client success representative (remote) Jobs in Washington

client success representative (remote)

customer service representative (csr) Jobs in Washington

customer service representative (csr)

customer support analyst Jobs in Washington

customer support analyst

front desk representative Jobs in Washington

front desk representative

hr support specialist

customer service representative

SelectUSA

<p><strong>Job Overview</strong><br /><br />We are seeking a dedicated and professional <strong>Customer Service Representative (CSR)</strong> to join our team at SelectUSA. This is a <strong>FULL_TIME</strong> position based in <strong>Washington, District of Columbia, United States</strong>. As a vital part of the U.S. Department of Commerce, SelectUSA's mission is to promote and facilitate business investment into the United States. Since our inception, we have facilitated over $400 billion in investment, creating and retaining more than 270,000 jobs. The successful candidate will be the first point of contact for businesses and stakeholders, playing a crucial role in supporting our mission to strengthen the U.S. economy. You will provide exemplary service and essential information to a diverse, international audience, directly contributing to our continued success.<br /><br /><strong>Responsibilities</strong><br /><br />* Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms.<br />* Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes.<br />* Carefully assess the nature of enquiries and escalate complex issues to the appropriate specialists or partner government entities.<br />* Maintain detailed and accurate records of all client interactions and communications within our CRM system.<br />* Assist with administrative tasks to support the wider team, including data entry, report generation, and scheduling.<br />* Support the organisation and execution of events, webinars, and investment missions.<br />* Liaise with internal teams to ensure a seamless and professional experience for all stakeholders.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience in a customer service, client relations, or administrative role, preferably within a professional or corporate environment.<br />* Exceptional written and verbal communication skills, with a talent for conveying information clearly and concisely.<br />* Strong organisational skills with the ability to manage multiple priorities and meet deadlines effectively.<br />* Excellent attention to detail and a commitment to maintaining high standards of accuracy.<br />* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.<br />* A professional, proactive, and customer-focused approach.<br />* A degree in Business, Communications, International Relations, or a related field is desirable but not essential.<br />* Knowledge of economic development or international business would be a significant advantage.<br /><br /><strong>Benefits</strong><br /><br />* A competitive salary and a comprehensive benefits package.<br />* Opportunities for professional development and continuous learning.<br />* A collaborative and supportive work environment at the heart of the U.S. government's economic initiatives.<br />* The unique opportunity to contribute to a mission-driven organisation that has a tangible impact on job creation and economic growth in the United States.</p>

Customer Service Representative (CSR)

First Federal Savings Bank

<div><p><b>Teller
</b></p><p><b>DEPARTMENT: </b>Retail Banking <b>REPORTS TO: </b>Banking Center Manager<b> SUPERVISES: N/A</b></p>
<p><b>
LOCATION: Evansville or Northern Region; </b>Incumbent may be assigned and re-located to a branch within their Region as staffing and business initiatives dictate.</p>
<p><b>
FLSA/STATUS: </b>Non-Exempt/Full-Time
</p><p><b>WORK SCHEDULE</b>: Monday thru Friday<b>: </b>Schedule Varies between: 8:00 am &ndash; 5:15 pm. Rotation of Saturday Hours of 8:30 a.m. -12:30p.m. are a requirement. Overtime may be required if business and staffing needs dictate.</p>
<p><i>
First Federal was established on Evansville, Indiana&rsquo;s Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.
</i></p><p><i>Full-time employees of First Federal are offered a comprehensive benefit package including </i><i>Paid Time Off, up to 11 paid Holidays, 401k</i><i>, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, </i><i>and participate in clinic healthcare services.</i></p>
<p><i>
Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.</i><b>
</b></p><p><b>Diversity and Inclusion</b></p>
<p>
First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.</p>
<p>
At First Federal, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.</p><br>
<div></div>
<div>
<p><b>POSITION SUMMARY</b>:<b> </b>Provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable, and patient service to the customer. Responsible for all BSA related activities.</p>
</div>
<div> <p><b>EDUCATION &amp; EXPERIENCE:
</b></p> <ul><li>High school diploma or equivalent
 </li></ul><ul><li>Prior Customer Service experience
</li></ul> <ul><li>Cash handling experience preferred</li></ul>
<ul><li>Teller experience preferred
</li></ul> <ul><li>Understanding of basic mathematical skills.</li></ul>
<ul><li>Good interpersonal communication &amp; computer skills.</li></ul>
</div>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:
</b></p> <ul><li>Manage large sum of currency with accuracy</li><li>
 Demonstrate and perform operational excellence in teller processes
</li><li> Receives cash &amp; checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank&rsquo;s computer system.
</li><li> Examine checks deposited and determine proper funds availability based on regulation requirements &amp; complete Hold Notices.
</li><li> Process savings withdrawals: verify and receive/review proper identification. Cash checks: verify endorsement, receive/review proper identification, and ensure validity. Process loan payments: verify payment amount and issue receipts.
</li><li> Identify and detect counterfeit currency</li><li>
 The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank&rsquo;s exposure to loss or fraud.
</li><li> Maintain appropriate currency logs.
</li><li> Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
</li><li> Ensure teller station is properly stocked with forms, supplies, etc.</li><li>
 Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
</li><li> Promote and cross-sell bank products and services; meet the required number of referrals set by Management</li><li>
 Assist in opening and closing of vault and night depository.
</li><li> Balance cash drawer daily with bank&rsquo;s computer-generated teller balance sheet. Researches any outages and reports any unresolved discrepancies to the supervisor.
</li><li> Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act.
</li><li> Follow the Onboarding Standards trained and coached by the Bank&rsquo;s Leadership Team</li></ul>
<p><b>
BILINGUAL CUSTOMER SUPPORT (if applicable):</b></p>
<p>
Employees designated as bilingual or multilingual may be required to support customers and employees with Spanish or other language needs to ensure clear, accurate, and professional communication and service delivery.</p>
<p><b>
Responsibilities may include:</b></p>
<ul><li>
Providing verbal interpretation for Spanish-speaking and other language-speaking customers during routine and complex banking transactions.</li><li>
Assisting with the explanation of bank products, services, disclosures, and account requirements to ensure customer understanding.</li><li>
Supporting written communication needs, including assisting with basic translation of customer-facing information, as appropriate.</li><li>
Assisting with language-specific voicemail communications, including listening to, interpreting, and responding to customer messages or ensuring appropriate follow-up to meet customer needs.</li><li>
Delivering a high level of customer service while ensuring compliance with all bank policies, procedures, and regulatory requirements when communicating in a non-English language.</li><li>
Assisting other team members or branches, as needed, when language support is required to meet customer and business needs.</li></ul>
<p><b>
Qualifications (If Applicable):</b></p>
<ul><li>
Demonstrated fluency in Spanish or other applicable language(s) (verbal and, where applicable, written) sufficient to effectively communicate banking-related information.</li><li>
Bilingual or multilingual designation is subject to management assessment and ongoing demonstration of proficiency.</li></ul>
<p><b>
Additional Expectations:</b></p>
<ul><li>
Employees serving in a bilingual or multilingual capacity are expected to maintain accuracy, professionalism, and confidentiality in all translated and interpreted communications.</li><li>
Bilingual or multilingual responsibilities may be assigned based on business needs and may be adjusted or removed at management discretion.</li><li>
Eligibility for any bilingual or multilingual pay differential is contingent upon designation by management and active use of language skills in the performance of job duties.</li></ul>
<p><b>
COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION:</b></p>
<p><b>
CUSTOMER FOCUS</b></p>
<p>
Behaves with the customer in mind. Dedicated to meeting the customer&rsquo;s needs and expectation. Works with the customer to understand and uncover their issues and/or needs. Interacts with customers in a courteous, professional, and knowledgeable manner. Conducts all company transactions and interactions in an honest, professional, and ethical manner. Gains customer&rsquo;s trust and respect by establishing and maintaining relationships. Remains composed and does not become defensive or show irritation when confronted with disgruntled customers. Cultivates a customer-focused attitude.</p>
<p><b>
JOB KNOWLEDGE</b></p>
<p>
Understanding and proven experience of job responsibilities. Ability to make sound decisions drawing on knowledge and experience. Capable of analyzing and resolving customer or work-related issues. Perceived by customers and co-workers as a skilled problem solver, knowledgeable, and a valuable business resource. Mentors others on how to exhibit functional knowledgeable and skills. Demonstrates initiative growing personal knowledge, while developing personal skills and leadership capability. Understanding of current bank technology and initiative in learning new bank technology.</p>
<p><b>
ACCOUNTABILITY</b></p>
<p>
Follows Standard Operating Procedures (SOPs) for cash handling and manages large sums of currency with accuracy. Complies with Right to Financial Privacy Act as it relates to the position and position's responsibilities. Follows Standard Operating Procedures for Branch Security. Complies with Bank Secrecy Act as it relates to the position and position's responsibilities. Follows Standard Operating Procedures for customer transactions. Understands objectives, priorities, and critical performance measures required to meet customer and company goals. Stays abreast of own performance and manages performance to achieve expected results.
</p><p>Keeps management informed of progress, issues and potential roadblocks in reaching goals. Actively seeks out feedback on own performance from peers and company management to identify and address areas of individual weakness that may affect department and company performance.
</p><p><b>DECISION QUALITY</b></p>
<p>
Demonstrates good judgement. Makes timely, effective decisions without avoidance. Makes use of analysis, wisdom, experience, and judgement. Can cope with change and shift gears comfortably. Does not become agitated when aspects of a situation are unclear and needs to be researched further or looked up to management for direction. Able to approach complex tasks by breaking it down, using logic and reasoning to make a sound fact-based decision. Can consider alternatives, weigh the cost, benefits, and risks involved for the customer and company in any decision.
</p><p><b>SALES FOCUSED</b></p>
<p>
Promotes and cross-sells bank products and services and achieves the required number of referrals. Consistently demonstrates appropriate customer on-boarding procedures. Quickly assesses prospects&rsquo; potential for opportunity. Results oriented. Demonstrates the ability to adapt behavior to overcome obstacles needed to achieve expected results.</p>
<p><b>
INTEGRITY
</b></p><p>Widely trusted as a direct, honest person who can present the truth in an appropriate and helpful manner. Keeps confidences and owns up to mistakes. Consistently acts with a high degree of professionalism and ethics. Keeps commitments. Conveys credibility, trustworthiness, and good judgment when making suggestions. Genuinely concerned for people, treating everyone with dignity and respect. Always a professional, representing the company in the best possible manner in speech, dress, and conduct.</p>
<p><b>
INITIATIVE</b></p>
<p>
Demonstrates initiative by looking for and suggesting solutions to problems without coaxing. A self-starter continually looking for ways to improve his/her effectiveness. Proactively involves appropriate individuals to resolve issues in a timely manner.
</p><p>Ability to work with minimum supervision or direction. Willingness to seek out and take responsibility for additional work assignments. Resist getting stale; committed to personal and professional development; self-directed in pursuit of resources that assist continuous learning. Supports innovation and organizational improvement initiatives. Works to implement organizational change. Actively supports company's mission statement of proving shareholder value through increased profitability, quality and growth by building loyal, profitable customer relationships within the tristate. Acts as a champion for change by encouraging peers to embrace change initiative.</p>
<p><b>
QUALITY/QUANITY OF WORK</b></p>
<p>
Eliminates roadblocks and distractions; remains focused. Adapts priorities to changing circumstances. Produces acceptable amount of work within established time limits. Maintains a high quality of work even as quantity increases.</p>
<p>
No unnecessary, repetitious, and/or unacceptable levels of errors with work. Produces and maintains required, compliant, and accurate work. Is thorough in review of their work. Looks for ways to continually improve productivity. Adjusts workflows and prioritizes tasks.</p>
<p><b>
ADHERENCE TO POLICIES &amp; PROCEDURES</b></p>
<p>
Demonstrates positive commitment to company&rsquo;s goals, initiatives, and policies and procedures through communication and actions. Compliant with maintaining customers, company and employee's confidential information. Uses good judgement in seeking guidance on a company policy or procedure. Honesty and integrity in handling all company, customer and employee related issues.</p>
<p><b>
INTERPERSONAL RELATIONSHIPS</b></p>
<p>
Ability to communicate clearly, accurately, concisely, and compelling to diverse personalities, on all levels, in both verbal and written communication. Ability to adapt communication methods based on situations and personalities. Ability to present to customers, co-workers and management with poise, authority, and clarity and to respond appropriately to questions, objections, or challenges. Strives to understand others&rsquo; issues, opinions, and needs. Works to establish lasting professional relationships and earn the respect and trust of customers, co-workers and management. Resolves conflicts with others in a respectful, responsible and constructive manner. Shares thoughts, feelings, and rationale so that others can understand your position. Remains composed and does not become defensive and/or irritated when confronted with adversity. Is receptive to and implements suggestions for improvement. Demonstration of commitment to the directive of the organization by actively and positively supporting management decisions.
</p><p>ADA REQUIREMENTS: Work is performed in a professional office environment. Role routinely uses standard office equipment such as computers, phones, copiers, scanners, printers, filing cabinets, and fax machines. Sitting for long periods of time; May be required to lift items weighing up to 25-lbs. Would require the ability to lift files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</p>
<p>
EQUAL EMPLOYMENT OPPORTUNITY POLICY: First Federal Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p>
<ul><li><i>This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed. Employee may be moved for business purposes to sustain business and staffing demands.</i></li></ul></div><p></p>

Teller I - Washington (Bilingual - Creole Preferred)

NIMA Corporation

<div></div><div><p><b>Nash Harbor Solutions (NHS)</b> is seeking qualified and motivated <b>IT Help Desk Specialists (Journeyman Computer Support Specialists)</b> to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.</p><p>
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.</p><div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><p></p><div><b><br>
Responsibilities</b></div><br>
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div><p><b><br>
Minimum Qualifications:</b></p><div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div><p><b>
Preferred Certifications:</b></p><div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div><p><b><br>
Security Requirements:</b></p><p>
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.</p><p><b>
Support Hours: </b>Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.</p><p><b>
Place of Performance:</b></p><p>
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC</p><p>
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.</p><p><b>
Travel: </b>No routine travel is anticipated.</p><div><b>
Benefits:</b> Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div><b><br>
Work Environment:</b></div><div>
The noise level in the work environment is usually light to medium.</div><div></div><p><b><br>
Company Overview: </b>Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.</p><p>
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. <b>Nash Harbor Solutions is an E-Verify employer.</b></p><p>
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</p></div>

IT Help Desk Specialist

EMCOR

<div>About Us:
<div></div><div>
When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country&rsquo;s leading integrated service providers.</div>
Job Summary:
<p>
EMCOR Government Services is seeking a talented <b>MEP (Mechanical, Electrical, Plumbing) Estimator/Project Coordinator</b> to support our facilities maintenance and operations support services contract at the Department of Transportation Headquarters in <b>Washington, D.C. </b>This position requires technical, organizational, supervisory, and communication skills plus the understanding of numerous mechanical and structural systems (High-pressure steam boilers, chillers, central plants, HVAC, electrical, fire systems, plumbing, structural, carpentry, etc.).</p><p></p><p><br>
#EGS</p><p>
#LI-NS1</p>
Essential Duties &amp; Responsibilities:
<p><b>
MEP Planning and Estimating</b></p><ul><li>
Prepares the scope of work for various types of construction or repair projects.</li><li>
Prepares detailed cost estimates using RS Means or an equivalent cost estimating software. Must be able to articulate and justify cost and technical methodologies.</li><li>
Develop selection/options for most economical systems/approach to be utilized in preparation of bid packages.</li><li>
Solicits competitive bids, hosts site walks, and prepares estimates that are formally submitted to EMCOR senior leadership and the client representative for approval.</li><li>
Provides thoughtful, itemized, and detailed estimate/technical proposal for client evaluation.</li><li>
Formally presents estimates and other project deliverables to management and other project stakeholders.</li><li>
Prepares equipment and material submittals for client approval as specified.</li><li>
Plan, estimate, and schedule all types of work requests including complex electrical, mechanical, control systems, and structural work.</li><li>
Performs cost comparisons for repair vs. replacement and in-house vs. outsource.</li><li>
Prepare complete plans (e.g., existing and proposed) and method of execution for all project work requests</li><li>
Ability to read and understand as-builts, architectural, electrical, plumbing and mechanical drawings.</li><li>
Ability to read and understand manufacturer&rsquo;s submittals and literature.</li><li>
Performs quality assurance on subcontractor performance, ensures compliance and acceptable services were performed, prepares invoices upon completion of all projects to ensure timely accounts receivable receipts.</li><li>
Prepares a punch list and quality assurance inspection at the completion of all projects and ensures that all work is completed as per specifications and in a professional manner.</li><li>
Prepares and submits Request for Information (RFI) to the client as necessary.</li><li>
Attends and presents at government meetings.</li></ul><p><b>
Project Management</b></p><br>
<p></p><ul><li>
Collaborates with site/EGS HQ procurement and contracting departments for competitive bids, site walks, submittal packages, awards, etc.</li><li>
Directs subcontractors, monitors and reports project progress/status updates to senior management and DOT facilities&rsquo; staff.</li><li>
Receives submittals, maintains DOT technical reference library.</li><li>
Collaborates with site/HQ for asset intake and management. Responsible for project&rsquo;s new/replacement assets and information (i.e., warranty, S/N, job plans, specifications, etc.) is accurate in Maximo (Computerized Maintenance Management System).</li><li>
Creates presentations/spreadsheets to manage, track and brief progress to senior program management and DOT senior leadership.</li></ul>
Qualifications:
<ul><li>Must have a minimum of four (4) years of experience in MEP planning and estimating structural, electrical, and mechanical projects in a large facility or multiple facilities with highly complex mechanical, electrical, and structural requirements.</li><li>
Must have a minimum of four (4) years of project management experience or an acceptable combination of relevant experience, education, and training.</li><li>
Associates or higher degree in engineering, project management or equivalent field is highly desired or an acceptable combination of relevant experience, education, and training.</li><li>
Must be skilled in using RS Means cost estimating software or other &ldquo;equal&rdquo; cost estimating software that is widely recognized within the facilities maintenance and construction industries.</li><li>
Proficiency with AutoCAD or other &ldquo;equal&rdquo; software experience is highly desired.</li><li>
Must have excellent communication and listening skills and the ability to communicate with various levels within the organization.</li><li>
Must demonstrate an extremely high level of attention to detail and the ability to take initiative and adapt quickly to changing requirements.</li><li>
Must possess the ability to work under the pressure of multiple deadlines, managing and coordinating multiple projects at the same time.</li><li>
Proficiency with Microsoft Project and/or Smartsheet highly desired.</li><li>
Formal presentation/briefing skills are required.</li></ul>
Physical Demands:
<p>
The physical demands described here are representative of those that must be meet by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br>
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle; or feel; reach with hands and arms; talks or hear and test or smell. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p>
Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy:
<div>
Please review our Affirmative Action Policy.</div>
Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR&rsquo;s normal application process &ndash; it is probably fraudulent. Geographic Disclosure:
<p>
Compensation Range: $70,0000 - $90,000</p><p>
Other Compensation: none</p><p>
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.</p></div>

MEP Estimator / Project Coordinator (DOT)

Washington County Hospital and Clinics

<div><p><b>SUMMARY</b></p><p>
This provider renders physical therapy services to patients with neurological, burn/wound, or musculoskeletal injuries, or to patients with other acute or chronic physical disabilities through the use of physical therapy techniques to relieve pain, restore function, and facilitate independence.
</p><p></p><p>To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.
</p><p><b>DUTIES/RESPONSIBILITIES</b>
</p><p>(include but are not limited to the following)</p><ul><li>
Implement therapy according to the established plan, utilizing appropriate procedures, equipment and techniques within the scope of physical therapy.</li><li>
Consult with other patient care team members to discuss patient progress, set objectives for patient treatment and integrate physical therapy treatment with other activities.</li><li>
Provide documentation of patient care according to established criteria.
</li><li>Participate in hospital and departmental inservices, medical conferences, staff meetings, continuing education courses, team meetings, and other related activities.</li><li>
Educate the patient and/or the caregiver about the findings of the physical therapists evaluation, established goals of the physical therapy program, home programs, injury prevention and other related information.</li></ul><p>
</p><p><b>EDUCATION AND/OR EXPERIENCE</b></p><ul><li>
A Physical Therapy Assistant (PTA) must have an Associate degree approved by the American Physical Therapy Association.</li><li>
Current Iowa Physical Therapy Assistant license.</li><li>
Must have current BCLS certification.
</li></ul><p><b>SKILLS AND ABILITIES</b></p><ul><li>
A basic knowledge of computer skills is required.</li><li>
Must be able to read, write, and communicate effectively in English with strong written and verbal skills.</li><li>
Ability to handle sensitive and confidential situations professionally.
</li><li>Ability to work in a fast paced, rapid changing and regulatory environment.</li></ul></div>

Physical Therapy Assistant

Transportation, District Dept

<div></div><div><div><div><p><b>Introduction</b></p><p>
The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment. Participants gain practical skills and mentorship, while employers benefit from a pipeline of early-career talent, fresh ideas, and coordinated support from DOES and DCHR.</p><p><b>
Application Criteria</b></p><p>
To complete your application for this role, please submit the following:</p><ul><li>R&eacute;sum&eacute;</li><li>Cover letter detailing relevant experiences</li><li>Unofficial transcript. <b>Must be uploaded with Resume'.</b></li></ul><p><b>
Duties and Responsibilities</b></p><p>
Depending on the agency to which assigned, the incumbent may perform any combination or all of the following duties: Prepares position vacancy announcements, in collaboration with the manager, supervisor or other senior level staff, comparing the vacancy announcements with the position descriptions. Reviews vacancy announcements for quality and accuracy to advertise jobs. In conjunction with the hiring manager, assures that position vacancies are posted in the appropriate media, including newspapers, list serves, and websites. Interprets, analyzes, and applies qualification standards, position requirements, job analysis, and evaluation plans. Determines qualification requirements for all levels of jobs, including nonsupervisory, supervisory and managerial with non-specialized and specialized requirements in accordance with regulations, rules, and industry standards. Prepares and/or reviews Selection Certificates which list eligible job applicants, assuring adherence and compliance with the procedural requirements of the Department of Human Resources (DCHR), and conformance with the goals and objectives of the agency. Conducts personal reference checks on applicants.</p><p>
Initiates personnel action for new employees in PeopleSoft. Creates the Job Requisition in the ASMP PeopleSoft system. Enters personnel actions, requisitions, etc. into PeopleSoft. May, conduct in-house orientation of new employee as it relates to the policies and procedures outlined for the agency. As a representative of the agency, assists with and attends recruitment activities including job fairs. Updates and modifies agency position descriptions, in consultation with the agency's managers and supervisors. Makes recommendations on the impact of proposals on career patterns and grade alignment, proposed position structure, position descriptions, and similar issues. Reviews Requests for Personnel Actions, Requests for Advance Leave or Advance Leave Without Pay, and Selection Certificates to assure adherence and compliance with the procedural requirements of DCHR, and conformance with the goals and objectives of the agency.</p><p><b>
Qualifications</b></p><p>
To participate in the Pathways to Public Service, you must have the following eligibility requirements:</p><ul><li>College graduate with a bachelor&rsquo;s degree in either December 2025 or May 2026.</li><li>Commit to being a resident of the District of Columbia within 180 days.</li></ul><p><b>
Specialized Experience:</b> This position requires one (1) year of specialized experience equivalent to the next lowest grade level in the District of Columbia government. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.</p><p><b>
Licensures &amp; Certifications</b></p><p>
None</p><p><b>
Work Conditions/Environment</b></p><p>
The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.</p><p><b>
Other Significant Facts</b></p><p><b>
Tour of Duty</b>: Monday - Friday 8:30 am - 5:00 pm</p><p><b>
Operating Status: </b>In-person reporting, flexible and limited telework options available upon position eligibility and operational needs.</p><p><b>
Promotion Potential: </b>No known promotion potential</p><p><b>
Duration of Appointment: </b>Career Service - Term (13 month appointment)</p><p><b>
Pay Plan, Series, Grade</b>: CS-0201-11</p><p><b>
Collective Bargaining Unit:</b> This position is not covered under collective bargaining.</p><p><b>
Position Designation:</b> This position has been designated as Security Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.</p><p><b>
DC Government Benefits</b></p><p>
District government provides a full benefits package including:</p><ul><li>Health insurance</li><li>Dental insurance</li><li>Vision Insurance</li><li>Group Life Insurance</li><li>Short-term Disability</li><li>Long-term Disability</li><li>Commuter Benefits</li><li>Flexible Spending Accounts</li><li>Healthcare Flexible Spending Accounts</li><li>Dependent Care Flexible Spending Accounts</li><li>Indemnity Coverage provided through Aflac</li><li>Employee Assistance Program: Counseling; legal and financial services; identity theft services; work-life referral services for child and elder care, lactation support, home repairs, pet care, etc.; wellness coaching; and more.</li></ul><p><b>
EEO Statement:</b> The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.</p><p>
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.</p><p>
If you have any questions, or need support with your application, please contact careerpathways@dc.gov for assistance.</p></div></div></div>

Pathways to Public Service Program - Human Resources Specialist - District Department of Transportation

Shield AI

<div><div><div>Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI&rsquo;s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.</div><div></div><h3 class="jobSectionHeader"><b><br>
Job Description:</b></h3>
<div>
<div><div><div><div><div><div><div><div><div><p>Help shape the story behind cutting-edge technology with real-world impact. In this role, you'll develop compelling communications that elevate our brand, engage key audiences, and support strategic initiatives across media, executive, and corporate channels. Working closely with cross-functional teams, you'll transform complex ideas into clear, impactful messaging that advances our mission.</p>
</div>
</div></div></div></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What you'll do:</b></h3><div><div><div>
<ul><li>Write and edit copy across formats, including press releases, social posts, op-eds, and marketing materials.</li>
<li>Support external communications, including media outreach and executive communications.</li>
<li>Coordinate cross-functional stakeholders to move projects from planning through approval and publication.</li>
<li>Support executive communications, including media briefings, speaking engagements, and message prep.</li>
<li>Support relationships with external partners, including PR firms and other companies and organizations.</li>
<li>Collaborate with internal teams to develop and refine messaging for defense, technology, and policy audiences.</li>
<li>Research and draft thought leadership content, ensuring consistency in voice and tone.</li>
<li>Monitor news, industry trends, and competitor communications.</li>
<li>Provide administrative support for communications and broader marketing team.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Required qualifications:</b></h3><div><div><div>
<ul><li>2-4 years of experience in defense technology, corporate communications, or public relations.</li>
<li>Bachelor's degree in communications, journalism, national security, political science, or related field.</li>
<li>Experience working across teams and managing stakeholders.</li>
<li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li>
<li>Familiarity with media relations, executive communications, and messaging.</li>
<li>Strong writing and editing skills with attention to detail.</li>
<li>Interest in AI, autonomy, and defense technology.</li>
<li>Ability to explain complex technical concepts clearly.</li>
<li>Demonstrated ownership of projects from start to finish, including follow-through on details and deadlines.</li>
<li>Strong judgment and critical thinking, including the ability to assess messaging and identify risks or gaps.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Preferred qualifications</b></h3><div><div><div>
<ul><li>Experience supporting communications for a defense, aerospace, government, or technical organization.</li>
<li>Understanding of the U.S. defense ecosystem and national security landscape.</li>
<li>Experience working with PR agencies and external partners.</li>
</ul></div></div></div></div></div><div><div>$76,000 - $110,000 a year</div></div>
<div><div>#LI-AD7</div>
<div>#LB</div><div></div><div><br>
Full-time regular employee offer package:</div>
<div>Pay within range listed + Bonus + Benefits + Equity</div>
<div></div>
<div>Temporary employee offer package:</div>
<div>Pay within range listed above + temporary benefits package (applicable after 60 days of employment)</div>
<div></div>
<div>Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.</div>
<div></div>
<div>###</div>
<div></div>
<div>Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Communications Associate (R5514)

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