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311 call center operations manager Jobs in Washington

311 call center operations manager

call center analyst - hr desk Jobs in Washington

call center analyst - hr desk

call center representative Jobs in Washington

call center representative

call center analyst hr desk

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Call Center Analyst - HR Desk</b> for a Full-Time position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.</p><p><b>
Essential Functions:</b></p><ul><li><p>
Some of the primary responsibilities of this role include:</p></li><li><p>
Handling incoming phone requests from customers</p></li><li><p>
Handling incoming electronic requests (Chat, Email, and Fax) from customers</p></li><li><p>
Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.</p></li><li><p>
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)</p></li><li><p>
Researching customer requests to ensure accurate information and resolutions are provided</p></li><li><p>
Escalating customer requests that cannot be handled at the Service Center to the appropriate support team</p></li><li><p>
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation</p></li><li><p>
Creating, updating, and retiring service center knowledge documentation</p></li><li><p>
Attend and participate in team meetings to surface and discuss process improvements and service offering changes</p></li></ul><p><b>
Education:</b></p><ul><li><p>
High school diploma or equivalent. Bachelor's Degree preferred.</p></li><li><p>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire</p></li></ul><p><b>
Knowledge Requirements:</b></p><ul><li><p>
Critical thinking skills</p></li><li><p>
Active listening skills and effective communication strategies</p></li><li><p>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</p></li><li><p>
Human Resource application support experience preferred</p></li></ul><p><b>
Experience:</b></p><p>
Two (2) + years of customer service experience. Service desk or call center experience preferred.</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

Call Center Analyst - HR Desk

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Desktop Support Technician </b>for a Full-Time<b> </b>position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.</p><p><b>
Essential Functions:</b></p><p>
Some of the primary responsibilities of this role would include:</p><ul><li>
All aspects of both Remote and Deskside computer support</li><li>
Owning, tracking and resolving Information Technology (IT) incidents and requests</li><li>
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs</li><li>
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems</li></ul><p>
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</p><p><b>
Education:</b></p><ul><li>
High school diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire</li><li>
CompTIA A+ Certification &ndash; required within 90 days of hire</li><li>
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred</li><li>
Apple Support Certification preferred</li></ul><p><b>
Knowledge Requirements:</b></p><ul><li>
Incident Management</li><li>
Problem Management</li><li>
Change Management</li><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)</li><li>
Enterprise ticketing application experience - Remedy Service Management experience preferred.</li><li>
Installation and maintenance of Windows OS</li><li>
Installation and maintenance of Apple preferred</li><li>
Installation and maintenance of mobile devices</li><li>
Installation/updating of desktop software</li><li>
Remote desktop connections</li><li>
Antivirus support</li><li>
Backup and recovery</li><li>
Desktop performance monitoring and optimization</li></ul><p><b>
Experience:</b></p><p>
Two (2)+ years experience in an enterprise call center - help desk - service desk &ndash; desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

Desktop Support Technician

Able Services

<div><div>The Help Desk Agent provides frontline customer service and technical support at the on-site International Monetary Fund (IMF) call center. This role is responsible for answering incoming calls, assisting staff and external callers, troubleshooting issues, and ensuring timely and professional resolution of requests. Reliability, flexibility, clear communication, and adherence to call center protocols are essential.</div>
<div></div>
<div>Pay: $22.00 per hour (USD)</div>
<div>The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant&rsquo;s experience, skills, abilities, geographic location, and alignment with market data.</div><br>
<div></div>
<div></div><div>Benefit Information:
</div><div>ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Team Member</div>
<div>Benefits \u007C Front Line Team Members \u007C (Programa de Beneficios de ABM)</div><br>
<div></div>
<div></div>
<div>Work Environment and Scheduling:</div>
<div></div>
<div>This position is on-site at the IMF call center. Work schedules may vary and can include shifts, holidays, and schedule adjustments based on operational demands. Flexibility with scheduling is a requirement of this role. Mon-Fri role.</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul>
<li>Answer incoming calls promptly and professionally</li>
<li>Provide accurate information, guidance, and issue resolution</li>
<li>Log, track, and update calls and incidents in the ticketing system</li>
<li>Escalate issues according to established procedures</li>
<li>Maintain constant availability during scheduled shifts</li>
<li>Demonstrate flexibility with assigned schedules, shifts, and coverage needs</li>
<li>Follow IMF, ABM, and call center policies and procedures</li>
<li>Communicate effectively with supervisors and team members</li>
<li>Maintain confidentiality and professionalism at all times</li>
<li>Participate in training and quality assurance initiatives</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications
</b></h3><ul><li>High school diploma or equivalent required</li>
<li>Previous call center or customer service experience preferred (2+ years preferred)</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Dependable attendance and punctuality</li>
<li>Willingness to work flexible schedules, shifts, and holidays as required</li>
<li>Basic computer and data entry skills</li></ul><br>
<div></div>
<div></div><div>Additional Responsibilities Disclaimer:</div>
<div></div>
<div>This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet operational, organizational, or client needs.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Help Desk Agent / Call Center Specialist

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
Customer Service Manager</p><p>
Manages the activities of a call center or help desk. Provide a productive and motivating working environment, and addressing any issues/disputes from customers or clients.<br>
<br>
Manages customer service professionals directly and/or through subordinate supervisors and offers leadership, coaching, and training.<br>
<br>
Acts as advisor to subordinates to meet schedules and/or resolve problems.<br>
<br>
Develops and administers schedule and performance requirements; may have budget responsibilities.<br>
<br>
Develops and implements call center policies and procedures.<br>
<br>
Advises supervisors on how to handle escalated customer service issues as needed.<br>
<br>
Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.<br>
<br>
Maintains accurate records of customer interaction and details of actions taken.<br>
<br>
Manages staff in recognizing, identifying, isolating, and resolving problems with company or customer products and services.<br>
<br>
SCOPE: Manages one or more small to medium sized teams focused on a few or multiple areas. Low to Medium complexity.<br>
<br>
EDUCATION AND EXPERIENCE: BA/BS (or equivalent experience), 5+ years of experience</p><p></p><p>
Required certs:</p><p>
1. Security+CE</p><div><br>
GDIT IS YOUR PLACE<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<br>
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul><br>
OWN YOUR OPPORTUNITY<br>
Explore a career in program management at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.</div><p></p><p>
#MD_2026Alumni</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
CompTIA Security+ CE | CompTIA - CompTIA</p></div><div></div><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Customer Service Manager - TS/SCI W/ POLY

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Starwood Capital Group

<p></p><div><div>Program Description:</div><div>
Starwood Capital's Data Center Development Summer Analyst Program is a 9-week immersive experience designed to provide participants with hands-on exposure to the acquisitions, development, and asset management process in a fast-paced, collaborative environment. We select a small group of highly motivated summer analysts with the objective of identifying top talent for our Full-Time Analyst Program. Summer analysts are given a high level of responsibility and a unique opportunity to work directly with senior management, joint venture partners, general contractors, engineers, utility providers, and municipalities across our data center portfolio. Summer Analysts will gain meaningful experience through live development projects, financial analysis, construction tracking, market research, and networking opportunities. In addition, summer analysts will participate in a series of specialized training sessions designed to strengthen technical, analytical, and professional skills while facilitating a smooth transition into the investment industry at Starwood or elsewhere. The program is mentorship-driven, enabling interns to build lasting relationships with professionals across the firm and supporting the long-term development of a successful career in real estate development and investing.</div><div><b>
</b></div><div>
Responsibilities:</div><div>
Summer analysts will focus on acquisitions, development, construction oversight, and asset management of data center investments. Responsibilities will include:</div><ul><li>
Supporting active development projects including tracking budgets, schedules, and milestone deliverables</li><li>
Assisting with financial modeling for development pro formas, construction draws, and return analyses</li><li>
Conducting market research on data center demand fundamentals, power availability, and entitlement/zoning dynamics</li><li>
Preparing materials for internal investment committee presentations and lender/partner updates</li><li>
Coordinating with third-party consultants, engineers, contractors, and utility providers on project deliverables</li><li>
Assisting with asset management activities including tenant coordination, business plan execution, and exit strategy analysis</li></ul><div>
Qualifications:</div><div>
Starwood Capital seeks to hire qualified candidates who have superior analytical, quantitative, and technical skills. Qualifications for successful candidates include:</div><ul><li>
Strong academic records</li><li>
Strong interpersonal and written/verbal communication skills</li><li>
Good judgment and intellectual curiosity</li><li>
An unyielding work ethic and attention to detail</li><li>
A demonstrated interest in real estate, infrastructure, or development</li><li>
Familiarity with or interest in data center infrastructure, power systems, or technology real estate is a plus</li><li>
A willingness to take direction and the capacity to quickly learn and develop skills required to become an effective Analyst</li><li>
Being a team player who feels comfortable working in an entrepreneurial environment that requires cross job function collaboration</li><li>
Must be a class of 2028 undergraduate student</li></ul></div><p></p>

2027 Digital Ventures Summer Analyst

Agile Defense

<div><div>At Agile Defense we know that action defines the outcome and new challenges require new solutions. That&rsquo;s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.</div><div></div><div><br>
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility&mdash;leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation&rsquo;s vital interests.</div><div></div><div><br>
Requisition #: 1475</div>
<div>Job Title: SOC Lead</div>
<div>Location: 5x/per week 45 L St NE Washington, District of Columbia 20554</div>
<div>Clearance Level: Top Secret Eligible</div>
<div>Required Certification(s):</div>
<ul><li>Microsoft Certified Security Operations Analyst Associate (Must have first day)</li></ul>
<ul><li>CISSP OR CISM (Must obtain within 150 days of start date)</li></ul>
<ul><li>GIAC Incident Response Certification (Must obtain within 150 days of start date)</li></ul>
<div>GIAC Enterprise Incident Response (GEIR)</div>
<div>GIAC Cloud Forensics Responder (GCFR)</div>
<div>GIAC Certified Forensic Analyst (GCFA)</div>
<div>GIAC Network Forensic Analyst (GNFA)</div>
<div>GIAC Certified Incident Handler (GCIH)</div>
<div>GIAC Experienced Forensics Analyst (GX-FA)</div>
<div>GIAC Linux Incident Responder (GLIR)</div>
<div></div>
<div>SUMMARY</div>
<div></div>
<div>We are seeking a SOC Lead for an opportunity to lead and manage all Security Operations Center functions. The SOC Lead will ensure unified service delivery across sub-task areas, provide operational direction and influence executive leadership to align security operations with enterprise objectives.</div>
<div>The SOC Lead role requires deep expertise in SOC management, incident response and hybrid on premises/cloud environments. This is a unique opportunity to shape the growth, development, and culture of an exciting and fast-growing company in the cybersecurity market.</div>
<div></div>
<div>JOB DUTIES AND RESPONSIBILITIES</div>
<div></div>
<ul><li>Manage all SOC operations, ensuring unified and effective service delivery.</li></ul>
<ul><li>Coordinate task execution across sub-task leads to achieve enterprise-level objectives.</li></ul>
<ul><li>Provide strategic and operational direction to SOC teams through subordinate managers.</li></ul>
<ul><li>Oversee the integration and coordination of on-premises and cloud-based SOC capabilities.</li></ul>
<ul><li>Drive continuous improvement in SOC processes to strengthen detection, response and recovery.</li></ul>
<ul><li>Influence organizational practices and approaches to align with cybersecurity priorities.</li></ul>
<ul><li>Communicate effectively with executive leadership and stakeholders on SOC performance and posture.</li></ul>
<ul><li>Ensure SOC operations adhere to the full NIST Cybersecurity Framework: Identify, Protect, Detect, Respond and Recover.</li></ul>
<div></div>
<div>QUALIFICATIONS</div>
<div>Required Certifications</div>
<div></div>
<ul><li>Microsoft Certified Security Operations Analyst Associate (Must have first day)</li></ul>
<ul><li>CISSP OR CISM (Must obtain within 150 days of start date)</li></ul>
<ul><li>GIAC Incident Response Certification (Must obtain within 150 days of start date)</li></ul>
<div>GIAC Enterprise Incident Response (GEIR)</div>
<div>GIAC Cloud Forensics Responder (GCFR)</div>
<div>GIAC Certified Forensic Analyst (GCFA)</div>
<div>GIAC Network Forensic Analyst (GNFA)</div>
<div>GIAC Certified Incident Handler (GCIH)</div>
<div>GIAC Experienced Forensics Analyst (GX-FA)</div>
<div>GIAC Linux Incident Responder (GLIR)</div>
<div></div>
<div>Education, Background, and Years of Experience</div>
<ul><li>7+ years of experience in SOC operations and incident response including SOC management and an IR commander role.</li></ul>
<div></div>
<div>ADDITIONAL SKILLS &amp; QUALIFICATIONS</div>
<div>Required Skills</div>
<div></div>
<ul><li>Possess the knowledge, skills, tasks, and capabilities described in the NICE Work Roles for Incident Response (PD-WRL-003), Insider Threat Analysis (PD-WRL-005), and Threat Analysis (PD-WRL-006) as outlined in the NICE Work Role Framework.</li></ul>
<ul><li>Managing SOC operations and incident response for enterprise environments (50,000+ endpoints), including 5+ years leading hybrid on premises/cloud SOCs with full NIST Cybersecurity Framework coverage.</li></ul>
<ul><li>Proven ability to analyze complex requirements and translate them into clear, actionable tasks and processes through critical thinking.</li></ul>
<ul><li>Expertise in managing enterprise SOC operations across on-premises and cloud environments.</li></ul>
<ul><li>Strong background in cybersecurity incident response across large, complex enterprise environments.</li></ul>
<ul><li>Proven ability to align SOC functions with the NIST Cybersecurity Framework.</li></ul>
<ul><li>Experience coordinating subordinate managers and technical leads to deliver cohesive operations.</li></ul>
<ul><li>Skilled at influencing executive leadership and driving organizational adoption of SOC best practices</li></ul>
<div></div>
<div>WORKING CONDITIONS</div>
<div></div>
<div>Environmental Conditions</div>
<ul><li>Onsite 5 days a week in Washington, D.C.</li></ul>
<ul><li>Must pass a background investigation</li></ul>
<div></div>
<div>Strength Demands</div>
<ul><li>Light &ndash; 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.</li></ul>
<div></div>
<div>Physical Requirements</div>
<ul><li>Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).</li></ul>
<div>Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.</div><div></div><div><br>
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.</div><div></div><div><br>
We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.</div><div></div><div><b><br>
Happy </b>- Be Infectious.</div><div>
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.</div><div></div><div><b><br>
Helpful</b> - Be Supportive.</div><div>
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.</div><div></div><div><b><br>
Honest</b> - Be Trustworthy.</div><div>
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.</div><div></div><div><b><br>
Humble</b> - Be Grounded.</div><div>
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.</div><div></div><div><b><br>
Hungry </b>- Be Eager.</div><div>
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.</div><div></div><div><b><br>
Hustle</b> - Be Driven.</div><div>
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.</div><div></div><div><b><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

SOC Operations Lead

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