content & designer intern | sophomores & jr.'s | reston, va

operations manager

311 call center operations manager Jobs in Washington

311 call center operations manager

front office agent

receptionist project coordinator Jobs in Washington

receptionist project coordinator

service desk tier 1 lead Jobs in Washington

service desk tier 1 lead

front desk supervisor

Arc the Hotel DC

<div><div><div><div><div><div><div>ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be able to work AM/PM shifts, weekends, and holidays.
<ul><li>
Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.</li></ul>
<ul><li>Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.</li></ul>
<ul><li>Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.</li></ul>
<ul><li>Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.</li></ul>
<ul><li>Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.</li></ul>
<ul><li>Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard.</li></ul>
<ul><li>Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment.</li></ul>
<ul><li>Assists other Front Desk Personnel when need.</li></ul>
<ul><li>Perform any related duties as requested by management.</li></ul>

Prior Experience
<ul><li>
Two years combined prior front desk and supervisor experience.</li></ul>
<div><ul><li>Prior Marriott experience preferred</li></ul></div>

Join Our Team and Enjoy Outstanding Benefits!

At the ARC Hotel DC, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

Health &amp; Wellness Benefits

Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service:
<ul><li>
Medical, Dental, and Vision Insurance</li></ul>
<ul><li>Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)</li></ul>
<ul><li>Optional Life Insurance</li></ul>
<ul><li>Long-Term Disability Insurance
Company-Paid Life Insurance

All Full-Time Associates receive company-paid life insurance coverage

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Paid Time Off &amp; Holidays

After 90 days of service, Full-Time earn up to 40 hours of sick time annually.

Full-Time team members can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!

After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Travel Perks

Enjoy discounted room rates at Marriott properties worldwide!

EOE/M/F/D/V</li></ul></div></div></div></div></div></div></div>

Front Desk Supervisor

Glowbar, Inc.

-$2.00 pay differential on Saturdays and SundaysJoin The Glowbar Team:Skincare should be simple, effective, and fit into real life&mdash;and that&rsquo;s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we&rsquo;ve grown fast, with locations across the Northeast and more on the way. We&rsquo;re a people-first brand on a mission to help everyone feel confident in their skin&mdash;and we&rsquo;re just getting started.About The Role:The Esthetician is a licensed professional responsible for delivering the signature Glowbar facial within the 30-minute treatment time. They are product and ingredient experts who inspire clients to feel confident in their skin through personalized care and education. Glowbar Estheticians create tailored treatment plans for each client, ensuring a consistent, high-quality facial every visit. They are driven to build lasting client relationships, encouraging repeat visits and guiding clients toward membership through results-driven service. Kind, genuine, and clear communicators, Estheticians ensure clients understand each step of their treatment while recommending products to support their at-home skincare routine. Education is at the heart of the role, and Estheticians are held accountable for client satisfaction and thoughtful retail integration. Collaboration and teamwork are essential, as Estheticians work closely with Studio Guides and Studio Managers to provide clients with a seamless 360&deg; Glowbar experience. They maintain an immaculate treatment room and contribute to the overall studio environment, practicing mindful product usage to manage costs effectively. Strict adherence to time and attendance is considered the golden rule for service providers. Estheticians must take proactive ownership of their shifts&mdash;covering or adjusting them as needed&mdash;so clients always receive the service they expect. This standard ensures reliability and demonstrates respect for both clients and team members. Glowbar Estheticians combine technical expertise, hospitality, and education to deliver consistent, results-driven treatments that inspire client loyalty and support membership growth.A Peek Into Your Day:<ul><li>Arrive before the start of each and every shift</li><li>Positively welcome and engage with each and every client</li><li>Provide a strict 30-min facial, the Glowbar way</li><li>Manage correct Glowbar usage in reach room and communicate when replenishment is necessary</li><li>Provide each client with a treatment plan</li><li>Encourage each client to leave with product that supports the treatment plan</li><li>Encourage each client to rebook and become a member that supports the treatment plan</li><li>Clean the treatment room using sanitation standards before after each client</li><li>Aid in cleaning the studio in front of house and back of house as needed</li><li>Learn the role of a Studio Guide and sit at the front desk during times of need</li><li>Be the ultimate Glowbar ambassador in personality, presentation standards and education</li></ul>How We Measure Success:<ul><li>NPS</li><li>Product Revenue</li></ul>If all this sounds great, these are things that are required to join:Who We&rsquo;re Looking For:<ul><li>Valid (temporary or permanent) Esthetics License</li><li>1+ years of experience as a licensed esthetician in a busy spa/salon</li><li>Consistently achieves $1,000+ in monthly product sales</li><li>Passion for hospitality, skincare, and client care</li><li>Flexible schedule: weekends, holidays, and varied weekday shifts</li><li>Full-Time: 5 days open availability (including both weekend days)</li><li>Part-Time: 3 days open availability (including one weekend day)</li><li>Weekend Only: Saturday &amp; Sunday availability every week</li><li>Knowledge of salon/spa standards, policies, and procedures</li><li>Forward-thinking problem solver with compassion for clients and teammates</li><li>Enthusiasm for beauty, skincare, and continuous learning</li></ul>Nice To Have:<ul><li>Established clientele</li></ul>Working Conditions:At Glowbar, our studios are active, client-focused environments &mdash; and we want you to know what&rsquo;s involved behind the scenes. Here&rsquo;s what you can expect physically in this role:<ul><li>Frequent standing, walking, and movement throughout the entire shift</li><li>Bending, reaching, twisting, and lifting (up to 15 pounds) &mdash; including merchandise, laundry, and back-of-house supplies</li><li>Climbing up and down stairs during shift operations</li><li>Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)</li><li>Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas</li><li>Performing operational tasks such as restocking, organizing supplies, and light cleaning</li><li>Required to work weekends, evenings and holiday to support our client demand</li></ul>Your Glow Package includes:<ul><li>Bonus eligibility + Shift Differential!</li><li>Medical, dental &amp; vision insurance (mostly covered by Glowbar)</li><li>Disability, accident, critical illness &amp; life insurance</li><li>Employee Assistance Program (EAP) for mental wellness</li><li>Paid Time Off(FT Only), Sick Leave, and Holidays</li><li>Reliable schedules that respect your time</li><li>Annual Glowbar Membership + 2 guest passes</li><li>Employee discounts on skincare products + Friends and family discounts</li><li>Commuter benefits</li><li>Referral bonuses for bringing new glow-getters to the team</li><li>Discounts on lifestyle brands, restaurants, theme parks, and more</li></ul>Because when you feel supported, your GLOW is unstoppable.JPay: $18.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Estheticians: We’re Hiring for New Glowbar Studios in the DMV

Datawiz Corporation (a GTSC Company)

<div>
 
 Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 1 Lead
 
 
 
 
 ~~~ Position contingent upon contract award ~~~
 
 
 
 
 Multiple positions available.
 
 
 
 
 Location:
 
 Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 
 
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 
 
 
 Job Description
 
 
 
 The Service Desk Tier 1 Lead supervises frontline Service Desk operations supporting a large, distributed Government enterprise environment. This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead 24/7 Tier 1 Service Desk operations in a hybrid onsite/remote environment.
 </li>
 <li>
 Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards.
 </li>
 <li>
 Oversee first call resolution (FCR) performance and ensure proper escalation to Tier 2 and Tier 3.
 </li>
 <li>
 Supervise troubleshooting for:
 </li>
 <ul>
 <li>
 Windows and macOS operating systems
 </li>
 <li>
 Microsoft 365 applications (Outlook, Teams, SharePoint, Exchange Online)
 </li>
 <li>
 Mobile devices (iOS and Android)
 </li>
 <li>
 Secure remote connectivity tools and multi-factor authentication
 </li>
 </ul>
 <li>
 Oversee account provisioning, password resets, and access administration.
 </li>
 <li>
 Ensure accurate ticket logging and documentation within the Government-approved ITSM platform (Helix).
 </li>
 <li>
 Coordinate with endpoint management teams on device configuration, patching, and mobile device management platforms.
 </li>
 <li>
 Support administrative asset management functions including:
 </li>
 <ul>
 <li>
 Equipment tracking and inventory updates
 </li>
 <li>
 Chain-of-custody documentation
 </li>
 <li>
 Device imaging coordination
 </li>
 <li>
 Hardware refresh and replacement workflows
 </li>
 </ul>
 <li>
 Ensure compliance with Government security policies, encryption standards, and data protection requirements.
 </li>
 <li>
 Support surge staffing and transition operations during high-volume periods.
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable).
 </li>
 <li>
 Minimum three (3) years supporting Windows, macOS, Microsoft 365, and mobile platforms.
 </li>
 <li>
 Experience in structured incident management environments with defined SLA requirements.
 </li>
 <li>
 Active Directory account administration experience.
 </li>
 <li>
 Experience supporting secure remote connectivity tools.
 </li>
 <li>
 Familiarity with mobile device management platforms (Intune, Workspace ONE, JAMF, ABM).
 </li>
 <li>
 Experience supporting inventory tracking or device lifecycle processes.
 </li>
 <li>
 Ability to work onsite in Washington, DC.
 </li>
 <li>
 Ability to lift up to 50 pounds when supporting onsite hardware needs.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 ITIL Foundation certification.
 </li>
 <li>
 M365 certification.
 </li>
 <li>
 Experience supporting large distributed enterprise environments.
 </li>
 <li>
 Experience supporting transition or surge operations.
 
 
 </li>
 </ul>
 
 Background Investigation Requirements
 
 
 
 <ul>
 <li>
 Must be a U.S. Citizen.
 </li>
 <li>
 Must be eligible to obtain and maintain a Public Trust clearance.
 </li>
 <li>
 Must successfully complete required background investigation and security training prior to start.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Health Savings Account
 </li>
 <li>
 Life and AD&amp;D
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Long-Term Disability
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 
 
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 
 . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
 
 
 
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>

Service Desk Tier 1 Lead

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 
 
 
 In This Role You Can Expect To
 
 
 
 <ul>
 <li>
 Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
 </li>
 <li>
 Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
 </li>
 <li>
 Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
 </li>
 <li>
 Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
 </li>
 <li>
 Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
 </li>
 <li>
 Support wired, wireless, VPN, and remote connectivity issues.
 </li>
 <li>
 Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
 </li>
 <li>
 Install and configure workstation hardware, operating systems, and approved software.
 </li>
 <li>
 Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
 </li>
 <li>
 Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
 </li>
 <li>
 Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
 </li>
 <li>
 CompTIA Security+, CompTIA A+, or equivalent certification.
 </li>
 <li>
 At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
 </li>
 <li>
 Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
 </li>
 <li>
 Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Familiarity with VPN, remote access technologies, and mobile device management platforms.
 </li>
 <li>
 Experience supporting conference room technology or VTC systems.
 </li>
 <li>
 Knowledge of IT asset management and device lifecycle processes.
 
 
 </li>
 </ul>
 
 About Connsci
 
 
 
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 
 
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
 </li>
 <li>
 Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
 </li>
 <li>
 Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
 
 
 </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 
 
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 
 
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
 
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
 
 Salary: $55000 - $68000 per year
</div>

IT Help Desk Technician (Clearance Required)

Morgan Lewis

<div>Morgan, Lewis &amp; Bockius LLP, one of the world&rsquo;s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Legal Administrative Coordinator (LAC) to support the Employee Benefits Practice Group. Reporting to the Administrative Support Manager this position will be responsible for providing a broad range of administrative, secretarial and document processing support with guidance to the assigned Practice Group in an environment where superior client service is emphasized and practiced.
 
 
This position will reside in the Washington D.C. office. Maintaining an in-office presence is important to delivering our services through an integrated and collaborative work culture. Firm policy requires this role to work in the office three days per week as scheduled by their manager unless client demands, or another accommodation approved by their practice group, require them to be elsewhere.
PRIMARY FUNCTIONS AND RESPONSIBILITIES
<ul><li>Regularly utilizes Task Delegation and Workflow Management software (BigHand) to receive, enter and update assignments; timely communicates with supervisor(s) through BigHand and/or directly upon request the status of task completion and new developments that may impact the assignment and proactively seeks additional information or guidance when needed.
</li><li>Assists with word processing; edits and proofreads correspondence, memorandums, reports, and other general communications.
</li><li>Drafts routine correspondence and memoranda; updates recurring reports as assigned.
</li><li>Performs redlining.
</li><li>Demonstrates a high level of internal and external client service; screens communication and responds promptly in a clear, concise, professional, and accurate manner.
</li><li>Responds to client, staff, legal professionals, and vendor inquiries.
</li><li>Answers phones and takes messages, schedules appointments and coordinates meetings; arranges audio and video conferences; reserves conference rooms and arranges set-ups.
</li><li>Maintains attorney calendar and advises attorney of appointments, updates attorney address book and InterAction entries.
</li><li>Assists with time entry.
</li><li>Assists with the billing process including proforma delivery, narrative edits, and customized reports.
</li><li>Processes new business intake, related forms, and correspondence.
</li><li>Processes expense reports and invoices; arranges check requests; monitors through completion.
</li><li>Arranges travel and prepares itineraries; maintains attorney travel and desk profiles.
</li><li>Coordinates or assists with printing, scanning, copying of documents and/or sending of same.
</li><li>Maintains electronic and/or physical files, calendars, correspondence, and collaborative workspaces; creates and maintains binders.
</li><li>Maintains case docket/calendaring, as needed.
</li><li>Transcribes text (e.g., correspondence, and miscellaneous legal documents) from handwritten drafts, voice messages or recordings.
</li><li>Opens, screens and routes mail, and manages faxes and email.
</li><li>Provides legal research, case support and project assistance.
</li><li>Other administrative duties as assigned.
</li></ul>EDUCATION AND EXPERIENCE
<ul><li>Bachelor&rsquo;s degree and at least two (2) years of administrative support experience, or equivalent combination of education and experience.
</li><li>Previous law firm experience required.
</li><li>Demonstrates proficiency in Microsoft Outlook, Word, Excel, PowerPoint and Portable Document Format (PDF) software.
</li><li>Flexibility to work overtime required.
</li></ul>#LI-Hybrid
#LI-CJ1
For positions in Washington, DC, the salary range for this job posting is: $69,817.50 - $90,677.00
Morgan, Lewis &amp; Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants : Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates
Morgan, Lewis &amp; Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com
If hired, y our employment relationship with the firm will be on an &quot;at-will&quot; basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.</div>

Legal Administrative Coordinator

<div>
 
 Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2.
 
 
 
 
 ~~~ Position contingent upon contract award ~~~
 
 
 
 
 Multiple positions available.
 
 
 
 
 Location: Washington, DC
 
 ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 
 
 
 Datawiz Company Description
 
 
 
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 
 
 
 Job Description
 
 
 
 The Tier 2 Service Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration, and asset lifecycle coordination.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures.
 </li>
 <li>
 Log and manage service tickets in the ITSM platform.
 </li>
 <li>
 Provide high-level technical support to end users.
 </li>
 <li>
 Deliver onsite and virtual support for mobile devices, software configuration, and troubleshooting.
 </li>
 <li>
 Diagnose advanced workstation and application issues.
 </li>
 <li>
 Perform system imaging and device configuration.
 </li>
 <li>
 Support Microsoft 365 and enterprise applications.
 </li>
 <li>
 Provide onsite hardware installation and replacement support.
 </li>
 <li>
 Perform user data migration tasks upon request ensuring data integrity and security.
 </li>
 <li>
 Perform mobile device and endpoint management console support
 </li>
 <li>
 Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
 </li>
 <li>
 Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed.
 </li>
 <li>
 Maintain asset documentation and reconciliation records.
 </li>
 <li>
 Coordinate device returns and secure sanitization workflows.
 </li>
 <li>
 Support nationwide field dispatch within defined response timelines.
 </li>
 <li>
 Support development and updates of technical documentation
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Five (5) years supporting Windows and macOS.
 </li>
 <li>
 Five (5) years Active Directory administration.
 </li>
 <li>
 Three (3) years secure remote troubleshooting.
 </li>
 <li>
 Experience supporting endpoint lifecycle processes.
 </li>
 <li>
 Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf
 </li>
 <li>
 Experience with PowerShell and Power BI
 </li>
 <li>
 Ability to work onsite in Washington, DC.
 </li>
 <li>
 Ability to lift up to 50 pounds when supporting onsite hardware needs.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 ITIL Foundation certification.
 </li>
 <li>
 Experience supporting large distributed enterprise environments.
 </li>
 <li>
 Experience supporting transition or surge operations.
 
 
 </li>
 </ul>
 
 Background Investigation Requirements
 
 
 
 <ul>
 <li>
 Must be a U.S. Citizen.
 </li>
 <li>
 Must be eligible to obtain and maintain a Public Trust clearance.
 </li>
 <li>
 Must successfully complete required background investigation and security training.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Health Savings Account
 </li>
 <li>
 Life and AD&amp;D
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Long-Term Disability
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 
 
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 
 . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
 
 
 
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>

Service Desk Agent – Tier 2

Inn at Little Washington

<div><div>SUMMARY
Reporting to the General Manager and with a dotted line reporting relationship with the Proprietor, the Director of Sales and Marketing is responsible for shaping and executing innovative marketing strategies that elevate The Inn&rsquo;s brand positioning, drive global awareness, and create meaningful connections with luxury travelers worldwide. for the development and execution of an annual strategic and integrated plan that is comprised of Sales, Marketing and social media communications strategies that support the hotel&rsquo;s business objectives.
Core Responsibilities<ul><li>Manages the development of a strategic account plan for the demand generators in the market.</li><li>Manages the property&rsquo;s reactive and proactive sales efforts.</li><li>Develops transient &amp; group events book of business.
</li><li>Research market data or competitor&rsquo;s sales strategies to identify ways to grow occupancy and RevPAR.</li><li>Facilitate sales strategy meetings to provide input on weekly and overall sales strategy.</li><li>Suggest and implement innovative marketing ideas and develop strategies to continue growing market share.</li><li>Serves as the primary sales contact for the customers, General Manager, and property leaders.</li><li>Participate in sales calls with the Revenue manager, General Manager and Director of Finance.</li><li>Identify public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li><li>Supports the General Manager and the Proprietor by coordinating crisis communications.</li><li>Execute and support all aspects of the business booked (i.e., generating proposals, writing contracts, customers communications and correspondence).</li><li>Collaborate and work closely with departmental leaders to monitor effective resolution of guests&rsquo; issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other stakeholders.</li><li>Maintains successful performance by increasing revenues, controlling expenses, and providing ROI.</li><li>Implement the Sales &amp; Marketing strategy and focus on building long-term, value-based customer relationships that ensure the achievement of the sales objectives.</li><li>Collaborate and work closely with the Public Relations executive to ensure the Sales &amp; Marketing and the PR strategy are aligned.</li></ul>
Strategic Sales Planning<ul><li>Develop and implement the hotel&rsquo;s annual sales and marketing plan aligned with overall business objectives.</li><li>Identify target markets (corporate, leisure, group, and event segments) and design strategies to attract and retain them.</li><li>Forecast revenue and occupancy trends to guide pricing and promotional decisions.</li></ul>
 Revenue Generation and Business Development<ul><li>Build and maintain relationships with key corporate clients, travel agencies, and event planners.</li><li>Negotiate contracts and close deals for group bookings, corporate accounts, and long-term partnerships.</li><li>Collaborate with the Revenue Manager to optimize room rates and maximize RevPAR (Revenue per Available Room).</li></ul>
Brand Marketing &amp; Strategy<ul><li>Develop and execute an integrated PR, social media, and marketing communications strategy aligned with the hotel&rsquo;s business objectives.</li><li>Curate and manage the hotel&rsquo;s premium digital brand image, ensuring consistency across all owned and earned channels.</li><li>Act as a strategic advisor to senior leadership on brand positioning, reputation management, and communications planning.</li><li>Source, support, and help secure key and marquee social events, leveraging the hotel&rsquo;s brand, media reach, and partnerships to drive high-profile visibility and demand.</li><li>Work with marketing teams to create campaigns that highlight the hotel&rsquo;s unique offerings and boutique identity.</li><li>Represent the hotel at trade shows, networking events, and local tourism boards to enhance visibility.</li></ul>
Content, Digital &amp; Media Management<ul><li>Directly supervise the daily work and performance of a Social Media Coordinator and the Graphic Designer Manager.
</li><li>Monitor the creative content and storytelling strategy across websites, apps, OTAs, social media, and other digital platforms to drive engagement and brand affinity.</li><li>Oversee the hotel&rsquo;s digital content ecosystem, defining KPIs, monitoring performance, tracking ROI, and optimizing channel effectiveness.
</li><li>Oversee digital marketing efforts, including social media presence, online travel agency listings, and website content</li><li>Oversee the brand imagery and visual assets, including photography, videography, print collateral, and publications, in line with luxury standards.</li></ul>
Media, Influencer, Events &amp; Reputation Management<ul><li>Build and maintain strong relationships with local, regional, and international media and luxury travel influencers.</li><li>Lead media relations activities including story pitching, media visits, fam trips, partnerships, photo shoots, and hosted experiences.</li><li>Foster effective collaboration between the Sales and Events teams to attract, assist in closing, and promote high-profile social, lifestyle, and cultural events, positioning the hotel as a preferred destination.</li><li>Oversee internal and external communications, manage media enquiries, and support social PR initiatives.</li><li>Proactively monitor public sentiment, online reviews, and social conversations, leading issues and crisis communications when required.</li></ul>
Collaboration, Analytics &amp; Performance<ul><li>Work cross-functionally with Operations, Sales, Revenue Management, Events, social media and Graphic design teams to support campaigns, launches, and promotional initiatives.</li><li>Manage marketing and PR budgets, ensuring effective allocation of resources and measurable return on investment.</li><li>Utilize digital analytics and media monitoring tools to evaluate campaign performance, report insights, and drive data-led decision-making.</li><li>Coordinate with the front office, events, and F&amp;B departments to ensure seamless delivery of guest experiences.</li><li>Communicate client preferences and special requirements to relevant departments.</li><li>Participate in weekly revenue and operations meetings to align sales strategies with service execution.</li></ul>
Event &amp; Operational Involvement
The Director of Sales &amp; Marketing will collaborate with the Special Events team and will monitor the successful customer experience by:<ul><li>Overseeing high-profile weddings or corporate events</li><li>Supporting large group check-ins</li><li>Being present for VIP arrivals</li><li>Coordinating with operations teams</li></ul>
Building relationships / Leadership<ul><li>Develop strong partnerships with local organizations and/or within USA or internationally to further increase brand positioning.</li><li>Develop and manage internal key stakeholders&rsquo; relationships.</li><li>Supports the General Manager and hotel leadership in continuing developing strong community and public relations by maintaining property participation in local, national, and/or international tradeshows and client events.</li><li>Provides exemplary customer service to drive customer satisfaction and loyalty.</li><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serves the customer by understanding their needs, expectations, and concerns.</li><li>Coach leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive The Inn&rsquo;s financial performance.</li><li>Create effective structure, processes, and performance expectations for the Sales &amp; Marketing team to achieve the business goals.</li><li>Mentor and transfer functional knowledge to its direct reports and any other hotel leader.</li><li>Lead, train, and motivate the sales team to achieve individual and departmental targets.</li><li>Set clear performance metrics and conduct regular evaluations.</li><li>Foster a culture of proactive sales and exceptional guest service.</li></ul>
Reporting and Analysis<ul><li>Prepare detailed sales reports, market analyses, and performance summaries for senior management.</li><li>Monitor competitor activities and adjust strategies accordingly.</li><li>Track ROI on marketing initiatives and adjust budgets based on performance</li></ul>
Qualifications:<ul><li>Bachelor&rsquo;s degree in business administration, Hospitality Management, or a related field.
</li><li>5+ years in Sales and Marketing, or a similar role, preferably in the hospitality or luxury service industry.</li><li>Proven experience in hospitality sales, preferably within boutique or luxury hotels.</li><li>Strong negotiation, communication, and presentation skills.
</li><li>Strong knowledge and experience with Revenue management, budgeting, forecasting, and financial analysis.</li><li>Excellent analytical and critical thinking skills, with the ability to interpret complex financial data and provide strategic insights.</li><li>Exceptional leadership and people skills, with the ability to effectively communicate and collaborate with individuals at all levels of the organization.</li><li>Proficiency in CRM systems and hotel management software (e.g., Opera, Delphi, or Salesforce).</li><li>Strategic thinker with analytical and problem-solving abilities.</li><li>Leadership experience with a focus on team development and motivation.</li></ul> 
Travel Requirements
This position will require traveling at least 40% of the time.
<ul><li>Domestic and international travel for sales missions</li><li>Attend Trade shows and expos.</li><li>Corporate client visits</li><li>Brand or corporate meetings</li></ul>
Physical requirements:<ul><li>Standing for extended periods during events, site inspections, and networking functions</li><li>Sitting in front of a computer for extended periods of time.</li><li>Able to lift, pull, push objects of 10 pounds and above.
</li><li>Professional appearance and presence
</li><li>Stamina for long hours and travel
</li></ul><ul><li> Energy for client-facing leadership</li></ul>
NOTE: 
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position. Team Members will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.</div>
INDMANAGE</div>

Director of Sales and Marketing

Explore 31+ Front desk supervisor in Washington this March. Find roles across top companies and apply now to boost your career.