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client relations specialist Jobs in Cairo

client relations specialist

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer - service

client service representative customer services

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

8WORX

<div>
 
 Company Description:
 
 
 
 
 
 8WORX is a promising technology solutions provider based in Egypt. They specialize in developing and delivering innovative digital products and services, focusing on the Egyptian and Middle Eastern markets. With a strong foundation in web technologies and over 30 years of combined experience, 8WORX has successfully completed over 350 projects for both private and public sector clients.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Junior Sales Representative located in Cairo. The Junior Sales Representative will be responsible for day-to-day sales activities, including prospecting, cold calling, presenting products, and closing deals. They will also be involved in preparing sales reports and attending sales meetings.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop contact with potential customers in the industry by cold calling, emailing, or scheduling meetings in person.
 </li>
 <li>
 Form new and continue existing relationships with companies in the customer database by visiting them in person, maintaining phone contact, and addressing issues or problems when they come up.
 </li>
 <li>
 Maintain a strong understanding of product features and technical specifications to answer specific customer questions.
 </li>
 <li>
 Present information about company offerings during trade shows or other large events to potential customers.  Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
 </li>
 <li>
 Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
 </li>
 <li>
 Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.
 </li>
 <li>
 Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.  Build and maintain strong, long-lasting client relationships.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Providing Training sessions for 8WORX&rsquo;s clients.
 </li>
 <li>
 Develop trusted advisor relationships with key accounts and customer stakeholders.
 </li>
 <li>
 Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.
 </li>
 <li>
 Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
 </li>
 <li>
 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
 </li>
 <li>
 Prepare reports on account status.
 </li>
 <li>
 Collaborate with the sales team to identify and grow opportunities within the territory.
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Excellent ability to communicate in writing or verbally.
 </li>
 <li>
 Friendly and personable with others.
 </li>
 <li>
 Proficiency with technology, including basic computer operations.
 </li>
 <li>
 Ability to meet goals, stay organized, and maintain a positive attitude.
 </li>
 <li>
 Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.  Proven work experience in the software industry is a plus.
 </li>
 <li>
 Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
 </li>
 <li>
 Solid experience with CRM software and MS Office (particularly MS Excel).
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs.
 </li>
 <li>
 Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
 </li>
 <li>
 Excellent listening, negotiation, and presentation abilities.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
  BA/BS degree in Business Administration, Sales, or a relevant field
 </li>
 </ul>
 
 We provide :
 
 
 Commission
 
 
 Medical insurance
 
 
 Social insurance
 
 
 Transportation allowances
 
 
 Business line
 
 
 Laptop
 
 
 
 
</div>

Junior Sales Representative

Enjaz Consultancy & Enterprise Management

<div>
 
 We are looking for a proactive and detail-oriented
 
 Customer Service Representative
 
 to join our team. The ideal candidate will serve as the first point of contact for customers and is responsible for delivering outstanding service by addressing inquiries, resolving issues, and ensuring a smooth customer experience. If you are passionate about helping people, thrive under pressure, and enjoy problem-solving, we encourage you to apply.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, or social media
 
 </li>
 <li>
 Address customer complaints and provide effective, professional resolutions
 
 </li>
 <li>
 Follow up on customer requests and accurately update customer records in the system
 
 </li>
 <li>
 Coordinate with internal teams to deliver comprehensive and timely solutions
 
 </li>
 <li>
 Maintain high levels of customer satisfaction and uphold quality service standards
 
 </li>
 <li>
 Document customer interactions and feedback for continuous service improvement
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (required)
 
 </li>
 <li>
 At least
 
 1 year of experience
 
 in a customer service or support role
 
 </li>
 <li>
 Strong
 
 verbal and written communication
 
 skills
 
 </li>
 <li>
 Proven ability to work under pressure and resolve issues in a timely manner
 
 </li>
 <li>
 Good command of English; additional languages are a plus
 
 </li>
 <li>
 Strong organizational skills and attention to detail
 
 </li>
 <li>
 Proficient with common customer service tools, CRM systems, and Microsoft Office Suite
 
 </li>
 </ul>
</div>

Retail Customer Service Associate

Orascom Development Egypt

<div>
 
 The Technical Client Relations Director plays a leading role in managing the full lifecycle of customer-facing technical services&mdash;from property handover to post-delivery modifications, enhancement solutions, and Defect Liability Period (DLP) support. The role ensures client needs are met at every stage, bridging expectations with delivery and providing a smooth, high-quality experience that takes the property from construction to comfortable living.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Property Handover Management
 
 
 <ul>
 <li>
 Oversee and manage the complete technical and operational scope of
 
 property handover
 
 across all projects.
 </li>
 <li>
 Ensure readiness of units and zones in coordination with QC, Project Management, and operations teams.
 </li>
 <li>
 Develop and enforce standardized handover protocols, documentation, and orientation processes.
 </li>
 </ul>
 
 
 2. Post-Delivery Modifications and Technical Queries
 
 
 <ul>
 <li>
 Lead all
 
 post-handover property services
 
 , including structural and architectural modifications requested by clients.
 </li>
 <li>
 Supervise the end-to-end
 
 modification management process
 
 , from request intake to feasibility review, approvals, execution, and close-out.
 </li>
 <li>
 Manage a design and technical advisory unit that delivers
 
 tailored design solutions
 
 and accommodates
 
 special life requirements
 
 (e.g., accessibility, extended family needs, premium upgrades).
 </li>
 <li>
 Establish and manage Orascom&rsquo;s official
 
 post-delivery design &amp; build add-ons platform
 
 , including scoping, pricing, execution, and client satisfaction.
 </li>
 <li>
 Define standard and bespoke packages aligned with brand identity and construction integrity.
 </li>
 <li>
 Ensure regulatory compliance, safety standards, and integration with community guidelines.
 </li>
 </ul>
 
 
 3. Post Delivery Revenue Streams
 
 
 <ul>
 <li>
 Drive
 
 post-delivery revenue streams
 
 through design services, material upgrades, and add-on solutions.
 </li>
 <li>
 Design service pricing models and promotional campaigns.
 </li>
 <li>
 Monitor client behavior trends and life needs to introduce relevant and profitable service offerings.
 </li>
 </ul>
 
 
 5. DLP (Defect Liability Period) Management
 
 
 <ul>
 <li>
 Own the
 
 DLP technical business cycle
 
 , from strategy and budgeting to implementation.
 </li>
 <li>
 Define and oversee the design and execution of
 
 DLP response plans
 
 , ensuring timely rectification, minimal disruption, and technical quality.
 </li>
 <li>
 Ensure integration with customer support systems and track KPIs on responsiveness, recurrence, and customer satisfaction.
 </li>
 <li>
 Cross functional collaboration by working closely with Construction, Facilities Management, Legal, and Customer Care to ensure alignment and seamless service across all phases.
 </li>
 <li>
 Monitor technical quality and project theme, contract adherence, and customer satisfaction across all touchpoints.
 </li>
 <li>
 Develop dashboards, SLA tracking tools, and performance review frameworks.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Architecture, Engineering, or Construction Management; MBA is a plus
 </li>
 <li>
 10+ years in real estate, client technical service, or project delivery
 </li>
 <li>
 Proven experience in customer-facing construction or design operations
 </li>
 <li>
 Strong technical knowledge paired with customer-centric thinking
 </li>
 </ul>
</div>

Technical Client Relations Director

Green Village

<div>
 
 We are hiring a full-time Customer Service Representative in Maadi.
 
 
 The role requires 2-3 years of experience and excellent communication skills.
 
 
 You will handle customer inquiries via phone and chat and resolve issues.
 
 
 The schedule is 9 AM-5 PM, with Fridays and Saturdays off.
 
 
 To Apply:&nbsp;send your updated CV on WhatsApp number 0100 2295664 or via
 
 
 &nbsp;hr@egy-greenvillage.com mail account.
 
</div>

Client Relations Specialist

The Portal Agency

<div>
 
 
 Company Description
 
 
 
 The Portal is a Global Marketing Consultant and Software Development Agency with locations in New York, Dubai, Munich, and Cairo. We specialize in creative, content, technology, and e-commerce, providing services such as mobile application development, website development, web design, e-commerce, digital marketing &amp; SEO, content creation, and branding. Our clients span various industries, including fashion, tourism, luxury, finance, food and beverage, lifestyle, technology, government, and entertainment. At The Portal, we are passionate about creating digital experiences that drive success.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Business Development professional, located in El Maadi. The role involves generating leads, conducting market research, and communicating with potential clients. You will be responsible for identifying customer needs, providing excellent customer service, and developing strategies to drive business growth. Additionally, you will collaborate with various teams to ensure our services align with client expectations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and develop new business opportunities to expand The Portal Agency&rsquo;s client base.
 </li>
 <li>
 Build and maintain long-term relationships with clients and strategic partners.
 </li>
 <li>
 Present The Portal Agency&rsquo;s services and creative solutions with clarity and confidence.
 </li>
 <li>
 Collaborate with internal teams to create customized proposals and marketing solutions.
 </li>
 <li>
 Research market trends, competitors, and emerging business sectors.
 </li>
 <li>
 Negotiate contracts and close deals that align with the agency&rsquo;s goals.
 </li>
 <li>
 Achieve monthly and quarterly sales targets while maintaining client satisfaction.
 </li>
 <li>
 Represent The Portal Agency at industry events, networking sessions, and client meetings.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Possess Lead Generation and Market Research skills
 </li>
 <li>
 1- 2 years of experience in business development/sales, preferably within a marketing or creative agency.
 </li>
 <li>
 Strong Analytical Skills for developing strategies
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Ability to work collaboratively with diverse teams
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, or a related field
 </li>
 <li>
 Previous experience in sales or business development is an advantage
 </li>
 <li>
 Proficiency in using CRM software and sales tools
 </li>
 </ul>
</div>

Sales Business Development

Concentrix

<div>
 Job Title:
 
 
 B2B Business Development Representative
 
 
 
 Job Description
 
 
 
 The Business Development Representative is responsible for marketing the company&rsquo;s products and/or services with the intent of generating prospective customers. Identifies and qualifies leads in the sales cycle in order to support the sales team goals. Works under close supervision in accordance with specific and detailed instructions.
 
 
 <ul>
 <li>
 Generate and qualify high volume leads for sales opportunities; Achieve targets and activity metrics within assigned territory
 </li>
 <li>
 Initiate outbound telephone calls as follow up to marketing campaigns and inbound 'leads' (from website, events, webinars, etc.) to understand audience interest and further the sales discussion
 </li>
 <li>
 Answers questions from and provides knowledgeable product and services information to call recipients
 </li>
 <li>
 Gathers and records customer information, builds account plans for prospecting by researching and analyzing the prospective company in areas such as financials, employees, culture, and brand
 </li>
 <li>
 Follows up on initial sales contacts via telephone, email, or other correspondence
 </li>
 <li>
 Provides sales forecasts
 </li>
 <li>
 Represent the company at networking and marketing events
 </li>
 <li>
 Maintains records of contacts and accounts, responsible for maintaining good working relationships with prospects throughout the entire sales cycle
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1622773
 
</div>

B2B Business Development Representative

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