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operations manager

abiteccorporation

Job Overview ABIT CORP is a leading provider of comprehensive IT solutions, specialising in website design, graphic design, software development, and digital marketing services. We deliver customer-centric, results-oriented, and cost-effective solutions to SMEs and large enterprises. As a professional and trusted organisation, we believe in the power of collaboration and synergy to achieve outstanding results for our clients. We are seeking a highly organised and experienced Operations Manager to join our team in Washington, D.C., United States. This is a Full-Time position where you will be responsible for streamlining our operational processes, enhancing productivity, and driving the efficiency of our service delivery. The successful candidate will play a pivotal role in managing our resources and ensuring the successful execution of projects, contributing directly to the company's growth and success. Salary: USD $250 - $1,000 per day, commensurate with experience. Responsibilities • Develop and implement strategic operational plans to improve efficiency, quality, and profitability across the organisation. • Oversee the daily operations of project delivery teams, including software development, web design, and digital marketing. • Manage resource allocation, project pipelines, and team workloads to ensure the timely and successful delivery of client projects. • Monitor and analyse key performance indicators (KPIs), preparing and presenting performance reports to senior management. • Proactively identify operational bottlenecks and implement effective solutions to improve workflows. • Foster a culture of continuous improvement, introducing best practices for project management and service delivery. • Collaborate closely with other departments, including sales and finance, to ensure seamless business processes and client satisfaction. • Manage relationships with third-party vendors and partners to ensure they meet our quality and service standards. Qualifications • Proven experience as an Operations Manager or in a similar leadership role, preferably within an IT services, software, or digital agency environment. • Strong understanding of project management principles and methodologies. • Excellent leadership, communication, and interpersonal skills, with the ability to manage and motivate diverse teams. • Demonstrable experience in data analysis and performance metrics management. • A solid commercial awareness with experience in budget management and financial forecasting. • A comprehensive understanding of the services offered, including web development, SEO, and digital marketing. • A Bachelor's degree in Business Administration, Operations Management, or a related field is highly desirable. • Exceptional problem-solving and decision-making abilities. Benefits • A competitive salary and benefits package. • Significant opportunities for professional development and career progression within a growing company. • The chance to work in a dynamic, innovative, and collaborative team environment. • A key role in shaping the operational success of a leading IT services provider.

Operations Manager

Mill Creek Residential

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
 
The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.
 Essential Functions/Responsibilities
 Financial Performance
 <ul>
<li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li>
<li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li>
<li>Oversee pricing and occupancy strategies</li>
<li>Assist in preparation of community budget</li>
<li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li>
<li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li>
<li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li>
<li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Sales and Marketing
 <ul>
<li>Oversee sales, lease renewals, move-in and move-out process</li>
<li>Oversee administration and completion of the resident renewal program, move-in and move out process</li>
<li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li>
<li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li>
<li>Participate in Revenue Management calls when applicable</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Operating Standards
 <ul>
<li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.</li>
<li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li>
<li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li>
<li>Partnering with Service Manager, recommend capital improvements for community</li>
<li>Manage contracts with 3rd party service providers</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Associate Management and Development
 <ul>
<li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li>
<li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li>
<li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li>
<li>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li>
<li>Support associate development. Provide targeted training and growth opportunities</li>
<li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Education and/or Experience
 <ul>
<li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li>
<li>3-5 years of multi-family or related property management experience or equivalent experience</li>
<li>2 years supervisory experience</li>
<li>Commitment to, and passion for, providing outstanding customer service</li>
<li>Strong communication skills (written and verbal)</li>
</ul>
About the Benefits of joining the Mill Creek Team
 <ul>
<li>Competitive compensation</li>
<li>Comprehensive medical, dental and vision</li>
<li>Employer sponsored short and long term disability, Life and ADD insurance401k with employer matching</li>
<li>Paid time off benefits: Vacation, Sick, Holidays</li>
</ul>
Mill Creek is an Equal Opportunity Employer
 Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

r0520012 Community Manager - Modera Sedici

Marriott International

<div>Additional Information 
Job Number26076739 
Job CategoryEvent Management 
Location1127 Connecticut Ave NW, Washington, District of Columbia, United States, 20036 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Pay Range: $84,706-$109,000 annually 
Bonus Eligible: Y
<div><div>JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner&rsquo;s primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the event management or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Executing Event Operations
<ul><li>Solve problems and/or suggest alternatives to previous arrangements if necessary.</li></ul>
<ul><li>Leads pre-event and post-event meetings for assigned groups.</li></ul>
<ul><li>Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.</li></ul>
<ul><li>Manages customer budgets to maximize revenue and meet customer needs.</li></ul>
<ul><li>Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.</li></ul>
<ul><li>Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.</li></ul>
<ul><li>Manages group room blocks and meeting space for assigned groups.</li></ul>
<ul><li>Adheres to all standards, policies, and procedures.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
Executing the Sales and Marketing Strategy
<ul><li>Up-sells products and services throughout the event process.</li></ul>
<ul><li>Participates in customer site inspections and assists with the sales process when necessary.</li></ul>
<ul><li>Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).</li></ul>
Managing Profitability
<ul><li>Manages revenue and profitability associated with events.</li></ul>
<ul><li>Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.</li></ul>
<ul><li>Reviews billing and payments with clients.</li></ul>
Providing Exceptional Customer Service
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Makes presence known to customer at all times during entire event process.</li></ul>
<ul><li>Follows up with customer post-event.</li></ul>
<ul><li>Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with associates.</li></ul>
<ul><li>Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.</li></ul> 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Senior Events Manager

Corus International

<div>Position Title: Senior Manager, Global Payroll
Position Type: Regular Full-Time
Department: Finance &amp; Administration
Location: Washington, DC - Hybrid
Salary Range: $85,000 - $110,000 - $136,000
Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors.
Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&amp;D insurance; employee wellness incentives, and employee work/life balance and assistance programs.
Position Summary:
The Senior Manager, Global Payroll reports to the Global Controller and is a key member of the General Accounting team, responsible for delivering accurate, compliant, and audit-ready U.S. payroll, while providing oversight of global payroll and timekeeping processes and technical supervision to the Global Payroll &amp; Allocations Manager based in Nairobi, Kenya.
The role ensures strong internal controls, supports audits, and drives process improvements and system integrations to enhance efficiency, scalability, and data integrity.
The Senior Manager plays a critical role in contributing to the organization's digital transformation, including integration between ADP Payroll, timekeeping systems, and the new Finance &amp; Accounting ERP system. The role also supports broader organizational related to compensation, personnel cost allocation, and process automation.
This position will be based at Headquarters in Washington, DC and will operate in a hybrid work model, with in-office days each week on Tuesday and Wednesday.
Responsibilities:
U.S. Payroll Administration<ul><li>
Process semi-monthly payroll for approximately 150 U.S.-based employees in ADP Workforce Now.</li><li>
Ensure accurate calculation of earnings, deductions, benefits, taxes, and employer contributions.</li><li>
Review and validate payroll registers, audit reports, and exception reports prior to submission.</li><li>
Ensure timely tax remittance and compliance with federal, state, and local regulations.</li><li>
Manage year-end payroll processes, including W-2s, reconciliations, and filings.</li><li>
Prepare monthly payroll journal entries and US labor cost allocation.</li><li>
Reconcile all payroll-related general ledger accounts.</li><li>
Lead the timesheet onboarding for US based staff.</li></ul>
Global Payroll Oversight<ul><li>
Direct the country office payroll to ensure that operations performed through Multiplier are completed timely.</li><li>
Review and approve payroll journal entries, as needed.</li><li>
Review and approve balance sheet reconciliations prepared by the Global Payroll &amp; Allocations Manager.</li><li>
Provide technical guidance and ongoing support to the Global Payroll &amp; Allocations Manager.</li><li>
Coordinate with the Manager, General Accounting to ensure timely funding of Multiplier cash draws.</li><li>
Manage EOR payroll disbursements and maintain strong relationships with the service providers.</li><li>
Backstop the global payroll allocation process.</li></ul>
Timecard Governance<ul><li>
Direct and manage the timesheet submission process across all entities.</li><li>
Ensure timely and complete submission of timecards across all country offices.</li><li>
Partner with country and program leadership to drive compliance with timekeeping policies.</li><li>
Develop reporting dashboards and track compliance metrics related to timecard completion and labor allocations.</li></ul>
Audit Readiness, Compliance, &amp; Financial Reporting Support<ul><li>
Maintain payroll operations in a continuous state of audit readiness.</li><li>
Develop and maintain clear documentation of payroll processes, controls, and system workflows.</li><li>
Prepare audit schedules, reconciliations, and supporting documentation for the annual financial statement audit.</li><li>
Serve as primary point of contact for payroll-related audit inquiries.</li><li>
Support year-end accruals, including PTO, bonuses, payroll taxes, and benefits.</li><li>
Ensure accuracy of payroll-related balance sheet accounts and support monthly and year-end reconciliations.</li><li>
Assist with Single Audit or other compliance audits as needed.</li><li>
Ensure compliance with all applicable U.S. wage and hour laws, tax regulations, benefit plan requirements related to payroll, and nonprofit-specific regulations.</li><li>
Maintain strong internal controls over payroll processes, including segregation of duties and approval workflows.</li><li>
Monitor regulatory changes and proactively adjust payroll processes as required.</li><li>
Partner with Finance to ensure payroll transactions are properly coded and aligned with cost allocation requirements.</li></ul>
Systems &amp; Process Improvement<ul><li>
Identify and implement process improvements to enhance efficiency, accuracy, and scalability of payroll operations.</li><li>
Support the transition of timesheets from ADP Workforce Now to Sage Intacct, including data validation, parallel testing, and control design.</li><li>
Support the design, implementation, and testing of FlexSpring.</li><li>
Lead or support integration between Payroll, Workday (HCM), and the new Finance &amp; Accounting system.</li><li>
Maintain payroll policies and procedure documentation.</li></ul>
Strategic &amp; Cross-Functional Support<ul><li>
Support initiatives related to compensation analysis, and personnel cost forecasting.</li><li>
Contribute to expanding global payroll governance and administrative oversight as U.S. processes are optimized.</li><li>
Participate in organizational efficiency and transformation initiatives related to personnel costs.</li></ul>
Supervisory:<ul><li>
Provides technical supervision to the Global Payroll &amp; Allocations Manager based in Nairobi, Kenya.</li></ul>
Required Qualifications:<ul><li>
Bachelor's degree in Accounting, Finance, Business Administration, or related field and a minimum of seven years of progressively responsible payroll experience; or the equivalent combination of education and/or experience.</li><li>
Experience must include U.S. payroll management using ADP Workforce Now.</li><li>
Experience supporting year-end financial statement audits and preparing payroll audit schedules.</li><li>
Experience improving payroll process automation and system integrations.</li><li>
Strong knowledge of U.S. federal, state, and local payroll regulations and tax requirements.</li><li>
Strong understanding of payroll accounting, including accruals, liabilities, reconciliations, and year-end reporting.</li><li>
Knowledge of audit documentation standards and internal control frameworks.</li><li>
Advanced proficiency in ADP Workforce Now.</li><li>
Strong Excel skills (pivot tables, reconciliations, data analysis).</li><li>
Ability to analyze payroll data, identify discrepancies, and resolve complex issues.</li><li>
Strong attention to detail and commitment to accuracy.</li><li>
Ability to maintain payroll operations in an audit-ready state at all times.</li><li>
Ability to manage deadlines in a high-compliance, deadline-driven environment.</li><li>
Demonstrated ability to improve operational efficiency and scale processes.</li><li>
Strong project management skills, particularly in system implementation environments.</li><li>
High level of integrity, discretion, and professionalism in handling confidential information.</li><li>
Strong interpersonal skills and ability to work cross-functionally with HR, Finance, IT, and international teams.</li><li>
Ability to respond effectively to auditors and external stakeholders.</li><li>
Ability to train and guide managers and staff on payroll and timekeeping requirements.</li><li>
Strong written and verbal communication skills.</li></ul>
Preferred Qualifications:<ul><li>
Experience supporting payroll system implementations or transitions (e.g., Workday Payroll) strongly preferred.</li><li>
Experience integrating payroll systems with ERP/Finance systems preferred.</li><li>
Experience in a nonprofit organization is preferred.</li><li>
Experience supporting multi-entity or multi-state payroll environments strongly preferred.</li><li>
Certified Payroll Professional (CPP) designation preferred.</li><li>
Familiarity with nonprofit cost allocation principles and compliance frameworks is a plus.</li></ul>
Physical and Mental Requirements:<ul><li>
The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.</li><li>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.</li></ul>
Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.
Working Conditions, Travel and Environment<ul><li>
Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required.</li><li>
This position must be able to travel as required for standard domestic business purposes.</li><li>
If applicable, must have authorization to work in the country of assignment.</li></ul>
As a member of the Corus Family, each employee is expected to:<ul><li>
Foster a work environment where everyone feels valued and included.</li><li>
Support employees' evaluation and promotion processes based on skills and performance.</li><li>
Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.</li><li>
Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.</li><li>
Adhere to the Organizational Core Values.</li></ul> 
Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws.</div>

Senior Manager, Global Payroll

<div>UDR, Inc. is seeking a Multi Site Community Director to join our team in Washington DC.

GENERAL SUMMARY OF DUTIES: The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. 
 
SUPERVISION RECEIVED: Reports directly to the Senior Community Director, District Manager or Regional Manager

SUPERVISION EXERCISED: Supervision of two or more associates is required for exempt status, 1 or less for non-exempt status. Direct reports may include the Resident Service Manager, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).

Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines. 2 or more direct reports = Exempt Status; 1 or less direct reports = Non-exempt Status.

ESSENTIAL FUNCTIONS:

Asset Quality 
Ensure community is ready for business and meets established physical standards daily as listed below:

1. Walk community daily; open and close all &ldquo;showing&rdquo; units. Monitor property including office space, restrooms, amenity areas, parking lot and &ldquo;showing&rdquo; units to ensure they meet UDR&rsquo;s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
 
2. Refresh community&rsquo;s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service 
Provide the best standard of quality and service through resident relations:

1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.

3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
 
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
 
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Financial 
Complete various accounting and financial functions associated with driving and supporting community operations:

1. Work closely with Business Manager to complete required financial responsibilities. 
2. Conduct Purchase Card (P-card) reconciliation for community.

Personnel (if applicable) 
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
 
2. Hire and train new staff and develop staff to maximize potential. 
3. Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director) 
4. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 
5. Approve time records and requests for time off.

Vendor Management 
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR&rsquo;s policies and procedures. 
2. Source new vendors as needed in order to maintain community appearance and resident services. 
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative 
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:

1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
 
2. Review, monitor, administrate and sign leases as required and needed.
 
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. 
4. Plan and manage all community events.
 
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
 
6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 
8. Smart Rent Management and Package and Parcel Management. 
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the &ldquo;Key Policy&rdquo;. 
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
 
13. Develop and maintain emergency action procedures for the properties. 
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 
16. Comply with all Company policies and procedures related to employment.
 
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 
18. Perform other duties as assigned or needed. 
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.

Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.

Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
 
 
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.

Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions. 
 
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. 
EDUCATION AND EXPERIENCE:

1. Bachelor&rsquo;s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 
3. Minimum of two years&rsquo; management or supervisory experience is required. 
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 
5. Must have and maintain a valid driver&rsquo;s license unless otherwise noted.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Multi Site Community Director

Varnish Lane

<div>Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to elevating the nail care experience through thoughtful hospitality, meticulous cleanliness and a deep commitment to client and team wellbeing. We take pride not only in what we do, but how we make people feel.
We're seeking friendly, customer-focused front desk associates who are passionate about creating the ultimate client experience. This role supports the daily operations of the shop to ensure a welcoming, seamless experience for every guest while upholding our shop standards and overall environment.
We currently have three locations in the DC area: Friendship Heights, West End, and Mt. Vernon Triangle. Most of our team members work at more than one location and are willing to travel between shops. However, if one location is most convenient for you, we take that into consideration when scheduling.
This role requires 1+ years of experience in the field of retail or hospitality (experience at a salon/spa is a bonus!). 
 
Key Responsibilities 
Customer Care &amp; Hospitality
<ul><li>Maintain a positive, welcoming and personable disposition when interacting with clients</li><li>
Ability to handle client feedback or issues in real-time with a calm demeanor</li><li>
Assist the shop manager with client feedback follow-up as needed when the manager is not available</li><li>
Helps educate clients on services, upgrades and retail products that enhance their visit.</li><li>
Acts as a brand ambassador, sharing the Varnish Lane story and our commitment to natural, waterless, non-toxic care</li></ul>
Team Support &amp; Guidance
<ul><li>While on shift, you are responsible for leading the operational flow of the shop and supporting nail stylists to ensure a smooth, successful shift</li><li>
Ability to multitask and stay calm when things get busy</li><li>
Brings a collaborative attitude and works well within a team</li><li>
Assist the nail stylists with necessary operational flow tasks such as the sterilization of implements, restocking hot towels, etc.</li></ul> 
 
Operations &amp; Shop Upkeep
<ul><li>Must be able to master our appointment and POS system</li><li>
Maintains awareness of active promotions, marketing materials, and visual merchandising standards (through company provided announcements) so that you can clearly communicate to clients</li><li>
Consistently upholds Varnish Lane's standards of cleanliness and tidiness through your shift</li></ul>
What makes you a great fit for Varnish Lane:
<ul><li>Extremely reliable and punctual. This is a critical component of the role, and we are seeking candidates who are fully confident in their ability to arrive on time for every shift</li><li>
Resourceful problem solver with resilience in navigating day-to-day operational challenges</li><li>
Clear, confident and collaborative communication style (both verbal and written)</li><li>
A desire to work in a space that is warm, fun, supportive and welcoming!</li></ul>
Perks of being a part of the Varnish Lane family:
<ul><li>Dedicated HR support and guidance in enrolling for health insurance, vision dental &amp;401k</li><li>
Competitive salary and incentivized bonus structure</li><li>
Discounted services and retail products</li><li>
Positive work environment</li><li>
Potential to grow into a more senior operations role</li></ul></div>

Front Desk Host (West End Location - Flexible Schedule)

SAIC

<div>Job ID: 2613941
Location: Washington, DC, US
Date Posted: 2026-06-23
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Windows Server Lead to support our government contract.
The successful candidate will provide oversight and management support for 30+ Windows engineers responsible for providing operations and maintenance (O&amp;M) and engineering support for the Common Operating Environment of the Department of Transportation (DOT) Common Operating Environment (COE). The Server Tower Lead is responsible for providing leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop services, OS vulnerability remediation, Windows Server and workstation patching, hypervisor (VMware, HyperV) management, provisioning servers (on-prem, AWS GovCloud, AWS, Azure, Oracle, and Google), design and deploying HA/DR capabilities, and supporting DOT&rsquo;s field site reduction plans / migration to Cloud. This team also supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager, Delinea Privilege Manager, Varonis, and multiple technologies. 
The successful candidate will provide expertise from responding to OCIO Initiatives and requirements to prevent service degradations and outages and supporting service restoration activities during outages. This position will provide maintenance, implementation, and design services for Windows-based systems across the enterprise. In addition, the position will be responsible for resolving and completing assigned tasks and Change Requests and will act as an escalation for support issues. The candidate will also be responsible for applying new solutions through research and collaboration with team members and will be advising on course of actions for new application initiatives. 
Job Description and Duties<ul><li>
Full-time Onsite at DOT HQ, Washington DC. Ideal candidate will cover later shift providing support ending sometime between 5pm and 7pm daily.</li><li>
Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets. Monitor assignment group queues for unassigned and aging tickets. Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.</li><li>
Oversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.</li><li>
Oversea documentation of Windows systems, processes, procedures, etc.</li><li>
Facilitate and lead daily change management meetings with team and government staff to review and approve Change Requests using the ServiceNow Dashboard.</li><li>
Provide Windows Server Tower inputs presentations and deliverables to the DOT and SAIC managers.</li><li>
Collaborate with team members to provide inputs to multiple ad hoc and recurring data calls including the monthly Program Management Review (PMR), bi-weekly progress review (BPR), and Application Hosting weekly calls.</li><li>
Perform Root Cause Analysis and Problem Management for the Windows systems and tools.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Provide support for new enterprise systems and in support of engineering solutions to address existing issues.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li></ul>
Qualifications
Required Education and Experience:<ul><li>
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and ten (10) years or more of related experience; Masters and eight (8) years or more experience ; PhD or JD and five (5) years or more experience.</li><li>
Must have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation.</li><li>
Demonstrated experience managing multi-discipline server and system operation teams.</li><li>
Expert-level experience managing service delivery and solutioning</li><li>
Experience managing teams of 30+ personnel performing complex engineering, operations, and maintenance support.</li><li>
Project Manager, Project Lead, and/or Program Manager experience leading teams of similar size and scope strongly preferred, ideally supporting government clients.</li><li>
 Must be able to collaborate across other Infrastructure and vendor teams to develop solutions with multi-faceted requirements spanning across technologies, and sometimes multiple task orders.</li><li>
Experience leading troubleshooting calls spanning across multiple teams and using multi-discipline approach.</li><li>
Must have extensive knowledge of multi-vendor server operating systems.</li><li>
Demonstrated experience in a fast tempo ITSM support environment.</li><li>
Experience with performing root cause analysis, risk identification, and risk mitigation</li><li>
Strong interpersonal skills including the ability to collaborate effectively.</li><li>
Demonstrated experience in a fast tempo ITSM support environment. 
 
Preferred skills and qualifications:</li><li>
Demonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&amp;M) and engineering.</li><li>
Enterprise Architect experience, particularly in medium to large size government environments</li><li>
ServiceNow ITSM platform and experience managing tickets, building dashboards, running queries, and building out workflows</li><li>
Experience leading on-premises to cloud migrations to Azure, AWS, OCI, and/or GCP</li><li>
Project Management Professional (PMP) Certification</li><li>
Certified Scrum Master (CSM), Scaled Agile Framework (SAFe), PMI‑ACP (Agile Certified Practitioner), PSM I (Professional Scrum Master I) or other agile certifications</li><li>
ITIL certification(s) and ITSM</li><li>
AWS, Azure Cloud, Google solution architect/ enterprise architect certification(s)</li></ul> 
Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Windows Server Lead

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