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guest relations manager

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

Propel Consult

Job SummaryThe Guest Relations Agent serves as the face of the resort, providing exceptional service to VIPs, long-staying guests, and all arriving visitors. The role is key to enhancing guest satisfaction by addressing inquiries, resolving issues promptly, and creating a lasting positive impression.Key Responsibilities<ul><li>Greet guests with warmth and professionalism upon arrival.</li><li>Manage check-in/check-out procedures for VIPs and regular guests.</li><li>Handle guest requests, complaints, and feedback efficiently and graciously.</li><li>Maintain regular contact with guests to ensure satisfaction throughout their stay.</li><li>Coordinate with various departments to meet guest needs and preferences.</li><li>Assist with special requests such as restaurant reservations, celebrations, or transport.</li><li>Promote resort services and facilities to enhance the guest experience.</li><li>Maintain accurate guest profiles and records in the system.</li></ul>Qualifications &amp; Experience<ul><li>1&ndash;3 years of experience in guest-facing roles in luxury hospitality.</li><li>Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.</li><li>Highly presentable with a courteous and proactive attitude.</li><li>Strong problem-solving and multitasking skills.</li><li>Knowledge of front office systems (Opera or similar) is preferred.</li><li>Ability to remain calm and composed in high-pressure situations.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Luxury accommodation and meals provided</li><li>Health insurance and wellness benefits</li><li>Career advancement opportunities within a global brand</li><li>A supportive and elegant working environment</li></ul>Job Types: Full-time, PermanentPay: Up to BD450.000 per monthExperience:<ul><li>Guest Relations: 4 years (Required)</li></ul>

Guest Relations Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 What You Will Be Doing:
 
 
 
 <ul>
 <li>
 Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)
 </li>
 <li>
 Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
 </li>
 <li>
 Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan
 </li>
 <li>
 Provide coaching; leadership development; and goal setting with hotel department heads
 </li>
 <li>
 Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
 </li>
 <li>
 Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved
 </li>
 <li>
 Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa
 </li>
 <li>
 Be a key player in redevelopment and capital projects from an operations viewpoint
 </li>
 <li>
 Ensure the implementation and delivery of all Raffles Standards
 </li>
 <li>
 Handle all guest concerns and ensure effective follow up thereof
 </li>
 <li>
 Assist in Labor Management and the maintenance of productivity levels
 </li>
 <li>
 Follow up on all guest comments, responding to any guest complaints or requests
 </li>
 <li>
 Provide active leadership role in the culture of Health and Safety and accident prevention
 </li>
 <li>
 Act as hotel champion and culture leader in hotel committees
 </li>
 <li>
 Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
 </li>
 <li>
 Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives
 </li>
 <li>
 Assume the responsibilities of the General Manager in his/her absence
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience
 </li>
 <li>
 Clear knowledge of budget planning &amp; execution
 </li>
 <li>
 Post secondary diploma/degree in hospitality an asset
 </li>
 <li>
 Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results
 </li>
 <li>
 Exceptional interpersonal and guest relations skills
 </li>
 <li>
 Proven team-leader with outstanding motivational skills and coaching ability
 </li>
 <li>
 Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
 </li>
 <li>
 Comfortable working evenings, weekends, holidays and various schedules
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Hotel Manager

Marriott International

<div>Additional Information 
Job Number26020981 
Job CategorySales &amp; Marketing 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
<div>JOB SUMMARY
This position reports to the Director of Public Relations &amp; Marketing. F&amp;B Assistant Marketing Manager develops and executes marketing strategies for food and beverage outlets, supporting social media team, content creation, campaign planning, and performance analysis to drive brand awareness and customer engagement.</div> 
 
<div>RESPONSIBILITIES
The primary responsibilities of the role include: 
Marketing and Social Media
<ul><li>Develop marketing strategies and plans, advertising, promotions, creative projects, media relations, sponsorships and event management.
<ul><li>Responsible for the brand development work of restaurants/outlets.</li>
<li>Organizes and Attends sales calls</li>
<li>Plan and execute marketing campaigns to promote food and beverage offerings.</li>
<li>Utilize various channels, including digital marketing, social media, and traditional advertising, to enhance brand visibility; works closely with Social Media Team, to maximize on all platforms, fields and communication.</li>
<li>Collaborate with the creative team to develop compelling marketing materials.</li>
<li>Develop revenue, profit growth strategies for the business, and take charge of the tactical execution of the brands&rsquo; marketing communication initiatives in support of the business strategy, market goals, and organizational objectives.</li>
<li>Identify and pursue new business opportunities, partnerships, and markets.</li>
<li>Leads, coordinates campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimization.</li>
<li>Collaborate with internal business partners like Operations, F&amp;B and Finance teams to ensure that all initiatives support the brand promise.</li>
<li>Monitor and improve ROI using strategic and analytical approach.</li>
<li>Prepare and manage budgets for various marketing and branding initiatives to achieve cost efficiencies.</li>
<li>Identify, develop and implement strategic marketing partnership/campaign plans (online and offline) with the objective of getting brand awareness and improve outlet sales. (works closely with Sales and Social Media Team)</li>
<li>Executes Sales, Business Development and Partnership calls.</li>
<li>Evaluate the success of events and adjust strategies accordingly.</li>
<li>Conduct market research and competitor analysis.</li>
<li>Ensure alignment with Marriott brand standards and marketing guidelines.</li>
<li>Manage the yearly/quarterly/monthly marketing calendar to ensure timely execution of all campaigns/activations.</li>
<li>Reply to messages, comments and guest inquiries on Instagram and all other social media platforms (as per Marriott / The Ritz-Carlton communication standards).</li>
<li>Track campaign performance and prepare performance reports.</li>
<li>Support influencer and media visit coordination (schedule, requirements, follow-up).</li></ul></li> 
</ul>Leadership
<ul><li>Communication and organization with other departments in order to finish tasks.</li>
<li>Prepare simple press notes, talking points or briefing materials when required</li></ul> 
Communication
<ul><li>Ensure that all pertinent information is provided to influencers, guests, media, and colleagues.</li>
<li>Ensure that all communication with clients, guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved.</li>
<li>Attend designated meetings.</li></ul> 
Other
<ul><li>Perform all tasks as detailed in daily task list &ndash; works on different tasks related to marketing and communication when required.</li>
<li>F&amp;B Hands on experience in photo editing and video editing (different applications and software programs)</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li>
<li>Monthly attendance record in accordance with hotel procedures</li>
<li>The overall cleanliness of the sales and marketing office.</li>
<li>Coordinate professional photoshoots and video shoots with external partners.</li>
<li>Organize professional photoshoots and video shoots of different set up and activations in the F&amp;B venues for social media usage.</li>
<li>Oversee menu updates, design coordination and printing schedules.</li>
<li>Monitor and respond to guest feedback on online platforms (as per Marriott / The Ritz-Carlton communication standards).</li>
<li>Support online reputation management in line with Marriott guidelines.</li></ul> 
</div> 
PROFILE
Experience
<ul><li>2-4 years of experience in food and beverages sales, and or/social media management or a related role.
<ul><li>Experience with content creation, social media strategy, and analytics (Microsoft office experience is a must).</li></ul> 
</li></ul>Education
<ul><li>College level</li></ul> 
Required Skills
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedure
<ul><li>Proven experience as a Social Media Executive or similar role.</li>
<li>Strong writing and communication skills.</li>
<li>Strong organizational and time-management skills.</li>
<li>Excellent ability to manage multiple projects and prioritize them.</li>
<li>Ability to write/shoot catchy content.</li>
<li>English language a must, Arabic is a plus.</li></ul></li> 
</ul></div><div>#LI-NS1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

F&B Assistant Marketing Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26020981
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 JOB SUMMARY
 
 
 This position reports to the Director of Public Relations &amp; Marketing. F&amp;B Assistant Marketing Manager develops and executes marketing strategies for food and beverage outlets, supporting social media team, content creation, campaign planning, and performance analysis to drive brand awareness and customer engagement.
 
 
 
 Responsibilities
 
 
 
 The primary responsibilities of the role include:
 
 
 
 Marketing and Social Media
 
 
 
 <ul>
 <li>
 Develop marketing strategies and plans, advertising, promotions, creative projects, media relations, sponsorships and event management.
 </li>
 <ul>
 <li>
 Responsible for the brand development work of restaurants/outlets.
 </li>
 <li>
 Organizes and Attends sales calls
 </li>
 <li>
 Plan and execute marketing campaigns to promote food and beverage offerings.
 </li>
 <li>
 Utilize various channels, including digital marketing, social media, and traditional advertising, to enhance brand visibility; works closely with Social Media Team, to maximize on all platforms, fields and communication.
 </li>
 <li>
 Collaborate with the creative team to develop compelling marketing materials.
 </li>
 <li>
 Develop revenue, profit growth strategies for the business, and take charge of the tactical execution of the brands&rsquo; marketing communication initiatives in support of the business strategy, market goals, and organizational objectives.
 </li>
 <li>
 Identify and pursue new business opportunities, partnerships, and markets.
 </li>
 <li>
 Leads, coordinates campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimization.
 </li>
 <li>
 Collaborate with internal business partners like Operations, F&amp;B and Finance teams to ensure that all initiatives support the brand promise.
 </li>
 <li>
 Monitor and improve ROI using strategic and analytical approach.
 </li>
 <li>
 Prepare and manage budgets for various marketing and branding initiatives to achieve cost efficiencies.
 </li>
 <li>
 Identify, develop and implement strategic marketing partnership/campaign plans (online and offline) with the objective of getting brand awareness and improve outlet sales. (works closely with Sales and Social Media Team)
 </li>
 <li>
 Executes Sales, Business Development and Partnership calls.
 </li>
 <li>
 Evaluate the success of events and adjust strategies accordingly.
 </li>
 <li>
 Conduct market research and competitor analysis.
 </li>
 <li>
 Ensure alignment with Marriott brand standards and marketing guidelines.
 </li>
 <li>
 Manage the yearly/quarterly/monthly marketing calendar to ensure timely execution of all campaigns/activations.
 </li>
 <li>
 Reply to messages, comments and guest inquiries on Instagram and all other social media platforms (as per Marriott / The Ritz-Carlton communication standards).
 </li>
 <li>
 Track campaign performance and prepare performance reports.
 </li>
 <li>
 Support influencer and media visit coordination (schedule, requirements, follow-up).
 
 </li>
 </ul>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Communication and organization with other departments in order to finish tasks.
 </li>
 <li>
 Prepare simple press notes, talking points or briefing materials when required
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Ensure that all pertinent information is provided to influencers, guests, media, and colleagues.
 </li>
 <li>
 Ensure that all communication with clients, guests and colleagues is complete, accurate, engaging and positive.
 </li>
 <li>
 Attend daily line-ups and communicate all challenges and successes with the rest of the team.
 </li>
 <li>
 Promptly, accurately and consistently report all guest incidents and how they were solved.
 </li>
 <li>
 Attend designated meetings.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Perform all tasks as detailed in daily task list &ndash; works on different tasks related to marketing and communication when required.
 </li>
 <li>
 F&amp;B Hands on experience in photo editing and video editing (different applications and software programs)
 </li>
 <li>
 Maintain cleanliness and tidiness of work area of all times
 </li>
 <li>
 Participate in related project teams
 </li>
 <li>
 Monthly attendance record in accordance with hotel procedures
 </li>
 <li>
 The overall cleanliness of the sales and marketing office.
 </li>
 <li>
 Coordinate professional photoshoots and video shoots with external partners.
 </li>
 <li>
 Organize professional photoshoots and video shoots of different set up and activations in the F&amp;B venues for social media usage.
 </li>
 <li>
 Oversee menu updates, design coordination and printing schedules.
 </li>
 <li>
 Monitor and respond to guest feedback on online platforms (as per Marriott / The Ritz-Carlton communication standards).
 </li>
 <li>
 Support online reputation management in line with Marriott guidelines.
 
 
 </li>
 </ul>
 PROFILE
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 2-4 years of experience in food and beverages sales, and or/social media management or a related role.
 </li>
 <ul>
 <li>
 Experience with content creation, social media strategy, and analytics (Microsoft office experience is a must).
 
 </li>
 </ul>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 College level
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Ability to maintain hotel&rsquo;s standards, policies and procedure
 </li>
 <ul>
 <li>
 Proven experience as a Social Media Executive or similar role.
 </li>
 <li>
 Strong writing and communication skills.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Excellent ability to manage multiple projects and prioritize them.
 </li>
 <li>
 Ability to write/shoot catchy content.
 </li>
 <li>
 English language a must, Arabic is a plus.
 
 </li>
 </ul>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

<div>Additional Information 
Job Number26024105 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Pastry Culinary Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Leads shifts while personally preparing food items and executing requests based on required specifications.</li></ul>
<ul><li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li></ul> 
Ensuring Culinary Standards and Responsibilities are Met
<ul><li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.</li></ul>
<ul><li>Recognizes superior quality products, presentations and flavor.</li></ul>
<ul><li>Maintains food preparation handling and correct storage standards.</li></ul>
<ul><li>Maintains purchasing, receiving and food storage standards.</li></ul>
<ul><li>Supports procedures for food &amp; beverage portion and waste controls.</li></ul>
<ul><li>Follows proper handling and right temperature of all food products.</li></ul>
<ul><li>Supervises pastry preparation shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li></ul>
<ul><li>Checks the quality of raw and cooked food products to ensure that standards are met.</li></ul>
<ul><li>Assists in determining how food should be presented and creates decorative food displays.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Maintaining Culinary Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.</li></ul>
<ul><li>Purchases appropriate supplies and manage inventories according to budget.</li></ul> 
Supports Training and Development Activities
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Participates in training staff on menu items including ingredients, preparation methods and unique tastes.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Attends and participates in all pertinent meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Pastry Chef

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26024105
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Pastry Culinary Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Ensures and maintains the productivity level of employees.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Leads shifts while personally preparing food items and executing requests based on required specifications.
 </li>
 <li>
 Supervises and coordinates activities of cooks and workers engaged in food preparation.
 
 
 </li>
 </ul>
 
 Ensuring Culinary Standards And Responsibilities Are Met
 
 
 
 <ul>
 <li>
 Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
 </li>
 <li>
 Recognizes superior quality products, presentations and flavor.
 </li>
 <li>
 Maintains food preparation handling and correct storage standards.
 </li>
 <li>
 Maintains purchasing, receiving and food storage standards.
 </li>
 <li>
 Supports procedures for food &amp; beverage portion and waste controls.
 </li>
 <li>
 Follows proper handling and right temperature of all food products.
 </li>
 <li>
 Supervises pastry preparation shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.
 </li>
 <li>
 Ensures compliance with all applicable laws and regulations.
 </li>
 <li>
 Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
 </li>
 <li>
 Checks the quality of raw and cooked food products to ensure that standards are met.
 </li>
 <li>
 Assists in determining how food should be presented and creates decorative food displays.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Maintaining Culinary Goals
 
 
 
 <ul>
 <li>
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
 </li>
 <li>
 Purchases appropriate supplies and manage inventories according to budget.
 
 
 </li>
 </ul>
 
 Supports Training and Development Activities
 
 
 
 <ul>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluates results to choose the best solution and solve problems.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Attends and participates in all pertinent meetings.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

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