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KMRG, LLC

<div><b>Title: </b>IT Help Desk Specialist<br>
<b>Location:</b> Washington, DC<br>
<b>Schedule:</b> Full-time, onsite Monday-Friday<br>
<b>Salary: </b>$108,000 - $125,000<br>
<br>
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently.<br>
<br>
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security.<br>
<br>
Apply today!<br>
<br>
<b>RESPONSIBILITIES</b><br>
<i>Support Help Desk &amp; User Support</i><ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul><i>
Device Deployment &amp; Endpoint Support</i><ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul><i>
System Administration &amp; Troubleshooting</i><ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul><i>
Security &amp; Asset Support</i><ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul><i>
Documentation &amp; Team Coordination</i><ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul><br>
<b>
REQUIRED BACKGROUND
</b><ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul><br>
<b>
REQUIRED CAPABILITIES</b><ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul><br>
<b>
LOCATION
</b><ul><li>Washington, DC 20515</li></ul><br>
<b>
TRAVEL</b><ul><li>
Travel may be required</li></ul><br>
<b>
WORK HOURS</b><ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul><br>
<b>
TELEWORK</b><ul><li>
N/A</li></ul><br>
<b>
CLEARANCE</b><ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul><br>
<b>CLIENT</b><ul><li>
 Congressional Budget Office (CBO)</li></ul><br>
<b>
EMPLOYMENT CLASSIFICATION</b><ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul><br>
<b><i>******************</i></b><br>
<br>
<b>KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.<br>
<br>
<b>Other Considerations. </b>Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.<br>
<p>
</p><p>rNO5p5LJry</p></div>

IT Help Desk Specialist

NIMA Corporation

<div></div><div><p><b>Nash Harbor Solutions (NHS)</b> is seeking qualified and motivated <b>IT Help Desk Specialists (Journeyman Computer Support Specialists)</b> to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.</p><p>
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.</p><div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><p></p><div><b><br>
Responsibilities</b></div><br>
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div><p><b><br>
Minimum Qualifications:</b></p><div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div><p><b>
Preferred Certifications:</b></p><div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div><p><b><br>
Security Requirements:</b></p><p>
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.</p><p><b>
Support Hours: </b>Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.</p><p><b>
Place of Performance:</b></p><p>
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC</p><p>
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.</p><p><b>
Travel: </b>No routine travel is anticipated.</p><div><b>
Benefits:</b> Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div><b><br>
Work Environment:</b></div><div>
The noise level in the work environment is usually light to medium.</div><div></div><p><b><br>
Company Overview: </b>Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.</p><p>
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. <b>Nash Harbor Solutions is an E-Verify employer.</b></p><p>
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</p></div>

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>IT Specialist II </b>for a Full-Time position.</p><h2 class="jobSectionHeader"><b>
Position Summary:</b></h2><p>
This role is largely responsible for providing remote telephone and email-based IT operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position requires a high level of IT support knowledge, customer service experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours</p><p><b>
Key Responsibilities</b></p><ul><li>
Some of the primary responsibilities of this role would include:</li><li>
Remote telephone-based Call Center / Help Desk / Service Desk support services</li><li>
Owning, tracking, troubleshooting and resolving IT incidents and service requests</li><li>
Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)</li><li>
This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</li></ul><p><b>
Qualifications</b></p><ul><li>
Two (2) + years&rsquo; of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.</li><li>
High school diploma or equivalent. Bachelor's Degree preferred.</li><li>
Operating Systems (Windows 11)</li><li>
Active Directory Experience</li><li>
Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)</li><li>
Printer Support Experience</li><li>
Familiar w/Command Prompts</li><li>
Web Browsers (Google, Edge, Chrome, and Mozilla)</li><li>
Troubleshoot basic Wi‑Fi connectivity issues, including SSID identification, password resets, and signal-strength checks.</li><li>
Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).</li></ul><p><b>
Preferred</b></p><ul><li>
Sharepoint</li><li>
VPN Experience (Global Protect.)</li><li>
Remote Support Software (Bomgar)</li><li>
Mobile Devices (Android and iOS)</li><li>
Software Installation Experience</li><li>
Network Drive Support Experience</li><li>
Contact Center/Call Center/Helpdesk experience preferred</li><li>
Customer Service Skills/Customer Experience Training</li><li>
Customer Advocacy Behaviors</li><li>
Critical thinking/Problem Solving skills</li><li>
Effective Communication Strategies</li><li>
Self-Starter/Resourceful</li><li>
Independent Learning/Resourcing</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</li></ul><p></p><p><b><br>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

IT Specialist II

One Medical

<div><div><div><p><b>About Us</b></p>
</div>
<div><p>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.</p>
<p>
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.</p>
</div></div><p><b>
The Opportunity</b></p>
<p>
As a One Medical Phlebotomist/Front Desk (internally known as Lab Services Specialist/Member Support Specialist) team member at one of our offices you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.</p>
<p>
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.</p>
<p><b>
What you'll likely work on:</b></p>
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
<p>These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.</p>
<p><b>
What you'll need:</b></p>
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
<p><b>Competitive salary: </b>the range for this role is <b>$22.75 to $24.75</b> per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.</p>
<p>
This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 7am-7pm based at one of our office locations in Washington, DC.</p><div><p><b>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:</b></p>
<p>
Taking care of you today</p>
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
<p>Protecting your future for you and your family</p>
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
<p><b>In addition to the comprehensive benefits package outlined above, practicing clinicians also receive</b></p>
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
<p></p><p>One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.<br>
<br>
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</p></div></div><p></p>

Phlebotomist/Front Desk

AAC Inc

<div><p>Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk.</p><br>
<br>
<br>
Required Experience<br>
<p>Qualifications:</p>
<ul><li> Requires a high school diploma/GED and a minimum of three years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.</li></ul>
<ul><li> Required experience includes support of standard office computing equipment (PC&rsquo;s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 &amp; 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), Active Directory, and work on a service desk.
</li></ul><ul><li> Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.</li></ul>
<ul><li> Must have foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues.</li></ul>
<ul><li> ITSM ticketing system experience required, BMC Helix experience is preferred.</li></ul>
<ul><li> Ability to communicate orally and in writing.</li></ul>
<ul><li> Must have a positive and patient customer service attitude.</li></ul>
<ul><li> Must be able to work independently and within a team in a fast-paced environment.</li></ul>
<ul><li> Must be able to attain agency suitability clearance prior to start date.</li></ul>
<ul><li> Experience supporting a mid-sized Federal agency enterprise is a plus.</li></ul>
<ul><li> Relevant certifications such as A+, HDI, ITIL 4, and M365 are preferred, but not required.</li></ul><br>
<div></div>
<div>
Salary: 55-70k</div></div>

Service Desk Technician (Tier 1)

Trinity College

<div><div><b>Salary: $18.40 hourly rate</b></div><div></div><div><br>
The Sister Helen Sheehan Library at Trinity Washington University located in Washington, D.C. is seeking a part-time Library Associate to join our dedicated, service-oriented team. We're looking for an enthusiastic and flexible individual who can thrive in a dynamic academic environment and help us fulfill our mission of providing exceptional service to the University community.</div><div></div><div><br>
This position is ideal for someone who enjoys a variety of tasks and has a passion for connecting people with information. The Library Associate plays a key role in multiple library functions, including public services, technical services, and student staff supervision. The successful candidate will report to the University Librarian and will be a key contributor to our team's success, working with moderate supervision to support library operations.</div><div></div><div><b><br>
Duties and Responsibilities:</b></div><div></div><div><br>
The Library Associate supports our team of librarians and the University Librarian. This role is a great opportunity to make a direct impact on the student experience. Core duties include, but are not limited to:</div><div></div><div><br>
The Library Associate supports Librarians and the University Librarian. Duties may include, but are not limited to the following:</div><div></div><ul><li><b><br>
Front-line Patron Services</b>: Providing courteous and efficient assistance to patrons with circulation services (checking materials in and out using our ILS, Alma), course reserves, and interlibrary loan requests.</li><li><b>
Reference and Research Support</b>: Assisting patrons in locating and using both digital and print resources, helping to build their information literacy skills.</li><li><b>
Supervision and Mentorship</b>: Delegating tasks, training, and supervising student workers, fostering a collaborative and supportive team environment.</li><li><b>
Technical Services</b>: Assisting with the processing of new library materials, including books and periodicals, using systems like OCLC and our ILS.</li><li><b>
Collection and Program Support</b>: Helping with the maintenance of library collections, creating engaging book displays, and assisting with library programming and events.</li><li><b>
Administrative Tasks</b>: Responding to inquiries via the library email, managing media room schedules, and troubleshooting basic technology issues (e.g., printing problems).</li><li><b>
Resource Coordination</b>: Coordinating the timely retrieval and delivery of books and journal articles for individuals and partner institutions.</li><li><b>
Policy and Procedure Implementation</b>: Administering library policies and assisting with the implementation of new procedures and services to enhance efficiency and patron experience.</li><li><b>
Weekend Desk Rotation</b>: Serving on the weekend reference desk rotation as part of a shared team schedule.</li></ul><div></div><div><b><br>
Requirements and Qualifications:</b></div><div></div><div><br>
We are seeking a candidate with a strong service ethic and the ability to adapt to a rapidly changing library landscape.</div><ul><li>
Bachelor&rsquo;s degree is required.</li><li>
Experience with automated library systems (ILS) and online databases is highly desirable.</li><li>
Demonstrated ability to perform detailed computer work and to quickly learn new library-related software.</li><li>
Strong oral and written communication skills, with a proven ability to interact professionally and effectively with students, faculty, staff, and the public.</li><li>
Exceptional customer service, organizational, and interpersonal skills.</li><li>
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) or similar software.</li><li>
A proven ability to supervise and mentor others.</li><li>
The ability to work independently and as part of a team in a collaborative environment.</li><li>
A friendly, courteous, and professional demeanor that represents the library and University in a positive light.</li><li>
Have the ability to work 20-25 hours per week, and available to work Monday-through-Saturday 8:15am to 2:15pm based on the Library's needs.</li></ul><div></div><div><br>
Trinity offers comprehensive and competitive benefits to part-time employees to include, Dependent Care Flexible Spending Account, Transit Expense Account, Employee Assistance Program (EAP), Supplemental Personal Insurance (Aflac), 403(b) Retirement Plan, General Leave, Paid Holidays, Trinity Center Membership, On-Campus Parking, Shuttle Bus Service and Dining Services.</div><div></div><div><i><br>
Trinity is dedicated to the achievement of excellence and diversity among its students, faculty and staff. Trinity is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply.</i></div></div><div></div>

Library Associate

Deepest Beauty Care

<p><b>JOIN OUR GROWING TEAM</b></p><p>Georgetown Allure Medical Spa is looking for an experienced, professional, and enthusiastic Aesthetic Patient Coordinator to join our growing team.</p><p>This is an exciting opportunity for someone who is passionate about medical aesthetics, professional skincare, client relationships, and helping people feel confident about taking the next step in their treatment journey.</p><p>As one of the first people our clients connect with, you will support the full client experience, from the initial inquiry and phone consultation through scheduling, treatment education, skincare recommendations, memberships, packages, follow-up, and long-term care.</p><p><b>ABOUT THE ROLE</b></p><p>This position combines patient coordination, front desk operations, phone consultations, lead conversion, skincare sales, customer service, CRM follow-up, and marketing support.</p><p>Most work will be performed on-site at our Washington, DC medical spa. Some scheduled remote shifts may be assigned for lead follow-up, phone consultations, client communication, and administrative work.</p><p>This is a goal-oriented role. The successful candidate will be warm and consultative, confident asking for the appointment, organized in follow-up, knowledgeable about aesthetics and skincare, and committed to delivering an exceptional client experience.</p><p><b>KEY RESPONSIBILITIES</b></p><p><b>Patient Coordination and Lead Conversio</b>n</p><ul><li>Respond promptly to new inquiries from phone calls, website forms, social media, referrals, advertising campaigns, and promotions.</li><li>Conduct warm, professional phone consultations with prospective clients.</li><li>Ask thoughtful questions to understand each client&rsquo;s concerns, goals, treatment history, expectations, and priorities.</li><li>Explain Georgetown Allure&rsquo;s services, treatment options, memberships, packages, professional skincare, general pricing, and current promotions using approved information.</li><li>Help qualified clients select the appropriate consultation or next step and confidently schedule their appointment.</li><li>Follow up consistently by phone, text, and email until the client books, declines, or requests future follow-up.</li><li>Reconnect with past leads, canceled appointments, inactive clients, and clients who did not rebook.</li><li>Maintain accurate CRM notes, lead stages, tasks, outcomes, and follow-up dates.</li><li>Escalate clinical questions and final treatment recommendations to the appropriate licensed provider.</li></ul><p><b>Front Desk and Client Experience</b></p><ul><li>Welcome clients warmly and create a polished, professional first impression.</li><li>Manage check-in, check-out, scheduling, confirmations, rescheduling, and rebooking.</li><li>Answer calls, texts, emails, chats, voicemails, and online inquiries.</li><li>Process payments through Georgetown Allure&rsquo;s approved systems.</li><li>Support providers and management throughout the day.</li><li>Maintain accurate client forms, appointment information, and follow-up tasks.</li><li>Help maintain an organized, clean, and welcoming reception area.</li><li>Handle routine client questions and promptly escalate sensitive concerns when appropriate.</li></ul><p><b>Skincare, Membership, and Package Support</b></p><ul><li>Learn and confidently explain Georgetown Allure&rsquo;s professional skincare products, services, memberships, packages, and treatment pathways.</li><li>Educate clients about professional home-care routines based on Georgetown Allure training and provider or esthetician guidance.</li><li>Support skincare, retail, membership, and package sales through education and personalized service.</li><li>Follow up regarding recommended products, future appointments, treatment plans, memberships, and packages.</li><li>Continue learning about services such as customized facials, chemical peels, microneedling, RF microneedling, radio-frequency treatments, LED, microcurrent, acne care, pigmentation treatments, skin tightening, injectables, and professional skincare.</li></ul><p><b>Marketing and Brand Support</b></p><ul><li>Assist with social media, photography, filming, educational content, and promotional projects.</li><li>Participate on camera or behind the scenes when requested.</li><li>Support events, promotional days, review campaigns, and client-appreciation activities.</li><li>Follow up with leads generated through specific marketing campaigns and promotions.</li><li>Share recurring client questions and objections to help improve our messaging, education, and promotions.</li></ul><p><b>QUALIFICATIONS</b></p><p><b>Required</b></p><ul><li>Previous professional experience in a medical spa, aesthetic clinic, dermatology practice, plastic-surgery practice, cosmetic practice, or closely related professional skincare environment.</li><li>Strong working knowledge of professional skincare and common aesthetic treatments.</li><li>Experience speaking with clients about services, skincare, memberships, packages, treatment plans, or appointments.</li><li>Confidence conducting phone consultations and guiding qualified clients toward booking.</li><li>Excellent verbal and written communication.</li><li>Strong organization, follow-up, attention to detail, and accountability.</li><li>Comfort using scheduling software, CRM systems, email, text messaging, and modern office technology.</li><li>Weekend availability.</li><li>Ability to work primarily on-site in Washington, DC and complete scheduled remote assignments when needed.</li></ul><p><b>Preferred</b></p><ul><li>Experience converting leads into confirmed consultations or appointments.</li><li>Experience selling professional skincare, memberships, treatment packages, or aesthetic services.</li><li>Esthetician license, formal skincare education, or advanced aesthetics training.</li><li>Experience with social media, Canva, filming, photography, or content support.</li></ul><p><b>REMOTE WORK REQUIREMENTS</b></p><p>Although this role is primarily on-site, some remote work may be assigned. Candidates must have:</p><ul><li>A quiet, private, and professional home workspace.</li><li>Reliable high-speed internet and dependable phone access.</li><li>The ability to conduct uninterrupted phone or video consultations.</li><li>A secure environment that protects client privacy and confidential information.</li><li>The ability to remain responsive and productive during scheduled remote hours.</li></ul><p><b>THE IDEAL CANDIDATE</b></p><p>The ideal candidate is warm, polished, confident, dependable, and genuinely passionate about aesthetics and skincare. They build trust quickly, listen carefully, explain value clearly, and follow up consistently without using high-pressure sales tactics.</p><p>They understand that great medical-spa sales begin with education, accurate expectations, excellent communication, and a strong client relationship. They are comfortable working toward clear goals and taking accountability for lead response, follow-up, booking, rebooking, skincare sales, memberships, packages, CRM accuracy, client satisfaction, and teamwork.</p><p><b>WHY GEORGETOWN ALLURE?</b></p><p>At Georgetown Allure, we believe exceptional client care starts with an exceptional team.</p><p>We invest in training, encourage professional growth, welcome new ideas, and provide opportunities to expand your knowledge in medical aesthetics, skincare, client experience, sales, marketing, and business operations.</p><p>If you are looking for more than a traditional patient coordinator role and want to build a meaningful career with a growing medical spa, we would be excited to meet you.</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What experience do you have in a medical spa, aesthetic clinic, dermatology practice, plastic-surgery practice, cosmetic practice, or professional skincare environment?</li></ul><ul><li>Which aesthetic treatments and professional skincare products are you comfortable explaining to clients?</li><li>Describe your experience conducting phone consultations or converting inquiries into appointments.</li><li>Have you sold skincare products, memberships, treatment packages, or aesthetic services?</li><li>Are you available to work weekends?</li><li>Are you comfortable working primarily on-site and completing occasional scheduled remote shifts?</li></ul><p>Work Location: In person</p>

Aesthetic Patient Coordinator

Explore 71+ Help desk specialist in Washington this August. Find roles across top companies and apply now to boost your career.

71 help desk specialist jobs In Washington

IT Help Desk Specialist

IT Help Desk Specialist

IT Specialist II

Phlebotomist/Front Desk

Service Desk Technician (Tier 1)

Library Associate

Aesthetic Patient Coordinator