sales consultant

customer service consultant Jobs in Cairo

customer service consultant

chat customer service representative Jobs in Cairo

chat customer service representative

client relations executive

client relations specialist Jobs in Cairo

client relations specialist

customer care representative

Concentrix

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, and policies
 </li>
 <li>
 Resolve customer complaints and issues with empathy and efficiency
 </li>
 <li>
 Document customer interactions and feedback in the CRM system
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues
 </li>
 <li>
 Maintain a high level of product knowledge to assist customers effectively
 </li>
 <li>
 Meet performance targets related to response time, customer satisfaction, and resolution rates
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 A positive attitude and a genuine desire to help others
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career development
 </li>
 <li>
 Supportive and inclusive team culture
 </li>
 <li>
 Training and onboarding to set you up for success
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Enjaz Consultancy & Enterprise Management

<div>
 
 We are looking for a proactive and detail-oriented
 
 Customer Service Representative
 
 to join our team. The ideal candidate will serve as the first point of contact for customers and is responsible for delivering outstanding service by addressing inquiries, resolving issues, and ensuring a smooth customer experience. If you are passionate about helping people, thrive under pressure, and enjoy problem-solving, we encourage you to apply.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, or social media
 
 </li>
 <li>
 Address customer complaints and provide effective, professional resolutions
 
 </li>
 <li>
 Follow up on customer requests and accurately update customer records in the system
 
 </li>
 <li>
 Coordinate with internal teams to deliver comprehensive and timely solutions
 
 </li>
 <li>
 Maintain high levels of customer satisfaction and uphold quality service standards
 
 </li>
 <li>
 Document customer interactions and feedback for continuous service improvement
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (required)
 
 </li>
 <li>
 At least
 
 1 year of experience
 
 in a customer service or support role
 
 </li>
 <li>
 Strong
 
 verbal and written communication
 
 skills
 
 </li>
 <li>
 Proven ability to work under pressure and resolve issues in a timely manner
 
 </li>
 <li>
 Good command of English; additional languages are a plus
 
 </li>
 <li>
 Strong organizational skills and attention to detail
 
 </li>
 <li>
 Proficient with common customer service tools, CRM systems, and Microsoft Office Suite
 
 </li>
 </ul>
</div>

Retail Customer Service Associate

FlairsTech

<div>
 
 
 Job Summary:
 
 
 
 The English CSR at FlairsTech will be responsible for delivering exceptional customer support to global clients. You will respond to inquiries, resolve concerns, and ensure a seamless experience across multiple communication channels, while adhering to FlairsTech&rsquo;s service excellence standards.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle customer inquiries via phone, email, chat, and/or social platforms in English.
 </li>
 <li>
 Assist customers with product/service information, account issues, billing, and troubleshooting.
 </li>
 <li>
 Follow up on customer cases to ensure full resolution and satisfaction.
 </li>
 <li>
 Accurately log and update customer records using CRM tools.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate internal teams.
 </li>
 <li>
 Meet departmental KPIs including quality scores, productivity, and customer satisfaction.
 </li>
 <li>
 Stay updated on project knowledge, system enhancements, and client processes.
 </li>
 <li>
 Maintain a professional and positive attitude while managing customer interactions.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; university degree is a plus.
 </li>
 <li>
 Excellent English communication skills &mdash; written and verbal (B2/C1 level minimum preferred).
 </li>
 <li>
 Previous experience in customer service, call centers, or a similar role preferred.
 </li>
 <li>
 Strong computer literacy and ability to learn new systems quickly.
 </li>
 <li>
 Ability to work in rotating shifts including weekends and holidays (if required by the project).
 </li>
 </ul>
 
 
</div>

Customer Service Representative (English C1)

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Communicate with customers via emails and chats
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
</div>

Chat Customer Service Representative

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Sales Assistant | IKEA | Cairo Festival City

Al-Futtaim Automotive

<div>
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Explore 478+ Customer care representative in Cairo this November. Find roles across top companies and apply now to boost your career.

478 customer care representative jobs IN Cairo

Customer Service Representative

Retail Customer Service Associate

Customer Service Representative (English C1)

Customer Service Officer - CSLP Support

Chat Customer Service Representative

Sales Assistant | IKEA | Cairo Festival City

Sales Assistant | IKEA | Cairo Festival City