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customer service representative Jobs in Dubai

customer service representative

guest service agent

Adagio Aparthotel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English</li><li>
additional languages are a plus</li></ul> 

Additional Information 
Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. 
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</div>

Guest Service Agent

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 
 To provide our guests with an on brand personalized arrival and departure experience.
 
 
 To ensure guest ledgers are well controlled.
 
 
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 Ensure that services provided are in harmony with our Sheraton core values.
 
 
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 
 
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 
 
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 
 
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 
 
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 
 
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 
 
 Achieve the daily set goals for the following:
 
 
 Marriott Bonvoy Enrolments.
 
 
 Up selling revenue.
 
 
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 
 
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 
 
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 
 
 Control high balance report on a daily basis.
 
 
 Ensure compliance with PCI policies.
 
 
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 
 
 Acquire the proper product and service knowledge needed to perform your job properly.
 
 
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 
 
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 
 
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 
 
 Be aware of the hotel Fire and Emergency procedures.
 
 
 Perform daily buckets check against departure and clear the pending registration cards.
 
 
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 
 
 Trouble Shoot and/or assist guests with internet issues.
 
 <ul>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
</div>

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a Front Office Agent to join our Front Office team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Front Office Agent you will be responsible for the following duties:<ul>
<li>
Greet, check in, and escort guests promptly to their rooms.</li>
<li>
Address special guest preferences recorded in guest history profiles.</li>
<li>
Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s Policy.</li>
<li>
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</li>
<li>
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.</li>
<li>
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</li>
<li>
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</li>
<li>
Communicate clearly with the Night Duty Manager and Accounting Department.</li>
<li>
Establish a good working knowledge of the Hotel outlets and products.</li>
<li>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>
Demonstrate teamwork by cooperating with and assisting colleagues as needed.</li>
<li>
Able to communicate special features and services unique to the guest&rsquo;s needs.</li>
<li>
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</li>
<li>
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</li>
<li>
In charge of guest invoices (in-house).</li>
<li>
Check credit card authorization in SMS for all in-house guests.</li>
<li>
Perform any other reasonable duties as required by the management of the Hotel.</li>
</ul>
As Front Office Agent we expect from you:<ul>
<li>
Senior School qualification</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1-year Front Office experience.</li>
<li>
Previous experience working in the Middle East Region is an advantage.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Front Office Agent

Accor

<div><div>Company Description</div> 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.<div> 
Job Description</div> 
<ul><li>
Consistently offer professional, friendly and engaging service.</li><li>
Greet all guest as they enter and exit the hotel while ensuring service standards are followed.</li><li>
Serve welcome drinks to guests upon their arrival as per the service standards.</li><li>
Engage in conversation with first time visitors, showing them the lobby and offering directions as required.</li><li>
Assist guests regarding hotel facilities and promotions in an informative and helpful way</li><li>
Use a positive and clear speaking voice, address the guest by name if you know it.</li><li>
Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel&rsquo;s lay-out, activities taking place and local attractions.</li><li>
Follow &ldquo;lost and found&rdquo; policy.</li><li>
To follow department policies, procedures and service standards.</li><li>
Engage with guest to encourage positive feedback on social media.</li><li>
Drive and champion ALL loyalty program.</li><li>
Perform registration process by obtaining data from guest and by observing the established guidelines.</li><li>
Review all Group Resumes, VIP reports, daily business reports.</li><li>
To support the Concierge or Royal Service agent as required.</li><li>
Be familiar with hotel services and promotions and promote them.</li><li>
Take and deliver accurate and timely guest messages. &middot; Respond to queries positively.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Previous guest service experience required.</li><li>
2nd language required according to the majority of our guest profile, 3rd language is a plus.</li><li>
Outgoing personality</li><li>
Able to engage with guest to encourage positive feedback on social media.</li><li>
Must possess a professional presentation.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible and reliable.</li><li>
Ability to work well under pressure in a fast paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Lobby Ambassador

Fairmont

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
<ul><li>
Consistently offer professional, friendly and engaging service.</li><li>
Greet all guest as they enter and exit the hotel while ensuring service standards are followed.</li><li>
Serve welcome drinks to guests upon their arrival as per the service standards.</li><li>
Engage in conversation with first time visitors, showing them the lobby and offering directions as required.</li><li>
Assist guests regarding hotel facilities and promotions in an informative and helpful way</li><li>
Use a positive and clear speaking voice, address the guest by name if you know it.</li><li>
Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel&rsquo;s lay-out, activities taking place and local attractions.</li><li>
Follow &ldquo;lost and found&rdquo; policy.</li><li>
To follow department policies, procedures and service standards.</li><li>
Engage with guest to encourage positive feedback on social media.</li><li>
Drive and champion ALL loyalty program.</li><li>
Perform registration process by obtaining data from guest and by observing the established guidelines.</li><li>
Review all Group Resumes, VIP reports, daily business reports.</li><li>
To support the Concierge or Royal Service agent as required.</li><li>
Be familiar with hotel services and promotions and promote them.</li><li>
Take and deliver accurate and timely guest messages. &middot; Respond to queries positively.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Previous guest service experience required.</li><li>
2nd language required according to the majority of our guest profile, 3rd language is a plus.</li><li>
Outgoing personality</li><li>
Able to engage with guest to encourage positive feedback on social media.</li><li>
Must possess a professional presentation.</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills.</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible and reliable.</li><li>
Ability to work well under pressure in a fast paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25149297 
Job CategoryReservations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Agent-Reservations

The First Group

<div>Job Description:

Job Description: 
The CID Associate will be responsible for maintaining all guests passport &amp; ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner. 
Key Responsibilities: 
<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service.</li><li>
Take initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li><li>
Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.</li><li>
Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.</li><li>
Maintain a structured filing system, as per CID and audit procedures requirements.</li></ul> 
<div></div>
Desired Skill &amp; Expertise:

Qualifications: 
<ul><li>
At least 1 year of experience as a front desk agent in a 5*property.</li><li>
Service focused personality is essential.</li><li>
Front Office computer literacy (e.g., OPERA, VICAS, etc.)</li><li>
Fluency in Arabic and English is a must; additional languages are a plus.</li><li>
Excellent organizational skills and attention to detail.</li></ul></div>

CID Associate

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CID Associate