client success representative (remote) Jobs in Washington

client success representative (remote)

customer service representative (csr) Jobs in Washington

customer service representative (csr)

customer support analyst Jobs in Washington

customer support analyst

hr support specialist

pharmacy customer service associate Jobs in Washington

pharmacy customer service associate

customer service representative

Ipava State Bank

Full-time customer service representative position available at Ipava State Bank in Washington, ILThe rep will provide a variety of customer service and teller functions. These include cash handling, cash drawer maintenance, accuracy, recommending and selling bank products and services, handling inquiries, and providing services to the customers&rsquo; satisfaction in accordance with the bank&rsquo;s policies and procedures. Work involves constant and direct dealing with bank customers.Banking, retail, and/or lending experience are preferred. Also, knowledge of CSI system and six months of cash-handling experience are preferred. Must have excellent math skills, Microsoft Word and Excel proficiency, and other basic computer knowledge. Must have excellent written and verbal communication skills, be able to work under pressure, and be highly motivated and self-sufficient.Equal Opportunity EmployerPlease email resume and references to employment@ipavastatebank.comJob Type: Full-timePay: $15.00 - $19.00 per hourBenefits:<ul><li>Health insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Work Location: In person

Customer Service Representative

Andersen Company

Job Overview Andersen Company is seeking a dedicated and professional Customer Service Representative to join our dynamic team in Washington, DC, United States. As one of the fastest-growing, independent tax firms, we are a unique group of talented individuals who share a vision to be the “Best of the Best.” We are looking for an innovative and motivated individual to make a direct impact by providing exceptional support to our valued clients. This is a Full-time position offering a competitive hourly wage of $19 - $29 USD per hour. The ideal candidate will be the first point of contact for our clients, embodying our commitment to excellence and contributing to our continued success. Responsibilities  <ul><li>Serve as the primary point of contact for client enquiries via phone, email, and other communication channels.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Resolve client issues, complaints, and concerns with a high degree of professionalism and empathy.</li><li>Maintain and update client records accurately in our internal systems.</li><li>Escalate unresolved issues to the appropriate internal teams for prompt resolution.</li><li>Process client requests and manage accounts with precision and attention to detail.</li><li>Collaborate with team members to improve the overall client service experience.</li><li>Gather and report client feedback to help identify areas for service improvement.</li></ul>Qualifications  <ul><li>Proven experience in a customer service or client-facing role is essential.</li><li>Exceptional verbal and written communication skills with a professional telephone manner.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Excellent organisational skills and a keen eye for detail.</li><li>Proficiency in using CRM systems and the MS Office suite.</li><li>A patient and empathetic attitude towards clients.</li><li>The ability to work independently and as part of a collaborative team.</li><li>Experience within the financial services or tax industry would be a significant advantage but is not required.</li></ul> What We Offer  <ul><li>A competitive hourly wage and a comprehensive benefits package.</li><li>Opportunities for career development and progression within a rapidly growing firm.</li><li>A supportive and collaborative work environment where your contribution is valued.</li><li>The opportunity to be part of a team dedicated to being the "Best of the Best" in the industry.</li></ul>

SelectUSA

Job Overview We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team at SelectUSA. This is a FULL_TIME position based in Washington, District of Columbia, United States. As a vital part of the U.S. Department of Commerce, SelectUSA's mission is to promote and facilitate business investment into the United States. Since our inception, we have facilitated over $400 billion in investment, creating and retaining more than 270,000 jobs. The successful candidate will be the first point of contact for businesses and stakeholders, playing a crucial role in supporting our mission to strengthen the U.S. economy. You will provide exemplary service and essential information to a diverse, international audience, directly contributing to our continued success. Responsibilities * Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms. * Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes. * Carefully assess the nature of enquiries and escalate complex issues to the appropriate specialists or partner government entities. * Maintain detailed and accurate records of all client interactions and communications within our CRM system. * Assist with administrative tasks to support the wider team, including data entry, report generation, and scheduling. * Support the organisation and execution of events, webinars, and investment missions. * Liaise with internal teams to ensure a seamless and professional experience for all stakeholders. Qualifications * Proven experience in a customer service, client relations, or administrative role, preferably within a professional or corporate environment. * Exceptional written and verbal communication skills, with a talent for conveying information clearly and concisely. * Strong organisational skills with the ability to manage multiple priorities and meet deadlines effectively. * Excellent attention to detail and a commitment to maintaining high standards of accuracy. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software. * A professional, proactive, and customer-focused approach. * A degree in Business, Communications, International Relations, or a related field is desirable but not essential. * Knowledge of economic development or international business would be a significant advantage. Benefits * A competitive salary and a comprehensive benefits package. * Opportunities for professional development and continuous learning. * A collaborative and supportive work environment at the heart of the U.S. government's economic initiatives. * The unique opportunity to contribute to a mission-driven organisation that has a tangible impact on job creation and economic growth in the United States.

Customer Service Representative (CSR)

PNC Financial Services Group

<div>Job Profile<h1 class="jobSectionHeader"> 
Position Overview</h1>
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company&rsquo;s success. As a Part Time Teller within PNC's Retail Branch organization, you will be based in Washington DC at the 800 H Branch.
PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.<h1 class="jobSectionHeader">
Job Description</h1><ul><li>
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</li><li>
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.</li><li>
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</li><li>
Applies product and procedural knowledge to solve customer's problems.</li><li>
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</li></ul> 
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><ul><li>
To learn more about this and other opportunities on our team Watch this video.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.<h2 class="jobSectionHeader">
Preferred Skills</h2>
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales<h2 class="jobSectionHeader">
Competencies</h2>
Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs<h2 class="jobSectionHeader">
Work Experience</h2>
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<h2 class="jobSectionHeader">
Education</h2>
No Degree<h2 class="jobSectionHeader">
Certifications</h2>
No Required Certification(s)<h2 class="jobSectionHeader">
Licenses</h2>
No Required License(s)<h1 class="jobSectionHeader">
Pay Transparency</h1>
Base Salary: $17.31 &ndash; $28.85
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.<h1 class="jobSectionHeader">
Application Window</h1>
Generally, this opening is expected to be posted for two business days from 06/22/2026, although it may be longer with business discretion.<h1 class="jobSectionHeader">
Benefits</h1>
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee life insurance; 401(k) with PNC match, pension and stock purchase plans; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: parental leave; up to 11 paid holidays each year; 7 occasional absence days each year, unless otherwise required by law. Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.<h1 class="jobSectionHeader">
Disability Accommodations Statement</h1>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include &ldquo;accommodation request&rdquo; in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say &quot;Workday&quot; for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 
 
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.<h1 class="jobSectionHeader">
Equal Employment Opportunity (EEO)</h1> 
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.<h1 class="jobSectionHeader">
California Residents
</h1>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</div>

Part Time Teller - 800 H

First Federal Savings Bank

<div>Teller
DEPARTMENT: Retail Banking REPORTS TO: Banking Center Manager SUPERVISES: N/A

LOCATION: Evansville or Northern Region; Incumbent may be assigned and re-located to a branch within their Region as staffing and business initiatives dictate.

FLSA/STATUS: Non-Exempt/Full-Time
WORK SCHEDULE: Monday thru Friday: Schedule Varies between: 8:00 am &ndash; 5:15 pm. Rotation of Saturday Hours of 8:30 a.m. -12:30p.m. are a requirement. Overtime may be required if business and staffing needs dictate.

First Federal was established on Evansville, Indiana&rsquo;s Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.
Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services.

Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.
Diversity and Inclusion

First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At First Federal, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. 
<div></div>
<div>
POSITION SUMMARY: Provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable, and patient service to the customer. Responsible for all BSA related activities.
</div>
<div> EDUCATION &amp; EXPERIENCE:
 <ul><li>High school diploma or equivalent
 </li></ul><ul><li>Prior Customer Service experience
</li></ul> <ul><li>Cash handling experience preferred</li></ul>
<ul><li>Teller experience preferred
</li></ul> <ul><li>Understanding of basic mathematical skills.</li></ul>
<ul><li>Good interpersonal communication &amp; computer skills.</li></ul>
</div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 <ul><li>Manage large sum of currency with accuracy</li><li>
 Demonstrate and perform operational excellence in teller processes
</li><li> Receives cash &amp; checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank&rsquo;s computer system.
</li><li> Examine checks deposited and determine proper funds availability based on regulation requirements &amp; complete Hold Notices.
</li><li> Process savings withdrawals: verify and receive/review proper identification. Cash checks: verify endorsement, receive/review proper identification, and ensure validity. Process loan payments: verify payment amount and issue receipts.
</li><li> Identify and detect counterfeit currency</li><li>
 The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank&rsquo;s exposure to loss or fraud.
</li><li> Maintain appropriate currency logs.
</li><li> Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
</li><li> Ensure teller station is properly stocked with forms, supplies, etc.</li><li>
 Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
</li><li> Promote and cross-sell bank products and services; meet the required number of referrals set by Management</li><li>
 Assist in opening and closing of vault and night depository.
</li><li> Balance cash drawer daily with bank&rsquo;s computer-generated teller balance sheet. Researches any outages and reports any unresolved discrepancies to the supervisor.
</li><li> Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act.
</li><li> Follow the Onboarding Standards trained and coached by the Bank&rsquo;s Leadership Team</li></ul>

BILINGUAL CUSTOMER SUPPORT (if applicable):

Employees designated as bilingual or multilingual may be required to support customers and employees with Spanish or other language needs to ensure clear, accurate, and professional communication and service delivery.

Responsibilities may include:
<ul><li>
Providing verbal interpretation for Spanish-speaking and other language-speaking customers during routine and complex banking transactions.</li><li>
Assisting with the explanation of bank products, services, disclosures, and account requirements to ensure customer understanding.</li><li>
Supporting written communication needs, including assisting with basic translation of customer-facing information, as appropriate.</li><li>
Assisting with language-specific voicemail communications, including listening to, interpreting, and responding to customer messages or ensuring appropriate follow-up to meet customer needs.</li><li>
Delivering a high level of customer service while ensuring compliance with all bank policies, procedures, and regulatory requirements when communicating in a non-English language.</li><li>
Assisting other team members or branches, as needed, when language support is required to meet customer and business needs.</li></ul>

Qualifications (If Applicable):
<ul><li>
Demonstrated fluency in Spanish or other applicable language(s) (verbal and, where applicable, written) sufficient to effectively communicate banking-related information.</li><li>
Bilingual or multilingual designation is subject to management assessment and ongoing demonstration of proficiency.</li></ul>

Additional Expectations:
<ul><li>
Employees serving in a bilingual or multilingual capacity are expected to maintain accuracy, professionalism, and confidentiality in all translated and interpreted communications.</li><li>
Bilingual or multilingual responsibilities may be assigned based on business needs and may be adjusted or removed at management discretion.</li><li>
Eligibility for any bilingual or multilingual pay differential is contingent upon designation by management and active use of language skills in the performance of job duties.</li></ul>

COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION:

CUSTOMER FOCUS

Behaves with the customer in mind. Dedicated to meeting the customer&rsquo;s needs and expectation. Works with the customer to understand and uncover their issues and/or needs. Interacts with customers in a courteous, professional, and knowledgeable manner. Conducts all company transactions and interactions in an honest, professional, and ethical manner. Gains customer&rsquo;s trust and respect by establishing and maintaining relationships. Remains composed and does not become defensive or show irritation when confronted with disgruntled customers. Cultivates a customer-focused attitude.

JOB KNOWLEDGE

Understanding and proven experience of job responsibilities. Ability to make sound decisions drawing on knowledge and experience. Capable of analyzing and resolving customer or work-related issues. Perceived by customers and co-workers as a skilled problem solver, knowledgeable, and a valuable business resource. Mentors others on how to exhibit functional knowledgeable and skills. Demonstrates initiative growing personal knowledge, while developing personal skills and leadership capability. Understanding of current bank technology and initiative in learning new bank technology.

ACCOUNTABILITY

Follows Standard Operating Procedures (SOPs) for cash handling and manages large sums of currency with accuracy. Complies with Right to Financial Privacy Act as it relates to the position and position's responsibilities. Follows Standard Operating Procedures for Branch Security. Complies with Bank Secrecy Act as it relates to the position and position's responsibilities. Follows Standard Operating Procedures for customer transactions. Understands objectives, priorities, and critical performance measures required to meet customer and company goals. Stays abreast of own performance and manages performance to achieve expected results.
Keeps management informed of progress, issues and potential roadblocks in reaching goals. Actively seeks out feedback on own performance from peers and company management to identify and address areas of individual weakness that may affect department and company performance.
DECISION QUALITY

Demonstrates good judgement. Makes timely, effective decisions without avoidance. Makes use of analysis, wisdom, experience, and judgement. Can cope with change and shift gears comfortably. Does not become agitated when aspects of a situation are unclear and needs to be researched further or looked up to management for direction. Able to approach complex tasks by breaking it down, using logic and reasoning to make a sound fact-based decision. Can consider alternatives, weigh the cost, benefits, and risks involved for the customer and company in any decision.
SALES FOCUSED

Promotes and cross-sells bank products and services and achieves the required number of referrals. Consistently demonstrates appropriate customer on-boarding procedures. Quickly assesses prospects&rsquo; potential for opportunity. Results oriented. Demonstrates the ability to adapt behavior to overcome obstacles needed to achieve expected results.

INTEGRITY
Widely trusted as a direct, honest person who can present the truth in an appropriate and helpful manner. Keeps confidences and owns up to mistakes. Consistently acts with a high degree of professionalism and ethics. Keeps commitments. Conveys credibility, trustworthiness, and good judgment when making suggestions. Genuinely concerned for people, treating everyone with dignity and respect. Always a professional, representing the company in the best possible manner in speech, dress, and conduct.

INITIATIVE

Demonstrates initiative by looking for and suggesting solutions to problems without coaxing. A self-starter continually looking for ways to improve his/her effectiveness. Proactively involves appropriate individuals to resolve issues in a timely manner.
Ability to work with minimum supervision or direction. Willingness to seek out and take responsibility for additional work assignments. Resist getting stale; committed to personal and professional development; self-directed in pursuit of resources that assist continuous learning. Supports innovation and organizational improvement initiatives. Works to implement organizational change. Actively supports company's mission statement of proving shareholder value through increased profitability, quality and growth by building loyal, profitable customer relationships within the tristate. Acts as a champion for change by encouraging peers to embrace change initiative.

QUALITY/QUANITY OF WORK

Eliminates roadblocks and distractions; remains focused. Adapts priorities to changing circumstances. Produces acceptable amount of work within established time limits. Maintains a high quality of work even as quantity increases.

No unnecessary, repetitious, and/or unacceptable levels of errors with work. Produces and maintains required, compliant, and accurate work. Is thorough in review of their work. Looks for ways to continually improve productivity. Adjusts workflows and prioritizes tasks.

ADHERENCE TO POLICIES &amp; PROCEDURES

Demonstrates positive commitment to company&rsquo;s goals, initiatives, and policies and procedures through communication and actions. Compliant with maintaining customers, company and employee's confidential information. Uses good judgement in seeking guidance on a company policy or procedure. Honesty and integrity in handling all company, customer and employee related issues.

INTERPERSONAL RELATIONSHIPS

Ability to communicate clearly, accurately, concisely, and compelling to diverse personalities, on all levels, in both verbal and written communication. Ability to adapt communication methods based on situations and personalities. Ability to present to customers, co-workers and management with poise, authority, and clarity and to respond appropriately to questions, objections, or challenges. Strives to understand others&rsquo; issues, opinions, and needs. Works to establish lasting professional relationships and earn the respect and trust of customers, co-workers and management. Resolves conflicts with others in a respectful, responsible and constructive manner. Shares thoughts, feelings, and rationale so that others can understand your position. Remains composed and does not become defensive and/or irritated when confronted with adversity. Is receptive to and implements suggestions for improvement. Demonstration of commitment to the directive of the organization by actively and positively supporting management decisions.
ADA REQUIREMENTS: Work is performed in a professional office environment. Role routinely uses standard office equipment such as computers, phones, copiers, scanners, printers, filing cabinets, and fax machines. Sitting for long periods of time; May be required to lift items weighing up to 25-lbs. Would require the ability to lift files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: First Federal Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
<ul><li>This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed. Employee may be moved for business purposes to sustain business and staffing demands.</li></ul></div>

Teller I - Washington (Bilingual - Creole Preferred)

Primrose Retirement Communities

<div>Primrose Retirement Communities began over 30 years ago with a simple mission - to honor our seniors by offering a variety of healthy, happy lifestyle options. 
By getting the right people on the team at all levels of the organization and by making work fun, we will create a culture where the best people will want to work, residents will want to live, and the core values of Accountability, Relentless Improvement, Embrace Change, Respect and Passion are embraced. 
What we offer:<ul><li>
PTO (Paid Time Off)</li><li>
Various coverage levels for Medical, Dental, and Vision Insurance Plans</li><li>
401k Retirement plans plus a generous company match</li><li>
Employee Assistance Program (EAP)</li><li>
Company paid Life Insurance</li></ul>
And best of all, you get to work with our amazing STAFF and RESIDENTS! 
Primrose Retirement Communities is hiring for a Concierge to be responsible for greeting visitors, answering phones, assisting the management team, and helping meet the needs of our residents with excellent customer service. The Concierge is accountable for creating a positive first impression to all individuals that walk through the front doors of Primrose. 
What we're looking for:<ul><li>
High School diploma or GED preferred.</li><li>
Excellent interpersonal, organizational and communication skills.</li><li>
Working knowledge of computers, including Microsoft Word and Excel preferred.</li><li>
Must be able to read, write, and speak the English language.</li></ul> 
Opportunities for full-time hours.
Available shifts: days. 
To learn more about this position, and more great opportunities, please visit us at: https://primroseretirement.com/primrose-careers-culture/
#Misc123</div>

Concierge

Horizon NJ Health 

Job Overview Horizon NJ Health is seeking a dedicated and empathetic Remote Customer Care Specialist to join our team on a Full-Time basis. As a leading healthcare organisation in New Jersey, we are committed to improving access to quality healthcare for low-income individuals and families, primarily serving Medicaid recipients. This role is crucial to our mission of enhancing the health and well-being of the communities we serve. The successful candidate will be the first point of contact for our members, providing exceptional support and guidance with professionalism and compassion. This is a fully remote position, offering a competitive hourly rate of $28 - $38 USD per hour. Responsibilities * Serve as the primary point of contact for member enquiries via phone, email, and other communication channels. * Provide accurate and comprehensive information regarding benefits, eligibility, claims, and available healthcare services. * Assist members in navigating our services, including preventive care, wellness programmes, and support for mental health and substance use issues. * Resolve member concerns and complaints efficiently and with a high degree of empathy, escalating complex issues when necessary. * Maintain detailed and accurate records of all member interactions within our customer relationship management (CRM) system. * Collaborate with internal departments to ensure seamless service delivery and resolution of member needs. * Uphold strict confidentiality and adhere to all data protection policies to safeguard member information. * Stay informed about company policies, procedures, and service offerings to provide up-to-date information to members. Qualifications * Proven experience in a customer service or customer care role, preferably within a remote environment. * Exceptional communication and interpersonal skills, with the ability to convey complex information clearly and compassionately. * Strong problem-solving skills and a high level of attention to detail. * A patient and professional demeanour, particularly when handling sensitive situations. * Proficiency in using CRM software and the Microsoft Office Suite. * The ability to work independently and manage time effectively in a remote setting. * Experience in the healthcare or managed care industry is highly desirable. * A working knowledge of Medicaid or similar publicly-funded health programmes would be a significant advantage.

Remote Customer Care Specialist

Explore 131+ Customer service representative in Washington this July. Find roles across top companies and apply now to boost your career.

131 customer service representative jobs In Washington

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Part Time Teller - 800 H

Teller I - Washington (Bilingual - Creole Preferred)

Concierge

Remote Customer Care Specialist