customer service representative Jobs in Washington

customer service representative

it help desk specialist Jobs in Washington

it help desk specialist

analyst, technology operations Jobs in Washington

analyst, technology operations

associate product operations specialist Jobs in Washington

associate product operations specialist

business systems analyst Jobs in Washington

business systems analyst

customer support analyst

West 4th Strategy

<div><p>Help Desk &ndash; Tier I</p><p>
ROLE</p><p>
We need an experienced Help Desk Analyst at the U.S. Securities and Exchange Commission (SEC). The SEC's Division of Corporation Finance reviews public company filings to ensure investors are provided with the material information they need to make informed investment decisions. The Disclosure Review Program (DRP) System &mdash; also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings. In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package.</p><p></p><p>
RESPONSIBILITIES</p><ul><li><p>
Deliver responsive Tier 1 support as the primary customer interface, managing the SWAT-Help mailbox, triaging incoming requests, and resolving issues at first contact wherever possible.</p></li><li><p>
Meet or exceed all SLAs across all severity levels by maintaining clear escalation paths, documented triage workflows, and real-time visibility into ticket status.</p></li><li><p>
Own all helpdesk Standard Operating Procedures, work instructions, user guides, and reference libraries, with the Operations Lead/Manager authoring and maintaining these artifacts in close collaboration with the project team.</p></li><li><p>
Continuously optimize the knowledge base to keep content accurate, well-structured, and easy to search, reducing repeat ticket volume and empowering users to resolve common issues independently.</p></li><li><p>
Automate routine support interactions, including troubleshooting steps, status update, and user management workflows, to reduce manual effort and increase overall service efficiency.</p></li><li><p>
Provide structured reporting and operational visibility on a quarterly cadence, summarizing incident statistics, outage reports, and trend analysis, delivered to SEC stakeholders.</p></li></ul><p></p><p>
REQUIRED SKILLS/EXPERIENCE</p><ul><li><p>
Troubleshooting: Proficiency in diagnosing software and application errors, operating systems (Windows, Linux), and basic network connectivity.</p></li><li><p>
Incident Management: Experience working within Tier 1 to Tier 3 escalation structures.</p></li><li><p>
Ticketing Systems: Familiarity with incident management platforms like ServiceNow, Jira.</p></li><li><p>
Analytical Thinking: Strong problem-solving skills and the ability to identify the root cause of an issue rather than just treating the symptoms.</p></li><li><p>
Software/Database Knowledge: Understanding of SQL, API basics, HTML/CSS, or various coding languages (like Java) is a major plus for debugging specific software products.</p></li></ul><p></p><p>
DESIRED SKILLS/EXPERIENCE</p><ul><li><p>
AI Experience: Some exposure to AI technologies including GitHub Copilot.</p></li></ul><p></p><p>
REQUIRED EDUCATION / CERTIFICATIONS</p><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field</p></li><li><p>
Certifications: CompTIA A+ or HDI Customer Service Representative (CSR) certifications are highly valued for entry to mid-level roles.</p></li></ul><p></p><p>
LOCATION</p><ul><li><p>
Remote (Within eastern time zone)</p></li></ul><p></p><p>
CLEARANCE</p><ul><li><p>
U.S. citizenship is required. Dual citizenship is not permitted on this contract.</p></li><li><p>
Ability to obtain SEC public trust</p></li></ul><p></p><p>
CLIENT</p><ul><li><p>
Securities and Exchange Commission (SEC), Disclosure Review Program (DRP)</p></li></ul><p></p><p>
WORK HOURS</p><ul><li><p>
40 hours per week</p></li><li><p>
8 hours per day</p></li></ul><p></p><p>
EMPLOYMENT CLASSIFICATION</p><ul><li><p>
Employment Classification Eligibility &mdash; W2</p></li></ul><p></p><p>
RELOCATION</p><ul><li><p>
Not eligible for relocation benefits</p></li></ul><p></p><p>
COMPENSATION</p><ul><li><p>
Salary range: $70,000 &ndash; $90,000</p></li><li><p>
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options</p></li></ul><p></p><p>
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.</p><p></p><p>
Other Considerations: applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.</p><p>
</p><p>4vNyWV0sjV</p></div>

Customer Support Analyst

Earthjustice

<div><p>Earthjustice is the nation's leading environmental law organization. We wield the power of law and the strength of partnership to protect people&rsquo;s health, preserve magnificent places and wildlife, advance clean energy, and combat climate change. We are here because the Earth needs a good lawyer.</p><p>
Driven by a passion for justice, inclusion, partnership, and excellence, our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and maintain an inclusive environment where all staff are valued and respected.</p><p>
The Analyst, Technology Operations supports the organization's information governance and data privacy initiatives by serving as a knowledgeable resource for end users&mdash;answering questions, sharing best practices, hosting office hours, and guiding stakeholders through system migrations and testing. This role contributes to the technical implementation of supporting systems and acts as an escalation point for end-user support, ensuring issues are resolved efficiently and effectively. Additionally, the Analyst helps shape and prioritize the team's backlog, ensuring work aligns with operational needs and program goals. The role supports the adoption of information governance and data privacy policies, processes, and tools, promotes consistent ways of working, and helps ensure teams understand and follow enterprise standards. The Analyst, Technology Operations also contributes to continuous improvement by surfacing themes, risks, and opportunities and coordinating follow-up with stakeholders.</p><p>
This is a non-supervisory position.</p><p>
The Analyst, Technology Operations is expected to work a full-time (37.5 hours/week) schedule, and can work hybrid (2 days/ week in office) from any of the following Earthjustice offices: San Francisco, New York City, Washington, DC, Denver, Chicago, Los Angeles, or Seattle.
</p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
User &amp; Operational Support (50%)</b></h3><ul><li>
Serve as a point of escalation for end‑user issues related to supported tools and processes, ensuring timely triage and coordination with appropriate teams.</li><li>
Support the implementation and ongoing operation of information governance, privacy, and DLP tools by assisting with configuration, testing, deployments, and routine operational tasks.</li><li>
Assist with system changes, enhancements, and migrations by coordinating activities, documenting issues and outcomes, and supporting readiness for release, including interfacing with vendors and contractors contributing to the projects.</li></ul><h3 class="jobSectionHeader"><b>
Requirements &amp; Stakeholder Support (20%)</b></h3><ul><li>
Assist with gathering and documenting business and user requirements, use cases, and operational needs in collaboration with legal, privacy, security, IT operations and cross-departmental stakeholders from Program, Development and Communication teams.</li><li>
Support discovery activities across systems and data sources by helping identify usage patterns, dependencies, and operational impacts.</li></ul><h3 class="jobSectionHeader"><b>
Program Support &amp; Planning (20%)</b></h3><ul><li>
Support information governance, privacy, and DLP initiatives by assisting with program planning, backlog intake, and coordination of operational work.</li><li>
Contribute to research and information gathering related to tools, features, and process improvements, and summarize findings for program leads.</li><li>
Help define and document success measures, operational metrics, and tracking mechanisms that support program goals related to risk reduction, compliance, and user adoption.</li></ul><h3 class="jobSectionHeader"><b>
Operational Reporting &amp; Improvement (10%)</b></h3><ul><li>
Assist with collecting, maintaining, and validating operational data used or reporting, monitoring, and continuous improvement.</li><li>
Support compliance, audit, and readiness activities by maintaining documentation, inventories, and required records.</li><li>
Identify recurring issues, risks, and opportunities based on operational experience and user feedback, and coordinate follow‑up with program leads and stakeholders.</li></ul><h3 class="jobSectionHeader"><b>
Ongoing Learning</b></h3><ul><li>
Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.</li></ul><p>
Please note that the percentage breakdowns provided above serve as a guideline and that other duties may be assigned as part of the job&rsquo;s requirements.</p><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><ul><li>
5+ years of experience in operations, IT support, customer or user support, or records and information management roles, preferably in a nonprofit or in legal, compliance, or another regulated environment.</li><li>
Proficiency with Microsoft 365 and familiarity with project management/collaboration tools (e.g., Monday.com).</li><li>
Working knowledge of records and information governance concepts and the ability to understand, apply, and explain related policies and standards in practical terms.</li><li>
Ability to identify recurring issues, risks, and improvement opportunities and escalate or coordinate follow-up as needed.</li><li>
Strong written communication skills, including the ability to draft clear user guidance, training, and updates.</li><li>
Strong verbal communication and customer service skills; able to respond to questions professionally and efficiently.</li><li>
Strong organizational skills, including coordinating across teams, following through on requests, managing multiple priorities, and communicating status.</li><li>
Experience handling sensitive information with discretion and appropriate judgment.</li><li>
Operate with initiative and sound judgment. Work independently, manage competing priorities, and apply analytical, resourceful problem-solving to ambiguous challenges.</li><li>
Demonstrated commitment to Earthjustice&rsquo;s values of Justice, Excellence, Inclusion, and Partnership.</li></ul><h2 class="jobSectionHeader"><b>
Salary &amp; Benefits</b></h2><p>
We offer a competitive salary and excellent, comprehensive benefits. We also offer a casual and congenial work environment.</p><p>
Salaries at Earthjustice are determined by working location and are commensurate with the experience required.</p><p>
The annual salary range for this role in San Francisco, CA or New York, NY is $113,000 - $125,500.<br>
The annual salary range for this role in Seattle, WA, Los Angeles, CA, Chicago, IL, or Washington, D.C. is $107,400 - $119,300.<br>
The annual salary range for this role in Denver, CO is $101,700 - $113,000.</p><h2 class="jobSectionHeader"><b>
To Apply:</b></h2><p>
Interested candidates should submit the following materials via Jobvite by <b>June 28th, 2026</b>. Incomplete applications will not be considered.</p><ul><li>
Resume.</li><li>
Cover letter.</li></ul><p>
Information about our hiring process and tips for success can be found at https://earthjustice.org/about/jobs/hiring-process. Please reach out to jobs@earthjustice.org if you are having technical difficulties submitting your application.</p><p>
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.</p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity Statement</b></h2><p><i>
As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information or any other factor that is not related to the position.</i></p><p><i>
For positions located within the City and County of San Francisco Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.</i></p><p><i>
For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
</i></p><p><i>#LI-Hybrid</i></p></div>

Analyst, Technology Operations

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Top Secret SCI + Polygraph</div>
</div><div></div><div>Category
<div>Data Science and Data Engineering</div>
</div><div></div><div>Locations
<div>Annapolis Junction, Maryland
<br>
Colorado Springs, Colorado
<br>
Washington, District of Columbia
<br>
Springfield, Virginia
</div><i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Analytical Tools</p>
</div><div><p>Dashboard Management</p>
</div><div><p>Datasets</p>
</div><div><p>Data Visualization Tools</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ219869</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>None</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Pipeline</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p><b>DATA VISUALIZATION ANALYST</b></p>
<p></p><p><b>YOUR IMPACT</b></p>
<p>Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise&mdash;directly, contributing to a mission that protects our nation every day.</p><br>
<p></p><p>CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what&rsquo;s next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we&rsquo;ll strengthen continuity and drive the next generation of innovation.</p><br>
<p></p><p><b>MEANINGFUL WORK AND PERSONAL IMPACT</b></p>
<p>As a Data Visualization Analyst supporting CIS, you will transform complex operational and technical data into clear, compelling visual insights that empower leadership decision making across globally distributed environments. You will design intuitive dashboards, visual products, and analytic displays that communicate trends, risks, and performance outcomes, enabling teams to better plan, prioritize, and execute mission critical IT services.</p><br>
<p></p><p><b>KEY RESPONSIBILITIES</b></p>
<ul><li>Create clear, modern data visualizations, dashboards, charts, tables, and maps that communicate insights effectively to technical and nontechnical audiences</li>
</ul><ul><li>Translate analytical findings into static and interactive visual products using design tools (e.g., Adobe, Office Suite) and enterprise visualization platforms (e.g., Tableau or similar)</li>
</ul><ul><li>Combine analytical, artistic, and technical skills to produce graphics for briefings, reports, presentations, and enterprise level decision support</li>
</ul><ul><li>Collect requirements, define project scope, outline technical summaries, and develop mockups for data visualization products</li>
</ul><ul><li>Build, enhance, and automate dashboards and analytic products to support operational, executive, and exploration analysis</li>
</ul><ul><li>Maintain a consistent, modern design aesthetic across all visualizations, ensuring accuracy, clarity, and adherence to organizational standards</li>
</ul><ul><li>Prioritize and manage multiple visualization projects simultaneously, coordinating with cross functional stakeholders to meet deadlines and business needs</li>
</ul><ul><li>Develop scalable design principles, best practices, and templates to ensure repeatable, high quality visualization outputs</li>
</ul><ul><li>Visualize patching, vulnerability, and compliance data by developing dashboards that display noncompliant assets, remediation progress, and security posture trends</li>
</ul><ul><li>Produce metrics and visual summaries for patch status, risk areas, trend analysis, and compliance reporting to support cybersecurity and operations teams</li>
</ul><p></p><p><b>WHAT YOU&rsquo;LL NEED TO SUCCEED</b></p>
<ul><li><b>CLEARANCE: </b>Active TS/SCI clearance a favorable Polygraph</li>
<li><b>EDUCATION: </b>Bachelor&rsquo;s degree in an IT-related field or 8+ years of relevant IT experience in lieu of a degree</li>
<li><b>CERTIFICATION: </b>Ability to meet DoD 8140 Information Assurance Workforce certification requirements</li>
<li>Experience designing data visualizations, dashboards, and analytic graphics using modern visualization and design tools</li>
<li>Strong ability to interpret, analyze, and present complex datasets through intuitive visual formats</li>
<li>Experience gathering requirements and translating analytical needs into visual concepts and deliverables</li>
<li>Ability to manage multiple projects, coordinate with stakeholders, and deliver accurate, professional visualization products on schedule</li>
<li>Strong communication, documentation, and collaborative problem-solving skills</li>
<li>US citizenship required</li>
<li><b>LOCATION: </b>Onsite</li>
</ul><p></p><p><b>GDIT IS YOUR PLACE</b>
<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
<br>
<b>Growth:</b> AI-powered career tool that identifies career steps and learning opportunities
<br>
<b>Support: </b>An internal mobility team focused on helping you achieve your career goals
<br>
<b>Rewards:</b> Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
<br>
<b>Community:</b> Award-winning culture of innovation and a military-friendly workplace
<br>
<br>
<b>OWN YOUR OPPORTUNITY</b>
<br>
Explore an enterprise IT career at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.</p>
<p><b>#CIS</b></p>
</div></div><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>6 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
</div><p></p><div>Travel Required
<p>None</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Data Visualization Analyst - TS/SCI with Polygraph

Booz Allen Hamilton

<div><p><b>The Opportunity:
</b></p><p>As a defense mission professional, you ask questions others don&rsquo;t. You understand the nuances of complex situations. You use your skills to think bigger and push further, solving complex problems. We&rsquo;re looking for an expert like you to create solutions for missions that keep our nation safe.</p>
<p></p><p>As a Naval Program Analyst, you&rsquo;ll bring your cross-functional DoD expertise to work on projects supporting Navy systems acquisition program offices. You&rsquo;ll apply knowledge of the acquisition process, contract management, governance structures for program milestones, decision points, phase decision reviews, statutory and regulatory information requirements and documentation, validating requirements, and resources planning and allocation. You&rsquo;ll be a t rus ted advisor to our clients, and we&rsquo;ll look to you to identify, analyze, and evaluate complex systems, policies , and processes. You&rsquo;ll guide the work we do for Navy customers and the solutions we deliver supporting the management of major defense capabilities. Further your career with us as you help solve complex design, integration, and analytical problems for the Navy.</p>
<p></p><p>Join us. The world can&rsquo;t wait.</p>
<p></p><p><b>You Have:</b>
</p><ul><li><p>4+ years of experience within the DoD environment in spe cia lties such as acquisition, operations, contracting, or logistics</p>
</li><li><p>Experience with Micro sof t Office 365 and applications such as Teams</p>
</li><li><p>Ability to prepare Senior Executive, Flag, and Congressional-level briefs and various correspondence such as Information and Action Memos, Report to Congress, and responses to request for information</p>
</li><li><p>Ability to support program milestones, decision points, phase decision reviews, Program Objective Memorandums, and Program Readiness Reviews</p>
</li><li><p>Secret clearance
</p></li><li><p>Bachelor's degree
</p></li></ul><p></p><p><b>Nice If You Have:</b>
</p><ul><li><p>Experience with Navy Systems Commands</p>
</li><li><p>Knowledge of the resource allocation processes, program planning, budget execution, appropriation accounts and categories, spend plans, and authorization and appropriation</p>
</li><li><p>Knowledge of federal or DoD contract management policies , regulations, contracting strategy types, contract types, and guidance such as FAR, DFARS, NMCARS</p>
</li><li><p>Knowledge of AI tools, applications, and platforms such as GenAI.mil, Ask Sage, and ADVANA</p>
</li><li><p>Possession of excellent analytical, problem-solving, research, and written and verbal communication skills</p>
</li><li><p>Project Management Professional ( PMP ) Certification
</p></li></ul><p></p><p><b>Clearance:
</b></p><p>Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.
</p><p></p><p><b>Compensation
</b></p><p>At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.</p>
<p></p>Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
<p></p><p><b>Identity Statement
</b></p><p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</p>
<p></p><p><b>Candidate AI Usage Policy
</b></p><p>AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on <b>your </b>own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited <b>unless permission is explicitly provided </b>.</p>
<p></p><p><b>Work Model
</b><br>
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.</p>
<ul><li><p><b>Remote </b>: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</p>
</li><li><p><b>Hybrid </b>: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</p>
</li><li><p><b>Onsite </b>: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</p>
</li></ul><p></p><p><b>Commitment to Non-Discrimination
</b></p><p>All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</p></div><p></p>

Naval Program Analyst

Inter-American Development Bank

<div><div><div><div><div>City: Washington DC
</div></div></div></div><div><div><div><div>Company: IDB Invest
</div></div></div></div><div><div><div><div>Posting End Date: 6/29/2026 11:59 PM EST
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>We improve lives
</b></h2></div><div><div><p>IDB Invest is the private sector arm of the IDB Group and an international financial institution committed to addressing the development needs of Latin America and the Caribbean. Our mission is to support sustainable enterprises and projects that deliver financial results while maximizing social and environmental impact in the region.
</p></div><div><p>IDB Invest operates in 26 countries, structured across four geographic regions and three industry verticals: Infrastructure and Energy, Financial Intermediaries, and Corporates.
</p></div><div><p>In support of a new transformative business model &ldquo;Originate to Share&rdquo; our shareholders recently approved a $3.5 billion capitalization. This will allow IDB Invest to significantly scale up its investments, to approximately $19 billion, and unlocking greater private sector participation to drive development and climate impact across the region.
</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>About this position
</b></h2></div><div><p>IDB Invest is undertaking a strategic modernization of its Credit Risk Platform as part of the institution&rsquo;s broader digital transformation and Technology Roadmap. In 2025, the institution performed a comprehensive assessment of target business capabilities and market options. A Request for Proposal (RFP) has been issued to identify the most suitable Credit Risk Platform to replace the current platform that aligns with the industry&rsquo;s best practices, regulatory standards, operational needs, and long-term scalability.
</p><p>We are looking for an experienced Business Analyst to join our team and provide comprehensive support throughout the project lifecycle to implement the new Credit Risk Platform. As Business Analyst, you will be a creative problem-solver with a strong attention to detail and excellent communication skills. You will report to the Business Owner of this project in the Risk Department and will work in the Credit Risk team (MCR or the business), in close coordination with the Information Technology Department as well as other business stakeholders such as FNA/Spreading in the implementation of the Credit Risk Platform replacement.
</p><p>As part of this position, you will:
</p><ul><li>Facilitate clear communication between business stakeholders, IT teams, and project management.
</li><li>Gather, document and validate business requirements for the credit risk rating system.
</li><li>Support the design, testing, and deployment of the new system.
</li><li>Ensure the system meets regulatory compliance and internal risk management standards.
</li><li>Assist in change management activities, including training and user adoption.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do
</b></h2></div><div><p><b>Process Mapping and Gap Analysis
</b></p><ul><li>Collaborate closely with the information technology team on mapping the &ldquo;as-is&rdquo; and &ldquo;to be&rdquo; (target state) workflow identifying potential improvements of the credit risk rating processes.
</li><li>Support the IT team to map current credit risk assessment processes and identify gaps.
</li><li>Define the target-state processes aligned with the new system.
</li></ul><p><b>Solution Design Support
</b></p><ul><li>Work very closely with the RSM/MCR Team to understand business goals and refine technical requirements for the Credit Risk Platform implementation by participating in the interviews and workshops organized by the Information Technology team.
</li><li>Support the business (MCR) to define specific reports and analytics that are needed and/or can facilitate the work of the credit risk team.
</li><li>Work with the Information Technology team to translate business requirements (MCR&rsquo;s) into functional and technical specifications for the IT team, facilitate specifications validation with the business area (MCR), and participate in solution design workshops and provide business input.
</li><li>Work closely with the organization stakeholders of the project both in the Information Technology team (Architecture, Integrations, Governance, etc.) as well on the business side (FNA/Spreading Team) to ensure proper documentation and identification of potential operational risks and subsequently work with the implementation team on the identification and creation of controls to mitigate the identified risks.
</li></ul><p><b>Testing and Quality Assurance
</b></p><ul><li>Work with the business and the information technology team to define scenarios, use cases, user acceptance criteria, and user stories to facilitate implementation, as well as coordinate and execute User Acceptance Testing (UAT) with business users. Document and track issues, ensuring timely resolution.
</li></ul><p><b>Training &amp; Change Management
</b></p><ul><li>Support the development of training materials and documentation, as well as facilitate training sessions and user onboarding activities.
</li></ul><p><b>Project Reporting &amp; Communication
</b></p><ul><li>Provide regular updates to project stakeholders, prepare project documentation, status reports, and meeting minutes as required, while maintaining and submitting comprehensive documentation and regular reporting of the status of activities to the MCR Business Owner.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll need
</b></h2></div><div><ul><li><b>Education: </b>Master in Computer Science, Finance, Business Administration, or other fields relevant to the responsibilities of the role.
</li><li><b>Experience: </b>At least 5 years of experience working on technology implementation projects with at least 3 years of progressive experience in Business Analysis with proven experience in financial services and credit risk, including credit risk platforms and rating methodologies, strong analytical, documentation, problem-solving, and stakeholder engagement skills, expertise in requirements management, process mapping, and UAT coordination, familiarity with regulatory frameworks, proficiency in tools like Excel, Visio, JIRA, and BI platforms, and knowledge of Agile and Waterfall methodologies, who continuously learns, collaborates, innovates, and maintains a strong client focus
</li><li><b>Languages </b>: P roficiency in English and one of the other Bank official languages (Spanish, French or Portuguese) is required.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements
</b></h2></div><div><p><b>Citizenship: </b>No requirements
</p><p><b>Consanguinity: </b>You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Type of contract and duration
 </b></h2></div><div><p>International consultant Full-Time, 12 months (up to 48 months, if applicable).
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What we offer
</b></h2></div><div><p>The IDB Group provides benefits that respond to the different needs and moments of an employee&rsquo;s life. These benefits include:
</p><div><p>A <b>competitive compensation </b>package.
</p></div><div><p>- <b>Leaves and vacations </b><b>: </b>2 days per month of contract + gender-neutral parental leave.
</p></div><div><p><b>- </b><b>Health Insurance </b><b>: </b>the IDB Group provides a monthly allowance for the purchase of health insurance
</p></div><div><p><b>- </b><b>Savings plan </b><b>: </b>The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
</p></div><div><p>-We offer assistance with <b>relocation and visa </b>applications for you and your family when it applies.
</p></div><div><p>- <b>On-site position </b>with the occasional flexibility of teleworking.
</p></div><div><p><b>- </b><b>Development support </b><b>: </b>We offer learning opportunities to boost your professional profile, such as seminars, 1:1 professional counseling, and much more.
</p></div><div><p>- <b>Health and well-being </b><b>: </b>Access to our Health Services Center that provides preventive care and health education for employees.
</p></div><div><p><b>-Other office amenities (as available): </b>Lactation Room, Daycare Center, Gym, Bike Racks, Parking, spouse career support, and others.<br>
</p></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Our culture
</b></h2></div><div><div><p>At the IDB Group , we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
</p></div><div><p>In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
</p></div><div><p>We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org .
</p></div><div><p>#IDBInvest</p></div></div></div></div></div></div></div></div></div>

IDB Invest - Credit Risk Management Consultant

Guidehouse

<div><p><b>Job Family</b><b>:</b></p>
Technology Consulting<p><b><br>
Travel Required</b><b>:</b></p>
None<p><b><br>
Clearance Required</b><b>:</b></p>
Ability to Obtain Public Trust<p></p><p><b>
What You Will Do:</b></p><ul><li><p>
Support a federal Chief Information Officer (CIO) in enhancing office operations and project delivery across a wide range of initiatives and systems.</p></li><li><p>
Lead the development of strategic plans, roadmaps, and project plans that support complex technology integration efforts.</p></li><li><p>
Provide insights to clients to help establish project priorities, resources, and timelines, building trusted relationships with stakeholders along the way.</p></li><li><p>
Initiate, execute, and close out projects of varying scope, size, and complexity while serving as a senior business analyst.</p></li><li><p>
Sourcing and evaluating customer requirements across multiple systems and stakeholder groups.</p></li><li><p>
Track the delivery of key initiatives and enable success through strong analysis and coordination.</p></li><li><p>
Use technical expertise to identify and escalate project risks and dependencies.</p></li><li><p>
Collaborate with agency leaders, vendors, and contracting teams to support successful delivery.</p></li><li><p>
Manage and monitor data calls provided by internal and external stakeholders.</p></li><li><p>
Create and report briefings to client leadership.</p></li><li><p>
Own and execute additional key Department initiatives as required by the CIO.</p></li></ul><p></p><p><b>
What You Will Need:</b></p><ul><li><p>
U.S. citizenship is contractually required for this role.</p></li><li><p>
Must be able to OBTAIN and MAINTAIN a Federal or DoD &quot;PUBLIC TRUST&quot;; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.</p></li><li><p>
Minimum of EIGHT (8) or more years of experience supporting technology projects.</p></li><li><p>
PMP Certification is highly preferred, but ability to obtain is required.</p></li><li><p>
Demonstrated success delivering multiple technology initiatives and building deep trust with customers and stakeholders.</p></li><li><p>
Experience managing or supporting technical projects, escalating risks, and/or managing schedules.</p></li><li><p>
Experience with enterprise systems and deployments (e.g. IT Service Management, Change Requests, and/or Business Analysis, etc.).</p></li><li><p>
Ability to understand complex system and project needs and translate them into actionable business analysis.</p></li></ul><p></p><p><b>
What Would Be Nice To Have:</b></p><ul><li><p>
Bachelor's degree is highly preferred</p></li><li><p>
An ACTIVE and MAINTAINED TOP SECRET Federal or DoD security clearance.</p></li><li><p>
Excellent verbal and written communication skills.</p></li><li><p>
Consulting experience; Federal government consulting a plus.</p></li></ul><p></p>
The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><b><br>
What We Offer</b><b>:</b></p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p></p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave and Adoption Assistance</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Student Loan PayDown</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li><li><p>
Mobility Stipend</p></li></ul><p></p><p><b>
About Guidehouse</b></p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p></p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p></p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p></p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p></p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p></p><p><i>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</i></p></div>

Technical Business Analyst - Senior

R&P Technologies

<div>Overview:
<div>
R&amp;P is looking for a senior level Business Financial Analyst (BFM) who wants to join our team. We are a mid-sized defense contractor providing Business Financial Management, Engineering, Logistics, Program Management and Technical Services to government clients. We are seeking a qualified candidate to provide direct support to the U.S. Maritime Administration (MARAD) in support of the Vessel Acquisition Manager (VAM) legacy as well as new contract activities. The successful candidate will work closely with the Program Manager, Contracting Officer's Representatives (CORs), financial management and contractor team to ensure accurate financial planning, execution, and stewardship of appropriated funds throughout the acquisition lifecycle.</div>
Responsibilities:
<ul><li>Provide comprehensive business financial management support for the VAM 1.0 and 2.0 acquisition programs.</li><li>
Monitor contract funding, obligations, expenditures, burn rates, and remaining balances across multiple task orders and contracts.</li><li>
Develop and maintain detailed financial tracking tools, obligation plans, spend plans, and funding execution reports.</li><li>
Analyze financial performance and identify potential funding shortfalls, underruns, or execution risks.</li><li>
Support development of annual and multi-year program budgets.</li><li>
Prepare budget exhibits, financial status reports, executive dashboards, and briefing materials for MARAD leadership.</li><li>
Reconcile commitments, obligations, expenditures, and available balances using applicable Federal financial management systems.</li><li>
Coordinate with Contracting Officers regarding funding modifications, incremental funding actions, de-obligations, and contract closeout activities.</li><li>
Support acquisition planning by validating funding availability for new contract actions and modifications.</li><li>
Perform financial forecasting and develop estimates for future contract requirements.</li><li>
Track appropriations, reimbursable funding, and execution against approved spend plans.</li><li>
Support responses to internal and external data calls, audits, and financial reviews.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Accounting, Economics, Public Administration, or related discipline.</li><li>
Minimum of 10 years of Federal budget or business financial management experience.</li><li>
Experience supporting major Federal acquisition programs.</li><li>
Experience supporting the U.S. Maritime Administration, the U.S. Department of Transportation, or other Federal civilian agencies. (Preferred)</li><li>
Strong analytical and quantitative skills.</li><li>
Advanced Microsoft Excel proficiency, including pivot tables, financial modeling, and dashboard development.</li><li>
SECRET Clearance or the ability to obtain one</li></ul>
EEO Statement:
<div>
R&amp;P Technologies provides equal opportunity for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (including pregnancy, childbirth or related medical conditions), veteran or marital status, or any other factor prohibited by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.</div><div></div><div><br>
R&amp;P maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Due to security clearance requirements, U.S. citizenship is required for most positions</div>
Salary:
<div>
R&amp;P offers a highly competitive compensation package that includes contributions towards health insurance, 401(k) matching, and other non-salary benefits. Exact salary will be commensurate with experience and qualifications.</div></div>

Senior Business Financial Management (BFM) Analyst

Explore 182+ Customer support analyst in Washington this July. Find roles across top companies and apply now to boost your career.