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hotel duty manager

Confidential

<div>
 
 On the look for a proactive and guest-focused Duty Manager to oversee hotel operations during assigned shifts and ensure an exceptional guest experience in line with five-star service standards. This role requires strong leadership, problem-solving, and decision-making skills to support smooth daily operations across all departments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Act as the Manager on Duty, overseeing hotel operations and representing management in the absence of senior leaders.
 
 
 &bull; Ensure seamless guest experiences from arrival to departure, handling VIPs, special requests, and complaints with discretion.
 
 
 &bull; Coordinate with all departments (Front Office, Housekeeping, F&amp;B, Security, Engineering) to guarantee service excellence.
 
 
 &bull; Monitor lobby and public areas, ensuring cleanliness, guest safety, and brand presentation at all times.
 
 
 &bull; Manage and resolve guest issues promptly, turning challenges into positive outcomes.
 
 
 &bull; Conduct daily operational inspections and follow up on service standards (Forbes/LQA).
 
 
 &bull; Support Front Office operations, staff supervision, and team motivation.
 
 
 &bull; Ensure compliance with health, safety, and security procedures.
 
 
 &bull; Prepare daily reports for senior management on operations, incidents, and guest feedback.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 2&ndash;3 years&rsquo; experience in Front Office/Rooms Division within a five-star luxury hotel, with prior supervisory or duty manager experience preferred.
 
 
 &bull; Excellent leadership, communication, and interpersonal skills.
 
 
 &bull; Strong problem-solving abilities with a calm, professional demeanor under pressure.
 
 
 &bull; Proficiency in Opera PMS and MS Office; multilingual skills are an advantage.
 
 
 &bull; Flexibility to work shifts, weekends, and holidays.
 
 
 &bull; Fluency in English, both written and spoken - additional languages are a plus.
 
</div>

Duty Manager

Naik Foundation

The Duty Manager / Senior Front Office Manager is responsible for the smooth and efficient running of front office operations while also acting as the hotel's manager on duty. This role ensures that guest satisfaction, operational efficiency, team performance, and revenue opportunities are maximized. It requires strong leadership, problem-solving skills, and the ability to act with autonomy and authority.Key Responsibilities:Guest Service &amp; Front Office Operations<ul><li>Oversee day-to-day operations of the Front Office (Reception, Concierge, Bell Desk, and possibly Reservations).</li><li>Ensure seamless check-in/check-out processes and excellent guest experience.</li><li>Handle guest complaints and resolve issues in a timely and professional manner.</li><li>Maintain a visible presence in the lobby to anticipate and address guest needs.</li></ul>Duty Management Responsibilities<ul><li>Act as Manager on Duty (MOD), responsible for the entire property during assigned shifts.</li><li>Respond to emergencies and coordinate with relevant departments or external agencies when required.</li><li>Monitor safety, security, and cleanliness standards across the property.</li><li>Prepare Duty Manager reports and communicate critical issues to senior management.</li></ul>Team Leadership<ul><li>Supervise, train, and mentor front office staff, ensuring adherence to service standards and SOPs.</li><li>Schedule staffing to ensure appropriate coverage.</li><li>Conduct performance evaluations and provide feedback and coaching.</li><li>Foster a collaborative and motivating team environment.</li></ul>Revenue &amp; Financial Management<ul><li>Support front desk in upselling rooms and promoting hotel services to maximize revenue.</li><li>Monitor daily revenue reports and assist in managing departmental budgets.</li><li>Ensure proper cash handling, billing procedures, and financial controls.</li></ul>Administration &amp; Reporting<ul><li>Maintain accurate records of incidents, guest feedback, and operational issues.</li><li>Ensure compliance with brand standards, legal, and regulatory requirements.</li><li>Liaise with other departments (Housekeeping, Maintenance, F&amp;B) to ensure guest satisfaction and smooth operations.</li></ul>Qualifications &amp; Requirements:<ul><li>Degree or Diploma in Hospitality Management or related field.</li><li>Minimum 15 years of Front Office experience, including supervisory or managerial roles.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Proficient in PMS software (e.g., Opera, Fidelio) and MS Office.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Calm under pressure and capable of handling emergencies with professionalism.</li></ul>Job Type: Full-time

Duty Manager/ Senior Front Office Manager

BI Hub Solution

Duty Manager/Senior Front Office Manager

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Take ownership and responsibility for Duty Management shifts</li><li>Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms</li><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Programme (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required</li><li>College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li><li>Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations</li></ul></div>

Night Manager

Hyde Johannesburg Rosebank

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Take ownership and responsibility for Duty Management shifts
 </li>
 <li>
 Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms
 </li>
 <li>
 Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate
 </li>
 <li>
 Knowledge of all arrivals and departures, using guest name at all times
 </li>
 <li>
 Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
 </li>
 <li>
 Fully conversant with current availability situation at any given time, and also future availability
 </li>
 <li>
 Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)
 </li>
 <li>
 Fully conversant with all hotel room types, numbers, layout, locations, rates
 </li>
 <li>
 Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
 </li>
 <li>
 Liaise with Housekeeping and Engineering as required for Out Of Order rooms
 </li>
 <li>
 Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
 </li>
 <li>
 Manage upselling opportunities, email capture and other Front Office initiatives
 </li>
 <li>
 Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
 </li>
 <li>
 Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms
 </li>
 <li>
 Meet and welcome regular, global card holders and VIP guests
 </li>
 <li>
 Ensure Front Door entrance is covered at all times
 </li>
 <li>
 Ensure guest privacy and security, respecting confidential information
 </li>
 <li>
 Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Programme (CRP) role
 </li>
 <li>
 Ensure all guest special requests are followed through and administrated
 </li>
 <li>
 Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 College Degree in Business, Hospitality, or Related field preferred
 </li>
 <li>
 One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
 </li>
 <li>
 Enter and locate work related information using computers and/or point of sale systems
 </li>
 <li>
 Possess a gracious, friendly, and fun demeanor
 </li>
 <li>
 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 <li>
 Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
 </li>
 <li>
 First name *
 
 
 </li>
 </ul>
 This field is required.
 
 
 <ul>
 <li>
 Last name *
 
 
 </li>
 </ul>
 This field is required.
 
 
 <ul>
 <li>
 Email *
 
 
 </li>
 </ul>
 Your email address is required.
 
 
 <ul>
 <li>
 Phone *
 
 
 </li>
 </ul>
 This field is required.
 
 
 <ul>
 <li>
 Resume *. We accept .pdf, .doc, and .docx formats.
 
 
 </li>
 </ul>
 The file must be of type doc, pdf, docx and not exceed 2MB.
 
 
 <ul>
 <li>
 these questions are a must
 
 
 </li>
 </ul>
 By clicking submit, I consent to the collection of my data in accordance to Ennismore&rsquo;s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
 
 
 This field is required.
 
 
 Thank you for applying!
 
 
 Good luck!
</div>

The First Group

<div>Overview:
<div>
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Job Summary:</div><div>
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.</div><div>
Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.</div><div></div><div> 
KEY RESPONSIBILITIES</div><ul><li>
Ensure company brand standards, policies and procedures are always adhered to.</li><li>
Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li><li>
Provide customers a positive first and last impression and maintain it at all times.</li><li>
Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.</li><li>
Provide the team with necessary training and support.</li><li>
Bookkeeping duties, such as balancing accounts (credit limit).</li><li>
Must be friendly and outgoing, and possess excellent communication and problem-solving skills.</li><li>
Always ensure outstanding customer care.</li><li>
Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.</li><li>
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>
Adhere to company credit limit policies.</li><li>
Allocate rooms to expected arrivals after checking the guest preferences and special requests.</li><li>
Build strong relationships and liaise with all other department&rsquo;s especially housekeeping, reservation etc.</li><li>
Cross check all billing instructions are correctly updated.</li><li>
Ensure Front Office log book / checklist is always updated and actioned upon.</li><li>
Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.</li><li>
Assist all departments in servicing the guests during high volume periods.</li><li>
Take responsibility in the absence of the Duty Manager/Front Office Manager.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 2 years&rsquo; experience as Front Office Supervisor in 4/5* property with 300+ inventory</li><li>
Front Office computer literacy (e.g., OPERA, VICAS etc.)</li><li>
Excellent communications skills with Proficiency in speaking and writing Business English</li><li>
Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li><li>
Team player with excellent planning and organizing skills</li><li>
Able to work flexible working hours with rotating shifts</li><li>
Pleasant personality with good problem-solving skills</li></ul></div>

Front Office Supervisor

Local Bakery in AbuDhabi

Key Duties and Responsibilities:&middot; Conduct inspections, cleaning, maintenance, and repairs of all mechanical, electrical, and plumbing (MEP) systems present on the premises.&middot; Ensure the upkeep of all lighting fixtures throughout the hotel.&middot; Oversee the maintenance of all heating, ventilation, and air conditioning (HVAC) units.&middot; Manage the maintenance of motors, belts, bearings, and related components.&middot; Maintain all shop tools and equipment in proper working condition.&middot; Diagnose and repair any non-operational equipment.&middot; Perform welding tasks as necessary.&middot; Address all work orders related to hotel operations.&middot; Respond to all service calls and carry out repairs; if repairs cannot be completed, promptly inform the duty engineer of the issue.&middot; Conduct chemical testing for boilers, chillers, swimming pools, and similar systems.&middot; Participate as a member of the fire response team and remain on standby for emergencies. Execute preventative maintenance as scheduled by the engineering coordinator or duty engineer.&middot; Ensure an adequate inventory of parts and materials is maintained in the maintenance shop. Innovatively resolve electrical and mechanical issues to ensure machinery remains operational.&middot; Monitor utility meter readings and report any discrepancies. Perform daily inspections of all plant rooms and workshops, reporting any irregularities.&middot; Complete daily engineering operation checklists to confirm that equipment is functioning properly.&middot; Inspect all lighting areas to ensure they are operational as per design specifications.&middot; Maintain inventory of materials in the store and notify the coordinator or duty engineer when items need to be ordered.&middot; If any issues remain unresolved due to a lack of materials, inform the coordinator to procure the necessary items and provide detailed specifications and images of the required parts.&middot; Record daily productivity in the designated logbook and submit it to the duty engineer for validation.&middot; Provide a thorough handover to the next shift, detailing any pending issues or significant work updates.&middot; Regulate the temperature in public areas as directed by the duty engineer.&middot; Maintain the chemical parameters and temperature of both the adult and children's pools as instructed by the duty engineer, reporting any abnormalities.&middot; Acknowledge and address complaints within the specified time frame.&middot; To ensure that the work done by subordinates is according to specified standard.&middot; To abide by the rules of the Hotel and act as an example to others.&middot; To come up with suggestion that may help to improve the maintenance and performance of system.&middot; To carry out any other relevant tasks that are assigned.&middot; To undergo training of intersection of Engineering DepartmentJob Type: Full-timePay: AED1,200.00 - AED1,400.00 per monthApplication Question(s):<ul><li>Are you able to join immediately or with short notice? </li></ul>Experience:<ul><li>AC Technician in a hotel : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

A/C Technician

Explore 2145+ Hotel duty manager in Dubai this September. Find roles across top companies and apply now to boost your career.

2145 hotel duty manager jobs IN Dubai

Duty Manager

Duty Manager/ Senior Front Office Manager

Duty Manager/Senior Front Office Manager

Night Manager

Night Manager

Front Office Supervisor

A/C Technician