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operations manager

SEEC Institute

Role: Operations Manager Location: Must be based in Washington, DC (Full Time, Remote-First) Experience: 2-5 years of experience in operations, project management, nonprofit management, or a related field. Current undergraduate students are not eligible for this role. Salary: $55,000- 75,000 based on experienceAbout SEEC Institute: SEEC Institute is a Washington, D.C.-based nonprofit organization committed to bridging the gap between the private sector, Congress, environmental advocates, and other experts to advance large-scale climate and environmental solutions. With a startup-style environment, we thrive on creativity, adaptability, and collaboration to drive impactful initiatives.Position SummarySEEC Institute is seeking an Operations Manager to build and manage the operational infrastructure that powers our events, compliance processes, and internal systems. This role will serve as the operational backbone of the organization and will involve a mix of administrative, operations, and strategic responsibilities.This is a high-ownership role for someone who thrives on creating order from complexity, building repeatable systems, and proactively solving problems. The ideal candidate is detail-oriented, highly organized, and comfortable operating in a fast-paced, mission-driven environment.The position reports directly to the Executive Director.Core ResponsibilitiesEvent Management &amp; External Convenings<ul><li>Lead execution of conferences, stakeholder convenings, and external events, in conjunction with our Director of External Affairs</li><li>Develop and manage timelines, vendor relationships, contracts, and budgets (non-accounting)</li><li>Coordinate logistics with partners, and venues, including Congressional offices</li><li>Build repeatable event playbooks to streamline future execution</li></ul>Internal Operations &amp; Systems<ul><li>Assist in the design and improvement of internal workflows and operational systems</li><li>Implement and maintain SOPs and internal documentation</li><li>Identify inefficiencies and implement process improvements</li><li>Assist with management of operational tools and systems (e.g., CRM, event platforms, project management software)</li><li>Oversee vendor relationships and operational contracts</li><li>Prepare, submit, and track required ethics documentation for events and engagements, in conjunction with policy and external relations staff</li><li>Develop templates and internal processes to ensure consistent compliance execution</li></ul>QualificationsRequired:<ul><li>2-5 years of experience in operations, project management, nonprofit management, or a related field</li><li>Completed an undergraduate degree; current undergraduate students are not eligible for this role</li><li>Experience with complex events with multiple external stakeholders</li><li>Exceptional attention to detail and organizational skills</li><li>Strong written communication skills, particularly for formal documentation</li><li>Demonstrated ability to build or improve systems and processes</li><li>Ability to manage multiple high-stakes deadlines simultaneously</li></ul>Preferred:<ul><li>Experience working with or adjacent to congressional offices, federal agencies, or regulated environments</li><li>Familiarity with House and Senate ethics rules</li></ul>What We&rsquo;re Looking ForThe ideal candidate:<ul><li>Takes ownership and does not wait for detailed direction</li><li>Enjoys building structure where it doesn&rsquo;t yet exist</li><li>Balances precision with speed</li><li>Brings strong judgment and discretion</li><li>Is comfortable operating independently in a small, mission-driven team</li></ul>Scope of Role This full-time position focuses on operations, compliance, and execution. It does not include bookkeeping/accounting or fundraising/development responsibilities.Reports to: Executive DirectorBenefits:<ul><li>Competitive salary ($55,000- 75,000)</li><li>Health, dental, and vision insurance</li><li>Generous paid time off (PTO)</li><li>Professional development opportunities</li></ul>How to Apply: (applications not submitted in the following manner will not be considered)Please submit your resume and a cover letter in a single PDF, detailing your interest and qualifications for this role, to info@seecinstitute.org by March 20, 2026.Job Type: Full-timePay: $55,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Washington, DC 20003

Operations Manager

<div>ECS is seeking an Operations Manager to work in our Washington, DC - Hybrid office. Please Note: This position is contingent upon contract award.

ECS is seeking an Operations Manager to lead and modernize the operational backbone of the SEC's IT environment &mdash; encompassing Data Center operations, the Network Operations Center (NOC), and Disaster Recovery (DR) capabilities. This is a critical leadership role: you will be responsible for the 24/7 reliability of the systems that the SEC depends on to fulfill its regulatory mission, while simultaneously driving these operations toward greater automation, intelligence, and resilience.

The SEC is not looking for someone who will simply manage shifts and keep the status quo running. The agency is investing in AI-driven operations (AIOps), automated incident response, predictive monitoring, and infrastructure automation &mdash; and your operations teams need to be at the center of this transformation. You will be expected to reduce manual operational toil, implement automated runbooks, introduce AI-powered event correlation and root cause analysis, and build a culture where your operators are engineers who build automation, not just watchers who respond to alerts.

You will manage and develop a multi-team operations staff, establish and enforce operational standards, and serve as the primary escalation point for critical infrastructure events. You will work closely with the System Architects, Network Architects, and Cloud Engineers to ensure that the operational model evolves in lockstep with the infrastructure modernization. Your success will be measured not just by uptime and SLA achievement, but by how much manual work you eliminate, how much faster your team resolves incidents, and how effectively you leverage AI and automation to improve the SEC's operational posture.

General Description of Benefits
Requirements:
<ul><li>10+ years of experience managing IT operations teams, including at least 5 years managing data center operations, NOC, or enterprise operations center teams</li>
<li>Demonstrated track record of transforming operations through automation &mdash; reducing manual toil, implementing automated runbooks, or introducing AIOps capabilities</li>
<li>Experience managing 24/7 multi-shift operations with direct responsibility for uptime SLAs and incident response in mission-critical environments</li>
<li>Strong technical foundation across data center infrastructure (servers, storage, networking, virtualization) and monitoring/observability platforms</li>
<li>Experience implementing or managing enterprise monitoring and event management platforms (ServiceNOW ITOM, Splunk ITSI, Dynatrace, SolarWinds, or equivalent)</li>
<li>Proven ability to measurably improve operational metrics &mdash; MTTR reduction, incident volume reduction, SLA improvement, or automation rate increase</li>
<li>Experience managing Disaster Recovery programs including DR testing, runbook maintenance, and failover coordination</li>
<li>Strong ITIL knowledge with practical experience in event, incident, problem, and change management processes</li>
<li>Experience managing and developing teams of 20+ operations personnel across multiple shifts</li>
<li>Active Secret clearance or ability to obtain; U.S. citizenship required</li>
<li>
Bachelor's degree in Information Technology, Computer Science, or related field. Equivalent combination of education and 12+ years of progressive IT operations management experience accepted.</li> 
</ul>
 
Req Benefits:
<div>https://ecstech.com/careers/benefits/&quot;&gt;https://ecstech.com/careers/benefits/</div></div>

ChurnZero

<div>
 We're looking for a
 
 Marketing Operations &amp; Lifecycle Manager
 
 to manage the systems, processes, and lifecycle programs that power our revenue marketing engine. This role will own lead and account flow, scoring, routing, marketing automation, lifecycle programs, and marketing performance reporting.
 
 
 You'll ensure leads move efficiently through the funnel and help optimize conversion from first engagement through opportunity creation. The right candidate is operationally rigorous, analytically sharp, and has a forward-thinking mindset about how AI and emerging technologies can elevate marketing operations &mdash; not just automate tasks, but fundamentally improve how the team generates insights, makes decisions, and scales impact.
 
 
 
 Job Title:
 
 Marketing Operations &amp; Lifecycle Manager
 
 
 
 Classification:
 
 Full-time, Exempt
 
 
 
 Reports to:
 
 Director of Growth Marketing
 
 
 
 Location
 
 : Washington, DC or East Coast preferred
 
 
 
 Target Salary Range:
 
 $120,000k to $130,000k + variable (5-10%)
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage marketing automation, campaign infrastructure, system integrations, and A/B testing
 </li>
 <li>
 Manage and maintain corporate website updates
 </li>
 <li>
 Build and maintain lead scoring, routing, segmentation, and lifecycle stage models
 </li>
 <li>
 Design nurture programs and lifecycle campaigns that move prospects through the funnel
 </li>
 <li>
 Partner with sales and revenue marketing to improve lead quality, speed-to-lead, and conversion rates
 </li>
 <li>
 Partner with RevOps team to ensure marketing data is clean, consistent, and integrated into the broader revenue reporting ecosystem
 </li>
 <li>
 Partner with the Senior Director of Communications and Brand for content for email, social media, web, and any campaigns
 </li>
 <li>
 Maintain accurate campaign tracking, attribution, and marketing performance dashboards &mdash; leveraging AI-assisted analytics to surface trends and conversion insights faster
 </li>
 <li>
 Continuously evaluate and evolve the marketing tech stack, identifying opportunities to integrate AI tooling that improves team productivity, reporting accuracy, and strategic decision-making
 </li>
 <li>
 Proactively explore new AI capabilities and workflows that can reduce manual overhead and unlock new approaches to lifecycle marketing, personalization, and campaign optimization
 
 
 </li>
 </ul>
 
 Current tech stack
 
 
 
 You'll manage and optimize an existing marketing and revenue technology stack, including: Salesforce, HubSpot, Chili Piper, ZoomInfo, G2, PathFactory, Allego, SEMrush, and Claude. Hands-on experience with these tools &mdash; or their close equivalents &mdash; is a strong plus.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in marketing operations, lifecycle marketing, or marketing automation
 </li>
 <li>
 Hands-on experience with CRM and marketing automation platforms
 </li>
 <li>
 Strong understanding of funnel metrics, attribution, and lifecycle strategy
 </li>
 <li>
 Experience working closely with demand generation and sales teams
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Demonstrated use of AI tools to improve operational efficiency, reporting, or data analysis &mdash; and a genuine curiosity about where AI is headed and how it can reshape marketing operations
 </li>
 <li>
 A bias toward experimentation: you're the type who tries new tools and approaches before being asked to
 
 
 </li>
 </ul>
 
 About ChurnZero
 
 
 
 ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI&trade;, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
</div>

Marketing Operations & Lifecycle Manager

BluestoneLogic

<div>BluestoneLogic is seeking a People Operations &amp; Office Manager to own the day-to-day employee experience, support recruiting coordination, and ensure our office runs smoothly.
This role sits at the center of the company&mdash;working across hiring, onboarding, employee support, and office operations.
We partner with Insperity (PEO) for HR infrastructure (payroll, benefits, compliance), so this role focuses on execution, coordination, and employee experience, not heavy HR policy design.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h4 class="jobSectionHeader">
People Operations &amp; Recruiting</h4><ul><li>
Own onboarding from offer acceptance through Day 1</li><li>
Serve as the primary point of contact for employee questions and support</li><li>
Coordinate with Insperity on HR processes (benefits, compliance, etc.)</li><li>
Manage recruiting coordination:<ul><li>
Schedule interviews</li><li>
Communicate with candidates</li><li>
Ensure a smooth and professional candidate experience</li></ul></li><li>
Support hiring managers throughout the recruiting process</li><li>
Maintain accurate employee records and HR systems</li><li>
Assist with performance cycles and employee lifecycle processes</li></ul><h4 class="jobSectionHeader">
Office Operations</h4><ul><li>
Manage day-to-day office logistics (supplies, vendors, workspace)</li><li>
Coordinate new hire setup (workspace, equipment, access)</li><li>
Plan and support team events and culture initiatives</li><li>
Maintain a clean, organized, and efficient office environment</li></ul><h4 class="jobSectionHeader">
Administrative Support</h4><ul><li>
Provide scheduling and coordination support as needed</li></ul><h4 class="jobSectionHeader">
How You Work</h4><ul><li>
Operate using checklists, trackers, and systems to stay organized</li><li>
Follow through consistently and ensure tasks are completed</li><li>
Proactively follow up with team members and leadership to keep work moving</li><li>
Take ownership of ensuring nothing falls through the cracks</li><li>
2&ndash;5 years of experience in People Operations, HR coordination, recruiting coordination, or office management</li></ul><ul><li>
Strong organizational skills and attention to detail</li><li>
Excellent communication and interpersonal skills</li><li>
Proactive, resourceful, and execution-oriented</li><li>
Comfortable handling sensitive information with discretion</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul></div>

People Operations & Office Manager

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
PLEASE NOTE: Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
About the Role
At Salesforce, we believe technology should serve the greater good&mdash;powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows. We are seeking a highly accomplished Manager or Senior Manager of Operations to support our Missionforce Partner Program. This is a high-impact position focused on expanding the capacity and capabilities of our partner ecosystem supporting mission-critical work across the U.S. Department of War, Intelligence Community (IC), and Aerospace &amp; Allied Nations.
Key Responsibilities:
<ul><li>Coordinate all business activities related to expanding our partners&rsquo; cleared delivery capacity.
</li><li>Coordinate with internal stakeholders, including sales, delivery management, legal, product enablement, and distribution to drive alignment and growth.
</li><li>Establish effective relationships with strategic partners to provide them predictability, product enablement, and feedback.
</li><li>Strategic Planning &amp; Executive Support: Manage rhythm of business, executive communications, and key global initiatives
</li><li>Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees.
</li></ul>Basic Requirements:
<ul><li>5+ years of experience in the Salesforce partner ecosystem.
</li><li>Strong collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
</li><li>Proven track record of stakeholder engagement and executive-level communication, with the ability to clearly articulate ideas and influence leaders without formal authority.
</li><li>Strong critical thinking and analytical skills; ability to drive process improvements
</li><li>Agility and comfort with ambiguity in a fast-paced environment
</li><li>Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate your technical investment and capability to understand the ecosystem.
</li><li>Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
</li></ul>Preferred Qualifications:
<ul><li>Prior consulting experience, as external client environments demand exceptional soft skills and relationship-building capabilities.
</li><li>Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
</li><li>Understanding of the SaaS business model and complex B2B sales processes.
</li></ul>This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $117,400 - $216,900 annually. &amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Manager/Senior Manager of Operations - Missionforce Partner Program

Metropolis

<div><h3 class="jobSectionHeader">Who we are</h3>

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy &mdash; a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
<h3 class="jobSectionHeader">
Who you are</h3>

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer's office. You are a high-EQ professional who protects the CCO's time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.
<h3 class="jobSectionHeader">
What you'll do</h3>
<ul><li>Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs</li>
<li>Support town hall preparation by coordinating slides, timing, and communication logistics</li>
<li>Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation</li>
<li>Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams</li>
<li>Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders</li>
<li>Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned</li>
<li>Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy</li>
<li>Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders</li>
<li>Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team</li>
<li>Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows</li>
</ul><h3 class="jobSectionHeader">What we're looking for</h3>
<ul><li>6+ years of experience in a strategic program management, consulting, operations coordination, or similar role</li>
<li>Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently</li>
<li>Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners</li>
<li>Navigate ambiguity comfortably and make sound judgment calls without complete information</li>
<li>Maintain strict discretion with confidential information regarding senior leadership</li>
<li>Operate with technical proficiency in Google Workspace or Microsoft 365</li>
<li>Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows</li>
<li>Identify opportunities to pilot and implement new AI tools to reduce manual overhead</li>
<li>Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly</li>
<li>Ability to represent the CCO's office independently to ensure governance processes run on time</li>
</ul><h3 class="jobSectionHeader">While not required, these are a plus:</h3>
<ul><li>Experience supporting a CCO, COO, or equivalent executive leader</li>
<li>Familiarity with Salesforce</li>
<li>Experience in the parking, real estate, or technology industries</li>
<li>Demonstrated experience using AI to specifically improve executive support workflows</li>
</ul>
4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite<div>
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.</div></div>

Manager, Strategic Operations

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 
 
 
 Summary
 
 
 
 We are seeking a dynamic and results-driven Healthcare Contact Center Manager to oversee daily operations and play a critical role in implementing new systems, tools, and customer service initiatives. This is an ideal opportunity for a proven leader with experience in contact center management and a strong track record of driving successful implementations&mdash;from technology rollouts to new site launches and process redesigns.
 
 
 
 Your role in our mission
 
 
 
 <ul>
 <li>
 Lead and optimize day-to-day operations across multiple customer support channels (phone, email, chat, web messaging).
 </li>
 <li>
 Monitor key performance metrics such as AHT, FCR, and SLAs to drive continuous improvement.
 </li>
 <li>
 Partner with Workforce Management to build effective staffing strategies.
 </li>
 <li>
 Coach, mentor, and develop team leads to ensure peak performance and engagement.
 </li>
 <li>
 Lead or support key implementations&mdash;including new CRM systems, IVR, WFM tools, and service delivery models&mdash;working cross-functionally with IT, HR, Product, and Marketing.
 </li>
 <li>
 Manage implementation timelines, risk assessments, training plans, and post-launch reviews.
 </li>
 <li>
 Identify and mitigate the operational impacts of change initiatives.
 </li>
 <li>
 Provide strategic recommendations to leadership by leveraging data-driven insights and contact center best practices.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Five (5) or more years of leadership experience in a healthcare (Medicaid/Medicare) contact center environment required.
 </li>
 <li>
 Two (2) or more years of experience leading or supporting large-scale implementations (e.g., systems, site launches, or process changes) required.
 </li>
 <li>
 Strong understanding of contact center technologies such as CRM platforms, telephony systems, WFM, and QA tools required.
 
 
 </li>
 </ul>
 
 What You Should Expect In This Role
 
 
 
 <ul>
 <li>
 On-site role in Gainwell&rsquo;s DC Office with no remote opportunities.
 </li>
 <li>
 This is a full-time permanent regular salaried (W-2) employee position.
 </li>
 <li>
 Health (medical, dental, vision) benefits start on day 1 of employment.
 </li>
 <li>
 Company match 401K and other benefits available within months of starting.
 </li>
 <li>
 New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
 </li>
 <li>
 Company provided computer for work use.
 </li>
 <li>
 Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
 
 
 </li>
 </ul>
 The deadline to submit applications for this posting is April 20, 2026.
 
 
 The pay range for this position is $81,000.00 - $115,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 
 
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 
 
 
 Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
 
</div>

Contact Center Manager

Explore 439+ Operations manager in Washington this April. Find roles across top companies and apply now to boost your career.

439 operations manager jobs In Washington

Operations Manager

Operations Manager

Marketing Operations & Lifecycle Manager

People Operations & Office Manager

Manager/Senior Manager of Operations - Missionforce Partner Program

Manager, Strategic Operations

Contact Center Manager