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operations coordinator

operations manager

Google

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>7 years of experience in operations or business management, and vendor management.</li>
<li>7 years of experience using analytics or applying project management tools to address business issues.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience managing vendor operations and working with globally managed service providers and Crowdsourcing.</li>
<li>Experience setting and driving vendor strategy, process improvement, contracting and commercial negotiations.</li>
<li>Experience working with dashboards and data.</li>
<li>Ability to manage conflicting priorities and stakeholder issues or requirements, driving pragmatic decisions and actions to deliver operational improvement.</li>
<li>Ability to demonstrate tenacious problem-solving and project management skills by defining projects, executing within timelines, and navigating ambiguity.</li>
<li>Excellent communication skills, with the ability to successfully work and influence across multiple levels of the organization and regions.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2>
As a GenAI Vendor Operations Manager, you will drive operational excellence to support human reviews for GenAI, adversarial red teaming, novel testing, and other emerging products. You will support the day-to-day vendor operations and effectively manage vendor performance with transparent metrics, data-driven decisions and industry leading vendor management techniques. You are an expert in operational excellence who possesses the ability to work globally and cross-functionally with internal and external stakeholders. You are also capable of identifying, prioritizing and implementing process and automation opportunities to continuously improve and scale operations.At Google we work hard to earn our users&rsquo; trust every day. Trust &amp; Safety is Google&rsquo;s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google&rsquo;s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.<div></div><div><br>
The US base salary range for this full-time position is $126,000-$185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</div><div></div><div><br>
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</div></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Drive planning and oversee delivery of day-to-day service operations, managing key metrics (e.g. SLAs, Quality, AHT) and business reporting to ensure goals are met; lead vendor selection, forecasting, resource, BCP, contract management, and budget planning</li>
<li>Troubleshoot problems, and foster a solutions-oriented mindset to maximize vendor performance; partner effectively with global cross-functional teams to achieve operational efficiencies.</li>
<li>Lead weekly business reviews, develop insights reporting, and prepare data-driven communications for all audiences.</li>
<li>Support time-sensitive projects from concept to launch by defining clear objectives, dependencies, risks, owners and follow-through mechanisms.
</li><li>Apply problem-solving and project management skills to navigate ambiguity and provide solutions from an operational perspective.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Vendor Operations Manager, GenAI

Ladgov Corporation

<div><h3 class="jobSectionHeader"><b>Position Title</b><b>: </b><b>Project Manager (PM)</b></h3><ul><li><p><b>
Job Type</b>: Full-Time.</p></li><li><p><b>
Job Location</b>: Bureau of Engraving and Printing, Washington, D.C.</p></li><li><p><b>
Requirements</b>: The Candidate shall have a:</p><ul><li><p>
U.S. citizenship</p></li><li><p>
Minimum 5 years of customer service experience managing a public tour service or visitor center</p></li><li><p>
At least 1 year public speaking experience with groups over 30</p></li><li><p>
At least 1 year experience with Microsoft Office Suite</p></li><li><p>
Current CPR certification from American Red Cross or American Heart Association</p></li><li><p>
Must pass BEP security clearance</p></li></ul></li><li><p><b>
Duties</b>: The Candidate must:</p><ul><li><p>
Serve as the primary point of contact with the Contracting Officer Representative (COR)</p></li><li><p>
Manage daily operations of the Tour and Visitor Center (TVC)</p></li><li><p>
Schedule and oversee all staff, including backups for key positions</p></li><li><p>
Submit weekly and monthly tour reports</p></li><li><p>
Maintain the shared tour calendar and ensure accuracy of scheduled events</p></li><li><p>
Address staffing assignments, incidents, and corrective actions</p></li><li><p>
Ensure all staff comply with required BEP training and tour protocols</p></li><li><p>
Provide continuity of operations during closures or emergencies</p></li></ul></li></ul><p>
</p><p>gOwDJamNlW</p></div>

Project Manager (PM)

QinetiQ

<div>Company Overview:
<div>
We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).</div><div></div><div><br>
QinetiQ US&rsquo;s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.</div><div></div><div><b><br>
Why Join QinetiQ US?</b></div><div></div><div><br>
If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.</div>
Position Overview:
<div>
QinetiQ US seeks an experienced Deputy Project Manager to support a federal law enforcement agency client. This role requires excellent judgment and communication skills to support project coordination, stakeholder management, and operational excellence within the agency program. The ideal candidate thrives in a collaborative team environment, delivering innovative data quality solutions to meet federal law enforcement mission goals.
</div>Responsibilities:
<h3 class="jobSectionHeader"><b>Program and Project Support</b></h3><ul><li>
Assist with all aspects of agency programs and projects to ensure compliance with technical requirements, schedule, and budget</li><li>
Support coordination of data quality initiatives across agency field offices</li><li>
Assist in leading interdisciplinary teams supporting operations and serve as interface with federal customers, subcontractors, and third parties</li><li>
Help develop, improve, and maintain the agency task tracker to ensure complete accountability of all tasks and current statuses</li><li>
Assist in the professional and technical development of fellow staff</li></ul><h3 class="jobSectionHeader"><b>
Financial and Administrative Management</b></h3><ul><li>
Assist in controlling expenditures, report monthly actual performance, and create forecasts using Estimate to Complete (ETC) processes</li><li>
Support Senior Project Manager with administrative documentation for subcontractor execution, procurement, and finance activities</li><li>
Create and track purchase requisitions (PRs) for materials, software licenses, and subcontractors supporting DQI operations</li><li>
Assist in coordination and logistics of Contractor Acquired Property (CAP) and Government Furnished Equipment (GFE) for DQI mission activities</li></ul><h3 class="jobSectionHeader"><b>
Stakeholder Coordination and Communication</b></h3><ul><li>
Coordinate and facilitate monthly teleconferences with agency field offices and their assigned data quality POCs</li><li>
Organize, schedule, and provide meeting notes/minutes for all calls and meetings, including action plans and follow-up</li><li>
Monitor, track, and coordinate responses to agency group mailbox incoming inquiries</li><li>
Serve as designated contractor POC/liaison facilitating outreach and inquiries among agency staff for error analysis</li></ul><h3 class="jobSectionHeader"><b>
Reporting and Documentation</b></h3><ul><li>
Assist in generation and delivery of weekly status reports, contractor deliverables reporting (CDRLs), and program management review presentations (PMRs)</li><li>
Support production of finished documents including reports, broadcasts, taskings, white papers, audit forms, best practices, and accomplishment reporting</li><li>
Help create and maintain repository and templates for all agency-related products with proper branding and formatting</li><li>
Document clear instructions in Confluence for all agency processes and procedures</li></ul><h3 class="jobSectionHeader"><b>
Training and Knowledge Management</b></h3><ul><li>
Support development and coordination of training materials and visualization for DHS systems of record</li><li>
Assist in training federal staff in agency processes and procedures</li><li>
Help organize training sessions for end-users on agency systems and create supporting documentation</li><li>
Support development of training materials to address identified data quality training gaps</li></ul><h3 class="jobSectionHeader"><b>
Quality Assurance and Audit Support</b></h3><ul><li>
Assist in performing audits of agency Dashboards to ensure accuracy, format, completeness, and usability standards</li><li>
Support validation processes for titles, footnotes, data sources, and underlying data in agency systems</li><li>
Help leverage audit results to inform future agency priorities and areas of focus</li><li>
Assist in coordinating technical meetings between customers and subcontractors, recording actions and providing status updates</li></ul>
Required Qualifications:
<h3 class="jobSectionHeader"><b>Education and Experience</b></h3><ul><li>
Bachelor's degree in business, technical, engineering, or related field, or equivalent work experience</li><li>
10+ years of related experience with federal customers in a program, operations, or technical support role</li></ul><h3 class="jobSectionHeader"><b>
Core Competencies</b></h3><ul><li>
Organizational skills, detail-oriented workstyle, and ability to communicate complex technical topics to federal customers, senior leadership, and interdisciplinary teams</li><li>
Strong customer management skills - ability to support management of complex technical programs that are milestone performance and financially driven</li><li>
Project coordination capabilities - able to work with customers to translate requirements into actionable scope and project plans</li><li>
Basic estimating skills - capable of working with subject matter experts to develop duration and cost estimates</li></ul><h3 class="jobSectionHeader"><b>
Technical Skills</b></h3><ul><li>
Excellent computer skills with strong proficiency in Microsoft Office Suite (Teams/SharePoint, Word, Excel, PowerPoint, Outlook)</li><li>
Experience with Confluence or similar documentation platforms</li><li>
Familiarity with Deltek CostPoint or similar MRP/ERP software systems</li><li>
Strong data visualization and reporting skills</li><li>
Experience with project tracking and task management systems</li></ul><h3 class="jobSectionHeader"><b>
Professional Skills</b></h3><ul><li>
Ability to readily adapt to changing priorities in a fast-paced, dynamic environment</li><li>
Strong self-starter requiring minimal supervision</li><li>
Ability to maintain discretion and confidentiality of sensitive law enforcement information</li><li>
Excellent written and verbal communication skills for federal stakeholder interaction</li></ul><h2 class="jobSectionHeader"><b>
Security Requirements</b></h2><ul><li>
Ability to obtain and maintain appropriate federal security clearance</li><li>
Background investigation required</li><li>
Must be U.S. citizen</li></ul>
Preferred Qualifications:
<h3 class="jobSectionHeader"><b>Specialized Experience</b></h3><ul><li>
Experience supporting federal homeland security initiatives and law enforcement clients, preferably DHS</li><li>
Experience with data quality management programs or similar technical operations</li><li>
Background in immigration enforcement or law enforcement data systems</li><li>
Experience coordinating training programs for federal personnel</li></ul><h3 class="jobSectionHeader"><b>
Professional Development</b></h3><ul><li>
Project Management Professional (PMP) certification or equivalent</li><li>
Demonstrated experience successfully deploying project management best practices</li><li>
Experience developing and leading collaborative team environments in federal settings</li><li>
Experience with comprehensive risk management systems and best practices</li></ul><h3 class="jobSectionHeader"><b>
Leadership Experience</b></h3><ul><li>
Experience coordinating cross-functional teams supporting federal government clients</li><li>
Experience facilitating stakeholder meetings and managing multiple concurrent projects</li><li>
Experience with federal acquisition regulatory processes</li><li>
Strong presentation and briefing skills for executive-level audiences</li></ul><h2 class="jobSectionHeader"><b>
Work Environment</b></h2><ul><li>
Collaborative work environment with agency team and federal stakeholders</li><li>
Regular interaction with agency field offices, federal staff, and law enforcement personnel</li><li>
May require coordination of emergency taskings and after-hours support</li><li>
Occasional travel to federal facilities and field locations</li><li>
Remote work arrangements possible with regular in-person coordination requirements</li></ul><h2 class="jobSectionHeader"><b>
Career Development</b></h2><div>
This Assistant Project Manager position offers excellent opportunities for professional growth within federal program management and data quality operations. You'll work closely with senior project managers and federal stakeholders, gaining exposure to complex technical program challenges while building expertise in law enforcement data systems. The role provides a clear pathway for advancement to Senior Project Manager positions while developing specialized knowledge in federal data quality management.</div>
Company EEO Statement:<div></div><div><b><br>
Accessibility/Accommodation:</b></div><div>
If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.</div><div></div><div><br>
QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.</div></div>

Assistant Project Manager

American University

<div><div>American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about <div>American University</div></div><div></div><div><div><div><div><div><div><div><div>
Department:</div></div></div></div></div></div></div></div>
College of Arts &amp; Sciences<div></div><div>
Time Type:</div>
Full time<div><br>
Job Type:</div>
Regular<div></div><div>
FLSA Status:</div>
Exempt<div></div><div><div><div><div><div><div><div><div>
Work Modality:</div></div></div></div></div></div></div></div>
Full On Campus Presence<div></div><div><div><div><div><div><div><div><div>
Union:</div></div></div></div></div></div></div></div>
SEIU Local 500 - Provost &amp; Enrollment Division<div></div>
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost &amp; Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost &amp; Enrollment Division.<div></div><div><div><div><div><div><div><div><div>
Job Description:</div></div></div></div></div></div></div></div><div>
Summary:</div><div></div><div>
The Technical Operations Coordinator is responsible for coordinating and implementing construction plans for all technological and logistical aspects of productions for all sets for the performing arts season. Ensures high quality production standards, safety and proper procedures are followed. Trains students in the areas of stage carpentry, stage electrics, painting, properties. Trains and maintains safety in all categories, to ensure students are competent in tasks associates with carrying out productions. Works closely and helps support the instructor for Theatre Practicum, Stage Management, Introduction to Stagecraft, and related independent studies. This position requires excellent communication skills and teamwork under the guidance of the Technical Operations Manager. This position works in close collaboration on production efforts with guest scenic, lighting, property, and sound designers, student stage managers, crew heads, a master carpenter (as available), a master electrician, a properties master (as available), light and sound board operators, scenic carpenters, paint crews, running crews and cast volunteers.</div><div></div><div>
Essential Functions:</div><ul><li><div>
Create and execute build schedules for each DPA production. Assist in the creation of technical rehearsal schedules (for dry tech, cue to cue, dress rehearsals, previews, openings, etc.) for each production to ensure that all technical elements are consistently well organized and set up; organize, hire, and supervise a student work force to perform construction plans and build all sets for productions. Oversee purchase, repair, and maintenance of all tools and equipment for scene shop, stage, and production office; make recommendations about facility and equipment needs to the Technical Operations Manager.</div></li><li><div>
Assist in the planning and organization of productions. Prepares estimates of building materials and labor with budget oversight of ordering materials and related scene shop supplies, construction of scenery. Troubleshoot and oversee issues during technical rehearsals, to ensure technical aspects of all productions are efficiently carried out. Provide training and supervision for all construction. Ensure compliance with university standards with regard to safety, security, and liability.</div></li><li><div>
Assist in reviewing all plans from scenic designers. Assist in the coordination, engineering, drafting, and implementing of construction plans for all technical &amp; logistical aspects of scenery for the performing arts season.</div></li><li><div>
Provide supervision of students enrolled in courses taught by full time faculty members, including Principles of Production I and II, Stage Management Practicum, Independent Study courses, related aspects of scenery, lighting, and properties courses to provide students with a safe clean learning environment.</div></li><li><div>
Support facility rentals in concert with the Technical Operations Manager throughout the academic year and summer season. Provide consultation on implementation of any technical necessities for outside clients. Work toward minimizing expenses in order to maximize income potential.</div></li><li><div>
Other duties as assigned.</div></li></ul><div></div><div>
Supervisory Responsibility:</div><ul><li><div>
Indirectly oversees student technical staff and works closely with over-hire professional workers.</div></li></ul><div></div><div>
Competencies:</div><ul><li><div>
Serving Customers.</div></li><li><div>
Prioritizing and Organizing.</div></li><li><div>
Acquiring and Analyzing Information.</div></li><li><div>
Supporting Coworkers.</div></li></ul><div></div><div>
Position Type/Expected Hours of Work:</div><ul><li><div>
Full-Time.</div></li><li><div>
35 hours per week.</div></li><li><div>
Evenings and weekends are required pending event profile and staffing schedules.</div></li><li><div>
This is a union-eligible position.</div></li></ul><div></div><div>
Salary Range:</div><ul><li><div>
$58,000 - $63,700 annually.</div></li></ul><div></div><div>
Required Education and Experience:</div><ul><li><div>
BFA in technical theatre or equivalent in training.</div></li><li><div>
2 - 4 years of professional experience.</div></li><li><div>
Advanced knowledge in all areas of theatrical design, special event production, stage technology, and safety training is required.</div></li><li><div>
Physical ability to perform strenuous physical work such as climbing, working with heavy electrical equipment.</div></li><li><div>
CAD, personnel management, budget, and strong scenic carpentry skills.</div></li><li><div>
First Aid and CPR certification are required.</div></li></ul><div></div><div>
Preferred Education and Experience:</div><ul><li><div>
4 years of professional experience.</div></li><li><div>
Rigging experience preferred.</div></li><li><div>
Well-developed written, verbal, organizational, time management, and interpersonal communication skills and a working knowledge of Microsoft Office Suite is desired.</div></li></ul><div></div><div>
Additional Eligibility Qualifications:</div><ul><li><div>
Ability to manage multiple tasks simultaneously and work effectively with diverse constituencies across administrative lines is essential.</div></li><li><div>
Demonstrated event planning, problem-solving and decision-making skills with ability to work in a highly collaborative environment are essential.</div></li></ul><div></div><div>
Other Duties:</div><ul><li><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></li></ul><div></div><div>
Benefits</div><div>
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.</div><div></div><div>
Other Details</div><ul><li><div>
Hiring offers for this position are contingent on successful completion of a background check.</div></li><li><div>
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.</div></li><li><div>
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></li><li><div>
American University is an <div>E-Verify</div> employer.</div></li></ul><div></div><div>
Current American University Employees</div><div>
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.</div><div></div><div>
Contact Us</div><div>
For more information or assistance with the American University careers site, email <div>theworkline@american.edu</div>.</div><div></div><div><i>
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual&rsquo;s genetic information or any other bases under federal or local laws (collectively &quot;Protected Bases&quot;) in its programs and activities.</i></div></div><div></div>

Technical Operations Coordinator

Children's National Hospital

<div>
 Provide analytical and project management expertise for assigned area(s). Perform various administrative, clerical and secretarial tasks within assigned CNHS department under little supervision. Responsible for the ongoing daily operational issues of assigned departments. Provide administrative support to the Director and/or Managers as assigned. Lead or participate in planning, directing and implementing projects. Assist in the development, monitoring and implementation of a cost-effective budget. Coordinate and monitor payroll, schedules and non-clinical systems.
 <br/>
 <br/>
 <strong>
  Minimum Education
  <br/>
  <br/>
 </strong>
 Bachelor's Degree (Required) Or Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio ( i.e. one year of relevant work experience equals one year of required education)
 <br/>
 <br/>
 <strong>
  Minimum Work Experience
  <br/>
  <br/>
 </strong>
 3 years Related and progressive experience, preferably in healthcare field (Required)
 <br/>
 <br/>
 <strong>
  Required Skills/Knowledge
  <br/>
  <br/>
 </strong>
 Excellent customer service skills required.
 <br/>
 <br/>
 <strong>
  Strong Analytical, Organizational, Interpersonal And Customer Service Skills Required.
  <br/>
  <br/>
 </strong>
 Must have ability to prioritize, delegate and manage multiple responsibilities.
 <br/>
 <br/>
 Proficient with Microsoft Word and Microsoft Excel skills.
 <br/>
 <br/>
 Ability to create Power Point presentations.
 <br/>
 <br/>
 Demonstrates advanced knowledge of office and clerical skills.
 <br/>
 <br/>
 <strong>
  Functional Accountabilities
  <br/>
  <br/>
 </strong>
 Access Database skills preferred.
 <br/>
 <br/>
 <strong>
  Communications and Office Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and schedule office appointments, meetings and conferences with other CNMC departments and external customers; answer, respond, take and distribute messages of incoming phone calls; open and distribute mail and special delivery packages for Director and/or Managers; create productive relationships with key Staff in identified departments.
  </li>
  <li>
   Lead, facilitate and/or participate actively on assigned project teams; ensure complete and accurate minutes; facilitate follow-through for action items.
  </li>
  <li>
   Analyze operational projects (e.g., Hospital systems, benchmarking, research) through internal and external data sources and report effectively to management and team members.
  </li>
  <li>
   Update and maintain the integrity of manuals and communicate any changes to staff.
  </li>
  <li>
   Type and proof office correspondences, memorandums, letters and reports; draft responses to correspondences; copy , file, distribute and retrieve faxes, reports and other related documents.
  </li>
  <li>
   Explore new methods of improving operations; work with management team to gain acceptance and support implementation efforts; communicate operational issues and progress toward goals to other members of the management team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations and Systems Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Complete travel arrangements and travel reimbursement requests.
  </li>
  <li>
   Develop and implement systems to audit non-salary expenses, including capital equipment and supplies; coordinate and maintain systems for an accurate and up-to-date unit census.
  </li>
  <li>
   Maintain filing system, office supplies and equipment; prepare requisition orders, assist with the preparation of department financial budgets and variance reports; maintain and replenish office supplies and equipment; prepare and type purchase orders; complete and distribute standard office forms.
  </li>
  <li>
   Manage relevant databases and promote security of information; develop and maintain systems to ensure confidentiality and integrity of staff records in compliance with hospital policies, procedures and standards.
  </li>
  <li>
   Contribute to the development of policies, procedures and systems that assure the effective functioning of the unit; assure that information for billing and reporting is accurate, consistent and complete; produce and maintain management data related to operational needs and projects.
  </li>
  <li>
   Prepare all data related to Performance Improvement (PI) for each unit; submit data to Hospital PI as requested; work with managers to create systems to efficiently produce data reports; prepare graphs and charts for Director as requested; assist with research initiatives as directed; gather relevant articles from Literature Searches as requested.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Environment/Safety
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish unit/environment surveillance systems, ensure problems are resolved and prepare unit safety report as required; maintain unit compliance with the fire and safety standards in collaboration with the Safety Committee.
  </li>
  <li>
   Survey unit structural appearance and institute repairs in concert with Managers.
  </li>
  <li>
   Ensure that staff has equipment needed to perform daily assignments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Project Coordination
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and participate in projects to enhance operations; assist, as needed, with coordination and completion of projects related to department operations.
  </li>
  <li>
   Participate in strategic planning and develop quality improvement programs to enhance efficiencies, reduce costs and consistently improve customer service.
  </li>
  <li>
   Assist Director in the preparation of manuscripts for submission for publication and assist with Department Grant Applications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human Resources
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participate in the orientation of new employees and assist with training of existing staff in new systems and technology; assist in hiring of support staff.
  </li>
  <li>
   Maintain and process employee time cards and attendance records; submit staff payroll according to existing payroll practices and procedures.
  </li>
  <li>
   Identify learning needs and develop a plan to enhance professional development and/or organizational goals; adhere to Department of Nursing requirements for required training; provide input for staffs' performance appraisals.
  </li>
  <li>
   Coordinate staffing schedules within unit specific guidelines.
  </li>
  <li>
   Coordinate administrative, clerical and ancillary activities on unit.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Organizational Accountabilities
  <br/>
  <br/>
 </strong>
 <strong>
  Organizational Accountabilities (Staff)
  <br/>
  <br/>
 </strong>
 <strong>
  Organizational Commitment/Identification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Anticipate and responds to customer needs; follows up until needs are met
   <br/>
   <br/>
  </li>
 </ul>
 Teamwork/Communication
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrate collaborative and respectful behavior
  </li>
  <li>
   Partner with all team members to achieve goals
  </li>
  <li>
   Receptive to others&rsquo; ideas and opinions
   <br/>
   <br/>
  </li>
 </ul>
 Performance Improvement/Problem-solving
 <br/>
 <br/>
 <ul>
  <li>
   Contribute to a positive work environment
  </li>
  <li>
   Demonstrate flexibility and willingness to change
  </li>
  <li>
   Identify opportunities to improve clinical and administrative processes
  </li>
  <li>
   Make appropriate decisions, using sound judgment
   <br/>
   <br/>
  </li>
 </ul>
 Cost Management/Financial Responsibility
 <br/>
 <br/>
 <ul>
  <li>
   Use resources efficiently
  </li>
  <li>
   Search for less costly ways of doing things
   <br/>
   <br/>
  </li>
 </ul>
 Safety
 <br/>
 <br/>
 <ul>
  <li>
   Speak up when team members appear to exhibit unsafe behavior or performance
  </li>
  <li>
   Continuously validate and verify information needed for decision making or documentation
  </li>
  <li>
   Stop in the face of uncertainty and takes time to resolve the situation
  </li>
  <li>
   Demonstrate accurate, clear and timely verbal and written communication
  </li>
  <li>
   Actively promote safety for patients, families, visitors and co-workers
  </li>
  <li>
   Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 District of Columbia-Washington
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 CN Hospital (Main Campus)
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Non-Clinical Professional
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Patient Services
 <br/>
 <br/>
 <strong>
  Position Status
  <br/>
  <br/>
 </strong>
 R (Regular)
 <br/>
 <br/>
 <strong>
  Shift
  <br/>
  <br/>
 </strong>
 Variable
 <br/>
 <br/>
 <strong>
  Work Schedule
  <br/>
  <br/>
 </strong>
 7:00am-3:30pm
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Sep 24, 2025, 12:16:46 AM
 <br/>
 <br/>
 <strong>
  Full-Time Salary Range
  <br/>
  <br/>
 </strong>
 57200
</div>


Operations Coordinator

Development Infostructure

<div><b>Company Overview</b><br>
Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.<br>
<br>
<b>Job Overview</b><br>
As Program Manager, you will oversee all aspects of IT service desk operations including contact center services, in-person technical support, audio/visual services, and specialized support systems. You will serve as the contractor's authorized interface with government stakeholders while maintaining overall accountability for contract performance across all service lines and ensuring delivery meets or exceeds all Service Level Agreements.<br>
<br>
This role is <b>contingent upon contract award</b>, and will be <b>full-time, on-site position</b>, based at the <b>Library of Congress </b>located on<b> Capitol Hill in</b><b> Washington, DC</b> with core hours Monday-Friday: 7:00 AM to 5:30 PM<br>
<br>
<b>What You'll Do</b><br>
<br>
Lead Strategic Operations<ul><li>
Serve as the contractor's authorized interface with the Government Contracting Officer (CO), Contracting Officer's Representative (COR), government management personnel, and customer agency representatives</li><li>
Maintain overall accountability for contract performance across all service lines and ensure delivery meets or exceeds all Service Level Agreements (SLAs)</li><li>
Develop and execute strategic initiatives to enhance service delivery, operational efficiency, and customer satisfaction</li><li>
Lead contract transition activities, both transition-in and transition-out, ensuring seamless continuity of services</li></ul>
Manage Complex Service Operations<ul><li>
Direct and oversee 24x7x365 IT contact center operations supporting Library staff, contractors, and public users</li><li>
Manage Technology Assistance Center (TAC) operations providing in-person support during business hours (7AM-5:30PM)</li><li>
Oversee specialized support services including audio/visual support for Library events and conferences, reading room and research center technical support, overseas office remote support services, Copyright Office public-facing system support, and Congressional Research Service embedded support teams</li><li>
Ensure seamless integration of Tier I, II, and III support services across all delivery channels</li></ul>
Drive Team Excellence<ul><li>
Lead and manage a diverse workforce of IT professionals across multiple functional areas and service delivery models</li><li>
Make all staffing decisions for contract execution, ensuring appropriate skill mix and coverage levels</li><li>
Oversee recruitment, onboarding, training, and performance management of contractor personnel</li><li>
Manage subcontractor relationships and performance (if applicable)</li><li>
Ensure all contractor personnel complete required security clearances and maintain compliance with Library security requirements</li></ul>
Ensure Quality &amp; Continuous Improvement<ul><li>
Develop and implement comprehensive Quality Control Plans aligned with government Quality Assurance Surveillance Plans</li><li>
Establish and monitor key performance indicators and service level metrics</li><li>
Drive continuous improvement initiatives using ITIL best practices and industry standards</li><li>
Conduct regular service reviews and implement corrective actions as needed</li><li>
Oversee incident management, problem management, and change management processes</li></ul>
Manage Stakeholder Relations<ul><li>
Communicate policies, purposes, and organizational goals to all subordinate personnel</li><li>
Present regular performance reports and metrics to government stakeholders</li><li>
Participate in strategic planning sessions and service improvement initiatives</li><li>
Build and maintain positive relationships with Library service units and customer representatives</li><li>
Lead major incident response coordination and crisis management efforts</li></ul>
Oversee Compliance &amp; Asset Management<ul><li>
Track and account for all government-provided equipment and assets</li><li>
Ensure compliance with federal information security standards including FISMA and NIST guidelines</li><li>
Maintain adherence to Library of Congress regulations and federal contracting requirements</li><li>
Oversee hardware and software procurement support services</li><li>
Manage logistics and shipping services for remote equipment deployment</li></ul><b>
What We're Looking For</b><br>
<br>
<b>Required Qualifications</b><br>
<br>
Education &amp; Experience<ul><li>
Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related discipline and 8 years of progressive experience in IT support/service management or related field <b>OR </b>10 years of progressive experience in IT support/service management or related field</li><li>
At least 5 years must include IT service management in leadership roles</li><li>
Demonstrated experience managing large-scale IT support operations in complex environments</li><li>
Proven track record leading multi-functional teams across various technical disciplines</li><li>
Experience providing supervisory oversight and coordinating complex technical tasks</li></ul>
Required Certifications<ul><li>
Information Technology Infrastructure Library (ITIL) v4 Foundations certification</li><li>
Plus one of the following master-level certifications:
<ul><li>Project Management Professional (PMP)</li><li>
Six Sigma certification (Green Belt or higher)</li><li>
Other comparable master-level management certification</li></ul></li></ul>
Technical Skills<ul><li>
Comprehensive understanding of IT service management frameworks and best practices</li><li>
Knowledge of common information technology applications, network services, and communications systems</li><li>
Familiarity with associated protocols and industry standards</li><li>
Understanding of federal information security and device configuration standards</li><li>
Proficiency with ITSM tools and platforms (ServiceNow experience preferred)</li><li>
Ability to use automated tools such as Microsoft Office to communicate and present ideas, information, and reports</li></ul>
Leadership Capabilities<ul><li>
Excellent verbal and written communication skills</li><li>
Proven leadership experience managing personnel across multiple functional task areas</li><li>
Demonstrated ability to formulate, enforce, and enhance work standards</li><li>
Experience assigning schedules, reviewing work discrepancies, and supervising contractor personnel</li><li>
Track record of successful vendor/subcontractor management</li></ul><b>
Preferred Qualifications</b><ul><li>
Experience managing government contracts preferred; federal agency experience highly desirable</li><li>
Experience with Project Lifecycle Management (PMLC) methodologies</li><li>
Knowledge of Capability Maturity Model Integration (CMMI)</li><li>
Previous experience supporting federal legislative branch agencies</li><li>
Experience managing 24x7 service desk operations with 100+ staff members</li><li>
Advanced ITIL certifications (ITIL Expert or Master level)</li><li>
Experience with performance-based service acquisitions (PBSA)</li><li>
Scaled Agile Framework (SAFe) certification or experience</li><li>
ServiceNow platform administration experience</li><li>
Experience with Library or similar cultural institution operations</li></ul><b>
Performance Expectations</b><br>
<br>
Success in this role means:<ul><li>
Maintaining accountability for contract performance across all service lines</li><li>
Meeting or exceeding all Service Level Agreements (SLAs)</li><li>
Successfully leading strategic initiatives that enhance service delivery and operational efficiency</li><li>
Building and maintaining positive stakeholder relationships across government and contractor teams</li></ul>
Special Requirements<ul><li>
Must be designated as Key Personnel under the contract and cannot serve in any other capacity</li><li>
Must submit to and successfully complete federal background investigation for privileged access</li><li>
Must obtain Library-issued identification badge and maintain continuous compliance with security requirements</li><li>
Must complete Library of Congress mandatory information security training annually</li><li>
Must be available for on-site presence during major incidents or service disruptions</li><li>
Position requires U.S. citizenship or permanent resident status</li><li>
Must maintain appropriate professional appearance and conduct when on Library premises</li></ul><b>
Salary Range</b><ul><li>
$145,000 to $155,000</li></ul><p>
</p><p></p><p><i>Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual&rsquo;s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.</i></p><p>
</p><p>K1c0ZZQlXU</p></div>

Program Manager (PM)

Nitra

<div><div><b>Who we are:</b></div><div>
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.</div><div></div><div><br>
Nitra offers physicians and medical clinics around the country cards, loans, accounts, payments, and expense management products they crucially need, in an all-in-one platform powered by machine learning technologies.</div><div></div><div><br>
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world&rsquo;s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.</div><div></div><div><b><br>
We're looking for:</b></div><div>
A Product Launch Manager to lead go-to-market strategy and execution for Nitra Health &amp; Wellness (NHW)&mdash;a new subsidiary focused on launching medical-grade skincare and wellness products to be distributed through our nationwide network of medspas and dermatology clinics. This role is ideal for someone with experience in private label product launches, beauty/aesthetic retail, or medical-grade skincare. You&rsquo;ll report directly to the GM of NHW and help shape and scale this business from day one.</div><div></div><div><br>
You&rsquo;ll be responsible for managing product research, sourcing, branding, pilot launch, early sales ops, fulfillment, and team growth&mdash;turning a zero-to-one initiative into a high-revenue, high-impact business line.</div>
<h3 class="jobSectionHeader"><b>Your responsibilities will include:</b></h3><ul><li><b>
Validate &amp; Plan:</b> Conduct market research with our provider network to identify high-demand product categories and gaps; assess private label options; develop a strategic business plan for launch with early pricing and distribution models.</li><li><b>
Launch &amp; Pilot:</b> Source or formulate initial skincare SKUs (retinol, vitamin C serum, sunscreen, etc.), finalize packaging and branding, and launch a pilot with select clinics. Set up fulfillment logistics (in-house vs drop-ship) and track performance data (sell-through, satisfaction, reorders).</li><li><b>
Scale &amp; Commercialize:</b> Expand to additional clinics, upgrade fulfillment operations, launch provider-facing campaigns and educational webinars, integrate into Nitra&rsquo;s platform, and build a supporting team (ops, AE, support).</li><li><b>
Grow &amp; Diversify:</b> Expand the product line into other high-margin wellness verticals (e.g. nutraceuticals, men's care, anti-aging), build value-added fintech features (financing, rewards), and lay the foundation for a broader B2B2C platform.</li></ul><h3 class="jobSectionHeader"><b>
You have:</b></h3><ul><li>
5&ndash;8 years of experience in product launches, brand management, or operations&mdash;ideally in skincare, aesthetics, medspa, or wellness</li><li>
Experience with product sourcing, private label formulation, and vendor/CMO relationships</li><li>
Commercial fluency&mdash;you can think in margins, pricing strategies, and reorder rates</li><li>
A zero-to-one mindset&mdash;self-starter, action-biased, and highly organized</li><li>
Experience working directly with customers or clinics to inform GTM strategy</li><li>
Strong project management skills and cross-functional coordination abilities</li><li>
Excellent written and verbal communication skills</li><li>
Bonus: familiarity with medspa retail or aesthetic practice sales channels</li></ul><h3 class="jobSectionHeader"><b>
We offer:</b></h3><ul><li>
Equity - Everyone at Nitra is an owner. When the company wins, you win</li><li>
Competitive Salary - You&rsquo;re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra</li><li>
Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.</li><li>
Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match</li></ul><div>
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.</div></div>

Product Launch Manager – Skincare, Health & Wellness

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