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Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Basic Job Responsibilities:<ul><li>Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.</li><li>Manage and greet all guests, monitor and resolve all requests.</li><li>Perform check-in/OUT of guests using the Opera system.</li><li>Welcome and greet guests, and answer inquiries and incoming calls.</li></ul>
&bull; Prepare occupancy and guest reports &bull; Maintain group and individual arrival reports daily.<ul><li>Inform guests of hotel rates and services and create/cancel/confirm reservations.</li><li>Check and manage room allocation.</li><li>Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.</li><li>Coordinate and assist the concierge in all services to guests.</li><li>Maintain knowledge of all emergency procedures</li><li>Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.</li></ul> 
Qualifications 
Job Qualifications:<ul><li>Pleasant personality with a good appearance.</li><li>Service and guest oriented</li><li>Very good command of both written and spoken English</li><li>Another language will be an asset</li><li>Another language in addition will be an asset.</li><li>Opera experience is a plus</li><li>Physical Ability to stand for 8 hours daily</li><li>Ability to work on shift basis.</li></ul> 
Additional Information 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Guest Service Officer

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
As a Guest Relation Officer at Sofitel Bahrain, you will be the face of our hotel, ensuring that every guest feels warmly welcomed and valued from the moment they arrive. You will be responsible for delivering personalized service, handling guest inquiries and requests, and resolving any issues to guarantee a seamless and delightful stay.
Key Responsibilities<ul><li>
Greet and welcome guests with genuine hospitality and professionalism.</li><li>
Assist guests with check-in and check-out processes efficiently.</li><li>
Manage guest requests, complaints, and feedback promptly and courteously.</li><li>
Provide information about hotel services, facilities, and local attractions.</li><li>
Coordinate with various hotel departments to ensure guest satisfaction.</li><li>
Maintain guest records and follow up on guest concerns to enhance service quality.</li><li>
Build strong relationships with guests to encourage repeat visits and positive reviews.</li></ul> 
Qualifications<ul><li> 
Previous experience in a similar guest relations or customer service role within the hospitality industry is preferred.</li><li>
Excellent communication and interpersonal skills in English; Arabic language skills are a plus.</li><li>
Strong problem-solving skills and the ability to handle difficult situations calmly.</li><li>
Friendly, approachable, and professional demeanor.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Familiarity with hotel management software is an advantage.</li></ul> 
Additional Information 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Guest Relation Officer

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 About The Role
 
 
 
 Security Officer actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation.
 </li>
 <li>
 Assisting your Superiors at the department.
 </li>
 <li>
 Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises
 </li>
 <li>
 Assist handicapped guests
 </li>
 <li>
 Implement all policies, procedures and instructions regarding security and safety
 </li>
 <li>
 assist in implementing preventive safety and security programs
 </li>
 <li>
 investigate crimes committed against the hotel, guests, and employees
 </li>
 <li>
 Document all incidents occurring in the hotel.
 </li>
 <li>
 Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters
 </li>
 <li>
 Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays
 </li>
 <li>
 Assist in training related to the hotel's emergency procedures
 </li>
 <li>
 Control the key, lock system, alarm system, and fire protection system
 </li>
 <li>
 Make recommendations to the Director in security related matters
 </li>
 <li>
 Respond properly in any hotel emergency or safety situation
 </li>
 <li>
 Perform other tasks or projects as assigned by hotel management and staff
 </li>
 <li>
 Do Safety Inspections throughout the hotel
 </li>
 <li>
 Conduct V.I.P. escorts in a professional and courteous manner
 </li>
 <li>
 Monitor the Closed Circuit Television (CCTV).
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Have Control Room Experience and know how to deal with the fire panel.
 </li>
 <li>
 Have the ability to work under pressure.
 </li>
 <li>
 Flexible to work any shift based on operation needs.
 </li>
 <li>
 Fluent English (writing, speaking and reading).
 </li>
 <li>
 Experienced in CPR, first aid, firefighting.
 </li>
 <li>
 Good computer and typing skills and have the ability to initiated &amp; complete different reports in a timely manner.
 </li>
 </ul>
</div>

Security Officer

Hilton

<div>
 Position Purpose
 
 
 To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
 
 
 Duties &amp; Key Responsibilities
 
 
 <ul>
 <li>
 Come to work every day with a smile on your face 😊
 </li>
 <li>
 Execute duties as assigned by the Guest Operations Manager and GM
 </li>
 <li>
 Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities
 </li>
 <li>
 Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
 </li>
 <li>
 Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
 </li>
 <li>
 Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
 </li>
 <li>
 Be willing to roll up your sleeves and help in other departments during busy periods and as required
 </li>
 <li>
 Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
 </li>
 <li>
 Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
 </li>
 <li>
 Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
 </li>
 <li>
 Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement
 </li>
 <li>
 Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
 </li>
 <li>
 Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
 </li>
 <li>
 Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule
 </li>
 <li>
 In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months
 </li>
 <li>
 On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions
 </li>
 <li>
 Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
 </li>
 <li>
 Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
 </li>
 <li>
 Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Bahrain Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Supervisor

Culinary Collective

Key Responsibilities<ul><li>Lead, manage, and inspire the restaurant team to deliver consistent high-quality service.</li><li>Oversee daily operations, ensuring smooth service in both front and back of house.</li><li>Monitor and maintain food and beverage quality standards.</li><li>Ensure compliance with hygiene, safety, and health regulations.</li><li>Manage financial performance, including sales targets, cost control, labor, and waste management.</li><li>Create and implement strategies to increase revenue, guest satisfaction, and staff engagement.</li><li>Conduct regular team meetings and training sessions to maintain service excellence.</li><li>Handle guest complaints and feedback professionally and promptly.</li><li>Coordinate with the culinary team and other departments for smooth workflow.</li><li>Oversee scheduling, payroll, inventory, and purchasing as required.</li><li>Represent the restaurant brand with professionalism and integrity at all times.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3&ndash;5 years of management experience in a casual fine dining or premium restaurant.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of restaurant operations, service standards, and guest relations.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Hospitality Management Degree or equivalent preferred.</li><li>Proficient in POS and restaurant management systems.</li><li>Strong attention to detail and passion for hospitality.</li></ul>Assistant Restaurant Manager &ndash; Casual Fine Dining Position SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining brand standards. This role focuses on operational support, staff supervision, and ensuring smooth coordination between service and kitchen teams.Key Responsibilities<ul><li>Assist the Restaurant Manager in supervising and coordinating daily operations.</li><li>Ensure consistent delivery of high-quality service and guest satisfaction.</li><li>Support in staff training, motivation, and performance evaluation.</li><li>Handle guest inquiries, feedback, and complaints efficiently and professionally.</li><li>Monitor floor operations during service to ensure seamless guest flow.</li><li>Assist with inventory control, ordering, and cost management.</li><li>Support in scheduling, payroll, and administrative duties.</li><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Act as the Manager on Duty in the absence of the Restaurant Manager.</li><li>Help develop and implement service standards and operational improvements.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2&ndash;3 years of supervisory or assistant management experience in a restaurant or hospitality environment.</li><li>Strong interpersonal and communication skills.</li><li>Proven ability to lead, motivate, and develop a team.</li><li>Excellent understanding of restaurant operations and guest service.</li><li>Detail-oriented, organized, and hands-on approach.</li><li>Diploma or Degree in Hospitality Management or related field preferred.</li><li>Familiarity with POS systems and restaurant software.</li><li>A positive attitude with a passion for delivering outstanding hospitality.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 months

Manager & Assistant Managers

Propel Consult

Job Overview:The Maintenance Supervisor is responsible for the day-to-day supervision of the hotel&rsquo;s engineering and maintenance operations. This role ensures that all mechanical, electrical, plumbing, HVAC, and civil systems operate efficiently and safely. The Maintenance Supervisor leads the maintenance team, coordinates repair works, and supports preventive maintenance programs to ensure guest satisfaction and smooth hotel operations.Key Responsibilities:Operations &amp; Maintenance<ul><li>Supervise daily maintenance operations across all hotel facilities, including electrical, mechanical, plumbing, HVAC, fire safety, and building systems.</li><li>Ensure all preventive maintenance and repair tasks are completed on schedule and in line with brand standards.</li><li>Respond promptly to maintenance requests and emergency breakdowns to minimize disruption to guests and operations.</li><li>Conduct regular inspections to identify maintenance needs and ensure compliance with health, safety, and building regulations.</li></ul>Team Management &amp; Leadership<ul><li>Supervise, coach, and motivate the engineering and maintenance team to deliver high-quality service.</li><li>Assign and monitor daily tasks, ensuring timely and efficient completion.</li><li>Support training and development of team members to build technical skills and performance.</li><li>Promote teamwork, accountability, and a proactive work culture within the department.</li></ul>Project &amp; Asset Management<ul><li>Support in planning and executing renovation, repair, and upgrade projects.</li><li>Coordinate with external contractors and vendors to ensure work meets hotel quality standards.</li><li>Maintain accurate records of tools, equipment, and spare parts inventory.</li><li>Report recurring technical issues or major repair needs to the Director of Engineering.</li></ul>Guest Service &amp; Quality Assurance<ul><li>Ensure prompt, professional response to guest maintenance requests.</li><li>Maintain the highest standards of appearance, functionality, and safety in guest rooms and public areas.</li><li>Perform regular walkthroughs of hotel facilities to ensure all areas meet operational standards.</li></ul>Financial &amp; Administrative Duties<ul><li>Assist in monitoring departmental expenses, maintenance supplies, and energy consumption.</li><li>Support sustainability and energy-saving initiatives.</li><li>Maintain accurate maintenance logs, checklists, and reports for management review.</li></ul>Key Competencies1. Technical Expertise<ul><li>Strong practical knowledge of hotel engineering systems (MEP, HVAC, fire safety, and civil).</li><li>Ability to troubleshoot technical problems effectively and ensure proper maintenance solutions.</li></ul>2. Leadership &amp; Team Management<ul><li>Supervises and supports maintenance staff in daily operations.</li><li>Encourages teamwork and ensures accountability for assigned tasks.</li></ul>3. Guest Service Orientation<ul><li>Responds to guest-related maintenance issues promptly and professionally.</li><li>Maintains discretion and service-mindedness in all guest areas.</li></ul>4. Problem-Solving &amp; Decision-Making<ul><li>Handles emergencies calmly and provides practical, cost-effective solutions.</li><li>Prioritizes workload to meet operational and guest needs.</li></ul>5. Safety &amp; Compliance<ul><li>Enforces adherence to safety procedures, PPE usage, and preventive maintenance standards.</li><li>Conducts safety checks, fire drills, and ensures compliance with regulations.</li></ul>6. Financial &amp; Project Support<ul><li>Monitors maintenance costs and supports cost-control initiatives.</li><li>Assists in implementing capital improvement or repair projects.</li></ul>7. Communication &amp; Collaboration<ul><li>Coordinates effectively with other departments to resolve issues quickly.</li><li>Communicates clearly with management and staff on maintenance priorities and progress.</li></ul>Job Types: Full-time, PermanentPay: Up to BD800.000 per month

Maintenance Mnager

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313 guest service officer jobs IN Manama

Guest Service Officer

Guest Relation Officer

Security Officer

Security Officer

Front Office Supervisor

Manager & Assistant Managers

Maintenance Mnager