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assistant soft services manager

guest service agent

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

<p><b>Key Responsibilities:</b></p><ul><li>Greet guests warmly and assist with check-in and check-out procedures</li><li>Respond to guest inquiries and resolve issues promptly and professionally</li><li>Provide accurate information about facilities, services, and local attractions</li><li>Coordinate with housekeeping and other departments to fulfill guest requests</li><li>Handle bookings, and reservations efficiently</li><li>Maintain a clean, organized, and welcoming front desk area</li><li>Uphold company policies, standards, and procedures at all times</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in a customer service or front office role preferred</li><li>Strong communication and interpersonal skills</li><li>Proficiency in English; Arabic language skills are an added advantage</li><li>Friendly, approachable, and professional demeanor</li><li>Ability to handle guest concerns calmly and efficiently</li><li>Willingness to work flexible hours, including weekends and holidays</li></ul><p><b>Working Conditions:</b></p><ul><li><b>Duty Hours:</b> 9 hours per day (including meal break) as per UAE labor law</li><li><b>Accommodation:</b> Provided (Shared or Single, based on designation)</li><li><b>Transport:</b> Not required &ndash; workplace is within walking distance from accommodation</li><li><b>Nationality:</b> Open to all nationalities</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,500.00 - AED1,800.00 per month</p><p>Experience:</p><ul><li>UAE: 1 year (Preferred)</li></ul>

Guest Service Agent

Al Maya Island & Resort

<p><b>Job Descriptions:</b></p><p><b>Qualifications </b></p><p>&middot; Must have at least 1-year experience in the hospitality industry.</p><p>&middot; Has the ability to communicate effectively in English and Arabic.</p><p>&middot; Has strong will to work very flexible hours and has the ability to work under pressure.</p><p>&middot; Has worked in an island resort.</p><p>&middot; Basic computer skills, knowledge of OPERA is a must.</p><p><b>Key Job Responsibilities:</b></p><ul><li>To be an ambassador of Front Office inside and outside of the work place</li><li>To provide personalized experience to all our guests, fully aware and following the resort standards and procedures.</li><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions</li><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>Personally ensuring uncompromising levels of cleanliness and maintenance of the work place.</li><li>To properly use the supplies, equipment and to request/raise for requisitions as per business need.</li><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li><li>To call the FOH supervisor for advice in serious cases or if an approval is required</li><li>To ensure a proper use of the telephone etiquette as per Al Maya Resort standards</li><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations</li><li>To interact with all our guests approaching the Reception for check in / check out, inquiries, key handling respecting resort standards and procedures.</li><li>To be aware of and to report all guest comments or complaints</li><li>To be aware of all VIPs visiting or staying in the resort</li><li>To maintain an accurate Guest History</li><li>To check the arrival lists and to block the villas according to guest requests and needs, as advised by Supervisor/Resort Manager</li><li>To ensure that all assigned and blocked villas requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time</li><li>Ensure cold/hot towels and welcome drinks are prepared, served on guest arrival at the resort.</li><li>To follow all local government requirements concerning resort guests and files</li><li>To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures</li><li>To ensure a proper handover between the shifts (Arrivals/Departures/Early Arrival/VIP, Early Departure, No Shows, Credit Limit)</li><li>To ensure printers, computers and extensions in office (telephone must be on the lowest ringer volume but not on mute) are working properly, if there are equipment problems, IT must be informed at once.</li><li>To familiarize with all the functions and events for the day in the resort- see Daily Figures</li><li>To familiarize/update for any promotions, advisory emails and facts sheet attached to handover clipboard</li><li>To check all desks stationary and make sure you have sufficient stock for the shift, make sure your desk looks clean and tidy at all times.</li><li>To ensure cash float is complete and has enough change</li><li>To check and action all traces and update the next shift.</li><li>To be updated with the latest administrative, organizational, operational or other changes and news</li><li>To monitor reception email from time to time and make sure to follow up on any pending during your shift.</li><li>To follow-up on credit risk report and update the Manager on duty/ highlight any high risk situation immediately</li><li>To double check the TA city ledger closed for due out, if not, communicate with Reservations and action it.</li><li>To authorize CCs for next day arrivals. Email Reservations for all CCs that cannot be authorized.</li><li>To make sure to file all the checks from different outlets.</li><li>To print departure report and follow up on departures without timing.</li><li>To update all your registration card with 100% profile quality and make sure to have departure time for all your arrivals, delete unnecessary alerts.</li><li>To ensure that all villas you checked in/out are updated in the DCT e-services website. cross-check this by using your user log printed from Opera.</li><li>To ensure all departure for the day are done or minimal handed over (status) to the next shift</li><li>To ensure that cashier closure (Cashier by journal / arrival &amp; departure reg. card, cash envelope) to be handed over to Supervisor for counter check and signature.</li><li>To prepare and check journal for closure</li><li>To close and count your cash float</li><li>To ensure that pending tasks and guest requests are properly endorsed to remaining colleagues in order to make appropriate follow up</li><li>To check the departure lists and to ensure check out times are respected</li><li>To monitor villa status and discrepancies</li><li>To drive positive guest reviews for TripAdvisor, Booking.com and other social media channels</li><li>To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups</li><li>To strictly respect the villa keys and section keys handover procedures</li><li>To respect schedules, terms and deadlines as agreed with the Management</li><li>To daily read the logbook, to update it and to sign it</li><li>To be aware of all resort facilities operating timing and to promote the internal activities and events</li><li>To be updated with the latest administrative, organizational, operational or other changes and news</li><li>To liaise closely with the Sales and Reservations on rate management</li><li>To attend a daily briefing with the front office team to recapitulate tasks and activity</li><li>To maintain an atmosphere of high morale and a happy working relationship among the team</li><li>To report suspicious characters or suspect packages</li><li>To ensure security of payments with guest deposits</li><li>To be alert on fraud</li><li>To carry out any other duties as required</li><li>To ensure the proper use of PPE while working and to adhere to the resort&rsquo;s policy of safety and hygiene protocol</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,900.00 - AED2,200.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>Reception: 1 year (Required)</li><li>Opera: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic &amp; English (Required)</li></ul><p>Application Deadline: 30/06/2025</p>

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES</p>
<ul><li>Opens and closes the doors for guests of the hotel.</li><li>Greets arriving and departing guests using the Dusit Standard of greeting.</li><li>Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest.</li><li>Unloads the luggage of guests until the Bellman brings them inside.</li><li>Ensures that the main entrance is manned at all times.</li><li>Assists guest in giving directions and information needed.</li><li>Maintain smooth flow of traffic at the front landing area.</li><li>Must have knowledge of the hotel facilities, activities and services.</li><li>Assist security by reporting undesirables or suspicious looking people within the hotel property.</li><li>Ensures the cleanliness of the Main Entrance and the Lobby area.</li><li>Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working.</li><li>Assist guests in boarding elevators ensuring their safety.</li><li>Assist handicapped visitors and guest from the car into and out of the hotel.</li><li>Assists guests/patrons in hailing of taxis.</li><li>Assist guest in paging their drivers at the parking area.</li></ul>
<p>
ADMINISTRATIVE RESPONSIBILITIES</p>
<ul><li>Prepares reports on all accidents or unusual incidents in his area of responsibility.</li></ul>
<p>
COMMERCIAL RESPONSIBILITIES</p>
<ul><li>Communicates effectively with guests</li><li>To be a good sales person to promote hotel&rsquo;s image and business</li></ul>
<p>
HUMAN RESOURCES RESPONSIBILITIES</p>
<ul><li>Assists handicapped visitors and guests from bus/car into and out of the hotel.</li></ul>
<p>
RELATIONSHIP</p>
<ul><li>To be able to communicate with guests effectively and efficiently.</li></ul>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENTS
</p><ul><li>At least High Vocational diploma in any discipline.</li><li>Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.</li><li>Ability to communicate basic English.</li><li>Possess professional disposition with good communication and interpersonal skills.</li><li>Physically strong. Ability to stand for a long period of time and lift luggage during the duty.</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>October 7, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Associate Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

Doorman

Saadiyat Rotana Resort & Villas

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  </li>
  <li>
   Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  </li>
  <li>
   Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
  </li>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  </li>
  <li>
   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  </li>
  <li>
   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  </li>
  <li>
   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognizing Differences
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Teamwork
</div>


Front Desk Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25168410<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p>To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed.</p><p><br>
</p><p><b>CID Data Agent</b> attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The <b>CID Data Agent </b>has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.</p>
ESSENTIAL FUNCTIONS:
<ul><li>To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties</li>
<li>To monitor and correct any discrepancy shown by the PMS and CID system reconciliation</li>
<li>To handle all CID related messages and information, acting as a link between the hotel and the local authorities</li>
<li>To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOM</li>
<li>To maintain a structured filing system, as per CID and audit procedures requirements</li>
<li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Make sure all guest profiles are turned to &ldquo;Complete&rdquo; from incomplete lists</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul><br>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At Least 1 year of experience within the hospitality industry</p><br>
<p></p>
<p></p><p>#LI-MA1</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - CID Agent

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
<p></p><p><b>About the role
</b></p><p>The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
</p><p></p><p><b>What you will do
</b></p><p><b>Main duties/Qualifications:
</b></p><p>1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
</p><p>2. Checks guest out of the hotel, preparing and explaining the bill.
</p><p>3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</p><p>4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
</p><p>5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</p><p>6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
</p><p>7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</p><p>8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
</p><p>9. Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</p><p>10. Works harmoniously and professionally with co-workers and supervisors.
</p><p>11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
</p><p>12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.
</p><p>13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</p><p>14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
</p><p></p><p><b>Night Shift:
</b></p><p>1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</p><p>2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</p><p>3. Handles a multitude of keys.
</p><p>4. Be familiar with room and rate availability for current and future dates.
</p><p>5. Accepts reservations, changes and cancellations in the absence of reservations staff.
</p><p>6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</p><p>7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</p><p>8. Handles guest problems or complaints.
</p><p>9. Utilizes the computer system in running daily reports and in blocking special requests.
</p><p>10. Keeps all support departments informed of necessary information or requests.
</p><p>11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.
</p><p>12. Completes key packets and vouchers, and to modify registration cards.
</p><p>13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
</p><p>14. Maintains a balanced bank assigned to you from the hotel.
</p><p>15. Reconciles all transactions at the close of the shift and to cash out.
</p><p>16. Recites hours of operation of all hotel facilities and special service codes.
</p><p>17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.
</p><p>18. Handles hotel emergency procedures and situations with maturity and professionalism.
</p><p>19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.
</p><p></p><div><b>What you bring
</b><br>
<ul><li>A minimum of at least 1-2 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of food and/or wine
</li></ul><ul><li>Proficient in English (speaking, reading, writing); Arabic language is a plus
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><p></p><div><b>What we offer
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div><p></p>

Front Desk Receptionist

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assign room according to guest request and preferences
  </li>
  <li>
   Pre-register designated guests.
  </li>
  <li>
   Organize and coordinate check-in / pre-registration procedure for arriving groups.
  </li>
  <li>
   Review/ track/ accommodate requests for room / check-out changes when possible.
  </li>
  <li>
   Coordinate room moves and communicate it to amenity coordinator and CID team.
  </li>
  <li>
   Communicate status to appropriate team members.
  </li>
  <li>
   Confirm reservations and cancellations.
  </li>
  <li>
   Review out-of-order and out-of-service rooms daily.
  </li>
  <li>
   Generate Engineering reports to follow up on Out of Service rooms.
  </li>
  <li>
   Coordinate with Engineering team in assigning plan preventive maintenance rooms.
  </li>
  <li>
   Follow up queue rooms, and ensure procedure of placing rooms on queue are adhered by the team.
  </li>
  <li>
   Allocate showrooms for day use.
  </li>
  <li>
   File guest paperwork or documentation.
  </li>
  <li>
   Set up / process all guest check-ins/check-outs.
  </li>
  <li>
   Perform duplicate reservation checks, block rooms.
  </li>
  <li>
   Run daily reports.
  </li>
  <li>
   Receive, record and relay messages accurately, completely and legibly.
  </li>
  <li>
   Follow all company policies and procedures.
  </li>
  <li>
   Maintain confidentiality of proprietary information, protect company assets.
  </li>
  <li>
   Anticipate and address guests&rsquo; service needs.
  </li>
  <li>
   Answer telephones using appropriate etiquette.
  </li>
  <li>
   Coordinate tasks and works with other departments.
  </li>
  <li>
   Perform other reasonable job duties as requested.
  </li>
  <li>
   Proper action plan when hotel is overbooked.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Luxury hotel experience is must.
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Relocate to remote area
</div>


Rooms Controller - Front Office

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