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IHG Hotels & Resorts

<div><div><div><div><div><div><div><div>Front Office Manager
Are you a dynamic hospitality leader with a passion for guest experience and operational excellence? We are looking for a Front Office Manager who will lead front office operations, inspire teams, and ensure seamless guest journeys from arrival to departure.
A little taste of your day-to-day: 
Every day is different, but you&rsquo;ll mostly be:
<ul><li>Managing daily Front Office operations including Reception, Bell Desk, Concierge, and Guest Services.</li>
<li>Leading, coaching, and developing the Front Office team to deliver exceptional guest service.</li>
<li>Ensuring smooth check-in and check-out processes while maintaining brand and service standards.</li>
<li>Handling VIP arrivals, special guests, complaints, and service recovery professionally.</li>
<li>Monitoring guest feedback, satisfaction scores, and implementing continuous improvements.</li>
<li>Preparing duty rosters, managing attendance, and supporting manpower planning.</li>
<li>Coordinating closely with Housekeeping, Engineering, F&amp;B, Security, and Revenue teams.</li>
<li>Ensuring compliance with hotel SOPs, brand standards, and safety regulations.</li>
<li>Preparing operational reports, forecasts, and performance reviews for management.</li>
<li>Acting as a senior leader on shift when required, supporting overall hotel operations.</li>
</ul>What we need from you:
<ul><li>Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a 4- or 5-star hotel.</li>
<li>Strong leadership, decision-making, and people-management skills.</li>
<li>Excellent guest engagement and problem-solving abilities.</li>
<li>Strong knowledge of Front Office systems (Opera PMS or similar).</li>
<li>Fluent in English; Arabic language will be an advantage.</li>
<li>High standards of grooming, professionalism, and communication.</li>
<li>Ability to work in a fast-paced, guest-focused environment.</li>
<li>Flexibility to work shifts, weekends, and public holidays.</li>
<li>Hospitality or hotel management qualifications will be an advantage.</li>
</ul>At IHG&reg;, we believe the Front Office sets the tone for the entire guest experience. Join our leadership team and play a key role in delivering True Hospitality by creating welcoming, seamless, and memorable stays for every guest.
</div></div></div></div></div></div></div><div></div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Manager

<div>
 Are you a dynamic hospitality leader with a passion for guest experience and operational excellence? We are looking for a
 
 Front Office Manager
 
 who will lead front office operations, inspire teams, and ensure seamless guest journeys from arrival to departure.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Managing daily Front Office operations including Reception, Bell Desk, Concierge, and Guest Services.
 </li>
 <li>
 Leading, coaching, and developing the Front Office team to deliver exceptional guest service.
 </li>
 <li>
 Ensuring smooth check-in and check-out processes while maintaining brand and service standards.
 </li>
 <li>
 Handling VIP arrivals, special guests, complaints, and service recovery professionally.
 </li>
 <li>
 Monitoring guest feedback, satisfaction scores, and implementing continuous improvements.
 </li>
 <li>
 Preparing duty rosters, managing attendance, and supporting manpower planning.
 </li>
 <li>
 Coordinating closely with Housekeeping, Engineering, F&amp;B, Security, and Revenue teams.
 </li>
 <li>
 Ensuring compliance with hotel SOPs, brand standards, and safety regulations.
 </li>
 <li>
 Preparing operational reports, forecasts, and performance reviews for management.
 </li>
 <li>
 Acting as a senior leader on shift when required, supporting overall hotel operations.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a 4- or 5-star hotel.
 </li>
 <li>
 Strong leadership, decision-making, and people-management skills.
 </li>
 <li>
 Excellent guest engagement and problem-solving abilities.
 </li>
 <li>
 Strong knowledge of Front Office systems (Opera PMS or similar).
 </li>
 <li>
 Fluent in English; Arabic language will be an advantage.
 </li>
 <li>
 High standards of grooming, professionalism, and communication.
 </li>
 <li>
 Ability to work in a fast-paced, guest-focused environment.
 </li>
 <li>
 Flexibility to work shifts, weekends, and public holidays.
 </li>
 <li>
 Hospitality or hotel management qualifications will be an advantage.
 
 
 </li>
 </ul>
 At IHG&reg;, we believe the Front Office sets the tone for the entire guest experience. Join our leadership team and play a key role in delivering
 
 True Hospitality
 
 by creating welcoming, seamless, and memorable stays for every guest.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

<div>Club Floor Manager

Are you a refined hospitality professional with a passion for luxury service and personalized guest experiences? We are looking for a Club Floor Manager who will lead Club Floor and Club Lounge operations, ensuring the highest standards of service, exclusivity, and guest satisfaction.

A little taste of your day-to-day: 
Every day is different, but you&rsquo;ll mostly be:
<ul>
<li>Managing end-to-end operations of the Club Floor and Club Lounge.</li>
<li>Delivering a personalized, luxury experience to Club Floor guests at every touchpoint.</li>
<li>Leading, coaching, and developing the Club Floor team to consistently exceed guest expectations.</li>
<li>Ensuring seamless check-in, check-out, and concierge-style services for Club guests.</li>
<li>Overseeing Club Lounge services including breakfast, afternoon refreshments, and evening cocktails.</li>
<li>Handling VIP arrivals, special requests, guest preferences, and service recovery with discretion and professionalism.</li>
<li>Coordinating closely with Front Office, Housekeeping, F&amp;B, Concierge, and Sales teams.</li>
<li>Monitoring service quality, cleanliness, presentation, and brand standards at all times.</li>
<li>Managing staffing, duty rosters, attendance, and performance of the Club team.</li>
<li>Preparing reports, tracking guest feedback, and driving continuous service improvement.</li>
</ul>
What we need from you:
<ul>
<li>Proven experience as a Club Floor Manager, Guest Relations Manager, or Front Office Manager, preferably in a luxury or 5-star hotel.</li>
<li>Strong leadership and people-management skills.</li>
<li>Excellent guest engagement and problem-solving abilities.</li>
<li>Fluent in English; Arabic and/or additional European languages will be an advantage.</li>
<li>High standards of grooming, professionalism, and attention to detail.</li>
<li>Ability to work independently in a fast-paced, luxury hospitality environment.</li>
<li>Flexibility to work shifts, weekends, and public holidays.</li>
<li>Relevant hospitality qualifications will be an advantage.</li>
</ul>
At IHG&reg;, we believe luxury is defined by meaningful moments and exceptional people. Join our Front Office leadership team and create elevated experiences where True Hospitality is felt in every detail.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Club Floor Manager

<div>
 Are you passionate about creating exceptional guest journeys and leading service excellence? We are looking for a
 
 Guest Relations Manager
 
 who will champion personalized service, manage guest feedback, and lead the Guest Relations team to consistently exceed guest expectations.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Leading and managing Guest Relations operations to ensure outstanding guest experiences.
 </li>
 <li>
 Personally welcoming VIPs, repeat guests, and special attention guests.
 </li>
 <li>
 Handling guest feedback, complaints, and service recovery with professionalism and empathy.
 </li>
 <li>
 Monitoring guest satisfaction scores, reviews, and feedback platforms, and driving improvement actions.
 </li>
 <li>
 Coordinating closely with Front Office, Club Floor, Housekeeping, F&amp;B, and other departments.
 </li>
 <li>
 Managing guest preferences, profiles, and loyalty recognition in the system.
 </li>
 <li>
 Coaching, mentoring, and developing the Guest Relations team.
 </li>
 <li>
 Preparing reports on guest feedback, trends, and service quality for management review.
 </li>
 <li>
 Ensuring compliance with brand standards, SOPs, and service excellence guidelines.
 </li>
 <li>
 Acting as a brand ambassador, representing the hotel with confidence and warmth.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Manager, Assistant Guest Relations Manager, or similar role, preferably in a 4- or 5-star hotel.
 </li>
 <li>
 Strong leadership, interpersonal, and problem-solving skills.
 </li>
 <li>
 Exceptional guest-handling and service recovery abilities.
 </li>
 <li>
 Excellent communication skills with fluency in English; Arabic and additional languages will be an advantage.
 </li>
 <li>
 High standards of grooming, professionalism, and attention to detail.
 </li>
 <li>
 Strong knowledge of guest satisfaction platforms and hotel PMS systems.
 </li>
 <li>
 Ability to work in a fast-paced, guest-focused environment.
 </li>
 <li>
 Flexibility to work shifts, weekends, and public holidays.
 </li>
 <li>
 Hospitality or hotel management qualifications will be an advantage.
 
 
 </li>
 </ul>
 At IHG&reg;, we believe memorable stays are built on meaningful connections. Join our Front Office leadership team and help deliver
 
 True Hospitality
 
 by turning every guest interaction into a positive, lasting impression.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Relations Manager

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
PRIMARY OBJECTIVE OF POSITION 
To welcome arriving guests, register details for check-in, collects all charges in a professional manner upon check-out. Increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service by anticipating guest needs and exceeding expectation, in line with the hotel&rsquo;s guidelines, and Radisson Blu corporate guidelines and service concepts. Maintains a clean and efficient working space at all times. Performs other clerical tasks delegated by the Service Managers. 
TASKS, DUTIES AND RESPONSIBILITIES 
PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS 
<ul><li>
Receives guests in a friendly and efficient manner. Up sells rooms to optimise revenue and achieve a high average room rate.</li><li>
Checks the daily arrival list / Departure list.</li><li>
Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest&rsquo;s name, address and method of payment.</li><li>
Allocates rooms and issues appropriate keys.</li><li>
Welcomes customers to the hotel.</li><li>
Meets and responds to customer requests for information about the hotel and its surroundings.</li><li>
Arranges for special services requested by the customer.</li><li>
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.</li><li>
Arranges fulfilment of customer services by working with O.T.S / Tel operators, Bell Staff, Transport, Maintenance, Housekeeping, Reservations and Room Service.</li><li>
Follow up and ensure back ups for complimentary &amp; upgrade rooms are in place.</li><li>
Handles incoming guest room reservations after office hours.</li><li>
Is aware, at all times, of current room status and room availability.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of, and knows how to handle, all current and future hotel promotions.</li><li>
Utilises yield management to maximise room revenue.</li></ul> 
<ul><li>
Increases hotel revenue by promoting food and beverage alternatives within the hotel.</li><li>
Knows the names of key people within Radisson Blu and Owners.</li><li>
Minimises loss of revenue by adhering to all established credit procedures.</li><li>
Insures all guests establish credit upon check-in.</li><li>
Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.</li><li>
Improves timeliness of cash flow by adhering to established credit and inventory control procedures.</li><li>
Receives proper approval codes for credit card paying customers.</li><li>
Identifies and records special billing instructions and notifies accounting and Assistant Front Office Manager.</li><li>
Communicates effectively with guests, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and assisting colleagues as needed.</li><li>
Handles difficult situations in a professional manner.</li><li>
Keeps effective guest key control.</li><li>
Ensures that guest mail and messages are delivered promptly.</li><li>
Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel&rsquo;s guests.</li><li>
Issues safety deposit boxes to guests upon request and controls the same.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and notifies Assistant Front Office Manager immediately for appropriate follow-up.</li><li>
Adheres to walk-in minimum deposit procedures as per mandatory accounting policies.</li><li>
Records wake-up calls given at the counter and endorses them to the Telephone Operators and verifies wake-up call sheet before shift end.</li><li>
Sleep-out no luggage to be communicated to the Manager on shift immediately.</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system and reservation procedure.</li><li>
Is able to operate switchboard, telefax, photocopy machine, room keys equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that own cash is secure at all times.</li><li>
Ensures all discrepancies in own cash are declared to the Service Manager.</li><li>
Ensures that guest details and room numbers are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Reports any suspicious behaviour of guests and staff to the Service Manager.</li><li>
Notifies the Service Manager and Executive Housekeeper regarding lost and found objects.</li><li>
Anticipates possible and probable hazards and conditions and notifies the Service Manager.</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.</li><li>
Adheres to paid-out limitations and consults the Manager on shift for any amounts over limit.</li></ul> 
MISCELLANEOUS<ul><li>
Displays a Yes I Can! attitude at all times.</li></ul><ul><li>
Setting up Reception Counter with Reg. Cards, keys, Folios, credit card slips and envelopes prior to commencing work.</li><li>
Handles foreign currencies, checks signature on Travellers cheques along with passport copy.</li><li>
Reads through Front Office Bulletin board on recent news and developments.</li><li>
Attach alerts on system or communication to registration card for any flaws, to rectify error before guest departure.</li><li>
Messages for parcels and mail should be recorded correctly in the &ldquo;Items left by guest for collection&rdquo; book.</li><li>
Printed material books to be used in serial order (e.g. rebates, receipts books, etc.).</li><li>
Transport request to be recorded and forwarded to the Concierge in his absence.</li><li>
Assists the Service Manager when requested.</li><li>
Attend meeting and training required by the Service Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li><li>
Maintain own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager.</li><li>
Knows:</li></ul><ul><li>
Hotel fire, bomb and emergency procedures.</li><li>
Hotel facilities and nearby places of interest and services (i.e. hospitals, petrol stations, tourist sights)</li><li>
Hotel and corporate marketing and promotional programs.</li><li>
Corporate clients and clients generating high business volume.</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Guest Service Agent

Boutiqaat

About the RoleWe are looking for a polished and professional Receptionist to be the first point of contact for our organization. The ideal candidate will create a welcoming environment, manage front-desk operations efficiently, and ensure a positive first impression for visitors and callers.This role is best suited for Arab candidates who are fluent in English and confident in handling daily administrative and communication tasks.Key Responsibilities<ul><li>Welcome visitors, guests, and partners with professionalism and a positive attitude.</li><li>Handle incoming calls, emails, and inquiries, directing them to the appropriate departments.</li><li>Maintain a clean, organized, and presentable reception area at all times.</li><li>Support administrative tasks and assist with office coordination as needed.</li><li>Act as the main point of contact for front-desk and reception-related matters.</li></ul>Requirements &amp; Qualifications<ul><li>Fluency in English &amp; Arabic is mandatory</li><li>Previous experience as a receptionist, front-desk executive, or in customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance, punctuality, and strong organizational skills.</li><li>Ability to multitask and handle responsibilities with confidence and efficiency.</li><li>Basic knowledge of office tools, phone systems, and email communication.</li></ul>Why Join Us<ul><li>A professional and supportive work environment.</li><li>Opportunity to represent the organization and be a key part of daily operations.</li><li>Career growth and skill development opportunities.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience you have?</li><li>What's your Salary expectation in KWD/Month (Mandatory)</li><li>What's your Notice Period?</li><li>Do you speak English and Arabic Fluently?</li><li>Do you have a bachelor's Degree?</li></ul>

Receptionist

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Cultivate positive working relationships with the Front Office team.
 </li>
 <li>
 Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
 </li>
 <li>
 Stay updated on hotel and local services, providing information and addressing guest inquiries.
 </li>
 <li>
 Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
 </li>
 <li>
 Maintain awareness of guest profiles to personalize service.
 </li>
 <li>
 Ensure guests receive the expected accommodation and amenities.
 </li>
 <li>
 Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Supervisor

Explore 221+ Front office manager in Kuwait this February. Find roles across top companies and apply now to boost your career.

221 front office manager jobs IN Kuwait

Front Office Manager

Front Office Manager

Club Floor Manager

Guest Relations Manager

Guest Service Agent

Receptionist

Front Desk Supervisor