re ready to make a difference in the lives of our customers and be a part of a growing company, please submit your resume and a cover letter to hr@donvapes.net with the subject line &ldquo;Customer Service Representative Application.&rdquo;Join us at Don Vapes and help us create amazing customer experiences!Job Type: Full-timeWork Location: In person

Customer Service Representative

Ushi Nail Spa

The Customer Service Representative (CSR) is responsible for handling incoming calls, assisting clients with salon service inquiries, and managing appointment bookings. The role is based in the Al ain, Head Office and focuses mainly on receiving calls, coordinating appointments, and providing basic support to ensure a smooth customer experience. Limited outgoing calls may be required for appointment confirmations or follow-ups.Requirements:<ul><li>Female Candidate</li><li>Fluent in English and Arabic</li><li>Experience in Call handing and Customer Service</li><li>Good communication skills with a professional phone manner</li><li>Ability to manage appointment bookings and basic scheduling</li><li>Experience in a Salon or Beauty industry is an advantage</li><li>Open to flexible working hours, including shifts if required</li></ul>Interview location : Al Ain (No online)Job Type: Full-time

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, United Arab Emirates 
Industry: Hospital / Healthcare 
Salary: AED 6,500 &ndash; AED 7,500 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Customer Service Representative in Abu Dhabi to support our hospital and healthcare operations. The ideal candidate will have experience in patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment.
This position is suitable for candidates searching for Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide excellent customer service to patients and visitors</li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
</div>

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 A management consulting and business services firm operating in the United Arab Emirates, focused on client experience management, process optimization, and managed customer operations across B2B and B2C sectors. We deliver high-touch, on-site support services that drive retention, reduce churn, and improve operational KPIs.
 
 
 Position title (standardized): Customer Service Representative. Location: On-site &mdash; UAE.
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer interactions across phone, email, and live chat channels; resolve routine queries within SLA.
 </li>
 <li>
 Log, track and update customer tickets in the CRM/helpdesk; ensure accurate account and order records.
 </li>
 <li>
 Troubleshoot product, billing, and service issues; coordinate timely escalations to technical or operations teams.
 </li>
 <li>
 Process orders, returns and refunds following company policies and UAE regulatory requirements.
 </li>
 <li>
 Achieve KPIs including first-call resolution, average handling time, CSAT, and ticket closure targets.
 </li>
 <li>
 Contribute feedback and insights to improve workflows, knowledge base articles, and customer-facing communications.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications Must-Have
 
 
 
 <ul>
 <li>
 Zendesk
 </li>
 <li>
 Salesforce Service Cloud
 </li>
 <li>
 Helpdesk ticketing systems
 </li>
 <li>
 IVR systems
 </li>
 <li>
 Live chat platforms
 </li>
 <li>
 Microsoft Excel
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Freshdesk
 </li>
 <li>
 Intercom or other messaging platforms
 </li>
 <li>
 Knowledge of UAE consumer protection regulations
 
 
 </li>
 </ul>
 
 Qualifications
 
 : High-school diploma or equivalent; 1+ years customer service or call-center experience preferred. Fluent in English; Arabic language skills strongly preferred. Right to work in the UAE and ability to work on-site shifts.
 
 
 
 Benefits &amp; Culture Highlights
 
 
 
 <ul>
 <li>
 On-site role with structured shifts and career progression paths into team lead or operations roles.
 </li>
 <li>
 Performance-driven incentives, training programs, and a collaborative, process-oriented culture.
 
 
 </li>
 </ul>
 Skills: freshdesk,microsoft excel,zendesk
</div>

Explore 3401+ Customer service representative in Uae this March. Find roles across top companies and apply now to boost your career.

3401 customer service representative jobs In Uae

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative