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customer experience agent - team leader Jobs in Cairo

customer experience agent - team leader

customer service executive

ServiceFirst

<div>
 
 
 
 
 Hello Dear&nbsp;, This HR Mohamed From Service First , We are hiring now Loan Specialist Position
 
 
 
 
 
 
 
 Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement.
 
 
 
 
 &nbsp;
 
 
 
 
 Job Description:&nbsp;
 
 
 
 
 This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to Loan Department
 
 
 
 
 &nbsp;
 
 
 
 
 Benefits:&nbsp;
 
 
 
 
 Average Salary starting from 20k (Commissions In USD)
 
 
 
 
 Transportation Available, Door to Door for Females.
 
 
 
 
 Fast promotions within 3 to 6 months.
 
 
 
 
 Training Fully Paid
 
 
 
 
 Social &amp; Medical Insurance
 
 
 
 
 Fixed days off
 
 
 
 
 &nbsp;
 
 
 
 
 Work Conditions:&nbsp;
 
 
 
 
 Night Shifts.
 
 
 
 
 Outbound calls.
 
 
 
 
 9 working Hours including 1.5 Hour Break
 
 
 
 
 &nbsp;
 
 
 
 
 Requirements:&nbsp;
 
 
 
 
 Fluent English Speaker (B2) is A Must.
 
 
 
 
 Eager to learn.
 
 
 
 
 Customer service experience is a huge plus.
 
 
 
 
 No commitment for at least 6 months.
 
 
 
 
 Likes to have fun.
 
 
 
 
 &nbsp;
 
 
 
 
 Location: 5th Settlement, New Cairo
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other protected factors under federal, state or local law
 
 
 
 
 9$ /3 $ commission based
 
 
</div>

Customer Service Executive

Hexaware Technologies

<div>
 
 
 1. Qualifications and Technical Competencies Required
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Under Graduate to Post Graduate
 </li>
 <li>
 Desirable: Travel / Hospitality Industry
 </li>
 </ul>
 
 Experience
 
 <ul>
 <li>
 Fresher / Experience in a Domestic or International process
 </li>
 <li>
 Inbound
 </li>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 Outbound
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 Technical Competencies: Job related
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 Language
 
 <ul>
 <li>
 English and Arabic
 </li>
 <li>
 French - Optional when required
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 Personal Skills and Traits
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment
 
 
 
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 
 
 
 
 
 
 Mandatory:
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 
 Should clear internal &amp; external certifications
 
</div>

Amazon

<div>
 
 Description
 
 
 
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 
 
 The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 
 
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 
 
 
 The Core Functions Of The Senior ECR Specialist Include
 
 
 
 <ul>
 <li>
 Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
 </li>
 <li>
 Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
 </li>
 <li>
 Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
 </li>
 <li>
 Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
 </li>
 <li>
 Conduct data queries and general data analytics related to escalations the team is handling
 </li>
 <li>
 Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
 </li>
 <li>
 Effectively communicate with both internal and external customers by adjusting your communication style to your audience
 </li>
 <li>
 Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
 </li>
 <li>
 Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
 </li>
 <li>
 Successfully completes approved special projects as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Fluency in Arabic, English and German (spoken and written)
 </li>
 <li>
 Must be in good standing
 </li>
 <li>
 Experience with MS Office and CSC customer service tool set
 </li>
 <li>
 Bachelor's degree or 2 years Amazon Experience
 </li>
 <li>
 Experience interpreting and communicating analytics
 </li>
 <li>
 Experience communicating technical concepts to a non-technical audience
 </li>
 <li>
 Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
 </li>
 <li>
 Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
 </li>
 <li>
 Demonstrates flexibility in work hours based on scheduling needs and customer demands
 </li>
 <li>
 A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search &amp; Rescue.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience utilizing Heartbeat and Tableau
 </li>
 <li>
 Proficiency in other languages
 </li>
 <li>
 Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
 </li>
 <li>
 Knowledge of project management tools like SIM.
 </li>
 <li>
 HTML skills for creation of departmental and interdepartmental documentation and communication.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2788428
</div>

Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 FMCG Sales Executive | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Sales Executive will be responsible for providing clients with the products and service required, as well as maintaining good relationships with existing clients. The role holder will also be handling clients complains, concerns and escalate the same to the Business Development Manager.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Introduce and recommend products to clients, ensuring sales meet margin expectations and highlighting upcoming developments and promotions.
 </li>
 <li>
 Act as the main contact for existing and potential clients, maintaining strong communication and partnerships.
 </li>
 <li>
 Resolve customer complaints promptly to ensure satisfaction and long-term loyalty.
 </li>
 <li>
 Identify new business opportunities and potential clients to expand the customer base.
 </li>
 <li>
 Collaborate with the marketing team to develop strategies that boost product visibility and sales.
 </li>
 <li>
 Monitor industry trends, competitors, and market dynamics to inform sales strategies and support product development.
 </li>
 <li>
 Deliver product presentations and analyze sales reports to track performance and identify areas for improvement.
 </li>
 <li>
 Ensure compliance with corporate policies and financial procedures, including adherence to the Delegation of Authority (DOA).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Management, or Marketing.
 </li>
 <li>
 Minimum 3 years of experience in Food Service, specifically within the HORECA channel.
 </li>
 <li>
 Proven ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction.
 </li>
 <li>
 Experience in identifying new business opportunities and expanding customer base.
 </li>
 <li>
 Strong collaboration skills with marketing and sales coordination teams to drive product promotion and sales growth.
 </li>
 <li>
 Ability to analyze sales reports, monitor market trends, and provide strategic feedback to product development.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

FMCG Sales Executive / Mansoura

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 A career in Administration and Secretarial Services within MERC Consulting will give you with the opportunity to provide administrative support to PwC employees. You&rsquo;ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
 
 
 
 Responsibilities
 
 
 
 As a Senior Associate, you&rsquo;ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
 
 
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 Adhere to budget
 
 
 </li>
 </ul>
 
 
 Customer
 
 
 
 
 <ul>
 <li>
 Diary management
 </li>
 <li>
 Extensive management of online diaries, book appointments and arrange meetings, updates as required
 </li>
 <li>
 Ensure Executive/s get to meetings on time with appropriate documentation
 </li>
 <li>
 Act as back up in managing other Executives&rsquo; and Principals&rsquo; diaries when their EAs are not available
 </li>
 <li>
 Call management
 </li>
 <li>
 Handle and screen calls for Executive/s
 </li>
 <li>
 Take and pass messages to Executive/s in a timely manner
 </li>
 <li>
 Email management
 </li>
 <li>
 Monitor Executives&rsquo; email inboxes when they are out of the office or at meetings and taking action as necessary
 </li>
 <li>
 Client relationships
 </li>
 <li>
 Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
 </li>
 <li>
 Assist other EAs during busy periods
 
 
 </li>
 </ul>
 
 
 Internal Process
 
 
 
 
 <ul>
 <li>
 Meetings
 </li>
 <li>
 Pro-active planning for meetings and follow up actions (documents, papers needed&hellip;)
 </li>
 <li>
 Organise local internal and external meetings, including organising catering, IT requirements etc
 </li>
 <li>
 Meet and greet visitors
 </li>
 <li>
 Partner and Executive general admin
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 
 Language
 
 
 
 
 <ul>
 <li>
 Proficiency in spoken and written English and Arabic
 
 
 </li>
 </ul>
 
 
 Overall Experience
 
 
 
 
 <ul>
 <li>
 3 +years&rsquo; experience in an administrative role
 
 
 </li>
 </ul>
 
 
 Specific Experience
 
 
 
 
 <ul>
 <li>
 Experience with a professional services firm preferred
 
 
 </li>
 </ul>
 
 
 Knowledge and Skills
 
 
 
 
 <ul>
 <li>
 Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Must possess a professional telephone manner
 </li>
 <li>
 Demonstrated ability to work under pressure
 </li>
 <li>
 Demonstrated team player and dedication to provide high level of service
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Up to 20%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

MERC Consulting - Executive Assistant - Cairo

HiLights Group

<div>
 
 
 Hi-lights Group hiring:
 
 
 
 
 &ldquo;
 
 
 Sales Executive - Business Development Executive
 
 
 &ldquo;
 
 
 
 
 
 
 
 About company
 
 : We are a leading full events solutions company providing concept designing, production and lighting solutions for mega and iconic events for over 30 years in the MENA region.
 
 
 
 
 
 
 Responsibilities
 
 
 :
 
 
 
 
 - Identify and pursue new business opportunities in the media Production, events.
 
 
 
 
 - Promote and sell the company&rsquo;s full range of services, including lighting, audio-visual solutions, d&eacute;cor, Production, and event support.
 
 
 
 
 - Build and maintain strong, long-term relationships with clients to ensure repeat business and customer satisfaction.
 
 
 
 
 - Conduct client meetings, presentations, and product/service demonstrations, showcasing how our solutions support successful events.
 
 
 
 
 - Negotiate contracts, pricing, and terms with clients to secure profitable deals.
 
 
 
 
 - Collaborate with internal teams (operations, production, project management) to ensure smooth execution of client requirements.
 
 
 
 
 - Monitor market trends, competitor activities, and industry developments to identify growth opportunities.
 
 
 
 
 - Prepare accurate sales reports, proposals, and forecasts for management.
 
 
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 :
 
 
 
 
 - Bachelor&rsquo;s degree in business, Marketing, or related field (preferred).
 
 
 
 
 - 3-5 years proven experience in sales within real state, events, media production, Contracting, or related industries.
 
 
 
 
 - Excellent presentation, negotiation, and communication skills.
 
 
 
 
 - Ability to build and maintain relationships with clients at different levels.
 
 
 
 
 - Self-motivated with a results-driven approach and ability to meet sales targets.
 
 
 
 
 - Strong organizational and time-management skills to handle multiple projects.
 
 
 
 
 - Flexibility to attend client meetings and events as required.
 
 
 
 
 
 
 
 Location
 
 
 : Obour City
 
 
 
 
 
 
 
 Benefits:
 
 
 
 1-&nbsp;&nbsp;&nbsp;&nbsp;Attractive salary based on the interview.
 
 
 2-&nbsp;&nbsp;&nbsp;&nbsp;Medical Insurance.
 
 
 3-&nbsp;&nbsp;&nbsp;&nbsp;Life Insurance.
 
 
 4-&nbsp;&nbsp;&nbsp;&nbsp;Transportations from gathering point to the company.
 
 
 5-&nbsp;&nbsp;&nbsp;&nbsp;Mobile line.
 
 
 
 Core &amp; Leadership Competencies:
 
 
 
 1-&nbsp;&nbsp;&nbsp;&nbsp;People Management
 
 
 2-&nbsp;&nbsp;&nbsp;&nbsp;Strategic Orientation
 
 
 3-&nbsp;&nbsp;&nbsp;&nbsp;Developing Others
 
 
 4-&nbsp;&nbsp;&nbsp;&nbsp;Monitoring &amp; Follow Up
 
 
 5-&nbsp;&nbsp;&nbsp;&nbsp;Collaboration
 
 
 6-&nbsp;&nbsp;&nbsp;&nbsp;Accountability &amp; Ownership
 
 
 7-&nbsp;&nbsp;&nbsp;&nbsp;Communication
 
 
 8-&nbsp;&nbsp;&nbsp;&nbsp;Client Focus
 
 
 
 
 
 If you're interested, please send your resume to this mail: hr@hilightsgroup.com and mention:
 
 Sales Executive
 
 
</div>

Sales Executive

Explore 490+ Customer service executive in Cairo this October. Find roles across top companies and apply now to boost your career.

490 customer service executive jobs IN Cairo

Customer Service Executive

Customer Service Executive

Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

FMCG Sales Executive / Mansoura

Analyst

MERC Consulting - Executive Assistant - Cairo

Sales Executive