customer support specialist Jobs in Lahore

customer support specialist

admin assistant

customer support representative intern Jobs in Lahore

customer support representative intern

helpdesk support specialist/junior systems administrator Jobs in Lahore

helpdesk support specialist/junior systems administrator

it support officer

helpdesk support specialist junior systems administrator

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 
 Who We Are:
 
 
 
 ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
 
 
 
 Who You Are:
 
 
 
 You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
 
 
 
 About the Role:
 
 
 
 This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
 
 
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 A minimum of 4 years of hands-on experience in a relevant position
 </li>
 <li>
 A Bachelor's degree in Computer Science or a related field
 </li>
 <li>
 Proficient in providing support for MacBook systems
 </li>
 <li>
 Strong knowledge of Windows 7 and more recent versions
 </li>
 <li>
 Experience with mobile device support
 </li>
 <li>
 Solid background in desktop support and customer service
 </li>
 <li>
 Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360
 </li>
 <li>
 Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin
 </li>
 <li>
 Confidence in troubleshooting a wide variety of IT issues
 </li>
 <li>
 Proficiency with Windows Server 2008 and newer
 </li>
 <li>
 Experience with hosted services including Gmail and Office 365
 </li>
 <li>
 Knowledge of security software such as Symantec and ESET Antivirus
 </li>
 <li>
 Experience with printing services and management
 </li>
 <li>
 Familiarity with Group Policy Objects (GPOs)
 </li>
 <li>
 Experience with VERITAS Backup Executive for data backup
 </li>
 <li>
 Knowledge of hosted VoIP service providers like Ring Central or Vonage
 </li>
 <li>
 Ability to produce clear, concise, and well-organized documentation
 </li>
 </ul>
</div>

Helpdesk Support Specialist/Junior Systems Administrator

ICE Consulting

<div>Who We Are:
ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
Who You Are:
You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
About the Role:
This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
Requirements
Requirements:
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

FitMatch Consulting Group

Job Description &ndash; Senior DevOps Engineer (Azure Specialist)Position Title: Senior DevOps Engineer (Azure Specialist) Department: Technology / Infrastructure Reports To: Head of IT / CTO Location: Onsite &ndash; Lahore Job Type: Full-timeRole OverviewWe are looking for a highly experienced Senior DevOps Engineer with proven expertise in Microsoft Azure. The ideal candidate will be responsible for designing, implementing, and managing Azure-based infrastructure, CI/CD pipelines, and containerized applications. This role requires deep hands-on experience in Azure services, Kubernetes (AKS), Infrastructure as Code (IaC), and cloud security practices.As a senior member of the team, you will also provide leadership, mentor junior engineers, and collaborate with cross-functional teams to ensure secure, scalable, and highly available systems.Key Responsibilities<ul><li>Azure Cloud Infrastructure</li><li>Architect, deploy, and manage solutions on Microsoft Azure (VMs, App Services, Storage, Networking, Azure SQL, Functions).</li><li>Implement high availability, scalability, and disaster recovery strategies.</li><li>Optimize cloud usage to reduce costs while maintaining performance.</li><li>CI/CD &amp; Automation</li><li>Design, build, and manage CI/CD pipelines using Azure DevOps Pipelines, GitHub Actions, or Jenkins.</li><li>Automate infrastructure provisioning and application deployment with Terraform, ARM Templates, or Bicep.</li><li>Integrate testing, monitoring, and security scans into deployment workflows.</li><li>Containers &amp; Orchestration</li><li>Manage containerized workloads with Docker and Azure Kubernetes Service (AKS).</li><li>Implement and manage Helm charts for application packaging.</li><li>Configure monitoring and scaling for Kubernetes workloads.</li><li>Monitoring &amp; Security</li><li>Monitor infrastructure using Azure Monitor, Application Insights, and Log Analytics.</li><li>Implement RBAC, Azure AD integration, Key Vault, and Zero Trust security principles.</li><li>Handle incident response, vulnerability scanning, and compliance with SOC 2, ISO 27001.</li><li>Leadership &amp; Collaboration</li><li>Mentor and guide junior DevOps and Cloud Engineers.</li><li>Work closely with developers, QA, and product managers to streamline releases.</li><li>Contribute to long-term cloud strategy and DevOps best practices.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Computer Science, IT, or related field.</li><li>5+ years of DevOps experience, with at least 3+ years in Azure environments.</li><li>Expertise in:</li><li>Microsoft Azure services (App Services, AKS, Functions, Networking, IAM).</li><li>CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins).</li><li>Infrastructure as Code (Terraform, Bicep, ARM Templates, Ansible).</li><li>Containerization &amp; Kubernetes (AKS).</li><li>Strong knowledge of networking (DNS, VPN, Load Balancing, Firewalls).</li><li>Proficiency in scripting languages (PowerShell, Bash, Python).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and leadership abilities.</li></ul>Preferred Certifications<ul><li>Microsoft Certified: Azure DevOps Engineer Expert</li><li>Microsoft Certified: Azure Solutions Architect Expert</li><li>Certified Kubernetes Administrator (CKA) or CKAD</li><li>HashiCorp Terraform Associate</li></ul>Performance Indicators<ul><li>Stability, scalability, and security of Azure infrastructure.</li><li>Efficiency and reliability of CI/CD pipelines.</li><li>Reduced downtime and optimized system performance.</li><li>Effective collaboration across teams.</li><li>Compliance with security and audit standards.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based bonuses.</li><li>Professional growth through certifications and training support.</li><li>Opportunity to work with cutting-edge Azure &amp; DevOps technologies.</li><li>A collaborative, innovation-driven work culture.</li><li>Exposure to enterprise-scale projects.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Senior DevOps Engineer(Azure)

Domino's

Position: IT ExecutiveLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 3&ndash;4 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relevant: 4 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

IT Executive

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Engineer L-1

System Support Engineer Level 1

DURA POLYMER INDUSTRIES

Job Title: SAP AdministratorJob Summary:We are seeking a skilled and detail-oriented SAP Administrator to manage, monitor, and support the company&rsquo;s SAP environment. The ideal candidate will ensure the stability, integrity, and efficient operation of SAP systems, provide user support, manage configurations, and coordinate with functional and technical teams for smooth SAP operations.Key Responsibilities:<ul><li>Administer and maintain SAP systems (SAP Business One, or other modules as applicable).</li><li>Monitor system performance, perform routine checks, and ensure high availability of SAP applications.</li><li>Manage user accounts, roles, and authorizations (SAP security).</li><li>Support SAP functional modules (e.g., MM, SD, FICO, PP) in coordination with consultants and key users.</li><li>Handle transport management (CTS), client administration, and system refreshes.</li><li>Apply patches, upgrades, and updates to SAP systems as needed.</li><li>Troubleshoot and resolve SAP technical issues, ensuring minimal disruption to business operations.</li><li>Coordinate with SAP support teams, vendors, or partners for issue resolution and service delivery.</li><li>Create and maintain system documentation, configuration logs, and standard operating procedures.</li><li>Ensure data integrity, backup management, and system compliance with internal policies and audit requirements.</li><li>Assist in SAP project implementations, migrations, and integrations with other enterprise systems.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;5 years of hands-on experience as an SAP Administrator or SAP Basis Consultant.</li><li>Strong knowledge of SAP Basis administration, user/security management, and system architecture.</li><li>Experience with SAP GUI, SAP Solution Manager, and database platforms (Oracle, HANA, SQL).</li><li>Familiarity with SAP modules such as MM, SD, FICO, or S/4HANA is a plus.</li><li>Understanding of ITIL processes and change management.</li><li>Strong problem-solving, communication, and analytical skills.</li><li>Ability to work independently and as part of a cross-functional team.</li></ul>Job Type: Full-timeWork Location: In person

SAP Administrator

Explore 1949+ Helpdesk support specialist junior systems administrator in Lahore this December. Find roles across top companies and apply now to boost your career.

1949 helpdesk support specialist junior systems administrator jobs IN Lahore

Helpdesk Support Specialist/Junior Systems Administrator

Helpdesk Support Specialist/Junior Systems Administrator

Senior DevOps Engineer(Azure)

IT Executive

Technical Support Engineer L-1

System Support Engineer Level 1

SAP Administrator