customer service representative

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

english customer service representative Jobs in Cairo

english customer service representative

receptionist

customer care representative

DHL Express

<div>
 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
 </li>
 <li>
 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
 </li>
 <li>
 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
 </li>
 <li>
 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
 </li>
 <li>
 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
 </li>
 <li>
 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
 </li>
 <li>
 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
 </li>
 <li>
 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
 </li>
 <li>
 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
 </li>
 <li>
 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
 </li>
 <li>
 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
 </li>
 <li>
 Language Proficiency: Excellent command of both spoken and written English is required.
 </li>
 <li>
 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
 </li>
 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Customer Service Representative

Sharaf DG Egypt

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
 
 
 Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
 
 
 Refer unresolved customer grievances to designated departments for further investigation.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Complaints to be attended and closed to the satisfaction of the customer
 </li>
 <li>
 Warranty Products to reach service centers within TAT
 </li>
 <li>
 Genuine Cash/Credit Card Refund issued to the customer
 </li>
 <li>
 Customer Care Location Ageing Stock Monitoring and Reconciliation
 </li>
 <li>
 ISO Compliance - as per Audit rating (SOP Compliance Store)
 </li>
 <li>
 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
 </li>
 <li>
 Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
 </li>
 <li>
 Ensure accepting only good items as return
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 At least 3 - 5 years' of relevant work experience
 </li>
 <li>
 acceptable English Language level in both written and speaking .
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 <li>
 Diploma in Hospitality - preferable
 </li>
 <li>
 Communication Skills , Customer Servicing skills, Listening skills, Problem solving skills
 </li>
 </ul>
 
 
</div>

Abou Ghaly Motors

<div>
 <ul>
 <li>
 Respond to (inbound&amp; outbound) calls, emails, and online chats to address customer inquiries and resolve issues
 
 
 </li>
 </ul>
 promptly.
 
 
 <ul>
 <li>
 Provide accurate product or service information and assist customers with processes or troubleshooting.
 </li>
 <li>
 Manage and resolve customer complaints with professionalism and adherence to company standards.
 </li>
 <li>
 Assist in processing customer orders, transactions, and service requests efficiently.
 </li>
 <li>
 Maintain up todate knowledge of company products, services, and policies, especially related to the automotive industry.
 </li>
 <li>
 Update and maintain customer records in the contact center database, ensuring accuracy.
 </li>
 <li>
 Document all customer interactions according to internal processes and guidelines.
 </li>
 <li>
 Participate in team meetings, training sessions, and ongoing activities to enhance customer service skills.
 </li>
 <li>
 Meet or exceed established performance goals, including metrics for call handling time, customer satisfaction, and other key
 </li>
 <li>
 performance indicators (KPIs).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (High qualification).
 </li>
 <li>
 Previous experience in customer service or contact center role is preferred.
 </li>
 <li>
 Strong verbal and written communication skills with a clear and confident voice.
 </li>
 <li>
 Ability to handle high call volumes and manage multiple customer inquiries simultaneously.
 </li>
 <li>
 Basic computer skills and the ability to use contact center software, CRM tools, and Microsoft Office applications.
 </li>
 <li>
 Excellent problem-solving skills, with the ability to manage challenging customer situations.
 </li>
 <li>
 Strong attention to detail and the ability to maintain accurate records.
 </li>
 <li>
 A positive attitude, with the ability to remain calm under pressure.
 </li>
 <li>
 Ability to work well independently and collaboratively within a team.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Previous experience with call center technologies.
 </li>
 <li>
 English language must be very good
 </li>
 <li>
 Experience in the automotive industry or related sectors is preferred.
 </li>
 </ul>
</div>

Mercedes Contact Center Advisor

Concentrix

<div>
 
 Hello everyone,
 
 
 This is Menna Tarek, HR from Concentrix.
 
 
 🌟 Join Our Team 🌟
 
 
 We're hiring now,
 
 
 What we offer:
 
 
 A very competitive compensation package 💰
 
 
 A stimulating work environment 🤝
 
 
 Don't miss out on this chance to grow with us! Apply now and start your day the smart way!
 
 
 Cairo ➡️ https://lnkd.in/dCyxtRks
 
 
 #Hiring
 
 
 #NowHiring
 
 
 #JobOpening
 
 
 #Careers
 
 
 #JobSearch
 
</div>

<div>
 
 Concentrix New Cairo is Hiring GRADS fluent English Speakers level B2+
 
 
 
 
 
 Apply through the link or text me on 01080017647
 
 
 
 
 
 Salary 20k + gross for English
 
 
 
 
 
 Details:
 
 
 - Transportation provided 24/7 ( door to door for girls from 9 PM to 6 Am)
 
 
 - Social and medical insurance (Fully Covered)
 
 
 - Paid Training and overtime
 
 
 - All Shifts are rotational 2 days off per week NO FIXED SHIFTS OR FROM HOME
 
 
 
 
</div>

Aumet inc

<div>
 
 Overview
 
 
 
 We are seeking a dynamic Medical Representative with a proven track record of success and solid experience working with pharmacies. The ideal candidate will possess exceptional communication skills, strategic relationship-building abilities, and a deep understanding of pharmaceutical products and their therapeutic applications.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong, trusted relationships with pharmacists, pharmacy managers, and procurement teams to drive product adoption and sales growth.
 </li>
 <li>
 Communicate product benefits, clinical data, contraindications, and proper usage to pharmacy staff and healthcare professionals in a clear, compliant manner.
 </li>
 <li>
 Identify and prioritize target pharmacies, plan visits, and execute a structured territory plan to meet or exceed sales targets.
 </li>
 <li>
 Collaborate with marketing and medical affairs teams to support launches, educator programs, and promotional campaigns tailored to pharmacies.
 </li>
 <li>
 Collect market intelligence, competitor activity, and feedback from pharmacies to inform strategy and improve product positioning.
 </li>
 <li>
 Ensure timely order processing, accurate forecasting, and inventory management in coordination with wholesalers and distributors.
 </li>
 <li>
 Maintain up-to-date knowledge of regulatory guidelines, pharmacovigilance processes, and company policies related to medical sales.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Medical Representative with a strong track record in working with pharmacies or pharmaceutical distributors.
 </li>
 <li>
 Excellent verbal and written communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to build and sustain professional relationships at all levels within pharmacies and healthcare teams.
 </li>
 <li>
 Strong organizational skills, time management, and the ability to manage a multi-faceted territory.
 </li>
 <li>
 Bachelor&rsquo;s degree in Science, Pharmacy, or a related field; relevant certifications are a plus.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel within the assigned territory.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, results-driven, and resilient with a customer-centric approach.
 </li>
 <li>
 Passion for science, patient care, and improving therapeutic outcomes.
 </li>
 <li>
 Proficiency in CRM software, MS Office, and data-driven sales analytics.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive base salary with performance-based incentives.
 </li>
 <li>
 Comprehensive benefits package, including health, dental, and retirement plans.
 </li>
 <li>
 Ongoing training and professional development opportunities.
 </li>
 <li>
 Supportive team environment with clear career progression paths.
 </li>
 </ul>
</div>

Medical Representative

<div>
 
 Job Title
 
 
 
 B2B Sales Development Representative - English
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

Explore 355+ Customer care representative in Cairo this April. Find roles across top companies and apply now to boost your career.

355 customer care representative jobs In Cairo

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B2B Sales Development Representative - English