it help desk specialist Jobs in Washington

it help desk specialist

customer support analyst Jobs in Washington

customer support analyst

cyber security engineer Jobs in Washington

cyber security engineer

help desk escalation coordinator Jobs in Washington

help desk escalation coordinator

help desk specialist

desktop support engineer

Leidos

<div><p><b>Description</b>
</p><p>The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services &amp; Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).</p><p></p><p>
Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 Desktop Support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstations, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite for standard workstations and Secureview workstations. Candidates should be interested in learning new technology and providing support to the user community.</p><p></p><p>
Primary responsibilities will include:</p><ul><li><p>
Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.</p></li><li><p>
Providing Tier 1 and 2 support for multiple domains with users locally and remotely.</p></li><li><p>
Working with Active Directory and Exchange to create, modify and terminate accounts.</p></li><li><p>
Troubleshooting workstations, printers, and other peripheral devices.</p></li><li><p>
Imaging, installing, and configuring workstations, including virtual machine operations.</p></li><li><p>
Troubleshooting Windows 10 and above, as well as Microsoft Office suite.</p></li><li><p>
Learning new technology and providing support to the user community as well as issuing and maintaining Public Key Infrastructure (PKI) tokens.</p></li><li><p>
Working with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.</p></li><li><p>
Troubleshooting Citrix desktop virtualization environment and thin client.</p></li></ul><p></p><p>
Basic Qualifications</p><ul><li><p>
Bachelor&rsquo;s degree from an accredited college with 4-8 years of prior relevant experience or a Master&rsquo;s degree with 2-6 years of prior relevant experience will be considered.</p></li><li><p>
Strong problem solving and organizational skills and able to work in a professional environment.</p></li><li><p>
Strong communication skills, both written and verbal</p></li><li><p>
Clearance Requirement: TS/SCI</p></li></ul><p></p><p>
Preferred Qualifications</p><ul><li><p>
DHS or other government contract experience.</p></li><li><p>
Knowledge of HEITS processes.</p></li><li><p>
Comfortable discussing technical information with users and other support personnel.</p></li><li><p>
Ability to quickly learn new systems and IT concepts.</p></li><li><p>
Strong problem solving and decision making skills.</p></li><li><p>
Ability to work autonomously as well as an integral member of a team.</p></li></ul><p></p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
July 10, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $73,450.00 - $132,775.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Desktop Support Engineer

NIMA Corporation

<div></div><div><p><b>Nash Harbor Solutions (NHS)</b> is seeking qualified and motivated <b>IT Help Desk Specialists (Journeyman Computer Support Specialists)</b> to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.</p><p>
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.</p><div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><p></p><div><b><br>
Responsibilities</b></div><br>
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div><p><b><br>
Minimum Qualifications:</b></p><div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div><p><b>
Preferred Certifications:</b></p><div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div><p><b><br>
Security Requirements:</b></p><p>
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.</p><p><b>
Support Hours: </b>Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.</p><p><b>
Place of Performance:</b></p><p>
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC</p><p>
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.</p><p><b>
Travel: </b>No routine travel is anticipated.</p><div><b>
Benefits:</b> Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div><b><br>
Work Environment:</b></div><div>
The noise level in the work environment is usually light to medium.</div><div></div><p><b><br>
Company Overview: </b>Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.</p><p>
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. <b>Nash Harbor Solutions is an E-Verify employer.</b></p><p>
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</p></div>

IT Help Desk Specialist

VERSA Integrated Solutions

<p>Position: Data Engineer</p><p>Department: Federal Programs</p><p>Location: Washington, DC Metro Area (Hybrid/Onsite based on customer requirements)</p><p>Employment Type: Full-Time</p><p>Salary: Commensurate with Experience</p><p>About VERSA Integrated Solutions</p><p>VERSA Integrated Solutions delivers innovative Cloud, Data, Artificial Intelligence, Cybersecurity, and Enterprise IT solutions to Federal Government agencies. We help agencies modernize mission-critical systems by implementing secure, scalable, cloud-native technologies that enable advanced analytics, operational excellence, and data-driven decision making.</p><p>Position Summary</p><p>VERSA Integrated Solutions is seeking a highly motivated Data Engineer to design, build, optimize, and maintain enterprise data platforms supporting Federal Government customers. The Data Engineer develops robust ETL/ELT pipelines, cloud-based data integration solutions, and enterprise data repositories that support business intelligence, artificial intelligence, reporting, and operational analytics.</p><p>The successful candidate will collaborate closely with Data Architects, AI/ML Engineers, Database Administrators, Software Developers, Cloud Engineers, and Business Analysts to ensure high-quality, secure, and scalable data solutions.</p><p>Position Objectives</p><p>The Data Engineer will:</p><ul><li>Design enterprise data pipelines.&bull; Integrate structured and unstructured data sources.&bull; Support cloud data modernization initiatives.&bull; Improve enterprise data quality.&bull; Enable analytics and AI initiatives.&bull; Automate data processing workflows.</li></ul><p>Major Duties &amp; Responsibilities</p><p>Data Pipeline Development</p><ul><li>Design, develop, and maintain scalable ETL/ELT pipelines.&bull; Integrate internal and external data sources.&bull; Automate ingestion, transformation, and validation processes.&bull; Optimize data movement across enterprise platforms.&bull; Monitor pipeline performance and reliability.</li></ul><p>Cloud Data Engineering</p><p>Support enterprise cloud platforms including:</p><ul><li>Azure Data Factory&bull; Azure Synapse Analytics&bull; Azure Data Lake&bull; Microsoft Fabric&bull; AWS Glue&bull; AWS Redshift&bull; Databricks</li></ul><p>Develop cloud-native data integration solutions supporting modernization initiatives.</p><p>Data Integration</p><ul><li>Develop APIs supporting enterprise integrations.&bull; Process structured, semi-structured, and unstructured data.&bull; Build real-time and batch processing solutions.&bull; Support streaming technologies such as Apache Kafka and Azure Event Hub.</li></ul><p>Data Quality</p><ul><li>Validate incoming datasets.&bull; Develop automated quality checks.&bull; Monitor completeness and accuracy.&bull; Resolve data anomalies.&bull; Implement data lineage and audit capabilities.</li></ul><p>Analytics Support</p><p>Provide data services supporting:</p><ul><li>Power BI&bull; Tableau&bull; AI/ML models&bull; Executive dashboards&bull; Predictive analytics&bull; Operational reporting</li></ul><p>DevSecOps</p><p>Collaborate with engineering teams to:</p><ul><li>Automate deployments&bull; Implement Infrastructure as Code&bull; Support CI/CD pipelines&bull; Improve monitoring and observability&bull; Secure enterprise data environments</li></ul><p>Required Technical Skills</p><p>Languages</p><ul><li>Python&bull; SQL&bull; Spark&bull; PySpark&bull; PowerShell</li></ul><p>Cloud</p><ul><li>Azure&bull; Azure Data Factory&bull; Azure Synapse&bull; Azure SQL&bull; Azure Storage&bull; Microsoft Fabric</li></ul><p>Databases</p><ul><li>SQL Server&bull; PostgreSQL&bull; Oracle&bull; Snowflake&bull; Databricks</li></ul><p>Tools</p><ul><li>Git&bull; GitHub&bull; Azure DevOps&bull; Terraform&bull; Docker&bull; Kubernetes</li></ul><p>Preferred Skills</p><ul><li>Apache Kafka&bull; Azure Event Hub&bull; REST APIs&bull; JSON/XML&bull; Delta Lake&bull; Data Lakehouse Architecture&bull; AI data preparation&bull; MLOps</li></ul><p>Education</p><p>Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, Mathematics, or a related discipline.</p><p>Experience Levels</p><p>Junior (0&ndash;4 Years)</p><ul><li>SQL development&bull; Python programming&bull; ETL fundamentals&bull; Database experience</li></ul><p>Intermediate (5&ndash;9 Years)</p><ul><li>Cloud data engineering&bull; Azure or AWS experience&bull; Production ETL development&bull; API integration</li></ul><p>Senior (10&ndash;14 Years)</p><ul><li>Enterprise cloud modernization&bull; Data platform leadership&bull; Performance optimization&bull; Mentoring junior engineers</li></ul><p>SME (15+ Years)</p><ul><li>Enterprise Data Engineering strategy&bull; Federal modernization leadership&bull; AI-enabled data platforms&bull; Large-scale cloud migration</li></ul><p>Preferred Certifications</p><ul><li>Microsoft Certified: Azure Data Engineer Associate&bull; Databricks Certified Data Engineer&bull; AWS Certified Data Engineer&bull; SnowPro Core&bull; ITIL&reg; Foundation</li></ul><p>Desired Federal Experience</p><p>Experience supporting NIH, CMS, Census Bureau, Commerce, DHS, DOD, or other Federal agencies is highly desirable.</p><p>Security Clearance</p><p>Ability to obtain and maintain a Public Trust or higher clearance, depending on customer requirements.</p><p>Why Join VERSA?</p><p>Join a team building modern data platforms that enable Federal agencies to leverage artificial intelligence, cloud computing, and enterprise analytics to accomplish mission objectives.</p><p>Equal Employment Opportunity</p><p>VERSA Integrated Solutions is an Equal Opportunity Employer committed to diversity, inclusion, and equal opportunity for all qualified applicants.</p><p>Pay: $120,000.00 - $150,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Washington, DC 20591</p>

Data Engineer

SAIC

<div><p>Job ID: 2613941</p><p><b>
Location: </b>Washington, DC, US</p><p><b>
Date Posted: </b>2026-06-23</p><p><b>
Category: </b>Program Management</p><p><b>
Subcategory: </b>Program Mgmt</p><p><b>
Schedule: </b>Full-Time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>None</p><p><b>
Clearance Level Must Be Able to Obtain: </b>Public Trust</p><p><b>
Potential for Remote Work: </b>ORA_ON_SITE</p><p><b><br>
Description</b>
</p><p>SAIC is seeking a Windows Server Lead to support our government contract.</p><p>
The successful candidate will provide oversight and management support for 30+ Windows engineers responsible for providing operations and maintenance (O&amp;M) and engineering support for the Common Operating Environment of the Department of Transportation (DOT) Common Operating Environment (COE). The Server Tower Lead is responsible for providing leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop services, OS vulnerability remediation, Windows Server and workstation patching, hypervisor (VMware, HyperV) management, provisioning servers (on-prem, AWS GovCloud, AWS, Azure, Oracle, and Google), design and deploying HA/DR capabilities, and supporting DOT&rsquo;s field site reduction plans / migration to Cloud. This team also supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager, Delinea Privilege Manager, Varonis, and multiple technologies.<br>
The successful candidate will provide expertise from responding to OCIO Initiatives and requirements to prevent service degradations and outages and supporting service restoration activities during outages. This position will provide maintenance, implementation, and design services for Windows-based systems across the enterprise. In addition, the position will be responsible for resolving and completing assigned tasks and Change Requests and will act as an escalation for support issues. The candidate will also be responsible for applying new solutions through research and collaboration with team members and will be advising on course of actions for new application initiatives.</p><p><b><br>
Job Description and Duties</b></p><ul><li><b>
Full-time Onsite at DOT HQ, Washington DC. </b>Ideal candidate will cover later shift providing support ending sometime between 5pm and 7pm daily.</li><li>
Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets. Monitor assignment group queues for unassigned and aging tickets. Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.</li><li>
Oversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.</li><li>
Oversea documentation of Windows systems, processes, procedures, etc.</li><li>
Facilitate and lead daily change management meetings with team and government staff to review and approve Change Requests using the ServiceNow Dashboard.</li><li>
Provide Windows Server Tower inputs presentations and deliverables to the DOT and SAIC managers.</li><li>
Collaborate with team members to provide inputs to multiple ad hoc and recurring data calls including the monthly Program Management Review (PMR), bi-weekly progress review (BPR), and Application Hosting weekly calls.</li><li>
Perform Root Cause Analysis and Problem Management for the Windows systems and tools.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Provide support for new enterprise systems and in support of engineering solutions to address existing issues.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li></ul>
<p></p><p><b>Qualifications</b>
</p><p><b>Required Education and Experience:</b></p><ul><li>
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and ten (10) years or more of related experience; Masters and eight (8) years or more experience ; PhD or JD and five (5) years or more experience.</li><li>
Must have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation.</li><li>
Demonstrated experience managing multi-discipline server and system operation teams.</li><li>
Expert-level experience managing service delivery and solutioning</li><li>
Experience managing teams of 30+ personnel performing complex engineering, operations, and maintenance support.</li><li>
Project Manager, Project Lead, and/or Program Manager experience leading teams of similar size and scope strongly preferred, ideally supporting government clients.</li><li>
 Must be able to collaborate across other Infrastructure and vendor teams to develop solutions with multi-faceted requirements spanning across technologies, and sometimes multiple task orders.</li><li>
Experience leading troubleshooting calls spanning across multiple teams and using multi-discipline approach.</li><li>
Must have extensive knowledge of multi-vendor server operating systems.</li><li>
Demonstrated experience in a fast tempo ITSM support environment.</li><li>
Experience with performing root cause analysis, risk identification, and risk mitigation</li><li>
Strong interpersonal skills including the ability to collaborate effectively.</li><li>
Demonstrated experience in a fast tempo ITSM support environment.<br>
<br>
<b>Preferred skills and qualifications:</b></li><li>
Demonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&amp;M) and engineering.</li><li>
Enterprise Architect experience, particularly in medium to large size government environments</li><li>
ServiceNow ITSM platform and experience managing tickets, building dashboards, running queries, and building out workflows</li><li>
Experience leading on-premises to cloud migrations to Azure, AWS, OCI, and/or GCP</li><li>
Project Management Professional (PMP) Certification</li><li>
Certified Scrum Master (CSM), Scaled Agile Framework (SAFe), PMI‑ACP (Agile Certified Practitioner), PSM I (Professional Scrum Master I) or other agile certifications</li><li>
ITIL certification(s) and ITSM</li><li>
AWS, Azure Cloud, Google solution architect/ enterprise architect certification(s)</li></ul><br>
<p></p>Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Windows Server Lead

<p>Position: AI/ML Engineer</p><p>Location: Washington, DC Metro Area (Hybrid/Onsite based on customer requirements)</p><p>Employment Type: Full-Time</p><p>Salary: Commensurate with Experience</p><p>About VERSA Integrated Solutions</p><p>VERSA Integrated Solutions is a premier provider of Information Technology, Artificial Intelligence, Cybersecurity, Cloud, Data Analytics, and Engineering services supporting Federal Government agencies. We help agencies modernize operations through innovative technologies, secure architectures, and mission-driven solutions. Our teams work on high-impact initiatives that improve decision-making, operational efficiency, and citizen services.</p><p>Position Summary</p><p>VERSA Integrated Solutions is seeking an experienced AI/ML Engineer to design, develop, deploy, and maintain Artificial Intelligence (AI) and Machine Learning (ML) solutions supporting Federal Government customers. The successful candidate will work closely with data scientists, software engineers, cloud architects, cybersecurity professionals, and business stakeholders to build intelligent applications that leverage predictive analytics, machine learning, generative AI, and large language models (LLMs).</p><p>The AI/ML Engineer will support the full lifecycle of AI solutions&mdash;from data preparation and model development to deployment, monitoring, optimization, and governance&mdash;while ensuring compliance with federal security, privacy, and Responsible AI requirements.</p><p>Position Objectives</p><p>The AI/ML Engineer will:</p><ul><li>Design and implement scalable AI and ML solutions.&bull; Build and optimize machine learning models for structured and unstructured data.&bull; Develop data pipelines to support AI workloads.&bull; Integrate AI capabilities into enterprise applications.&bull; Ensure AI solutions comply with federal security, privacy, and governance requirements.&bull; Collaborate with cross-functional teams to deliver mission-focused outcomes.</li></ul><p>Major Duties &amp; Responsibilities</p><p>AI &amp; Machine Learning Development</p><ul><li>Design, develop, train, test, and deploy machine learning models.&bull; Build supervised, unsupervised, reinforcement learning, and deep learning solutions.&bull; Develop predictive analytics and classification models.&bull; Optimize model performance and accuracy through feature engineering and hyperparameter tuning.&bull; Build reusable AI components and services.</li></ul><p>Generative AI &amp; Large Language Models</p><ul><li>Develop solutions using Large Language Models (LLMs).&bull; Implement Retrieval-Augmented Generation (RAG) architectures.&bull; Engineer prompts and fine-tune models where appropriate.&bull; Evaluate AI model outputs for accuracy, explainability, and bias.&bull; Support secure deployment of generative AI capabilities.</li></ul><p>Data Engineering &amp; Preparation</p><ul><li>Build and maintain data ingestion and transformation pipelines.&bull; Clean, normalize, and prepare structured and unstructured datasets.&bull; Collaborate with Data Engineers to optimize data availability and quality.&bull; Implement feature stores and model-ready datasets.</li></ul><p>MLOps &amp; Model Lifecycle Management</p><ul><li>Automate model training, testing, deployment, and monitoring.&bull; Develop CI/CD pipelines for machine learning solutions.&bull; Monitor model drift, performance degradation, and retraining needs.&bull; Maintain version control for models, datasets, and code.</li></ul><p>Responsible AI &amp; Governance</p><ul><li>Implement Responsible AI principles including fairness, transparency, explainability, and accountability.&bull; Ensure compliance with NIST AI Risk Management Framework, Executive Orders, and agency-specific AI policies.&bull; Document AI models, assumptions, limitations, and validation results.</li></ul><p>Collaboration &amp; Innovation</p><ul><li>Partner with software developers, cloud engineers, and business analysts to integrate AI into enterprise solutions.&bull; Present technical findings and recommendations to stakeholders.&bull; Evaluate emerging AI technologies and recommend improvements.</li></ul><p>Required Technical Skills</p><ul><li>Python&bull; SQL&bull; TensorFlow&bull; PyTorch&bull; Scikit-learn&bull; Pandas&bull; NumPy&bull; Hugging Face Transformers&bull; LangChain or similar orchestration frameworks&bull; Azure AI Services or Azure Machine Learning&bull; AWS SageMaker (preferred)&bull; Git/GitHub&bull; Docker&bull; Kubernetes&bull; RESTful APIs</li></ul><p>Preferred Skills</p><ul><li>Experience with Retrieval-Augmented Generation (RAG)&bull; Prompt engineering for LLMs&bull; Vector databases (e.g., Pinecone, Azure AI Search)&bull; Knowledge graph integration&bull; Natural Language Processing (NLP)&bull; Computer Vision&bull; Time-series forecasting&bull; Knowledge of FedRAMP and Zero Trust environments</li></ul><p>Required Qualifications</p><ul><li>Strong analytical and problem-solving skills.&bull; Excellent written and verbal communication skills.&bull; Ability to translate business requirements into AI-driven technical solutions.&bull; Experience working in Agile/DevSecOps environments.&bull; Experience supporting federal government customers is highly desirable.</li></ul><p>Education</p><p>Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Software Engineering, Mathematics, Statistics, or a related field. A Master's degree is preferred. Equivalent experience may be substituted for education.</p><p>Experience Levels</p><p>Junior (0&ndash;4 Years)</p><ul><li>Experience with Python and machine learning fundamentals.&bull; Exposure to cloud platforms and data science tools.&bull; Participation in AI/ML projects through coursework, internships, or professional experience.</li></ul><p>Intermediate (5&ndash;9 Years)</p><ul><li>Development and deployment of production AI/ML models.&bull; Experience with MLOps pipelines and cloud AI services.&bull; Collaboration with cross-functional software development teams.</li></ul><p>Senior (10&ndash;14 Years)</p><ul><li>Leadership in designing enterprise AI solutions.&bull; Expertise in generative AI, LLMs, and Responsible AI practices.&bull; Experience mentoring junior engineers and leading technical initiatives.</li></ul><p>Subject Matter Expert (15+ Years)</p><ul><li>Recognized authority in enterprise AI strategy and implementation.&bull; Experience shaping AI governance and modernization initiatives for large organizations.&bull; Trusted advisor to executive leadership on AI adoption and emerging technologies.</li></ul><p>Preferred Certifications</p><ul><li>Microsoft Certified: Azure AI Engineer Associate&bull; Microsoft Certified: Azure Data Scientist Associate&bull; AWS Certified Machine Learning &ndash; Specialty&bull; Google Professional Machine Learning Engineer&bull; TensorFlow Developer Certificate&bull; Databricks Certified Machine Learning Professional&bull; ITIL&reg; 4 Foundation (preferred)</li></ul><p>Desired Federal Experience</p><p>Experience supporting one or more of the following agencies is highly desirable:</p><ul><li>U.S. Census Bureau&bull; National Institutes of Health (NIH)&bull; Centers for Medicare &amp; Medicaid Services (CMS)&bull; Department of Commerce&bull; Department of Homeland Security (DHS)&bull; Department of Defense (DoD)&bull; Department of Labor (DOL)</li></ul><p>Security Clearance</p><ul><li>Ability to obtain and maintain a Public Trust or higherclearance, depending on customer requirements.</li></ul><p>Work Environment</p><ul><li>Hybrid or onsite within the Washington, DC Metro Area based on customer requirements.&bull; Collaborative, fast-paced environment supporting mission-critical federal AI initiatives.&bull; Occasional travel to customer sites may be required.</li></ul><p>Why Join VERSA?</p><p>At VERSA, you'll work alongside experts delivering innovative AI solutions that help federal agencies solve complex mission challenges. We invest in continuous learning, professional certifications, and opportunities to work with cutting-edge technologies, including machine learning, generative AI, cloud platforms, and advanced analytics.</p><p>Equal Employment Opportunity</p><p>VERSA Integrated Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.</p><p>Pay: $118,467.98 - $142,671.13 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul><p>Work Location: Hybrid remote in Washington, DC 20591</p>

Software Engineer - Data, AI/ML & Analytics

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Top Secret</div>
</div><div></div><div>Category
<div>Cyber and IT Risk Management</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
<i>(</i><i>Hybrid Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Building Architecture</p>
</div><div><p>Design</p>
</div><div><p>VMware</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ223555</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>None</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p>The Sr. Cyber Security Architect will provide subject matter expertise across cloud security, identity architecture, Zero Trust, network segmentation, application/container security, and enterprise monitoring capabilities. This role requires adaptability, critical thinking, and leadership advisory skills as the position aims to fundamentally re-shape the client&rsquo;s cybersecurity posture. The position requires the ability to operate with substantial independence, as the architect will spearhead multi-disciplinary technical efforts, act as an advisor to executives, and ensure the modernization and evolution of the client&rsquo;s technology environment.</p>
<p></p><p>The Security Architect is also responsible for defining and implementing secure enterprise architectures, engineering complex cybersecurity solutions, and integrating federal security mandates across the agency's technology stack.</p>
<ul><li>Lead enterprise cybersecurity architecture efforts by designing and governing integrated architectures across identity, devices, networks, applications, and data within a Zero Trust model.</li>
<li>Develop secure architectures for hybrid on-prem/cloud environments, Microsoft 365, identity services, and container ecosystems.</li>
<li>Establish enterprise patterns, baselines, and engineering standards.</li>
<li>Ensure alignment with NIST SP 800 53, RMF, and OMB/CISA directives.</li>
<li>Lead major cybersecurity modernization initiatives including defining scope, technical objectives, dependencies, schedules, and measurable outcomes.</li>
<li>Implement security infrastructure upgrades; Provide secure architecture solutions for Virtual Desktop and Server Infrastructures</li>
<li>Coordinate engineering, cloud, network, application, and development teams to oversee threat modeling, secure API design, encryption, secrets management.</li>
<li>Manage architectural risk; conduct impact analyses; and enforce technical quality gates.</li>
<li>Leading Zero Trust-aligned enterprise architectures across identity, cloud, applications, and data AND establishing standards and baselines to ensure compliance with NIST, RMF, and federal directives.</li>
<li>Performing functional testing and validation of security products.</li>
<li>Designing and implementing secure file sharing and cross domain solutions.</li>
<li>Directing or participating in major cybersecurity modernization efforts (i.e. coordinating cross-functional teams, managing architectural risk, overseeing pilots and vendor integrations, and driving enterprise application security).</li>
<li>Advancing the security of enterprise applications and platforms by embedding secure designing practices; integrating automated security testing and software-composition analysis; and applying threat analysis, API security, and data protection strategies.</li>
<li>Advising senior leadership on strategy and enterprise risk; leading or participating in architecture boards and interagency councils or industry working groups; and representing the organization to internal and external stakeholders.</li>
</ul><p></p><p>WHAT YOU&rsquo;LL NEED TO SUCCEED</p>
<p>Bring your cyber expertise and drive for innovation to GDIT. The Cybersecurity Analyst Sr Principal must have:</p>
<ul><li>Education: Bachelors degree in a technical discipline</li>
<li>Experience: 10+ years of related experience</li>
<li>Desired Technical skills: Experience with various Operating Systems (Linux/Windows/MacOS), various scripting languages (Python/Perl/Shell, etc); SEIM technologies (IBM Qradar, Splunk, or Elastic); on-prem and cloud implementations, IDS/IPS solutions; VMWare (ESXi, VMware vCenter, VMware VSAN, VMware View)</li>
<li>Security clearance level: TS with SCI Eligibility</li>
<li>US citizenship required</li>
<li>Role requirements: Onsite presence required, with telework availability (approval required); limited CONUS travel.</li><br>
</ul><div><br>
GDIT IS YOUR PLACE
<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities
</li><li>Support: An internal mobility team focused on helping you achieve your career goals
</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
</li><li>Community: Award-winning culture of innovation and a military-friendly workplace
</li></ul><br>
OWN YOUR OPPORTUNITY
<br>
Explore a career in cyber at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.
</div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>10 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
</div><p></p><div>Travel Required
<p>Less than 10%</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely salary range for this position is $178,500 - $241,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Sr. Cybersecurity Architect - Active Top Secret

ITC Federal

<div>Overview:
<p><b>
Senior Network Engineer (Cisco/Juniper)</b></p><p><i>
Top Secret Clearance Required | 100% Onsite &mdash; Washington, DC</i></p><p><b>
Government Agency: </b>U.S. Department of Justice, National Security Division (DOJ NSD)</p><p><b>
Position Type: </b>Full-Time, Government Contractor Support</p><p><b>
Location: </b>100% Onsite &mdash; Washington, DC (no remote or hybrid option for this role)</p><p><b>
Clearance: </b>Active Top Secret required, with the ability to obtain a DOJ Sensitive Compartmented Information (SCI) eligibility</p><p><b>
Benefits: </b>Medical, dental, and vision coverage; 401(k); Flexible Spending Account (FSA); 11 paid federal holidays; PTO; education reimbursement</p><p><b>
About ITC Federal</b></p><p>
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.</p><p><b>
Mission Overview</b></p><p>
The National Security Division (NSD) carries out the Department of Justice's highest priority: combating terrorism and other threats to national security. NSD's Infrastructure Support and Software Development Services division delivers the full range of IT services required to sustain NSD's infrastructure and operations, including network engineering, software development, systems engineering, and service desk support. The Senior Network Engineer plays a direct role in keeping this mission-critical infrastructure secure, available, and performing at the standard a national security environment demands.</p><p><b>
Position Summary</b></p><p>
The Senior Network Engineer is responsible for the design, administration, and sustained operation of NSD's wide area and local area network infrastructure. This is a hands-on engineering role that combines day-to-day operational support with higher-level responsibilities such as evaluating the impact of proposed network changes, troubleshooting complex connectivity and performance issues, and ensuring the network environment remains compliant with DoD Security Technical Implementation Guide (STIG) standards.</p>
Responsibilities:
<div><b>
Responsibilities</b></div><ul><li><b>
Network administration and support &mdash; </b>Administer, support, and maintain enterprise network capabilities across wide area and local area networks, ensuring consistent uptime and performance for a high-security mission environment.</li><li><b>
Operations and sustainment &mdash; </b>Perform day-to-day network operations and support activities, including monitoring, configuration management, and routine maintenance of routing and switching infrastructure.</li><li><b>
Change impact evaluation &mdash; </b>Evaluate proposed network changes for operational impact prior to implementation, identifying risks to availability, security, or performance and recommending mitigations.</li><li><b>
Performance and connectivity troubleshooting &mdash; </b>Evaluate network performance trends and resolve network and connectivity problems, applying structured troubleshooting methodology across Layer 1 through Layer 3.</li><li><b>
LAN performance management &mdash; </b>Manage local area network performance and proactively troubleshoot degradations before they affect end users or mission systems.</li><li><b>
Security compliance &mdash; </b>Maintain network infrastructure configurations in accordance with applicable STIG guidelines, supporting the organization's continuous compliance and audit readiness posture.</li><li><b>
Cross-functional support &mdash; </b>Partner with applications programmers and engineering staff working within the networking environment to ensure infrastructure changes align with application and system requirements.</li><li><b>
Documentation and reporting &mdash; </b>Maintain accurate, up-to-date records of network configurations, changes, and incidents using Excel-based tracking tools and other documentation standards required by the program.</li></ul>
Qualifications:
<p><b>
Required Qualifications</b></p><ul><li><b>
10+ years </b>of progressive Network Administration/Engineering experience, including direct responsibility for enterprise-scale routing, switching, and security infrastructure in a production environment.</li><li><b>
Demonstrated, hands-on professional experience with Cisco and Juniper </b>technologies, including configuration, troubleshooting, and lifecycle management of routers, switches, and firewalls in an operational network.</li><li><b>
Hardware and platform experience </b>with some combination of the following (not all required):</li><li>
Cisco routers: 2500, 2600, 3600, 3800, 4500, 9200, 9300, and 1200 series</li><li>
Cisco Catalyst switches: 2900, 3500, 3700, 4500, 5500, 6500 series</li><li>
Cisco Nexus switches (1000V, 2000, 5000, 7000), ASA 5500 series, Firepower Threat Defense (FTD), Cisco ACS, and ASR 1004 routers</li><li>
Juniper routers, switches, and firewalls (SRX and EX series)</li><li><b>
Strong working knowledge of core network protocols and technologies, </b>including OSPF, BGP, IS-IS, RIP, IGRP/EIGRP, IPv6, HSRP, VRRP, AAA, TACACS, RADIUS, ACL, IPSec, GRE, PPTP, PPP, HDLC, ISL, 802.1Q, and 802.1X &mdash; with the ability to apply this knowledge to real-world design and troubleshooting scenarios, not just textbook familiarity.</li><li><b>
Solid grounding in Layer 1 and Layer 2 troubleshooting and technologies, </b>with the ability to isolate physical-layer and data-link-layer issues quickly in a live operational environment.</li><li><b>
Ability to work 100% onsite in Washington, DC. </b>This position does not support remote or hybrid work; candidates must be able to report to the DOJ NSD facility in Washington, DC on a daily basis.</li></ul><p><b>
Desired Qualifications</b></p><ul><li><b>
Cisco certifications </b>such as CCNA or CCNP, demonstrating formal validation of routing, switching, and network engineering competencies.</li></ul><p><b>
Education Requirements</b></p><ul><li>
Bachelor's degree preferred; equivalent additional professional experience (2+ years beyond the required experience above) may be substituted in lieu of a degree.</li></ul><p><b>
Security Clearance Requirements</b></p><ul><li>
Active Top Secret clearance required, with the ability to obtain DOJ Sensitive Compartmented Information (SCI) eligibility.</li></ul><p><b>
Work Environment and Physical Demands</b></p><p>
This position is performed 100% onsite at the DOJ NSD facility in Washington, DC, in a general office environment. Candidates must be able to function effectively in a standard office setting on a full-time, in-person basis.</p><p><b>
Equal Opportunity Employer</b></p><p>
ITC Federal is an equal opportunity employer and will not discriminate against any applicant for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition, or on any other basis prohibited by law.</p></div>

Senior Network Engineer (Cisco/Juniper)

Explore 159+ Desktop support engineer in Washington this July. Find roles across top companies and apply now to boost your career.