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service desk tier 1 lead

Datawiz Corporation (a GTSC Company)

<div>
 <strong>
  Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 1 Lead
  <br/>
  <br/>
 </strong>
 <strong>
  ~~~ Position contingent upon contract award ~~~
  <br/>
  <br/>
 </strong>
 <strong>
  Multiple positions available.
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 <br/>
 <br/>
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Service Desk Tier 1 Lead supervises frontline Service Desk operations supporting a large, distributed Government enterprise environment. This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead 24/7 Tier 1 Service Desk operations in a hybrid onsite/remote environment.
  </li>
  <li>
   Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards.
  </li>
  <li>
   Oversee first call resolution (FCR) performance and ensure proper escalation to Tier 2 and Tier 3.
  </li>
  <li>
   Supervise troubleshooting for:
  </li>
  <ul>
   <li>
    Windows and macOS operating systems
   </li>
   <li>
    Microsoft 365 applications (Outlook, Teams, SharePoint, Exchange Online)
   </li>
   <li>
    Mobile devices (iOS and Android)
   </li>
   <li>
    Secure remote connectivity tools and multi-factor authentication
   </li>
  </ul>
  <li>
   Oversee account provisioning, password resets, and access administration.
  </li>
  <li>
   Ensure accurate ticket logging and documentation within the Government-approved ITSM platform (Helix).
  </li>
  <li>
   Coordinate with endpoint management teams on device configuration, patching, and mobile device management platforms.
  </li>
  <li>
   Support administrative asset management functions including:
  </li>
  <ul>
   <li>
    Equipment tracking and inventory updates
   </li>
   <li>
    Chain-of-custody documentation
   </li>
   <li>
    Device imaging coordination
   </li>
   <li>
    Hardware refresh and replacement workflows
   </li>
  </ul>
  <li>
   Ensure compliance with Government security policies, encryption standards, and data protection requirements.
  </li>
  <li>
   Support surge staffing and transition operations during high-volume periods.
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable).
  </li>
  <li>
   Minimum three (3) years supporting Windows, macOS, Microsoft 365, and mobile platforms.
  </li>
  <li>
   Experience in structured incident management environments with defined SLA requirements.
  </li>
  <li>
   Active Directory account administration experience.
  </li>
  <li>
   Experience supporting secure remote connectivity tools.
  </li>
  <li>
   Familiarity with mobile device management platforms (Intune, Workspace ONE, JAMF, ABM).
  </li>
  <li>
   Experience supporting inventory tracking or device lifecycle processes.
  </li>
  <li>
   Ability to work onsite in Washington, DC.
  </li>
  <li>
   Ability to lift up to 50 pounds when supporting onsite hardware needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation certification.
  </li>
  <li>
   M365 certification.
  </li>
  <li>
   Experience supporting large distributed enterprise environments.
  </li>
  <li>
   Experience supporting transition or surge operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Investigation Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a U.S. Citizen.
  </li>
  <li>
   Must be eligible to obtain and maintain a Public Trust clearance.
  </li>
  <li>
   Must successfully complete required background investigation and security training prior to start.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical
  </li>
  <li>
   Dental
  </li>
  <li>
   Vision
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Health Savings Account
  </li>
  <li>
   Life and AD&amp;D
  </li>
  <li>
   Short-Term Disability
  </li>
  <li>
   Long-Term Disability
  </li>
  <li>
   401(k)
  </li>
  <li>
   Tuition Assistance
  </li>
  <li>
   Paid Time Off
   <br/>
   <br/>
  </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 <br/>
 <br/>
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 <em>
  . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
  <br/>
  <br/>
 </em>
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>


Service Desk Tier 1 Lead

KeenLogic

<div>
 <strong>
  Tier I Help Desk Agent
  <br/>
  <br/>
 </strong>
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 <br/>
 <br/>
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 <br/>
 <br/>
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 <br/>
 <br/>
 <strong>
  Quali&filig;cations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to pass a Senate background check and must be eligible for Senate Office building access
  </li>
  <li>
   3+ years of IT support experience
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
  </li>
  <li>
   Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
  </li>
  <li>
   Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
  </li>
  <li>
   Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
  </li>
  <li>
   Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
  </li>
  <li>
   Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
  </li>
  <li>
   Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
  </li>
  <li>
   Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
  </li>
  <li>
   Verifies user identity and authorization prior to performing support actions in accordance with security policies
  </li>
  <li>
   Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
  </li>
  <li>
   Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
  </li>
  <li>
   Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
  </li>
  <li>
   Assists with basic device setup and onboarding activities as directed
  </li>
  <li>
   Contributes to the knowledge base by documenting solutions and approved workarounds
  </li>
  <li>
   Adheres to security, confidentiality, and acceptable use policies at all times
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
</div>


Tier I Help Desk Analyst

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 <br/>
 <br/>
 <strong>
  In This Role You Can Expect To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
  </li>
  <li>
   Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
  </li>
  <li>
   Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
  </li>
  <li>
   Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
  </li>
  <li>
   Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
  </li>
  <li>
   Support wired, wireless, VPN, and remote connectivity issues.
  </li>
  <li>
   Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
  </li>
  <li>
   Install and configure workstation hardware, operating systems, and approved software.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
  </li>
  <li>
   Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
  </li>
  <li>
   Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
  </li>
  <li>
   CompTIA Security+, CompTIA A+, or equivalent certification.
  </li>
  <li>
   At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  </li>
  <li>
   Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  </li>
  <li>
   Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   Familiarity with VPN, remote access technologies, and mobile device management platforms.
  </li>
  <li>
   Experience supporting conference room technology or VTC systems.
  </li>
  <li>
   Knowledge of IT asset management and device lifecycle processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Connsci
  <br/>
  <br/>
 </strong>
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 <br/>
 <br/>
 <strong>
  What You Can Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  </li>
  <li>
   Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  </li>
  <li>
   Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
   <br/>
   <br/>
  </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 <br/>
 <br/>
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 <br/>
 <br/>
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 <br/>
 <br/>
 Salary: $55000 - $68000 per year
</div>


IT Help Desk Technician (Clearance Required)

<div>
 <strong>
  Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2.
  <br/>
  <br/>
 </strong>
 <strong>
  ~~~ Position contingent upon contract award ~~~
  <br/>
  <br/>
 </strong>
 <strong>
  Multiple positions available.
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Washington, DC
 </strong>
 ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 <br/>
 <br/>
 <strong>
  Datawiz Company Description
  <br/>
  <br/>
 </strong>
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Tier 2 Service Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration, and asset lifecycle coordination.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures.
  </li>
  <li>
   Log and manage service tickets in the ITSM platform.
  </li>
  <li>
   Provide high-level technical support to end users.
  </li>
  <li>
   Deliver onsite and virtual support for mobile devices, software configuration, and troubleshooting.
  </li>
  <li>
   Diagnose advanced workstation and application issues.
  </li>
  <li>
   Perform system imaging and device configuration.
  </li>
  <li>
   Support Microsoft 365 and enterprise applications.
  </li>
  <li>
   Provide onsite hardware installation and replacement support.
  </li>
  <li>
   Perform user data migration tasks upon request ensuring data integrity and security.
  </li>
  <li>
   Perform mobile device and endpoint management console support
  </li>
  <li>
   Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
  </li>
  <li>
   Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed.
  </li>
  <li>
   Maintain asset documentation and reconciliation records.
  </li>
  <li>
   Coordinate device returns and secure sanitization workflows.
  </li>
  <li>
   Support nationwide field dispatch within defined response timelines.
  </li>
  <li>
   Support development and updates of technical documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Five (5) years supporting Windows and macOS.
  </li>
  <li>
   Five (5) years Active Directory administration.
  </li>
  <li>
   Three (3) years secure remote troubleshooting.
  </li>
  <li>
   Experience supporting endpoint lifecycle processes.
  </li>
  <li>
   Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf
  </li>
  <li>
   Experience with PowerShell and Power BI
  </li>
  <li>
   Ability to work onsite in Washington, DC.
  </li>
  <li>
   Ability to lift up to 50 pounds when supporting onsite hardware needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation certification.
  </li>
  <li>
   Experience supporting large distributed enterprise environments.
  </li>
  <li>
   Experience supporting transition or surge operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Investigation Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a U.S. Citizen.
  </li>
  <li>
   Must be eligible to obtain and maintain a Public Trust clearance.
  </li>
  <li>
   Must successfully complete required background investigation and security training.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical
  </li>
  <li>
   Dental
  </li>
  <li>
   Vision
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Health Savings Account
  </li>
  <li>
   Life and AD&amp;D
  </li>
  <li>
   Short-Term Disability
  </li>
  <li>
   Long-Term Disability
  </li>
  <li>
   401(k)
  </li>
  <li>
   Tuition Assistance
  </li>
  <li>
   Paid Time Off
   <br/>
   <br/>
  </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 <br/>
 <br/>
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 <em>
  . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
  <br/>
  <br/>
 </em>
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>


Service Desk Agent – Tier 2

Akima

<div>Company Overview:<p></p><p><b><br>
Work Where it Matters</b></p><p>
Akima Mission Optimization (AMO), an Akima company, is not just another federal logistics contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
</p><p>At AMO, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
</p><p><b>For our shareholders</b>, AMO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p><b>
For our government customers</b>, AMO delivers innovative administrative support services that streamline operations, and enhance productivity.</p><p><b>
As an AMO employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p>
Description:
<div>
AMO, an Akima company, is looking to add for a Tier 2 IT System Admin<b> </b>with a Top-Secret clearance to the team in Summerville, SC. This full-time position will support the Naval Information Warfare Center (NIWC) Atlantic Research, Development, Test &amp; Evaluation (RDT&amp;E) network as a Tier 2 IT System Administrator providing advanced desktop and systems support for network-connected and standalone laboratory environments.</div><div></div><div><br>
This role supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 IT System Administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance.
</div>Responsibilities:
<div>
Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures</div><h3 class="jobSectionHeader"><b>
Systems &amp; Desktop Administration</b></h3><ul><li><div>
Assist in management of a Windows domain environment.</div></li><li><div>
Support desktop operations and troubleshooting in RDT&amp;E lab environments.</div></li><li><div>
Perform virtual machine builds and deployments in support of system integration.</div></li><li><div>
Install, configure, and maintain external workstation hardware and authorized software.</div></li><li><div>
Perform server/workstation installations and technology refreshes.</div></li><li><div>
Diagnose and resolve hardware and software issues.</div></li><li><div>
Perform system upgrades as required.</div></li></ul><h3 class="jobSectionHeader"><b>
Infrastructure &amp; Endpoint Support</b></h3><ul><li><div>
Maintain IT infrastructure end-point devices including:</div><ul><li><div>
Workstations and laptops.</div></li><li><div>
Printers.</div></li><li><div>
Desk and mobile phones.</div></li><li><div>
Audio/visual equipment.</div></li></ul></li><li><div>
Maintain end-point data backups and ensure data integrity.</div></li><li><div>
Participate in the patch management process.</div></li><li><div>
Support configuration management activities.</div></li></ul><h3 class="jobSectionHeader"><b>
Cybersecurity &amp; Compliance Support</b></h3><ul><li><div>
Support tracking and implementation of Security Technical Implementation Guidelines (STIGs).</div></li><li><div>
Assist in RMF artifact development and continuous monitoring activities.</div></li><li><div>
Ensure systems align with DoD cybersecurity standards.</div></li></ul><h3 class="jobSectionHeader"><b>
Collaboration &amp; Documentation</b></h3><ul><li><div>
Work with a team supporting network-connected and standalone RDT&amp;E laboratories.</div></li><li><div>
Create and maintain technical documentation.</div></li><li><div>
Lead and assist with projects as needed.</div></li><li><div>
Utilize tools including:</div><ul><li><div>
MS Teams.</div></li><li><div>
ServiceNow.</div></li><li><div>
Active Directory.</div></li><li><div>
Microsoft Endpoint Configuration Manager (MECM).</div></li></ul></li></ul>
Qualifications:
<ul><li>Active Top Secret Clearance.</li><li><div>
Master&rsquo;s level degree in any engineering discipline.</div></li><li><div>
7 years of experience performing Systems Administration taskings.</div></li><li><div>
Experience supporting Windows domain environments.</div></li><li><div>
Experience with virtual machine deployments.</div></li><li><div>
Experience with patching and configuration management.</div></li><li><div>
Familiarity with STIG implementation and DoD cybersecurity practices.</div></li><li><div>
Strong troubleshooting and analytical skills.</div></li><li><div>
Ability to work independently and as part of a team.</div></li></ul><h2 class="jobSectionHeader"><b>
Desired Certifications / Training</b></h2><ul><li><div>
Windows 11 (Udemy or equivalent training).</div></li><li><div>
Red Hat Linux System Administration (Udemy or equivalent training).</div></li><li><div>
Mac OS Jamf (Udemy or equivalent training).</div></li><li><div>
DCWF Windows System Administrator (40 hours) &ndash; Cyber Exchange/JKO.</div></li></ul>
Job ID: 2026-21936 Work Type: On-Site</div>

Tier 2 IT System Administrator (Active Top Secret Clearance)

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor&rsquo;s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities.
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually.
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff.
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks.
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking.
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures.
  </li>
  <li>
   Mentor junior administrative and technical personnel as required.
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy.
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams.
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline.
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles.
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Referral program
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
  </li>
 </ul>
</div>


Tier 2 - Desk Side Support Specialist

<div>
 Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures
  </li>
  <li>
   Mentor junior administrative and technical personnel as required
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) with matching and 100% Vested
  </li>
  <li>
   Health Insurance - 3 plans to select from
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Short Term Disability
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   AD&amp;D
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Training
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Referral program
  </li>
  <li>
   Paid Legal Plan
  </li>
  <li>
   and more...
   <br/>
   <br/>
  </li>
 </ul>
 Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
 <br/>
 <br/>
 Applicants selected must be able to obtain and maintain a federal government clearance.
</div>


Tier 2 Service Desk Technician

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