customer service representative Jobs in Lahore Pakistan

customer service representative

sales agent

customer support specialist Jobs in Lahore Pakistan

customer support specialist

travel agent

call center agent (digital services) Jobs in Lahore Pakistan

call center agent (digital services)

helpline agent

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline Agent

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline agent

Inbound Calling

Fresh graduate (inbound calling )

Taraki

<div>
 
 Blue Health
 
 builds fast, reliable healthcare technologyand select complementary productsthat make a real difference. We care deeply about users, iterate quickly, and value teammates who blend ownership with curiosity.
 
 
 
 The Opportunity
 
 
 
 In this role, you will work across clinical, operations, and engineering teams to design, build, and deploy
 
 AI&hyphen;powered calling agents and messaging bots
 
 . Your focus will be on automating high&hyphen;volume call and message workflows, reducing manual steps, and unlocking smarter conversational agents. Youll map real-world workflows, translate them into agentic automation, and deliver solutions that interact with callers, triage tasks, route conversations, and integrate with internal systems.
 
 
 
 What Youll Do (Responsibilities)
 
 
 
 <ul>
 <li>
 Design &amp; deploy calling agents: Build voice and chat agents to handle inbound/outbound calls, voicemail logic, scheduling, follow-ups and routing.
 </li>
 <li>
 Agentic AI workflows: Use LLMs for summarization, classification, sentiment detection and document parsing in voice/messaging contexts with safe guardrails.
 </li>
 <li>
 Automation pipelines: Replace manual communication tasks by leveraging RPA, Python/JavaScript scripting, APIs and event-driven workflows.
 </li>
 <li>
 Tool integration: Link platforms like Airtable, Jira, OpenPhone, email (IMAP/SMTP) and CRM systems via APIs/webhooks to enable agent hand&hyphen;offs and logging.
 </li>
 <li>
 Web automation when needed: Automate UI interactions using Playwright/Selenium where direct APIs are unavailable.
 </li>
 <li>
 Monitor &amp; optimize: Implement logging, retries, metrics, and SLOs for call and message workflows; refine based on data and stakeholder feedback.
 </li>
 <li>
 Document &amp; train: Create simple SOPs and walkthroughs so non-technical operations teams can interact with and manage the calling agents.
 </li>
 <li>
 Measure ROI: Track metrics like call&hyphen;handling time, number of calls handled by agent, accuracy of agent responses, routing efficiency and manual-work reduction.
 
 
 
 </li>
 </ul>
 
 Must-Have Qualifications
 
 
 
 <ul>
 <li>
 Proven experience building automation workflows using scripts or API integrations in a communication/agent context.
 </li>
 <li>
 Strong proficiency in Python and/or JavaScript for building custom scripts, call/flow logic, and automation nodes.
 </li>
 <li>
 Solid understanding of REST APIs, OAuth, webhooks, IMAP/SMTP, rate limits and data flows.
 </li>
 <li>
 Excellent communication skillsable to interview clinical/calling stakeholders and translate needs into automation flows.
 </li>
 <li>
 Comfortable choosing appropriate tools (UiPath, Make, n8n, Zapier) or custom scripts depending on need.
 </li>
 <li>
 Familiarity with agentic AI, voice LLMs, vector databases and retrieval-augmented workflows (e.g., LangChain, LlamaIndex).
 </li>
 <li>
 Ability to automate web processes using Playwright/Selenium when APIs are missing.
 </li>
 <li>
 Ownership mindsetscope, build, test, deliver and iterate quickly with minimal supervision.
 
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience working with healthcare or PHI-safe workflows.
 </li>
 <li>
 Knowledge of emerging AI tools and voice agent frameworks (OpenAI Assistants API, Twilio, Deepgram, open-source models).
 
 </li>
 </ul>
</div>

Generative AI Engineer - Blue Health

Fare makers Travel Channel Int'l (Pvt.) Ltd.

Position Overview: We are looking for a motivated and customer-focused Air Ticketing Officer/ Travel Agent to work with us in Lahore. Excellent customer service, helping clients plan and book their travel needs, and guaranteeing a hassle-free and easy trip are the main responsibilities of the perfect applicant.Responsibilities:<ul><li>Engage with customers to understand their travel needs and preferences.</li><li>Provide expert advice on travel destinations, flight options, hotel accommodations, and other travel-related services.</li><li>Efficiently handle ticketing, reservations, and bookings using computerized systems.</li><li>Stay updated with the latest airline regulations, fare rules, and travel industry trends.</li><li>Handle changes to cancellations and refunds while adhering to company policies and procedures.</li></ul>Requirements:<ul><li>Proven experience as a Travel Agent/ Air ticketing Officer or in a similar role within the travel industry.</li><li>Proficiency in computerized reservation systems (GDS systems like Amadeus, Galileo, Sabre, etc.).</li><li>Strong communications, interpersonal skills and customer relation skills.</li><li>Attention to detail and accuracy in handling bookings and transactions.</li><li>Knowledge of domestic and international travel destinations, visas, and travel regulations.</li></ul>Benefits:<ul><li>Competitive basic fixed salary package.</li><li>Monthly unlimited incentives based on commissions</li><li>Dynamic and collaborative work environment</li></ul>How to Apply: Interested candidates meeting the above criteria are encouraged to send their resumes to careers@faremakers.com with the subject line &quot;Travel Agent/ Air Ticketing Officer - Lahore&quot;.Job Type: Full-timePay: From Rs30,000.00 per monthExperience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Work Location: In person

Air Travel Consultant

Explore 76+ Helpline agent in Lahore Pakistan this December. Find roles across top companies and apply now to boost your career.

76 helpline agent jobs IN Lahore Pakistan

Helpline Agent

Helpline agent

Helpline agent

Inbound Calling

Fresh graduate (inbound calling )

Generative AI Engineer - Blue Health

Air Travel Consultant