appointment desk specialist #366 Jobs in Washington

appointment desk specialist #366

business office administrator Jobs in Washington

business office administrator

call center analyst - hr desk Jobs in Washington

call center analyst - hr desk

front desk supervisor

information technology specialist (help desk) Jobs in Washington

information technology specialist (help desk)

help desk admin

Dhara Consulting Group

<p></p><div><div><div><div>Today</div></div><p></p><div><div>
Top Secret/SCI</div></div><p></p><div><div>
Mid Level Career (5+ yrs experience)</div></div><p></p><div><div>
IT - Security</div></div><p></p><div>
Jbab, DC<b> (ON-SITE/OFFICE)</b></div></div><p></p><div><div>
The primary function will be to organize, install, and support government organization&rsquo;s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. This will also include helping architect, design and analyze network models. It will require participation in decisions about buying future hardware or software to upgrade organization&rsquo;s infrastructure. This position might be called upon to provide technical support to computer users to help solve users&rsquo; problems. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and
<br>
Military Compartments efforts. The position will provide &ldquo;day-to-day&rdquo; support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.<br>
o Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
<br>
o Responds to telephone calls, emails and personnel requests for technical support.<br>
o Documents, tracks, and monitors the problem to ensure a timely resolution.<br>
Performance shall include:<br>
o Software installation and support of commercial software and related upgrades<br>
o Update solutions database with applicable resolutions<br>
o Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop<br>
o Monitors and enforces all IT policies and procedures<br>
o Assist with setting up new users in IDAM and multiple level security LDAP profiles<br>
o Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware<br>
o Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems<br>
<br>
$35/hr to $50/hr.<br>
<br>
_____________________________________________________________________________________<br>
<ul><li>Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.</li></ul></div><div><div><b>
GROUP ID:</b> 10112344</div></div></div></div><p></p>

Help Desk Admin

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Call Center Analyst - HR Desk</b> for a Full-Time position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.</p><p><b>
Essential Functions:</b></p><ul><li><p>
Some of the primary responsibilities of this role include:</p></li><li><p>
Handling incoming phone requests from customers</p></li><li><p>
Handling incoming electronic requests (Chat, Email, and Fax) from customers</p></li><li><p>
Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.</p></li><li><p>
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)</p></li><li><p>
Researching customer requests to ensure accurate information and resolutions are provided</p></li><li><p>
Escalating customer requests that cannot be handled at the Service Center to the appropriate support team</p></li><li><p>
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation</p></li><li><p>
Creating, updating, and retiring service center knowledge documentation</p></li><li><p>
Attend and participate in team meetings to surface and discuss process improvements and service offering changes</p></li></ul><p><b>
Education:</b></p><ul><li><p>
High school diploma or equivalent. Bachelor's Degree preferred.</p></li><li><p>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire</p></li></ul><p><b>
Knowledge Requirements:</b></p><ul><li><p>
Critical thinking skills</p></li><li><p>
Active listening skills and effective communication strategies</p></li><li><p>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</p></li><li><p>
Human Resource application support experience preferred</p></li></ul><p><b>
Experience:</b></p><p>
Two (2) + years of customer service experience. Service desk or call center experience preferred.</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.<b> Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p><p>
#NAI #DICE</p></div></div><p></p>

Call Center Analyst - HR Desk

QinetiQ

<div>Company Overview:
<div>
We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).</div><div></div><div><br>
QinetiQ US&rsquo;s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.</div><div></div><div><b><br>
Why Join QinetiQ US?</b></div><div></div><div><br>
If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.</div>
Position Overview:
<div>
QinetiQ US seeks a skilled Training and Development Specialist to provide professional services contract support to the federal law enforcement agency client. This role supports the creation, management, and delivery of training programs for law enforcement systems, with focus on user adoption, change management, and operational excellence. The ideal candidate will have solid experience in instructional design, adult learning methodologies, and supporting technology deployments. You will work with federal stakeholders and senior training staff to ensure successful system implementations through effective training strategies and knowledge transfer programs.</div>
Responsibilities:
<h3 class="jobSectionHeader"><b>Instructional Design and Content Development</b></h3><ul><li>
Support development of training programs for law enforcement systems using instructional design methodologies (ADDIE, SAM, adult learning theory, Bloom's Taxonomy)</li><li>
Create SCORM-compliant, 508-accessible training content using e-authoring tools such as Adobe Captivate and Articulate Storyline</li><li>
Develop training materials including Quick Reference Guides (QRGs), one-pagers, videos, knowledge articles, and interactive learning modules</li><li>
Work with subject matter experts to create content addressing law enforcement operational processes and system functionality</li><li>
Assist in producing video and audio training content using professional development tools</li></ul><h3 class="jobSectionHeader"><b>
Pre-Deployment Support and Analysis</b></h3><ul><li>
Support needs assessments to determine training, communication, and change management requirements for law enforcement system deployments</li><li>
Help identify potential user adoption challenges and contribute to solutions that mitigate implementation risks</li><li>
Assist in authoring data calls and surveys to gather stakeholder requirements and baseline knowledge levels</li><li>
Support development of customer support packages for helpdesk operations</li><li>
Help create and maintain project timelines and milestone documentation for training initiatives</li></ul><h3 class="jobSectionHeader"><b>
Deployment Support and Testing</b></h3><ul><li>
Assist with User Acceptance Testing (UAT) activities by drafting and revising test scripts, supporting testing sessions, and documenting findings</li><li>
Support execution of deployment and communications plans designed to maximize user adoption</li><li>
Contribute to change management initiatives that increase user engagement with new law enforcement systems</li><li>
Help facilitate training events, document emerging knowledge gaps, and support post-deployment action planning</li><li>
Assist in coordinating training delivery across multiple law enforcement locations and user groups</li></ul><h3 class="jobSectionHeader"><b>
Post-Deployment Support and Knowledge Management</b></h3><ul><li>
Support management of group mailboxes and help triage user training requests</li><li>
Provide tiered support for help desk operations when training expertise is needed</li><li>
Help maintain SharePoint and knowledge base repositories of training materials and resources</li><li>
Assist in drafting communications for system releases, enhancements, bug fixes, and planned outages</li><li>
Support assessment and resolution of system adoption and utilization issues through targeted training interventions</li></ul><h3 class="jobSectionHeader"><b>
Learning Management and Performance Measurement</b></h3><ul><li>
Support maintenance and enhancement of Learning Management System (LMS) platforms</li><li>
Help develop and track program effectiveness through metrics including completion rates, performance impact, and user satisfaction</li><li>
Assist in leveraging Kirkpatrick's Model to measure learning effectiveness and training impact</li><li>
Update training content based on user feedback, system changes, policy updates, and evolving law enforcement requirements</li><li>
Support coordination of compliance training requirements and ensure alignment with federal standards</li></ul><h3 class="jobSectionHeader"><b>
Stakeholder Engagement and Collaboration</b></h3><ul><li>
Work with federal and contractor personnel to support training program alignment with D&amp;T objectives</li><li>
Interface with law enforcement stakeholders to support training coordination and implementation</li><li>
Coordinate with external vendors and training providers as directed for specialized content or delivery methods</li><li>
Support the professional development of law enforcement personnel through structured learning programs</li></ul>
Required Qualifications:
<h3 class="jobSectionHeader"><b>Education and Experience</b></h3><ul><li>
Bachelor's degree in education, instructional design, training and development, or related field with 3+ years of relevant experience</li><li>
Relevant professional certifications in instructional design or training development preferred</li></ul><h3 class="jobSectionHeader"><b>
Professional Experience</b></h3><ul><li>
3+ years of experience in training and development, with at least 1+ years supporting federal agencies or large organizations</li><li>
Experience supporting technology system implementations, user adoption programs, or organizational change initiatives</li><li>
Background in federal government, law enforcement, or mission-critical environments preferred</li><li>
Demonstrated experience working in collaborative, cross-functional team environments</li></ul><h3 class="jobSectionHeader"><b>
Technical and Instructional Design Skills</b></h3><ul><li>
Working knowledge of instructional design methodologies including ADDIE, SAM, adult learning theory, and Bloom's Taxonomy</li><li>
Experience with e-authoring tools such as Adobe Captivate, Articulate Storyline, or similar platforms</li><li>
Understanding of SCORM standards, 508 compliance requirements, and accessibility best practices</li><li>
Basic skills in video and audio content development</li><li>
Proficiency with Microsoft Office Suite, PowerPoint, and basic graphic design tools</li></ul><h3 class="jobSectionHeader"><b>
Learning Management and Assessment</b></h3><ul><li>
Experience working with Learning Management Systems (LMS) with preference for Cornerstone or similar platforms</li><li>
Knowledge of Kirkpatrick's Model or other assessment frameworks for measuring learning effectiveness</li><li>
Ability to support development of training metrics and analytics that demonstrate program impact</li><li>
Experience with testing processes and documentation</li></ul><h3 class="jobSectionHeader"><b>
Core Competencies</b></h3><ul><li>
Strong communication skills (verbal and written) with ability to explain technical concepts to diverse law enforcement audiences</li><li>
Good project management abilities including planning, multitasking, and effective time management</li><li>
Ability to work independently while maintaining collaborative relationships with federal clients and team members</li><li>
Experience building relationships with stakeholders and supporting training coordination in complex environments</li></ul><h3 class="jobSectionHeader"><b>
Security Requirements</b></h3><ul><li>
Ability to obtain and maintain appropriate federal security clearance</li><li>
Background investigation required</li><li>
Must be U.S. citizen</li></ul><br>
<div></div>
Preferred Qualifications:
<h3 class="jobSectionHeader"><b>Specialized Experience</b></h3><ul><li>
Experience supporting government system deployments, training programs, or operational changes</li><li>
Knowledge of federal compliance requirements related to training and development</li><li>
Experience with Microsoft products including Teams, PowerPoint, Word, and Excel for training delivery</li><li>
Background in technical writing, editing, or graphic design</li></ul><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li>
Experience with cloud-based training platforms and modern learning technologies</li><li>
Knowledge of change management principles and organizational development concepts</li><li>
Understanding of government operational processes and system requirements</li><li>
Familiarity with knowledge management practices and help desk operations</li></ul><h3 class="jobSectionHeader"><b>
Professional Development</b></h3><ul><li>
Interest in advancing expertise in instructional design and adult learning methodologies</li><li>
Commitment to staying current with training technologies and law enforcement training best practices</li><li>
Strong facilitation skills for training events and stakeholder meetings</li><li>
Ability to mentor junior training staff and contribute to team knowledge sharing</li></ul><h3 class="jobSectionHeader"><b>
Mission Alignment</b></h3><ul><li>
Understanding of federal law enforcement operations and modernization challenges</li><li>
Experience supporting organizational change initiatives in government environments</li><li>
Interest in developing expertise in law enforcement systems and operational requirements</li></ul><h2 class="jobSectionHeader"><b>
Additional Requirements</b></h2><ul><li>
Candidates may be required to provide samples demonstrating instructional design and content development experience</li><li>
Willingness to travel to law enforcement locations for training delivery and stakeholder support</li><li>
Flexibility to support training events outside standard business hours as needed</li><li>
Commitment to professional growth and development in federal training and law enforcement systems support</li><li>
Ability to adapt to evolving mission requirements and emerging technologies in law enforcement training</li></ul><br>
<div></div>
Company EEO Statement:<div></div><div><b><br>
Accessibility/Accommodation:</b></div><div>
If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.</div><div></div><div><br>
QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.</div></div>

Training and Development Specialist - Mid

Washington Marriott Capitol Hill

<div>Overview:
<div><b>
Opportunity: Front Desk Supervisor</b></div><div></div><div><br>
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.</div><p><b>
Your Growth Path</b></p><div></div><div><br>
Assistant Front Office Manager &ndash; Front Office Manager &ndash; Assistant General Manager</div><div></div><div><b><br>
Your Focus</b></div><ul><li>
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li>
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.</li><li>
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.</li><li>
Perform bookkeeping activities such as balancing accounts and conducting audits.</li><li>
Make and confirm reservations.</li><li>
Promote Hersha Hospitality and brand-specific marketing programs.</li><li>
Greet guests immediately upon arrival; register and assign guests to hotel rooms.</li><li>
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.</li><li>
Compute bills, collect payments, handle cash, and make change for guests.</li><li>
Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li><li>
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li><li>
Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.</li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skills</b></div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree preferred.</li><li>
1 to 3 years of related experience.</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on all shifts, holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div></div>

Front Desk Supervisor

Cherokee Federal

<div><div><div><b>Tier 2 Network Administrator</b><b><br>
 </b></div></div><div></div><div><div>This position requires an active<b><br>
 </b><b>TS/Sensitive Compartmental Information (SCI)</b><b><br>
 </b>clearance with the ability to obtain a<b><br>
 </b><b>Counterintelligence Polygraph</b><b><br>
 </b>to be considered.</div></div><div><div><br>
 </div></div><div><div><i>A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.</i></div></div><div><div><br>
 </div></div><div><div>As a Tier 2 Network Administrator, you'll be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to schedule adds, moves and changes and technology upgrades and installs for network routers and switches, address break fixes and minor configuration updates. You are expected as one of experienced network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the network.</div></div><div><div><br>
 </div></div><div><div><b>Compensation &amp; Benefits:</b></div></div><br>
<div>
<div> <div>Estimated Starting Salary Range for<b><br>
 </b><b>Tier 2 Network Administrator</b><b><br>
 </b>:</div></div><br>
<div>
<div> Pay commensurate with experience.</div></div><br>
<div>
<div> Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.</div></div><div></div><div><div><b><br>
 </b><b>Tier 2 Network Administrator</b><b><br>
 </b><b>Responsibilities Include:</b></div></div><br>
<div>
<ul> <li><div>-Performing switch and router installs, upgrades to ensure smooth operations of the enterprise.</div></li><br>
</ul>
</div> <div><ul><li><div>-Executing network site surveys and supporting engineering designs data calls.</div></li><br>
</ul>
</div> <div><ul><li><div>-Performing system patching and IAVA patches to network routers and switches.</div></li><br>
</ul>
</div> <div><ul><li><div>-Drafting Standard Operating Procedures (SOP) for network operations.</div></li><br>
</ul>
</div> <div><ul><li><div>-Conducting approved minor network changes (VLAN, ACL and port assignment)</div></li><br>
</ul>
</div> <div><ul><li><div>-Performing IOS and Software upgrades</div></li><br>
</ul>
</div> <div><ul><li><div>-Troubleshooting systems failures and accessibility problems within the network to our services.</div></li><br>
</ul>
</div> <div><ul><li><div>-Supporting new/enhanced network implementation, installation, and technical refresh projects within a site or locale.</div></li><br>
</ul>
</div> <div><ul><li><div>-Works independently with some supervision.</div></li><br>
</ul>
</div> <div><ul><li><div>-In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.</div></li><br>
</ul>
</div> <div><ul><li><div>-Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.</div></li><br>
</ul>
</div> <div><ul><li><div>-Perform Network ticket resolution.</div></li><br>
</ul>
</div> <div><ul><li><div>-Support Network ticket closure across Network OPS staff to include:</div></li><br>
</ul>
</div> <div><ul><li><div>-Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)</div></li><br>
</ul>
</div> <div><ul><li><div>-Use administrative access to the network to provision new switches, router, VLANs and Crypto.</div></li><br>
</ul>
</div> </div><div><div><ul><li><div>-Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.</div></li><br>
</ul>
</div> <div><ul><li><div>-Routing Service Requests to the appropriate organization required for incident resolution.</div></li><br>
</ul>
</div> <div><ul><li><div>-Performs root cause analyses.</div></li><br>
</ul>
</div> <div><ul><li><div>-Completes problem resolutions associated with incident ticket(s)</div></li><br>
</ul>
</div> <div><ul><li><div>-May configure, deploy, manage, and maintain monitoring systems used by the technicians to ensure availability and overall performance of system and services.</div></li><br>
</ul>
</div> <div><ul><li><div>-Will require travel to other sites for network engineering and administration activities.</div></li><br>
</ul>
</div> <div><ul><li><div>-May require unpacking, moving network components of average weight and volume.</div></li><br>
</ul>
</div> <div><ul><li><div>-It is anticipated this role will have up to 50% CONUS travel.</div></li><br>
</ul>
</div> <div><ul><li><div>-Performs other job-related duties as assigned</div></li></ul></div><div></div><div><div><br>
<b>
 </b><b>Tier 2 Network Administrator</b><b><br>
 </b><b>Experience, Education, Skills, Abilities requested:</b></div></div><br>
<div>
<ul> <li><div>-Current TS/SCI security clearance with the ability to obtain a Counterintelligence polygraph</div></li><br>
</ul>
</div> <div><ul><li><div>-Associate&rsquo;s or<br>
 Bachelor&rsquo;s degree in Computer Science<br>
 , Information Technology, or a related field</div></li><br>
</ul>
</div> <div><ul><li><div>-2&ndash;4 years of experience in network administration or IT support</div></li><br>
</ul>
</div> <div><ul><li><div>-Experience troubleshooting switches, routers, firewalls, and network protocols (e.g., TCP/IP, DNS, DHCP)</div></li><br>
</ul>
</div> <div><ul><li><div>-Hands-on experience with network monitoring tools and ticketing systems</div></li><br>
</ul>
</div> <div><ul><li><div>-Prior Tier 1 support or help desk experience preferred</div></li><br>
</ul>
</div> <div><ul><li><div>-IAT II</div></li><br>
</ul>
</div> <div><ul><li><div>-Preferred: CCNA</div></li><br>
</ul>
</div> <div><ul><li><div>-Must pass pre-employment qualifications of Cherokee Federal</div></li></ul></div></div><div><div><div><br>
 </div></div><div><div><b>Company Information:</b></div></div><div><div><b><br>
 </b><b>Criterion</b><b><br>
 </b>is a part of Cherokee Federal &ndash; the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and
<b>
 serving
</b>
 the government&rsquo;s mission with compassion and heart. To learn more about<b><br>
 </b><b>Criterion</b><b><br>
 </b>, visit cherokee-federal.com.</div></div><div></div><div><div><b><br>
 </b><b>#CherokeeFederal #LI-CK4 #IntelCareers</b><b><br>
 </b></div></div><div></div><div><div>Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.</div></div><div><div><br>
 </div></div><div><div>Similar searchable job titles:</div></div><br>
<div>
<ul> <li><div>Network Support Specialist</div></li><br>
</ul>
</div> <div><ul><li><div>IT Network Technician</div></li><br>
</ul>
</div> <div><ul><li><div>Network Operations Center (NOC) Technician</div></li><br>
</ul>
</div> <div><ul><li><div>Infrastructure Support Analyst</div></li><br>
</ul>
</div> <div><ul><li><div>Systems and Network Technician</div></li><br>
</ul>
</div> <div><div>Keywords:</div></div><br>
<div>
<ul> <li><div>Networking</div></li><br>
</ul>
</div> <div><ul><li><div>Troubleshooting</div></li><br>
</ul>
</div> <div><ul><li><div>Infrastructure</div></li><br>
</ul>
</div> <div><ul><li><div>Support</div></li><br>
</ul>
</div> <div><ul><li><div>Security</div></li></ul></div></div><div><div><br>
 </div></div><div><div><b>Legal Disclaimer:
</b>
 All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.</div></div><div><div><br>
 </div></div><div><div>Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.</div></div></div>

Network Administrator II

CACI International

<div>Litigation Support Trainer<p></p>
Job Category: Service Contract Act<p></p>
Time Type: Full time<p></p>
Minimum Clearance Required to Start: None<p></p>
Employee Type: Regular<p></p>
Percentage of Travel Required:<p></p>
Type of Travel:<p></p>
* * *<p></p><ul><li><div><div><div><div><p><b>
The Opportunity:
</b></p><p>CACI is seeking a<b> Litigation Support Trainer, </b>this person will conduct in-person and remote trainings for government and contractor staff of key litigation support software, to include: Relativity, Trial Director, and proprietary project management applications. In coordination with project manager, develops training curriculum and assists users with using Relativity features. Must be willing to take initiative and perform under limited supervision.</p><p><b><br>
Responsibilities:</b></p><ul><li>
Usually reports to Application Manager or Project Manager.</li><li>
Responsible for help desk and on-site support to end users of DOJ automated litigation support applications and related questions.</li><li>
Assists in setting up and operating end-user support program for major applications in support of specific projects.</li><li>
Sets up overall user training programs, particularly for complex applications and workflows which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.</li><li>
Sets up facilities and procedures to ensure responsive support.</li><li>
Organizes, prepares, schedules and conducts training sessions as part of the training team.</li><li>
Training will most often be user-level training for specific databases or specific software packages, including electronic review and analysis applications, task tracking, trial presentation and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.</li><li>
Prepares training approach and materials.</li><li>
Arranges for use of training facilities, for access to appropriate applications, etc.</li><li>
Oversees and manages customer inquiries, including answering and responding to user communications and troubleshooting litigation support packages.</li><li>
Work closely with case teams and DOJ to design databases and establish workflows to support efficient document reviews, search and retrieval.</li><li>
Assist and support users on Relativity and Trial Director.</li><li>
Reports to Project Manager or Program Manager.</li></ul><p><b><br>
Qualifications:</b></p><p><i>
Required:
</i></p><ul><li>At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.</li><li>
Certain applications may require certification by the software provider.</li><li>
At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred.</li><li>
Prior supervisory experience strongly preferred.</li><li>
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.</li><li>
At least one year of experience in automated litigation support preferred.</li><li>
Experience with DOJ office automation environments extremely helpful.</li><li>
Should be an expert user of MS Office.</li><li>
Excellent oral and written communications skills required.</li><li>
Undergraduate degree valued.</li><li>
A DOJ MBI is required to begin employment.</li><li>
For this position, CACI has the ability to provide clearance sponsorship for qualified individuals.</li></ul><p><i>
Desired:
</i></p><ul><li>Experience teaching automated litigation support applications (e.g., Relativity, Clearwell, Recommind, Trial Director).</li><li>
Experience with other software applications (e.g., video/audio editing programs like Audacity or Camtasia)</li><li>
Experience creating automated video presentations.</li></ul></div></div></div></div></li></ul><p></p>
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.<p><b>
________________________________________________________________________________________</b></p><p></p><p><b>
What You Can Expect:</b></p><p></p><p><b><br>
A culture of integrity.</b></p><p>
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you&rsquo;ll be part of a high-performing group dedicated to our customer&rsquo;s missions and driven by a higher purpose &ndash; to ensure the safety of our nation.</p><p></p><p><b><br>
An environment of trust.</b></p><p>
CACI values the unique contributions that every employee brings to our company and our customers - every day. You&rsquo;ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.</p><p></p><p><b><br>
A focus on continuous growth.</b></p><p>
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground &mdash; in your career and in our legacy.</p><p></p><p><b><br>
Your potential is limitless.</b> So is ours.</p><p></p><p>
Learn more about CACI here.</p><p></p><p><b>
________________________________________________________________________________________</b></p><p></p><p><b>
Pay Range:</b></p><p></p><p>
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI&rsquo;s government contract for the work location.<br>
<br>
</p><p></p><p><b>Minimum Req</b><b>uired Hourly Wage:</b></p><p><br>
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.</p><p></p><p><i>
CACI is </i><i>an Equal Opportunity Employer.</i><i> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any </i><i>other protected characteristic.</i></p></div>

Litigation Support Trainer

Development Infostructure

<div><b>Company Overview</b><br>
Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.<br>
<br>
<b>Job Overview</b><br>
As Program Manager, you will oversee all aspects of IT service desk operations including contact center services, in-person technical support, audio/visual services, and specialized support systems. You will serve as the contractor's authorized interface with government stakeholders while maintaining overall accountability for contract performance across all service lines and ensuring delivery meets or exceeds all Service Level Agreements.<br>
<br>
This role is <b>contingent upon contract award</b>, and will be <b>full-time, on-site position</b>, based at the <b>Library of Congress </b>located on<b> Capitol Hill in</b><b> Washington, DC</b> with core hours Monday-Friday: 7:00 AM to 5:30 PM<br>
<br>
<b>What You'll Do</b><br>
<br>
Lead Strategic Operations<ul><li>
Serve as the contractor's authorized interface with the Government Contracting Officer (CO), Contracting Officer's Representative (COR), government management personnel, and customer agency representatives</li><li>
Maintain overall accountability for contract performance across all service lines and ensure delivery meets or exceeds all Service Level Agreements (SLAs)</li><li>
Develop and execute strategic initiatives to enhance service delivery, operational efficiency, and customer satisfaction</li><li>
Lead contract transition activities, both transition-in and transition-out, ensuring seamless continuity of services</li></ul>
Manage Complex Service Operations<ul><li>
Direct and oversee 24x7x365 IT contact center operations supporting Library staff, contractors, and public users</li><li>
Manage Technology Assistance Center (TAC) operations providing in-person support during business hours (7AM-5:30PM)</li><li>
Oversee specialized support services including audio/visual support for Library events and conferences, reading room and research center technical support, overseas office remote support services, Copyright Office public-facing system support, and Congressional Research Service embedded support teams</li><li>
Ensure seamless integration of Tier I, II, and III support services across all delivery channels</li></ul>
Drive Team Excellence<ul><li>
Lead and manage a diverse workforce of IT professionals across multiple functional areas and service delivery models</li><li>
Make all staffing decisions for contract execution, ensuring appropriate skill mix and coverage levels</li><li>
Oversee recruitment, onboarding, training, and performance management of contractor personnel</li><li>
Manage subcontractor relationships and performance (if applicable)</li><li>
Ensure all contractor personnel complete required security clearances and maintain compliance with Library security requirements</li></ul>
Ensure Quality &amp; Continuous Improvement<ul><li>
Develop and implement comprehensive Quality Control Plans aligned with government Quality Assurance Surveillance Plans</li><li>
Establish and monitor key performance indicators and service level metrics</li><li>
Drive continuous improvement initiatives using ITIL best practices and industry standards</li><li>
Conduct regular service reviews and implement corrective actions as needed</li><li>
Oversee incident management, problem management, and change management processes</li></ul>
Manage Stakeholder Relations<ul><li>
Communicate policies, purposes, and organizational goals to all subordinate personnel</li><li>
Present regular performance reports and metrics to government stakeholders</li><li>
Participate in strategic planning sessions and service improvement initiatives</li><li>
Build and maintain positive relationships with Library service units and customer representatives</li><li>
Lead major incident response coordination and crisis management efforts</li></ul>
Oversee Compliance &amp; Asset Management<ul><li>
Track and account for all government-provided equipment and assets</li><li>
Ensure compliance with federal information security standards including FISMA and NIST guidelines</li><li>
Maintain adherence to Library of Congress regulations and federal contracting requirements</li><li>
Oversee hardware and software procurement support services</li><li>
Manage logistics and shipping services for remote equipment deployment</li></ul><b>
What We're Looking For</b><br>
<br>
<b>Required Qualifications</b><br>
<br>
Education &amp; Experience<ul><li>
Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related discipline and 8 years of progressive experience in IT support/service management or related field <b>OR </b>10 years of progressive experience in IT support/service management or related field</li><li>
At least 5 years must include IT service management in leadership roles</li><li>
Demonstrated experience managing large-scale IT support operations in complex environments</li><li>
Proven track record leading multi-functional teams across various technical disciplines</li><li>
Experience providing supervisory oversight and coordinating complex technical tasks</li></ul>
Required Certifications<ul><li>
Information Technology Infrastructure Library (ITIL) v4 Foundations certification</li><li>
Plus one of the following master-level certifications:
<ul><li>Project Management Professional (PMP)</li><li>
Six Sigma certification (Green Belt or higher)</li><li>
Other comparable master-level management certification</li></ul></li></ul>
Technical Skills<ul><li>
Comprehensive understanding of IT service management frameworks and best practices</li><li>
Knowledge of common information technology applications, network services, and communications systems</li><li>
Familiarity with associated protocols and industry standards</li><li>
Understanding of federal information security and device configuration standards</li><li>
Proficiency with ITSM tools and platforms (ServiceNow experience preferred)</li><li>
Ability to use automated tools such as Microsoft Office to communicate and present ideas, information, and reports</li></ul>
Leadership Capabilities<ul><li>
Excellent verbal and written communication skills</li><li>
Proven leadership experience managing personnel across multiple functional task areas</li><li>
Demonstrated ability to formulate, enforce, and enhance work standards</li><li>
Experience assigning schedules, reviewing work discrepancies, and supervising contractor personnel</li><li>
Track record of successful vendor/subcontractor management</li></ul><b>
Preferred Qualifications</b><ul><li>
Experience managing government contracts preferred; federal agency experience highly desirable</li><li>
Experience with Project Lifecycle Management (PMLC) methodologies</li><li>
Knowledge of Capability Maturity Model Integration (CMMI)</li><li>
Previous experience supporting federal legislative branch agencies</li><li>
Experience managing 24x7 service desk operations with 100+ staff members</li><li>
Advanced ITIL certifications (ITIL Expert or Master level)</li><li>
Experience with performance-based service acquisitions (PBSA)</li><li>
Scaled Agile Framework (SAFe) certification or experience</li><li>
ServiceNow platform administration experience</li><li>
Experience with Library or similar cultural institution operations</li></ul><b>
Performance Expectations</b><br>
<br>
Success in this role means:<ul><li>
Maintaining accountability for contract performance across all service lines</li><li>
Meeting or exceeding all Service Level Agreements (SLAs)</li><li>
Successfully leading strategic initiatives that enhance service delivery and operational efficiency</li><li>
Building and maintaining positive stakeholder relationships across government and contractor teams</li></ul>
Special Requirements<ul><li>
Must be designated as Key Personnel under the contract and cannot serve in any other capacity</li><li>
Must submit to and successfully complete federal background investigation for privileged access</li><li>
Must obtain Library-issued identification badge and maintain continuous compliance with security requirements</li><li>
Must complete Library of Congress mandatory information security training annually</li><li>
Must be available for on-site presence during major incidents or service disruptions</li><li>
Position requires U.S. citizenship or permanent resident status</li><li>
Must maintain appropriate professional appearance and conduct when on Library premises</li></ul><b>
Salary Range</b><ul><li>
$145,000 to $155,000</li></ul><p>
</p><p></p><p><i>Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual&rsquo;s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.</i></p><p>
</p><p>K1c0ZZQlXU</p></div>

Program Manager (PM)

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