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guest service center agent

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 </li>
 <li>
 Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Conflict resolution experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Muscat Al Husn
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent / Associate

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible. 
Qualifications<ul><li> 
High School Diploma</li><li>Previous experience in Front Office</li><li>Familiar with local information such as transportation, attractions and airport information</li><li>Good communication skills</li><li>Good level of English both verbal and written</li></ul></div>

Bell Captain

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 
 
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 
 
 
 Key Duties And Responsibilities
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Clearly understands the concept of guest services center being the one point of contact for guests.
 </li>
 <li>
 Ensures adherence to:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Proper and prompt handling of calls
 </li>
 <li>
 Message handling
 </li>
 <li>
 Compliance with request as per SOP
 </li>
 <li>
 Usage of standard phraseology
 </li>
 <li>
 Taking Invilla dining orders
 </li>
 <li>
 Handling seaplane and domestic bookings
 </li>
 <li>
 Ensures adherence to duty roster and is punctual.
 </li>
 <li>
 Ensures that work areas, PABX are properly maintained and cleaned.
 </li>
 <li>
 Is updated of VIP/RSVP etc. and repeat guest list.
 </li>
 <li>
 Performs duties of guest services when necessary.
 </li>
 <li>
 Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
 </li>
 <li>
 Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
 </li>
 <li>
 Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
 </li>
 <li>
 Ensures immediate transmission of invoices to the cashiers / front desk.
 </li>
 <li>
 Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
 </li>
 <li>
 Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
 </li>
 <li>
 Ensures that all guest requests are channelled correctly and followed upon effectively.
 </li>
 <li>
 Conducts courtesy calls for all in-house guests.
 </li>
 <li>
 Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
 </li>
 <li>
 Completes all other shift duties as outlined on shift checklist.
 </li>
 <li>
 Assists in all the other areas of Front office as and when necessary.
 </li>
 <li>
 Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
 </li>
 <li>
 Handle Food and Beverage order efficiently and ensure to upsell.
 </li>
 <li>
 Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
 </li>
 <li>
 Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
 </li>
 <li>
 Develops and maintains a close and harmonious working relationship with all hotel departments.
 </li>
 <li>
 Participates in training programs for the Front Office Department as scheduled.
 </li>
 <li>
 Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
 </li>
 <li>
 Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
 </li>
 <li>
 Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
 </li>
 <li>
 Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field.
 </li>
 <li>
 Previous experience as an Guest Service Centre Supervisor in Front Office.
 </li>
 <li>
 Excellent oral communication skills.
 </li>
 <li>
 Experience with Front Office systems.
 </li>
 <li>
 Fluent in English, both written and spoken.
 </li>
 </ul>
 </ul>
</div>

Villa Host

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We offer 6 months Internship programme where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display initiative proactively take additional responsibilities be the role model and be imparting knowledge to others create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Currently studying Hotel Management or related field
 
 
 &bull; Available for 6 months internship
 
 
 &bull; Passion for excellence in service and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Determination to succeed
 
 
 &bull; Language: English
 
 
 
</div>

Internship_Front Office

Mandarin Oriental

<div>
 
 Reservation Agent
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservation Agent
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Carries out the daily operation/task of Reservations.
 </li>
 <li>
 Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
 </li>
 <li>
 Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
 </li>
 <li>
 To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.
 </li>
 <li>
 To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
 </li>
 <li>
 To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).
 </li>
 <li>
 To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
 </li>
 <li>
 To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
 </li>
 <li>
 To ensure all VIP and special requests are handled efficiently and accurately.
 </li>
 <li>
 To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
 </li>
 <li>
 To ensure that filing is up to date.
 </li>
 <li>
 To follow-up No-Shows
 </li>
 <li>
 To check reservations cancellations and credit allowances from the previous day.
 </li>
 <li>
 To communicate daily with the Guest Relations and Front Office departments
 </li>
 <li>
 To send confirmations in accordance with LQE standards
 </li>
 <li>
 To maximize daily occupancy and average rates through effective up selling
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Agent - Omani National

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