customer service manager

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chat customer service representative Jobs in Cairo

chat customer service representative

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer care consultant

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant (BES)

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

City Edge Developments

<div>
 
 
 Occupation Description
 
 
 
 The Customer Care Executive maintains an ongoing level of engagement with key customers builds trusting relationships with clients and protects the brand by maintaining a positive image. He/she provides the highest quality of services to CED&rsquo;s customers to achieve maximum satisfaction levels.
 
 
 
 
 
 
 Job Location
 
 
 
 New Capital
 
 
 
 
 
 
 Job Scope
 
 
 <ul>
 <li>
 Update accurately the customer&rsquo;s history/interactions and information on the system.
 </li>
 <li>
 Provide regular updates to customers on the status of their cases/requests.
 </li>
 <li>
 Escalate customer issues and report major problems to Superiors.
 </li>
 <li>
 Collect customer&rsquo;s feedback (following given Survey/s).
 </li>
 <li>
 Handle efficiently and on time all tasks/cases assigned by superior/s.
 </li>
 <li>
 Provide accurately all needed reports &amp; data to superior/s.
 </li>
 <li>
 Ensure proper documentation and filing to customers&rsquo; requests.
 </li>
 <li>
 Attend daily/weekly/monthly staff meetings and proactively raise issues for group discussions and information sharing.
 </li>
 <li>
 Support the continuous enhancement of City Edge&rsquo;s database quality and enrichment by collaborating with internal (and external) partners.
 </li>
 <li>
 Follow quality standards for customer and prospect data capture.
 </li>
 <li>
 Analyse City Edge&rsquo;s customer behaviour.
 </li>
 <li>
 Handle customers&rsquo; requests and inquiries received via (call center/mobile app/website/social Media) on time (following given SLAs).
 </li>
 <li>
 Handle customer complaints and provide appropriate solutions in compliance with the company&rsquo;s policy &amp; procedures.
 </li>
 <li>
 Meet walk-in customers with minimum waiting time and enhance the overall customer experience.
 </li>
 <li>
 Reply to customer calls, e-mails, and letters per SLAs.
 </li>
 <li>
 Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.
 </li>
 <li>
 Proactively share updates &amp; build sustainable relationships of trust with customers through consistency and accurate sharing of information.
 </li>
 <li>
 Conduct all necessary follow-ups with other departments on behalf of the customer to resolve his problems / accommodate his requests.
 </li>
 <li>
 Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.
 </li>
 <li>
 Perform any additional tasks as requested according to the company&rsquo;s policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 Education and Most Common Work Experience Requested
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Marketing, Finance, Business or equivalent.
 </li>
 <li>
 1-3 years of experience, previous experience in real estate is preferred.
 </li>
 </ul>
 
 
</div>

Customer Care Executive

Believe

<div>
 
 Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
 
 
 
 
 Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
 
 
 
 
 To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
 
 
 
 
 Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
 
 
 
 
 www.believe.com
 
 
 
 
 Ready to #setthetone with Believe?
 
 
 
 
 
 
 Job Description
 
 
 
 
 Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon.
 
 
 You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
 
 
 
 
 Main roles and responsibilities:
 
 
 
 <ul>
 <li>
 
 Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Maintain high levels of customer satisfaction by providing timely and efficient support.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Contribute to the support knowledge base to promote client autonomy and enhance internal processes.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Communicate regularly with Sales teams to align on customer needs and feedback.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate customer feedback and issues as needed to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 2 years of experience in online customer service.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent communication skills, with a strong focus on care, respect, and empathy.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong problem-solving abilities.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Good product knowledge.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Passionate about technology.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experience with Salesforce and JIRA is a plus.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Fluent in Arabic, English, and French.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficient in Microsoft Office (Excel, Word, etc.).
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong organizational skills and attention to detail.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to manage multiple tasks effectively.
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Familiarity with the music industry and digital platforms is an advantage.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 
 
 
 SET THE TONE WITH US&ZeroWidthSpace;
 
 
 
 
 Working at Believe means having individual and collective impact in a fast-growing company! &ZeroWidthSpace;
 
 
 
 
 At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. &ZeroWidthSpace;
 
 
 
 
 We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 We have two hearts at Believe - our People and our Artists. &ZeroWidthSpace;
 
 
 
 
 We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 ROCK THE JOB &ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Tailor-made training and coaching program &ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Remote working policy&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 A well-being program&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Contractor role
 
 
 
 </li>
 </ul>
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 SING IN HARMONY&ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Shaping Together: A Group-wide event focused on volunteerism and community impact &ZeroWidthSpace;
 
 
 
 </li>
 </ul>
 
 We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
 
 
 
</div>

Customer Care Specialist

Wadi Degla Developments

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.
 </li>
 <li>
 Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.
 </li>
 <li>
 Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.
 </li>
 <li>
 Coordinate with departments to gather and share relevant updates about projects and units with customers.
 </li>
 <li>
 Handle inquiries related to project updates, construction progress, and unit delivery timelines.
 </li>
 <li>
 Regularly update customer databases and collect feedback to improve the customer experience.
 </li>
 <li>
 Arrange and coordinate customer visits with the relevant departments.
 </li>
 <li>
 Prepare detailed reports on customer interactions and submit them to the manager.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirments:
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 
 Experience:
 
 1-3 years in a customer service or similar role.
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Exceptional communication and problem-solving skills.
 </li>
 <li>
 Strong customer service and relationship management abilities.
 </li>
 <li>
 Knowledge of customer service practices and the ability to learn quickly.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Good command of English and Arabic (spoken and written).
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Antal International

<div>
 
 
 We're Hiring: Visa Processing Consultant
 
 
 
 Are you passionate about helping people travel, relocate, or work abroad? Join our team as a Visa Processing Officer and play a vital role in guiding clients through global visa procedures with precision and care.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 
 Consult with clients
 
 to advise on visa types, requirements, and strategic application steps
 </li>
 <li>
 
 Manage documentation
 
 by collecting, reviewing, and verifying all forms for accuracy and completeness
 </li>
 <li>
 
 Oversee application processing
 
 with consulates and government authorities worldwide
 </li>
 <li>
 
 Ensure compliance
 
 with current visa laws and regulations across multiple countries
 </li>
 <li>
 
 Support clients
 
 by handling inquiries, providing updates, and preparing them for interviews
 </li>
 <li>
 
 Coordinate with stakeholders
 
 including agencies, embassies, and consulates to resolve issues and expedite approvals
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For
 
 
 <ul>
 <li>
 Proven experience in visa consulting or immigration services
 </li>
 <li>
 Strong knowledge of international visa regulations and procedures
 </li>
 <li>
 Exceptional organizational skills and attention to detail
 </li>
 <li>
 Excellent communication skills &mdash; both written and verbal
 </li>
 <li>
 Problem-solving mindset and ability to work under pressure
 </li>
 <li>
 Customer service orientation and professional demeanor
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Gain
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives
 </li>
 <li>
 Medical and social insurance coverage
 </li>
 <li>
 Exposure to global immigration systems and international coordination
 </li>
 <li>
 A collaborative, ethical, and growth-focused work environment
 </li>
 </ul>
 
 
</div>

Visa Consultant

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in the beauty industry
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Dior - Beauty Consultant

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