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head of marketing operations

Bybit

<div>
 
 
 About Us
 
 
 
 Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.
 
 
 
 
 
 Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
 
 
 
 
 
 As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 Head of Marketing Operations
 
 to architect and lead Bybit&rsquo;s next phase of global marketing evolution.
 
 
 
 
 
 This role will own the strategy, execution, and performance of Bybit&rsquo;s marketing engine&mdash;ensuring alignment between brand, growth, and business outcomes.
 
 
 
 
 
 You will build and scale a high-impact, data-driven marketing organization that drives measurable growth, market relevance, and brand resonance across all regions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Strategic Leadership
 
 
 <ul>
 <li>
 Design and execute the
 
 global marketing operations roadmap
 
 , aligning with corporate strategy and market priorities.
 </li>
 <li>
 Partner with senior leadership and business heads to define marketing goals, brand positioning, and go-to-market initiatives.
 </li>
 <li>
 Elevate marketing operations&mdash;bringing speed, precision, and accountability to strategy and execution.
 </li>
 </ul>
 
 
 2. Growth &amp; Performance Enablement
 
 
 <ul>
 <li>
 Build scalable frameworks that connect marketing investments to measurable growth, engagement, and conversion.
 </li>
 <li>
 Oversee strategic planning, budgeting, and performance tracking across global initiatives.
 </li>
 <li>
 Drive a data-driven, analytical culture&mdash;using insights to sharpen messaging, improve ROI, and optimize performance.
 </li>
 </ul>
 
 
 3. Market Expansion &amp; GTM
 
 
 <ul>
 <li>
 Lead global and regional go-to-market efforts for new products and business lines, ensuring localization and brand consistency.
 </li>
 <li>
 Collaborate cross-functionally with Product, Operations, and Business teams to accelerate user growth and market adoption.
 </li>
 <li>
 Create integration mechanisms that connect brand storytelling with commercial outcomes.
 </li>
 </ul>
 
 
 4. Leadership &amp; Organizational Impact
 
 
 <ul>
 <li>
 Lead and mentor a high-performing global marketing team, fostering creativity, discipline, and ownership.
 </li>
 <li>
 Redefine marketing structures and workflows to support cross-regional collaboration and scale.
 </li>
 <li>
 Shape a strong, performance-driven culture that values innovation, agility, and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10+ years of marketing leadership experience, ideally within
 
 FinTech, Crypto, or high-growth tech ecosystems
 
 .
 </li>
 <li>
 Proven success building and scaling global marketing frameworks and leading multi-regional teams.
 </li>
 <li>
 Strong balance of strategic vision and hands-on operational execution.
 </li>
 <li>
 Excellent cross-cultural communication and stakeholder management skills.
 </li>
 <li>
 
 English fluency is a must;
 
 Mandarin proficiency is a strong plus to support effective engagement with global and regional leadership.
 </li>
 <li>
 Analytical, entrepreneurial, and comfortable operating in a fast-changing, high-impact environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us
 
 
 
 At Bybit, we are committed to fostering a supportive and enriching work environment.
 
 
 Our benefits include:
 
 <ul>
 <li>
 Study Growth Fund: We support your professional development and continuous learning.
 </li>
 <li>
 Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
 </li>
 <li>
 Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
 </li>
 <li>
 Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
 </li>
 <li>
 Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
 </li>
 </ul>
 
 
</div>

Head of Marketing Operations

Edelman

<div>
 Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
 
 
 At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
 
 
 Edelman UAE has an immediate opening for an experienced Business Development Manager to work with the Operations Team due to company growth.
 
 
 The Business Development Manager is responsible for coordinating and managing the new business process to ensure integration across teams in developing responses to new business requests and RFPs. Together with the Head of Operations, they will be responsible for leading all new business efforts to secure new clients and organically grow existing clients.
 
 
 Reporting to the Head of Operations, the role will work closely across the agency with the senior leadership team as well as account management and the global new business team as required.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Representing Edelman as the first point of contact for prospective clients; understanding their needs and objectives and presenting this back to the senior team.
 </li>
 <li>
 Managing and completing detailed prospective Requests for Information (RFIs) and Requests for Procurement (RFP).
 </li>
 <li>
 Supporting the refinement and roll-out of the agency new business development process. Managing the lead capture process, qualifying and prioritizing opportunities.
 </li>
 <li>
 Tracking agency wins and losses and review performance, conversion rate and costs.
 </li>
 <li>
 Building solid relationships with procurement, vendors and distributors, as well as communications teams.
 </li>
 <li>
 May be required to shape, manage and train in the new business process.
 </li>
 <li>
 Ensuring that there is no conflict of interest in working with a potential client.
 </li>
 <li>
 Working with the teams and finance to ensure all budgets are in line with scopes of work and realistic based on market and company knowledge.
 </li>
 <li>
 Partnering with the marketing lead on all efforts relating to events, awards and case studies.
 </li>
 <li>
 Partnering with the resourcing and senior leadership team on all efforts relating to staffing projects, new wins and existing client remits.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 At least 7 years&rsquo; experience within an agency environment &ndash; Middle East experience in a hybrid communications and operations role would be a bonus.
 </li>
 <li>
 Advanced written and spoken English, as well as Arabic is necessary
 </li>
 <li>
 Proven business development experience.
 </li>
 <li>
 Proficient in all Microsoft Office applications, namely Powerpoint and Excel.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Exceptional management skills.
 </li>
 <li>
 Effective communication and negotiation skills.
 </li>
 <li>
 Strong business acumen.
 </li>
 <li>
 Strategic thinker.
 </li>
 <li>
 Detail-oriented, process-driven and persuasive.
 </li>
 <li>
 Strong influencing ability and gravitas for internal and external engagement.
 </li>
 <li>
 Experience managing finances, including budget development.
 </li>
 <li>
 Team player who is focused on developing a collaborative work ethic within account teams and is committed to ensuring an excellent work environment.
 
 
 
 </li>
 </ul>
 We are dedicated to building a diverse, inclusive, and authentic workplace, so if you&rsquo;re excited about this role but your experience doesn&rsquo;t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
</div>

Business Development Manager - Arabic Speaker (Abu Dhabi)

Abu Dhabi University

<div>
 
 
 Position Title
 
 
 
 
 Administrative Assistant
 
 of the Office of Academic Integrity, Al Ain Campus Department/Unit
 
 
 
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 To provide comprehensive administrative support to the Head of Office of Academic Integrity (OAI) and assist with the day-to-day running of the office.
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Provide full secretarial and administrative support to the Head of OAI.
 </li>
 <li>
 Receive all completed academic integrity reports submitted by instructors or proctors along with the supportive evidence.
 </li>
 <li>
 Check if all received reports are filled out appropriately and if all documentation pertinent to the report is complete.
 </li>
 <li>
 Forward all alleged academic integrity violation reports to the Head of OAI.
 </li>
 <li>
 Schedule meetings with students, Academic Integrity Committees, etc. (arrangement of the above includes, preparing agendas and taking minutes).
 </li>
 <li>
 Follow up on the implementation of the decisions made by the Academic Integrity Committees and Academic Integrity Appeal Committee.
 </li>
 <li>
 Receive written statements from students who filed appeals.
 </li>
 <li>
 Maintain up-to-date filing system for both hard copies and electronic files of Academic Integrity violation cases.
 </li>
 <li>
 Carry out other administrative OAI-related tasks, such as assisting in exam proctoring schedule, preparing BRFs, calling students to attend AI workshops, etc.
 </li>
 <li>
 Address students&rsquo; concern regarding an academic integrity issue at Al Ain Campus.
 </li>
 <li>
 Assist in proctoring arrangements, examination-related processes, and all other matters pertaining to academic integrity at Al Ain Campus.
 </li>
 <li>
 Assist with any administrative issues as directed by the Head of OAI and the Dean of COE.
 </li>
 <li>
 Supporting selected COE operations at AA Campus.
 </li>
 </ul>
 
 
 
 
 
 Minimum Educational Qualifications Required for the Role:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline
 </li>
 </ul>
 
 
 
 
 
 Minimum Years of Experience Required:
 
 
 <ul>
 <li>
 2-3 years of experience in a similar role or a related field
 </li>
 </ul>
 
 
 
 
 
 Nature of Relevant Experience Required:
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in the administrative role.
 </li>
 </ul>
 
 
 
 
 
 Language - Skills:
 
 
 <ul>
 <li>
 English is required.
 </li>
 <li>
 Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Special Skills and Abilities:
 
 
 <ul>
 <li>
 Organizational skills, time management, flexibility, and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Job Indicators (of successful achievement of each objective):
 
 
 
 
 
 <ul>
 <li>
 80% satisfaction by the Head of OAI.
 </li>
 <li>
 80% satisfaction by the Provost, AA Campus Director, Registrar, Deans, instructors.
 </li>
 <li>
 80% satisfaction by the AI and AI Appeal Committees.
 </li>
 <li>
 80% satisfaction by students .
 </li>
 </ul>
 
 
 
 
 
 Stakeholders:
 
 
 
 
 
 <ul>
 <li>
 Head of OAI.
 </li>
 <li>
 Members of OAI Team.
 </li>
 <li>
 AA Campus Director.
 </li>
 <li>
 Office of the Registrar.
 </li>
 <li>
 Academic Integrity Committee (AIC) and Academic Integrity Appeal Committees (AIAC).
 </li>
 <li>
 University faculty and staff members.
 </li>
 <li>
 Students .
 </li>
 </ul>
 
 
 
 
 
 Clients (recipients of services):
 
 
 
 
 
 <ul>
 <li>
 Head of OAI.
 </li>
 <li>
 Members of OAI Team.
 </li>
 <li>
 Academic Integrity Committee (AIC) and Academic Integrity Appeal Committees (AIAC).
 </li>
 <li>
 Office of the Registrar.
 </li>
 <li>
 University faculty and staff members.
 </li>
 <li>
 University students and parents.
 </li>
 </ul>
 
 
 
 
 
 
 
 You can submit your CV through the Link: Administrative Assistant
 
</div>

Administrative Assistant

ManpowerGroup Middle East

<div>
 
 
 We are seeking of
 
 
 
 Head of Public Relation
 
 
 
 for one of our clients based in
 
 
 
 Abu Dhabi
 
 
 
 
 
 
 
 
 The
 
 
 
 Head of Public Relations
 
 
 
 leads the PR function to enhance the agency&rsquo;s reputation, deliver client success, and drive measurable impact through integrated communications. This role requires expertise in traditional and digital PR, influencer engagement, and content development in both Arabic and English. The candidate must demonstrate a proven track record in multi-channel PR campaigns, digital-first strategies, crisis management, and team leadership in a fast-paced agency environment.
 
 
 
 
 ______________________________________________________________________________
 
 
 
 
 
 
 
 
 KEY PERFORMANCE AREAS
 
 
 
 
 
 
 
 
 
 Strategic Leadership
 
 
 
 <ul>
 <li>
 
 Develop and execute comprehensive PR strategies that integrate traditional media, digital PR, influencer marketing, and content.
 
 </li>
 <li>
 
 Provide strategic counsel on reputation management, crisis communication, stakeholder engagement, and brand positioning.
 
 </li>
 <li>
 
 Align PR initiatives with clients&rsquo; broader business and marketing goals.
 
 </li>
 </ul>
 
 
 
 
 
 
 Team &amp; Stakeholder Management
 
 
 
 <ul>
 <li>
 
 Lead and mentor a multilingual PR team, ensuring high standards of bilingual (Arabic &amp; English) content delivery.
 
 </li>
 <li>
 
 Foster collaboration, innovation, and cross-functional teamwork.
 
 </li>
 <li>
 
 Build and sustain strong relationships with government entities, media representatives, influencers, and community leaders.
 
 </li>
 </ul>
 
 
 
 
 
 
 Media &amp; Influencer Relations
 
 
 
 <ul>
 <li>
 
 Cultivate strong ties with journalists, editors, broadcasters, and digital influencers across sectors.
 
 </li>
 <li>
 
 Oversee the creation and distribution of press releases, media kits, thought leadership articles, and digital storytelling assets.
 
 </li>
 <li>
 
 Implement structured influencer engagement programmes, including identification, negotiation, contracting, and performance evaluation.
 
 </li>
 </ul>
 
 
 
 
 
 
 Digital PR &amp; Content Creation
 
 
 
 <ul>
 <li>
 
 Lead digital PR campaigns leveraging SEO, online media, blogs, podcasts, and emerging platforms.
 
 </li>
 <li>
 
 Supervise the development of bilingual content (Arabic/English) across websites, social media, newsletters, and branded publications.
 
 </li>
 <li>
 
 Ensure content consistency with brand voice, cultural appropriateness, and audience resonance.
 
 </li>
 </ul>
 
 
 
 
 
 
 Crisis Communication
 
 
 
 <ul>
 <li>
 
 Design and implement crisis communication protocols with bilingual holding statements and FAQs.
 
 </li>
 <li>
 
 Act as senior advisor during crises, ensuring fast, transparent, and controlled communication across traditional and digital channels.
 
 </li>
 </ul>
 
 
 
 
 
 
 Analytics &amp; Reporting
 
 
 
 <ul>
 <li>
 
 Drive data-driven decision-making by setting clear KPIs (media reach, share of voice, sentiment, engagement, conversions).
 
 </li>
 <li>
 
 Use PR tech tools for media monitoring, influencer tracking, social listening, and impact measurement.
 
 </li>
 <li>
 
 Present monthly and quarterly insights to clients and agency leadership.
 
 </li>
 </ul>
 
 
 
 
 
 
 Industry Expertise &amp; Innovation
 
 
 
 <ul>
 <li>
 
 Stay up to date with global and regional PR trends, including AI in PR, influencer marketing regulations, and digital-first storytelling.
 
 </li>
 <li>
 
 Introduce innovative practices (e.g., short-form video PR, executive LinkedIn strategies, podcast thought leadership).
 
 </li>
 </ul>
 
 
 ______________________________________________________________________________
 
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in PR, Communications, Journalism, Political Science, or related fields (master&rsquo;s degree preferred).
 
 </li>
 <li>
 
 10+ years of experience in PR (agency or client side), with regional GCC experience strongly preferred.
 
 </li>
 <li>
 
 Proven track record in:
 
 </li>
 <li>
 
 Managing integrated PR campaigns (traditional + digital).
 
 </li>
 <li>
 
 Leading crisis communication efforts.
 
 </li>
 <li>
 
 Building long-term influencer and media partnerships.
 
 </li>
 <li>
 
 Bilingual fluency (Arabic &amp; English) with excellent writing, editing, and public speaking skills.
 
 </li>
 <li>
 
 Strong knowledge of digital PR tools, influencer marketing platforms, analytics dashboards, and AI-driven media monitoring.
 
 </li>
 </ul>
 
 
 ______________________________________________________________________________
 
 
 
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 
 
 
 
 Knowledge
 
 
 
 <ul>
 <li>
 
 Strong grasp of UAE and GCC socio-political landscape and cultural nuances.
 
 </li>
 <li>
 
 Understanding of digital ecosystems, influencer marketing regulations, and content engagement models.
 
 </li>
 <li>
 
 Knowledge of emerging technologies in PR (AI, digital listening, immersive content).
 
 </li>
 </ul>
 
 
 
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 
 Strategic thinking and analytical skills.
 
 </li>
 <li>
 
 Excellent bilingual writing and editing (Arabic &amp; English).
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Public speaking, media handling, and presentation skills.
 
 </li>
 <li>
 
 Negotiation and stakeholder management.
 
 </li>
 </ul>
 
 
</div>

Head of Public Relations

ITPulse Innovative Technologies

Department: Information TechnologyReports To: IT Manager / Head of ITLocation: Abu Dhabi - UAEEmployment Type: Full-timeSalary: 2000 &ndash; 3500 AEDJoining: ImmediateExperience Required: Minimum 1 Year in UAEJob SummaryThe IT Sales Coordinator supports the sales team in achieving business goals by managing sales operations, coordinating client communications, and ensuring smooth execution of sales processes. This role involves preparing quotations and proposals, handling order processing, maintaining CRM data, and providing administrative and logistical support to the sales and technical teams. The ideal candidate combines strong organizational and communication skills with a good understanding of IT products, solutions, and services.Key Responsibilities1. Sales Coordination &amp; Support<ul><li>Assist the sales team in preparing quotations, proposals, and tenders for IT products and services.</li><li>Coordinate with technical teams to ensure accurate solution scoping, pricing, and delivery timelines.</li><li>Process sales orders, track deliveries, and follow up with vendors and clients to ensure timely completion.</li><li>Maintain accurate and up-to-date sales records, reports, and client databases in CRM systems.</li></ul>2. Client &amp; Vendor Communication<ul><li>Serve as a liaison between clients, vendors, and internal departments to facilitate smooth communication.</li><li>Respond to client inquiries and provide updates on quotations, orders, and deliveries.</li><li>Coordinate with vendors and distributors for pricing, product availability, and delivery schedules.</li><li>Support relationship-building efforts by scheduling meetings, demos, and client visits.</li></ul>3. Documentation &amp; Reporting<ul><li>Prepare and manage documentation for proposals, purchase orders, invoices, and contracts.</li><li>Track and report on sales performance metrics, forecasts, and pipeline activities.</li><li>Support compliance with internal sales policies and documentation standards.</li></ul>4. Administrative &amp; Operational Support<ul><li>Maintain organized electronic and physical records of all sales transactions and communications.</li><li>Assist in planning sales campaigns, marketing initiatives, and promotional events.</li><li>Support onboarding of new clients and coordinate post-sales follow-up with service teams.</li></ul>Qualifications &amp; SkillsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Information Technology, or a related field.</li><li>2&ndash;4 years of experience as a Sales Coordinator, Sales Support in an IT or technology company.</li></ul>Technical Skills<ul><li>Understanding of IT products, software solutions, hardware, and managed services.</li><li>Proficiency in CRM systems and MS Office Suite (especially Excel and PowerPoint).</li><li>Experience with quotation tools, ERP systems, or procurement portals is a plus.</li></ul>Soft Skills<ul><li>Strong organizational and multitasking skills.</li><li>Excellent written and verbal communication abilities.</li><li>Attention to detail and accuracy in documentation.</li><li>Customer-focused with a proactive and problem-solving mindset.</li><li>Ability to work effectively under tight deadlines and coordinate across teams.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Immediately available to join?</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>Expected Start Date: 25/10/2025

IT Coordinator - Female under Family visa

Land ship engineering and construction LLC

Company:ARKAN FOR POLYSTONE DESIGN AND MANUFACTURING LLCDivision/Department: Human ResourcesLocation: Abu DhabiJob Title: HR Officer / HR ExecutiveReporting To: HR &amp; Admin Manager / Head &ndash; OperationsLevel: L2Type of Position: &#9745; Full-time &#9744; Part-timeHours: As per company policy (6 days a week)General DescriptionThe HR Officer / Executive at ARKAN Polystone and Design Manufacturing L.L.C. is responsible for managing and supporting the company&rsquo;s daily HR operations, ensuring smooth employee relations, recruitment, payroll assistance, and compliance with UAE labour laws. The role involves coordinating all HR activities from onboarding to offboarding, maintaining accurate personnel records, and assisting in the implementation of HR policies and procedures.Key Responsibilities<ul><li>Handle end-to-end recruitment: job postings, screening, shortlisting, and scheduling interviews.</li><li>Maintain and update employee master data, leave records, and personnel files.</li><li>Prepare offer letters, employment contracts, NOCs, salary certificates, and related HR documents.</li><li>Support payroll processing by collecting attendance, leave, and overtime details.</li><li>Coordinate visa processing, renewals, medicals, and Emirates ID documentation in line with PRO.</li><li>Manage onboarding and orientation of new employees.</li><li>Assist in developing and implementing HR policies and procedures.</li><li>Maintain employee discipline, confidentiality, and professional conduct.</li><li>Handle employee grievances and escalate issues to management when required.</li><li>Coordinate training and performance evaluation processes.</li><li>Assist with HR reports, memos, and circulars.</li><li>Ensure compliance with UAE labour law and company regulations.</li><li>Support administrative activities and coordinate between HR, accounts, and operations teams.</li></ul>Key Performance Indicators (KPIs)<ul><li>100% accuracy in employee record management.</li><li>All HR requests and documentation processed within 48 hours.</li><li>100% compliance with UAE labour law.</li><li>Timely completion of recruitment and onboarding processes.</li><li>Minimal employee grievance escalation.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>3 to 5 years of relevant HR experience in the UAE.</li><li>Strong knowledge of UAE Labour Law and visa procedures.</li><li>Excellent communication and interpersonal skills.</li><li>Proficient in MS Office and HR software (ERP knowledge is an advantage).</li><li>Detail-oriented, well-organized, and able to multitask effectively.</li><li>Preference: Muslim Female candidates currently based in Abu Dhabi.</li></ul>Reporting ToHR &amp; Admin Manager / Head &ndash; OperationsWork LocationAbu Dhabi &ndash; Industrial AreaSalaryTo be discussed during the interview.How to ApplyInterested candidates may apply via Indeed or send their updated CV to: admlandship@gmail.com Please mention &ldquo;HR Officer / Executive &ndash; Abu Dhabi&rdquo; in the subject line.Job Types: Full-time, PermanentPay: From AED2,500.00 per month

HR Executive

OliOli Children's Museum

<div>Position: Venue Manager
Location: Abu Dhabi, UAE
Employment Type: Full-Time
FOUNDERS BACKGROUND
We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.
ORGANIZATIONAL DESCRIPTION
OliOli&reg; was our first pioneering project - a children's museum that redefined play and learning by creating immersive galleries for open-ended exploration.
Building on this foundation, we are now bringing Hoppi&reg; - a new play destination for families - coming soon to a new mall in Abu Dhabi.
Hoppi&reg; is designed especially for children aged 2-8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.
Hoppi&reg; aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.
POSITION OVERVIEW
The Venue Manager will oversee daily operations and ensure Hoppi&reg; delivers safe, high-quality, and joyful experiences for children and families. The role includes leading the team, maintaining operational excellence, and building Hoppi&reg;'s reputation as a go-to family destination in Abu Dhabi.
KEY DUTIES &amp; RESPONSIBILITIES
Strategic &amp; Commercial Focus<ul>
<li>Work closely with the corporate team to support the venues P&amp;L, ensuring sustainable growth and alignment with agreed financial targets.</li>
<li>Drive growth across all revenue streams ticketing, caf&eacute;, merchandise, and events/parties with a focus on long-term profitability and guest value.
</li><li>Contribute to budgeting, forecasting, and financial planning in collaboration with corporate, with emphasis on revenue opportunities and cost awareness.</li>
<li>Track, monitor, and deliver on key performance indicators (KPIs) including attendance, revenue per visitor, repeat visitation, caf&eacute; sales per head, and merchandise sales per head.</li>
<li>Partner with the corporate sales/partnership team to establish and grow B2B sales (travel trade and corporate partnerships) with a goal of contributing at least 15% of revenue by end of year 1.</li>
<li>Prepare and present monthly reports covering guest experience, operational highlights, commercial performance, and key challenges, in coordination with corporate finance.</li></ul>
Guest Engagement / Satisfaction:
<ul><li>Ensure that all children/guests visiting Hoppi&reg; have a joyful and memorable experience through a highly talented, effective, kind and committed frontline team.</li><li>
Guest feedback:<ul><li>
Accurately measure and respond to guest satisfaction on a periodic basis:<ul><li>
Effectively collect information from guests to understand how they spend their time in the space and how we can improve that experience through (a) reviews (b) frontline team and (c) direct guest interactions.</li><li>
Spend time on the floor, particularly during special program implementation to understand guest feedback and address it as appropriate.</li><li>
Structured compilation and sharing of the guest feedback with colleagues to address the complaints raised and avoid similar problems in the future.</li></ul></li><li>
Identify any patterns/systemic issues in relation to guest dissatisfaction and resolve them in an optimal and appropriate manner.</li><li>
Check the various virtual platforms where guests provide their feedback and respond to guests as appropriate/required.</li></ul></li><li>
Based on guest feedback, identify galleries/programs which require new/additional content and resources.</li><li>
Ensure that the frontline team is well-equipped to engage with different types of group visits, including field trips and birthday party visits.</li></ul>
Leadership:<ul><li>
Ensure that the team has a thorough understanding of why Hoppi&reg; exists, and why we do what we do.</li><li>
Recruit/develop superstar facilitators as part of the frontline team.</li><li>
Contribute towards a positive, genuine, team-based, guest-first centric culture.</li><li>
Keep team morale high through a) recognizing star performers b) encouraging and enabling others to outperform c) sincerely caring for their development and growth d) having informal gatherings for team building activities, etc.
</li><li>Supervise and oversee the performance of the frontline team; assess/evaluate and provide constructive feedback regularly with a continuous focus on their development and on improving guest satisfaction.</li><li>
Bring positive energy to the floor, and inspire the frontline team to ensure that kids/guests are having an amazing time.</li><li>
Develop and implement a training calendar for the frontline team that enables them to excel at engaging with guests in a meaningful way; bring in external experts as/when appropriate and necessary.</li><li>
Ensure and enable transparent/effective communication within the team.</li><li>
Address team concerns, constraints and grievances in an empathetic and compassionate manner.</li></ul>
Marketing &amp; Community engagement
<ul><li>Execute marketing initiatives in alignment with the central brand/marketing team, including mall activations, seasonal campaigns, and promotional offers that drive footfall and revenue.</li><li>
Establish Hoppi&reg; as the hub for relevant topical discussions for parents by hosting regular talks, workshops or discussions relevant to parents and children.</li><li>
Host at least 1 event in this respect every 6 weeks.</li><li>
Adhere to corporate standards and guidelines.</li></ul>
Implementing the Creative Calendar:<ul><li>
Create the execution framework to deliver a variety of creative programs throughout the year.</li><li>
Develop a solid understanding of the programs and prepare the execution plan on a quarterly basis; prep the team and ensure they have clarity/visibility of expectations from them in relation to the programming activities.</li><li>
Work with local colleges and other institutions to identify and create a pool of part-time talent and develop training programs to ensure they are able to deliver to the Hoppi&reg; standard.</li><li>
Take a particularly hands-on (on the floor) approach during bigger events and activations; speak with guests on a daily basis during such times to understand feedback and opportunities for improvement.</li><li>
Work with other colleagues to prepare a detailed debrief for each program.</li></ul>
Physical infrastructure:<ul><li>
Through the dedicated facilities team (including a senior manager and a supervisor), ensure that the premises are safe, clean and presentable at all times + that all the exhibits and equipment are in good working condition.</li></ul>
Operations/admin:<ul><li>
Manage the staffing schedule to optimize guest experience and satisfaction.</li><li>
Be responsible for all other administrative and operational aspects of the venue.</li><li>
Prepare monthly reports + ensure that the knowledge in relation to the guest engagement function is institutionalized through the right documents, templates and systems.</li><li>
Create mechanism with the creative team to allow team members to submit ideas and carry through from concept to delivery.</li><li>
Oversee payroll review, and cross-departmental coordination for smooth operations.</li><li>
Ensure full compliance with child safety standards, food safety regulations, and mall fire &amp; safety guidelines.</li><li>
Oversee and optimize technology systems including POS, booking/ticketing platforms, CRM, and reporting tools.</li><li>
Manage merchandise operations including stock management, visual merchandising, and pricing strategy to maximize sales.</li><li>
Oversee all caf&eacute; operations ensuring menu innovation, food quality, hygiene, supplier relationships, and guest satisfaction.</li><li>
Build and maintain a strong relationship with mall management, ensuring smooth day-to-day operations, compliance with mall policies, and alignment on safety, security, and facilities management.</li></ul> 
QUALIFICATIONS<ul><li>
Prior leadership experience within a guest engagement role in the relevant industry is a MUST.</li><li>
Minimum of 7-year work experience, including in Dubai, is a MUST.</li><li>
Ability to work within a highly diverse and multicultural environment.</li><li>
Exceptional communication skills.</li><li>
Outcomes driven.</li></ul> 
Traits &amp; Characteristics<ul><li>
Self-starter and self-motivated; thrives in a team-oriented and collaborative environment.</li><li>
Thoughtful, conscientious, and genuine.</li><li>
Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous.</li><li>
Excellent organization and execution skills with strong attention to detail.</li><li>
Resilient and quick learner.</li></ul></div>

[Hoppi®] Venue Manager

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