customer service manager

sales executive

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer care consultant

customer care representative Jobs in Cairo

customer care representative

customer service executive

Hexaware Technologies

<div>
 
 Qualifications and Technical Competencies Required
 
 
 
 Education
 
 
 <ul>
 <li>
 Under Graduate to Post Graduate
 </li>
 <li>
 Desirable: Travel / Hospitality Industry
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Fresher / Experience in a Domestic or International process
 </li>
 </ul>
 
 
 Inbound
 
 
 <ul>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 
 Outbound
 
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 
 Technical Competencies: Job related
 
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 
 Language
 
 
 <ul>
 <li>
 English and Arabic
 </li>
 <li>
 French - Optional when required
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills and Traits
 
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment
 
 
 <ul>
 <li>
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 </li>
 </ul>
 
 
 Mandatory:
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 Should clear internal &amp; external certifications
 </li>
 </ul>
 
 
</div>

Customer Service Executive

Orascom Development Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Customer Experience Manager will be the main contact for clients who escalate concerns directly to the CEO or senior management. They will handle sensitive cases, rebuild client trust, and make sure issues are resolved quickly and effectively. The manager will also review common problems and work with other teams to improve overall customer satisfaction.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 1- Handle CEO-Level Escalations:
 
 <ul>
 <li>
 Personally manage and resolve client complaints or issues escalated to the CEO or executive office.
 </li>
 <li>
 Provide timely and accurate updates to both the client and the CEO&rsquo;s office regarding case progress and resolution.
 </li>
 </ul>
 
 2- Root Cause Analysis &amp; Resolution:
 
 <ul>
 <li>
 Investigate the underlying causes of escalated complaints, coordinating with relevant departments (Sales, Delivery, Legal, CRM, Finance, etc.).
 </li>
 <li>
 Ensure corrective and preventive actions are implemented to avoid recurrence.
 </li>
 </ul>
 
 3- Customer Communication Management:
 
 <ul>
 <li>
 Draft high-quality written responses and communicate complex issues clearly.
 </li>
 <li>
 Ensure that the company&rsquo;s values, and customer-centric culture are consistently reflected in all client interactions.
 </li>
 <li>
 Build and maintain strong relationships with internal stakeholders, external partners, property owners, and regulatory bodies, ensuring effective communication and alignment on complex issues.
 </li>
 </ul>
 
 4- Executive Reporting:
 
 <ul>
 <li>
 Prepare regular reports and dashboards for the CEO summarizing escalation cases, root causes, resolution timelines, and client satisfaction outcomes.
 </li>
 <li>
 Identify recurring issues and recommend process improvements or policy changes.
 </li>
 </ul>
 
 5- Cross-Functional Collaboration:
 
 <ul>
 <li>
 Work closely with internal teams to ensure effective resolution of issues while maintaining accountability.
 </li>
 <li>
 Support coaching initiatives to improve frontline staff&rsquo;s ability to handle potential escalations before they reach the CEO level.
 </li>
 </ul>
 
 6- Reporting &amp; Insights:
 
 <ul>
 <li>
 Own and deliver detailed performance reports, highlighting complaint volumes, key trends, risks, and performance against service level agreements (SLAs).
 </li>
 </ul>
 
 7- Customer Experience Strategy:
 
 <ul>
 <li>
 Contribute insights to enhance the overall customer journey and service standards.
 </li>
 <li>
 Act as the &ldquo;voice of the customer&rdquo; within the organization, advocating for service improvements.
 </li>
 </ul>
 
 8- Compliance and Risk Mitigation:
 
 <ul>
 <li>
 Monitor and enforce compliance with customer protection rules and company procedures, working with compliance and legal teams to strengthen risk controls and improve how disputes are resolved.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (MBA preferred).
 </li>
 <li>
 7-10 years of experience in customer experience, client relations, or service management, preferably in real estate, property development, or hospitality sectors.
 </li>
 <li>
 Proven track record in managing high-stakes client relationships and resolving complex issues.
 </li>
 <li>
 Strong understanding of real estate customer touchpoints (sales, handover, after-sales, and facility Management).
 </li>
 <li>
 Excellent communication, negotiation, and conflict resolution skills.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager- O West & Makadi Heights

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides high-level administrative support to senior executives, helping to manage their schedules, communications, and day-to-day activities. The role involves managing diaries, arranging meetings, coordinating travel, and handling confidential information
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Diary management and scheduling of company meetings.
 </li>
 <li>
 Drafting agendas, taking and transcribing minutes, and managing action trackers.
 </li>
 <li>
 Remind Executive Directors of important tasks and deadlines.
 </li>
 <li>
 Manage specific projects for Executive Directors.
 </li>
 <li>
 Act as the first point of contact and represent Executive Directors in interactions with customers and stakeholders.
 </li>
 <li>
 Manage project administration, update portfolios for reporting, and submit support tickets when necessary.
 </li>
 <li>
 Ensure work is delivered in line with corporate standards and deadlines.
 </li>
 <li>
 Conduct market research, compile data, and present findings to management.
 </li>
 <li>
 Information gathering and database updates.
 </li>
 <li>
 Maintain company handbooks and related documents.
 </li>
 <li>
 Perform any other duties as reasonably required by management.
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (preferably in a medical field).
 </li>
 <li>
 3+ years of experience in an administrative role.
 </li>
 <li>
 Fluency in English (both written and spoken).
 </li>
 <li>
 Quick learner, with the ability to take initiative.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong communication, organizational, and problem-solving skills.
 </li>
 <li>
 Ability to multitask and prioritize customer service.
 </li>
 <li>
 Eagerness to learn and collaborate as a team player.
 </li>
 </ul>
 
 
 
 
 Working Conditions:
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 Work Location: Heliopolis, Cairo
 
</div>

Executive Assistant - Fluent English Speaker

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 To really stands out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
 
 
 PwC Professional skills and responsibilities for this management level include but are not limited to
 
 
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 Adhere to budget
 
 
 </li>
 </ul>
 
 
 Customer
 
 
 
 
 <ul>
 <li>
 Diary management
 </li>
 <li>
 Manage demanding diaries, ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure the best possible use of time and resolving clashes/conflicts appropriately
 </li>
 <li>
 Ensure Executive get to meetings on time with appropriate documentation
 </li>
 <li>
 Act as backup in managing other Executives&rsquo; diaries when their Assistants are not available
 </li>
 <li>
 Call management
 </li>
 <li>
 Handle and screen calls for Executive
 </li>
 <li>
 Take and pass messages to Executive in a timely manner
 </li>
 <li>
 Monitor Executives&rsquo; email inboxes when they are out of the office or at meetings and take action as necessary
 </li>
 <li>
 Assist other EAs during busy periods
 
 
 </li>
 </ul>
 
 
 Internal Process
 
 
 
 
 <ul>
 <li>
 Meetings
 </li>
 <li>
 Pro-active planning for meetings and follow up actions (documents, papers needed&hellip;)
 </li>
 <li>
 Organise local internal and external meetings, including organising catering, IT requirements etc
 </li>
 <li>
 Meet and greet visitors
 </li>
 <li>
 Partner and Executive general admin
 </li>
 <li>
 Develop understanding of PwC standards and formats
 </li>
 <li>
 Proofread and edit documents when required i.e. presentations, proposals, letters
 </li>
 <li>
 General filing
 </li>
 <li>
 Keeping Executive own contacts databases/business card storage up to date
 
 
 </li>
 </ul>
 
 
 Learning and Growth
 
 
 
 
 <ul>
 <li>
 Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
 </li>
 <li>
 Comply with PwC policies and procedures in all aspects of the role
 </li>
 <li>
 Build network of strong working relationships both internally and externally
 </li>
 <li>
 Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 
 Language
 
 
 
 
 <ul>
 <li>
 Proficiency in spoken and written English, Arabic is an advantage
 
 
 </li>
 </ul>
 
 
 Overall Experience
 
 
 
 
 <ul>
 <li>
 1-2+ years experience in an administrative role
 
 
 </li>
 </ul>
 
 
 Specific Experience
 
 
 
 
 <ul>
 <li>
 Experience with a professional services firm is an advantage
 
 
 </li>
 </ul>
 
 
 Knowledge and skills
 
 
 
 
 <ul>
 <li>
 Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Good interpersonal skills and intrapersonal skills
 </li>
 <li>
 Must possess a professional telephone manner
 </li>
 <li>
 Demonstrated ability to work under pressure
 </li>
 <li>
 Demonstrated team player and dedication to provide high level of service
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 </li>
 <li>
 Knowledge of administrative systems and processes
 </li>
 <li>
 Ability to use Google including G suite
 </li>
 <li>
 Must possess good keyboard skills (at least 55wpm)
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 Government Clearance Required?
 
 
 
 
 Job Posting End Date
 
</div>

Executive Assistant

Excis Compliance

<div>
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 </li>
 <li>
 6000+ Engineers
 </li>
 <li>
 200+ Enterprise Clients
 
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 </li>
 <li>
 Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 </li>
 <li>
 Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Travel different sites for IT support
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
</div>

IT Support Field Engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 &middot; Client in 190+ countries
 
 
 
 &middot; 6000+ Engineers
 
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 
 
 
 
 
 &middot; Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 
 
 
 &middot; Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 
 
 
 &middot; Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 
 
 
 Requirements
 
 
 
 What You Need:
 
 
 
 
 
 
 &middot; Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 
 
 
 &middot; Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 
 
 
 &middot; Excellent customer service, communication, organization, multitasking, and documentation skills.
 
 
 
 &middot; Travel different sites for IT support
 
 
 
 &middot; Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
 
 
 
 
</div>

Explore 633+ Customer service executive in Cairo this December. Find roles across top companies and apply now to boost your career.

633 customer service executive jobs IN Cairo

Customer Service Executive

Customer Experience Manager- O West & Makadi Heights

Executive Assistant - Fluent English Speaker

Analyst

Executive Assistant

IT Support Field Engineer

IT Support Field Engineer