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customer service representative

guest service agent

IBIS

ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:
<ul>
 <li>Employee benefit card offering discounted rates in Accor worldwide</li>
 <li>Learning programs through our Academies</li>
 <li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul>
What you will be doing:
<ul>
 <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li>
 <li>Take initiative to add a personalized experience</li>
 <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</li>
</ul>

Guest Service Agent

NOVOTEL

Join our dynamic team at Novotel &amp; Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests. <ul> <li>Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay</li> <li>Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail</li> <li>Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities</li> <li>Handle guest inquiries, requests, and concerns promptly and professionally</li> <li>Process reservations, room assignments, and billing with precision</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Maintain up-to-date knowledge of hotel services, promotions, and local area information</li> <li>Assist with concierge services, including arranging transportation and making reservations</li> <li>Ensure the lobby and front desk areas are clean, organized, and inviting at all times</li> <li>Adhere to all hotel policies, procedures, and safety standards</li> </ul>

Glow Beauty On Demand

Employment Overview Job Location: Ras Al Khaimah, UAE Industry: Hospitality Function: Hospitality / Travel Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Anticipate guest needs and ensure prompt, courteous service at all times * Handle guest inquiries, reservations, and requests in a professional manner * Maintain complete knowledge of resort facilities, room types, rates, promotions, and services * Coordinate guest arrivals, departures, and transportation arrangements * Ensure accurate financial transactions following resort policies and procedures * Manage communication across departments for seamless guest experiences * Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners * Follow up on guest feedback and ensure issues are resolved promptly * Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality * Adhere to safety, health, and security protocols, including CID reporting requirements * Uphold resort grooming standards and represent the brand with professionalism Ideal Profile * Prior experience in hotel front office operations preferred * Strong focus on customer service with a positive attitude * Excellent communication skills; fluency in English required, additional languages a plus * Ability to work shifts, weekends, and public holidays * Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage * Well-groomed, detail-oriented, and a team player

Mercure Hotels

Job Description Welcome and check-in guests, ensuring a smooth and personalized arrival experienceHandle guest inquiries and requests promptly and efficientlyProcess check-outs and manage billing accuratelyProvide information about hotel amenities, local attractions, and servicesInteract with different departments on a daily basis to ensure that our guests have a seamless experienceAssist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficientlyMaintain a clean and organized front desk areaEnsure compliance with hotel policies and safety proceduresParticipate in training sessions and team meetings to enhance service quality.QualificationsExcellent communication skills with a friendly and professional demeanorStrong customer service orientation with a passion for creating memorable guest experiencesA friendly personality paired with professionalism and a high standard of personal presentationDetail-oriented with the ability to multitask in a fast-paced environmentCollaborative team player with a positive attitudeCreative problem-solving skills to address guest concerns effectivelyProficiency in hotel management software, preferably Opera or similar POS systemsBasic computer skills and ability to learn new technologies quicklyFlexibility to work various shifts, including evenings, weekends, and holidaysKnowledge of Brisbane City and surrounding areas to provide local recommendationsHigh school diploma or equivalent; hospitality-related degree is a plusOpen manual driver s licensePrevious experience in hospitality or customer service is preferred

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
This position represents as the main point of contact for all guest who ensures the highest level of guest satisfaction from arrival to departure. Welcomes and answers to guest queries efficiently. Ensure the accuracy of guest billings. Promotes the hotel services and facilities. 
Ensuring Exceptional Customer Experience<ul><li>
Anticipate guest needs and exceed guest expectations.</li><li>
Recognize and appreciate repeat guests and elite members.</li><li>
Provide services which are prompt, professional and discreet.</li><li>
Have a great understanding in terms of product knowledge. Therefore, able to answer guest enquiries confidently.</li></ul>
Core Work Activities<ul><li>
Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.</li><li>
Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.</li><li>
Assist with any check-in and check-out procedure.</li><li>
Ensure that guest is allocated in a room in accordance to guest preferences.</li><li>
Handles any customer problems and resolve promptly.</li><li>
Informs guests about the formalities including hotel policies, any particular conditions relating to their stay and the services available.</li><li>
Answer phone calls in accordance to the standards. Transfer calls if necessary.</li><li>
Take charge of group billing and other requirements.</li><li>
Promote hotel loyalty program. Hence, able to explain all information pertinent to the membership program confidently.</li><li>
Drive upsell and cross sell initiatives.</li><li>
Respects the privacy and security of hotel guest.</li><li>
Perform reservation, operator, guest relations and porter functions.</li><li>
Applies and actively supports the hotel's pricing policy in order to increase REVPAR.</li><li>
Respects procedures governing invoicing and cash operations.</li><li>
Monitors movements in the hotel lobby with discretion.</li><li>
Able to provide concierge services such as babysitting request, courier services, restaurant reservations, transportation arrangements and others.</li><li>
Ensure the lobby area is always compliant to the brand standards.</li><li>
Well versed in the property management system and other hotel systems to ensure effective running of the hotel operation.</li><li>
Able to carry out emergency response procedures.</li><li>
Adhere to all operating standard procedures, hotel policies and brand standards.</li><li>
Standing, sitting or walking for extended periods of time.</li></ul>
Administration<ul><li>
All cashiering functions are accurately and properly done. Any supporting internal forms to be documented and approved by RDM.</li><li>
Ensure that all the required guest documentation is retrieved, updated on the system and stored safely complying to the private and confidential information policy.</li><li>
Internal communications to be consistently updated, acknowledged and passed on to others e.g log book, traces, BEO, etc.</li><li>
To balance the cash report and remittance envelope at the end of shift.</li></ul>
Others<ul><li>
Embedded with the value of Accor (Guest Passion, Trust, Respect, Innovation, Sustainable Performance and the Spirit of Conquest).</li><li>
Develop and maintain positive working relationships with others.</li><li>
Respects norms concerning hygiene and cleanliness in the workplace.</li><li>
Applies the hotel's safety regulations (fire hazards etc).</li><li>
Respects and participates in the sustainable practices hotel program.</li><li>
Perform other reasonable job duties as requested by Superiors.</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills with a friendly and professional demeanor</li><li>
Strong customer service orientation with a passion for creating memorable guest experiences</li><li>
A friendly personality paired with professionalism and a high standard of personal presentation</li><li>
Detail-oriented with the ability to multitask in a fast-paced environment</li><li>
Collaborative team player with a positive attitude</li><li>
Creative problem-solving skills to address guest concerns effectively</li><li>
Proficiency in hotel management software, preferably Opera or similar POS systems</li><li>
Basic computer skills and ability to learn new technologies quickly</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
High school diploma or equivalent; hospitality-related degree is a plus</li><li>
Open manual driver&rsquo;s license</li><li>
Previous experience in hospitality or customer service is preferred</li></ul> 

Additional Information 
<ul><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English , additional languages are a plus</li></ul></div>

Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling

City Seasons Hotels

Essential Duties &amp; Responsibilities :
<ul>
<li>Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.</li>
<li>Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.</li>
<li>Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.</li>
<li>Deals promptly, efficiently and pleasantly with any queries.</li>
<li>Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.</li>
<li>Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.</li>
<li>Show around guests of hotel facilities</li>
<li>Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.</li>
<li>Coordinate and handle all group requirements, activities once the group contract has been established.</li>
<li>Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.</li>
</ul>

Explore 3309+ Guest service agent in Dubai this November. Find roles across top companies and apply now to boost your career.

3309 guest service agent jobs IN Dubai

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