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uae customer care advisor (voice)

call center representative

customer care representative

CodeCruze

<div>
 Job Description
 
 We are CodeCruze, a fast-growing Software &amp; Digital Marketing company located in the 5th Settlement.
 
 
 Job Brief
 
 Our company is seeking an energetic and results-driven Outdoor Sales Representative to generate qualified leads and build relationships through face-to-face interactions at exhibitions, conferences, workshops, networking events, business gatherings, and other outdoor activities. You will represent CodeCruze professionally, promote our software and digital marketing services, and convert networking opportunities into long-term business relationships.
 
 
 Responsibilities
 <ul>
 <li>
 Represent CodeCruze at exhibitions, conferences, workshops, seminars, networking events, and other business events.
 </li>
 <li>
 Generate qualified leads by engaging with business owners, decision-makers, and potential clients.
 </li>
 <li>
 Present the company's software development and digital marketing services in a professional and compelling manner.
 </li>
 <li>
 Build and maintain strong relationships with prospects and existing clients.
 </li>
 <li>
 Schedule meetings and hand over qualified opportunities to the Business Development team when needed.
 </li>
 <li>
 Follow up with leads generated from events to maximize conversion opportunities.
 </li>
 <li>
 Research and identify relevant events, exhibitions, and networking opportunities that align with the company's target audience.
 </li>
 <li>
 Collaborate with the marketing team to ensure promotional materials and event strategies are effective.
 </li>
 <li>
 Maintain accurate records of leads, meetings, and sales activities using CRM tools.
 </li>
 <li>
 Prepare regular reports on event performance, lead generation, and market insights.
 </li>
 <li>
 Meet monthly lead generation and sales targets.
 
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Previous experience in outdoor sales, field sales, business development, or client acquisition.
 </li>
 <li>
 Excellent communication, networking, and interpersonal skills.
 </li>
 <li>
 Strong presentation and negotiation abilities.
 </li>
 <li>
 Comfortable approaching new people and initiating conversations.
 </li>
 <li>
 Self-motivated, organized, and target-oriented.
 </li>
 <li>
 Willingness to travel and attend events across Cairo and other locations when required.
 </li>
 <li>
 Familiarity with software development or digital marketing services is a plus.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Valid driver's license is a plus.
 
 </li>
 </ul>
 Location
 
 📍 5th Settlement (Hybrid)
 
 
 
 
 
 
 This role requires frequent travel to exhibitions, conferences, client meetings, and business events.
 
 
</div>

Outdoor Sales Representative

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

geidea

<div>
 
 Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 www.geidea.net
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for IT Vendor Management Team Leader
 
 
 
 
 
 
 Job purpose:
 
 
 
 The Vendor Management Team Leader is responsible for leading and optimizing vendor relationships to ensure cost efficiency, service quality, risk mitigation, and alignment with business objectives.
 
 
 This role exists to provide strategic oversight, governance, and performance management of third-party vendors. Without this role, the organization would face increased operational risk, higher costs, inconsistent service levels, limited scalability, and reduced accountability across vendor engagements.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Develop and implement the overall IT Vendor Management strategy aligned with the organization&rsquo;s digital transformation and business objectives.
 </li>
 <li>
 Lead vendor selection, RFP, and contract negotiation processes, ensuring commercial competitiveness, risk mitigation, and value maximization.
 </li>
 <li>
 Establish vendor governance framework, including performance review cadence, executive business reviews (EBRs), and escalation management structure.
 </li>
 <li>
 Drive cost optimization initiatives through contract consolidation, renegotiation, benchmarking, and identification of cost-saving opportunities across IT services.
 </li>
 <li>
 Ensure vendor risk management and compliance, including security, regulatory, data privacy, and business continuity requirements.
 </li>
 <li>
 Oversee contract lifecycle management, including renewals, amendments, terminations, and performance-based penalties or incentives.
 </li>
 <li>
 Collaborate with IT, Procurement, Legal, Finance, and Risk departments to ensure alignment in vendor strategy, contract terms, and compliance standards.
 </li>
 </ul>
 
 
 
 
 
 Must have technical / professional qualifications:
 
 
 <ul>
 <li>
 7&ndash;10 years of relevant experience in vendor management, procurement, supply chain, or operationsBachelor&rsquo;s degree in related field
 </li>
 <li>
 Vendor governance and performance management, Contract management and commercial negotiations, Risk, compliance, and supplier continuity planning
 </li>
 <li>
 Understanding of market dynamics, supplier ecosystems, and cost drivers
 </li>
 <li>
 Strong business and financial acumen
 </li>
 </ul>
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most:
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team
 
 
 
 
 
 We are changing lives by constantly striving for a better solution
 
 
 
 
</div>

IT Vendor Management Team Leader

Boehringer Ingelheim

<div>
 We are IMETA
 
 
 ROPU IMETA is a Regional Operating Unit consisting of 6 mid-sized Operating Units: India, Turkey, Southern Africa (South Africa &amp; Sub Sahara Africa) Northeast &amp; West Africa, Near East &amp; UAE, Saudi Arabia, Gulf &amp; East Africa (SAGEA).
 
 
 IMETA is home to more than 47 nationalities. We are a powerhouse of talent, and we work together to ensure that we grow, nurture, and retain our talent. Uniting and working together is the key to our success.
 
 
 
 The Position:
 
 
 
 We are looking for a Medical Sales Representative based in Egypt. This position will be responsible in effectively representing and promoting Boehringer Ingelheim (BI) core products to existing and potential customers, by presenting the benefits of BI products, with the objective of maximizing sales revenue and increasing market share. Key responsibilities in this role include offering innovative, tailored solutions to ensure long term presence of the CRM portfolio whilst adhering to company best practices. This position will be reporting to the district manager.
 
 
 
 Tasks &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Sales Planning:
 
 
 
 </li>
 </ul>
 Builds and executes an effective Sales Action Plan with the objective of maximizing business in assigned territories and to ensure achievement of sales and market share targets/objectives Monitors the sales development and performance of Boehringer Ingelheim CRM products
 
 
 <ul>
 <li>
 Sales Execution:
 
 
 
 </li>
 </ul>
 Works closely with district Sales Manager in executing an effective Sales Action Plan with the objective of maximizing business in assigned districts to ensure achievement of district sales targets/objectives
 
 
 Plan and schedule daily visits with existing and potential customers to deliver the company's core product messages
 
 
 Record and monitor product sales and obtain feedback from existing customers on product performance and activity
 
 
 Secure a consistent and sustainable growth in sales and revenue by identifying and developing new market opportunities
 
 
 <ul>
 <li>
 Stakeholder Management:
 
 
 
 </li>
 </ul>
 Build strong and long partnerships with all key stakeholders and ensure their full awareness of Boehringer Ingelheim product benefit.
 
 
 Propose customized partnership programs for existing and future customers that need to build productive relations between them and the company
 
 
 
 Requirements:
 
 
 
 Bachelor&rsquo;s degree in pharmacy or veterinary medicine.
 
 
 
 Minimum Of 2 Years' Experience In The Market.
 
 
 
 Previous experience in Cardio, Renal, Metabolic therapeutic areas is a plus Excellent communication and presentation skills.
 
 
 Ability to build and maintain relations with internal and external stakeholders.
 
 
 
 What happens Next?
 
 
 
 We are looking forward to receiving your application! We will then have a look at your CV. If we see a match, we will invite you for a screening interview.
 
 
 
 SPL Screening:
 
 
 
 In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (&ldquo;SPL&rdquo;). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.
 
 
 Our Company
 
 
 
 Why Boehringer Ingelheim?
 
 
 
 With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
 
 
 Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
 
 
 Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
 
 
 Want to learn more? Visit https://www.boehringer-ingelheim.com
</div>

Medical Representative - Giza

Siemens

<div>
 Siemens Mobility (SMO) is the world&rsquo;s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods&mdash;helping to improve the quality of everyday life for millions worldwide.
 
 
 Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.
 
 
 In Egypt, Siemens Mobility is delivering one of the country&rsquo;s first
 
 high-speed rail
 
 system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region.
 
 
 Today, we are recruiting for a
 
 Civil Interface Engineer
 
 to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.
 
 
 
 What are my responsibilities?
 
 
 
 <ul>
 <li>
 Prepare civil -related Interface documents with coordination with related disciplines within Siemens and partners. Then coordinate with Employer representative to reach approvals.
 </li>
 <li>
 Review design drawings received and facilitate approval cycle via Aconex.
 </li>
 <li>
 Review design drawings verses standards and contract requirements and interface documents.
 </li>
 <li>
 Work on developing cable routes with CAD team as per requirements and review CSD drawings.
 </li>
 <li>
 Review and reply to RFI&rsquo;s from the employer or the partner.
 </li>
 <li>
 Coordinate all civil-related interfaces between Siemens System scope and partners and employer.
 </li>
 <li>
 Interact with the Siemens project team, the Siemens Engineering lots with relevant departments inside the Siemens organization (such as Commercial, legal, and Project Management), the consortium, civil companies, architect&rsquo;s offices as well as public jurisdictions, citizen groups, and consultants, whenever necessary.
 </li>
 <li>
 Ensure that the E&amp;M interface with the different civil companies is harmonized with each other to avoid individual solutions with different interface partners.
 </li>
 <li>
 Contribute to power station/passenger station/wayside/depot and system design-related field design changes, non-conformance reports, requests for information, and documentation.
 </li>
 <li>
 Contribute to subjects such as negotiating contract change orders.
 
 
 </li>
 </ul>
 
 What do I need to qualify for this job?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil / Architectural Engineering or Construction Management.
 </li>
 <li>
 A minimum of 5 years of experience in Civil Engineering, additionally rail transportation experience in the design and construction of major transit improvement projects (passenger stations/power stations/wayside and depots) is highly desirable.
 </li>
 <li>
 Experience in interface management as well as tender and contract analysis.
 </li>
 <li>
 Track construction/system knowledge railway is desirable.
 </li>
 <li>
 Technical assessment competence for planning and system design of structural and civil engineering works for railway infrastructure (e.g. engineering structures and associated railway installations).
 </li>
 <li>
 Fluency in both written and spoken English.
 
 
 </li>
 </ul>
 
 What else do I need to know?
 
 
 
 As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Civil Interface Engineer @Siemens Mobility Egypt

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

Explore 59+ Customer care representative in Cairo this August. Find roles across top companies and apply now to boost your career.