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help desk specialist

SAIC

<div>Job ID: 2613672
Location: Remote Work, DC, US
Date Posted: 2026-06-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE 
Description
SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:<ul><li>
Answer and respond to customers' requests via phone and email</li><li>
Identify, research, and resolve customer issues</li><li>
Provide accurate and timely ticket documentation</li><li>
Meet and exceed required metrics and Service Level Agreements (SLAs)</li><li>
Provide timely updates and follow up to customers</li><li>
Escalate to internal representatives or system support specialists when appropriate</li><li>
Identify and appropriately communicate recurring problems</li><li>
Evaluates and prioritizes customer problems and complaints</li><li>
Comply with documented regulations, processes, and procedures</li><li>
Other responsibilities as may be required by management</li></ul>
Qualifications
Qualifications
Required Skills and Qualifications:<ul><li>
Bachelor&rsquo;s Degree and/or 5 years relative work experience</li><li>
1+ year experience in help desk/call center environment</li><li>
Excellent oral and written communication skills</li><li>
Strong problem-solving skills</li><li>
Team player with a strong commitment to customer satisfaction</li><li>
Must be a US Citizen and able to obtain a Public Trust</li></ul> 
Preferred Skills and Qualifications:<ul><li>
HDI Customer Service Representative certification</li><li>
Experience with ServiceNow</li><li>
Knowledge with government clients/environments</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Help Desk Specialist

The Moore Group

<div>Job Title: CommunicationsChange Management Specialist (Full-Time)
Location: Fully Remote
About The Moore Group: The Moore Group, a recognized leader in strategic consulting, partners with Fortune 100 companies to provide expert support in communications, change management, project management and training. With over 30 years of experience, we help organizations achieve clarity, alignment, and engagement across their initiatives.
We are currently seeking a skilled CommunicationsChange Management Specialist to support a leading Fortune 100 client. In this role, you will be instrumental in developing and executing communication strategies, change management initiatives, and engagement efforts across multiple work streams. The ideal candidate is an experienced communicator who will bring a strong background in the pharmaceutical sector, excels in project-based environments and can collaborate effectively in a fast-paced, global organization.
Key Responsibilities:<ul><li>
Communication PlanningExecution: Assist in the development and execution of communication plans for deployments, program communications and change management initiatives.</li><li>
Stakeholder Engagement: Work closely with project teams, senior executives, and key stakeholders to ensure alignment across all communication and change management efforts.</li><li>
Content CreationManagement: Develop and manage communication deliverables (emails, posters, e-signs, infographics, videos, etc.) while ensuring all messaging aligns with the overarching program themes, benefits and audience needs.</li><li>
Client Management: Provide guidance and support to business partners to ensure strategic messaging and adoption of new initiatives.</li><li>
Audience Management: Prepare and maintain distribution lists, ensuring communications are customized and delivered to the right audiences.</li><li>
Resource Management: Maintain and update content on appropriate SharePoint Online sites and Teams sites, ensuring they serve as a resource hub for key project information, processes and tools.</li><li>
Survey and Feedback: Assist with the development and distribution of surveys to solicit feedback and measure engagement.</li><li>
TemplateToolkit Development: Build and maintain a library of communication templates, materials, and resources that support awareness and user adoption of applications.</li></ul>
Qualifications:<ul><li>
Seasoned Communicator: Extensive experience in strategic communication development and execution, with a demonstrated ability to work with people at all levels, including senior executives. Minimum of 5 years of experience.</li><li>
Strong WritingEditing Skills: Excellent written and verbal communication skills with a focus on clarity, conciseness and accessibility.</li><li>
Global Pharmaceutical / Manufacturing Experience: Previous experience in pharmaceutical, manufacturing or technical industries is a plus, but not required.</li><li>
Change Management Experience: Knowledge of change management principles is desirable. Experience developing strategic communication support for process or behavior change is a plus.</li><li>
AgileMulti-Project Experience: Ability to work autonomously and manage multiple projects, ensuring high-quality deliverables are delivered on-time.</li><li>
Technical Proficiency: Skilled in Microsoft Office 365, SharePoint, internal social collaboration platforms (e.g., Viva Engage) and Adobe Creative Suite (Photoshop, InDesign).</li><li>
Attention to Detail: Strong attention to detail, clarity of thought, and the ability to listen effectively and execute in a timely manner.</li><li>
Certifications: Prosci Change Management, Six Sigma, CCMP, ATD, or PMI preferred.</li><li>
Educational Background: A bachelor's degree in English, Communications, Journalism or a related field is required. A master's degree is a plus.</li></ul>
Required Start Time: Due to national and international operations, a start time of 8 a.m. EST is required. 
Why Join Us?<ul><li>
Collaborative Environment: Work closely with a dynamic and talented team on high-impact projects.</li><li>
Remote Flexibility: This position is fully remote, offering flexibility and work-life balance.</li><li>
Impactful Work: Play a key role in driving communication strategies and change management efforts that enhance user digital adoption and project success.</li></ul>
If you're a proactive communicator with a talent for delivering impactful messages and supporting organizational change, we look forward to hearing from you.
For more information, please visit https://www.themooregroup.com</div>

Communications & Change Management Specialist (Remote)

Greater Washington Urban League

GWUL offers a Family Work &amp;amp; Wellness Accelerator Program to assist approximately 300families who have experienced homelessness and recently exited a rapid rehousing program. The Accelerator provides critical services in career advancement, financial empowerment,family support, and housing stabilization.The Career Specialist will spend much time in the office on a Hybrid Schedule, completing their daily programmatic requirements and tasks and supporting the Career Mobility Action Plan (Career MAP) program participants and Career MAP Service Coordinators. The Career Specialist is responsible for supporting program participants in creating a comprehensive employability plan that can be achieved by the end of the program. The primary responsibilities attached to this position include workshop facilitation, career coaching, job placement, advocacy, career planning, workforce event planning, relationship building,and engagement documentation. In addition, we provide superior customer service to ensure program participants receive the services they need.Develops, in collaboration with Career MAP program participants, an individualizedemployability plan outlining long and short-term career objectives and steps toAchieve the specified employment goal.<ul><li>Provide detailed documentation of all career-related interactions with the Career MAP program participants in the required systems, such as Quickbase and Apricot.</li><li>Advises, monitors, and tracks career services participation for Career MAP program participants so that they maximize the functions and opportunities of the program.</li><li>Lead the development and implementation of engagement strategies to increase Career MAP program participant engagement with career readiness and advancement services.</li><li>Collaborate with grantor Career Specialist to refer career-ready program participants for job opportunities and training programs.</li><li>Organize and execute career exploration events, job fairs, job clubs, peer groups, or other career services events as needed.</li><li>Work in collaboration with GWUL Career MAP Service Coordinators to provide case management services focusing on intervention strategies that will remove all existing barriers to employment.</li><li>Objectively assesses readiness to transition from unemployment and career preparation to employment.</li><li>Administer career and personality assessment tools as a first step in career planning to measure interests, skills, and work styles for Career MAP program participants.</li><li>Develop the placement program for GWUL Career MAP participants seeking employment in collaboration with GWUL Career MAP Program leadership, with a focus on members being placed in career fields that will increase financial stability for program participants and their families.</li><li>Develop and maintain relationships with local employers whose recruiting needs match the knowledge, skills, and abilities obtained through career services provided by the GWUL Career MAP program.</li><li>Provide motivational support to program participants during the job search process.</li><li>Provide individualized follow-along support to Career MAP program participants, including crisis intervention, job coaching, advocacy, and counseling to assist individuals with maintaining employment.</li><li>Follow up with employers and place Career MAP program participants to ensure positive outcomes for placement.</li><li>Train GWUL Career MAP Service Coordinators in basic career development structure, purpose, and services to complement services provided by the Career Specialist.</li><li>Provide career guidance and counseling, including but not limited to career assessment and interest inventories, career and primary selection resume development and reviews, mock interviews, program-specific career days, job search strategies, cover letter writing, and connections with career resources both inside and outside of the GWUL.</li><li>Facilitate workshops, seminars, and programming to provide career information and other needed topics.</li><li>Must be able to identify with the lived experiences of our primary constituents personally and clients.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in social work, psychology, business, marketing, human services, or a related field is preferred.</li><li>A minimum of 5 years of experience in a high-volume work environment in the workforce.</li></ul>development, human resources, career training, adult learning, or another employment-related field is required.<ul><li>Ability to relate well with individuals, motivate, and possess experience in presenting workshops and working with individuals with one or more employment barriers.</li><li>Skills and knowledge in performing supported employment activities, including identifying and negotiating potential jobs, integrating program participants into jobs, providing job coaching assistance, and providing program participant advocacy with employers.</li><li>Strong working knowledge of Microsoft Teams, Word, Excel, PowerPoint, and Outlook.</li><li>Strong Excel, data management, scheduling, customer service, and time management skills.</li><li>Ability to be adaptable and effectively work as part of a Service Coordination Team.</li><li>Experience in private and public agency job placement within the last four years.</li><li>Effective verbal, oral, and written communication skills.</li><li>Experience working with at-risk populations and people from diverse racial, ethnic, and</li></ul>socioeconomic backgrounds.<ul><li>Bilingual candidate is a plus.</li></ul>Job Type: Full-timePay: $60,000.00 - $63,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Career Specialist - Career Map Program

Unity Health Care

<div><h2 class="jobSectionHeader">INTRODUCTION</h2>
Under the supervision of the Vice President of Information &amp; Systems (VP of IS), the Information Systems Senior Manager (IS Senior Manager) is the operational leader responsible for ensuring Unity&rsquo;s technology and Epic environment are stable, secure, and optimized for clinical and administrative workflows. The role oversees day-to-day IT operations across 20+ sites, manages technical and Epic support teams, drives service delivery excellence, and partners with clinical, operational, and Epic leadership to support Unity&rsquo;s mission as a Federally Qualified Health Center (FQHC).The IS Senior Manager serves as the VP of IS primary operational executor translating strategy into action, enforcing standards, and ensuring that IT and Epic services meet performance, security, and compliance expectations.<h3 class="jobSectionHeader">
MAJOR DUTIES/ESSENTIAL FUNCTIONS</h3>
Essential and other important responsibilities and duties may include, but are not limited to the following:<ul><li>
Provides supervision to IS Managers by planning and directing work of the team through communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.</li><li>
Establish performance expectations, KPIs and accountability structure across IT and Epic support.</li><li>
Build a culture of customer service, urgency, and operational excellence.</li><li>
Analyzes the organization&rsquo;s technical needs and research and recommends possible upgrades and or new technology to the organization to meet needs.</li><li>
Assists Vice President of Information &amp; Systems with developing requirements, outlines, budgets, and schedules for IT projects. Coordinates, directs and manages IT projects by planning, scheduling, tracking project timelines, milestones and deliverables using the appropriate tools. Ensures projects are completed within budget and on time.</li><li>
Provides the Vice President of Information &amp; Systems with updates on the status of on-going plans for projects.</li><li>
Own the IS Service Desk function, ensuring timely resolution of tickets and escalations.</li><li>
Monitor service metrics and drive continuous improvement across IT and Epic support ensuring clinicians and staff receive responsive, high-quality support.</li><li>
Manage Unity&rsquo;s network, servers, cloud services, identity management, and security posture.</li><li>
Ensure infrastructure readiness for Epic upgrades and new clinical programs.</li><li>
Lead daily operations for infrastructure, service desk, telecom, AV, project management/training, and Epic support teams.</li><li>
Ensure high availability and performance of Epic Hyperspace, OCHIN-hosted environment, network connectivity, telehealth platform, and clinical devices.</li><li>
Support clinical operations during go-lives, workflow changes, and system outages.</li><li>
Develops and implements policies and procedures for IT systems operations and development.</li><li>
Makes recommendations about purchases of technology resources. Builds and maintains vendor relationships.</li><li>
Consults with the EHR vendors to understand, troubleshoot, and resolve the EHR-related issues and defects within the system.</li><li>
Identifies and communicates operational challenges, risks, and issues to the Vice President of Information &amp; Systems and Senior Leadership.</li></ul><h4 class="jobSectionHeader">
MINIMUM QUALIFICATIONS</h4><ul><li>
BA/BS degree in computer science, statistics, mathematics, or related field or work experience.</li><li>
Five (5+) plus years IT experience, including three (3+) years in a supervisory or management role.</li><li>
Minimum of three (3) years of experience in a health care institution.</li><li>
Experience supporting Epic or other enterprise EHR platforms.</li><li>
Epic Certification in job related module(s) (Obtained within 6 months of hire and renewed as required)</li></ul><h4 class="jobSectionHeader">
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</h4><ul><li>
Demonstrated ability to lead teams in high-demand, mission-driven environments.</li><li>
Experience in an FQHC, ambulatory care, or safety-net healthcare setting.</li><li>
Ability to manage competing priorities in a fast-paced environment.</li><li>
Must be knowledgeable of new trends in clinical management and information systems.</li><li>
Clinical workflow awareness and EHR optimization mindset.</li><li>
Cross-functional collaboration with clinical and administrative leaders.</li><li>
Self-starter with good interpersonal, verbal, and written communication skills.</li><li>
Ability to manage employees and contractors is required.</li><li>
Excellent analytical, decision and problem-solving abilities.</li><li>
Effective written, verbal, presentation and listening communications skills.</li><li>
Experience with project implementations, upgrades or project management.</li><li>
Works well alone and in a team environment.</li></ul><h3 class="jobSectionHeader">
SUPERVISORY CONTROLS</h3>
The position reports to the Vice President of Information &amp; Systems. This position supervises the IS Managers.<h3 class="jobSectionHeader">
GUIDELINES</h3>
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.<h3 class="jobSectionHeader">
PERSONAL CONTACTS</h3>
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. Primary contact is with the employees of UHC Administrative Staff, UHC Health Centers, UHC Informatics staff, UHC IT staff, but may also include vendors, benefits providers, and local business establishments.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Refer to the attached ADA check list. 
OTHER SIGNIFICANT FACTS
Although the position is assigned a specific shift, this position may be assigned alternate shifts to address the needs of Unity Health Care.
RISKS
The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</div>

Information Systems Senior Manager-New Jersey Ave(Washington DC)

Fox Television Stations

<div>
 
 
 OVERVIEW OF THE COMPANY
 
 
 Fox TV Stations FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network&rsquo;s national content.
 
 
 JOB DESCRIPTION
 
 
 
 
 
 Digital Content Creator (Nightside, Regular Full-Time)
 
 
 
 
 WTTG/WDCA &ndash; FOX 5 DC/FOX 5 Plus
 
 
 
 Are you ready to help drive digital coverage for one of the most respected local television stations in the nation&rsquo;s capital? FOX 5 DC / FOX 5 Plus is seeking a fast, detail-oriented, and highly dependable Digital Content Creator to join our industry-leading newsroom.
 
 
 As part of Fox Corporation and Fox Television Stations, we deliver more hours of original live programming than any other local station in the DC, Maryland, and Virginia market. In this role, you&rsquo;ll serve as a key digital point person&mdash;ensuring stories and real-time news and events are covered with high velocity, accuracy, and impact for the user across all platforms, including web, social, streaming, and connected TV.
 
 
 This position is based fully in FOX 5 DC&rsquo;s newsroom in Bethesda, MD, nightside Monday - Friday shift.
 
 
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Make an Impact: Produce stories that matter to our viewers and community.
 </li>
 <li>
 Collaborate and Grow: Work with accomplished journalists who value creativity and teamwork.
 </li>
 <li>
 Innovate Daily: Operate in a modern, technology-driven newsroom and studio in downtown Bethesda.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Own Digital Execution: Act as the newsroom&rsquo;s digital quarterback&mdash;publishing and managing content as it develops in real-time across FOX 5&rsquo;s website, apps, social platforms, and YouTube in coordination with the Northeast Regional Digital Content Team.
 </li>
 <li>
 Write &amp; Produce with Urgency: Create clear, accurate, and engaging content&ndash;including articles, video clips, live streams, social elements and push alerts&ndash;with a focus on being first (and best) to publish during breaking news, big stories and weather events.
 </li>
 <li>
 Command the Stream: Manage live streams and VOD distribution for FOX LOCAL and social platforms, ensuring a seamless "lean-back" experience for our CTV audience.
 </li>
 <li>
 Coordinate in Real Time: Work closely with newsroom staff, assignment desk, producers, regional team and field crews to ensure speed, accuracy, and consistency across platforms.
 </li>
 <li>
 Distribute Across Platforms: Adapt and optimize content for web, mobile, social media, and streaming audiences.
 </li>
 <li>
 Monitor &amp; Respond: Aggressively track wires, social feeds, and scanners to identify developing stories and initiate coverage immediately.
 </li>
 <li>
 Optimize for Reach: Use SEO best practices and real-time analytics to maximize reach and improve performance.
 </li>
 <li>
 Collaborate Broadly: Partner with the Northeast Region, the Group Content Team and other FTS markets to scale high-interest stories across the FTS network.
 </li>
 <li>
 Other Duties: Perform other duties as assigned, reporting to the Digital Editorial Lead.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Speed &amp; Accuracy: Proven ability to move quickly on decision making and content creation without sacrificing quality or editorial judgment.
 </li>
 <li>
 Proactive Communicator: Clear, proactive communicator who can coordinate effectively across teams during high-pressure situations. You are vocal and assertive in coordinating digital coverage across teams.
 </li>
 <li>
 Digital Expertise: Experience publishing across CMS platforms, social media, streaming, and video platforms like YouTube.
 </li>
 <li>
 Editorial Judgment: Strong news instincts with a commitment to journalistic integrity and a mastery of AP style.
 </li>
 <li>
 Multitasking Mastery: Comfortable managing the real-time production of multiple stories and platform priorities simultaneously.
 </li>
 <li>
 Technical Agility: Proficiency in content management systems, SEO, live streaming, vertical video editing, digital analytics, and basic photo editing.
 </li>
 <li>
 Team-Oriented Mindset: Reliable, collaborative, and solutions-focused&mdash;someone the newsroom can depend on as a go-to digital contact.
 </li>
 <li>
 Flexibility: Willingness to work early mornings, nights, weekends, and holidays as needed.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in journalism, communications, or related field preferred.
 </li>
 <li>
 Minimum three (3) years of experience producing and publishing digital news content.
 </li>
 <li>
 Experience in a medium-to-large market newsroom preferred.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Comprehensive Package:
 
 Excellent health benefits, paid time off, and professional development opportunities. 401k with company match.
 
 
 <ul>
 <li>
 Lifestyle Perks: Access to onsite fitness center, vibrant local dining, and shopping options.
 
 
 </li>
 </ul>
 
 Additional Details
 
 
 
 FOX 5 DC / FOX 5 Plus is a 24/7 operation. This high-impact role requires flexibility to work varied hours including overtime, early mornings, late evenings, weekends, and holidays, and in the case of breaking news.
 
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
 
 
 
 Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $90,000.00-94,400.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
 
 
</div>

Digital Content Creator

Jefferson Solutions Group

Job Description
 
Jefferson is seeking Business Development Operations Specialist to support our growth team.
 This role is fully remote. This position requires that applicants reside in the United States and have legal authorization to work in the U.S. Applicants must maintain U.S. residency for the duration of their employment.
 
The annual salary range for this position is $120,000.00-$130,000.00. The annual salary range is negotiable. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
 The Business Development Operations Specialist is a high-impact member of the Growth Office responsible for driving the systems, intelligence, and execution infrastructure that enables successful business development and capture activities.
 
This role sits at the center of the organization’s growth engine, ensuring leadership and capture teams have accurate, timely, and actionable pipeline intelligence to make confident pursuit decisions. The ideal candidate thrives in fast-paced, detail-driven environments, enjoys working with data and tools, and takes pride in bringing structure, visibility, and efficiency to complex business development workflows.
 
This role blends business development operations, opportunity intelligence, and AI-enabled workflow optimization to improve speed, visibility, and decision readiness across the pipeline. It is best suited for a proactive, highly organized GovCon professional who enjoys being the connective tissue across capture, proposal, account management, and leadership teams.
 
At Jefferson, we are not just building a team; we are cultivating a community of exceptional individuals driven by a shared passion for innovation and excellence. Joining the Jefferson team means stepping into an environment that values collaboration, encourages creative thinking, and celebrates individual strengths. Here, you’ll find a vibrant culture that fosters sharing and connectedness where careers are nurtured, exciting and meaningful work is encouraged, and continuous learning from the smartest people in the industry.
 Our commitment to unlocking your potential goes beyond conventional career paths, offering a dynamic and supportive space where your ideas are not just heard but valued. Join us at Jefferson, where your career becomes a journey of continuous advancement, and your talents find the platform they deserve.
 
Key Responsibilities
 
Business Development Operations & Pipeline Management
 
Serve as the operational backbone of the Growth Office, ensuring consistent execution of business development processes and workflows.
 
Own maintenance and accuracy of BD trackers, pipeline tools, and reporting systems to ensure leadership visibility into all active opportunities.
 
Manage and organize business development materials, templates, and internal knowledge repositories to ensure consistency and accessibility.
 
Drive coordination across capture, proposal, and account management teams to ensure alignment, readiness, and timely execution of actions.
 
Capture Support & Opportunity Coordination
 
Coordinate capture operations including scheduling, logistics, and cross-functional alignment to ensure execution readiness for all capture activities.
 
Conduct research and intelligence gathering using primary and secondary sources, including GovWin and related GovCon tools, to support opportunity evaluation.
 
Support development of materials for capture reviews, gate decisions, and internal pursuit discussions.
 
Track and drive follow-up on action items from capture and BD meetings, ensuring accountability and closure across stakeholders.
 
Coordinate engagement with technical SMEs and functional leads to support readiness for capture sessions and working groups.
 
Tools, Systems & Data Management
 
Serve as a power user of GovWin, CRM systems, SharePoint, and other government contracting business development platforms.
 
Maintain structured SharePoint environments for capture and BD documentation, ensuring version control, accessibility, and consistency.
 
Support continuous improvement of BD workflows, templates, and tracking systems to improve efficiency, data integrity, and visibility.
 
Leverage AI-enabled tools and automation workflows to accelerate opportunity research, synthesize intelligence, streamline tracking updates, and improve capture readiness outputs.
 
Association & Industry Engagement Operations
 
Manage organizational memberships across key government and industry associations.
 
Maintain and operate an Associations Calendar, including events, attendees, and engagement tracking.
 
Monitor association updates, newsletters, and industry intelligence sources to identify relevant engagement and opportunity signals.
 
Coordinate internal attendance at events and support decision-making on participation.
 
Track association budgets, renewals, and expenditures.
 
Support identification and coordination of award submission opportunities.
 
Maintain structured association records and ensure institutional knowledge is organized and accessible.
 
Required Qualifications
 
Bachelor’s degree or equivalent combination of education and experience.
 
Minimum of 5 years of business development experience within the government contracting industry.
 
Hands-on experience with GovWin, SharePoint, and CRM or pipeline management tools.
 
Preferred Qualifications
 
Experience supporting capture and proposal development activities in a GovCon environment.
 
Strong understanding of federal business development workflows and opportunity lifecycle management.
 
Demonstrated ability to work independently in a fast-paced, deadline-driven environment.
 
Formal training in capture management or proposal development methodologies.
 
Experience leveraging AI tools or automation to improve business development efficiency and workflow performance.
 
,
 About Jefferson Solutions Group
 
Jefferson Solutions Group is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability status, or any other characteristic protected by federal, state or local laws.
 
Jefferson Solutions Group is committed to providing opportunity for all qualified individuals. As part of this commitment, Jefferson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at (202) 626-8550 via email: HR@jeffersonsg.com

Business Development Operations Specialist

Nationwide IT Services

<div>AQX S81 
 
Budget Analyst &ndash; Senior 
Clearance: TS/SCI 
Onsite at the Pentagon 5 days per week 
 
Nationwide IT Services (NIS) is currently staffing for a Senior Budget Analyst to support SAF/AQX at Headquarters Pentagon 
 
SAF/AQX serves as the Air Force&rsquo;s focal point for integrated acquisition planning, execution, and oversight, providing expert advice to senior Department of the Air Force (DAF) leadership, the Service Acquisition Executive (SAE), Program Executive Officers (PEOs), and Program Managers (PMs). The office supports programming, budgeting, acquisition reporting, and reform initiatives while overseeing critical Defense Industrial Base (DIB) activities, including Government‑Owned Contractor‑Operated (GOCO) facilities and Defense Production Act (DPA) efforts. SAF/AQX also functions as the acquisition domain functional CIO, leading enterprise architecture, data strategy, and business systems that enable informed, synchronized decision‑making across the Air Force acquisition enterprise. 
 
The tasks for this position include, but are not limited to, the following:<ul><li>
Reviewing budget documentation material and analyzing and developing recommendations and reports on the financial and budgeting aspects of the programs.
</li><li>Tracking program cost and funding data through the PPBE cycles, reviewing and interpreting programmatic data, and preparing cost- related inputs for required reports.
</li><li>Performing analyses of program funding for all PPBE phases and other budget exercises.
</li><li>Tracking and assessing resource allocation options and identifying possible impacts of proposed funding positions.
</li><li>Researching and analyzing program funding and execution trends data from sources such as the EVMS and identify issues, recommend solutions.
</li><li>Recommending changes to funding documentation to ensure standardization and compliance with requirements and making recommendations for process improvement.
</li><li>Utilizing Air Force financial software, automated databases, standard office application software, and database tools. (ABIDES, Program &amp; Budget Enterprise System (PBES), ASARS, AFM, CRIS, IDECS, Microsoft Office Suite).
</li><li>Updating data in Air Force budget and execution plan preparation databases.
</li><li>Tracking and researching financial regulations and policies.
</li><li>Analyzing budgeting and financial processes associated with Air Force PPBE.
</li><li>Supporting LCC and other program cost-estimating efforts including disseminating information for international partners and FMS.
</li><li>Any other tasks closely associated with the performance of duties list above and as coordinated with the
</li></ul> 
Qualifications:<ul><li>
A master&rsquo;s degree in business or related discipline.</li><li>
At least 10 years of relevant acquisition (programs of record) experience in a System Program Office and/or Air Force Headquarters.
</li><li>Must be proficient in all computer-based communication/office IT tools, to include the following: Microsoft (MS) Office Suite &ndash; Word, Power Point, SharePoint, Excel, TEAMS; Adobe (both reader and Pro).</li><li>
Must have the ability to learn new software/office IT tools as needed in a timely manner.</li><li>
Must be proficient in public speaking: capable of delivering briefs, speaking in meetings in person and online, and giving presentations.</li></ul>
Work Experience Substitutions:<ul><li>
12 years of relevant work experience may be substituted for a MA/MS degree.</li><li>
BA/BS degree plus 8 years of relevant work experience may be substituted for a MA/MS degree.</li></ul>
Physical Requirements:<ul><li>
Ability to move or traverse throughout a large, secure facility and between multiple work areas</li><li>
Ability to perform repetitive motions with hands, wrists and fingers</li><li>
Ability to sit for prolonged periods at a desk and working on a computer</li></ul> 

About Nationwide IT Services 
 
NIS is an IT and Management consulting company and a CVE-verified Service-Disabled Veteran Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. 
 
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP) and educational reimbursement. 
 
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability or protected veteran status. We provide reasonable accommodation consistent with applicable law. 

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AQX S81- Budget Analyst, Senior - TS/SCI

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