client success representative (remote) Jobs in Washington

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client success representative remote

FusionTek

<div>If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:<ul><li>
Teamwork: We achieve our goals collaboratively.</li><li>
Growth Mindset: We are focused on continuous improvement for our team members and our clients.</li><li>
Integrity: We operate with transparency and prioritize the needs of our clients.</li><li>
Ownership: We take responsibility for our work and ensure commitments are fulfilled</li></ul>
Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
This position is listed as &ldquo;Hybrid&rdquo; and requires flexibility to work from home, in the DC office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs. 
What You Will Do
Client Support &amp; Troubleshooting<ul><li>
Resolve escalated support requests and complex technical issues.</li><li>
Handle break/fix issues, application installations, and user-level configuration changes.</li><li>
Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.</li><li>
Provide remote and onsite support for client environments.</li></ul>
Infrastructure &amp; Systems Administration<ul><li>
Configure and support Windows Server 2016, 2019, and 2022 environments.</li><li>
Assist with Hyper-V host setup, server administration, networking, and security tasks.</li><li>
Troubleshoot and deploy SonicWall firewalls.</li><li>
Manage networking switches and access points. (Datto Experience PLUS!)</li><li>
Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.</li></ul>
Team Collaboration &amp; Mentorship<ul><li>
Provide guidance and mentorship to Level I technicians.</li><li>
Collaborate with the technical team to deliver exceptional service to clients.</li><li>
Escalate tickets appropriately and contribute to shared technical knowledge.</li></ul>
Documentation &amp; Process<ul><li>
Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.</li><li>
Maintain and update the documentation platform so procedures, configurations, and client details remain current.</li><li>
Ensure clients receive clear, professional communication throughout the support process.</li></ul> 

Requirements 
 
Experience &amp; Qualifications<ul><li>
CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.</li><li>
MD‑102 preferred</li></ul>
️ Technical Skills<ul><li>
Strong knowledge of Windows 10/11 and macOS</li><li>
Strong knowledge of Windows Server 2016, 2019, and 2022</li><li>
Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts</li><li>
Working knowledge of on-premise SharePoint administration</li><li>
Working knowledge Microsoft 365 Office Suite and cloud services including Intune</li><li>
Experience with Azure and/or AWS is a plus</li><li>
Experience with Datto BCDR and/or SaaS Backup is a plus</li><li>
Experience with VOIP telephony including Microsoft Teams is a plus
</li></ul>Professional &amp; Soft Skills<ul><li>
Exceptional written and verbal communication</li><li>
Ability to work independently and collaboratively</li><li>
Strong time‑management and organizational skills</li><li>
Ability to lift and transport equipment</li></ul> 

Benefits 
At FusionTek, we truly believe our people are our most valuable asset. That&rsquo;s why we&rsquo;re proud to offer:<ul><li>
Competitive salary: $30 - $35/hour</li><li>
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
</li><li>Must reside in DC metro area</li><li>
Comprehensive coverage: Medical, Dental, and Vision coverage</li><li>
401(k) plan with 4% company matching and immediate vesting</li><li>
Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility</li><li>
Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications</li><li>
Monthly cell phone stipend to support your connectivity needs</li><li>
Team culture: Fun events and opportunities to connect with colleagues</li></ul></div>

Technical Support Engineer II - Hybrid

bread & Butter

<div>
 
 
 
 
 
 
 Who we are:
 
 
 
 
 
 
 
 
 
 
 
 bread &amp; Butter is a full-service communications agency with a fondness for all things food, drink and travel. We are a collaborative group of dreamers and do-ers. We combine intimate local knowledge with an extensive national network to craft clever and multidisciplinary communications campaigns tailored to our clients&rsquo; needs. We only partner with inventive businesses that inspire us and continually challenge us to think big, but act small.
 
 
 
 
 
 
 
 
 
 
 
 
 Why bread &amp; Butter:
 
 
 
 
 
 
 
 
 
 
 
 We are Southerners at heart, always saying, &ldquo;Please&rdquo; and &ldquo;Thank You,&rdquo; and hustlers by trade. We believe everyone deserves a seat at the table and practice what we preach to ensure the spirit of hospitality runs through everything we do. We're not a company that wastes time&mdash;not yours, not ours. We are not too busy to talk, come by or think of new ways to increase long-term brand awareness. For us, there is little difference between work and pleasure because our work is our pleasure.
 
 
 
 
 
 
 
 
 
 
 
 
 We&rsquo;re Looking at You!
 
 
 
 
 
 
 
 A Social Media Manager with bread &amp; Butter is a digital whiz kid, go-getter, and many-hat wearer who is ready to roll up your sleeves and get to work.&nbsp; You can&rsquo;t get enough social, whether it&rsquo;s following the top foodie influencers, keeping up with the latest digital trends or trying the latest TikTok trend. You&rsquo;re also obsessed with restaurants, wine, food products, destinations and hotels and most likely have been a waiter, front desk clerk, line cook or oenophile in a past life. You are the account dynamo, helping meet client goals by crafting a social media voice and channeling brand sentiment to build authentic, relevant, interactive conversations and relationships. A proverbial eager beaver, you meet or beat deadlines, stay ahead of trends and always look for a new way to skin a cat.&nbsp; You like to go big &ndash; because going home isn&rsquo;t an option.
 
 
 You&rsquo;re a problem solver, creative thinker and value the relationships you&rsquo;ve built with influencers and trendsetters.
 
 
 A Social Media Manager for bread &amp; Butter should be thoughtful, creative, a strong writer, possess an almost obsessive attention to detail and is the first to get in the mix when helping means the chance to learn more.&nbsp; &nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 Available Opportunity:&nbsp;
 
 
 
 
 
 
 
 
 A Social Media Manager for bread &amp; Butter is responsible for managing the online platforms of clients and influencer programming on a daily basis. The Social Media Manager will serve as a representative of the company and works in tandem with the PR, Creative, and Digital Marketing Teams.&nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 Here&rsquo;s What We Need:&nbsp;
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 3-5 years of full-time, post-undergraduate relevant experience in social media management and influencer marketing, preferably with agency vs. in-house&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 BA/BS degree or equivalent practical experience
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Appreciates the art of telling the client story through influencer partnerships and key messaging
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 A passion for building and cultivating relationships with influencers in the digital space, ranging from Instagram, TikTok, Pinterest, YouTube and blog content creators
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Extensive knowledge of Facebook, Twitter, Instagram, TikTok, Pinterest, LinkedIn, YouTube and other relevant social media networks.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Experience with launching social campaigns for hotels, restaurants, food personalities and/or CPG food and beverage brands.&nbsp;&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Background in creative development, social media analytics tools, and campaign analysis.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to thrive in a fast-paced environment, prioritizing and handling multiple projects.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to peer and self-edit writing quickly, turning around social media posts in real time.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to identify strategic and creative social media collaborations, takeovers and promotions for brands and lead through steps to execute.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Help develop and strategize creative influencer partnerships and alliances that keep clients ahead of the curve.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Ability to exercise sound judgement, responding to consumers and guests within a brand&rsquo;s voice during daily community management practices.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Media junkie - there&rsquo;s no such thing as reading/watching too much. Bonus points for pop culture acumen.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Love of a fast-paced environment and the satisfaction of a busy yet productive day.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Flexibility and a desire for endless possibilities. b&amp;B is a dynamic, ever-evolving company that thinks beyond black and white.&nbsp;
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 Excitement for growth, new ideas, new ways of doing things and a place you&rsquo;re excited to call home. Say yes!
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Working Conditions
 
 
 
 
 
 
 On the whole, this is a hybrid, office-based role. A Social Media Manager will spend time in meetings and briefings. Occasional travel might be required for client visits and planning.&nbsp;This position is considered sedentary to light work, and employees are not required to lift or move heavy objects.&nbsp;Although a Social Media Manager's commitment will tend to be standard office hours, deadlines or the demands of a client may see the Manager working nights or weekends to ensure continued success. Must be authorized to work in the US.&nbsp;
 
 
 
 
 
 
 
 Having Our Cake &amp; Eating it too:&nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Generous paid time off
 
 
 
 
 </li>
 <li>
 
 
 
 
 Paid sick/personal time
 
 
 
 
 </li>
 <li>
 
 
 
 
 Birthday off (because who wants to work on their special day!)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Endless summer Fridays (half-days year 'round baby)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Flexible, hybrid schedule
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work from any b&amp;B office when you're in town
 
 
 
 
 </li>
 <li>
 
 
 
 
 Medical and dental + dependents
 
 
 
 
 </li>
 <li>
 
 
 
 
 Extended benefits (vision, life, disability, EAP)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Generous maternity and family planning leave&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 3% contribution to 401k regardless of participation&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Cell phone reimbursement
 
 
 
 
 </li>
 <li>
 
 
 
 
 New business bonuses
 
 
 
 
 </li>
 <li>
 
 
 
 
 Employee referral bonus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Weekly Wine Wednesdays (cheers with your local team!)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Robust training program&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Mentorship program
 
 
 
 
 </li>
 <li>
 
 
 
 
 Local love (yearly giveback initiative)
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Compensation:
 
 
 
 
 
 
 The annual salary range for this role is $65,000 to $75,000.&nbsp;
 
</div>

Social Media Manager (DC)

Dev Technology Group

<div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">Senior Technical Business Analyst, #1078</h1>

Requirements Analysis &bull; Technical Documentation &bull; Client and Development Team Support
<h2 class="jobSectionHeader">
Clearance</h2>

U.S. Citizenship is required. Candidates must possess or be able to obtain a DHS final clearance.
<h2 class="jobSectionHeader">
A Role with Purpose and Impact</h2>

Dev Technology Group is hiring a Senior Technical Business Analyst to support the operational and technical needs of a software development team.

In this role, you will work closely with clients, developers, testers, project leaders, and other stakeholders to understand business needs and translate them into clear, actionable requirements and documentation. Your work will help the team deliver accurate, effective solutions that meet or exceed client expectations.

You will also have opportunities to improve team processes, share your expertise, and help guide other team members in their professional development.
<h2 class="jobSectionHeader">
Who Thrives Here</h2>

You will thrive in this role if you are a detail-oriented and experienced business analyst who is comfortable working between business and technical teams.

As a Senior Technical Business Analyst, you will lead and support requirements analysis, documentation, testing activities, and customer support throughout the software development lifecycle.

The ideal candidate has a technical or software development background with exposure to React, Node.js, GitHub, and AWS cloud tools. You will use Jira and Confluence to organize requirements, document decisions, support delivery activities, and help maintain transparency across the project.

This position requires someone who can manage competing priorities, identify opportunities for process improvement, and help guide others while maintaining a strong focus on accuracy and client service. The ability to ask thoughtful probing questions and effectively communicate the technical needs between stakeholders will be essential to success.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul><li>Lead the gathering, analysis, documentation, and validation of business and technical requirements</li>
<li>Work with clients and technical teams to clarify needs, identify gaps, and define solution requirements</li>
<li>Translate business needs into user stories, functional requirements, acceptance criteria, process flows, and supporting documentation</li>
<li>Support the creation and refinement of wireframes</li>
<li>Develop and maintain test plans, test cases, acceptance criteria, and other testing documentation</li>
<li>Support user acceptance testing and help confirm that delivered solutions meet documented requirements</li>
<li>Create and maintain clear technical, functional, and user-facing documentation</li>
<li>Provide Tier I customer support and assist with investigating and resolving user issues</li>
<li>Track requirements, action items, decisions, risks, and dependencies using Jira and Confluence</li>
<li>Collaborate with developers, testers, project managers, clients, and other intersecting teams throughout the software development lifecycle</li>
<li>Identify and recommend opportunities to improve processes, documentation, and team effectiveness</li>
<li>Help guide and mentor other team members in their career and professional development</li>
<li>Work independently while contributing across a variety of activities to support overall team success</li>
</ul><h2 class="jobSectionHeader">Required Qualifications</h2>
<ul><li>Bachelor's degree in a related field</li>
<li>Minimum of six years of related business analysis, technical analysis, software development, or project delivery experience</li>
<li>Experience gathering, analyzing, documenting, and managing business and technical requirements</li>
<li>Technical or software development background with exposure to React, Node.js, and GitHub</li>
<li>Experience working with AWS cloud tools</li>
<li>Experience using Jira and Confluence</li>
<li>Strong analytical, critical-thinking, and problem-solving skills</li>
<li>Demonstrated attention to detail, sound judgment, maturity, professionalism, and logical thinking</li>
<li>Excellent organizational skills with the ability to prioritize competing tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to communicate clearly and diplomatically with clients, technical staff, project leadership, and other stakeholders</li>
<li>Ability to resolve issues and collaborate with team members to ensure client needs and expectations are met or exceeded</li>
<li>Ability to work independently, take ownership of assignments, and contribute ideas for process improvement</li>
<li>Ability and desire to mentor and support the professional development of other team members</li>
<li>Flexibility and willingness to work in a variety of capacities to support team and project success</li>
<li>Ability to obtain the required government security clearance, which requires U.S. Citizenship</li>
</ul><h2 class="jobSectionHeader">Preferred Qualifications</h2>
<ul><li>Knowledge of software development concepts, methodologies, and best practices</li>
<li>Experience supporting software development teams in an Agile environment</li>
<li>Experience creating wireframes, test documentation, technical documentation, and user-facing materials</li>
<li>Experience providing customer or Tier I application support</li>
</ul><h2 class="jobSectionHeader">Compensation</h2>

The estimated salary range for this position is $80,000 - $140,000. This salary range is not a guarantee of compensation. The offered salary will be based on factors including relevant experience, geographic location, internal equity, and applicable contractual requirements. *Compensation may fall outside this range when appropriate.</div></div></div></div></div><div></div><div> 
<div>
</div></div></div></div></div></div><div>Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:
<ul>
<li>Generous and flexible time-off policy</li>
<li>Flexible work schedules and telework options, including remote work availability for eligible projects</li>
<li>Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities</li>
<li>Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more</li>
<li>401K matching with a 5% matching contribution</li>
<li>Regular team and company social events including our annual party, happy hours, fitness challenges, and more</li>
<li>A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts</li>
<li>To learn more about working at Dev Technology, visit Working At Dev Technology Group</li></ul> 


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans 


Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV. 


SMS Terms and Privacy Notice

Dev Technology Group offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.</div></div>

Senior Technical Business Analyst

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

<div>
 We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
 
 
 
 About Us
 
 
 
 Skadden, Arps, Slate, Meagher &amp; Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients&rsquo; legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world&rsquo;s major financial centers.
 
 
 
 The Opportunity
 
 
 
 We are seeking an
 
 Administrative Project Coordinator
 
 to join our Firm. This position will be based in our Washington, D.C. office (hybrid).The Administrative Project Coordinator provides high-level, concierge-style assigned or project-based support to attorneys, Global Directors and Assistant Directors. Responsibilities include handling administrative tasks, coordinating travel arrangements, handling document management, supporting business development efforts and executing other complex tasks and projects. Collaborates closely with other Firm departments and business services professionals to ensure exceptional client service.
 
 
 
 Responsibilities
 
 
 
 Administrative Tasks
 
 
 <ul>
 <li>
 Performs various, complex assignments while under time-sensitive deadlines.
 </li>
 <li>
 Coordinates complex travel requests including, but not limited to, the procurement of visa-related materials and passport renewal applications.
 </li>
 <li>
 Troubleshoots software and hardware concerns for attorneys, in consultation with technology business services professionals.
 </li>
 <li>
 Assists with document management and records retention for administrative files.
 </li>
 <li>
 Develops project strategies to ensure efficient completion of tasks.
 </li>
 <li>
 Consults with the Firm's internal business services departments and professionals at all levels to verify the accuracy of completed work.
 </li>
 <li>
 Acquires and deploys an understanding of all practice areas of the Firm along with knowledge of practice-specific tasks.
 </li>
 <li>
 Coordinates with other Firm offices, both domestic and international, as required.
 </li>
 <li>
 Assists with Department initiatives and special projects
 </li>
 <li>
 Assures that all completed projects adhere to accepted professional standards.
 </li>
 <li>
 Assists with preparing materials for presentations and conferences.
 </li>
 <li>
 Enters attorneys' time records and submits attorneys' expense reports.
 </li>
 <li>
 Assists with attorneys' calendaring and scheduling requests.
 </li>
 <li>
 Assists with attorneys' administrative requests.
 </li>
 <li>
 Performs responsibilities of other support services, when needed, including printing, scanning, duplicating, quality control, faxing and hand-delivering packages.
 </li>
 <li>
 Organizes and facilitates conference and video calls.
 </li>
 <li>
 Answers, screens, places phone calls, and takes detailed messages.
 </li>
 <li>
 Assists with processing and payment of vendor invoices.
 </li>
 <li>
 Opens, reads and routes mail, as directed.
 </li>
 <li>
 Demonstrates strong interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
 </li>
 <li>
 Manages Firm resources responsibly.
 </li>
 <li>
 Complies with and understands Firm operations, policies and procedures.
 </li>
 <li>
 Regular and reliable physical presence to (ex: work as part of a team, meet with clients, use on-site equipment, etc.).
 </li>
 <li>
 Assists with client bills, coordinating review of bills with Client Accounting and assigned Partner(s)
 </li>
 <li>
 Provides coverage for Reception as needed
 </li>
 <li>
 Performs other related duties as assigned.
 
 
 </li>
 </ul>
 Business Development
 
 
 <ul>
 <li>
 Prepares engagement letters and new matter memos for new clients and matters.
 </li>
 <li>
 Assists with new-business conflicts process.
 </li>
 <li>
 Assists in promoting business development, entering contacts and business activities in InterAction and coordinating with Business Development &amp; Marketing department as required.
 
 
 </li>
 </ul>
 Client Relations
 
 
 <ul>
 <li>
 Coordinates with Conference Services for internal and client meeting requests, including but not limited to audio-visual, catering services and external vendors.
 </li>
 <li>
 Coordinates client-related business meals and maintains up-to-date knowledge of Firm-and attorney-preferred restaurants.
 </li>
 <li>
 Receives and interacts with incoming clients and visitors.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ability to provide excellent customer service
 </li>
 <li>
 Demonstrates high level of professionalism
 </li>
 <li>
 Ability to read, interpret, convey and follow instructions
 </li>
 <li>
 Ability to synthesize information in order to prioritize and organize tasks
 </li>
 <li>
 Flexibility and willingness to perform a wide range of tasks extending beyond routine expectations
 </li>
 <li>
 Demonstrates initiative and confidence to assume a high level of responsibility in a fast-paced environment
 </li>
 <li>
 Thorough working knowledge of relevant Firm computer software programs (e.g., Outlook, Word, Excel (including, but not limited to, PivotTables, Filters, Conditional Formatting) and PowerPoint) with the ability to learn new software and operating systems
 </li>
 <li>
 Demonstrates effective interpersonal and communication skills, both verbally and in writing and maintains a calm and professional demeanor
 </li>
 <li>
 Demonstrates close attention to detail
 </li>
 <li>
 Ability to handle multiple projects with shifting responsibilities and deadlines
 </li>
 <li>
 Ability to handle sensitive matters and maintain confidentiality
 </li>
 <li>
 Ability to work well under pressure
 </li>
 <li>
 Ability to work well in a demanding and fast-paced environment
 </li>
 <li>
 Ability to work well independently as well as effectively within a team
 </li>
 <li>
 Flexibility to adjust hours and work the hours necessary to meet operating and business needs
 
 
 </li>
 </ul>
 
 Education And Experience Required
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Minimum of two years of related experience in a law firm or professional services environment
 </li>
 <li>
 Must be a Notary Public licensed in DC, Virginia or Maryland or able to obtain a commission within six months of joining the Firm
 
 
 </li>
 </ul>
 
 Culture &amp; Life at Skadden
 
 
 
 What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
 
 
 
 Benefits
 
 
 
 The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
 
 
 <ul>
 <li>
 Competitive salaries and year-end discretionary bonuses.
 </li>
 <li>
 Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
 </li>
 <li>
 Generous paid time off.
 </li>
 <li>
 Paid leave options, including parental.
 </li>
 <li>
 In-classroom, remote, and on-demand learning and professional development opportunities.
 </li>
 <li>
 Robust well-being classes and programs.
 </li>
 <li>
 Opportunities to give back and make an impact in local communities.
 
 
 </li>
 </ul>
 For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
 
 
 The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
 
 
 
 Salary Details
 
 
 
 $85,000 - $100,000
 
 
 
 EEO Statement
 
 
 
 Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
 
 
 Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
 
 
 
 Skadden
 
 
 Equal Employment Opportunity Policy
 
 
 
 Skadden Equal Employment Opportunity Policy
 
 
 
 Applicants Have Rights Under Federal Employment Law
 
 
 
 Applicants Have Rights Under Federal Employment Law
 
 
 
 In accordance with the Transparency in Coverage Rule,
 
 
 
 click here to review machine-readable files made available by UnitedHealthcare:
 
 
 Transparency in Coverage
</div>

Administrative Project Coordinator

Striden

<div><div><h1 class="jobSectionHeader">Facilities Manager</h1>
Full-Time | On-site | Some Travel Included
<div>Location: Washington, DC 20006</div>
Salary: $145,000&ndash;$175,000 annually
<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Facilitate and oversee CLIENT facilities, operations, and security requirements with CLIENT staff, property managers, management firms, vendors, and other stakeholders at all CLIENT sites.</li></ul>
<ul><li>Develop, operationalize, and continuously improve facilities, operations, and security programs, processes, standards, and service delivery models across CLIENT locations.</li></ul>
<ul><li>Serve as the CLIENT subject matter expert for facilities, operations, and security systems, including mechanical, utility, workplace, access control, physical security, and related operational systems at all locations.</li></ul>
<ul><li>Oversee and manage all facilities, operations, and security-related third-party vendor relationships, including vendor staffing, performance, service levels, contract strategies, procurement coordination, and invoice review and approval.</li></ul>
<ul><li>Lead the preparation, management, and monitoring of the annual facilities, operations, security, and capital budgets for CLIENT headquarters, regional offices, and satellite locations.</li></ul>
<ul><li>Lead CLIENT space management and utilization planning, including defining metrics and protocols for lease decisions, build-out requirements, floor plan updates, moves, and related workplace planning needs.</li></ul>
<ul><li>Manage construction, renovation, relocation, and build-out projects based on CLIENT standards and designs, including furniture, physical security installation, move coordination, tenant improvement allowances, project budgets, and cost reconciliations.</li></ul>
<ul><li>Manage complex facilities and operations contracts and serve as the CLIENT lead for contract strategies in collaboration with Procurement, the Office of General Counsel, vendor executives, and internal stakeholders.</li></ul>
<ul><li>Oversee facilities and operations technology platforms in collaboration with the Office of Technology to support daily operations, service delivery, reporting, and staff expectations across CLIENT sites.</li></ul>
<ul><li>Plan and oversee CLIENT events, conferences, meetings, and related space and logistics requirements, including vendor coordination, quotes, purchase orders, event budgets, menus, space options, and safe execution.</li></ul>
<ul><li>Develop facility operations, maintenance, security, safety, and emergency management briefings, processes, and training programs as required.</li></ul>
<ul><li>Collaborate with CLIENT divisions and offices to execute facilities, operations, security, safety, event, space, and technology requirements.</li></ul>
<ul><li>Lead overall safety, physical security, emergency management, and business continuity support for the organization&rsquo;s operational portfolio, including planning for safety, security, and emergency management technology and programs.</li></ul>
<ul><li>Manage and execute security for high-profile events and liaise with local and federal law enforcement and emergency services to gather intelligence and coordinate services.</li></ul>
<ul><li>Plan, coordinate, and participate in periodic safety, emergency preparedness, and evacuation drills at CLIENT sites.</li></ul>
<ul><li>Interpret and ensure CLIENT compliance with OSHA requirements, industry standards, applicable laws, regulations, policies, and corporate requirements related to workplace safety, facilities, operations, and security.</li></ul>
<ul><li>Conduct and manage threat, risk, vulnerability, safety, and facility assessments and inspections at CLIENT locations.</li></ul>
<ul><li>coordinate safety and security training programs, including CPR, First Aid, AED, active shooter, emergency preparedness, and related programs.</li></ul>
<ul><li>administer the CLIENT ergonomics program, including assessments, employee training, vendor coordination, and support for employee questions or requests.</li></ul>
<ul><li>Manage the CLIENT parking program.</li></ul>
<ul><li>Develop, monitor, and report on facilities, operations, and security metrics to support operational performance, risk management, compliance, and decision-making.</li></ul>
<ul><li>Perform other duties as directed by the Deputy Chief Operating Officer.</li></ul> 

Requirements
<ul><li>Ability to work outside regular business hours as needed and respond to after-hours emergencies.</li></ul>
<ul><li>Ability to travel outside the Washington, DC area, including to Ashburn, VA; Atlanta, GA; and New York, NY.</li></ul>
<h2 class="jobSectionHeader">At Striden, we believe in celebrating diversity and providing a work environment where all employees are treated with dignity and respect. We are committed to fostering an inclusive workplace that values teamwork, employee participation, and diverse perspectives. We believe that an inclusive environment helps every employee reach their full potential and contributes directly to our success.</h2></div></div><div></div>

Facilities Manager

Guidehouse Managed Services

<div>Job Family:
Patient Account Representative 
Travel Required:
None 
Clearance Required:
None<div>
What You Will Do:</div><div><div><div><div><div><div><div><div><div> 
The Insurance Patient Account Representative is an extension of a client&rsquo;s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.
Essential Job Functions<ul><li>
Facilitates the billing and collection processes of outstanding accounts receivable</li><li>
Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims including Medicare and other government and nongovernment accounts</li><li>
Monitors daily queues for customer services/quality and productivity to maintain acceptable level as established by the departments; alerts management of high call volume patterns</li><li>
Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers</li><li>
Documents conversations and/or actions taken to support all claims inquiries, review and/or reconsiderations; streamlines the follow-up process of team members assisting on the file</li><li>
Analyzes claims to determine compliant and accurate coding, charging; reviews file to confirm demographic and billing information is updated</li><li>
Works to resolve any claim or billing concerns and takes appropriate action to escalate issues to management when appropriate</li><li>
Performs follow-up processes on accounts to work towards a zero balance</li><li>
Files a timely reconsideration or review of claim with supporting documentation such as a corrected claim, medical records and letter of explanation as necessary; communicates with departments to gather information needed to resolve the claim</li><li>
Performs balance transfers</li><li>
UB-04 &amp; CMS 1500</li><li>
Complete all business-related requests and correspondence from patients and insurance companies.</li><li>
Responsible for working on average 35 Accounts Per Day</li><li>
Complete all assigned projects in a timely manner.</li><li>
Assist client and patients in all requested tasks.</li><li>
Communicate to Guidehouse management areas of concern or areas of improvement.</li><li>
Research and respond to all patient inquiries received by telephone and mail.</li><li>
Update patient demographic information and initiate account adjustments.</li><li>
Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.</li></ul> 
What You Will Need:<ul><li>
High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED.</li><li>
0-2+ year's experience in office, business, operations, customer service or healthcare field.</li></ul>
What Would Be Nice To Have:<ul><li>
Previous experience working in insurance portals</li><li>
PC skills in a Windows environment.</li><li>
Knowledge and utilization of desktop applications to include Word and Excel is essential.</li><li>
Ability to initiate and follow through on projects and work independently with minimal supervision</li></ul>
#IndeedSponsored
#LI-DNI</div></div></div></div></div></div></div></div></div>
The annual salary range for this position is $34,000.00-$56,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. 
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:<ul><li>
Medical, Rx, Dental &amp; Vision Insurance</li><li>
Personal and Family Sick Time &amp; Company Paid Holidays</li><li>
Position may be eligible for a discretionary variable incentive bonus</li><li>
Parental Leave</li><li>
401(k) Retirement Plan</li><li>
Basic Life &amp; Supplemental Life</li><li>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</li><li>
Short-Term &amp; Long-Term Disability</li><li>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</li><li>
Skills Development &amp; Certifications</li><li>
Employee Referral Program</li><li>
Corporate Sponsored Events &amp; Community Outreach</li><li>
Emergency Back-Up Childcare Program</li></ul>
About Guidehouse
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</div>

Patient Account Representative - Medicare, Medicaid, Commercial Claims

Crowe llp

WFH Live Chat Agent Job Overview Crowe LLP, one of the 10 largest accounting firms in the United States, is seeking a professional and dedicated WFH Live Chat Agent to join our global team. This is a full-time, remote position, offering you the flexibility to work from home. As a leading global accounting organisation, we are committed to providing our staff with extensive training, mentoring, and clear pathways for career progression. In this role, you will be the first point of contact for our clients, providing exceptional support and resolving enquiries in a professional and efficient manner. The successful candidate will be an excellent communicator, highly organised, and passionate about delivering an outstanding customer experience. Key Details: * Job Title: WFH Live Chat Agent * Company: Crowe LLP * Employment Type: Full-Time * Location: Remote * Salary: $20 - $30 USD per hour Responsibilities * Engage with customers via live chat to answer questions, resolve issues, and provide information about our services. * Maintain a high level of professionalism and customer service in all interactions. * Manage multiple chat conversations simultaneously while ensuring a high standard of quality. * Accurately document customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken. * Identify and escalate priority issues to the appropriate team members or departments. * Collaborate with other team members to improve customer service processes and a a positive team environment. * Stay updated on company products, services, and policies to provide accurate information to clients. Qualifications * Proven experience in a customer service or support role, preferably with live chat experience. * Exceptional written communication skills, with a strong command of English spelling, grammar, and punctuation. * Fast and accurate typing skills are essential. * The ability to work independently and manage your own time effectively in a remote setting. * A patient and empathetic approach to customer support. * Strong problem-solving skills and the ability to think on your feet. * A reliable internet connection and a suitable, quiet home office environment. * Familiarity with CRM systems is advantageous but not essential. Benefits * A competitive hourly wage. * The opportunity to work fully remotely as part of a leading global firm. * Access to extensive training and continuous professional development programmes. * Dedicated mentoring to support your career growth and success. * A culture that promotes merit-based promotions and provides clear career progression. * Opportunities to explore different roles and move between business units within the organisation.

WFH Live Chat Agent

Explore 59+ Client success representative remote in Washington this August. Find roles across top companies and apply now to boost your career.