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hr operation senior specialist Jobs in Oman

hr operation senior specialist

head of operations

Ooredoo Fintech

<div>
 <ol>
 <li>
 
 PROFILE
 
 </li>
 </ol>
 
 
 
 
 
 Role Title: Head of Operations, Oman
 
 
 
 
 Reporting to: Chief Operating Officer
 
 
 
 
 
 <ol>
 <li>
 
 CONTEXT
 
 </li>
 </ol>
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 ROLE PURPOSE
 
 </li>
 </ol>
 
 
 
 
 The Head of Operations, Oman is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 <ol>
 <li>
 
 ROLE ACCOUNTABILITIES
 
 </li>
 </ol>
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 LEADERSHIP
 
 </li>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience and Skills
 
 </li>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

Head of Operations

The Tint Xperts

We are Hiring Branch Accountant to join our company in Muscat, Oman.Job Summary:We are seeking a highly skilled and experienced Branch Accountant to oversee the end-to-end financial operations of our Oman Branch. The successful candidate will be responsible for managing all accounting functions, ensuring strict compliance with local financial regulations, and serving as the key liaison for financial finalization, reporting, and audit coordination with our Head Office and external auditors.Responsibilities:&#9679; Handle the full spectrum of branch accounting, including receivables, payables, fixed assets, inter-unit reconciliations and financial reporting.&#9679; Prepare and manage monthly, quarterly and yearly financial closings.&#9679; Monitor daily, weekly and monthly cash flow, ensuring accurate bank reconciliation and cash handling.&#9679; Manage trade-related banking matters, including Letters of Credit (LCs) and guarantees.&#9679; Coordinate with the Head Office and Branch Manager to ensure smooth financial operations.&#9679; Liaise with auditors for finalizing branch financials and filing tax returns in compliance with Oman regulations.&#9679; Utilize Microsoft Dynamics GP system for accounting and financial management tasks.&#9679; Assist with financial analysis and reporting to senior management.Qualification &amp; Experience:- Education Mandatory: Certified Public Accountant (CPA)/ CMA.- Must be currently based in Oman with at least 7-10 years of experience in the Oman market.- Proven expertise in handling end-to-end accounting processes and financial reporting.- Strong understanding of Oman&rsquo;s tax regulations and financial compliance requirements.- Ability to work independently and handle branch financial matters with minimal supervision.- Excellent analytical, problem-solving and communication skills.- Proficiency in Microsoft Dynamics GP system is preferred.Job Types: Full-time, PermanentPay: RO700.000 - RO1,000.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Oman: 6 years (Required)</li><li>End-to-End Accounting processes and Financial reporting: 6 years (Required)</li><li>Oman&rsquo;s Tax Regulations and Financial Compliance: 6 years (Required)</li><li>Microsoft Dynamics GP System: 6 years (Required)</li></ul>License/Certification:<ul><li>CPA (Certified Public Accountant) / CMA (Required)</li></ul>Location:<ul><li>Muscat (Required)</li></ul>

Branch Accountant

We are looking for a Senior Accountant to lead the comprehensive financial management of our Oman Branch. This pivotal role entails full ownership of the accounting function, from ensuring rigorous compliance with Omani financial law to acting as the primary liaison for all Head Office reporting and audit activities. The ideal candidate will be a proactive and strategic professional capable of managing the branch's finances autonomously.Responsibilities:<ul><li>Manage the full spectrum of financial accounting, including AR, AP, fixed assets, inter-company reconciliations and period-end closing.</li><li>Oversee the preparation and timely submission of monthly, quarterly and annual financial statements.</li><li>Monitor and manage branch cash flow, conducting regular bank reconciliations and ensuring optimal liquidity.</li><li>Handle all trade finance operations, including the processing of Letters of Credit (LCs) and bank guarantees.</li><li>Collaborate closely with the Head Office and Branch Manager to align financial strategy with operational goals.</li><li>Lead the annual audit process and ensure the accurate and timely filing of all corporate tax returns in compliance with Omani regulations.</li><li>Utilize Microsoft Dynamics GP as the primary system for all accounting and financial management tasks.</li><li>Provide financial analysis and insightful reports to support senior management decision-making.</li></ul>Qualifications &amp; Experience:- Education Mandatory: Certified Public Accountant (CPA)/ CMA.- Must be currently located in Oman with 7-10 years of relevant accounting experience within the Omani market.- Demonstrated mastery of end-to-end accounting processes and financial reporting.- In-depth knowledge of Omani tax laws and financial compliance standards.- Proven ability to operate independently and manage branch finances with minimal oversight.- Exceptional analytical, problem solving, and communication skills.- Proficiency in Microsoft Dynamics GP is highly preferred.Job Types: Full-time, PermanentPay: RO800.000 - RO1,000.000 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>As Senior Accountant in Oman: 6 years (Required)</li><li>End-to-End Accounting processes and Financial Reporting: 6 years (Required)</li><li>Omani tax laws and financial compliance standards: 6 years (Required)</li><li>Microsoft Dynamics GP : 6 years (Preferred)</li></ul>License/Certification:<ul><li>CPA (Certified Public Accountant) / CMA (Required)</li></ul>Location:<ul><li>Muscat (Required)</li></ul>

Senior Accountant

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
Qualifications Summary:
The Head Chef &ndash; Benihana Teppanyaki is responsible for overseeing all culinary operations of the Benihana restaurant, ensuring the authentic delivery of Japanese teppanyaki dining experiences while upholding the highest standards of food quality, presentation, hygiene, and safety. The role requires strong leadership, creativity, and brand compliance to guarantee exceptional guest satisfaction and consistency with Benihana International and Tivoli Hotels standards.
Key Responsibilities:
1. Culinary Leadership &amp; Operations<ul><li>
Lead and supervise all kitchen operations of Benihana Teppanyaki, ensuring high-quality food preparation and service.</li><li>
Plan, organize, and control daily kitchen operations including mise en place, live cooking, and service coordination.</li><li>
Ensure authentic preparation and presentation of all teppanyaki, sushi, and Japanese-inspired dishes according to Benihana brand recipes and standards.</li><li>
Oversee stock levels, food costing, and waste control to maintain profitability.</li><li>
Ensure all equipment and teppan grills are properly maintained, cleaned, and safe for use.</li></ul>
2. Team Management &amp; Training<ul><li>
Lead, motivate, and train the teppanyaki chefs and kitchen team to deliver consistent, engaging, and theatrical cooking experiences.</li><li>
Conduct regular performance evaluations and provide coaching and development for team members.</li><li>
Maintain a culture of discipline, teamwork, and excellence within the kitchen.</li><li>
Support HR and Culinary leadership in recruitment and onboarding of chefs.</li></ul>
3. Quality Control &amp; Food Safety<ul><li>
Ensure all dishes meet brand presentation, taste, and portion standards.</li><li>
Work closely with the Hygiene &amp; Food Safety Manager to ensure full compliance with HACCP and local food safety regulations.</li><li>
Implement and monitor cleaning schedules, temperature checks, and proper food storage.</li></ul>
4. Menu Development &amp; Brand Compliance<ul><li>
Collaborate with Benihana Corporate Chefs and Executive Chef for menu planning, seasonal specials, and brand updates.</li><li>
Ensure all menu items, ingredients, and methods adhere strictly to Benihana brand specifications.</li><li>
Stay updated on Japanese culinary trends and recommend innovative ideas while maintaining brand authenticity.</li></ul>
5. Guest Experience &amp; Brand Representation<ul><li>
Deliver an engaging and interactive dining experience through live teppanyaki cooking and chef&ndash;guest interaction.</li><li>
Ensure guest satisfaction through quality, consistency, and memorable presentation.</li><li>
Handle guest feedback professionally and promptly, turning opportunities into positive outcomes.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s Degree, or any related Culinary degree.</li><li>Minimum of 2 years of industry and culinary management experience.</li><li>Previous experience with controlling food and labor cost, demonstration cooking, menu development, pricing, and training of culinary team members.</li><li>Eye for detail to achieve operational excellence</li><li>Passion for leadership and teamwork</li><li>Excellent guest service skills</li></ul></div>

Head Chef – Benihana Teppanyaki

Prysmian

<div>
 The contract specialist supports the organization and project team in handling all contractual and related commercial aspects in connection with the contracts with the customers as well as subcontractors and vendors, during the entire project&rsquo;s life cycle.
 
 
 
 Key Deliverables &ndash; To And Through The Head Of Department
 
 
 
 <ul>
 <li>
 Assisting in managing the contracts life-cycle during project execution and warranty phases, including but not limited to: review and draft of amendments, contractual documents, renewal of contracts.
 </li>
 <li>
 Providing comments on contractual clauses and requirements.
 </li>
 <li>
 Support the change management process. This includes drafting and review of change orders, claims, back charges and penalties, defence of incoming claims vis-a-vis customers, subcontractors and key vendors.
 </li>
 <li>
 Safeguarding contractual obligations including tracking and timely issuance of notifications, monitoring of milestones and payment in cooperation with the project team.
 </li>
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 Solicit or ensures notification and submission of requests and notices, documents, in particular for those subject to time limits.
 </li>
 <li>
 Monitoring all the contractual milestones and related payments.
 </li>
 <li>
 Advise head of the contract management on any aspect of the Project execution which deviates from the requirements of the Contract.
 </li>
 <li>
 Collects and organizes the documentation from the Sales Team.
 </li>
 <li>
 Identify contractual requirements.
 </li>
 <li>
 Ensure accurate control of bid documentation from the day of order receipt.
 </li>
 <li>
 Coordinate with internal department (engineering, QC, logistic) and get the required documents.
 </li>
 <li>
 Submit documentation on customer portal/by email on time.
 </li>
 <li>
 Follow up for documentation approval within the documentation cycle set in the contract.
 </li>
 <li>
 Keep track of the documentation status and inform line manager in case of any delay.
 </li>
 <li>
 Take immediate action on customer queries and forward to concerned department for review,
 </li>
 <li>
 To prepare VDRL and MRB index as per customer requirement.
 </li>
 <li>
 Submission of MRB within the agreed timeframe, in soft and hard copy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Profile
 
 
 :
 
 
 
 <ul>
 <li>
 Degree in business administration.
 </li>
 <li>
 Knowledge of cable or energy industry.
 </li>
 <li>
 Proven knowledge of EPC suite of contracts.
 </li>
 <li>
 Availability to frequent business travels.
 
 
 </li>
 </ul>
 
 Skills/Knowledge
 
 
 
 <ul>
 <li>
 Proficient in English.
 </li>
 <li>
 Critical thinking and problem-solving skills.
 </li>
 <li>
 Planning and organization; Time management.
 </li>
 <li>
 Decisiveness, proactiveness, business acumen; Teamwork and communication skills.
 </li>
 <li>
 Conflict management, negotiation skills, adaptability and stress tolerance.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Extensive experience as contract specialist.
 </li>
 <li>
 Proven track record in successfully executing multi- disciplinary projects with different customers and contractual frameworks.
 
 
 </li>
 </ul>
 
 Business Understanding
 
 
 
 <ul>
 <li>
 Excellent understanding of the overall business operations is essential.
 
 
 </li>
 </ul>
 
 Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
 
 
 
 
 All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
 
 
 
 
 Visit our DE&amp;I Page to
 
 
 learn more about Prysmian's commitments.
 
 
 
 Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
</div>

Contract Management Specialist

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
WHY THIS JOB EXISTS 
To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort. 
At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. 
KEY DUTIES AND RESPONSIBILITIES 
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: 
<ul><li>
Clearly understands the concept of guest services center being the one point of contact for guests.</li></ul> 
<ul><li>
Ensures adherence to:</li></ul> 
<ul><li><ul><li>
Proper and prompt handling of calls</li><li>
Message handling</li><li>
Compliance with request as per SOP</li><li>
Usage of standard phraseology</li><li>
Taking Invilla dining orders</li><li>
Handling seaplane and domestic bookings</li></ul></li></ul> 
<ul><li>
Ensures adherence to duty roster and is punctual.</li></ul> 
<ul><li>
Ensures that work areas, PABX are properly maintained and cleaned.</li></ul> 
<ul><li>
Is updated of VIP/RSVP etc. and repeat guest list.</li></ul> 
<ul><li>
Performs duties of guest services when necessary.</li></ul> 
<ul><li>
Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.</li></ul> 
<ul><li>
Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.</li></ul> 
<ul><li>
Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.</li></ul> 
<ul><li>
Ensures immediate transmission of invoices to the cashiers / front desk.</li><li>
Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).</li><li>
Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.</li><li>
Ensures that all guest requests are channelled correctly and followed upon effectively.</li><li>
Conducts courtesy calls for all in-house guests.</li></ul> 
<ul><li>
Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.</li><li>
Completes all other shift duties as outlined on shift checklist.</li><li>
Assists in all the other areas of Front office as and when necessary.</li><li>
Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>
Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.</li><li>
Handle Food and Beverage order efficiently and ensure to upsell.</li><li>
Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.</li><li>
Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.</li><li>
Develops and maintains a close and harmonious working relationship with all hotel departments.</li><li>
Participates in training programs for the Front Office Department as scheduled.</li><li>
Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li></ul> 
<ul><li>
Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.</li><li>
Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.</li></ul> 
<ul><li>
Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.</li></ul> 

Qualifications<ul><li> 
College diploma in hotel management or related field.</li><li>Previous experience as an Guest Service Centre Supervisor in Front Office.</li><li>Excellent oral communication skills.</li><li>Experience with Front Office systems.</li><li>Fluent in English, both written and spoken.</li></ul></div>

Villa Host

Hafeet Rail

<div>
 
 
 Job Purpose
 
 
 
 &bull; Facilitate the implementation of applicable environment and sustainability elements of the company&rsquo;s Integrated Management System (IMS) to assigned operational activities / packages of work.
 
 
 &bull; Monitor operational activities / packages of work activities in respect of legal and other environmental and sustainability compliance requirements, report identified issues, and as necessary provide guidance / assistance to operations team and those involved with packages of work.
 
 
 &bull; Identify and communicate opportunities to improve environment and sustainability related IMS documents to Head of Quality and Environment.
 
 
 &bull; Support continual improvement of the organization&rsquo;s performance towards it achieving environmental and sustainability objectives.
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 &bull; Monitor and assess the implementation of Environmental Management Plan (EMP) for operational activities, and the Construction Environmental Management Plan (CEMP) for packages of work.
 
 
 &bull; Verify and maintain the organization&rsquo;s environmental legal and other requirements register.
 
 
 &bull; Monitor operational activities / packages of work in respect of legal and other environment and sustainability compliance, report identified issues and provide guidance / assistance as necessary.
 
 
 &bull; Monitor and provide feedback on PMEC, contractor, and other subcontractors / supplier environmental site inspections.
 
 
 &bull; Collate environment and sustainability performance data necessary to support the achievement of organization objectives.
 
 
 &bull; Support the implementation of an Emergency Response Plan covering potential environmental incident situations or occurrences.
 
 
 &bull; Participate in Internal Audits or external audits conducted by the organization&rsquo;s Third-party certification body as required.
 
 
 &bull; Follow-up and ensure closure of any non-compliances identified through Audit or inspection processes.
 
 
 &bull; Identify potential environmental and sustainability training needs, and deliver such training as required.
 
 
 &bull; Support the implementation of environmental and sustainability incentive processes.
 
 
 &bull; Report on all organizational operational activity environmental related incidents to HSE Management.
 
 
 &bull; Participate in the investigation of environmental related incidents, ensuring the development and implementation of corrective actions to prevent recurrence, as required.
 
 
 &bull; To assist with evaluations of subcontractors / supplier and sustainability compliance capabilities prior to contract awards.
 
 
 
 Knowledge, Skills, and Experience
 
 
 
 &bull; A degree in a relevant environmental or sustainability field and/ or sciences, engineering complemented with qualifications and certifications in environment and sustainability field.
 
 
 &bull; Minimum five (5) years&rsquo; work experience in the application of environmental and sustainability management principles in Oman and/or UAE. Work experience in construction is ideal, and experience in rail sector is an advantage.
 
 
 &bull; Communicate clearly and concisely in written and spoken English language. Written and spoken Arabic language is an advantage.
 
 
 &bull; Competent user of Microsoft Office software including Word, Excel, and PowerPoint.
 
 
 &bull; Working knowledge of online environmental and sustainability regulatory reporting systems (i.e. waste management, environmental breaches and incident reporting) in Oman and/or UAE.
 
 
 &bull; Third-party certification in ISO 14001 Auditor.
 
 
 &bull; Qualifications in Train the Trainer are an advantage.
 
 
 
</div>

Environmental Senior Specialist

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