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head of account management

Delivery Hero

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are looking for a strategic leader to head our Account Management team. This role will lead a large team, elevate customer relationships, and play a pivotal role in achieving our growth targets in the Turkish market.
This position is responsible for managing long-term relationships with our business partners, driving revenue growth, leading a large team, and implementing industry best practices. We are seeking a leader with strategic thinking, strong commercial acumen, and exceptional people management skills in a fast-growing and dynamic e-commerce environment.
Responsibilities
Team Leadership &amp; Development: Lead, coach, and mentor a large Account Management team, driving performance excellence and long-term client success. Develop and empower managers and team leaders through structured guidance, coaching, and professional growth opportunities to foster a high-performance, collaborative culture.
Key Account Management: Oversee the management of relationships with our key business partners, ensuring long-term collaboration and sustainable growth. Lead high-level business reviews with top partners to set and achieve strategic goals.
Business Development &amp; Growth: Develop data-driven strategies to ensure the team meets its revenue growth, upsell, and cross-sell targets. Analyze market trends to identify new business opportunities and define actions to accelerate growth.
Operational Excellence: Supervise team performance metrics and ensure compliance with operational standards. Optimize internal processes and workflows to increase efficiency and maintain the highest quality of service.
Commercial Negotiation: Conduct high-level negotiations on large-scale commercial agreements, commission rates, and promotional opportunities. Develop strategies to maximize profitability for both partners and the company.
Cross-Functional Collaboration: Work closely with other departments, including Logistics, Marketing, Sales, Finance, and Operations, to manage large-scale projects and ensure alignment with company goals. 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, Economics, or a related field. A master's degree is a plus.</li><li>
10+ years of proven experience in Account Management, Key Account Management, or B2B Sales, preferably in e-commerce, F&amp;B, or FMCG sectors.</li><li>
5+ years of experience managing a large, multi-layered team. A track record of successfully leading teams of 25+ people and managing team leaders.</li><li>
Strong commercial negotiation, stakeholder management, and crisis resolution skills.</li><li>
Analytical mindset with the ability to interpret data, identify opportunities, and drive strategic decisions.</li><li>
Excellent verbal and written communication and presentation skills.</li><li>
Adaptability, resilience, and a hands-on approach in a fast-paced environment.</li><li>
Proficiency in English.</li></ul>
Key Competencies&middot;<ul><li>
Leadership &amp; People Management</li><li>
Strategic Thinking &amp; Business Planning</li><li>
Client Relationship Building</li><li>
Revenue Growth &amp; Profitability</li><li>
Commercial Negotiation</li><li>
Stakeholder &amp; Project Management</li><li>
Data Analytics &amp; Problem Solving</li><li>
Change Management &amp; Critical Thinking</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 25 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Head of Account Management

Yemeksepeti

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a strategic leader to head our Account Management team. This role will lead a large team, elevate customer relationships, and play a pivotal role in achieving our growth targets in the Turkish market.
 
 
 This position is responsible for managing long-term relationships with our business partners, driving revenue growth, leading a large team, and implementing industry best practices. We are seeking a leader with strategic thinking, strong commercial acumen, and exceptional people management skills in a fast-growing and dynamic e-commerce environment.
 
 
 
 Responsibilities
 
 
 
 
 Team Leadership &amp; Development:
 
 Lead, coach, and mentor a large Account Management team, driving performance excellence and long-term client success. Develop and empower managers and team leaders through structured guidance, coaching, and professional growth opportunities to foster a high-performance, collaborative culture.
 
 
 
 Key Account Management:
 
 Oversee the management of relationships with our key business partners, ensuring long-term collaboration and sustainable growth. Lead high-level business reviews with top partners to set and achieve strategic goals.
 
 
 
 Business Development &amp; Growth:
 
 Develop data-driven strategies to ensure the team meets its revenue growth, upsell, and cross-sell targets. Analyze market trends to identify new business opportunities and define actions to accelerate growth.
 
 
 
 Operational Excellence:
 
 Supervise team performance metrics and ensure compliance with operational standards. Optimize internal processes and workflows to increase efficiency and maintain the highest quality of service.
 
 
 
 Commercial Negotiation:
 
 Conduct high-level negotiations on large-scale commercial agreements, commission rates, and promotional opportunities. Develop strategies to maximize profitability for both partners and the company.
 
 
 
 Cross-Functional Collaboration:
 
 Work closely with other departments, including Logistics, Marketing, Sales, Finance, and Operations, to manage large-scale projects and ensure alignment with company goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Economics, or a related field. A master's degree is a plus.
 </li>
 <li>
 10+ years of proven experience in Account Management, Key Account Management, or B2B Sales, preferably in e-commerce, F&amp;B, or FMCG sectors.
 </li>
 <li>
 5+ years of experience managing a large, multi-layered team. A track record of successfully leading teams of 25+ people and managing team leaders.
 </li>
 <li>
 Strong commercial negotiation, stakeholder management, and crisis resolution skills.
 </li>
 <li>
 Analytical mindset with the ability to interpret data, identify opportunities, and drive strategic decisions.
 </li>
 <li>
 Excellent verbal and written communication and presentation skills.
 </li>
 <li>
 Adaptability, resilience, and a hands-on approach in a fast-paced environment.
 </li>
 <li>
 Proficiency in English.
 
 
 </li>
 </ul>
 
 Key Competencies&middot;
 
 
 
 <ul>
 <li>
 Leadership &amp; People Management
 </li>
 <li>
 Strategic Thinking &amp; Business Planning
 </li>
 <li>
 Client Relationship Building
 </li>
 <li>
 Revenue Growth &amp; Profitability
 </li>
 <li>
 Commercial Negotiation
 </li>
 <li>
 Stakeholder &amp; Project Management
 </li>
 <li>
 Data Analytics &amp; Problem Solving
 </li>
 <li>
 Change Management &amp; Critical Thinking
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 25 years!
 </li>
 <li>
 A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
 </li>
 <li>
 Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
 </li>
 <li>
 Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
 </li>
 <li>
 A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
 </li>
 <li>
 Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
 </li>
 <li>
 A comprehensive private health insurance that will never let you down when you need it!
 </li>
 <li>
 The Yemeksepeti family! Always smiling and high communication skills!
 </li>
 <li>
 A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
 
 
 </li>
 </ul>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Ferrero

<div>
 
 Company Description
 
 
 
 Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
 
 
 
 Diversity Statement
 
 
 
 Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
 
 
 
 About the Role:
 
 
 
 If you&rsquo;re looking for a role with variety, this is it. As a Key Account Executive, your main responsibility will be guiding Ferrero&rsquo;s sales strategy across a number of clients and related teams. You&rsquo;ll work alongside the head of accounts to build brilliant relationships with a breadth of clients, define sales strategies, targets, programs, commercial initiatives and promotional policies.
 
 
 In this role you will be directly reporting to the Key Account Manager. This is a brilliant opportunity for people who want to develop a career in sales department and ready to take the challenges in a dynamic environment with excelling in their skills on both technical and personal level.
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Realize monthly and annual sales target for each account and category
 </li>
 <li>
 Plan promotions and insert activities in aligned with Joint Business Plan
 </li>
 <li>
 Direct and control field executions in collaboration with field management
 </li>
 <li>
 Implement in store execution with the trade marketing priorities
 </li>
 <li>
 Build strong relationships with customers
 </li>
 <li>
 Work in partnership with marketing and trade marketing teams
 </li>
 <li>
 Ensure the right forecasting for sales levels
 </li>
 <li>
 Coordinate with logistics to solve order and delivery problems
 </li>
 <li>
 Make operational decisions, considering immediate and long-term implications, benefits and costs, and risks associated with alternatives, to create, implement and monitor the success of a business plan for our brands
 
 
 </li>
 </ul>
 
 Who we are looking for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Preferably at least 3 years of experience in Sales; account management
 </li>
 <li>
 Team player with good interpersonal relationship skills, flexible and result-oriented
 </li>
 <li>
 Fluency both in English &amp; in Turkish
 </li>
 <li>
 No restriction for travelling
 
 
 </li>
 </ul>
 
 How to be successful in the role and at Ferrero:
 
 
 
 Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
</div>

Key Account Executive

ICBC Turkey

<div>
 
 ICBC Turkey is the subsidiary of ICBC Group - the largest bank in the world according to The Banker's &ldquo;Top 1000 Banks in the World&rdquo; listing - with its presence in 49 countries around the world.
 
 
 With the fast-growing pace of ICBC Turkey has increased total assets by 424% in the last 5 years. Numerous institutions have reacted with awards to ICBC Turkey&acute;s performance and profitability, such as Best Commercial and Investment Bank in Turkey, Most Innovative Brokerage House, and Leader of Financial Intermediation Transactions.
 
 
 
 
 
 
 
 ICBC Turkey Bank is searching for a Compliance Manager for our Legislation and Compliance Unit under Internal Control &amp; Compliance Department for key components of our AML/CFT framework. The ideal candidate will bring expertise in national and international regulatory requirements, strong technical knowledge in KYC, sanctions, risk monitoring and control activities.
 
 
 
 
 
 
 This role will work closely with the Compliance Officer to ensure that the bank&rsquo;s compliance program is robust, effective, and aligned with global best practices.
 
 
 
 
 
 
 
 
 You will have below responsibilities for this position:
 
 
 <ul>
 <li>
 Support the Compliance Officer in developing, maintaining, and executing the bank&rsquo;s AML/CFT and overall Compliance Program.
 </li>
 <li>
 To perform or ensure the performance of KYC, Enhanced Due Diligence, ongoing risk monitoring, and risk assessment activities, suspicious transaction reporting.
 </li>
 <li>
 Manage and review sanctions screening alerts, investigate potential matches.
 </li>
 <li>
 Carry out 2nd level KYC reviews and manage the compliance aspects of correspondent banking relationships, including nostro/vostro account openings.
 </li>
 <li>
 Respond to correspondent bank questionnaires and provide necessary compliance documentation.
 </li>
 <li>
 Provide consultancy to branches and head office departments on AML/Compliance matters.
 </li>
 <li>
 Contribute to the revision, enhancement, and implementation of compliance policies and procedures.
 </li>
 <li>
 Prepare and deliver mandatory regulatory AML/Compliance reports in line with national requirements.
 </li>
 <li>
 Prepare periodic reports, surveys and analysis requested by the Head Office.
 </li>
 </ul>
 
 
 
 
 
 To fit this position, you need to have the below qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, economics, or a related field,
 </li>
 <li>
 Minimum 5 years of experience in AML, Compliance, Financial Crime.
 </li>
 <li>
 Successfully passed the
 
 MASAK Compliance Officer Authorization Exam.
 
 </li>
 <li>
 
 Strong command of local and international AML/CFT legislation and regulatory expectations.
 
 </li>
 <li>
 Solid understanding of correspondent banking processes and requirements.
 </li>
 <li>
 Excellent analytical, reporting, and communication skills.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 *This position does not offer a hybrid work.
 
 
 
 
</div>

Legislation and Compliance | Manager

Evonik

<div>
 
 <ul>
 <li>
 Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
 </li>
 <li>
 Operate Order management
 </li>
 <li>
 Working align with the Business Line and internal (local) business rules
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.
 </li>
 <li>
 Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
 </li>
 <li>
 Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
 </li>
 <li>
 Ensure accurate and timely reporting of all other relevant sales and customer related activities.
 </li>
 <li>
 Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
 </li>
 <li>
 Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
 </li>
 <li>
 Provide back up support to absent employees as directed. &ensp;&ensp;&ensp;&ensp;&ensp;
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, customer relations, supply chain management or similar
 </li>
 <li>
 Min. 3 years relevant work experience
 </li>
 <li>
 Advanced written and spoken English skills
 </li>
 <li>
 Resident on Anatolian side of Istanbul
 </li>
 <li>
 No military service obligation (for male candidates)
 
 
 </li>
 </ul>
 
 Your Application
 
 
 
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 
 
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 
 
 
 Your Talent Acquisition Manager:
 
 
 
 Nazli Kaplan
 
 
 Company is
 
 
 Evonik Ticaret Ltd.
</div>

Customer Service & Supply Chain Representative

Sandoz

<div>Major accountabilities:
<ul><li>Act as a business partner in all activities relating to the contractual negotiations and company&rsquo;s statutory obligations by substantiating recommendations and providing legal advice and assistance to the legal manager/Head Legal.
</li><li>Draft basic transactions and contracts independently.
</li><li>Manage disputes and litigation and/or investigations.
</li><li>Partner and liaise with external local counsels.
</li><li>Manage relationships and monitors the work of outside counsel and legal experts.
</li><li>Manage and support activities regarding compliance issues.
</li><li>Participate in the development, recommendation and implementation of legal policies, procedures and guidelines.
</li><li>Operational support on compliance systems and establishing up to date compliance processes.
</li><li>Co-ordinate and support all compliance tasks in country. Provide comprehensive, contextual advice to influence actions regarding local business activities to ensure adherence to policies and guidelines in a collaborative and business partnering approach
</li><li>Support in developing, refining, and adapting standards related to compliance to meet evolving requirements; promote consistently high ethical standards and operational excellence
</li><li>Develop and implement compliance training plan and awareness program
</li><li>Identify and communicate deviations and risks to the business, develop appropriate remediation plans ensuring adequate implementation.
</li><li>Create thorough analytic reviews and management reports. Analyze the quality of the data and processes in place and liaise with the L&amp;C Head to ensure the performance of
</li></ul><ul><li>timely, sound and fact-based risk assessments, self-assessments and related monitoring 
 
</li></ul>Minimum Requirements: 
 
Work Experience:
<ul><li>Law degree
</li><li>Min. 3 years of relevant experience in a corporate environment
</li><li>Industry/ Business Exposure
</li><li>Operations Management and Execution.
</li></ul>Skills :
<ul><li>Accountability
</li><li>Curiosity.
</li><li>Proactivity
</li><li>Business Partners.
</li><li>Contract Management.
</li><li>Law (Legal System).
</li><li>Litigation (Law).
</li><li>Microsoft Office.
 </li></ul>Languages :
<ul><li>Fluent in English</li></ul></div>

Legal and Compliance Counsel

Mandarin Oriental Hotel Group

<div>The Hotel

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;eşme, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul. 

Duties and Responsibilities
<ul>
<li>Together with Director of Sales and Assistant Director of Sales, to agree and implement rate strategy &amp; actions for the assigned geographical territories</li>
<li>To be responsible for the development of business from (but not exclusively) the following channels: Incentive Agents, Ground Handlers, Conference &amp; Banqueting Agencies, Meeting Planners, Associations, Wholesalers/ITW, Consortia, Direct Corporate Bookers.</li>
<li>To effectively manage the key accounts of the relevant markets through planned sales activity, maximizing account potential in terms of rate or room-nights in accordance with overall sales strategies.</li>
<li>To focus on the growth and continued production of existing accounts both domestic and international and to develop new accounts that are suitable for the pricing strategy of the property.</li>
<li>To sell and plan Groups and Events business in assigned territories and effectively converting enquiries into sales.</li>
<li>To implement long-term marketing and communication strategies as directed by the Director of Sales. Design, develop and execute all promotional products, and special packages to secure leisure business.</li>
<li>To coordinate partnership and sponsorship opportunities that will benefit the hotel and that support its brand initiatives.</li>
<li>To constantly monitor the market and the competition and report on threats and opportunities.</li>
<li>To send mailers and e-mail blasts to clients as need arises for promotion of hotel events and/or need periods.</li>
<li>To manage and maintain the hotel&rsquo;s on-line presence in all channels, including but not limited to travel sales channels- Preferred Partner, third party promotional sites, travel blogs etc.</li>
<li>To provide accurate and timely reporting on segment, account production and propose actions/strategies.</li>
<li>To monitor sales activities of market competitors and report at sales meetings.</li>
<li>To increase conversion and impact customer/guest satisfaction by being able to provide solutions to their needs.</li>
<li>To collaborate and communicate with Regional Sales Offices in assigned territories, to maximize sales opportunities.</li>
<li>To develop and maintain an accurate database of all relevant producing accounts.</li>
<li>To integrate the data for effective and thorough record-keeping, trend analysis and business intelligence.</li>
<li>To ensure that all accounts &amp; sales activities are recorded in Delphi.</li>
<li>To expand customer reach and gain exposure and credibility within the marketplace.</li>
<li>To develop the annual plans and participate in the budget / marketing plan process ensures buy-in and accountability of deliverables.</li>
<li>To plan and execute overseas sales trips within assigned territories and market segments.</li>
<li>To actively plan sales calls and trips to promote the hotel and seek business opportunities</li>
<li>To participate in tradeshows and workshops as required.</li>
<li>To host the site inspections and familiarization trips as needed.</li>
<li>To attend the weekly departmental sales meeting.</li>
<li>To increase the lead revenue opportunities to other MOHG properties through business development and solicitation.</li>
<li>To carry out any other duties that may be reasonably requested by the Department Head.</li></ul></div>

Sales Manager

Explore 1084+ Head of account management in House Real Estate Lawyer Jobs In Istanbul this January. Find roles across top companies and apply now to boost your career.

1084 head of account management jobs IN House Real Estate Lawyer Jobs In Istanbul

Head of Account Management

Head of Account Management

Key Account Executive

Legislation and Compliance | Manager

Customer Service & Supply Chain Representative

Legal and Compliance Counsel

Sales Manager