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guest relations supervisor female

Ray Hotel- Mangaf

- Oversee and manage all guest experience activities to ensure consistently excellent service from arrival to departure.- Respond promptly and effectively to guest feedback, inquiries, and complaints, ensuring satisfactory resolution.- Train, support, and motivate guest service teams to deliver personalised and memorable interactions.- Coordinate with relevant departments to guarantee smooth and efficient guest service operations.- Monitor guest feedback and service metrics to identify opportunities for continuous improvement and uphold brand standards.- Build and nurture strong relationships with guests, anticipating their needs and personalising services to encourage loyalty.- Maintain clear and open communication between guest experience teams and other departments to ensure seamless coordination.- Regularly engage with guests through feedback and personal interactions to enhance overall satisfaction.- Act as the primary contact for escalated guest concerns, ensuring timely and empathetic resolution.- Introduce and implement innovative guest engagement programmes and technologies to enhance the overall experience.- Analyse guest feedback and industry trends to identify and propose service improvements.- Encourage the team to develop creative solutions and personalised touches that exceed guest expectations.- Utilise data and guest insights to tailor experiences and anticipate future needs.- Maintains accurate guest profiles to personalise service effectively.- Allocates rooms based on guest preferences and specific requests.- Always ensures consistent delivery of high service standards.- Monitor and evaluate guest experience metrics to identify trends and recommend actionable improvements.- Ensure compliance with all relevant health, safety, and quality standards throughout guest service operations.- Develop and maintain effective communication channels between guest experience and other hotel departments to optimise service delivery.EXPERIENCE &amp; SKILLS- Minimum of 3+ years&rsquo; experience as a Guest Experience Ambassador or equivalent position within the hospitality industry, including hotels and resorts.- Proficiency in hotel management software and basic office tools.- Customer-focused mindset with a passion for delivering personalised and memorable guest experiences.- Strong communication, problem-solving, interpersonal skills, and attention to detail. Multitasking and cultural sensitivity are also essential.Job Type: Full-timePay: From KD350.000 per month

Guest Relations Supervisor (Female)

IHG Hotels & Resorts

<div>
 Are you passionate about creating exceptional guest journeys and leading service excellence? We are looking for a
 
 Guest Relations Manager
 
 who will champion personalized service, manage guest feedback, and lead the Guest Relations team to consistently exceed guest expectations.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Leading and managing Guest Relations operations to ensure outstanding guest experiences.
 </li>
 <li>
 Personally welcoming VIPs, repeat guests, and special attention guests.
 </li>
 <li>
 Handling guest feedback, complaints, and service recovery with professionalism and empathy.
 </li>
 <li>
 Monitoring guest satisfaction scores, reviews, and feedback platforms, and driving improvement actions.
 </li>
 <li>
 Coordinating closely with Front Office, Club Floor, Housekeeping, F&amp;B, and other departments.
 </li>
 <li>
 Managing guest preferences, profiles, and loyalty recognition in the system.
 </li>
 <li>
 Coaching, mentoring, and developing the Guest Relations team.
 </li>
 <li>
 Preparing reports on guest feedback, trends, and service quality for management review.
 </li>
 <li>
 Ensuring compliance with brand standards, SOPs, and service excellence guidelines.
 </li>
 <li>
 Acting as a brand ambassador, representing the hotel with confidence and warmth.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Manager, Assistant Guest Relations Manager, or similar role, preferably in a 4- or 5-star hotel.
 </li>
 <li>
 Strong leadership, interpersonal, and problem-solving skills.
 </li>
 <li>
 Exceptional guest-handling and service recovery abilities.
 </li>
 <li>
 Excellent communication skills with fluency in English; Arabic and additional languages will be an advantage.
 </li>
 <li>
 High standards of grooming, professionalism, and attention to detail.
 </li>
 <li>
 Strong knowledge of guest satisfaction platforms and hotel PMS systems.
 </li>
 <li>
 Ability to work in a fast-paced, guest-focused environment.
 </li>
 <li>
 Flexibility to work shifts, weekends, and public holidays.
 </li>
 <li>
 Hospitality or hotel management qualifications will be an advantage.
 
 
 </li>
 </ul>
 At IHG&reg;, we believe memorable stays are built on meaningful connections. Join our Front Office leadership team and help deliver
 
 True Hospitality
 
 by turning every guest interaction into a positive, lasting impression.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Relations Manager

Rayan Gate

Hiring Now: Female Fitness SupervisorAre you passionate about fitness and leading a team? We&rsquo;re looking for a motivated and energetic Female Fitness Supervisor to oversee gym operations, support our trainers, and ensure the best member experience.Key Responsibilities:<ul><li>Supervise daily gym floor activities and staff</li><li>Assist members with their fitness routines and goals</li><li>Ensure safety, cleanliness, and equipment maintenance</li><li>Monitor class schedules and trainer performance</li><li>Handle member feedback professionally</li></ul>Requirements:<ul><li>Background in fitness, health, or related field</li><li>Minimum 1&ndash;2 years of supervisory or coaching experience</li><li>Strong communication and leadership skills</li><li>Positive attitude and team spirit</li><li>Arabic &amp; English speaking is a plus</li></ul>Apply now and be part of a dynamic, health-focused team!Job Types: Full-time, Permanent

Female Fitness Trainer

<div>Food &amp; Beverage Supervisor

Are you a service-focused leader with a passion for hospitality excellence? We are looking for a Food &amp; Beverage Supervisor who will oversee daily outlet operations, lead service teams, and ensure consistent delivery of high-quality guest experiences across food and beverage venues.

A little taste of your day-to-day: 
Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Supervising daily operations of assigned food &amp; beverage outlets.</li>
<li>Leading, motivating, and supporting the service team to deliver excellent guest service.</li>
<li>Ensuring service standards, cleanliness, and presentation are maintained at all times.</li>
<li>Assisting in staff scheduling, duty rosters, and manpower planning.</li>
<li>Handling guest feedback, concerns, and service recovery professionally.</li>
<li>Coordinating closely with Kitchen, Bar, and Stewarding teams for smooth service flow.</li>
<li>Monitoring stock levels, equipment usage, and minimizing wastage.</li>
<li>Ensuring compliance with health, safety, and hygiene standards.</li>
<li>Supporting staff training, coaching, and on-the-job development.</li>
<li>Assisting management in achieving revenue and guest satisfaction targets.</li>
</ul>
What we need from you:
<ul>
<li>Proven experience as a Food &amp; Beverage Supervisor or Senior Waiter, preferably in a hotel or high-volume restaurant.</li>
<li>Strong knowledge of food &amp; beverage service standards and operations.</li>
<li>Leadership skills with the ability to manage and motivate teams.</li>
<li>Excellent guest service and communication skills.</li>
<li>Good command of English; Arabic language will be an advantage.</li>
<li>Ability to work in a fast-paced, operational environment.</li>
<li>Flexibility to work shifts, weekends, and public holidays.</li>
<li>Relevant hospitality qualifications will be an advantage.</li>
</ul>
At IHG&reg;, we believe great service is driven by strong leadership and teamwork. Join our Food &amp; Beverage team and grow your career in an environment where professionalism, passion, and True Hospitality define every guest experience.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Food & Beverage Supervisor

<div>Banquet Supervisor

Are you an organized and service-focused professional with experience in event operations? We are looking for a Banquet Supervisor who will support the smooth execution of banquets, meetings, and special events by coordinating teams, maintaining service standards, and ensuring guest satisfaction at every function.

A little taste of your day-to-day: 
Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Supervising banquet service operations during conferences, weddings, and special events.</li>
<li>Assisting in the setup of banquet halls, meeting rooms, and function areas as per approved BEOs.</li>
<li>Briefing banquet associates on service flow, timing, and guest expectations.</li>
<li>Ensuring high standards of food and beverage service throughout events.</li>
<li>Monitoring cleanliness, setup standards, and overall presentation of function areas.</li>
<li>Supporting the Banquet Captain in coordinating with Culinary, Stewarding, Sales, and Events teams.</li>
<li>Handling guest requests and concerns professionally during events.</li>
<li>Assisting with staff duty allocation and on-the-job training.</li>
<li>Ensuring compliance with health, safety, and hygiene standards at all times.</li>
<li>Supporting post-event breakdown and reset of banquet venues.</li>
</ul>
What we need from you:
<ul>
<li>Proven experience as a Banquet Supervisor or Senior Banquet Waiter, preferably in a hotel or large banquet operation.</li>
<li>Good knowledge of banquet service procedures, setups, and event operations.</li>
<li>Strong organizational and multitasking skills.</li>
<li>Excellent guest service and communication skills.</li>
<li>Good command of English; Arabic language will be an advantage.</li>
<li>Ability to work flexible hours, including evenings, weekends, and public holidays.</li>
<li>Well-groomed appearance with a professional and service-oriented attitude.</li>
</ul>
At IHG&reg;, we believe successful events are built on teamwork and attention to detail. Join our Banquet team and grow your career in an environment where True Hospitality is delivered at every event.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Banquet Supervisor

<div>Concierge Supervisor

Are you a knowledgeable, service-driven professional with a passion for creating memorable guest experiences? We are looking for a Concierge Supervisor who will support concierge operations, lead the team, and ensure personalized, efficient, and professional service for all guests.

A little taste of your day-to-day: 
Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Supervising daily concierge operations and ensuring high service standards are maintained.</li>
<li>Assisting guests with transportation arrangements, restaurant reservations, tours, and local recommendations.</li>
<li>Supporting and guiding the concierge team to deliver personalized guest experiences.</li>
<li>Handling VIP guests, special requests, and service recovery with professionalism and discretion.</li>
<li>Coordinating closely with Front Office, Bell Desk, Club Floor, and other departments.</li>
<li>Maintaining strong knowledge of local attractions, events, dining, and city highlights.</li>
<li>Ensuring accurate logging of guest requests and follow-ups.</li>
<li>Assisting with duty rosters, training, and performance support for the concierge team.</li>
<li>Maintaining a professional concierge desk appearance and service etiquette at all times.</li>
</ul>
What we need from you:
<ul>
<li>Proven experience as a Concierge or Senior Concierge, preferably in a 4- or 5-star hotel environment.</li>
<li>Strong leadership and guest-handling skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Fluent in English; Arabic and additional languages will be an advantage.</li>
<li>Strong local knowledge and ability to provide tailored guest recommendations.</li>
<li>Well-groomed appearance with a polished, professional demeanor.</li>
<li>Ability to multitask and remain calm under pressure.</li>
<li>Flexibility to work shifts, weekends, and public holidays.</li>
</ul>
At IHG&reg;, we believe exceptional service is built on local expertise and genuine care. Join our Front Office team and help deliver True Hospitality through thoughtful, personalized guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Concierge Supervisor

<div>Housekeeping Supervisor

Are you a detail-oriented leader with a passion for cleanliness and team coordination? We are looking for a Housekeeping Supervisor who will oversee daily housekeeping operations, ensuring guest rooms and public areas meet the highest standards of cleanliness, comfort, and presentation.

A little taste of your day-to-day: 
Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Supervising and coordinating daily activities of Housekeeping Attendants and Public Area teams.</li>
<li>Inspecting guest rooms, corridors, and public areas to ensure cleanliness and quality standards.</li>
<li>Assigning daily work schedules, room allocations, and task lists.</li>
<li>Reporting maintenance issues, lost &amp; found items, and guest requests promptly.</li>
<li>Ensuring proper use of cleaning chemicals, equipment, and supplies.</li>
<li>Training, coaching, and supporting housekeeping team members.</li>
<li>Ensuring compliance with hygiene, safety, and hotel SOP standards.</li>
<li>Assisting with inventory control of linen, amenities, and cleaning supplies.</li>
<li>Supporting room readiness during peak occupancy periods.</li>
<li>Maintaining accurate records, reports, and inspection checklists.</li>
</ul>
What we need from you:
<ul>
<li>Proven experience as a Housekeeping Supervisor or Senior Housekeeping Attendant, preferably in a hotel environment.</li>
<li>Strong knowledge of housekeeping standards, cleaning procedures, and hygiene practices.</li>
<li>Leadership skills with the ability to manage and motivate teams.</li>
<li>Good inspection skills and attention to detail.</li>
<li>Good communication skills in English; Arabic language will be an advantage.</li>
<li>Ability to work in a fast-paced, operational environment.</li>
<li>Physically fit and flexible to work shifts, weekends, and public holidays.</li>
<li>Hospitality or housekeeping-related training will be an advantage.</li>
</ul>
At IHG&reg;, we believe exceptional stays begin with immaculate spaces and dedicated teams. Join our Housekeeping leadership team and help deliver True Hospitality through excellence in cleanliness and care.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Housekeeping Supervisor

Explore 131+ Guest relations supervisor female in Kuwait this February. Find roles across top companies and apply now to boost your career.