customer service representative Jobs in Dubai

customer service representative

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housekeeping attendant

front desk receptionist

spa receptionist

guest services ambassador

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 
 About Jumeirah &amp; The Hotel
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
 
 
 
 About The Job
 
 
 
 An opportunity has arisen for an
 
 Ambassador
 
 to join our team of
 
 Guest Relations
 
 at
 
 Jumeirah Saadiyat Island.
 
 The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
 </li>
 <li>
 Provide the latest information on the Hotel&rsquo;s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
 </li>
 <li>
 Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
 </li>
 <li>
 To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
 </li>
 <li>
 Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
 </li>
 <li>
 To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
 Job Details
 
 
 Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Others Company Industry/
 
 
 Sector: Hospitality
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
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</div>

Ambassador - Guest Relations - Jumeirah Saadiyat Island

Accor

<div>Company Description 
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. 
Job Description 
MAIN DUTIES:
Administration<ul><li>
To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li><li>
To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To update the above requests in HotSos, Micros and Opera.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, office coordination and filing.</li><li>
To read and update logbooks.</li><li>
To update guest history in Opera.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To keep all equipment clean, areas tidy and well maintained.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality<ul><li>
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Finance, or a related field</li><li>
2-3 years of experience in customer service, preferably in banking or financial services</li><li>
Excellent verbal and written communication skills in English; proficiency in Arabic is a plus</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in CRM software and banking systems</li><li>
In-depth knowledge of banking products, services, and regulatory requirements</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Excellent time management and multitasking skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Banking certifications are preferred but not required</li><li>
Familiarity with UAE banking regulations and compliance standards is a plus</li></ul> 

Additional Information 
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

One Touch Service Officer

Sunset Hospitality Group

As a Brand Ambassador for Baoli, will represent the essence of brand and serve as its primary representative. The Brand Ambassador is requiring a charismatic, outgoing, and professional passionately to promote the Baoli experience, enhance brand awareness, and build strong relationships with customers and partners. Brand Ambassador will act as the face of the brand, ensuring that every interaction reflects our values and elevates our reputation in the market. <ul> <li>Represent Baoli as the public face of the brand at events, social gatherings, and promotional activities.</li> <li>Maintain a strong understanding of Baoli s values, culture, and offerings to deliver an authentic brand experience.</li> <li>Engage with guests to ensure memorable experiences and gather feedback for continuous improvement.</li> <li>Promote loyalty programs, events, and special offers to encourage guest retention.</li> <li>Support and host brand-related events, ensuring alignment with Baoli s premium image.</li> <li>Collaborate with the marketing team to create engaging social media content and manage community interactions.</li> <li>Build and maintain relationships with influencers, partners, and key stakeholders to enhance brand reach.</li> <li>Stay informed on industry trends and recommend strategies to strengthen brand positioning.</li> </ul>

Brand Ambassador

<div>Company Description 
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. 
Job Description 
MAIN DUTIES:<ul><li>
To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</li><li>
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</li><li>
To ensure the up keeping of all the front of the house, including the hotel entrance.</li><li>
To ensure the up keeping of all the designated back of the house areas.</li><li>
To check regularly the night shift for cleaning.</li><li>
To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly.</li><li>
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</li><li>
To supervise the Pest Control service as per established areas and schedules.</li><li>
To implement housekeeping related HACCP procedures.</li><li>
To be involved in sustainable development and to apply energy and waste management.</li><li>
To supervise cost control and to suggest saving programs.</li></ul><ul><li>
To ensure all linen and uniform management and handling procedures are respected.</li><li>
To implement Focus and other financial procedures.</li><li>
To supervise and control Lost and Found, maintain records and mail packages to clients.</li><li>
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</li><li>
To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms.</li><li>
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.</li><li>
To review the Night Audit reports related to the Housekeeping.</li><li>
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure a proper coverage and supervision of the Housekeeping sections at all times.</li><li>
To set performance targets for all associates and constantly monitor and increase staff productivity.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To ensure the strict control of room keys and section keys.</li><li>
To implement and follow up daily check lists.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.</li><li>
To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.</li><li>
To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.</li><li>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li><li>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that Guest History records are accurately followed-up.</li><li>
To ensure a proper use of the telephone etiquette as per Sofitel standards.</li><li>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li><li>
To create an atmosphere of high morale and a happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.</li><li>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul>
Other Duties:
<ul><li>To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.</li><li>
To ensure that all employees report for duty punctually wearing the correct uniform/attire and nametag at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To ensure that all employees provide a friendly, courteous and professional service at all times.</li><li>
To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.</li><li>
To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.</li><li>
To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.</li><li>
To ensure that you and all the employees read the hotel's Employee Handbook and</li><li>
To implement and follow up daily check lists.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.</li><li>
To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.</li><li>
To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.</li><li>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li><li>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that Guest History records are accurately followed-up.</li><li>
To ensure a proper use of the telephone etiquette as per Sofitel standards.</li><li>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li><li>
To create an atmosphere of high morale and a happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.</li><li>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues that may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Proven experience as an Assistant Housekeeping Manager or in a similar role within the hospitality industry</li><li>
Experience in luxury hotels or resorts is highly preferred</li><li>
Strong leadership and team management skills with the ability to motivate and inspire staff</li><li>
Excellent attention to detail and a commitment to maintaining high cleanliness standards</li><li>
Superior customer service skills with a focus on anticipating and exceeding guest expectations</li><li>
Proficiency in hotel management software and MS Office applications</li><li>
Outstanding communication and interpersonal skills</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
Physical stamina to stand and move around the hotel for extended periods</li><li>
Knowledge of safe handling and management of cleaning chemicals</li><li>
Problem-solving skills and the ability to make quick decisions in a fast-paced environment</li><li>
Familiarity with housekeeping best practices and industry standards</li></ul> 

Additional Information 
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

Assistant Housekeeping Manager

Atlantis Resorts

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.About The RoleAs the Night Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests' arrival, departure and in-house experiences are as per resort standards.You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.About YouIdeally, we'd love you to have a bachelor's degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li><li>Hospitality</li></ul>

Night Resort Assistant Manager

7 Management

<div>
 
 
 Company Overview
 
 
 
 Launched in Beirut in 2016 and brought to Dubai in 2019, Antika is a modern reimagining of the Levant&rsquo;s golden era of music, theatre, and celebration. Steeped in nostalgia yet infused with contemporary flair, Antika captures the timeless charm of Arab heritage through its vibrant entertainment, soulful cuisine, and evocative design.
 
 
 
 
 
 More than a restaurant or lounge, Antika is an experience, a stage where stories unfold through melodies, mezze, and moments shared. With every night that comes alive, Antika pays homage to the region&rsquo;s cultural roots while celebrating its evolution proving that tradition and modernity can dance together beautifully.
 
 
 
 
 
 
 Role Summary
 
 
 
 Serving as the operational and commercial cornerstone of Antika, the Assistant General Manager partners with the General Manager to ensure the seamless delivery of world-class guest experiences.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Operational Leadership
 
 : Supporting the General Manager in overseeing daily operations across all departments, ensuring nightly shows and events run seamlessly while upholding the highest standards of service, safety, and guest satisfaction. Managing the scheduling, staffing, and resource allocation with a focus on efficiency and luxury.
 </li>
 <li>
 
 Guest Experience
 
 : Upholds Antika's reputation for world-class hospitality by engaging with guests, anticipating their needs, and addressing concerns with discretion and grace. Ensures that dining and performance are seamlessly woven together, creating an experience defined by sophistication, artistry, and exclusivity.
 </li>
 <li>
 
 Entertainment
 
 : Works closely with the Entertainment and creative team to ensure every performance is delivered flawlessly. Oversees stage readiness, coordinate with artists and technical teams, and contribute ideas for new entertainment concepts, seasonal showcases, and themed events. Maintains the positive relationships with performers, agents, and production partners, maintaining a professional, safe, and dynamic environment.
 </li>
 <li>
 
 Marketing &amp; Brand Support
 
 : Collaborates closely with the marketing team to ensure campaigns, activations, and VIP experiences are executed seamlessly. Provides operational insights and guest feedback to shape initiatives that resonate with audiences and strengthen the brand. As a true ambassador of Antika, ensures consistency across service, presentation, and all guest touchpoints.
 </li>
 <li>
 
 People &amp; Culture
 
 : Inspires department heads and supervisors, fostering a high-performance culture grounded in accountability, innovation, and excellence. Champions training and professional development to ensure the team consistently delivers elevated service standards, and play a key role in recruitment, onboarding, and performance management, embedding the brand&rsquo;s ethos throughout the organisation.
 </li>
 <li>
 
 Financial &amp; Commercial Acumen
 
 : Supports the General Manager in managing the full P&amp;L, ensuring revenue targets and profitability are consistently met. Takes ownership of budgeting, forecasting, and variance analysis, using data-driven insights to guide decisions. Monitor revenue across dining, beverage, ticketing, and private events, implement effective cost controls, and assess the ROI of entertainment programming and marketing campaigns, always balancing commercial performance with exceptional guest experience.
 </li>
 <li>
 
 Compliance &amp; Standards
 
 : Ensures full compliance with health, safety, hygiene, and licensing regulations. Uphold operational policies and standard operating procedures to the highest standards, safeguarding the venue&rsquo;s reputation and assets through diligent risk management and meticulous attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 3&ndash;5 years of progressive experience in hospitality, ideally within nightlife, or fine dining entertainment concept.
 </li>
 <li>
 Engaging, dynamic, and outgoing personality.
 </li>
 <li>
 Minimum of 2 years&rsquo; professional experience in Dubai.
 </li>
 <li>
 Arabic-speaking candidates are preferred due to business module requirements.
 </li>
 <li>
 Candidates available immediately are advantageous.
 </li>
 </ul>
 
 
</div>

Assistant General Manager - Antika

Omorfia Group LLC

Brand Ambassador Job description:<ul><li>Engaging with consumers by sharing product information and providing demonstrations. </li><li>1000 AED retail product target.</li><li>Posting about our products/services online, social media and forums. Creating, sharing and responding to online reviews.</li><li>Network and build trusting relationships with potential customers. Use word-of-mouth marketing techniques, like referring our company to friends.</li><li>Brainstorming ideas and participating in training and workshops. Always maintaining a positive image of the brand.</li><li>Record concerns and feedback from customers and staff. Conduct an Internal Auditing the branch.</li><li>Ensuring a personable and professional image is maintained. Maintaining and updating daily pricing checks on products, as well as monitoring expiry dates and FIFO policy.</li></ul>Requirements and skills:<ul><li>Proven work experience as a Brand Ambassador, Promoter or similar role. </li><li>Strong social media presence on multiple platforms.</li><li>Experience creating online content. </li><li>Prior experience with Microsoft Office and Excel.</li><li>Excellent communication skills. </li><li>Professional attitude.</li><li>An outgoing, friendly personality, and a desire to meet new people. </li><li>Experience in retail sales is a plus.</li><li>Willingness to learn, openness to new ideas. </li><li>High school diploma</li></ul>Job Type: Full-timePay: AED5,000.00 per monthLicense/Certification:<ul><li>Family Book (Required)</li></ul>

Female Brand Ambassador - UAE National

Explore 2385+ Guest services ambassador in Dubai this November. Find roles across top companies and apply now to boost your career.