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call center customer service representative Jobs in Cairo

call center customer service representative

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customer care representative

TTEC

<div>
 Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As an
 
 English Business-to-Business Sales Representative
 
 working
 
 onsite
 
 in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 You'll be supporting a high-growth, mission-driven tech company that serves as the universal language of trust. By providing a platform where millions of consumers share their experiences and thousands of businesses engage with them, they help build more transparent brands and more confident shoppers. Operating on a global scale, they are a top-tier digital destination where your work will impact the integrity of the internet itself.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Build business-to-business relationship by sourcing, reaching out to potential customers via phone, email, or other channels to introduce our company and solutions
 </li>
 <li>
 Qualify leads to assess their potential value to our business
 </li>
 <li>
 Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure
 </li>
 <li>
 Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale
 </li>
 <li>
 Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale
 </li>
 <li>
 Continuously update and maintain accurate records in our customer relationship database system
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 Applied business-to-business sales experience with aptitude for consultative sales
 </li>
 <li>
 Fluency in English C1
 </li>
 <li>
 Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
 </li>
 <li>
 Creative problem solving and strong critical thinking in order to overcome objections
 </li>
 <li>
 High school diploma or equivalent, computer experience
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Competitive base pay and uncapped commissions
 </li>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com/ for more information.
 
 
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

English Business-to-Business Sales Representative

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 28 عام
 
 </li>
 <li>
 سكان : الجيزة - القاهره - شبرا الخيمه
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسيه
 
 </li>
 <li>
 تدريب مدفوع الاجر 15 يوم 5000 ج
 
 </li>
 <li>
 تامين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 28 years.
 
 </li>
 <li>
 Residence: Giza, Cairo, or Shubra El-Kheima.
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training: 21 days (5,000 EGP).
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

IntouchCX

<div>
 
 🚨 We&rsquo;re Hiring at IntouchCX! 🚨
 
 
 
 
 
 Are you fluent in English (B1 &ndash; C1)? 🇬🇧
 
 
 Looking to join a leading international customer experience company and grow your career?
 
 
 
 
 
 ✨ What we offer:
 
 
 💰 Salary range: 19K &ndash; 25K Gross (Based on English level)
 
 
 🚌 Transportation provided (both ways &ndash; door-to-door for girls after 9 PM)
 
 
 📍 Location: Maadi Technology Park or 20 West Mall &ndash; Sheikh Zayed
 
 
 🕒 Rotational shifts (24/7)
 
 
 ⌨️ Chat &amp; Calls Accounts 🔊
 
 
 📚 Paid training
 
 
 🌍 Multicultural work environment &amp; clear career growth path
 
 
 🎓 (Grads, Gap year, Dropouts, and Foreigners with work permit ) are welcome to apply‼️
 
 
 
 
 
 💻 Interview Mode: Virtual
 
 
 📅 Start Date: Coming Soon &ndash; Apply Now!
 
 
 
 
 
 📲 Interested?
 
 
 Send us a voice note introducing yourself here: 01095558673
 
 
 
 
 
 👉 Don&rsquo;t miss the chance to grow your career with IntouchCX!
 
 
 Send it to a friend who might be interested 👇
 
</div>

Customer Service Representative

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

TP Cairo EG

<div>
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative specializing in the English account, based in Cairo. The Customer Service Representative will address customer inquiries, provide excellent customer support, ensure satisfaction, and resolve concerns in a timely and professional manner. The role includes maintaining customer accounts, following up on client needs, and delivering solutions to meet or exceed expectations.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong proficiency in Customer Service, Customer Satisfaction, and resolving customer concerns effectively.
 </li>
 <li>
 Experience in working as a Customer Service Representative and managing customer accounts efficiently.
 </li>
 <li>
 Excellent Communication skills, including active listening and clear written and verbal communication.
 </li>
 <li>
 Ability to handle multiple customer inquiries with attention to detail and professionalism.
 </li>
 <li>
 Problem-solving skills and the ability to work under pressure in a fast-paced environment.
 </li>
 </ul>
</div>

Customer Service Representative-english account

Kasrawy Group Careers

<div>
 Position: Automotive Sales Representative
 
 
 Company Overview:
 
 
 Kasrawy Group is a market leader in the automotive sector in Egypt, Located in 6th of October City, Egypt. We are committed to providing our customers with top-quality vehicles and exceptional customer service. Our team is dedicated to creating a positive and enjoyable car buying experience for our customers.
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and experienced Automotive Sales Representative to join our team. The ideal candidate will have a passion for cars and a proven track record in sales. As an Automotive Sales Representative, you will be responsible for selling new and used vehicles to customers, providing exceptional customer service, and building long-lasting relationships with our clients.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and assist customers in a professional and friendly manner
 </li>
 <li>
 Understand and demonstrate features and benefits of all vehicles on the lot
 </li>
 <li>
 Conduct test drives and explain vehicle features to customers
 </li>
 <li>
 Negotiate and close sales deals with customers
 </li>
 <li>
 Follow up with potential customers and maintain relationships with existing customers
 </li>
 <li>
 Meet and exceed monthly sales targets
 </li>
 <li>
 Collaborate with the sales team to achieve overall sales goals
 </li>
 <li>
 Maintain a high level of customer satisfaction and resolve any customer complaints or issues
 </li>
 <li>
 Attend sales training and meetings to continuously improve sales skills and knowledge
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent, college degree preferred
 </li>
 <li>
 Automotive sales experience is preferable
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong negotiation and closing skills
 </li>
 <li>
 Ability to work in a fast-paced and competitive environment
 </li>
 <li>
 Proficient in Microsoft Office and CRM software
 </li>
 <li>
 Valid driver's license and clean driving record
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and commission structure
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Training and development opportunities
 </li>
 <li>
 Career advancement opportunities within the company
 
 </li>
 </ul>
</div>

Automotive Sales Representative

Mr Home

<div>
 
 Company Description
 
 
 
 Mr. Home specializes in transforming houses into elegant and functional sanctuaries, offering exceptional value for money. As a comprehensive provider of home solutions, Mr. Home focuses on optimizing spaces with innovative designs and thoughtful touches. We excel in creating transformative interiors without the need for major renovations, ensuring affordability and high-quality results. Our mission is to turn every room into a unique and personalized space that tells a story. Join a dedicated team passionate about design, creativity, and delivering exceptional customer experiences.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Qesm 3rd New Cairo for a Sales Representative. The Sales Representative will be responsible for identifying and engaging potential clients, understanding their home solution needs, and presenting tailored services and products. The role includes managing and maintaining client relationships, preparing proposals, meeting sales targets, and collaborating with the design and operations teams to ensure seamless service delivery. The Sales Representative will also monitor market trends and provide feedback to enhance offerings and strategies.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication, negotiation, and interpersonal skills
 </li>
 <li>
 Proficiency in sales strategies, client relationship management, and customer service
 </li>
 <li>
 Ability to identify market trends and provide actionable insights
 </li>
 <li>
 Experience in planning and delivering customized recommendations to clients
 </li>
 <li>
 Proficiency in using CRM tools and basic knowledge of sales tracking software
 </li>
 <li>
 Goal-oriented and self-motivated with the ability to work in a dynamic on-site environment
 </li>
 <li>
 Prior experience in sales, customer service, or home solutions is desirable
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field is a plus
 </li>
 </ul>
</div>

Sales Representative

Explore 457+ Customer care representative in Cairo this January. Find roles across top companies and apply now to boost your career.