receptionist

customer service representative Jobs in Dubai

customer service representative

call center agent

telesales agent

front desk receptionist

guest service agent

Ramada by wyndham dubai barsha heights

<div><p>This is a full-time, on-site Guest Service Agent role based in Dubai. The Guest Service Agent will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and responding to inquiries. The role also includes assisting guests with their needs, providing information about the hotel's services, and ensuring seamless guest experiences. The role requires excellent interpersonal and customer service skills to address guest requests promptly and professionally.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><ul><li><p>
Strong interpersonal, communication and customer service skills</p></li><li><p>
Proficiency in managing reservations, check-in, and check-out procedures</p></li><li><p>
Ability to handle guest inquiries and resolve concerns effectively</p></li><li><p>
Basic technical skills related to hospitality management systems and software</p></li><li><p>
Attention to detail, organizational skills, and the ability to multitask in a dynamic environment</p></li><li><p>
Previous experience in a similar role in a hotel is preferred</p></li><li><p>
Fluency in English; additional language proficiency is an advantage</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
People and Culture</b></h3><p>
Team Management</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Effective Communication, Flexibility, Interpersonal Skills</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p></div></div>

Guest Service Agent

IBIS

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Guest Service Agent
  <br/>
  <br/>
 </strong>
 First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 <br/>
 <br/>
 <strong>
  What is in it for you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Employee benefit card offering discounted rates at Accor worldwide.
  </li>
  <li>
   Learning programs through our Academies.
  </li>
  <li>
   Opportunity to develop your talent and grow within your property and across the world!
  </li>
  <li>
   Ability to make a difference through our Corporate Social Responsibility activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
  </li>
  <li>
   Take the initiative to add a personalized experience.
  </li>
  <li>
   Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <strong>
  Your experience and skills include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service focused personality is essential; experience is an asset.
  </li>
  <li>
   Prior experience working with Opera / Opera cloud or a related system.
  </li>
  <li>
   Fluency in English &amp; Arabic; additional languages are a plus.
  </li>
  <li>
   Bachelors or diplomas/certifications are required.
  </li>
  <li>
   Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our commitment to Diversity &amp; Inclusion:
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.</p><p></p><p><b>
As a </b><b>Front Desk Agent, you will be responsible for the following duties:</b></p><ul>
<li><p>
Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</p></li>
<li><p>
Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</p></li>
<li><p>
Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</p></li>
<li><p>
Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</p></li>
<li><p>
Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</p></li>
<li><p>
Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</p></li>
</ul><p></p><p><b>
As a </b><b>Front Desk Agent, we expect from you:</b></p><ul>
<li><p>
Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Front Desk Agent

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Calm, efficient, and organized with great attention to detail
  </li>
  <li>
   Ability to multi-task while maintaining a positive attitude when working with a Guest
  </li>
  <li>
   Professional manner with an emphasis on hospitality and guest service
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in cash handling
  </li>
  <li>
   Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  </li>
  <li>
   Conflict resolution experience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hampton Inn by Hilton Al Seef &ndash; Dubai
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hampton by Hilton
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Office Host / Receptionist

Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal<br>
(17742)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div><b>
About You</b></div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Accurately create, modify, and cancel reservations in Opera Cloud and ensure all details are updated in guest profiles.
</p></li><li><p>Confirm guest bookings and send professional email confirmations following Ramada standards.
</p></li><li><p>Handle group and FIT bookings, corporate, crew, and promotional reservations in coordination with Sales and Revenue teams.
</p></li><li><p>Ensure special requests and preferences are clearly communicated to Front Office and relevant departments.
</p></li><li><p>Proactively promote upselling opportunities and recommend suitable room categories or packages to maximize revenue.</p></li><li><p>
Maintain accurate input of guest information, rate codes, and payment details in Opera Cloud.
</p></li><li><p>Coordinate with the Revenue Manager to ensure rate parity across OTA, GDS, and direct booking channels.</p></li><li><p>
Review and update daily pick-up, cancellations, and no-show reports.
</p></li><li><p>Verify and maintain reservation traces, notes, and internal communications to ensure guest expectations are met.
</p></li><li><p>Support daily rate checks and ensure BAR and promotional rates are correctly loaded.</p></li><li><p>
Monitor booking pace and highlight unusual trends to the Reservations Supervisor.
</p></li><li><p>Contribute to achieving monthly Revenue and Guest Satisfaction (GSS) targets.</p></li></ul>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><ul><li><p>
Diploma or degree in Hospitality Management or related field.
</p></li><li><p>Minimum 1&ndash;2 years of experience in Reservations or Front Office (preferably within an international 4&ndash;5 brand).
</p></li><li><p>Proficient in Opera Cloud, MS Office and OTA extranets.
</p></li><li><p>Strong communication and written skills in English (Arabic or other languages is an advantage).
</p></li><li><p>Detail-oriented, organized, and customer-service driven.
</p></li><li><p>Knowledge of rate structures, distribution channels, and revenue processes.</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management, Effective Communication, Interpersonal Skills</p><h3 class="jobSectionHeader"><b>
Data and AI</b></h3><p>
Data Entry</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Opera Cloud</p></div></div>

Reservation Agent

Studio M Al Barsha

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Explore 3601+ Guest service agent in Dubai this December. Find roles across top companies and apply now to boost your career.

3601 guest service agent jobs IN Dubai

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Office Host / Receptionist

Agent, Front Office - Atlantis The Royal

Reservation Agent

Front Desk Agent