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customer support analyst

West 4th Strategy

<div>Help Desk &ndash; Tier I
ROLE
We need an experienced Help Desk Analyst at the U.S. Securities and Exchange Commission (SEC). The SEC's Division of Corporation Finance reviews public company filings to ensure investors are provided with the material information they need to make informed investment decisions. The Disclosure Review Program (DRP) System &mdash; also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings. In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES<ul><li>
Deliver responsive Tier 1 support as the primary customer interface, managing the SWAT-Help mailbox, triaging incoming requests, and resolving issues at first contact wherever possible.</li><li>
Meet or exceed all SLAs across all severity levels by maintaining clear escalation paths, documented triage workflows, and real-time visibility into ticket status.</li><li>
Own all helpdesk Standard Operating Procedures, work instructions, user guides, and reference libraries, with the Operations Lead/Manager authoring and maintaining these artifacts in close collaboration with the project team.</li><li>
Continuously optimize the knowledge base to keep content accurate, well-structured, and easy to search, reducing repeat ticket volume and empowering users to resolve common issues independently.</li><li>
Automate routine support interactions, including troubleshooting steps, status update, and user management workflows, to reduce manual effort and increase overall service efficiency.</li><li>
Provide structured reporting and operational visibility on a quarterly cadence, summarizing incident statistics, outage reports, and trend analysis, delivered to SEC stakeholders.</li></ul>
REQUIRED SKILLS/EXPERIENCE<ul><li>
Troubleshooting: Proficiency in diagnosing software and application errors, operating systems (Windows, Linux), and basic network connectivity.</li><li>
Incident Management: Experience working within Tier 1 to Tier 3 escalation structures.</li><li>
Ticketing Systems: Familiarity with incident management platforms like ServiceNow, Jira.</li><li>
Analytical Thinking: Strong problem-solving skills and the ability to identify the root cause of an issue rather than just treating the symptoms.</li><li>
Software/Database Knowledge: Understanding of SQL, API basics, HTML/CSS, or various coding languages (like Java) is a major plus for debugging specific software products.</li></ul>
DESIRED SKILLS/EXPERIENCE<ul><li>
AI Experience: Some exposure to AI technologies including GitHub Copilot.</li></ul>
REQUIRED EDUCATION / CERTIFICATIONS<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field</li><li>
Certifications: CompTIA A+ or HDI Customer Service Representative (CSR) certifications are highly valued for entry to mid-level roles.</li></ul>
LOCATION<ul><li>
Remote (Within eastern time zone)</li></ul>
CLEARANCE<ul><li>
U.S. citizenship is required. Dual citizenship is not permitted on this contract.</li><li>
Ability to obtain SEC public trust</li></ul>
CLIENT<ul><li>
Securities and Exchange Commission (SEC), Disclosure Review Program (DRP)</li></ul>
WORK HOURS<ul><li>
40 hours per week</li><li>
8 hours per day</li></ul>
EMPLOYMENT CLASSIFICATION<ul><li>
Employment Classification Eligibility &mdash; W2</li></ul>
RELOCATION<ul><li>
Not eligible for relocation benefits</li></ul>
COMPENSATION<ul><li>
Salary range: $70,000 &ndash; $90,000</li><li>
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options</li></ul>
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
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Customer Support Analyst

Designovation Strategies, LLC

Project SummaryThis position is for a financial analyst or staff accountant position within a Federal entity where the contractor team is integrated into the client&rsquo;s business area. The analyst will be part of a team contributing to a host of tasks including financial management and analysis, grantee outreach, business process re-engineering, reporting and analytics and customer service.Job SummaryThe ideal candidate should have experience with finance, accounting or analytics. The employee&rsquo;s role includes project management competencies such as preparing and reviewing deliverables, monitoring of the project, scheduling key meetings, and ensuring quality standards are met. The ideal candidate should feel comfortable interacting with the client in a professional manner on a continuous basis since the employee will be performing work on client site 5 days per week.There is a lot of room for growth and professional development within the client program and role. The financial analyst supports the team&rsquo;s efforts within the finance workstreams. He/She will perform a range of staff accounting functions in support of the client program, including:<ul><li>Taking ownership of a grant portfolio conducting daily grants management financial analysis, compliance, outreach and reporting;</li><li>Perform financial analysis to determine discrepancies and escalate compliance issues for further monitoring;</li><li>Participating in bi-monthly closeout of grants;</li><li>Flagging high risk grant closeouts for further escalation of monitoring;</li><li>Conduct grantee outreach to provide training and technical assistance;</li><li>Tracking of disbursements of grant funds proactively to avoid improper payments;</li><li>Requirements gathering and user acceptance testing of key tools and applications;</li><li>Supporting grant obligations reporting during the Federal end-of-year process;</li><li>Providing insights into grantee pain points to continuously improve on grants management processes, data and reporting;</li><li>Ad hoc portfolio data reporting, as requested.</li></ul>The employee&rsquo;s role includes project management competencies such as preparing and reviewing deliverables, monitoring of the project, participating in key meetings, and ensuring quality standards are met.Responsibilities <ul><li>0-3 or more years professional experience in similar field</li><li>Excellent interpersonal and communications skills (oral and written)</li><li>Strong organizational skills with a high focus on detail and accuracy</li><li>Ability to research and analyze, problem solve and offer insights and recommendations.</li><li>Experience using Excel spreadsheets (required)</li><li>Ability to work collaboratively with the client and other team members (Team chemistry is of great importance)</li><li>Experience preparing short briefing documents (spreadsheets, talking points, process flows, standard operating procedures, PowerPoint slides, etc.)</li><li>Advanced client management and customer service skills with an ability to provide exemplary training and technical assistance to the client, as required, and their customers on a daily basis</li></ul>Education/Training<ul><li>Bachelor&rsquo;s degree (finance, economics, business, mathematics or accounting)</li></ul>Preferred<ul><li>Previous experience in Federal, state, tribal or local grants management</li><li>Training in Federal grants management, specifically the Uniform Code of Federal Regulations, Part 200 U.S. Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards</li></ul>Key Words<ul><li>Federal Financial Management</li><li>Grants Management</li><li>Financial Analysis</li><li>MS Excel</li><li>Data Management/Analytics</li></ul>Job Type: Full-timePay: $60,000.00 - $68,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Federal Financial Analyst (Staff Accountant)

Savvee Inc.

<div>Savvee Inc. is seeking a Business Analyst/Scrum Master to support our federal client in a hybrid environment located in Washington, D.C. The ideal candidate will support enterprise program management operations by facilitating Agile development activities and performing business analysis to enable delivery of mission-critical applications. The candidate will bridge stakeholders and development teams by translating business needs into actionable requirements, managing Agile processes, and ensuring efficient and effective delivery of solutions. The position drives continuous process improvement, improves alignment between stakeholders and developers, and ensures successful delivery of technology solutions.
<h4 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h4><ul><li>
Facilitating Agile ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives.</li><li>
Serving as Scrum Master for development teams, promoting Agile principles and ensuring adherence to Scrum practices.</li><li>
Identifying and removing impediments to enable development teams to meet sprint goals and delivery timelines.</li><li>
Eliciting, documenting, and validating user stories, requirements, and use cases in collaboration with stakeholders.</li><li>
Translating business and user requirements into actionable tasks for development teams.</li><li>
Managing and maintaining product backlogs, supporting prioritization and refinement activities.</li><li>
Collaborating with product owners, subject matter experts, and developers to ensure alignment on requirements and delivery expectations.</li><li>
Supporting Agile planning and execution activities, ensuring transparency into progress, risks, and issues.</li><li>
Analyzing business processes and workflows to identify opportunities for improvement and optimization.</li><li>
Developing and maintaining documentation including requirements, user stories, and process flows.</li><li>
Supporting testing activities, including validation of functionality against requirements and user needs.</li><li>
Promoting continuous improvement through Agile best practices and lessons learned.</li><li>
Understanding the organizational policies and procedures for accuracy of solutions and deliverables to the client.</li><li>
Demonstrating a commitment to quality and customer support.</li></ul><h4 class="jobSectionHeader">
REQUIRED EDUCATION AND TRAINING</h4><ul><li>
Bachelor&rsquo;s degree in Computer Science, Business Management, or a related field</li></ul><h4 class="jobSectionHeader">
MINIMUM EXPERIENCE AND SKILLS REQUIRED</h4><ul><li>
Three or more years of experience as a Scrum Master or Business Analyst supporting application development projects</li><li>
Experience supporting .NET web application development or similar enterprise systems</li><li>
Strong knowledge of Agile and Scrum methodologies and frameworks</li><li>
Proven experience gathering, documenting, and managing requirements and user stories</li></ul>
Experience working within a federal PMO or EPMO environment
<ul><li>
Strong facilitation, communication, and stakeholder engagement skills</li><li>
Strong analytical and problemsolving skills</li><li>
Experience using business analysis tools and Agile tracking tools (e.g., JIRA or similar)</li><li>
Ability to work effectively in a fastpaced, dynamic development environment</li><li>
Must have the ability to obtain the client&rsquo;s Public Trust clearance</li><li>
Proven familiarity with Artificial Intelligence (AI) concepts and responsible use of AIassisted tools</li><li>
Excellent written and verbal communication skills</li><li>
A highly motivated selfstarter</li><li>
Must be motivated and have excellent customer service skills</li></ul><h4 class="jobSectionHeader">
DESIRED BUT NOT REQUIRED QUALIFICATIONS</h4><ul><li>
Experience supporting transportation, research, or technologyfocused federal programs</li><li>
Experience working with integrated portfolio management tools or systems</li><li>
Familiarity with DevOps or continuous integration/continuous delivery (CI/CD) environments</li><li>
Experience supporting user testing, application validation, or system implementation efforts</li><li>
Experience supporting largescale or multiteam Agile environments</li></ul>
EOE Statement: Savvee Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other characteristic protected by state, federal, or local law.

EEOC- Eligibility to Work: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
<h4 class="jobSectionHeader">
About Savvee Inc.</h4>
Savvee Inc. is where integrity meets innovation. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we hire professionals known for reliability, expertise, and exceptional service to support federal clients in IT, HR, and administrative solutions. We value each employee&rsquo;s contribution and reward excellence with competitive pay, spot bonuses, and robust benefits: &bull; Health, Dental, Vision &bull; Company-paid Life &amp; Disability &bull; 401K with 100% vesting from first paycheck &bull; Paid leave, EAP, commuter benefits &bull; Training assistance &amp; charitable opportunities Savvee is an equal opportunity employer committed to diversity and compliance with federal hiring laws.</div>

Business Analyst/Scrum Master

Visual Soft, Inc

<div>Visual Soft, Inc is seeking qualified candidates to work on our efforts with a Prime for their end customer, a federal agency. 
 
Position: Senior SOC - Security/Resource Management Analyst - (US Citizenship is a MUST) - (4 days ONSITE and 1 day REMOTE at Present, however, it may go 100% ONSITE in the near future) 
Location: Washington, DC, next to Union Station metro 
Compensation: Based on certifications, education and experience, very competitive 
Various Shifts available. SHIFT TIMINGS: 
2nd - M-F 3PM-11:30PM 
<h2 class="jobSectionHeader">Candidates Willing to work in any Shift 2 or any other shifts are highly desired</h2>
JOB DESCRIPTION: 
The Senior SOC/Resource Management Analyst has the primary responsibility of aggressively monitoring and responding to alerts triggered in the SIEM tool or requests for assistance from customers. The Senior SOC/Resource Management Analyst will use a variety of tools to investigate incidents and take immediate action or recommend a course of action to safeguard the U.S. Courts systems. 
 
General Experience: 
****PRIOR or ONGOING experience (6 yrs+) of working in a SOC environment is a MUST.**** 
 
Please do 'not; apply if you do 'NOT' have above professional experience. 
 
Six (62)+ years of network intrusion detection experience. Contractor must have the following skills: The ability to investigate and evaluate network traffic, and the ability to read and interpret log and sniffer packets, Wireshark. The ability to analyze data from a variety of sources over time and create a logical narrative of observed behavior, and the ability to communicate clearly both orally and in writing. In this role, the candidate is also required to be in a lead role must be able to function as resource management analyst and mentor and manage a team of 3 SOC analysts. 
 
Specialized Experience:
 
Candidate will have at six (6)+ years experience performing intrusion detection analytics working with the examination of logs and console events in the following working experience areas of; Splunk, examining Snort based IDS events, PCAP, web server log review, and working in a SIEM environment. 
**SPLUNK SIEM advanced queries HANDS-ON experience highly desired. 
 
Years of Experience: 6+ years 
Education Requirement: BS degree preferred, industry certifications are desired such as Security+ or CySA+ or CEH or CISSP or GCIH and other industry recognized certs. SPLUNK certifications are highly desired but NOT required 
Clearance requirement: U.S. Citizenship is required. 
 
Standard Benefits: 
 Our standard benefits include: Our standard benefits include 3 weeks of Paid time off (PTO that includes sick leave). Any unused PTO will be issued as a check at the end of an employee's anniversary with us. we also provide 2 floating and 8 public holidays. Floating and holidays expire at the end of every year of service of an employee. In addition, company will cover 50% of health and dental insurances only for all full time employees, however, dependents can be added at extra cost. Employee's health and dental coverage becomes effective after 30 days or first of the month after an employee completes initial 30 working days, we cover 50% for the employee's health and dental insurances. Dependents coverage for health and dental insurances is available as an out of pocket expense for employees. An employee has to finish all of your paper work for health and dental in the first 30 days of your employment with us. We provide STD, LTD and one time salary equivalent of life insurance at NO cost to all full time employees. All full time employees or w-2 employees with no benefits will be eligible to participate in company's 401k program after 90 days of employment with a company match of 4%, immediate vesting. In addition, all w-2 employees are eligible to be part of company's profit sharing, no employee contributions required.</div>

Senior SOC Security - Resource Mgmt Analyst - US Citizenship - 100% ONSITE

Gritter Francona, Inc

<div>The Research Analyst will provide research and analytical support to the IT-Non-IT Workgroup (ITW) within the Veterans Health Administration (VHA). This role is critical in facilitating the IT and non-IT-related initiatives by offering comprehensive research, analysis, and report preparation for decision-making.
The Research Analyst will work closely with various stakeholders to ensure the accurate delivery of project goals by supporting funded and unfunded IT/non-IT initiatives within VHA. This individual will engage in frequent interaction with VHA IT governance bodies and play a pivotal role in ensuring the success of key projects.
Key Responsibilities:<ul><li>
Data Collection and Analysis: Conduct in-depth research to gather data relevant to IT and non-IT projects. Analyze complex datasets to generate actionable insights and recommendations.
</li><li>Reporting: Prepare and present detailed reports, briefing materials, and updates for ITW leads, stakeholders, and VHA executive leadership. Maintain precise documentation to support strategic decisions.
</li><li>Project Support: Assist with the development of project plans, schedules, deliverables, and key performance indicators (KPIs) for various initiatives within ITW.
</li><li>Meeting Coordination: Organize and provide logistical support for ITW meetings and briefings, ensuring proper communication with stakeholders.
</li><li>Documentation Management: Maintain documentation of research findings, project updates, and meeting minutes, ensuring accessibility and traceability of project artifacts.
</li><li>Support for IT/Non-IT Initiatives: Facilitate the progression of both IT and non-IT projects, ensuring alignment with VHA's strategic objectives and adherence to governance processes.
</li></ul>Minimum Qualifications:<ul><li>
Bachelor's degree in Research, Data Analytics, Information Technology, Healthcare Management, or a related field.</li><li>
At least 3 years of experience in research and data analysis, preferably within the healthcare or government sector.</li><li>
Must have prior acquisition and budget experience with a federal agency.
</li><li>Strong analytical, problem-solving, and decision-making abilities.</li><li>
Proven capability to translate data into insights that support strategic decisions.</li><li>
Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and data analysis tools.</li><li>
Excellent written and verbal communication skills with experience presenting to leadership.</li></ul>
Preferred Qualifications:<ul><li>
Familiarity with IT and non-IT project funding processes within the VHA or other federal institutions
</li>Knowledge of the New Service Request (NSR) and Multi-Year Programming (MYP) processes 
<li>
</li></ul> 
 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Short Term &amp; Long Term Disability</li><li>
Training &amp; Development</li></ul></div>

Research Analyst

Empirical Corporation

<div>Junior Financial Audit Response Analyst / Internal Auditor
Salary: $84,000 - $105,000/year
Empirical is seeking a Junior Financial Audit Response Analyst / Internal Auditor to support a high‑visibility federal financial management and audit readiness mission. If you have strong experience in federal internal controls, audit response, and financial statement support, this role offers the opportunity to directly strengthen the integrity, transparency, and accountability of a major federal program.
What You'll Do:<div><ul><li>
Support annual financial statement audits, including documentation preparation, sample support, and coordination with external auditors.</li><li>
Maintain audit request logs, evidence indexing, crosswalks, and traceability to source documentation.</li><li>
Conduct internal control testing, walkthroughs, and maturity assessments in alignment with OMB Circular A‑123 and GAO Green Book.</li><li>
Perform root cause analysis of audit findings, deficiencies, and Notices of Findings and Recommendations (NFRs).</li><li>
Develop, track, and support Corrective Action Plans (CAPs) and remediation activities.</li><li>
Support continuous monitoring, compliance assessments, and internal control automation initiatives.</li><li>
Analyze financial and property data from UFMS, CATS, and related systems to validate completeness, accuracy, and compliance.</li><li>
Prepare audit reports, dashboards, and briefings for senior leadership.</li><li>
Respond to ad hoc audit, internal control, and data analysis requests from program leadership.</li></ul></div><div></div> 
What We're Looking For:<div><ul><li>
Bachelor&rsquo;s degree in accounting, finance, or business administration (required).</li><li>
Minimum 3 years of experience performing federal internal audit, audit consulting, or audit response.</li><li>
Demonstrated experience with GAO Yellow Book, GAO Green Book, OMB Circular A‑123, and FMFIA and FFMIA</li><li>
Experience supporting external federal financial statement audits (preferred).</li><li>
Strong analytical skills with the ability to interpret financial data, identify anomalies, and recommend corrective actions.</li><li>
Excellent written communication skills and the ability to prepare audit‑ready documentation.</li><li>
Ability to obtain and maintain a federal background investigation or security clearance.</li></ul></div><div></div><div> 
Why You'll Love Working with Us:</div><div></div><div> 
<ul><li>
Competitive compensation and bonus programs for outstanding achievements.</li><li>
Additional compensation opportunities, including employee referrals and business development bonuses.</li><li>
Generous paid time off &ndash; 11 paid holidays and vacation/personal/sick day PTO.</li><li>
Comprehensive benefits, including health, dental, and vision insurance.</li><li>
Life and disability insurance.</li><li>
Matching 401k Retirement Plan.</li><li>
Reimbursement for certification exams, CPE, other education opportunities, and professional association membership dues.</li></ul></div>
Empirical Corporation is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law. If you are a candidate in need of assistance or accommodation in the application process, please contact Human Resources. Please be advised that this contact information is for accommodation requests only and cannot be used to inquire about the status of the application.</div>

Junior Financial Audit Response Analyst

American Rivers

<div>JOB TITLE: Sr. Financial Analyst, FP&amp;A &amp; Treasury

POSITION CLASSIFICATION: Director I

SALARY BAND: Band B

REPORTS TO: Manager, Finance &amp; Accounting 
LOCATION: HQ (Hybrid) or Remote 
About American Rivers

American Rivers is a national conservation organization working to make every river clean and healthy for people and wildlife. We combine evidence-based solutions with enduring partnerships to safeguard the 4.4 million miles of rivers and streams that are essential to our nation&rsquo;s clean drinking water, extraordinary wildlife, and the strength of our communities. For more than 50 years, our staff, supporters, and partners have been driven by a common belief: Life Depends on Rivers.

The beauty of rivers is that they connect all people and communities &ndash; including within our organization. The life experiences, knowledge, innovation, and talent that different people bring to our work provides perspectives, experiences, and competencies which are critical to our effectiveness in protecting wild rivers, restoring damaged rivers, and conserving clean water for people and nature. 
JOB SUMMARY 

American Rivers is seeking a collaborative, analytically strong, and business-oriented Senior Financial Analyst, FP&amp;A &amp; Treasury, to support organizational budgeting, forecasting, treasury analysis, financial reporting, and strategic planning. Reporting to the Director, Finance &amp; Accounting, this position serves as a key member of the Finance &amp; Accounting team, helping transform financial and operational data into actionable insights that support organizational decision-making and long-term financial sustainability. 
The Senior Financial Analyst will maintain treasury analyses and cash flow forecasts, support budgeting and forecasting processes, develop financial models and dashboards, and assist in improving reporting and analytical capabilities across the organization. The ideal candidate combines strong analytical and quantitative skills with business acumen, systems proficiency, and the ability to communicate financial information clearly to both finance and non-finance stakeholders. 
Must have hands-on experience managing and analyzing financial allocations across multiple funding sources or departments. 
PRINCIPAL RESPONSIBILITIES:

Treasury Analysis &amp; Cash Forecasting
<ul>
<li>Prepare and maintain short-term and long-term cash flow forecasts.</li>
<li>Develop liquidity analyses and treasury-related reporting schedules.</li>
<li>Analyze cash trends, working capital requirements, and organizational liquidity needs.</li>
<li>Prepare treasury analyses supporting cash management and financial planning activities.</li>
<li>Assist with the development of treasury reporting tools, dashboards, and forecasting models.</li>
</ul>
Budgeting, Forecasting &amp; Financial Planning
<ul>
<li>Support the development and coordination of the annual organizational budgeting process.</li>
<li>Support the preparation of periodic forecasts and financial planning updates.</li>
<li>Support the budget-to-actual analyses and provide clear explanations of key financial and operational variances.</li>
<li>Analyze trends related to personnel costs, organizational spending, revenue activity, and operational performance.</li>
<li>Assist department leaders in understanding budget performance and financial trends.</li>
</ul>
Management Reporting &amp; Organizational Analytics
<ul>
<li>Assist in the preparation of recurring management reports, dashboards, and reporting tools for leadership and departmental stakeholders.</li>
<li>Develop, maintain, and analyze key performance indicators and financial metrics.</li>
<li>Analyze operational and financial trends to support strategic and operational decision-making.</li>
<li>Assist in evaluating organizational performance and resource utilization.</li>
<li>Support monthly, quarterly, and annual reporting activities.</li>
</ul>
Reporting Systems &amp; Process Improvement
<ul>
<li>Serve as a finance power user for Solver and related reporting tools.</li>
<li>Develop and maintain reports, dashboards, analytical models, and reporting packages.</li>
<li>Participate in finance systems testing, implementation, and enhancement projects.</li>
<li>Identify opportunities to improve reporting workflows, analytical processes, and data accessibility.</li>
<li>Support reporting automation and process improvement initiatives.</li>
</ul>
 MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in Finance, Accounting, Economics, Business Administration, Public Administration, or related field.</li>
<li>4+ years of experience in financial analysis, FP&amp;A, budgeting, forecasting, treasury, business analytics, or operational finance.</li>
<li>Strong analytical and quantitative skills with experience performing variance analysis and financial modeling.</li>
<li>Advanced Microsoft Excel skills, including pivot tables, lookups, data analysis functions, and financial modeling techniques.</li>
<li>Experience working with ERP systems, reporting tools, and financial planning applications.</li>
<li>Experience working with systems such as Sage Intacct, Solver, Power BI, Tableau, Monday.com, or similar platforms.</li>
<li>Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.</li>
<li>Excellent written, verbal, and interpersonal communication skills.</li>
<li>Ability to work independently while collaborating effectively across teams.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience supporting nonprofit, advocacy, environmental, or mission-driven organizations.</li>
<li>Experience supporting budgeting, forecasting, treasury management, or financial planning and modeling activities.</li>
<li>Experience developing dashboards, management reports, or reporting automation solutions. Use of AI applications a plus.</li>
<li>Familiarity with nonprofit financial reporting and compliance requirements.</li>
<li>Experience working with Solver reporting solutions and business intelligence tools.</li>
<li>Comfort operating in a dynamic and evolving organizational environment.</li>
</ul>
Key Competencies
<ul>
<li>Financial Planning &amp; Analysis</li>
<li>Budgeting &amp; Forecasting</li>
<li>Treasury Analysis &amp; Cash Flow Forecasting</li>
<li>Financial Modeling &amp; Scenario Analysis</li>
<li>Management Reporting &amp; Analytics</li>
<li>Dashboard Development &amp; Business Intelligence</li>
<li>Solver &amp; Reporting Tools</li>
<li>Data Analysis &amp; Decision Support</li></ul> 
Candidates who are unsure if they meet all minimum qualifications or who have transferable skills and experience beyond the conservation sector are encouraged to apply. 
LOCATION Remote or hybrid. 
COMPENSATION 
American Rivers offers marketable compensation that reflects the qualifications and experience of the selected candidate. The salary for this position is $86,000-$106,000 annually, depending on experience and qualifications. We provide a comprehensive Total Rewards package to our full-time, regular employees, including:
<ul>
<li> Health and Wellness: Medical, dental, vision, long-term and short-term disability, and life insurance.</li>
<li>Financial Security: After one year of service, American Rivers begins contributing a 3% employer contribution. There is no vesting schedule for employer contributions, as employees are 100% vested upon participation.</li>
<li>Time Off: Four weeks of paid leave, eleven paid holidays, three floating holidays, and sick leave.</li>
</ul>
At American Rivers, we are committed to supporting our employees&rsquo; well-being, professional growth, and financial security, ensuring they can thrive both at work and in life. 
COMMUNITY AND OPPORTUNITY
<ul>
<li>At American Rivers, our core values drive everything we do &ndash; we Lead with Collaboration and Trust, Infuse Equity and Justice, Deliver Results, and Ensure Staff and Volunteers Thrive. We are committed to fostering a workplace where employees feel valued, supported, and empowered to make a difference.</li></ul> 

<ul>
<li>Our culture prioritizes work-life thriving through Focus Fridays (no internal meetings), professional development opportunities, a home office stipend, and our comprehensive leave policies, including sabbatical leave (every seven years) and paid parental leave (six weeks w/ one year of service).</li></ul> 

<ul>
<li>We also ensure leadership stays connected to staff needs through an internal advisory group, fostering open communication and continuous improvement.</li></ul> 

<ul>
<li>At American Rivers, our people are our strength, and we are dedicated to building a thriving, inclusive workplace where everyone can grow and contribute to our mission.</li></ul> 


American Rivers is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request reasonable accommodation, please contact the Human Resources department at 202-243-7040 or recruitment@americanrivers.org. Please note that one week&rsquo;s advance notice is preferred. 
Applicant must be legally allowed to work as an employee in the United States. American Rivers is an Equal Opportunity Employer. 

Candidates of all personal and professional backgrounds are encouraged to apply.</div>

Sr. Financial Analyst, FP&A & Treasury

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