senior customer service representative Jobs in Washington

senior customer service representative

client success representative (remote) Jobs in Washington

client success representative (remote)

customer experience associate Jobs in Washington

customer experience associate

customer support specialist Jobs in Washington

customer support specialist

patient service coordinator Jobs in Washington

patient service coordinator

customer service representative

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.<div><div>
Requisition Job Description</div></div><div><div><div><div>
Position Summary
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.<ul><li>
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc</li><li>
Maintain department established performance metrics at a meets or exceeds expectations level</li><li>
Work together as a team and apply the Aetna Core Values in day-to-day operations</li><li>
Creating a Differentiated Service Experience</li><li>
Demonstrating Service Discipline</li><li>
Handling Service Challenges</li><li>
Providing Solutions to Constituent Needs</li><li>
Working Across Boundaries</li></ul>
Required Qualifications<ul><li>
1+ years of customer service experience</li><li>
Experience in a metric based environment</li><li>
Proficiency with full suite of Microsoft Applications</li><li>
Comfortability utilizing search engines</li><li>
Excellent multi-tasking skills</li><li>
Ability to Effectively Communicate</li></ul>
Preferred Qualifications<ul><li>
Experience working in a call center environment</li><li>
Medical terminology/insurance experience</li><li>
Results oriented and self-motivated</li><li>
Experience working remotely</li><li>
Education
High School diploma, G.E.D. or equivalent experience</li></ul></div></div></div></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Customer Service Representative

Heartland Bank and Trust Company

<div>Text &quot;2568&quot; to (309) 322-9911 to apply.
Wage Range: Min: $16.50, Mid: $18.57, Max: $20.63
A Brief Overview 
 
The Retail Teller is a frontline representative and the face of Heartland Bank and Trust within the communities we serve. The Retail Teller is an essential, service-oriented part of the retail team and is responsible for efficient and accurate processing of customer transactions. Provides excellent customer experiences while building and developing relationships. 
 
What you will do
<ul><li>Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.</li>
<li>Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.</li>
<li>Knowledge of and ability to provide products and services available through the retail banking branch.</li>
<li>Complete transactions accurately and efficiently, including cash handling.</li>
<li>Comply with all policies and procedures to minimize the risk of fraud.</li>
</ul>
Other Qualifications/Requirements
<ul><li>Participate in various retail and bank projects as necessary.</li>
<li>H.S. Diploma or GED preferred or equivalent combination of education and experience.</li>
</ul>
Who We Are
Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.
Heartland Bank&rsquo;s mission is to &ldquo;create value for the customer, earn a profit for the Bank, and have fun doing it!&rdquo; At Heartland, employees have the opportunity to make a difference every day.
What We Offer
At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer. 
 
Physical Demands
<ul><li>Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth</li>
<li>Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions</li>
<li>Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (50 lbs.)</li>
</ul>
Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We&rsquo;re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.
Salary Disclaimer
The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate&rsquo;s work experience, education/training, key skills, and internal equity.
The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.\
#INDRB123</div>

Retail Teller

Limitless East Marketing

<div>
 At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.
 
 
 
 Job Description
 
 
 
 
 Job Description:
 
 We are seeking a friendly, organized, and professional Office Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our company, representing our organization's values and commitment to excellent customer service. This role requires someone who thrives in a fast-paced environment, handles multiple tasks efficiently, and communicates effectively with both internal teams and external visitors.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome visitors in a warm and professional manner.
 </li>
 <li>
 Answer, screen, and forward incoming phone calls promptly and courteously.
 </li>
 <li>
 Manage and schedule appointments and meetings for staff members.
 </li>
 <li>
 Maintain and update visitor logs and office security protocols.
 </li>
 <li>
 Handle incoming and outgoing mail, packages, and deliveries.
 </li>
 <li>
 Maintain cleanliness and organization of the reception area.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a receptionist, front office representative, or similar role.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficiency with Microsoft Office Suite and basic office equipment.
 </li>
 <li>
 Strong organizational and multitasking abilities with attention to detail.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Competitive hourly pay based on experience.
 </li>
 <li>
 Opportunities for career growth and advancement.
 </li>
 <li>
 Hands-on experience in office administration and operations.
 </li>
 <li>
 Supportive and team-oriented work environment.
 </li>
 </ul>
</div>

Office Receptionist

Houston Methodist

<div>At Houston Methodist, the Human Resources Shared Services (HRSS) representative will provide Tier 1 support to Houston Methodist employees who have inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. This role ensures a high standard of customer service in alignment with our ICARE values, utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries. Additionally, the HR Shared Services Representative position is also responsible for special and ad hoc projects for designated benefits programs as assigned.
<div>FLSA STATUS 
Non-exempt 
 
QUALIFICATIONS 
 
EDUCATION<ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Bachelor&rsquo;s degree preferred
</li></ul> 
EXPERIENCE<ul><li>
Two years of experience in a call center or customer service environment
</li><li>Experience with Human Resources, Benefits, or payroll preferred
</li><li>Bachelor&rsquo;s degree satisfies experience requirement
</li></ul> 
SKILLS AND ABILITIES<ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to communicate at all levels of the organization through multiple channels effectively with a customer service focus and application of positive language principles
</li><li>Strong verbal and written communication and interpersonal skills
</li><li>Outstanding customer service and teamwork skills including active listening skills
</li><li>Ability to work independently and make decisions within scope of role
</li><li>Time management skills, ability to multi-task and work in a fast paced environment
</li><li>Ability to professionally and confidentially resolve issues including working with stakeholders with varying work styles and personalities
</li><li>Working knowledge of ERP system and proficiency in Microsoft Office suite
</li><li>Knowledge of Human Resources, Absence, Benefits, Payroll and Compensation preferred
</li><li>Ability to work effectively and efficiently in a remote environment Demonstrates attention to detail and accuracy
</li>Handles multiple priorities, thinks tactically and strategically, demonstrates objectivity, and is results-oriented, and shows initiative and creativity 
<li>
</li></ul> 
 
ESSENTIAL FUNCTIONS 
 
PEOPLE ESSENTIAL FUNCTIONS<ul><li>
Performs job duties in line with established service level agreement (SLA). Responds to inquiries professionally, courteously, accurately and with empathy, both verbally and in writing. Assists employees navigating through our Employee Resource System (ERP) and related vendor systems and other HR systems.
</li><li>Conducts self in a manner that fosters and contributes to a positive team environment. Contributes to improvement of department engagement scores.
</li><li>Provides Tier 1 support to inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. Utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries.
</li></ul> 
SERVICE ESSENTIAL FUNCTIONS<ul><li>
Serves as a liaison between the employee and vendors to resolve eligibility or system issues regarding Human Resources, Absence, Payroll, and Compensation.
</li><li>Ensures that proper instructions, and associated documentation are provided. In some situations, serves as the initial point of contact for case management issues.
</li><li>Actively participates in organizational events as needed.
</li><li>Interprets policies, resolves complaints and provides education regarding the resources and services available to employees.
</li><li>Participates in special and ad hoc projects for designated programs as assigned and processes system data changes as needed upon request.
</li></ul> 
QUALITY/SAFETY ESSENTIAL FUNCTIONS<ul><li>
Stays up-to-date on benefit changes and updates to ensure accuracy in information dissemination.
</li><li>Actively participates in organizing the workflow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.
</li></ul> 
FINANCE ESSENTIAL FUNCTIONS<ul><li>
Self-motivated to independently manage time effectively and prioritize daily tasks. Minimizes incidental overtime. Helps other team members.
</li><li>Uses resources efficiently; does not waste supplies.
</li></ul> 
GROWTH/INNOVATION ESSENTIAL FUNCTIONS<ul><li>
Stays abreast of trends and seeks out opportunities to apply innovative solutions to assigned programs. Makes recommendations focused on delivering high-quality, cost-effective programs to address the benefit needs of our employees.
</li><li>Assists in the evaluation of internal processes and makes recommendations for cost savings.
</li>Assumes responsibility for own learning needs and seeks continuing opportunities to meet those needs. Completes and updates the My Development Plan (MDP). 
<li>
</li></ul> 
 
SUPPLEMENTAL REQUIREMENTS 
<ul>
WORK ATTIRE<li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): No
</li></ul></li> 
ON-CALL* 
<li><ul><li>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</li></ul></li><li><ul><li>
On Call* Yes
</li></ul></li> 
TRAVEL** 
**Travel specifications may vary by department**<li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div>QUALIFICATIONS 
 
EDUCATION<ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Bachelor&rsquo;s degree preferred
</li></ul> 
EXPERIENCE<ul><li>
Two years of experience in a call center or customer service environment
</li><li>Experience with Human Resources, Benefits, or payroll preferred
</li>Bachelor&rsquo;s degree satisfies experience requirement 
<li>
</li></ul> 
Company Profile:
Houston Methodist is one of the nation&rsquo;s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.</div>

HRSS Representative - HR Hub

Beacon Hill

<div>
 
 Our client, a national association, is seeking a Customer Service Representative (evening shift) to join their team on a temporary basis in Washington, D.C.
 
 
 About The Job:
 
 <ul>
 <li>
 Respond to requests for information about home and community-based services for older adults, individuals with disabilities, and caregivers via phone, email, chat, text, and voicemail
 </li>
 </ul>
 <ul>
 <li>
 Assess caller needs and provide accurate referrals to approved agencies, programs, and community resources
 </li>
 </ul>
 <ul>
 <li>
 Transfer or escalate callers requiring a higher level of support
 </li>
 </ul>
 <ul>
 <li>
 Follow established call center protocols, performance standards, and quality guidelines
 </li>
 </ul>
 <ul>
 <li>
 Document all interactions and complete required reporting in CRM systems
 </li>
 </ul>
 <ul>
 <li>
 Support a high-volume, fast-paced call center environment
 </li>
 </ul>
 
 About You:
 
 <ul>
 <li>
 Relevant experience in human services is required
 </li>
 </ul>
 <ul>
 <li>
 Minimum 2 years of college
 </li>
 </ul>
 <ul>
 <li>
 Comfortable working in a high-volume, fast-paced environment
 </li>
 </ul>
 <ul>
 <li>
 Strong oral and written communication skills
 </li>
 </ul>
 <ul>
 <li>
 Excellent interpersonal and decision-making skills
 </li>
 </ul>
 <ul>
 <li>
 Proficient with Microsoft Office and CRM systems
 </li>
 </ul>
 <ul>
 <li>
 Bilingual English/Spanish preferred
 </li>
 </ul>
 
 About The Position
 
 <ul>
 <li>
 Start Date: ASAP!
 </li>
 </ul>
 <ul>
 <li>
 
 Schedule: Monday-Friday, 12:30 PM-9:00 PM
 
 </li>
 </ul>
 <ul>
 <li>
 $19-$20/hour
 </li>
 </ul>
 <ul>
 <li>
 Metro accessible!
 </li>
 </ul>
 <ul>
 <li>
 Hybrid Schedule: 2 days onsite
 
 </li>
 </ul>
 
 Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
 
 
 
 
 California residents:
 
 Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 
 If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
 
 
 
 Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
 
 
 Company Profile:
 
 
 Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
 
 
 Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
 
 
 Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
 
 
 
 Benefits Information:
 
 
 
 Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
 
 
 
 
 
 We look forward to working with you.
 
 
 Beacon Hill. Employing the Future (TM)
 
</div>

Call Center Representative (12:30pm-9pm) - $20/hr - DC

Truist

<div>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)<h3 class="jobSectionHeader">
Please review the following job description:</h3>
Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client&rsquo;s financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 
1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary. 
2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience. 
3. Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist. 
4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients&rsquo; unique needs. 
5. Participate fully in all components of the established Truist Retail Community Bank Leadership Routines. 
6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning. 
7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines. 
8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands. 
 
QUALIFICATIONS 
Required Qualifications: 
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
1. High school diploma or equivalent education 
2. Two years of teller or cash handling or client service experience 
3. Six months of client relationship building or sales experience 
4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 
5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation 
6. Ability to multi-task under time constraints 
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 
8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes 
9. Ability to work weekends and/or extended hours with occasional travel and overnights may be included 
 
Preferred Qualifications:
1. One year of client relationship building or sales experience 
2. Knowledge of advanced or complex branch transactions, risk management and loss prevention 
3. Experience with sourcing and prospecting for new clients and client relationship building 
4. General understanding of bank operations, policies and procedures 
Universal Banker<ul><li>
The annual base salary for this position is $45,760-$54,500.</li></ul>
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist&rsquo;s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist&rsquo;s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work</div>

Universal Banker - H Street

Explore 539+ Customer service representative in Washington this May. Find roles across top companies and apply now to boost your career.

539 customer service representative jobs In Washington

Senior Customer Service Representative

Senior Customer Service Representative

Retail Teller

Office Receptionist

HRSS Representative - HR Hub

Call Center Representative (12:30pm-9pm) - $20/hr - DC

Universal Banker - H Street