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account executive employee service - middle east Jobs in Dubai

guest service agent

Sea Point Hotels

We are currently seeking a professional Front Desk Agent to join our team and serve as the first point of contact for our guests.Key Responsibilities<ul><li>Greet and welcome guests with a professional and friendly approach.</li><li>Handle check-in and check-out procedures smoothly and efficiently.</li><li>Manage reservations, room assignments, and guest inquiries.</li><li>Provide accurate information about hotel facilities, services, and local attractions.</li><li>Address guest complaints, requests, and concerns promptly.</li><li>Process payments, invoices, and maintain accurate records in the system.</li><li>Coordinate with housekeeping and other departments to meet guest needs.</li><li>Follow hotel policies, service standards, and security procedures.</li></ul>Qualifications<ul><li>Proficient in Arabic and English (spoken and written)</li><li>Previous experience in a hotel front office or customer service role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Knowledge of hotel management software (Opera or similar) is an advantage.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Professional appearance and a guest-focused attitude.</li><li>Must be available to join immediately</li></ul>Job Type: Full-time

Front Desk Agent - Hotel (Arabic Speaker)

AMBER BUILDING CONTRACTING L.L.C - KHALID AL ATTAR GROUP

<ul><li>Welcome guests in a warm and professional manner</li><li>Handle check-in and check-out procedures efficiently</li><li>Verify guest details and process payments</li><li>Respond to guest inquiries and requests promptly</li><li>Coordinate with Housekeeping and other departments</li><li>Handle guest complaints professionally</li><li>Maintain accurate guest records using PMS (Opera preferred)</li><li>Ensure lobby presentation and service standards are maintained</li></ul>Job Type: Full-timePay: AED1,400.00 - AED1,800.00 per month

Front Desk Officer

Local Bakery in AbuDhabi

&middot; Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.&middot; Maintains effective communication with all related departments to ensure smooth service delivery.&middot; Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.&middot; Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.&middot; Greets guests on their arrival ensuring they feel expected and welcome.&middot; Ensures that the guest receives the accommodation he/she is expecting.&middot; Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.&middot; Deals swiftly, efficiently and sensitively to guest complaints and follows through.&middot; Maintain awareness of guest profiles through the IDS (Intellectual Data System) guest profile system.&middot; Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food &amp; beverage and ancillary charges.&middot; Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.&middot; Provides currency exchange service.&middot; Balance accounts of day&rsquo;s business day end of shift.&middot; Complies with all laid down systems and procedures.&middot; Records all instances of refused business, with reasons for refusal.&middot; To check all cashiers&rsquo; city ledger bills at the end of shift to ensure that the billing and&middot; Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.&middot; Maintains an up to date back up report during shift.&middot; Responsible for pre-shift team brief and end of shift handover.&middot; To have a full knowledge of daily, monthly and yearly targets.&middot; Maintains department notice board and ensure that all employees are aware of new issues.&middot; Supervises day to day function ensuring standards are adhered to.&middot; Ensures new employee, re-training and corrective training is carried out.&middot; Responsible for the maintenance and re-organization of SOP manual for the reception.&middot; Ensures high level of presentation by personnel.- Able to do from time to time Night Auditor task&middot; Ensures that the Front Office Manager is informed about all the Front Desk developments.&middot; Maintains the reception log book, filing system and stock/stationery. Ensures all reception employees adhere to all Hotel policies and proceduresJob Type: Full-timePay: From AED1,500.00 per monthApplication Question(s):<ul><li>Can join immediately (within a week)</li><li>Able to do other night auditor task</li></ul>Experience:<ul><li>working as Hotel Receptionist : 2 years (Required)</li></ul>

Front Desk Receptionist (Night)

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
 
 
 
 Job Description
 
 
 
 Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Demonstrate Fairmont&rsquo;s Brand Standards in all interactions
 </li>
 <li>
 Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
 </li>
 <li>
 Make our Guests and Visitors feel warm and welcome
 </li>
 <li>
 Assist Guests with luggage
 </li>
 <li>
 Assist Guests with directions to the Front Desk, or any other area of the Hotel
 </li>
 <li>
 Welcome Guests using authentically local greetings
 </li>
 <li>
 Engage in conversation with first time visitors, show them the lobby and the surroundings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
 </li>
 <li>
 Impeccable grooming
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 2 years minimum experience in customer service is an asset
 </li>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Highly responsible &amp; reliable
 </li>
 <li>
 Ability to work cohesively as part of a team
 </li>
 <li>
 Ability to focus attention on Guest needs, remaining calm and courteous at all times
 
 
 </li>
 </ul>
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Frequent standing and walking throughout shift
 </li>
 <li>
 Occasional lifting and carrying up to 20 lbs
 </li>
 <li>
 Frequent kneeling, pushing, pulling, sitting
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Visa Requirements
 
 
 
 Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
</div>

Lobby Hostess

Adara Spa Retreat Dubai

Position Overview We are seeking a friendly, professional, and sales-driven Receptionist to join our team. This role goes beyond front desk duties &mdash; the ideal candidate will also have a strong background in sales, with the ability to upsell services and products, create memorable guest experiences, and contribute to revenue growth.Key ResponsibilitiesFront Desk &amp; Guest Relations<ul><li>Welcome clients warmly upon arrival, ensuring a professional and inviting first impression.</li><li>Handle check-ins, appointment scheduling, cancellations, and re-bookings with accuracy and efficiency.</li><li>Manage phone calls, emails, and walk-in inquiries with excellent communication and service standards.</li><li>Maintain a clean, organized, and professional reception area.</li></ul>Sales &amp; Upselling<ul><li>Proactively promote and upsell spa services, treatment upgrades, memberships, and retail products.</li><li>Identify client needs and recommend personalized solutions to enhance their experience.</li><li>Consistently meet or exceed individual and team sales targets.</li><li>Educate guests about ongoing promotions, special packages, and loyalty programs.</li></ul>Administrative &amp; Operational Support<ul><li>Process payments, issue receipts, and manage daily cash/credit card transactions.</li><li>Keep accurate client records and update databases as needed.</li><li>Coordinate with therapists and staff to ensure smooth scheduling and service delivery.</li><li>Assist management with reporting on daily sales, upselling performance, and client feedback.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience as a Receptionist, Front Desk Agent, or Sales Executive (hospitality, spa, wellness, or retail preferred).</li><li>Strong sales background with a record of achieving or exceeding targets.</li><li>Excellent communication, interpersonal, and customer service skills.</li><li>Highly organized with attention to detail and the ability to multitask in a fast-paced environment.</li><li>Proficiency in scheduling and POS systems is an advantage.</li><li>Professional appearance and a positive, can-do attitude.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Have you worked in sales before?</li></ul>Experience:<ul><li>Reception and Sales: 3 years (Required)</li><li>Spa: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Russian (Required)</li></ul>

Russian Speaking Female Spa Receptionist

Atlantis Resorts

<div>
 ( 19249 )
 
 
 A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.
 
 
 Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.
 
 
 Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.
 
 
 
 About The Role
 
 
 
 Are you a lively and enthusiastic individual, passionate about the Wellness industry? Do you enjoy interacting and creating amazing experiences for our guests? Atlantis, The Royal is looking for an experienced candidate to join our team of dynamic wellness professionals. In this capacity you will have the opportunity to flaunt your spa product knowledge whilst enhancing your skill set in this highly anticipated spa and wellness facility.
 
 
 As a Wellness Experience Agent, your main priority is to warmly welcome guests via all means of contact points and be knowledgeable on all products and services offered at the facility. As the face of the spa, you have first contact with guests, so need to have a naturally engaging, approachable and professional demeanor and act with emotional intelligence when consulting with guests about their personal information. You will display strong task management skills as you seamlessly coordinate and communicate guests requests and movement within the facility and deliver a 5 star guest experience. You will strive to create emotional connections with our guests that will draw them back again and again whilst simultaneously exercising strong interpersonal and sales techniques.
 
 
 If you are looking for an opportunity to expand your experience in the role of an Agent, Wellness Experience while enhancing your acquired skills and knowledge within the Wellness, then you&rsquo;ve come to the right place.
 
 
 
 About You
 
 
 
 It is essential that you have previous experience in either a high-end day spa, resort or hotel spa, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations or similar environment. Impeccable personal presentation and grooming are essential in this role, as is the ability to read a social situation and deliver a first-class spa experience. Computer literacy is imperative, and fluency in English is a must.
 
 
 We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
 
 
 With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
</div>

Agent, Wellness Experience - Atlantis the Royal

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 
 Raffles Hotels &amp; Resorts
 
 
 
 
 The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
 
 
 
 
 Raffles Dubai
 
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 About The Application Process
 
 
 
 At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
 
 
 
 Job Description
 
 
 
 We invite you to join the world of luxury hospitality at Raffles Dubai as our new Front Office Agent. The purpose of this position is to manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. This position reports to Front Office Supervisor.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
 <li>
 Attend to guests&rsquo; request of using the service of safety box at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
 <li>
 Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property
 </li>
 <li>
 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy
 </li>
 <li>
 Adhere to OH&amp;S policies and procedures
 </li>
 <li>
 Perform related duties and special projects assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What will you bring to this role?
 
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skill in English
 </li>
 <li>
 Able to develop rapport with and gain support from Colleagues and Management staff
 </li>
 <li>
 Ability to work cohesively with co-workers as part of a team
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 Ability to promote positive relations with all guests and patrons
 </li>
 <li>
 Able to exercise good judgment with difficult guests
 </li>
 <li>
 Understanding and ability to work in a multi-cultural environment
 </li>
 <li>
 Embrace the Raffles brand promise and luxury in your role and in all your interactions.
 </li>
 <li>
 Foster an inclusive environment where every individual feels valued and respected
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post Secondary Education or relevant qualifications in Hotel Management
 </li>
 <li>
 Arabic or a European language capability
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years Guest Relations experience preferably in a four or five star hotel
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Employee Benefits
 
 
 
 Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,
 
 
 discounted stays across Fairmont &amp; Raffles properties
 
 
 , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
 
 
 
 
 Our Values
 
 
 
 
 
 Respect
 
 
 
 We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
 
 
 
 Excellence
 
 
 
 We make genuine connections, and we cherish every opportunity to make the people around us feel special.
 
 
 
 Belonging
 
 
 
 We celebrate our differences. We support each other and we always stand together.
 
 
 
 Empowerment
 
 
 
 We have authority to take initiative and anticipate moments that create unforgettable experiences.
 
 
 
 Integrity
 
 
 
 We build trust through mutual respect and being authentic.
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 
 Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
</div>

Front Office Agent

Explore 1418+ Guest service agent in Dubai this March. Find roles across top companies and apply now to boost your career.