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customer care coordinator / receptionist Jobs in Cairo

customer care coordinator / receptionist

customer care representative

Sharaf DG Egypt

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 <li>
 identify customer needs and help customers use specific features
 </li>
 <li>
 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
 </li>
 <li>
 Update our internal databases with information about technical issues and useful discussions with customers
 </li>
 <li>
 Inform customers about new features and functionalities
 </li>
 <li>
 Follow up with customers to ensure their technical issues are resolved
 </li>
 <li>
 Gather customer feedback and share with our Product, Sales and Marketing teams
 </li>
 <li>
 Serve all customer's inquiries and provide full information and advice.
 </li>
 <li>
 Close pending cases in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree Holder
 </li>
 <li>
 1 &ndash; 2 Years of experience in Customer Care.
 </li>
 <li>
 Fluency in English is a MUST.
 </li>
 <li>
 Strong Knowledge in Microsoft Office (Excel, Outlook).
 </li>
 <li>
 Excellent Communication Skills: Verbal and written in English.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

2S HomeWear

<div>
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Answer customers calls and following up on solving their problems and complaints in accordance with the work procedures followed.
 </li>
 <li>
 Respond to all customers comments on social networking pages along with responding to emails and live chat inquiries in a timely and efficient manner.
 </li>
 <li>
 Resolve customers issues in a professional and helpful manner.
 </li>
 <li>
 Provide support for orders and answer questions about products and services.
 </li>
 <li>
 Escalate issues to the appropriate department as needed.
 </li>
 <li>
 Maintain a positive and professional attitude at all times.
 </li>
 <li>
 Initiate outbound calls when needed depending on customer issue processing and confirming orders through mail/chat or calls.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service, preferably in an e-commerce setting
 </li>
 <li>
 Excellent / Fluent English speaker
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced and deadline-driven environment
 </li>
 <li>
 Proficiency in Microsoft Office Suit
 </li>
 </ul>
</div>

Customer Service Representative

Quantanite

<div>
 
 
 About Us
 
 
 
 Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world&rsquo;s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best&mdash;wherever they are in the world.
 
 
 
 
 
 
 
 Position Overvie
 
 
 
 wWe are looking for a proactive, empathetic, and Spanish-speaking
 
 Customer Service Associat
 
 e to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in Cairo, with stable internet connectivity and a quiet working environment
 
 
 .You&rsquo;ll be the first point of contact for customers via
 
 phone, email, and cha
 
 t, helping resolve queries, provide product support, and deliver an exceptional service experience&mdash;every time
 
 
 
 
 
 
 .
 
 Key Responsibiliti
 
 
 <ul>
 <li>
 
 esCustomer Interacti
 
 on: Handle inbound customer communications in Spanish across voice and digital channels with professionalism and empath
 </li>
 <li>
 
 y.Problem Solvi
 
 ng: Investigate and resolve customer issues effectively or escalate when necessar
 </li>
 <li>
 
 y.Knowledge Manageme
 
 nt: Maintain up-to-date knowledge of client products, services, and internal support tool
 </li>
 <li>
 
 s.System Accura
 
 cy: Log all customer interactions in CRM tools with attention to detail and completenes
 </li>
 <li>
 
 s.Follow-U
 
 ps: Ensure timely and satisfactory closure of customer queries through proactive follow-up
 </li>
 <li>
 
 s.Feedback Lo
 
 op: Relay customer insights to internal teams to help improve processes and service qualit
 </li>
 <li>
 
 y.Compliance &amp; Quali
 
 ty: Adhere to client and company policies, including data protection and service quality standard
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 
 onsLangu
 
 age: Full professional fluency
 
 in Span
 
 ish and working proficiency
 
 in Engl
 
 i
 </li>
 <li>
 
 sh.Experie
 
 nce: At lea
 
 st 1 year of customer service experie
 
 nce (preferably within a contact centre or BPO environmen
 </li>
 <li>
 
 t).Educat
 
 ion: High school diploma required; further education is advantageo
 </li>
 <li>
 
 us.Techni
 
 cal: Comfortable using CRM systems and digital communication too
 </li>
 <li>
 
 ls.Attribu
 
 tes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setti
 </li>
 <li>
 
 ng.Flexibil
 
 ity: Willingness to work on a rotational shift basis including evenings and weekends, depending on business nee
 </li>
 <li>
 
 ds.Right to Work in Cairo essenti
 
 </li>
 </ul>
 
 
 
 
 
 al.
 
 What We O
 
 
 <ul>
 <li>
 
 fferComprehensive Trai
 
 ning: All the tools and support you need to succ
 </li>
 <li>
 
 eed.Career Gr
 
 owth: Clear paths for progression and upskilling within a growing international comp
 </li>
 <li>
 
 any.Cul
 
 ture: A people-first environment that values diversity, collaboration, and purpose-driven w
 </li>
 </ul>
 
 
 ork.Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employ
 
 
 
 
 
 ees.
</div>

Customer Service Associate – Spanish Speaking

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Cloud DMC Egypt

<div>
 
 Company Description
 
 
 
 Cloud DMC is an innovative and passionate Destination Management Company (DMC) based in Egypt, committed to delivering exceptional travel experiences tailored to the unique identity of international brands. We collaborate closely with our partners to design journeys that reflect their brand's spirit and values. Specializing in crafting personalized, high-quality travel solutions, our focus is on white-labeling travel experiences and curating bespoke itineraries. Our commitment to seamless service and adherence to safety standards ensures memorable experiences that exceed expectations. Our team of seasoned travel experts leverages deep knowledge of Egypt's diverse destinations to deliver top-tier service and flawless execution.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site position located in Cairo, Egypt. The Airport Representative will be responsible for greeting and assisting travelers upon their arrival, handling inquiries, coordinating transportation, and ensuring smooth transitions between airport and accommodation. The role also includes managing arrival and departure logistics, providing information about local services and attractions, and maintaining high levels of customer service. The Airport Representative will work closely with internal teams and external partners to ensure seamless travel experiences for our clients.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service and Communication: Strong customer service orientation, excellent interpersonal, and communication skills.
 </li>
 <li>
 Coordination and Logistics: Experience in transportation coordination, handling inquiries, and managing arrival/departure logistics.
 </li>
 <li>
 Knowledge and Adaptability: Familiarity with local services, attractions, and ability to provide relevant information to clients.
 </li>
 <li>
 Professionalism and Multitasking: Strong organizational skills, ability to multitask, and maintain high levels of professionalism under pressure.
 </li>
 <li>
 Additional Skills: Fluency in English and Arabic, familiarity with airport protocols, and prior experience in the travel and tourism industry is a plus.
 </li>
 </ul>
</div>

Airport Representative

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
 <li>
 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 Job Description
 
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
 </li>
 <li>
 A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
 </li>
 <li>
 A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
 </li>
 <li>
 Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Track, document, and retrieve information in the call tracking database.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 </li>
 <li>
 Proficient in travel booking platforms and industry software.
 </li>
 <li>
 A passionate traveler with a thirst for exploring new destinations and cultures.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1460807
 
</div>

Customer Service - Travel Vacancies

Explore 439+ Customer care representative in Cairo this October. Find roles across top companies and apply now to boost your career.