senior customer service representative Jobs in Washington

senior customer service representative

claims representative ii - remote Jobs in Washington

claims representative ii - remote

client solutions consultant Jobs in Washington

client solutions consultant

client success manager Jobs in Washington

client success manager

client success representative (remote) Jobs in Washington

client success representative (remote)

client success representative remote

DEMAND.com

<div>
 Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
 
 
 
 Responsibilities and Duties
 
 
 
 <ul>
 <li>
 Develop and nurture relationships with selected accounts for successful campaigns.
 </li>
 <li>
 Be a trusted advisor and expert in our DemandFactor offerings.
 </li>
 <li>
 Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
 </li>
 <li>
 Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
 </li>
 <li>
 Manage account documentation, including reports and recommendations.
 </li>
 <li>
 Handle post-sale account management, fostering growth through great customer service.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills with a strong connection to customer success.
 </li>
 <li>
 Minimum two years of account management or customer service experience preferred.
 </li>
 <li>
 Highly organized and detail-oriented, able to handle over 30 clients effectively.
 </li>
 <li>
 Ability to thrive collaboratively in a team and independently with minimal supervision.
 </li>
 <li>
 Strong problem-solving skills, with the ability to engage and interact with internal teams.
 </li>
 <li>
 Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
 </li>
 <li>
 Comfortable learning various software, from MS Office (Excel) to CRM systems.
 </li>
 <li>
 Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
 </li>
 </ul>
</div>

Client Success Representative (Remote)

Vimly Benefit Solutions

<div>Position Title: Client Success Manager (Full-time, Exempt)
Reports To: Director, Associated Health Plans 
Job Description

As a Client Success Manager at Vimly, you&rsquo;ll serve as a strategic partner and trusted advisor to our clients, ensuring they achieve their desired outcomes through our benefits administration and BPO solutions. You&rsquo;ll lead cross-functional efforts to deliver exceptional service, drive customer satisfaction, and foster long-term relationships. This role focuses on customer advocacy, provides continuity and ensures a seamless experience spanning all stages of the customer life cycle while maximizing the value of their Vimly solution. 

Key Responsibilities 
Customer Relationship Management
<ul>
<li>Build and nurture high-trust relationships with a portfolio of customers.</li>
<li>Serve as the primary point of contact for customer success, retention, and satisfaction.</li>
<li>Facilitate regular internal and external client meetings to track progress, business impact, and strategic alignment.</li></ul> 


Strategic Client Leadership and Operational Alignment
<ul>
<li>Lead internal cross-functional efforts on behalf of customers, coordinating across departments to ensure seamless execution.</li>
<li>Collaborate with clients to define success metrics and develop actionable plans.</li>
<li>Influence internal teams and processes to reflect the strategic priorities of each customer relationship.</li>
<li>Advocate for customer needs and systemic improvements across product, engineering, and operations.</li></ul> 


Service Delivery and Process Optimization
<ul>
<li>Handle escalated inquiries and ensure timely resolution through appropriate channels.</li>
<li>Identify trends in customer inquiries and feedback to drive continuous improvement.</li>
<li>Monitor SLA adherence to ensure consistent service delivery to our clients.</li></ul> 


Qualifications 
Experience:
<ul>
<li>5+ years in Benefits Administration customer support</li>
<li>5+ years of employee benefits experience (enrollment, eligibility, claims processing, billing) &ndash; a plus</li>
<li>Proven success managing complex customer portfolios</li></ul> 


Skills and Competencies:
<ul>
<li>Strong relationship-building and influencing skills</li>
<li>Ability to align customer goals with Vimly&rsquo;s solutions</li>
<li>Excellent written, verbal, and presentation skills</li>
<li>Results-oriented mindset with a focus on business outcomes</li>
<li>Discretion and sound judgment in managing sensitive information</li>
<li>Ability to multitask and prioritize across internal and external demands</li></ul> 


Technical Proficiency:
<ul>
<li>Microsoft Office Suite (Outlook, Word, Excel)</li>
<li>Experience with CRM or support platforms (e.g., Salesforce, JIRA, Confluence)</li></ul> 


Education:
<ul>
<li>Bachelor&rsquo;s degree in business management or equivalent industry experience</li></ul> 


Industry Experience (Preferred):
<ul>
<li>Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, BPO</li></ul> 


Work Environment:
<ul>
<li>Remote/hybrid; Targeted hire for Seattle area</li>
<li>Travel expectations: Some travel may be required.</li></ul> 


Compensation:

The targeted range for this role is $80,000-$115,000 annually. Actual compensation offered may vary depending upon many factors, including a candidate&rsquo;s skills, qualifications, experience, and location. 
Salary is only one component of the Vimly Benefits Solution Total Rewards Program. Vimly offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package:
<ul>
<li>Medical, Dental and Vision Coverage</li>
<li>401(k) Retirement Plan with employer match</li>
<li>20 PTO days accrued within the first year (includes sick time)</li>
<li>12 holidays per year, Diversity Time Off and Paid Volunteer Time Off</li>
<li>Life and AD&amp;D Insurance</li>
<li>Long-term and Short-term Disability Insurance</li>
<li>Voluntary Life Insurance</li>
<li>Voluntary Long-Term Care (LTC) insurance</li>
<li>Voluntary Pet Insurance</li>
<li>Voluntary Legal Plan</li>
<li>Health Savings Account (HSA)</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>AFLAC Voluntary Benefits</li>
<li>MetLife Voluntary Benefits</li>
<li>Employee Assistance Program</li></ul> 


Vimly Benefit Solutions is an Equal Opportunity Employer</div>

Client Success Manager

Cobec, Inc.

<div>
 
 
 Position: Data Analyst, Mid-level &ndash; DHS&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 Location:
 
 Cobec site/Remote Site/Travel to Client Site in Springfield, VA as needed
 
 
 
 
 &nbsp;
 
 
 
 
 
 Remote Work Option:
 
 Yes (Some time in office required)
 
 
 
 
 &nbsp;
 
 
 
 
 
 Function: Data Analysis
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 Location:
 
 Remote Site/Cobec Site/Client Site
 
 
 
 
 &nbsp;
 
 
 
 
 
 Remote Work Option:
 
 &nbsp;Yes
 
 
 
 
 
 
 
 Salary Range: $90- $120k
 
 
 
 
 
 
 
 
 Security Requirements
 
 
 
 
 Must be a US citizen or a legal resident for three of the past five years. Public Trust cannot be granted without meeting the residency requirement.
 
 &nbsp;
 
 &nbsp;Must meet eligibility requirements for a US Public Trust security clearance (moderate risk), including a soft credit check and criminal background check. Please refer to the criteria listed in&nbsp;5 CFR 731.202&nbsp;to understand the Public Trust suitability requirements.&nbsp;
 
 
 
 
 
 
 
 
 Culture&nbsp;
 
 
 
 
 Cobec is consistently breaking the current mold for delivering services to our government clients. What does that mean? That means believing in a &ldquo;people first&rdquo; mentality, building high performance teams and empowering people to make informed decisions without going through a large bureaucratic system. Cobec values the well-being of employees and bestows tremendous trust in those people to negotiate work and non-work obligations. Cobec is where someone can bring their whole self to work and be themselves, never having to compromise their authenticity just to fit in. Lastly, we believe in the work we do, the goals and missions of our customers and the interpersonal relationships we have with clients, stakeholders and our people.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Values and Expectations&nbsp;
 
 
 
 
 The successful candidate for this role embodies the same values as Cobec. We realize experience is important, however; Cobec believes a person&rsquo;s abilities and skills that align with our values (Relationships, Leadership, Passion, Accountability, Integrity, Innovation, Quality, Teamwork, Diversity, Commitment, &amp; Respect) are the most important drivers for success in this role.&nbsp;
 
 
 
 In addition to exhibiting our values, a successful candidate for this role is expected to be a high performer, organized, dynamic, and have a positive attitude.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Job Summary
 
 
 
 
 
 &nbsp;
 
 
 
 
 This position will provide experienced cost analysis and estimating support for Department of Homeland Security (DHS) programs.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Years of Relevant Experience
 
 
 
 
 
 
 
 
 The position requires 3 years of data analysis and model development. DHS experience is desirable, but not required.
 
 
 
 
 
 
 
 
 Essential Job Functions
 
 
 
 
 
 
 
 
 The following duties are normal for this position. The omission of specific statements of duties does not exclude them from this position if the work is similar, related, and/or a logical assignment for this position. Other duties may be required and assigned.
 
 
 
 
 
 
 
 The Data Analyst supports operations and conducts data analytics projects to provide information and insights to stakeholders for decision-making or solution development. The individual&rsquo;s activities include but are not limited to:
 
 
 
 
 
 
 <ul>
 
 <li>
 Implement data standards and deploy automation tools to extract, synthesize, and validate data from different sources and transform data into usable metrics.
 </li>
 
 <li>
 Construct data sets, monitors data quality, troubleshoots and resolves database issues to ensure data integrity
 </li>
 
 <li>
 Analyze and evaluate network operations efficiencies and security effectiveness, and recommends design changes to improve services to users.
 </li>
 
 <li>
 Assist with database architecture plans and development.
 </li>
 
 </ul>
 
 <ul>
 
 <li>
 Provide effective verbal and written correspondence, prepare reports and presentations, as required.
 </li>
 
 <li>
 Utilize scripting and querying tools like Python, R or SQL, data visualization/BI tools, statistical methods, and data modeling to produce reports, data files, and dashboards Tableau experience is required.&nbsp;
 </li>
 
 </ul>
 
 
 
 
 
 
 
 Education Requirements
 
 
 
 
 Bachelor&rsquo;s degree in Engineering or related fields required. Graduate and Post Graduate degrees are a plus and may substitute for years of experience.&nbsp;
 
 
 
 
 
 
 
 
 Skills Requirements
 
 
 
 
 
 
 
 <ul>
 
 <li>
 Demonstrated capability to work both independently and under the direction of experienced analysts.
 </li>
 
 <li>
 Demonstrated skill in defining, developing, and maintaining databases and working with spreadsheets and complex data models.
 </li>
 
 <li>
 Demonstrated ability to work in a dynamic work environment and ability to coordinate and perform multiple assignments.
 </li>
 
 <li>
 Possession of a government or industry standard data science certification is preferred but not required.
 </li>
 
 <li>
 Demonstrated skill in creating and maintaining databases and working with spreadsheets and complex models.
 </li>
 
 <li>
 Demonstrated ability to work in a dynamic work environment and ability to coordinate and perform multiple assignments.
 </li>
 
 <li>
 Possess good communication skills, both written and verbal.
 </li>
 
 <li>
 Demonstrated capability to work both independently and under the direction of experienced analysts.
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Security Requirements
 
 
 
 
 Must be a US citizen. Active Clearance not required, but Secret Clearance desired. Ability to obtain a clearance (up to Top Secret) may be required in the future.
 
 
 
 
 
 
 
 
 Travel
 
 
 
 
 Occasional travel required as needed by client/s and/or company
 
</div>

Data Analyst, Mid-level - DHS

Seneca Resources

<div>
 
 
 Role Highlights:
 
 
 
 
 Position:
 
 
 Foundry Platform Developer
 
 / Senior Data Engineer
 
 
 
 Location
 
 : Washington DC / Alexandria VA &ndash; Hybrid strongly preferred (2&ndash;3 days onsite)
 
 
 
 Job Type:
 
 Full-Time, Contract-to-Hire
 
 
 
 Clearance:
 
 
 Active Secret Clearance required
 
 
 
 
 Interview Process:
 
 1&ndash;2 rounds via video
 
 
 
 Remote Option:
 
 Will consider remote U.S.-based candidates depending on client/project for similar Foundry developer openings
 
 
 
 
 
 
 Role Overview:
 
 
 <ul>
 <li>
 This role focuses on supporting the setup, maintenance, and development of data pipelines, models, ontologies, and workflows within Palantir Foundry to enable scalable analytics and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design, implement, and maintain Foundry pipelines ingesting data from internal and external systems
 </li>
 <li>
 Format, cleanse, and enrich data for downstream analytics and applications
 </li>
 <li>
 Monitor pipeline health, troubleshoot platform connections, and optimize asset performance
 </li>
 <li>
 Build and maintain datasets, objects, and ontologies to support analytics and operations
 </li>
 <li>
 Collaborate with data scientists and analysts to refine workflows, templates, and integrations
 </li>
 <li>
 Implement access controls, metadata management, and governance best practices
 </li>
 <li>
 Identify automation and performance improvement opportunities within Foundry
 </li>
 <li>
 Stay current on new Foundry features and development best practices
 </li>
 </ul>
 
 
 
 
 
 Top Must-Have Requirements:
 
 
 <ul>
 <li>
 
 At least 1 year of direct Palantir Foundry experience (pipeline building, object maintenance, app development)
 
 </li>
 <li>
 6+ years overall development experience (e.g., PySpark, Databricks, low-code, data engineering)
 </li>
 <li>
 Strong understanding of low-code modules and Foundry&rsquo;s application development layer
 </li>
 <li>
 Ability to coach/lead technical teams in a collaborative client-facing environment
 </li>
 <li>
 Federal/DoD experience preferred
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Information Systems, or related field
 </li>
 <li>
 
 Active Secret Clearance
 
 </li>
 <li>
 Proficiency in Python, SQL, and ETL frameworks
 </li>
 <li>
 Experience working with AWS, Azure, or GCP and integrating cloud/on-prem data sources
 </li>
 <li>
 Solid knowledge of data modeling, metadata, ontologies, and governance best practices
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working in federal or regulated environments
 </li>
 <li>
 Prior hands-on Foundry work (creating pipelines, establishing objects, monitoring asset health)
 </li>
 <li>
 Familiarity with big data tools such as Spark, Hadoop, or Databricks
 </li>
 <li>
 Strong communication, analytical, and troubleshooting skills
 </li>
 </ul>
 
 
 
 
 
 About Seneca Resources
 
 
 
 At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
 
 
 
 
 
 When you work with Seneca, you&rsquo;re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
 
</div>

Data Engineer

BluShark Digital

<div>About Us:

BluShark Digital is a leading digital marketing agency dedicated to providing innovative and results-driven Search Engine Optimization (SEO) solutions for businesses. Initially established in the legal and medical fields, BluShark is now expanding into the home services sector. We pride ourselves on being a client-first agency, helping businesses stand out online and achieve tangible results. Located in Washington, D.C., we offer a dynamic and growth-oriented environment where creativity and strategy combine to drive success.

As an SEO Account Strategist, you will collaborate with our legal clients making their digital marketing strategy come to life. The SEO Account Strategist will be responsible for relaying action items to our implementation team, and updating our clients as their search engine optimization strategy evolves. In addition to reporting KPIs to our strategic partners, the SEO Account Strategist will work with our clients and team members to help align our efforts with the business' goals.

Responsibilities:
<ul>
<li>Understand the business goals of each client and tailor their buildout accordingly, ideally having previous experience working with clients in the legal sector</li>
<li>Guide clients throughout the onboarding and technical optimization process</li>
<li>Relay value to clients - demonstrating what the previous month's marketing efforts have resulted in for their practice</li>
<li>Keep projects and timelines on track</li>
<li>Update clients on how campaigns are progressing, educating clients on strategies we are implementing</li>
<li>Alert management and client when requests are out of scope and coordinate the addition of services</li>
<li>Attend to and resolve client concerns proactively</li>
</ul>
Qualifications:
<ul>
<li>2-4 years of experience in account management, digital marketing, or a similar role.</li>
<li>Experience working with legal and SMB clients</li>
<li>Experience in digital marketing strategies including: paid advertising, SEO, content marketing, and data analytics</li>
<li>Experience using analytics platforms such as Google Analytics, HubSpot, Ahrefs or similar tools</li>
<li>Proven ability to manage multiple client accounts and campaigns simultaneously</li>
</ul>
What We Offer:
<ul>
<li>Competitive base salary with uncapped commission potential.</li>
<li>Comprehensive benefits package, including health, dental, and vision insurance, 401(k), and paid holidays and vacation days.</li>
<li>90-day onboarding period with opportunities for career growth and advancement.</li>
<li>A dynamic and innovative work environment, blending in-office and remote work flexibility.</li>
<li>A supportive company culture focused on personal and professional development.</li>
</ul>
BluShark Digital is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment.

BluShark Digital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.</div>

Account Manager

Aisle & Abroad

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Booking &amp; Reservations Coordinator
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Booking & Reservations Coordinator (Remote) | Training Provided

Aisles & Abroad

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Reservations Assistant
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Reservations Assistant | Remote | No Experience Needed

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