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311 call center operations manager

DC Department of Human Resources

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This position is located in the Office of Unified Communications (OUC), Non-Emergency Operations Division. OUC consolidates the emergency 911, non-emergency, and 311 call activities from the Metropolitan Police Department (MPD), DC Fire and Emergency Medical Services Department (DCFEMS) and customer service operations which connects residents and visitors to essential government services, numbers, and information.
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 Responsible for planning, organizing, controlling, and exercising managerial responsibility on an assigned shift, creating, and implementing standard operating procedures applicable to call center operations. Provides management and oversite to the Call Center Operations supervisors and staff that are responsible for engaging, in answering and processing calls for persons requesting city services, information, and inquiries regarding city programs and or events. Establishes partnerships and build contacts with members of the public, and individuals in other D.C. Government agencies, Council Members, neighboring jurisdictions, and other Communications Divisions. Establishes call center objectives, provides the staff with opportunities to gain additional knowledge of services, and troubleshooting techniques by assessing and recommending relevant trainings that enhance and support the operation.
 <br/>
 <br/>
 Analyzes call center data and focuses on improving performance and processes to better support customers.
 <br/>
 <br/>
 Responsible for identifying opportunities for improvement and collaborating with key stakeholders to develop action plans to improve and support implementation of process changes. Tracks and evaluates success of process changes and communicate results of changes to leadership. Monitors staff performance, work operations, and resolves operational problems to ensure unit operates efficiently and effectively to meet performance measures. Ensures that calls for service are answered in a prompt, courteous, professional, and accurate manner. This position makes recommendations for training. Serves as a liaison to District agencies. Duties of this position will also include but are not limited to project management, public relations/community engagement, and technical application insight.
 <br/>
 <br/>
 <strong>
  Specialized experience:
 </strong>
 Experience which is directly related to the position which has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
 <br/>
 <br/>
 Experience in supervising a call center to include call center operations, staffing, technology, and tracking service levels is highly preferred.
 <br/>
 <br/>
 <strong>
  Working Conditions/Environment
  <br/>
  <br/>
 </strong>
 The work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices and training rooms. The work is performed in an office or call floor setting.
 <br/>
 <br/>
 <strong>
  Other Significant Facts
  <br/>
  <br/>
 </strong>
 <strong>
  Tour of Duty:
 </strong>
 Schedule hours vary. This position is designated as Emergency (essential personnel). The incumbent may be required to either report to work, stay at work or telecommute when the government is closed, when employees are dismissed early, when there is a declared emergency or during a period of non-emergency as the duties performed by this position are critical to continuity of government operations.
 <br/>
 <br/>
 <strong>
  Duration of Appointment:
 </strong>
 Management Supervisory Service (at-will)
 <br/>
 <br/>
 <strong>
  Promotion Potential:
 </strong>
 No known promotion potential
 <br/>
 <br/>
 <strong>
  Pay Plan, Series and Grade:
 </strong>
 MS-0301-13
 <br/>
 <br/>
 <strong>
  Collective Bargaining Unit
 </strong>
 : This position is not in the collective bargaining unit.
 <br/>
 <br/>
 <strong>
  Position Designation:
 </strong>
 This position has been designated as
 <strong>
  Security Sensitive
 </strong>
 therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
 <br/>
 <br/>
 <strong>
  Emergency Designation
 </strong>
 : This position is designated as Emergency or Essential pursuant to Chapter 12 of the D.C. personnel regulations, Hours of Work, Legal Holidays, and Leave.
 <br/>
 <br/>
 <strong>
  Residency Preference:
 </strong>
 When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.
 <br/>
 <br/>
 <strong>
  Equal Employment Opportunity:
 </strong>
 The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
</div>


311 Call Center Operations Manager

Howard University Hospital

<div><h2 class="jobSectionHeader"><b>Telecommunications Administrator</b></h2><p><b>
Howard University Hospital &ndash; Washington, DC</b></p><h3 class="jobSectionHeader"><b>
Role Summary</b></h3><p>
Howard University Hospital is seeking an experienced <b>Telecommunications Administrator</b> to manage and support the hospital&rsquo;s enterprise voice and communication systems. This role ensures the reliability, security, and performance of critical telecommunications infrastructure&mdash;including VoIP, PBX, call center technologies, and paging systems&mdash;that support clinical operations, patient communication, and hospital-wide coordination.</p><p>
The Telecommunications Administrator works closely with clinical departments, IT infrastructure teams, and external vendors to maintain mission-critical communication systems that operate in a 24/7 healthcare environment.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Administer and maintain enterprise telecommunications systems including VoIP, PBX, voicemail, call recording, and call center platforms</li><li>
Configure and optimize SIP trunks, call routing, dial plans, and extensions</li><li>
Monitor telecommunications system performance and resolve issues</li><li>
Implement firmware updates, patches, and backups according to change management procedures</li><li>
Serve as the primary liaison with telecommunications vendors and service providers</li><li>
Provide end-user support and training for hospital staff</li><li>
Collaborate with network and security teams to integrate telephony systems with hospital IT infrastructure</li><li>
Maintain documentation including call flow diagrams and system inventories</li><li>
Generate reports and analytics on telecommunications performance and usage</li><li>
Ensure compliance with HIPAA, Joint Commission standards, and hospital security policies</li><li>
Participate in disaster recovery planning and emergency communication testing</li><li>
Evaluate emerging telecommunications technologies</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><p><b>
Education</b><br>
Bachelor&rsquo;s degree in Telecommunications, Information Technology, Computer Science, or a related field required.</p><p><b>
Experience</b><br>
Minimum 3&ndash;5 years of experience managing enterprise telecommunications or unified communications systems.</p><p><b>
Technical Skills</b></p><ul><li>
Experience supporting VoIP platforms such as Cisco Unified Communications Manager, Avaya Aura, Mitel, or similar</li><li>
Knowledge of SIP trunking, call routing, QoS, and TCP/IP networking</li><li>
Familiarity with call center technologies including IVR and ACD</li><li>
Knowledge of telecommunications cabling standards and network topology</li><li>
Understanding of HIPAA security requirements in healthcare</li></ul><p><b>
Preferred Certifications</b></p><ul><li>
Cisco CCNA Collaboration / Voice</li><li>
Avaya Certified Implementation Specialist</li><li>
CompTIA Network+ or Security+</li></ul><h3 class="jobSectionHeader"><b>
About Howard University Hospital</b></h3><p>
Howard University Hospital is a nationally recognized academic medical center located in Washington, DC and serves as the primary teaching hospital for Howard University College of Medicine.</p><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li>
Competitive compensation and benefits</li><li>
Professional development opportunities</li><li>
A collaborative environment supporting innovation and patient care</li></ul><h3 class="jobSectionHeader"><b>
Position Details</b></h3><p><b>
Department:</b> IT Technology Services<br>
<b>Reports To:</b> Director of Infrastructure<br>
<b>Location:</b> Washington, DC<br>
<b>Status:</b> Full-Time<br>
<b>FLSA Status:</b> Exempt</p><h3 class="jobSectionHeader"><b>
Pay + Schedule</b></h3><p>
Salary will be determined by the Compensation Department and based on experience, education, internal equity, and organizational guidelines.</p><h3 class="jobSectionHeader"><b>
Compliance Statements</b></h3><p><b>
Culture of Care</b><br>
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.</p><p><b>
Equal Opportunity Employer</b><br>
Howard University Hospital is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics.</p><p><b>
Reasonable Accommodation</b><br>
For accommodation requests during the application process please contact <b>HUHLA@huhosp.org</b>.</p><p><b>
Pay Transparency</b><br>
Compensation is determined based on experience, education, internal equity, and other relevant factors.</p><p><b>
Disclaimer</b><br>
This description outlines the general nature of the role and is not an exhaustive list of duties.</p></div>

Telecommunications Administrator

<div><p>ECS is seeking an <b><i>Operations Manager</i></b> to work in our <b><i>Washington, DC - Hybrid </i></b>office. <b>Please Note:</b><b> This position is contingent upon contract award.</b></p>
<p>
</p><p>ECS is seeking an Operations Manager to lead and modernize the operational backbone of the SEC's IT environment &mdash; encompassing Data Center operations, the Network Operations Center (NOC), and Disaster Recovery (DR) capabilities. This is a critical leadership role: you will be responsible for the 24/7 reliability of the systems that the SEC depends on to fulfill its regulatory mission, while simultaneously driving these operations toward greater automation, intelligence, and resilience.</p>
<p>
</p><p>The SEC is not looking for someone who will simply manage shifts and keep the status quo running. The agency is investing in AI-driven operations (AIOps), automated incident response, predictive monitoring, and infrastructure automation &mdash; and your operations teams need to be at the center of this transformation. You will be expected to reduce manual operational toil, implement automated runbooks, introduce AI-powered event correlation and root cause analysis, and build a culture where your operators are engineers who build automation, not just watchers who respond to alerts.</p>
<p>
</p><p>You will manage and develop a multi-team operations staff, establish and enforce operational standards, and serve as the primary escalation point for critical infrastructure events. You will work closely with the System Architects, Network Architects, and Cloud Engineers to ensure that the operational model evolves in lockstep with the infrastructure modernization. Your success will be measured not just by uptime and SLA achievement, but by how much manual work you eliminate, how much faster your team resolves incidents, and how effectively you leverage AI and automation to improve the SEC's operational posture.</p>
<p>
</p><p><i>General Description of Benefits</i></p>
Requirements:
<ul><li>10+ years of experience managing IT operations teams, including at least 5 years managing data center operations, NOC, or enterprise operations center teams</li>
<li>Demonstrated track record of transforming operations through automation &mdash; reducing manual toil, implementing automated runbooks, or introducing AIOps capabilities</li>
<li>Experience managing 24/7 multi-shift operations with direct responsibility for uptime SLAs and incident response in mission-critical environments</li>
<li>Strong technical foundation across data center infrastructure (servers, storage, networking, virtualization) and monitoring/observability platforms</li>
<li>Experience implementing or managing enterprise monitoring and event management platforms (ServiceNOW ITOM, Splunk ITSI, Dynatrace, SolarWinds, or equivalent)</li>
<li>Proven ability to measurably improve operational metrics &mdash; MTTR reduction, incident volume reduction, SLA improvement, or automation rate increase</li>
<li>Experience managing Disaster Recovery programs including DR testing, runbook maintenance, and failover coordination</li>
<li>Strong ITIL knowledge with practical experience in event, incident, problem, and change management processes</li>
<li>Experience managing and developing teams of 20+ operations personnel across multiple shifts</li>
<li><b><i>Active Secret clearance or ability to obtain; U.S. citizenship required</i></b></li>
<li>
<p><b><i>Bachelor's degree in Information Technology, Computer Science, or related field. Equivalent combination of education and 12+ years of progressive IT operations management experience accepted.</i></b></p></li><br>
</ul>
<br>
Req Benefits:
<div>https://ecstech.com/careers/benefits/&quot;&gt;https://ecstech.com/careers/benefits/</div></div>

Operations Manager

Children's National Hospital

<div></div><div><div><b>Description</b><div>
</div>
The Transport Lead, under the direction of the Transport Clinical Manager, will assume a lead role in Transport Clinical Operations as well as the coaching and development of Transport Clinical staff. The Lead will share in a rotating administrative call. The Lead will collaborate closely with the other members of the Transport Leadership team. Responsible for daily clinical operations. Provides 24-hour accountability for planning, managing, and evaluating department clinical functions.<div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Minimum Education</b><br>
Bachelor's Degree (Required)<br>
<br>
<b>Minimum Work Experience</b><br>
5 years Nursing experience (Required) And<br>
3 years Pediatric critical care or pediatric emergency care experience (Required) And<br>
1 year Transport experience (Required) And<br>
1 year Demonstrated leadership experience (Preferred)<br>
<br>
<b>Required Skills/Knowledge</b><br>
Espouses leadership skills.<br>
Skills in using computers and knowledgeable in Word, Excel, Visio, and PowerPoint.<br>
Excellent oral and written communication skills.<br>
Excellent organization skills handling multiple tasks and setting priorities.<br>
Ability to provide coaching, professional development, and mentoring to personnel.<br>
Ability to make independent decisions concerning the safety of employees and to act decisively when necessary to ensure patient care, public safety , and employee is not compromised.<br>
Ability to establish and maintain effective communication and working relationships with agencies, employees, vendors, other hospital departments, and referral facilities.<br>
<br>
<b>Required Licenses and Certifications</b><br>
Registered Nurse District of Columbia (Required)</p><p>
Basic Life Support for Healthcare Provider (BLS) Upon Hire (Required)<br>
Pediatric Advanced Life Support (PALS) Upon Hire (Required)<br>
Advanced Cardiac Life Support (ACLS) 180 Days (Required)<br>
Neonatal Resuscitation Program (NRP) 180 Days (Required)<br>
STABLE 180 Days (Required)<br>
<br>
<b>Functional Accountabilities</b><br>
<b>Clinical Administration</b></p><br>
<ul><li>
Collaborate with Clinical Manager on significant operational issues/barriers.</li></ul><ul><li>
Assist the Clinical Manager to develop, implement, and evaluate clinical services, policies and procedures, and performance standards to achieve departmental goals.</li></ul><ul><li>
Ensure compliance with CNH policies and procedures.</li></ul><p><b>
Daily Clinical Operations</b></p><br>
<ul><li>
Accountable for staffing and assigning coverage for all roles within Transport Medicine; engages with Scheduling Shift Coordinator and the Clinical and Operations Managers to problem solve.</li></ul><ul><li>
Responsible for 24/7 assessment and supervision of clinical operations for Transport clinicians.</li></ul><ul><li>
Accountable for the coordination of all scheduled Transport requests. Will maintain a workflow to support these requests and will be responsive to customer inquiries or concerns.</li></ul><ul><li>
Responsible for the Transport Intake role. Will maintain workflows in support of intake. Will be the liaison between Intake and various other stakeholders including TCS, Clinical Team, and Medical Command Officers.</li></ul><p><b>
Communication</b></p><br>
<ul><li>
Demonstrate advanced communication skills in dealing with staff and all members of the healthcare team.</li></ul><ul><li>
Provide constructive, sensitive and timely feedback to staff concerning their performance in verbal and written form.</li></ul><ul><li>
Effectively manage conflict and assist others to understand their behavior and their effect on the work environment.</li></ul><ul><li>
Communicate and escalate issues as appropriate to the Managers and Director.</li></ul><p><b>
Human Resources</b></p><br>
<ul><li>
Direct assigned staff to meet departmental objectives, in collaboration with the Clinical Manager.</li></ul><ul><li>
Provide timely coaching and performance feedback.</li></ul><p><b>
Safety</b></p><br>
<ul><li>
Speak up when team members appear to exhibit unsafe behavior or performance</li></ul><ul><li>
Continuously validate and verify information needed for decision making or documentation</li></ul><ul><li>
Stop in the face of uncertainty and takes time to resolve the situation</li></ul><ul><li>
Demonstrate accurate, clear and timely verbal and written communication</li></ul><ul><li>
Actively promote safety for patients, families, visitors and co-workers</li></ul><ul><li>
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> District of Columbia-Washington</div><div><b>
Work Locations</b><b>:</b> CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010</div><div><b>
Job</b><b>:</b> Nursing</div><div><b>
Organization</b><b>:</b> COE Hospital-Based Specliaties</div><div><b>
Position Status</b><b>:</b> R (Regular) - FT - Full-Time</div><div><b>
Shift</b><b>:</b> Variable</div><div><b>
Work Schedule</b><b>:</b> Variable</div><div><b>
Job Posting</b><b>:</b> Mar 10, 2026, 1:19:52 PM</div><div><b>
Full-Time Salary Range</b><b>:</b> 89752 - 149593.6</div></div>

Critical Care Transport Nurse Lead

National Geographic Society

<div>
 <strong>
  <strong>
   How You&rsquo;ll Contribute
   <br/>
   <br/>
  </strong>
 </strong>
 The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.
 <br/>
 <br/>
 This position will provide support to the Security Manager and Director. The successful candidate will ensure that effective systems are in place, so as to manage security emergencies and keep all staff aware of security regulations and compliance procedures. This position will also be responsible for knowledge of the Security systems, supervision of assigned security personnel, and enforcement of established security procedures, guidelines, and protection measures. This position is considered essential (24/7) and personnel will be required to come to or remain at work during emergency situations to assure proper coverage until properly relieved. A flexible work schedule is required for this position which includes working 3 shift variations which may include, days, evenings, nights, weekend, holidays, reporting for duty on short notice and overtime. Assume post duties as needed when short staffed.
 <br/>
 <br/>
 Schedule consists of: 1 morning, 2 afternoons, 2 nights.
 <br/>
 <br/>
 <strong>
  Your Impact
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the lead security supervisor during the assigned shift, with responsibility for either Command Center operations or supervision of posted officers, depending on assignment. Ensure that all assigned personnel are meeting performance expectations, maintaining post coverage, in proper uniform, licensed, and adhering to established security protocols. Collaborate with other supervisors on duty to coordinate responsibilities and ensure operational continuity. (35%)
  </li>
  <li>
   Write incident, accident, theft and shift log reports occurring during the assigned shift to include investigation and follow up actions. Maintain employee and visitor parking records. Retrieve information from the security database for periodic reports and audits. (20%)
  </li>
  <li>
   Answer telephones, monitor camera activity and maintain communication with security personnel via two way radios. Oversee and ensure proper function of all security equipment. Operate and utilize Control Center equipment to include CCTV operations and controls and video recording/playback. Read patrol reports and take proper actions to remedy any discrepancies without delay. Make decisions in emergency situations in the absence of management. (20%)
  </li>
  <li>
   Evaluate existing technical capabilities and security systems and identify opportunities for improvement. Monitor all equipment and interfaced systems so that there is no degradation or interruption in service to ensure operational continuity. (10%)
  </li>
  <li>
   Communicate any changes to operations so that all personnel understand and are able to apply the change(s). Ensures all requests for service are assigned to the correct individual/entity for action, and personnel comply with policies and procedures. (15%)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Education Required
  <br/>
  <br/>
 </strong>
 High school diploma or equivalent. Associate&rsquo;s Degree in Criminal Justice or higher degree preferred.
 <br/>
 <br/>
 <strong>
  Minimum Years And Type Of Experience
  <br/>
  <br/>
 </strong>
 5+ years of experience in security, law enforcement or military.
 <br/>
 <br/>
 At least five (5) years of professional experience within an operations command center, fusion center, public safety dispatch center, 24/7 communications hub, and at least (2) years of experience at the supervisory level.
 <br/>
 <br/>
 <strong>
  Knowledge And Skills Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certifications and Technical Proficiency: Must have a valid driver&rsquo;s license and be able to be commissioned as an Unarmed Special Police Officer by the District of Columbia within 1 month of hire. Proficiency with Microsoft Word and Excel, digital recording devices, and electronic camera monitoring systems is required, along with the ability to quickly navigate additional software.
  </li>
  <li>
   Leadership and Communication: Strong verbal and written communication skills, as well as good customer service skills, are essential. This role requires leadership and the ability to work in a teamwork environment, guiding and supporting others. Be able to train and coach direct reports responsibly and with integrity.
  </li>
  <li>
   Physical Demands: Must be able to perform essential functions of the position, which may include long periods of sitting, walking, standing, and climbing stairs.
  </li>
  <li>
   Professional Conduct: Must act with integrity and ethical standards, demonstrating honesty in all actions and decisions.
  </li>
  <li>
   Responsibility and Initiative: Must be self-motivated and able to take ownership of responsibilities, ensuring tasks are completed efficiently and effectively.-in a timely manner
  </li>
  <li>
   Attention to Detail: A strong attention to detail is critical for overseeing operations and ensuring compliance with all protocols. This position requires working well both independently and in team settings.
  </li>
  <li>
   Implementing all site specific rules and regulations to meet high standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supervision
  <br/>
  <br/>
 </strong>
 Up to ten direct reports
 <br/>
 <br/>
 <strong>
  Salary Information
  <br/>
  <br/>
 </strong>
 The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.
 <br/>
 <br/>
 The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
 <br/>
 <br/>
 The salary range for this position is $28.61 - $30.11.
 <br/>
 <br/>
 In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
 <br/>
 <br/>
 <strong>
  Job Designation
  <br/>
  <br/>
 </strong>
 On-Site - Staff members who spend 100% of work time on-site at Base Camp, supporting overall campus and museum operations. On-Site staff shifts (spread over seven days a week and 24 hours a day, including holidays) are scheduled by their supervisors and determined by team needs and may be adjusted based on cyclical work cycles and ebbs and flows of work throughout the year.
 <br/>
 <br/>
 <em>
  Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.
  <br/>
  <br/>
 </em>
 <em>
  W
 </em>
 <em>
  e encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.
 </em>
</div>


Security Supervisor (Flex)

Georgetown University

<div><div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.</div><div></div><div>
Requirements</div><div></div><div>
Job Overview</div><div></div><div>
Georgetown University&rsquo;s Lombardi Comprehensive Cancer Center in Washington, DC is hiring a full-time Research Specialist to begin in Spring, 2026. The Research Specialist will engage in the day-to-day operations of the Health Behavior and Cancer Prevention research lab at Georgetown University&rsquo;s Lombardi Comprehensive Cancer Center. The Research Specialist will play a key role in supporting ongoing and new behavioral and clinical research projects focused on health behavior and public health, as well as support the coordination of outreach and education efforts about cancer prevention in the community. The position involves implementing study protocols, managing data collection and analysis, coordinating study participants, and ensuring regulatory compliance, as well as supporting the activities of the Program Manager and Principal Investigator. The successful candidate will contribute to both the scientific and operational aspects of research and evaluation projects aimed at understanding and improving health outcomes across diverse populations. The research lab focuses on healthy children and families, adults at-risk for, diagnosed with, and surviving cancer, and developing and testing behavioral health and other interventions to prevent cancer and improve cancer-related quality of life. See https://tinyurl.com/2tuzapcm for complete details.</div><div></div><div>
Duties include but are not limited to:</div><ul><li><div>
Assist in the design, implementation, and evaluation of behavioral and clinical public health studies and outreach programming</div></li><li><div>
Coordinate participant recruitment, screening, consent, and follow-up in accordance with IRB-approved protocols</div></li><li><div>
Conduct data collection, including surveys, interviews, and other assessments</div></li><li><div>
Manage research databases and maintain accurate, confidential records of data</div></li><li><div>
Clean, code, and analyze quantitative data using software such as SPSS</div></li><li><div>
Contribute to data visualization, report generation, and the preparation of manuscripts and scholarly products</div></li><li><div>
Work collaboratively with interdisciplinary research teams, including faculty, fellows, graduate and undergraduate students, and community partners</div></li><li><div>
Support training and mentorship of student research assistants</div></li></ul><div></div><div>
Work Interactions</div><div></div><div>
The Health Behavior and Cancer Prevention Research Lab is housed within the Cancer Prevention and Control (CPC) program of the Lombardi Comprehensive Cancer Center. CPC is the nexus for population sciences-focused research, education, and service at Georgetown Lombardi. Reviewed by the NIH/NCI, CPC is 1 of 3 standing research programs that comprise the cancer center. Its mission is to conduct epidemiologic, behavioral, and public health-focused research on novel and innovative ways to prevent and control the spread of cancer locally and in the US population.</div><div></div><div>
Requirements and Qualifications</div><ul><li><div>
A bachelor's degree (required) in a public health discipline (e.g., psychology or behavioral and social science, premedical sciences, or similar), with experience in clinical/applied or public health research</div></li><li><div>
Must have superior organizational abilities, attention to detail, ability to multitask and prioritize</div></li><li><div>
Must have professional, service-oriented demeanor, and discerning sense of judgment</div></li><li><div>
Must have excellent interpersonal skills in coordination and communication with constituents, including administrators, faculty, students, and staff</div></li><li><div>
Strong written communication skills are essential</div></li><li><div>
Must have research and evaluation data management and analysis skills commensurate with level of responsibilities, including using SPSS or similar statistical software</div></li><li><div>
Must have commitment to coordinating logistics, meetings, and workflow processes in an organized and professional manner</div></li><li><div>
Must have a collaborative work style and desire to join a cohesive team and collegial environment</div></li><li><div>
Must have a growth mind-set and the ability to assess and evaluate procedures, events, or meetings</div></li><li><div>
Must have experience using various scheduling tools, research databases, word processing software, and office applications technologies including Google Suite, Microsoft Office, Zoom, and Box</div></li><li><div>
Availability for evening and weekend work and travel as communications and tasks demand.</div></li></ul><div></div><div>
Work Mode Designation</div><div></div><div>
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position&rsquo;s mode of work designation. Complete details about Georgetown University&rsquo;s mode of work designations for staff positions can be found on the Department of Human Resources website: <div>https://hr.georgetown.edu/mode-of-work-designation</div>.</div><div></div><div>
Pay Range:</div><div>
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:</div>
$41,926.00 - $65,090.00<div></div><div>
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.</div><div></div><div>
Current Georgetown Employees:</div><div>
If you currently work at Georgetown University, please exit this website and login to GMS (<div>gms.georgetown.edu</div>) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.</div><div></div><div>
Submission Guidelines:</div><div>
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.</div><div></div><div>
Need Assistance:</div><div>
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for <div>general information about requesting accommodations</div>, as well as <div>information about requesting accommodations specifically for applicants</div>. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or <div>oeoc@georgetown.edu</div>.</div><div></div><div>
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works <div>website</div>.</div><div></div><div>
EEO Statement:</div><div>
GU is an <div>Equal Opportunity Employer</div>. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic <div>protected by law</div><i>.</i></div><div></div><div>
Benefits:</div><div>
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the <div>Department of Human Resources website</div>.</div></div>

Research Specialist 1 - Medical Center

Bates White Economic Consulting

<p></p><div><div><div><div><div><b>Firm overview</b></div><div><b>
</b></div><div>
Bates White is a boutique consulting firm based in Washington, DC. Recognized as a top workplace, the firm provides advanced economic, financial, and econometric analysis to law firms, companies, and government agencies.</div><div>
</div><div><br>
Through our supportive, collaborative, and collegial culture, we invest in our talent and provide opportunities for career advancement. We are proud to have been consistently ranked among the top firms in the <i>Vault Guide to the Top 50 Consulting Firms</i>, named a Top Workplace by <i>The Washington Post</i> for the past ten years, listed as a top consulting firm by Management Consulted and ranked #42 on <i>Newsweek&rsquo;</i>s list of America&rsquo;s Top 200 Most Loved Workplaces.</div><div>
</div><div><br>
If you are looking for a place to do high-quality work and have fun along the way, read below to discover how you can be part of our team. Learn more about our firm at: www.bateswhite.com.</div><div>
</div><div><br>
<b>What you&rsquo;ll do</b></div><div><b>
</b></div><div>
In this role you will direct the strategic planning, staff, and operations of the firm&rsquo;s library and research function, and conduct research as needed. You will supervise the procurement and maintenance of the firm's hard copy and electronic resources collections, evaluate subscriptions, in coordination with the Legal team, negotiate with vendors, and train staff on the use of resources. You will:</div><div>
</div><ul><li>
Provide strategic leadership of the Research function including supervising library staff.<br>
</li><li>Work closely with the Research team to answer requests from and procure data or resources for internal clients in Client Services and allocate requests across the team.<br>
</li><li>Conduct research using a variety of research resources, including Bloomberg, Capital IQ/Capital IQ Pro, LSEG, LexisNexis, Courtlink, and Westlaw.
</li><li>Present research results in a clear and comprehensible manner.<br>
</li><li>Lead group and individual research training sessions for staff as needed; coordinate research training by outside vendors.<br>
</li><li>Manage firmwide communications pertaining to the library (research tips, best practices, new resources, etc) using a variety of in-house resources and platforms (intranet, emails, brown bag meetings, vendors&rsquo; product demonstrations).<br>
</li><li>Supervise maintenance of library materials and organization of library materials (books, articles, and subscriptions content) in hard copy and electronic format (eLibrary).<br>
</li><li>Review and evaluate all library subscriptions; recommend cancellations, renewals, or new product acquisitions as appropriate.<br>
</li><li>Lead annual subscription review meetings with practice areas to identify appropriate materials.<br>
</li><li>Monitor usage of firm's resources and manage the firm's research budget.<br>
</li><li>Serve as Copyright officer; work with Research and Legal teams to provide copyright and license (use) guidance to the firm; keep up to date with copyright rules and regulations; negotiate copyright permissions and licenses as needed for client work.<br>
</li><li>Responsible for mentoring and coaching employees on research best practices.<br>
<div><br>
</div></li></ul><div></div><div><b>What you&rsquo;ll bring to the table</b></div><div><b>
</b></div><ul><li>
Master of Library Science (MLS) or equivalent degree required.<br>
</li><li>Minimum of 10 years of experience, with a demonstrated track record of managing a library collection preferably in professional services, consulting, or law firm.<br>
</li><li>Minimum two years of supervisory/management experience.<br>
</li><li>Expertise with Bloomberg Terminal, Capital IQ/Capital IQ Pro, LSEG, and other financial and legal databases required.</li><li>
Strong business acumen.<br>
</li><li>Excellent writing, editorial, and oral communication skills.<br>
</li><li>Detail and results-oriented project manager with excellent interpersonal and organization skills.<br>
</li><li>Excellent time-management and multi-tasking skills and the ability to excel in a team-oriented, collaborative, and fast-paced environment.<br>
</li><li>Ability to be flexible to changing circumstances and effectively work under pressure.<br>
</li><li>May require more than 40.0 hours per week to perform the essential duties of the position.</li></ul><div><b>
</b></div><div><b>
What you can expect from us</b></div><div><b>
</b></div><div>
We are committed to providing an exceptional employee experience. You can expect:</div><div>
</div><ul><li>
Competitive compensation&mdash;the salary range for this position is $150,000 to $180,000. This position is also eligible for bonus compensation on a discretionary basis. The actual salary offered for this position will be determined based on job-related, non-discriminatory factors including qualifications and experience, education, external market data, and internal equity.<br>
</li><li>Comprehensive benefits package&mdash;includes tuition reimbursement up to $75K, low healthcare premiums, wellness benefits, and more! To learn more about our benefits offerings, click here.<br>
</li><li>Hybrid work environment with three coordinated in-office days per week.<br>
</li><li>Open culture where your voice is heard, your input is sought, and your contributions are rewarded.<br>
</li><li>Fun and engaging culture including frequent social events.<br>
</li><li>Amenities that include a fitness center, rooftop terrace, standing desks, espresso, fresh fruit, breakfast and afternoon snack, billiards, and ping pong.<br>
</li><li>Employee-driven community outreach program featuring fundraising events (e.g., trivia, game shows, cooking competitions, etc.), volunteer opportunities, and matching funds along with our pro bono program.<br>
</li><li>Investment in your career through training programs, an assigned mentor and peer coach, and frequent feedback.</li><li>
Networking opportunities through employee interest groups, Women&rsquo;s Network, International Network, Diversity-Inclusion Council, and BWProud Network.</li></ul><div>
</div><div>
If you are interested in joining our team, please submit a resume and cover letter.</div><div>
</div><div><br>
<br>
<i>Bates White is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at (202) 408-6110 or email your request to </i><i>careers@bateswhite.com</i><i>. All qualified applicants are encouraged to apply. Download the </i><i>Know your Rights Poster</i><i> for more information.</i></div><div><i>
</i></div><div><i>
#LI-Hybrid</i></div></div></div></div></div><div></div>

Director of Library Services

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