client success representative (remote) Jobs in Washington

client success representative (remote)

inside sales agent - remote Jobs in Washington

inside sales agent - remote

inside sales agent remote

Crowe llp

WFH Live Chat Agent Job Overview Crowe LLP, one of the 10 largest accounting firms in the United States, is seeking a professional and dedicated WFH Live Chat Agent to join our global team. This is a full-time, remote position, offering you the flexibility to work from home. As a leading global accounting organisation, we are committed to providing our staff with extensive training, mentoring, and clear pathways for career progression. In this role, you will be the first point of contact for our clients, providing exceptional support and resolving enquiries in a professional and efficient manner. The successful candidate will be an excellent communicator, highly organised, and passionate about delivering an outstanding customer experience. Key Details: * Job Title: WFH Live Chat Agent * Company: Crowe LLP * Employment Type: Full-Time * Location: Remote * Salary: $20 - $30 USD per hour Responsibilities * Engage with customers via live chat to answer questions, resolve issues, and provide information about our services. * Maintain a high level of professionalism and customer service in all interactions. * Manage multiple chat conversations simultaneously while ensuring a high standard of quality. * Accurately document customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken. * Identify and escalate priority issues to the appropriate team members or departments. * Collaborate with other team members to improve customer service processes and a a positive team environment. * Stay updated on company products, services, and policies to provide accurate information to clients. Qualifications * Proven experience in a customer service or support role, preferably with live chat experience. * Exceptional written communication skills, with a strong command of English spelling, grammar, and punctuation. * Fast and accurate typing skills are essential. * The ability to work independently and manage your own time effectively in a remote setting. * A patient and empathetic approach to customer support. * Strong problem-solving skills and the ability to think on your feet. * A reliable internet connection and a suitable, quiet home office environment. * Familiarity with CRM systems is advantageous but not essential. Benefits * A competitive hourly wage. * The opportunity to work fully remotely as part of a leading global firm. * Access to extensive training and continuous professional development programmes. * Dedicated mentoring to support your career growth and success. * A culture that promotes merit-based promotions and provides clear career progression. * Opportunities to explore different roles and move between business units within the organisation.

WFH Live Chat Agent

Fidelity National Title Insurance

Job SummaryA leading provider of title insurance and transaction services to the commercial real estate and mortgage industries is seeking an experienced Commercial Title Underwriter / Commercial Counsel to support complex transactions and help drive continued growth across the DMV market. This role is ideal for a senior professional with deep technical expertise and strong industry relationships who thrives in a fast-paced, deal-driven environment.You will be part of a highly respected national commercial platform that handles some of the most sophisticated and high-value commercial real estate transactions in the country.Key Responsibilities<ul><li>Underwrite complex commercial real estate transactions, including multi-state, high-liability, and structured deals</li><li>Provide legal and underwriting guidance to internal teams and clients, including developers, lenders, attorneys, and investors</li><li>Evaluate and manage risk while delivering creative, business-oriented underwriting solutions</li><li>Draft, review, and negotiate title commitments, pro formas, endorsements, and related documents</li><li>Partner closely with sales and operations teams to support business development efforts and client retention</li><li>Serve as a trusted advisor to clients on title, coverage, and transactional structuring matters</li></ul>What We&rsquo;re Looking For<ul><li>Significant experience in commercial title underwriting and/or commercial real estate law</li><li>Strong knowledge of title insurance policies, endorsements, and regulatory frameworks</li><li>Proven ability to handle complex, high-value CRE transactions independently</li><li>Established relationships within the commercial real estate legal, lending, and developer communities</li><li>Exceptional analytical, problem-solving, and risk assessment skills</li><li>JD strongly preferred; active bar admission a plus (but not required depending on underwriting background)</li></ul>What We Offer<ul><li>Competitive compensation aligned to experience and production</li><li>Opportunity to work on institutional-quality transactions with a premier national platform</li><li>Access to industry-leading underwriting tools, support, and resources</li><li>A collaborative environment with top-tier professionals across sales, underwriting, and operations</li><li>The ability to build your reputation and influence within a leading national organization</li></ul>This is an excellent opportunity for a seasoned commercial underwriter or counsel seeking a sophisticated platform, strong deal flow, and the ability to make a meaningful impact on complex commercial transactions in a highly active market.Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Washington, DC 20036

Commercial Title Underwriter/Commercial Counsel

Data Scientist - Law Enforcement Analytics & Program

<div>About the Team:

STR's Analytics &amp; C2 Division develops novel technologies to solve challenging national security problems through advanced analytics. Our team consists of passionate and motivated individuals with degrees in engineering, computer science, mathematics, physics, and data science. We use our expertise and creativity to take innovative ideas from conception to mature implementation in order to improve mission success.

The Collaborative Autonomy and Control (CAC) Group in the AC2 Division works to build software systems that solve critical problems in the areas of uncrewed system autonomy, multi-agent collaboration, resource management, and control. By leveraging expertise in machine learning, algorithms, model-predictive control, and software development, we build tools that support tactical mission planning and execution, autonomous reasoning, and more.

The Role:

As an Autonomy Algorithms Lead Software Engineer, you will work as part of a tightly knit team to design, develop, implement, integrate, test, and demonstrate advanced algorithms and software systems for autonomous platforms. You will provide technical leadership and mentoring on programs working throughout the software and system development lifecycle, from early prototypes to integrated systems. Your work will develop a diverse set of software tools and applications for mission planning systems, automated control processes, unmanned platforms, DevSecOps, and CI/CD pipelines. This position is based in Woburn, MA or Arlington, VA, and will take advantage of STR's flexible, hybrid environment &ndash; when the work does not require use of STR's facilities, you are welcome to work remotely.

Who You Are:
<ul>
<li>Active Top Secret clearance with SCI eligibility, for which U.S citizenship is needed by the U.S government</li>
<li>BS in Computer Science or related technical field with 7+ years of experience</li>
<li>5+ years of experience with C++ or Java</li>
<li>Full stack development experience with a heavy focus on backend algorithmic development</li>
<li>Proven understanding of data structures, algorithms, concurrency, and code optimization of backend executables</li>
<li>Proven ability to develop, implement, integrate, and test autonomy algorithms and software</li>
<li>Not interested in Front end UI/UX or database management/interaction</li>
<li>Proven ability to work with research scientists to transition complex mathematical algorithmic concepts to software application</li>
<li>Proven ability to proactively lead and manage modest size engineering teams (5+ engineers) through complete Agile development lifecycle including task definition, delegation, and maintenance</li>
<li>Demonstrated success driving industry best practices in areas such as code review, unit testing, test coverage, static analysis, etc., to ensure mature, high quality software products</li>
<li>Experience in leading system/software architecture design</li>
<li>Comfortable working both with internal leadership and external customers in the development and execution of software product plans</li>
<li>Experience utilizing the following:
<ul><li>Object-Oriented Programming principles for large scale systems</li>
<li>Agile software lifecycle methodologies and tools, such as JIRA, Confluence, Gitlab, static analysis, etc</li>
<li>Test-driven development methodologies</li>
</ul></li></ul><ul><li>A demonstrated ability to adopt new languages, libraries, and technologies</li>
</ul>
Even Better:
<ul>
<li>MS or PhD in Computer Science or related technical field</li>
<li>Experience with the following:
<ul><li>Collection Orchestration</li>
<li>Satellite Constellation Management</li>
<li>Containerization and service-based architectures</li>
<li>Coordinating Electronic Warfare resources</li>
<li>Reinforcement learning</li>
<li>Agentic AI</li>
<li>Programming for embedded and physical devices</li>
<li>Multi-agent coordination of UxVs</li>
<li>MAVLINK or other C2 protocols</li>
<li>ROS</li>
<li>TAK</li>
<li>DevSecOps and CI/CD tool chains</li>
<li>Constraint satisfaction algorithms</li>
<li>Knowledge representation/ontologies</li>
<li>Python</li>
</ul>
</li></ul>Pay Information 
Full-Time Salary Range: $173,000 - $216,000

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.<div>
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.

STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.

STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info. 

STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.

If you need a reasonable accommodation for any portion of the employment process, email us at appassist@str.us and provide your contact info.

Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.</div></div>

Autonomy Algorithms Lead Software Engineer

Great Minds

<div>Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content&mdash;and all teachers deserve tools that are intuitive, effective, and built for the realities of today&rsquo;s classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. 
We are committed to usability, coherence, and practical implementation&mdash;supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. 
What We Build
Our products&mdash;Eureka Math and Eureka Math&sup2;, Wit &amp; Wisdom, Geodes, and the newly launched Arts &amp; Letters ELA&mdash;are trusted by thousands of schools and districts nationwide.<ul><li>
Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.</li><li>
Wit &amp; Wisdom&reg; and Arts &amp; Letters ELA&trade; anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes&reg; complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.</li></ul>
These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. 
Where We&rsquo;re Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey&mdash;from curriculum to professional learning to platform and support. 
Our long-term vision is to become a true partner in impact&mdash;not just delivering curriculum, but supporting educators in achieving outcomes at scale. 
Job Purpose
In this remote position, the Proposal Writer will report to the Proposals and Adoptions Manager and will coordinate closely with others on the team. This role demands highly developed written communication and editing skills, experience with proposal development &ndash; ideally in the K-12 market &ndash; for state instructional materials adoptions and RFPs, and a strong ability to multitask on several projects at once. The ideal candidate has a strong attention to detail, is capable of meeting narrow deadlines, and an ability to coordinate effectively with team members to accomplish complex goals. 
Responsibilities<ul><li>Review and analyze RFIs/RFPs/RFQs and state adoption documentation for requirements &ndash; including state standards and deadlines.</li><li>In consultation with Proposals and Adoptions Manager and team members, develop clear, concise state adoption submissions and RFP proposal language.</li><li>Collaborate with Proposal Team colleagues to determine proposal response priorities and needs for coverage.</li><li>Complete content sections for state adoption bid materials and RFPs, often found in electronic forms/online portal.</li><li>Understand and communicate state standards requirements to others on the Sales and content teams.</li><li>Manage the completion of all assigned RFPs and state adoption documentation in accordance with strict deadlines.</li><li>Create outlines, build templates, proofread, prepare review drafts and final editions, schedule meetings, and track the completion of assignments.</li></ul> 
Requirements<ul><li>
Superior writing skills with demonstrated proposal writing ability (writing sample required).</li><li>
3-5 years&rsquo; experience in a K-12 proposal writing role is highly preferred.</li><li>
Accuracy and strong attention to detail.</li><li>
Excellent copy-editing skills.</li><li>
Proficient at establishing priorities and meeting deadlines.</li><li>
Capability to work in fast-paced environment, with demonstrated ability to juggle multiple, competing tasks and demands.</li><li>
Ability to work in a positive and collaborative manner with fellow team members.</li><li>
Professional, punctual, dependable, reliable, with a desire to learn.</li><li>
Customer Relationship Management (CRM) software experience; Salesforce preferred.</li><li>
Fluent with Microsoft Office, Google Suite, and Adobe Acrobat or other editing software.</li></ul>
Preferred Qualifications<ul><li>
Previous experience with K-12 Math content writing.</li><li>
Knowledge of the Eureka Math is extremely desirable.</li><li>
Experience with online document submission.</li><li>
Experience with proposal automation software, such as Loopio or Responsive, highly desirable.</li><li>
Solid organizational skills and proactive problem-solving abilities.</li><li>
Ability to work independently and collaboratively.</li><li>
Commitment to high standards.</li></ul> 
Required Education<ul><li>
Bachelor&rsquo;s degree in English, Journalism, Liberal Arts, Mathematics, or equivalent business experience.</li></ul>
Preferred Education<ul><li>
Master&rsquo;s degree in English, Journalism, Liberal Arts, or Mathematics.</li></ul> 
Status
Full-time 
Location
Remote 
The expected base salary range for this position is $68,000-$77,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization&rsquo;s commitment to the principles of fair employment and the elimination of all discriminatory practices. 
#LI-Remote</div>

Proposals & Adoptions Writer

The Washington Post

<div>
 
 Application Instructions
 
 
 
 Please list all professional experience and explain any gaps in employment history.
 
 All of your application materials, which may include PDF files of work samples and/or links to audio, video, photography or graphics, must be uploaded to the field labeled
 
 
 Resume/Cover Letter/Work Samples
 
 
 to be considered for the position.
 
 
 
 
 Join the future of news
 
 
 
 We&rsquo;re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you&rsquo;ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.
 
 
 
 About Our Team
 
 
 
 The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand &amp; Events, Communications, Customer Care, Engineering &amp; Product, Finance, Human Resources, Legal, Marketing &amp; Advertising, Print Operations, and Sales.
 
 
 
 Why This Role Matters
 
 
 
 The Washington Post is seeking an aggressive, curious and enterprising reporter to cover D.C. city hall at a pivotal moment in the city&rsquo;s history.
 
 
 This reporter will chronicle the arrival of the District&rsquo;s first new mayor in more than a decade, covering the transition of power, the personalities shaping the new government and the policy decisions that will affect more than 700,000 residents. The beat sits at the center of some of the region&rsquo;s most important stories, from housing affordability and economic development to public safety, transportation, education and the future of downtown Washington.
 
 
 We are looking for a journalist who thrives on accountability reporting, source-building and explanatory journalism. The ideal candidate will have the curiosity and persistence to reveal how decisions are made inside city government, the urgency to break news on a competitive beat and the storytelling skills to help readers understand how local government affects their daily lives. This is a rare opportunity to cover the beginning of a new political era in the nation&rsquo;s capital and to help define how audiences understand the city's future.
 
 
 This position is based in our Washington, D.C., newsroom.
 
 
 
 What Motivates You:
 
 
 
 <ul>
 <li>
 You are fascinated by how government works &mdash; and sometimes doesn&rsquo;t.
 </li>
 <li>
 You are driven to break news and hold public officials accountable.
 </li>
 <li>
 You enjoy building deep source networks and developing expertise on a complex beat.
 </li>
 <li>
 You are energized by the opportunity to cover a new administration from its earliest days.
 </li>
 <li>
 You thrive in a collaborative newsroom and enjoy working across teams.
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Support the Mission:
 
 
 
 <ul>
 <li>
 Cover the mayor&rsquo;s office, D.C. Council and key agencies, producing timely and authoritative reporting on city government.
 </li>
 <li>
 Break news on the policies, politics and personalities shaping the District of Columbia&rsquo;s future.
 </li>
 <li>
 Develop and maintain sources throughout city government and within advocacy organizations, neighborhoods and the business community.
 </li>
 <li>
 Track the implementation and impact of major policy initiatives, helping readers understand how decisions affect their communities.
 </li>
 <li>
 Produce enterprise and accountability stories that illuminate how power operates at the John A. Wilson Building and how it affects the public.
 </li>
 <li>
 Cover campaigns, elections, budget debates and other major political developments affecting the District.
 </li>
 <li>
 Collaborate with visual journalists, data reporters and editors to create compelling, multi-format storytelling.
 </li>
 <li>
 Identify emerging issues and trends that will shape the future of the city.
 
 
 </li>
 </ul>
 
 The Skills and Experiences You Bring:
 
 
 
 <ul>
 <li>
 A track record of strong reporting on government, politics, public policy or related subjects.
 </li>
 <li>
 Demonstrated ability to break news and produce impactful enterprise reporting.
 </li>
 <li>
 Strong source-building skills and comfort navigating political institutions.
 </li>
 <li>
 Ability to explain complex policy issues clearly and engagingly.
 </li>
 <li>
 Excellent news judgment and the ability to work effectively under deadline pressure.
 </li>
 <li>
 A collaborative mindset and eagerness to work across teams.
 </li>
 <li>
 A commitment to accuracy, fairness and the highest standards of journalism.
 
 
 </li>
 </ul>
 Interested candidates should upload a r&eacute;sum&eacute;, cover letter and three examples of their work (as PDFs) to our jobs portal. Applications will be reviewed on a rolling basis until the position is filled, but those received by June 28 will be prioritized. The cover letter should be addressed to Local Editor Theresa Vargas and Deputy Local Editor April Bethea.
 
 
 The salary range for this position is $97,400 - $162,300. The actual starting salary within this range will depend on individual skills, experience and qualifications as they relate to specific job requirements.
 
 
 
 Collaboration makes us stronger. That&rsquo;s why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week.
 
 
 
 
 Compensation And Benefits
 
 
 
 Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
 
 
 <ul>
 <li>
 Competitive medical, dental and vision coverage
 </li>
 <li>
 Company-paid pension and 401(k) match
 </li>
 <li>
 Three weeks of vacation and up to three weeks of paid sick leave
 </li>
 <li>
 Nine paid holidays and two personal days
 </li>
 <li>
 20 weeks paid parental leave for any new parent
 </li>
 <li>
 Robust mental health resources
 </li>
 <li>
 Backup care and caregiver concierge services
 </li>
 <li>
 Gender affirming services
 </li>
 <li>
 Pet insurance
 </li>
 <li>
 Free Post digital subscription
 </li>
 <li>
 Leadership and career development programs
 
 
 </li>
 </ul>
 
 Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
 
 
 
 
 Your story awaits. Apply today!
 
 
 
 Learn more about The Post at careers.washingtonpost.com.
</div>

D.C. City Hall Reporter

TechAnax LLC

Company Overview TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domainsAvailability: Immediate Clearance: Ability to obtain and maintain required USDA security credentials Customer: USDA Work Site: On-site support at USDA facilitiesWork Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM The Contract Period of Performance:Travel: Minimal/As required Work Level: Tier 2 IT Support Specialist Must be USA Citizen: YesSalary: $54,000-$60,000Position Overview: The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.Must Haves:<ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul>Key Responsibilities:Incident Response &amp; Resolution<ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul>Technical Support &amp; Troubleshooting<ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul>Account &amp; Asset Management<ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul>Customer Service &amp; Communication<ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul>Flexible &amp; Adaptive Support<ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul>Qualifications:<ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul>Preferred Experience:<ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul>About TechAnax:TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.Pay: $54,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Tier 2 IT Support Specialist

Explore 37+ Inside sales agent remote in Washington this August. Find roles across top companies and apply now to boost your career.