client success representative (remote)

customer support analyst Jobs in Washington

customer support analyst

front desk associate

help desk escalation coordinator Jobs in Washington

help desk escalation coordinator

customer service representative

Ipava State Bank

Full-time customer service representative position available at Ipava State Bank in Washington, ILThe rep will provide a variety of customer service and teller functions. These include cash handling, cash drawer maintenance, accuracy, recommending and selling bank products and services, handling inquiries, and providing services to the customers&rsquo; satisfaction in accordance with the bank&rsquo;s policies and procedures. Work involves constant and direct dealing with bank customers.Banking, retail, and/or lending experience are preferred. Also, knowledge of CSI system and six months of cash-handling experience are preferred. Must have excellent math skills, Microsoft Word and Excel proficiency, and other basic computer knowledge. Must have excellent written and verbal communication skills, be able to work under pressure, and be highly motivated and self-sufficient.Equal Opportunity EmployerPlease email resume and references to employment@ipavastatebank.comJob Type: Full-timePay: $15.00 - $19.00 per hourBenefits:<ul><li>Health insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Work Location: In person

Customer Service Representative

PNC Financial Services Group

<div>Job Profile<h1 class="jobSectionHeader"> 
Position Overview</h1>
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company&rsquo;s success. As a Part Time Teller within PNC's Retail Branch organization, you will be based in Washington DC at the 800 H Branch.
PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.<h1 class="jobSectionHeader">
Job Description</h1><ul><li>
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</li><li>
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.</li><li>
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</li><li>
Applies product and procedural knowledge to solve customer's problems.</li><li>
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</li></ul> 
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><ul><li>
To learn more about this and other opportunities on our team Watch this video.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.<h2 class="jobSectionHeader">
Preferred Skills</h2>
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales<h2 class="jobSectionHeader">
Competencies</h2>
Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs<h2 class="jobSectionHeader">
Work Experience</h2>
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<h2 class="jobSectionHeader">
Education</h2>
No Degree<h2 class="jobSectionHeader">
Certifications</h2>
No Required Certification(s)<h2 class="jobSectionHeader">
Licenses</h2>
No Required License(s)<h1 class="jobSectionHeader">
Pay Transparency</h1>
Base Salary: $17.31 &ndash; $28.85
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.<h1 class="jobSectionHeader">
Application Window</h1>
Generally, this opening is expected to be posted for two business days from 06/22/2026, although it may be longer with business discretion.<h1 class="jobSectionHeader">
Benefits</h1>
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee life insurance; 401(k) with PNC match, pension and stock purchase plans; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: parental leave; up to 11 paid holidays each year; 7 occasional absence days each year, unless otherwise required by law. Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.<h1 class="jobSectionHeader">
Disability Accommodations Statement</h1>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include &ldquo;accommodation request&rdquo; in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say &quot;Workday&quot; for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 
 
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.<h1 class="jobSectionHeader">
Equal Employment Opportunity (EEO)</h1> 
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.<h1 class="jobSectionHeader">
California Residents
</h1>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</div>

Part Time Teller - 800 H

M&T Bank

<div>Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Primary Responsibilities:
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer&rsquo;s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. 
Explain the high-level criteria used to decision loan applications. 
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank&rsquo;s sales process and provide simplified, customer-focused advice and guidance. 
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. 
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 year&rsquo;s proven retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Proven referral and/or sales ability
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Washington, District of Columbia, United States of America</div>

Universal Banker - Chevy Chase Circle Branch/ Washington DC

SAIC

<div>Job ID: 2613672
Location: Remote Work, DC, US
Date Posted: 2026-06-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE 
Description
SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:<ul><li>
Answer and respond to customers' requests via phone and email</li><li>
Identify, research, and resolve customer issues</li><li>
Provide accurate and timely ticket documentation</li><li>
Meet and exceed required metrics and Service Level Agreements (SLAs)</li><li>
Provide timely updates and follow up to customers</li><li>
Escalate to internal representatives or system support specialists when appropriate</li><li>
Identify and appropriately communicate recurring problems</li><li>
Evaluates and prioritizes customer problems and complaints</li><li>
Comply with documented regulations, processes, and procedures</li><li>
Other responsibilities as may be required by management</li></ul>
Qualifications
Qualifications
Required Skills and Qualifications:<ul><li>
Bachelor&rsquo;s Degree and/or 5 years relative work experience</li><li>
1+ year experience in help desk/call center environment</li><li>
Excellent oral and written communication skills</li><li>
Strong problem-solving skills</li><li>
Team player with a strong commitment to customer satisfaction</li><li>
Must be a US Citizen and able to obtain a Public Trust</li></ul> 
Preferred Skills and Qualifications:<ul><li>
HDI Customer Service Representative certification</li><li>
Experience with ServiceNow</li><li>
Knowledge with government clients/environments</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Help Desk Specialist

Prodirect Dental Lab

Job description:Sales RepresentativeProDirect LaboratoryPRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.Let's redefine excellence, together.Job descriptionPosition Highlights:We are rapidly expanding our US team and are seeking successful, enthusiastic, and self-motivated sales representatives (Hunters!). Are you passionate about closing deals, navigating small and large offices, speaking with medical professionals, and building consultative relationships? As a key player in our sales department, you'll have the opportunity to showcase your talent for driving business and providing world class service in your assigned area. Your skills coupled with ProDirect&rsquo;s support team will allow you to take advantage of our uncapped bonus plan.About usMission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.Territory:Key Responsibilities:<ul><li>Utilize your experience in closing deals to drive revenue and exceed sales targets.</li><li>Working together with internal resources for customer growth, satisfaction, and retention.</li><li>Engage in persuasive and compelling conversations with professionals</li><li>Showcase the value of our product portfolio and customer driven service.</li><li>Develop and nurture relationships with clients, fostering trust and loyalty.</li><li>Create business plans, and target lists to maximize sales and compensation attainment</li><li>Conduct thorough research to understand client needs and tailor your approach accordingly.</li><li>Collaborate with the sales team to share insights and strategies for success.</li><li>Other duties as assigned or as otherwise required.</li></ul>Qualifications:<ul><li>Proven successful experience in field sales</li><li>A track record of consistently meeting or exceeding targets.</li><li>Exceptional communication skills, both verbal and written</li><li>Effectively engage with professionals at all levels.</li><li>Strong relationship-building abilities</li><li>A genuine passion for connecting with clients and understanding their unique needs.</li><li>Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.</li><li>Excellent negotiation and closing skills, coupled with a persuasive and confident demeanor.</li></ul>Join our dynamic team and unleash your passion for closing deals, speaking with professionals, and developing meaningful relationships. Take the next step in your sales career and apply today!Job Type: Full-timeSalary:<ul><li>$60,000 to $70,000 (Based on experience) per year base salary</li><li>Uncapped variable compensation</li></ul>Benefits:<ul><li>401(k) + 3% corporate match</li><li>Dental/Health/Vision insurance</li><li>Vacation and Holidays</li><li>Referral program</li><li>Career advancement opportunities</li><li>Company car/gas card for field travel</li></ul>Experience:<ul><li>2 years sales experience (Required)</li><li>2 years Dental or Medical Device sales experience (preferred)</li></ul>Work Location:<ul><li>In assigned territory</li><li>Travel to corporate office and meetings/shows as needed</li></ul>Job Type: Full-timeExperience:<ul><li>Outbound sales: 2 years (Required)</li><li>Dental: 1 year (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>Work Location: On the roadPay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>B2B sales: 2 years (Required)</li></ul>Work Location: In person

Sales Representatives- Washington D.C.

West 4th Strategy

<div>Help Desk &ndash; Tier I
ROLE
We need an experienced Help Desk Analyst at the U.S. Securities and Exchange Commission (SEC). The SEC's Division of Corporation Finance reviews public company filings to ensure investors are provided with the material information they need to make informed investment decisions. The Disclosure Review Program (DRP) System &mdash; also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings. In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES<ul><li>
Deliver responsive Tier 1 support as the primary customer interface, managing the SWAT-Help mailbox, triaging incoming requests, and resolving issues at first contact wherever possible.</li><li>
Meet or exceed all SLAs across all severity levels by maintaining clear escalation paths, documented triage workflows, and real-time visibility into ticket status.</li><li>
Own all helpdesk Standard Operating Procedures, work instructions, user guides, and reference libraries, with the Operations Lead/Manager authoring and maintaining these artifacts in close collaboration with the project team.</li><li>
Continuously optimize the knowledge base to keep content accurate, well-structured, and easy to search, reducing repeat ticket volume and empowering users to resolve common issues independently.</li><li>
Automate routine support interactions, including troubleshooting steps, status update, and user management workflows, to reduce manual effort and increase overall service efficiency.</li><li>
Provide structured reporting and operational visibility on a quarterly cadence, summarizing incident statistics, outage reports, and trend analysis, delivered to SEC stakeholders.</li></ul>
REQUIRED SKILLS/EXPERIENCE<ul><li>
Troubleshooting: Proficiency in diagnosing software and application errors, operating systems (Windows, Linux), and basic network connectivity.</li><li>
Incident Management: Experience working within Tier 1 to Tier 3 escalation structures.</li><li>
Ticketing Systems: Familiarity with incident management platforms like ServiceNow, Jira.</li><li>
Analytical Thinking: Strong problem-solving skills and the ability to identify the root cause of an issue rather than just treating the symptoms.</li><li>
Software/Database Knowledge: Understanding of SQL, API basics, HTML/CSS, or various coding languages (like Java) is a major plus for debugging specific software products.</li></ul>
DESIRED SKILLS/EXPERIENCE<ul><li>
AI Experience: Some exposure to AI technologies including GitHub Copilot.</li></ul>
REQUIRED EDUCATION / CERTIFICATIONS<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field</li><li>
Certifications: CompTIA A+ or HDI Customer Service Representative (CSR) certifications are highly valued for entry to mid-level roles.</li></ul>
LOCATION<ul><li>
Remote (Within eastern time zone)</li></ul>
CLEARANCE<ul><li>
U.S. citizenship is required. Dual citizenship is not permitted on this contract.</li><li>
Ability to obtain SEC public trust</li></ul>
CLIENT<ul><li>
Securities and Exchange Commission (SEC), Disclosure Review Program (DRP)</li></ul>
WORK HOURS<ul><li>
40 hours per week</li><li>
8 hours per day</li></ul>
EMPLOYMENT CLASSIFICATION<ul><li>
Employment Classification Eligibility &mdash; W2</li></ul>
RELOCATION<ul><li>
Not eligible for relocation benefits</li></ul>
COMPENSATION<ul><li>
Salary range: $70,000 &ndash; $90,000</li><li>
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options</li></ul>
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
4vNyWV0sjV</div>

Customer Support Analyst

Edgewater Federal Solutions

<div>Overview:
<div>
The Scrum Master serves as a servant leader for the CRAFT team, guiding Agile delivery practices to support the development, implementation, and continuous improvement of an examiner workflow tool. This role facilitates Scrum ceremonies, promotes backlog hygiene, removes impediments, and coaches the team, Product Owners, and stakeholders to embrace Agile principles while supporting delivery in an AWS cloud environment.</div>
Responsibilities:
<ul><li>Serve as Scrum Master for the CRAFT team, facilitating Agile best practices and supporting successful delivery of the examiner workflow tool.</li><li>
Lead and facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.</li><li>
Coach the development team, Product Owners, and stakeholders on Agile values, Scrum practices, and continuous improvement.</li><li>
Partner closely with Product Owners to ensure backlog refinement, prioritization, and planning activities are effective and aligned to delivery goals.</li><li>
Identify, track, and remove blockers and impediments that affect team velocity, delivery, or collaboration.</li><li>
Promote self-organization, accountability, and high-performing team behaviors across the Agile delivery lifecycle.</li><li>
Support the team in adopting Agile techniques such as user stories, continuous integration, continuous testing, pairing, automated testing, and Agile games.</li><li>
Collaborate with management and cross-functional stakeholders to reinforce Agile transformation efforts and delivery alignment.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Business, Computing Information Systems, Computer Science, or a related technical discipline.</li><li>
Minimum 10 years of experience leading projects or key business initiatives.</li><li>
2 years of IT portfolio and customer relationship management experience.</li><li>
At least one of the following certifications or equivalent: PMP, PMI-ACP, SAFe, or Certified Scrum Master (CSM).</li><li>
Demonstrated ability to engage and coach product teams on self-organization and continuous improvement.</li><li>
Experience working closely with Product Owners to scope and plan current and future work.</li><li>
Knowledge of Agile delivery approaches including Scrum, Kanban, and SAFe.</li><li>
Hands-on knowledge of Agile techniques such as user stories, continuous integration, continuous testing, pairing, automated testing, and Agile games.</li><li>
Experience serving as a Scrum Master in an Agile transformation environment.</li></ul><div>
Salary: $143,900 - 151,000</div><div></div><div> 
Additional benefits include:</div><ul><li>
Paid Time Off &amp; Holiday Pay</li><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Disability, Life Insurance, and AD&amp;D</li><li>
Flexible Spending Accounts</li><li>
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)</li><li>
Tuition and Technical Training Reimbursement</li><li>
Exercise Reimbursement</li><li>
Computer Reimbursement</li><li>
Employee Assistance Program</li></ul><div>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div><ul><li>While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment</li><li>
Specific vision abilities required by this job include close vision requirements due to computer work</li><li>
The employee must occasionally lift and/or move up to 15 pounds</li><li>
Fine hand manipulation (keyboarding)</li></ul> 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Exposure to general office conditions while conducting office duties</li><li>
Moderate noise (i.e., business office with computers, phone, and printers, light traffic)</li><li>
Ability to work in a confined area</li><li>
Ability to sit at a computer terminal for an extended period</li></ul><div></div><div> 
Working at Edgewater Federal Solutions:</div><div>
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies since 2018.</div><div></div> 
Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.</div>

Scrum Master

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