central operations support executive, ef mena Jobs in Cairo

central operations support executive, ef mena

customer service executive

ehs manager

executive support analyst

hse engineer

health emergency support officer

World Health Organization

<div>
 
 OBJECTIVES OF THE PROGRAMME
 
 
 
 To ensure that effective WHO country presence is established to implement WHO country cooperation strategies that are aligned with Member State's health priorities, sustainable development agendas and harmonized with the United Nations country teams and partners to improve health outcomes and progress towards achieving Universal Health Coverage.
 
 
 
 Description Of Duties
 
 
 
 <ul>
 <li>
 The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.
 </li>
 <li>
 Work in coordination with all technical focal points at regional and headquarters levels, under the guidance of the head of the WHO country office.
 </li>
 <li>
 Provide technical assistance to national authorities and to the WHO Health Emergencies (WHE) programme, at the country level, to enhance the national capability in preparedness and response to emerging infectious diseases, outbreaks, and health emergencies from all hazards.
 </li>
 <li>
 Technically support the concerted approach of WHO in the areas of Emergency Risk Management, Country Preparedness and International Health Regulations, Risk &amp; Situation Assessments, and Infectious Hazards Management.
 </li>
 <li>
 Utilize national insights to collaborate with and support relevant ministries and other stakeholders to undertake gap analyses in relevant areas of work for emergency preparedness and management and support the development/revision of
 
 
 </li>
 </ul>
 national strategies and a national multi-hazard, health emergency preparedness and response plan
 
 
 <ul>
 <li>
 Technically support the preparation of a national risk profile, assessing and mapping existing and emerging national health risks as well as populations vulnerable to, or affected by, prioritized risks, their coping capacities and health needs.
 </li>
 <li>
 Contribute to the coordination of the identification of resource needs and funding gaps for health-sector risk reduction, preparedness and response for vulnerable / affected populations, advocating with and mobilizing required resources from partners and donors.
 </li>
 <li>
 Support the assessment of capacities and national, competency development systems, and the planning and implementation of appropriate measures and training for strengthening core capacities under International Health Regulations (2005) including to manage identified risks; effectively monitor and evaluate processes, outcomes and the impact of response and recovery interventions.
 </li>
 <li>
 Support the national health authorities and partners in the establishment or strengthening of emergency health care systems to ensure the provision of a range of critical emergency health care services.
 </li>
 <li>
 Contribute to the knowledge capture from policy, strategic and field interventions, and ensure its dissemination.
 </li>
 <li>
 Represent WHO in inter-agency meetings and external forums related to WHO epidemics and emergency preparedness and response.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 Education
 
 
 
 
 Essential:
 
 A university degree (bachelor's) in a relevant field (such as medicine, epidemiology or public health).
 
 
 
 Desirable:
 
 Training in applied epidemiology.
 
 
 
 Experience
 
 
 
 
 Essential:
 
 A minimum of two years of work experience relevant to the position (in public health, preferably in epidemic or emergency preparedness and response activities in a developing country), at the national level. Experience in working partnerships for health policy and strategic and operational interventions in emergency preparedness, response, or recovery especially in a developing country setting.
 
 
 
 Desirable:
 
 Experience in activities to strengthen country capacities and response to health emergencies and disasters. Knowledge of WHO mandate and goals and/or experience with United Nations funds and programmes.
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 The principles and programmes of epidemic and emergency preparedness and response
 </li>
 <li>
 Knowledge of International Health Regulations (IHR). Knowledge and skills to contribute to health policy, strategic and operational interventions in emergency preparedness, response and recovery with a range of actors.
 </li>
 <li>
 Planning, monitoring, and evaluating health systems.
 </li>
 <li>
 Excellent oral and writing skills, including for reports, oral presentations, and technical documents
 
 
 </li>
 </ul>
 
 WHO Competencies
 
 
 
 <ul>
 <li>
 Teamwork
 </li>
 <li>
 Respecting and promoting individual and cultural differences
 </li>
 <li>
 Communication
 </li>
 <li>
 Knowing and managing yourself
 </li>
 <li>
 Moving forward in a changing environment
 
 
 </li>
 </ul>
 
 Use Of Language Skills
 
 
 
 Essential: Excellent knowledge of English. Excellent knowledge of Arabic.
 
 
 
 Information And Technology (IT) Skills And Other Skills
 
 
 
 Proficiency in computers and office software packages, handling of web-based management systems, enterprise resource planning (ERP) systems and Cloud Management Enterprise System such as Workday.
 
 
 
 REMUNERATION
 
 
 
 Remuneration comprises an annual base salary starting at U SD 39,228 (to be paid in local currency and subject to mandatory deductions for pension contributions and health insurance as applicable).
 
 
 
 Additional Information
 
 
 
 This vacancy notice may be used to fill other similar positions at the same grade level
 
 
 Only candidates under serious consideration will be contacted.
 
 
 A written test and/or an asynchronous video assessment may be used as a form of screening.
 
 
 In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
 
 
 According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
 
 
 Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
 
 
 The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.
 
 
 WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
 
 
 WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
 
 
 Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.
 
 
 An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
 
 
 WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
 
 
 WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
 
 
 For information on WHO's operations please visit: http://www.who.int.
 
 
 WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
 
 
 The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
 
 
 Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
 
 
 This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
 
 
 In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates
 
 
 
 Grade
 
 
 
 NO-B
 
 
 
 Contractual Arrangement
 
 
 
 Temporary appointment under Staff Rule 420.4
 
 
 
 Contract Duration (Years, Months, Days)
 
 
 
 1 year (Subject to availability of funds and satisfactory performance)
 
 
 
 Job Posting
 
 
 
 Oct 16, 2025, 8:31:23 AM
 
 
 
 Closing Date
 
 
 
 Nov 1, 2025, 12:59:00 AM
 
 
 
 Primary Location
 
 
 
 Egypt-Cairo
 
 
 
 Organization
 
 
 
 EM_EGY WHO Representative's Office, Egypt
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 IMPORTANT NOTICE:
 
 Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.
</div>

Health Emergency Support Officer

Amazon

<div>
 
 Description
 
 
 
 Amazon is looking for a workplace, Health and Safety (WHS) Coordinator to add to the team:
 
 
 Year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we&rsquo;re seeking a driven EHS Officer. With your Bias for Action, we&rsquo;ll need you to step in and help drive health and safety across our fulfillment center in East Cairo
 
 
 In this crucial WHS position, you&rsquo;ll report to the WHS Manager.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Lead site risk assessment for current and new activities.
 </li>
 <li>
 Lead implementation of site specific WHS standards and guidelines.
 </li>
 <li>
 Lead implementation of site WHS objective and programs.
 </li>
 <li>
 Promote safe culture among employees by providing daily WHS content to shift briefing.
 </li>
 <li>
 Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. Work with Operations team to implement solutions to eliminate exposure to these risks and prevent injury.
 </li>
 <li>
 Attending to incidents and occupational injuries cases on site.
 </li>
 <li>
 Guide and assist area managers on incident investigations, Austin write up and communication of lesson learned.
 </li>
 <li>
 Assisting Ops team in Austin follow up sheet and CAPA creation. Audit record-keeping practices and ensure Austin entries to be aligned with global WHS standards and local regulations.
 </li>
 <li>
 Ensure the PPE inventory at site and coordinate with procurement for order placement.
 </li>
 <li>
 Area Organisation (AO) weekly assignment, monitoring and support.
 </li>
 <li>
 Daily Powered Industrial Tool and Trailer Dock Release inspection and communications.
 </li>
 <li>
 Daily Action Tracking System monitoring and support.
 </li>
 <li>
 Participate in site management safety walk, provide insight into unsafe acts and conditions to management.
 </li>
 <li>
 Provide daily update to WHS Manager on objectives progress, incidents, AO ATS, network actions, etc).
 </li>
 <li>
 Preparation of WHS committee meeting agenda, MOM write up, ATS creation.
 </li>
 <li>
 Daily Permit to Work review and sign off.
 </li>
 <li>
 Lead on WHS related procurement and follow up.
 </li>
 <li>
 Preparing emergency response plans.
 </li>
 <li>
 Managing and conducting emergency drills.
 </li>
 <li>
 Managing preparation and training of emergency drills, prepare records.
 </li>
 <li>
 Heat Index establishment, monitoring and support.
 </li>
 <li>
 Provide support to site specific requests, unplanned events and activities.
 </li>
 <li>
 Conduct daily and weekly WHS audits, such as hazard waste room inspection, spill kit inspection, first aid room, etc.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 - WHS Experience/or WHS qualifications
 </li>
 <li>
 - Experience using Microsoft Word and Excel in a professional capacity
 </li>
 <li>
 - Bachelor&rsquo;s degree in safety, environmental, ergonomics or a related field required.
 </li>
 <li>
 - NEBOSH &amp; IOSH certified.
 </li>
 <li>
 - Experience implementing lean principles and process improvement in an operational environment.
 </li>
 <li>
 - Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
 </li>
 <li>
 - Good communicator - English &amp; local language
 </li>
 <li>
 - Available to work flexible shifts including days, nights and/or weekends
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 - 2+ years of growing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations.
 </li>
 <li>
 - Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses
 </li>
 <li>
 - Experienced in emergency response and currently holds First aid and CPR certificates.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3106905
</div>

WHS Officer, WHS

Alfanar Projects

<div>
 Job description:
 
 
 
 Profile Description &ndash; HSE/Safety Officers/Engineers (Electrical Power Plant &amp; Turbines)
 
 
 We are seeking a qualified&nbsp;HSE Officer/Engineers&nbsp;with proven expertise in power generation, turbine operations, and high-voltage electrical systems. The role is responsible for ensuring compliance with all HSE standards, implementing safe systems of work, and fostering a zero-incident culture across power plant, Rotatory equipment and turbine projects.
 
 
 &nbsp;
 
 
 The ideal candidate will have strong knowledge of&nbsp;turbine erection, commissioning, rotating equipment hazards, confined space entry, lockout/tagout procedures, and fire safety systems. By combining technical competence with proactive safety leadership, the HSE Officer will safeguard personnel, equipment, and the environment while driving continuous improvement in health and safety performance.
 
 
 &nbsp;
 
 
 Job Description
 
 
 Position Purpose
 
 
 This position exists to ensure strict compliance with health, safety, and environmental (HSE) regulations in power generation facilities, including electrical power plants, turbine operations, and associated infrastructure. The HSE Officer/Engineer applies technical knowledge of heavy electrical/mechanical systems, turbines, and power generation hazards to promote a positive safety culture and to protect people, equipment, and the environment.
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Implement and monitor all safety requirements as per company policy, client-approved LPP, and relevant regulatory standards specific to power plant and turbine projects.
 </li>
 <li>
 Review work schedules and identify HSE risks associated with turbine erection, commissioning, electrical works, high-voltage systems, confined spaces, heavy lifts, and rotating equipment.
 </li>
 <li>
 Ensure supervisors and foremen conduct daily safety reviews focusing on turbine, generator, boiler, and electrical substation activities.
 </li>
 <li>
 Verify that operators, electricians, and turbine technicians are trained, competent, and certified for specialized tasks such as high-voltage isolation, turbine alignment, and heavy lifting.
 </li>
 <li>
 Identify potential risks (fire, arc flash, mechanical failure, dropped objects, vibration-related hazards) and ensure corrective actions are implemented promptly.
 </li>
 <li>
 Adopt and enforce a zero-incident safety culture across all turbine and plant operations.
 </li>
 <li>
 Report any safety violations immediately to the HSE Manager/Project Manager and recommend preventive measures.
 </li>
 <li>
 Ensure safe usage of tools, lifting equipment, lockout/tagout devices, and monitoring instruments specific to power plant operations.
 </li>
 <li>
 Enforce PPE compliance (arc-rated clothing, hearing protection, safety belts, gloves, safety shoes, hard hats, fall arrest systems, etc.).
 </li>
 <li>
 Conduct daily HSE inspections at turbine halls, substations, control rooms, and confined spaces to ensure adherence to safety protocols.
 </li>
 <li>
 Promote awareness programs and toolbox talks focusing on turbine-specific hazards such as rotating machinery, noise, vibration, heat stress, and high-voltage exposure.
 </li>
 <li>
 Stop any unsafe work activities, particularly those involving energized systems, turbine maintenance, or high-risk lifting operations.
 </li>
 <li>
 Ensure availability and readiness of emergency response systems (fire protection, spill kits, rescue equipment) across the plant.
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 <ul>
 <li>
 Diploma/Degree in Engineering or Occupational Health &amp; Safety (preferred).
 </li>
 <li>
 NEBOSH IGC&nbsp;
 </li>
 <li>
 Minimum 5&ndash;9 years&rsquo; experience as an HSE professional in electrical power plant/turbine or heavy electrical projects.
 </li>
 <li>
 Strong knowledge of turbine operations, electrical safety (HV/EHV), lockout-tagout (LOTO), confined space entry, and fire safety.
 </li>
 <li>
 Excellent communication and leadership skills to drive a proactive safety culture.
 </li>
 </ul>
 
 Note:Job location - KSA
 
</div>

HSE/Safety Officers/Engineers (Electrical Power Plant & Turbines)

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Firefighting &amp; Dewatering Supervisor is responsible for overseeing the maintenance, inspection, and repair of all firefighting and dewatering systems across Line 3 depots and stations. This includes leading the technician team, supervising service providers, ensuring full compliance with safety regulations, and maintaining system performance and reliability. The role involves diagnosing technical issues, coordinating preventive and corrective maintenance activities, and ensuring that all works are completed according to standards and timelines. The supervisor also plays a key role in training, documentation, and responding to emergencies as required.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise and coordinate firefighting and dewatering technicians and assistants.
 </li>
 <li>
 Oversee service providers to ensure adherence to preventive maintenance (PM) plans.
 </li>
 <li>
 Provide technical leadership and support to the team on a shift basis.
 
 
 </li>
 </ul>
 
 Routine Maintenance &amp; Repairs
 
 
 
 <ul>
 <li>
 Supervise the maintenance of firefighting and dewatering systems as per operational standards.
 </li>
 <li>
 Ensure the availability and proper condition of maintenance tools and equipment.
 </li>
 <li>
 Diagnose failures and implement effective repair strategies.
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 
 
 <ul>
 <li>
 Deliver training on preventive and corrective maintenance procedures for firefighting systems (e.g., FM200, CO2, Foam, Sprinklers, Pumps).
 </li>
 <li>
 Train team members on fire extinguisher inspection and general safety practices.
 
 
 </li>
 </ul>
 
 System Condition Monitoring
 
 
 
 <ul>
 <li>
 Conduct performance and condition assessments of firefighting and dewatering assets.
 </li>
 <li>
 Ensure system calibration, reliability, and compliance with health and safety standards.
 
 
 </li>
 </ul>
 
 Documentation &amp; Reporting
 
 
 
 <ul>
 <li>
 Maintain accurate logs and records of maintenance, repairs, service requests, and spare parts usage.
 </li>
 <li>
 Generate reports on maintenance activities and team performance for review.
 
 
 </li>
 </ul>
 
 Customer Interaction
 
 
 
 <ul>
 <li>
 Communicate effectively with internal clients regarding service issues and recommendations.
 </li>
 <li>
 Ensure alignment with health and safety regulations and appliance standards.
 
 
 </li>
 </ul>
 
 Inspection &amp; Testing
 
 
 
 <ul>
 <li>
 Supervise subcontractors to ensure full execution of PM activities.
 </li>
 <li>
 Conduct inspections and test system functionality, including emergency features.
 
 
 </li>
 </ul>
 
 Troubleshooting &amp; Repairs
 
 
 
 <ul>
 <li>
 Identify and resolve technical issues across firefighting and dewatering systems.
 </li>
 <li>
 Replace defective components to restore full system functionality.
 
 
 </li>
 </ul>
 
 Emergency Response
 
 
 
 <ul>
 <li>
 Respond to urgent system failures and perform immediate corrective action.
 </li>
 <li>
 Provide after-hours support when required.
 
 
 </li>
 </ul>
 
 Safety Compliance
 
 
 
 <ul>
 <li>
 Enforce safety protocols during all maintenance activities.
 </li>
 <li>
 Conduct safety checks and ensure clean, organized, and hazard-free work environments.
 
 
 </li>
 </ul>
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 Perform any other duties assigned in support of maintenance operations.
 </li>
 <li>
 Willingness to work across different Line 3 locations and outside regular working hours when needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Certification in firefighting, dewatering, or building maintenance is an advantage.
 </li>
 <li>
 Strong eyesight and normal color vision.
 </li>
 <li>
 Ability to use and calibrate various test instruments.
 </li>
 <li>
 Flexible to work shifts and across multiple work locations.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Solid knowledge of firefighting and dewatering systems maintenance.
 </li>
 <li>
 Familiarity with general maintenance methods and tools.
 </li>
 <li>
 Understanding of maintenance management systems (e.g., Maximo).
 </li>
 <li>
 Technical understanding of electromechanical systems.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5 - 7 years of experience as a qualified mechanical or electromechanical technician.
 </li>
 <li>
 Proven experience in maintaining firefighting and dewatering systems is highly preferred.
 </li>
 <li>
 Railway systems maintenance experience is mandatory.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Good communication and teamwork abilities.
 </li>
 <li>
 Practical problem-solving and technical reporting skills.
 </li>
 <li>
 Team-oriented with strong multitasking and organizational abilities.
 </li>
 <li>
 High attention to safety, reliability, and quality of service.
 </li>
 <li>
 Demonstrates accountability, responsibility, and initiative in day-to-day duties.
 </li>
 </ul>
</div>

Firefighting & Dewatering Supervisor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Call Center Agent (outsource)

ReliefWeb

<div>
 Egypt
 
 
 Resettlement Legal Officer
 
 
 Organization
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Posted 22 Oct 2025 Closing date 27 Oct 2025
 
 
 
 Saint Andrew&rsquo;s Refugee Services, Cairo
 
 
 
 
 Call for Applications: Resettlement Program, Resettlement Legal Officer
 
 
 
 Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children support services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.
 
 
 
 StARS&rsquo; Mission:
 
 Driven by a commitment to solidarity and human dignity, StARS works both as displaced people and for displaced people to support the resilience and leadership of individuals and communities in their pursuit of an enhanced quality of life.
 
 
 
 StARS&rsquo; Vision:
 
 StARS envisions a future where displaced people and the societies they join stand in solidarity, recognizing the strength and leadership of refugees. In this world, the displaced thrive with dignity, claiming their rights and enriching our shared human experience.
 
 
 
 Standard of Professional Conduct:
 
 StARS and all its staff must adhere to the values and principles outlined in StARS&rsquo; Code of Conduct, Child Safeguarding Policy, and PSEAH policy.
 
 
 
 Commitment to Gender, Equality, Diversity, and Inclusion:
 
 StARS is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. StARS expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
 
 
 
 We serve
 
 people from many places, including Eritrea, Ethiopia, Iraq, Somalia, South Sudan, Sudan, Syria and Yemen.
 
 
 To learn more please visit our website: www.stars-egypt.org or our Facebook page https://www.facebook.com/standrewsrefugeeservices?fref=ts
 
 
 
 Project Description: Refugee Legal Aid Program
 
 
 
 The Refugee Legal Aid Program provides advice and representation to refugees seeking recognition by UNHCR through refugee status determination procedures in Egypt and assists refugees in accessing resettlement to safe third countries. The Refugee Legal Aid Program is seeking a Resettlement Legal Officer to assist vulnerable refugees in their resettlement process.
 
 
 
 Role
 
 
 
 Under the supervision of the Resettlement Program Coordinator, the Resettlement Legal Officer is responsible for the provision of legal advice and representation to urban refugees in matters related to resettlement. This includes: assessment of initial requests for assistance with resettlement; the screening of cases to identify those of heightened vulnerability fitting UNHCR&rsquo;s resettlement criteria; drafting referral documents in support of claims for resettlement; reviewing intake screenings of volunteer legal advisors; and providing advice to refugees in all matters related to resettlement through drop-in services. The Resettlement Legal Officer is also expected to contribute to advocacy efforts regarding the urban refugee population and to supervise and train volunteer staff. The Resettlement Legal Officer is a member of a team of approximately 20 legal staff and reports to the Resettlement Program Coordinator.
 
 
 
 Responsibilities
 
 
 
 All duties are carried out under the supervision of the Resettlement Program Coordinator.
 
 
 
 Legal and Technical
 
 
 
 <ul>
 <li>
 To conduct the screening and intake of potential clients for representation in resettlement matters.
 </li>
 <li>
 To prepare seven to ten resettlement referrals per month.
 </li>
 <li>
 To maintain good working knowledge of UNHCR policies and procedures in resettlement matters.
 </li>
 <li>
 To assist in the review and preparation of resettlement referrals to UNHCR.
 </li>
 <li>
 To identify cases appropriate for expedited consideration by UNHCR and to draft such requests.
 </li>
 <li>
 To assist with follow-up communication and inquiries to UNHCR regarding resettlement cases.
 </li>
 <li>
 To provide general legal counseling and assistance to refugees regarding their applications for registration, protection, and resettlement before UNHCR.
 </li>
 <li>
 To undertake country of origin research in support of individual claims and for general organizational research purposes. To maintain good working knowledge of the current political and social situations in the countries of origin of StARS&rsquo; clients.
 </li>
 <li>
 To assess extra-legal client needs and refer to other StARS teams or external organizations as appropriate.
 </li>
 <li>
 To undertake comprehensive case management practices including maintaining and updating electronic databases and records for each client, and keeping detailed notes of all casework activities.
 </li>
 <li>
 To adhere to the Nairobi Code of Ethics, the StARS Policies and Procedures Manual, and the StARS Code of Conduct.
 
 
 </li>
 </ul>
 
 Programmatic
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in development and implementation of team policies and procedures.
 </li>
 <li>
 To provide case reporting data to the Resettlement Program Coordinator as requested for purposes of accurately reporting work to senior management, funders, and others.
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 To attend and contribute to meetings and other staff meetings.
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 To build and maintain strong relationships with refugee communities in Cairo.
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 To build and maintain relationships with psychosocial and education staff and operational partners.
 
 
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 Supervisory
 
 
 
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 To assist the Resettlement Program Coordinator in conducting intensive one-to-two-week training for new volunteers two to three times per year.
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 To assist the Resettlement Program Coordinator in the management of volunteer caseloads, and the provision of case specific advice.
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 To engage proactively in promoting self-care among volunteers and other staff.
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 To ensure high quality legal advice and representation and a refugee rights-based approach.
 
 
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 </ul>
 
 Finance and Administration
 
 
 
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 To undergo probation and regular performance appraisals.
 
 
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 Communication and Reporting
 
 
 
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 To communicate regularly with the Resettlement Program Coordinator, reporting on all major issues and developments in the field and within the Refugee Legal Aid Program.
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 To promote information-sharing within the Refugee Legal Aid Program and StARS on all issues affecting the populations we serve.
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 Other duties as assigned
 
 
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 </ul>
 
 Qualifications And Experience
 
 
 
 The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.
 
 
 
 Essential Qualifications
 
 
 
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 English being the official language of UNHCR Cairo and StARS, the Resettlement Legal Officer must be fluent in oral and written English.
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 Fluency in Arabic or a refugee language is an advantage.
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 Master&rsquo;s degree in a related field (international development, international law, development studies, Middle East Studies) OR a qualified lawyer in any jurisdiction (J.D., LLB or equivalent) OR a minimum of one year of experience in representing refugees in the resettlement or Refugee Status Determination processes OR two years of experience providing direct representation to indigent people in any setting.
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 Excellent legal research and drafting skills.
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 Knowledge of UNHCR guidelines and procedures, especially resettlement criteria.
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 Knowledge of the general protection situation and vulnerabilities of refugees in Egypt.
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 A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
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 Ability to live and work in a fluid security environment.
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 Proven experience drafting client affidavits and legal arguments.
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 Ability to exercise sound legal judgment, well organized, self-motivated, and reliable.
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 Demonstrated compassion for refugees and displaced people.
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 Demonstrated ability to communicate effectively both orally and in writing.
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 Demonstrated ability to work in a team as well as individually.
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 A positive attitude and sensitive manner when dealing with clients including a range of interviewing skills for dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and sexual and gender-based violence.
 
 
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 </ul>
 
 Desirable Characteristics
 
 
 
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 Experience designing and conducting training for non-technical audiences.
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 Managerial experience or familiarity with volunteer oversight.
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 Life and work experience in the Middle East or Egypt or with an urban refugee population.
 
 
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 </ul>
 
 Working Hours:
 
 The Resettlement Legal Officer is expected to be at work for 40 hours per week, between the hours of 9am and 5pm, from Sunday to Thursday. Longer hours, evening and weekend work are sometimes necessary. Work will be conducted both in StARS premises and also in refugee communities and centers.
 
 
 
 Reporting to:
 
 Resettlement Program Coordinator
 
 
 StARS salaries are standardized per position according to a pay scale and are not negotiable based on the individual experiences and qualifications of the candidate. StARS salaries are competitive with the local market. Position salary will be discussed at the shortlisting and interview stage.
 
 
 
 This position is subject to a three-month probationary period, at which time the employee&rsquo;s performance will be reviewed and probation may be extended.
 
 
 
 
 Closing date for applications:
 
 27 October 2025
 
 
 
 Anticipated Starting date:
 
 2 November 2025
 
 
 How to apply
 
 
 
 To apply:
 
 Please send your Cover Letter and CV and brief legal writing sample to
 
 applications@stars-egypt.org
 
 using the subject line &ldquo;Resettlement Legal Officer&rdquo;
 
 .
 
 All applications should provide contact information for two professional/academic reference (referees will only be contacted after interviews).
 
 
 
 
 Note:
 
 Only short-listed applicants will be contacted for an interview.
 
 
 
 Job details
 
 
 Country
 
 
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 Egypt
 
 
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 </ul>
 City Cairo Source
 
 
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 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
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 Type
 
 
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 Job
 
 
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 </ul>
 Career category
 
 
 <ul>
 <li>
 Program/Project Management
 
 
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 </ul>
 Years of experience
 
 
 <ul>
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 0-2 years
 
 
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 </ul>
 Theme
 
 
 <ul>
 <li>
 Protection and Human Rights
 
 
 </li>
 </ul>
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Resettlement Legal Officer

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Resettlement Legal Officer