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guest service supervisor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157512
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Start Your Journey With Us
 
 
 
 From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
 
 
 Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
 
 
 The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.
 
 
 
 Job Requirement:
 
 
 
 The Front Office Supervisor will be responsible of overseeing the Guest Service Agents and providing full support to assure quality of service. ESSENTIAL FUNCTIONS:
 
 
 <ul>
 <li>
 Monitor punctuality of team members to their shift and ensure they are well-groomed according to The St. Regis standard.
 </li>
 <li>
 Ensure the desk is covered at all times, allocating meal breaks sensibly.
 </li>
 <li>
 Attend and supervise proper handover between shifts.
 </li>
 <li>
 Monitor attendants in the lobby from Guest Relations and Guest Services.
 </li>
 <li>
 Communicate and coordinate the proper arrangement with Concierge, Guest Relations, Guest Services and Butlers for the arranged transportation and VIP guests.
 </li>
 <li>
 Coordinate with Housekeeping the VIP arrivals and special attention guests.
 </li>
 <li>
 Assist the Guest Service Agents with Check-in and Check-out if needed.
 </li>
 <li>
 Monitor the reception&rsquo;s operation and coordinate waiting guests.
 </li>
 <li>
 Involve in all guests challenges at the check-in and check-out and take necessary action for any service recovery according to hotel procedure to meet the guest&rsquo;s expectations.
 </li>
 <li>
 Ensure the arrival and farewell experience meet the The St. Regis standards.
 </li>
 <li>
 Monitor the presence of doorman, bellman and lobby hostess in the lobby.
 </li>
 <li>
 Assist the Guest Relations with serving the welcome drink and face towels upon guest arrival.
 </li>
 <li>
 Coordinate with Rooms Controller day-to-day operation and take a proper handover.
 </li>
 <li>
 Check emails and communicate with the team new promotions, special events and updated policies.
 </li>
 <li>
 Follow-up on guest&rsquo;s requests and record them on Empower GXP.
 </li>
 <li>
 Ensures all GSA and GRA are following the daily checklist.
 </li>
 <li>
 Participate in evacuation drill and has a full knowledge on how to follow the evacuation plan and manage the team accordingly.
 </li>
 <li>
 Attend Security monthly meetings and fire warden meetings.
 </li>
 <li>
 Follow the contingency plan when PMS is down and control the situation, printout the proper backup and fill the proper checklist.
 </li>
 <li>
 Following The St. Regis FOE&rsquo;s and implements them at the work place.
 </li>
 <li>
 Implement new policy and operation procedure taken by the superiors.
 </li>
 <li>
 Encourage the team and work as example to reach the department targets on Marriott Bonvoy, GuestVoice and Upselling.
 </li>
 <li>
 Monitor the lobby lights, temperature and music and make sure all in proper level.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Front Office Supervisor

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Supervise the front office team to ensure efficient and professional guest service</li><li>Oversee check-in and check-out procedures, ensuring accuracy and smooth operation</li><li>Train, guide, and support front desk staff in handling guest requests and complaints</li><li>Monitor daily shift activities and maintain logbooks and reports</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction</li><li>Handle guest complaints and resolve issues promptly and professionally</li><li>Maintain a clean and organized reception area</li><li>Ensure compliance with company policies, procedures, and quality standards</li></ul>Requirements:<ul><li>Previous experience in a front desk or supervisory role in hospitality or customer service</li><li>Strong communication and interpersonal skills</li><li>Fluent in English; Arabic language skills are an advantage</li><li>Leadership skills with the ability to manage a small team</li><li>Ability to work under pressure and handle guest concerns tactfully</li><li>Familiarity with front office systems and basic computer applications</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, depending on designation)</li><li>Transport: Not required &ndash; accommodation is within walking distance from the workplace</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>UAE: 2 years (Preferred)</li></ul>

Key Responsibilities:<ul><li>Greet guests warmly and assist with check-in and check-out procedures</li><li>Respond to guest inquiries and resolve issues promptly and professionally</li><li>Provide accurate information about facilities, services, and local attractions</li><li>Coordinate with housekeeping and other departments to fulfill guest requests</li><li>Handle bookings, and reservations efficiently</li><li>Maintain a clean, organized, and welcoming front desk area</li><li>Uphold company policies, standards, and procedures at all times</li></ul>Requirements:<ul><li>Previous experience in a customer service or front office role preferred</li><li>Strong communication and interpersonal skills</li><li>Proficiency in English; Arabic language skills are an added advantage</li><li>Friendly, approachable, and professional demeanor</li><li>Ability to handle guest concerns calmly and efficiently</li><li>Willingness to work flexible hours, including weekends and holidays</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, based on designation)</li><li>Transport: Not required &ndash; workplace is within walking distance from accommodation</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per monthExperience:<ul><li>UAE: 1 year (Preferred)</li></ul>

Guest Service Agent

<div>Additional Information 
Job Number25164662 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor (Duty Manager)

Rosewood Abu Dhabi

<div>
 OVERVIEW/BASIC FUNCTION: Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
 
 RESPONSIBILITIES: &bull;	Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. &bull;	Ensure that standards are maintained at a superior level on a daily basis following the LQA and Brand standards in every task daily &bull;	Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. &bull;	Clean guest rooms by category priority / assignment. &bull;	Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. &bull;	Service assigned guest rooms. &bull;	Empty trash containers and ashtrays. &bull;	Remove all dirty terry and replace with clean par to designated layout &bull;	Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. &bull;	Replace facial, toilet tissue and bathroom amenities in correct amount and location. &bull;	Inspect condition of bathrobes and replace soiled/damaged ones. &bull;	Remove dirty bed linen and make up bed with clean linen. &bull;	Replace laundry bags and slips. &bull;	Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack. &bull;	Dust and polish all furniture. &bull;	Realign furniture to floor plan. &bull;	Open all drawers/doors in check-out rooms and remove items left by guest guests inside. &bull;	Check under bed(s), chairs and sofa for debris and remove if present. &bull;	Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor. &bull;	Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions. &bull;	Dust pictures, frames and mirrors. &bull;	Remove dust and debris on television, VCR, clock radio, remote control and cable box. &bull;	Set correct time on clock; correct TV channel; correct movie rental insert. &bull;	Clean all lamps and light switches; check for proper working order. &bull;	Remove dust, spots and smears from windows, ledges and frames. &bull;	Remove dust, grease and smears from telephones and reposition properly. &bull;	Empty liquid from ice bucket and wipe all surfaces dry. &bull;	Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked. &bull;	Remove dust on drapes weekly and realign to correct position daily. &bull;	Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room. &bull;	Remove trash, debris and cobwebs from balcony/patio. &bull;	Inspect condition of planters and plants; remove debris. &bull;	Remove dust, dirt, marks and fingerprints from entrance door(s). &bull;	Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed. &bull;	Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions. &bull;	Remove dust, stains and marks from all baseboards, ledges and corners. &bull;	Vacuum carpet in guest room. &bull;	Spray room with deodorizer. &bull;	Update status of rooms cleaned on assignment sheet &bull;	Return and restock cart at end of shift. &bull;	Empty vacuum bag and wipe vacuum clean. &bull;	Ensure security of any assigned guest room keys. &bull;	Handle guest complaints by following the six step procedures and ensuring guest satisfaction. &bull;	Report any damages or maintenance problems to the Supervisor. &bull;	Turn over any lost and found items from guest rooms to the Supervisor. &bull;	Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates. &bull;	All other duties as required by Supervisor / Managers
 
 QUALIFICATIONS:&bull;	Experience:			Minimum one years&rsquo; experience cleaning hotel guest rooms. &bull;	Education:			High school diploma. &bull;	General Skills: 		Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. &bull;	Technical Skills:		Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies. &bull;	Language: 			Required to speak, read and write English, with fluency in other languages preferred. &bull;	Physical Requirements: 	Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. &bull;	Licenses &amp; Certifications:	None required.
</div>

Room Attendant

Eggspectation Restaurant, JBR Dubai

Follow the company policies as outlined in the Employee handbook and Supervisor Training Manual.Maintain positive attendance record by reporting on time on duty.Follow the company&rsquo;s standard operating procedure and all sanitation.Follow the guest standard of service &ndash; Steps of Service.Detailed knowledge on the entire menu item offered in the restaurant. Accurately explain to the guest regarding on the method, ingredients, portion size and the side item accompany with the plate.Observe table numbering and works in assigned area 100% of the time.Approach each table at least once during their meal for a check back about their overall experience with us and share the views with the Manager on duty.A walk through of the Restaurant before starting the shift and record all the areas as per the checklist and procedures.All the checklists are being followed and maintained in an organized manner.All the maintenance is to be recorded and followed up.Schedule and allocate staff according to their shifts and business requirement.Motivate self and others.Respond positively for any guest concern, report, resolve and record.Assist the reception area, food pick-up area, bar area and bussing area.Stock taking, goods ordering, goods receiving inventory and HACCP control.Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>server/ supervisor: 1 year (Preferred)</li></ul>

Restaurant Supervisor

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Being a Novotel &amp; Adagio employee means embodying and conveying the brand mindsetthrough the values of commitment, adaptability and creativity.<ul><li>Greet and serve the guest by NOVOTEL standards of food and beverages in terms of quality, presentation, sanitation in a gracious and professional manner. Follow up daily outlet operation task by helping and acting. Display aggressive hospitality through positive personality with both guest and fellow associates. Take pride in all facets of service with a clean professional appearance and keep a sparkling clean dining room at all times.</li><li>Self-motivate by consistently focus on guest satisfaction &amp; deliver service excellence.</li><li>Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.</li></ul>
Assist in restaurant service by bussing and resetting tables in a speedy and organized manner. Stock and replenish silverware and napkins in service stations. Maintain a sparkling clean restaurant with high sanitation standards.<ul><li>Perform efficiently within the designated time frame.</li><li>Adhere to opening and closing procedure</li><li>Share recommendations and guest comments to Restaurant Supervisor and Restaurant Supervisor Management team to reflect current customer profile.</li><li>Punch in and check for work assignment after reporting to work.</li><li>Clean all chinaware, flatware, glassware, outlet furniture and all necessary to keep outlet clean, tidy according Hotel Standards.</li><li>Set up your service station and check, prior to outlet opening hour:</li><li>Cleanliness of tables</li><li>Cleanliness of chairs</li><li>Assure the table ware well setup and nothing is missing.</li><li>Follow all Novotel policies and procedures.</li><li>Report to work on scheduled days at time by following uniform and appearance standards.</li><li>Work as a team within the outlet and entire hotels</li><li>Follow all safety policies to ensure a safe work area.</li><li>Be knowledgeable of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way.</li></ul> 
Qualifications 
<ul><li>
High School or Vocational Certificate in Hotel Management, Food &amp; Beverage, or related field.</li><li>
1 years related experience or an equivalent combination of education and experience.</li><li>
Must have availability to work AM and PM shifts</li><li>
Must have availability to work weekdays, weekends and holidays</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Food & Beverage Attendant

Explore 700+ Guest service supervisor in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

700 guest service supervisor jobs IN Abu Dhabi

Front Office Supervisor

Front Office Supervisor

Guest Service Agent

Guest Experience Supervisor (Duty Manager)

Room Attendant

Restaurant Supervisor

Food & Beverage Attendant