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customer service representative

Domino's

<div><b>Job Description</b><p><br>
Customer Service Representative</p><p></p><p><br>
Duties &amp; Responsibilities:</p><p></p><p><br>
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.</p><p></p><p><br>
Your job responsibilities would include (but are not limited to):</p><p></p><p><br>
Greeting customers and taking orders with a smile!</p><p>
Operating the cash register and collecting payment from customers.</p><p>
Making consistent products within Domino&rsquo;s Pizza guidelines.</p><p>
Maintaining a clean and organized work environment from our customer&rsquo;s viewpoint.</p><p>
Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards.</p><p></p><p><br>
What are we looking for?</p><p>
A fun and friendly person, who is comfortable talking to strangers.</p><p>
A team player who is punctual and has a positive attitude!</p><b><br>
Qualifications</b><p><br>
Must be 16 years or older. No experience necessary.</p><b><br>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Customer Service Rep (09101) - 293 E Telegraph St

Crowe llp

<p><strong>WFH Live Chat Agent</strong><br /><br /><strong>Job Overview</strong><br /><br /><strong>Crowe LLP</strong>, one of the 10 largest accounting firms in the United States, is seeking a professional and dedicated <strong>WFH Live Chat Agent</strong> to join our global team. This is a <strong>full-time</strong>, remote position, offering you the flexibility to work from home. As a leading global accounting organisation, we are committed to providing our staff with extensive training, mentoring, and clear pathways for career progression. In this role, you will be the first point of contact for our clients, providing exceptional support and resolving enquiries in a professional and efficient manner. The successful candidate will be an excellent communicator, highly organised, and passionate about delivering an outstanding customer experience.<br /><br /><strong>Key Details:</strong><br />* <strong>Job Title:</strong> WFH Live Chat Agent<br />* <strong>Company:</strong> Crowe LLP<br />* <strong>Employment Type:</strong> Full-Time<br />* <strong>Location:</strong> Remote<br />* <strong>Salary:</strong> <strong>$20 - $30 USD per hour</strong><br /><br /><strong>Responsibilities</strong><br /><br />* Engage with customers via live chat to answer questions, resolve issues, and provide information about our services.<br />* Maintain a high level of professionalism and customer service in all interactions.<br />* Manage multiple chat conversations simultaneously while ensuring a high standard of quality.<br />* Accurately document customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken.<br />* Identify and escalate priority issues to the appropriate team members or departments.<br />* Collaborate with other team members to improve customer service processes and a a positive team environment.<br />* Stay updated on company products, services, and policies to provide accurate information to clients.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience in a customer service or support role, preferably with live chat experience.<br />* Exceptional written communication skills, with a strong command of English spelling, grammar, and punctuation.<br />* Fast and accurate typing skills are essential.<br />* The ability to work independently and manage your own time effectively in a remote setting.<br />* A patient and empathetic approach to customer support.<br />* Strong problem-solving skills and the ability to think on your feet.<br />* A reliable internet connection and a suitable, quiet home office environment.<br />* Familiarity with CRM systems is advantageous but not essential.<br /><br /><strong>Benefits</strong><br /><br />* A competitive hourly wage.<br />* The opportunity to work fully remotely as part of a leading global firm.<br />* Access to extensive training and continuous professional development programmes.<br />* Dedicated mentoring to support your career growth and success.<br />* A culture that promotes merit-based promotions and provides clear career progression.<br />* Opportunities to explore different roles and move between business units within the organisation.</p>

WFH Live Chat Agent

TechFlow, Inc

<p></p><div>Utility Cleaner&ndash; Joint Base Anacostia- BollingCompetitive Wages and Employer Paid Health Insurance!<p></p><p><b>
Utility Cleaners</b> will be responsible for the cleanliness of communal spaces, restrooms, workspaces, and outside areas as assigned and performs a variety of duties that involve sweeping, mopping, scrubbing, dusting and polishing of surfaces and floors; removing trash; re-stocking supplies; and cleaning restrooms.
</p><p></p><ul><li><i>FLEXIBLE SCHEDULE!
</i></li></ul><p></p>Salary<p></p><p>
$33.06/ hr. plus employer paid health benefits and pension!</p>
Key Responsibilities<p></p><ul><li>
Mop tile and concrete floor areas and vacuum carpeted areas</li><li>
Sweep, dust, scrub, wax, buff, and strip floors as necessary</li><li>
Clean and disinfect restrooms, including but not limited to urinals, toilets, toilet seats, sinks, mirrors, fixtures, hand dryers, floors, walls, showers and locker rooms</li><li>
Clean and disinfect breakroom and kitchen tables, sinks, counters, and refrigerator</li><li>
Empty waste baskets and interior and perimeter garbage cans and place garbage in outside storage bins</li><li>
Dust furniture, equipment, blinds, and light fixtures</li><li>
Clean mirrors and interior window surfaces and surrounding areas</li><li>
Clean entrances and exits, washing finger marks from glass, doors, walls and hardware, and keeping outside area clear of pebbles, snow, cans, paper, etc.</li><li>
Clean and disinfect drinking fountains</li><li>
Report damage and acts of vandalism and report and/or perform minor maintenance repairs</li><li>
Use cleaning equipment, including electric floor buffers, commercial vacuums, wet mops, large wringers and other necessary equipment, tools, and supplies</li><li>
Refill hand soap and paper towel dispensers and re-stock toilet paper as needed</li><li>
Mix and use cleaning chemicals and products in accordance with instructions</li><li>
Ensure cleaning materials and supplies are stored in a safe and orderly manner and an adequate supply is maintained.</li><li>
Move and/or relocate furniture</li><li>
Comply with all established general and industrial safety rules and regulations as applicable to the contract, facility and job assignment</li><li>
Perform all other position-related duties as assigned or requested</li></ul><p></p>
Essential Skills<p></p><ul><li>
Knowledge of standard cleaning procedures, chemicals, products and equipment</li><li>
Knowledge of the Hazardous Materials Information System</li><li>
Ability to read and understand instructions and labels, particularly on the use and application of cleaning chemicals and products</li></ul><br>
<b>
Requirements</b><br>
<ul>
<li>High School diploma or equivalent</li>
<li><b>MUST</b> have Top Secret Clearance</li>
<li><b>MUST </b>have SCI eligibility
</li><li>1 year experience in Custodial field in the last three years</li>
<li><ul><li>including floor care-stripping, waxing, buffing</li></ul></li>
<li>Valid Driver's License compliant with REAL ID Act or are you willing and able to obtain one</li>
<li>Pass a pre-employment drug screening and background check</li>
<li>Regular, dependable attendance</li>
<li>U.S. citizenship to obtain and maintain access to military installations</li>
</ul><p></p>Preferred Qualifications<p></p><ul><li>
TS/SCI clearance</li></ul><p></p>
Physical Requirements<ul>
<li>Must be able to carry, push, pull and lift up to 40 pounds.</li>
<li>Must be able to grasp or handle objects, bend elbows and knees, and reach above shoulders</li>
</ul><p></p><ul><li>Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<b>.</b></li></ul><p></p><p>
Click here to follow EMI Services on Facebook<br>
</p><br>
<br>
<b>Benefits</b><br>
<ul>
<li>Generous benefits package consistent with Collective Bargaining Agreement</li>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Pension</li>
<li>Paid Time Off (Vacation, Sick &amp; Federal Holidays)</li>
<li>Short Term and Long Term Disability</li>
<li>Term Life Insurance
</li><li>Flexible Schedule</li>
</ul><p></p>What We Do<p>
EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients&rsquo; expectations.</p>
What Sets Us Apart<p><b>
The Right Partner</b>: EMI has grown by gaining our customers&rsquo; trust and our employees&rsquo; loyalty. We&rsquo;ve successfully performed over 60 service contracts and we understand the unique challenges facing today&rsquo;s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.</p><p><b>
The Right Team</b>: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.</p><p><b>
The Right Approach</b>: EMI brings vast expertise and proven solutions to augment our clients&rsquo; operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.</p><p>
#emiservices</p></div>

Utility Cleaner

Transportation, District Dept

<div></div><div><div><div><p><b>Introduction</b></p><p>
The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment. Participants gain practical skills and mentorship, while employers benefit from a pipeline of early-career talent, fresh ideas, and coordinated support from DOES and DCHR.</p><p><b>
Application Criteria</b></p><p>
To complete your application for this role, please submit the following:</p><ul><li>R&eacute;sum&eacute;</li><li>Cover letter detailing relevant experiences</li><li>Unofficial transcript. <b>Must be uploaded with Resume'.</b></li></ul><p><b>
Duties and Responsibilities</b></p><p>
Depending on the agency to which assigned, the incumbent may perform any combination or all of the following duties: Prepares position vacancy announcements, in collaboration with the manager, supervisor or other senior level staff, comparing the vacancy announcements with the position descriptions. Reviews vacancy announcements for quality and accuracy to advertise jobs. In conjunction with the hiring manager, assures that position vacancies are posted in the appropriate media, including newspapers, list serves, and websites. Interprets, analyzes, and applies qualification standards, position requirements, job analysis, and evaluation plans. Determines qualification requirements for all levels of jobs, including nonsupervisory, supervisory and managerial with non-specialized and specialized requirements in accordance with regulations, rules, and industry standards. Prepares and/or reviews Selection Certificates which list eligible job applicants, assuring adherence and compliance with the procedural requirements of the Department of Human Resources (DCHR), and conformance with the goals and objectives of the agency. Conducts personal reference checks on applicants.</p><p>
Initiates personnel action for new employees in PeopleSoft. Creates the Job Requisition in the ASMP PeopleSoft system. Enters personnel actions, requisitions, etc. into PeopleSoft. May, conduct in-house orientation of new employee as it relates to the policies and procedures outlined for the agency. As a representative of the agency, assists with and attends recruitment activities including job fairs. Updates and modifies agency position descriptions, in consultation with the agency's managers and supervisors. Makes recommendations on the impact of proposals on career patterns and grade alignment, proposed position structure, position descriptions, and similar issues. Reviews Requests for Personnel Actions, Requests for Advance Leave or Advance Leave Without Pay, and Selection Certificates to assure adherence and compliance with the procedural requirements of DCHR, and conformance with the goals and objectives of the agency.</p><p><b>
Qualifications</b></p><p>
To participate in the Pathways to Public Service, you must have the following eligibility requirements:</p><ul><li>College graduate with a bachelor&rsquo;s degree in either December 2025 or May 2026.</li><li>Commit to being a resident of the District of Columbia within 180 days.</li></ul><p><b>
Specialized Experience:</b> This position requires one (1) year of specialized experience equivalent to the next lowest grade level in the District of Columbia government. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.</p><p><b>
Licensures &amp; Certifications</b></p><p>
None</p><p><b>
Work Conditions/Environment</b></p><p>
The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.</p><p><b>
Other Significant Facts</b></p><p><b>
Tour of Duty</b>: Monday - Friday 8:30 am - 5:00 pm</p><p><b>
Operating Status: </b>In-person reporting, flexible and limited telework options available upon position eligibility and operational needs.</p><p><b>
Promotion Potential: </b>No known promotion potential</p><p><b>
Duration of Appointment: </b>Career Service - Term (13 month appointment)</p><p><b>
Pay Plan, Series, Grade</b>: CS-0201-11</p><p><b>
Collective Bargaining Unit:</b> This position is not covered under collective bargaining.</p><p><b>
Position Designation:</b> This position has been designated as Security Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.</p><p><b>
DC Government Benefits</b></p><p>
District government provides a full benefits package including:</p><ul><li>Health insurance</li><li>Dental insurance</li><li>Vision Insurance</li><li>Group Life Insurance</li><li>Short-term Disability</li><li>Long-term Disability</li><li>Commuter Benefits</li><li>Flexible Spending Accounts</li><li>Healthcare Flexible Spending Accounts</li><li>Dependent Care Flexible Spending Accounts</li><li>Indemnity Coverage provided through Aflac</li><li>Employee Assistance Program: Counseling; legal and financial services; identity theft services; work-life referral services for child and elder care, lactation support, home repairs, pet care, etc.; wellness coaching; and more.</li></ul><p><b>
EEO Statement:</b> The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.</p><p>
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.</p><p>
If you have any questions, or need support with your application, please contact careerpathways@dc.gov for assistance.</p></div></div></div>

Pathways to Public Service Program - Human Resources Specialist - District Department of Transportation

Montage International

<div><p>Live Your Passion. Add Your Magic.
</p><div><div><div><div><p>At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.</p><p></p><p>
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.</p><p></p><p><b>
If you are an internal applicant, please log into Workday and apply for your application to be considered.</b></p><p><b>
Please </b><b>Click Here</b><b> </b><b>to apply internally.</b></p></div></div></div></div><p></p><div><div><p>
At Pendry, It&rsquo;s All Because of YOU!</p></div><p></p><div><p><b><br>
Server</b></p></div><p></p><div><p><br>
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you&rsquo;re not just an associate but a passionate creator of authentic, personalized experiences. You&rsquo;ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it&rsquo;s a way of life. Don&rsquo;t just imagine the possibility&mdash;join us.</p></div><p></p><div><p><b><br>
Your</b><b> </b><b>Journey</b></p></div><div><ul><li><p>
Ensure food and beverages are being served in a professional and timely manner</p></li></ul></div><div><ul><li><p>
Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.</p></li></ul></div><div><ul><li><p>
Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.</p></li></ul></div><div><ul><li><p>
Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.</p></li></ul></div><div><ul><li><p>
Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.</p></li></ul></div><div><ul><li><p>
Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.</p></li></ul></div><div><ul><li><p>
Adhere to all cleaning and safety standards</p></li></ul></div><div><ul><li><p>
Attend daily pre-shift meeting</p></li></ul></div><div><ul><li><p>
Consistently follow the food &amp; beverage sequence of service with the utmost attention to detail</p></li></ul></div><div><ul><li><p>
Deliver on guests&rsquo; expectations and have the desire to create WOW moments</p></li></ul></div><div><ul><li><p>
Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs</p></li></ul></div><p></p><div><p><b><br>
About</b><b> </b><b>You</b></p></div></div><div><div><ul><li><p>
You are passionate about spirits, wine, and food</p></li></ul></div><div><ul><li><p>
You are personable and love engaging with guests</p></li></ul></div><div><ul><li><p>
You are open to learning, developing, and growing both yourself, personally, and helping others do the same</p></li></ul></div><div><ul><li><p>
You are trustworthy and have integrity</p></li></ul></div><p></p><div><p><b><br>
Must</b><b> </b><b>Haves</b></p></div><div><ul><li><p>
Ability to work a flexible schedule, including weekends and holidays</p></li></ul></div><div><ul><li><p>
Ability to collaborate in a team environment</p></li></ul></div><div><ul><li><p>
Basic communication skills</p></li></ul></div><div><ul><li><p>
One year minimum of experience in food and beverage operations, a plus</p></li></ul></div><div><ul><li><p>
Prior micros or other systems experience, a plus</p></li></ul></div><div><ul><li><p>
Luxury hotel experience, a plus</p></li></ul></div><p></p><div><p><b><br>
You</b><b> </b><b>Will</b><b> </b><b>Enjoy</b></p></div><div><ul><li><p>
Free meals</p></li></ul></div><div><ul><li><p>
Free uniforms and cleaning</p></li></ul></div><div><ul><li><p>
Ongoing community outreach events</p></li></ul></div><div><ul><li><p>
Hotel discounts</p></li></ul></div><div><ul><li><p>
Associates&rsquo; events throughout the year</p></li></ul></div><div><ul><li><p>
Healthcare benefits</p></li></ul></div></div><div><div><ul><li><p>
401k retirement plan with company matching</p></li></ul></div><p></p><div><p><b><br>
Physical</b><b> </b><b>Requirements</b></p></div><div><ul><li><p>
Ability to stand and exercise mobility for extended periods of time during your scheduled shift</p></li></ul></div><div><ul><li><p>
Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift</p></li></ul></div><div><ul><li><p>
Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis</p></li></ul></div><p></p><div><p><br>
At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer &ndash; veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.</p></div></div><p></p><p>
The pay scale for the Server Part-Time position is $12.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.</p><p></p><p><i>
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</i></p></div>

Server - Part Time

Shield AI

<div><div><div>Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI&rsquo;s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.</div><div></div><h3 class="jobSectionHeader"><b><br>
Job Description:</b></h3>
<div>
<div><div><div><div><div><div><div><div><div><p>Help shape the story behind cutting-edge technology with real-world impact. In this role, you'll develop compelling communications that elevate our brand, engage key audiences, and support strategic initiatives across media, executive, and corporate channels. Working closely with cross-functional teams, you'll transform complex ideas into clear, impactful messaging that advances our mission.</p>
</div>
</div></div></div></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What you'll do:</b></h3><div><div><div>
<ul><li>Write and edit copy across formats, including press releases, social posts, op-eds, and marketing materials.</li>
<li>Support external communications, including media outreach and executive communications.</li>
<li>Coordinate cross-functional stakeholders to move projects from planning through approval and publication.</li>
<li>Support executive communications, including media briefings, speaking engagements, and message prep.</li>
<li>Support relationships with external partners, including PR firms and other companies and organizations.</li>
<li>Collaborate with internal teams to develop and refine messaging for defense, technology, and policy audiences.</li>
<li>Research and draft thought leadership content, ensuring consistency in voice and tone.</li>
<li>Monitor news, industry trends, and competitor communications.</li>
<li>Provide administrative support for communications and broader marketing team.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Required qualifications:</b></h3><div><div><div>
<ul><li>2-4 years of experience in defense technology, corporate communications, or public relations.</li>
<li>Bachelor's degree in communications, journalism, national security, political science, or related field.</li>
<li>Experience working across teams and managing stakeholders.</li>
<li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li>
<li>Familiarity with media relations, executive communications, and messaging.</li>
<li>Strong writing and editing skills with attention to detail.</li>
<li>Interest in AI, autonomy, and defense technology.</li>
<li>Ability to explain complex technical concepts clearly.</li>
<li>Demonstrated ownership of projects from start to finish, including follow-through on details and deadlines.</li>
<li>Strong judgment and critical thinking, including the ability to assess messaging and identify risks or gaps.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Preferred qualifications</b></h3><div><div><div>
<ul><li>Experience supporting communications for a defense, aerospace, government, or technical organization.</li>
<li>Understanding of the U.S. defense ecosystem and national security landscape.</li>
<li>Experience working with PR agencies and external partners.</li>
</ul></div></div></div></div></div><div><div>$76,000 - $110,000 a year</div></div>
<div><div>#LI-AD7</div>
<div>#LB</div><div></div><div><br>
Full-time regular employee offer package:</div>
<div>Pay within range listed + Bonus + Benefits + Equity</div>
<div></div>
<div>Temporary employee offer package:</div>
<div>Pay within range listed above + temporary benefits package (applicable after 60 days of employment)</div>
<div></div>
<div>Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.</div>
<div></div>
<div>###</div>
<div></div>
<div>Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Communications Associate (R5514)

TechAnax LLC

<p>Company Overview<br/>TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domains</p><p><b>Availability: </b>Immediate<br/><b>Clearance: </b>Ability to obtain and maintain required USDA security credentials<br/><b>Customer: </b>USDA<br/><b>Work Site: </b>On-site support at USDA facilities</p><p><b>Work Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM<br/><b>The Contract Period of Performance:</b></p><p><b>Travel: </b>Minimal/As required<br/><b>Work Level:</b> Tier 2 IT Support Specialist<br/><b>Must be USA Citizen: </b>Yes</p><p><b>Salary</b>: $54,000-$60,000</p><p><b>Position Overview:</b><br/>The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.</p><p>The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.</p><p><b>Must Haves:</b></p><ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Incident Response &amp; Resolution</b></p><ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul><p><b>Account &amp; Asset Management</b></p><ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul><p><b>Customer Service &amp; Communication</b></p><ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul><p><b>Flexible &amp; Adaptive Support</b></p><ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul><p><b>About TechAnax:</b></p><p>TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.</p><p>Pay: $54,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Tier 2 IT Support Specialist

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