hotel duty manager

Sapphire Plaza Hotel

<p><b>Job Position: </b></p><p><b>Duty Manager | Sapphire Plaza Hotel</b></p><p>Sapphire Plaza Hotel is currently looking for an experienced Duty Manager to join our team.</p><p><b>Job Responsibilities:</b></p><ul><li>Oversee daily hotel operations and ensure smooth front-of-house and back-of-house coordination</li><li>Act as the Manager on Duty and handle guest concerns, complaints, and special requests professionally</li><li>Ensure high standards of guest service and compliance with hotel policies and procedures</li><li>Supervise and support staff during assigned shifts, ensuring proper staffing and performance</li><li>Coordinate with Front Office, Housekeeping, Engineering, and Security departments</li><li>Prepare shift reports and report any incidents or operational issues to Management</li><li>Ensure safety, security, and cleanliness standards are consistently maintained</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li><b>Minimum 3&ndash;5 years of experience as a Duty Manager in 4-5 Star Hotel (Mandatory)</b></li><li>Strong knowledge of Hotel Operations and Guest Relations</li><li>Excellent communication and leadership skills</li><li>Male - Arab Speaker</li><li>Can Join Immediately with Valid QID and Available NOC</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR3,000.00 per month</p>

Arabic Duty Manager

Hilton

<div><p>Duty Manager</p><p>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Duty Manager

<div><p>Duty Manager at Waldorf Astoria Dubai International Financial Centre</p><p>
The Duty Manager provides leadership and operational oversight across the hotel, ensuring seamless daily operations and an exceptional guest experience at all times. Acting as a key ambassador of the hotel, the role supports all departments, manages guest concerns with professionalism and care, and ensures safety, security, and service excellence throughout each shift. This position plays a critical role in upholding Forbes Five-Star standards by anticipating guest needs, empowering teams, and delivering thoughtful, personalized, and memorable experiences from arrival through departure. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.</p><p><b>
What will I be doing?</b></p><p>
A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.</li><li>
Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.</li><li>
Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.</li><li>
Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.</li><li>
Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.</li><li>
Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.</li><li>
Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.</li><li>
Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.</li><li>
Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel&rsquo;s services and facilities.</li><li>
Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.</li><li>
Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.</li><li>
Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.</li><li>
Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.</li><li>
Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.</li><li>
Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.</li><li>
Uphold all brand standards when utilizing front-of-house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.</li><li>
Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well-maintained environment.</li><li>
Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.</li></ul><p>
</p><p><b>What are we looking for?</b></p><p>
Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br>
</p><ul><li>Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li><p>
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</p><p>
</p></li><li>Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.</li><li>
Strong commercial acumen with proven sales and upselling capabilities.</li><li><p>
Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.</p><p>
</p></li><li><p>Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.</p><p>
</p></li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br>
</p><ul><li>Previous role as Duty Manager in a luxury hotel</li><li>
A degree or diploma in Hotel Management or equivalent</li><li><p>
An in-depth knowledge of the hotel, leisure or service sector</p><p>
</p></li></ul><p></p><p><b>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?</b></p><p>
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p></div>

Duty Manager at Waldorf Astoria Dubai International Financial Centre

ACACIA HOTEL

<p><b>Job Summary:</b><br/>We are seeking an experienced <b>Duty Manager</b> with a strong Front Office background to oversee daily hotel operations, ensure exceptional guest experience, and support departmental coordination. The ideal candidate will act as the management representative during assigned shifts and handle operational and guest-related matters professionally.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee Front Office operations during assigned shifts (Reception, Concierge, Guest Services)</li><li>Act as the point of contact for guests and handle complaints or escalations effectively</li><li>Ensure smooth check-in/check-out processes and high service standards</li><li>Coordinate with Housekeeping, Security, F&amp;B, and Maintenance as required</li><li>Monitor staff performance, attendance, and grooming standards</li><li>Prepare shift reports and log operational incidents</li><li>Ensure compliance with hotel policies, safety, and service standards</li><li>Support emergency handling and decision-making when required</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>2&ndash;3 years experience</b> in Front Office operations</li><li>Previous experience as <b>Duty Manager / Assistant Front Office Manager</b> preferred</li><li>Strong knowledge of PMS systems (Opera or similar)</li><li>Excellent communication and leadership skills</li><li>Ability to work flexible shifts, including nights and weekends</li><li>Strong problem-solving and guest service orientation</li></ul><p>Job Type: Full-time</p>

The Platinum Boutique Business Hotel

<p>The Duty Managerprimarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding Guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.</p><p>Supervises and assign duty roster for Front Office attendants, Concierge, Bell Counter, Business Centre and also responsible for VIP movement in the Resort.</p><p><b>MAIN ACTIVITIES AS DUTY MANAGER</b></p><ul><li>Greets the VIP guests of the resort. As directed by the Associate Director of Rooms, performs special services for VIP Guest&rsquo;s.</li><li>Assists in VIP&rsquo;s arrival departure in absence of Guest Relation Team.</li><li>Checks cleanliness of lobby and public areas, lights and as well as Front Office staff in proper and orderly appearance and behaviour.</li><li>Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by GR Team or the Guests.</li><li>Assists in sending guest messages or faxes.</li><li>Gives the instructions to the Night Shift team, during the high occupancy periods, regarding: walk-in Guests and release room blocked because of no- shows</li><li>Assists in handling room lock problems.</li><li>Prepares and checks for VIP&rsquo;s arrival and escorts Guests to rooms.</li><li>Co-ordinates with all departments concerned in order to maintain Front Office functions properly.</li><li>Operates the Front Office computer system in order to assist Front Office attendants.</li><li>Checks group department, fit and ensure switchboard makes appropriate wake up calls.</li><li>Handles Guest complaints and other related problems and reports on the log book.</li><li>Assists reception, business centre, cashier, concierge and telephone operator during they are busy.</li><li>Answers Guests inquires, handles complaints and attend to the needs of the Guests.</li><li>Approves and sign for allowances, rebates etc., as required by Front Office Cashier.</li><li>Authorises charges to be made for late departures and/or compliments on them.</li><li>Promotes and maintains good public relations.</li><li>Motivates and maintains good staff relations.</li><li>Maintains and be guided of resort policy on credit/lost and found resort guests properties.</li><li>Follows up in credit check report, liaise with credit manager.</li><li>To responsible for front office operation during the absence of Front Office Manager/Associate Director of Rooms.</li><li>To discuss all matters that needed to follow up with the next shift Duty Manager.</li><li>Approves the working schedule for the front office attendants and submits them to Front Office Manager/Associate Director of Rooms.</li><li>Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front Office Manager/Assistant Director of Rooms and their shift leaders.</li><li>Assigns and Approves Duty roster for all Front desk staffs.</li></ul><p><b>Prerequisites:</b></p><ul><li>Speak with others using clear and professional language.</li><li>Prepare and review written documents accurately and completely.</li><li>Working knowledge of standard office administrative practices and procedures.</li><li>Excellent Guest service skills.</li><li>Able to effectively communicate in English, in both written and oral forms.</li><li>Be friendly, Guest centric, smile and able to work in a team environment.</li><li>Good personality and charming is important to be the Duty Manager in the way to represent himself on behalf of hotel management.</li></ul><p><b>Education:</b></p><p>Ability to read and write in English language, other languages are an advantage in this position. Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field.</p><p><b>PERSONAL ATTRIBUTES</b></p><p>The incumbent must also demonstrate the following personal attributes:</p><p>&middot; be honest and trustworthy</p><p>&middot; be respectful</p><p>&middot; possess cultural awareness and sensitivity</p><p>&middot; be flexible during working hours</p><p>&middot; demonstrate sound work ethics</p><p>&middot; meticulous attention to detail</p><p><b>Note: Minimum 1-2 years of exp. with good hotel. Food provided.</b></p><p><b>Own Accommodation. </b></p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹30,000.00 - ₹35,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Health insurance</li></ul><p>Experience:</p><ul><li>total work: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

The First Group Hospitality

<div>Overview:
<div>
Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai&rsquo;s thriving JVT community.</div><div></div><div><br>
The hotel offers a diverse selection of dining venues&mdash;including Farmer&rsquo;s Common, Neighbourhood Brew, our homegrown Risen Caf&eacute; and Artisanal Bakery, and our poolside restaurant and bar&mdash;alongside dedicated family-friendly spaces, a Kid&rsquo;s Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, with complimentary shuttle services.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:<div></div><div><br>
The Duty Manager at <b>Hotel Local &ndash; Autograph Collection</b> is responsible for overseeing daily hotel operations during assigned shifts, ensuring exceptional guest experiences. The role acts as the senior management representative on duty, coordinating across departments to maintain service excellence, operational efficiency, and guest satisfaction.</div><ul><li><div>
Oversee daily hotel operations during assigned shifts as the senior management representative on duty</div></li><li><div>
Ensure exceptional guest experiences in line with Marriott International and Autograph Collection brand standards</div></li><li><div>
Act as the primary point of contact for guest feedback, complaints, and service recovery</div></li><li><div>
Supervise front office, guest services, concierge, and housekeeping coordination during the shift</div></li><li><div>
Monitor arrivals, departures, VIP guests, group movements, and special events</div></li><li><div>
Lead, guide, and support team members on shift, ensuring service standards, grooming, and policies are followed</div></li><li><div>
Provide on-the-job coaching and handle staffing or operational issues in the absence of senior management</div></li><li><div>
Oversee cash handling, billing accuracy, and coordination with night audit where applicable</div></li><li><div>
Prepare shift handover reports, incident logs, and follow-up action plans</div></li><li><div>
Act as the emergency response lead, managing safety, security, and guest incidents</div></li><li><div>
Conduct routine property inspections to ensure cleanliness, safety, and operational readiness</div></li><li><div>
Ensure compliance with hotel policies, local regulations, and Marriott International standards</div></li><li><div>
Support quality audits, guest satisfaction scores, and brand compliance initiatives</div></li><li><div>
Work flexible shifts, including nights, weekends, and public holidays</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Diploma or degree in Hospitality Management or a related field</div></li><li><div>
Minimum 2&ndash;4 years of experience in hotel operations, preferably in a 4- or 5-star hotel</div></li><li><div>
Prior supervisory or duty management experience preferred</div></li><li><div>
Strong leadership, decision-making, and problem-solving skills</div></li><li><div>
Excellent communication and interpersonal abilities</div></li><li><div>
Guest-focused mindset with attention to detail and service recovery skills</div></li><li><div>
Ability to remain calm and effective in high-pressure situations</div></li><li><div>
Willingness to work flexible shifts, including nights, weekends, and public holidays</div></li><li><div>
Familiarity with Marriott systems such as MARSHA</div></li></ul></div>

Kimpton

<div><p><b>About Kimpton Riyadh</b></p>
<p>
Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand&rsquo;s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.</p>
<p>
</p><p></p><p>A Duty Manager is responsible for ensuring smooth operations and exceptional guest experiences, especially when the General Manager is unavailable. Here are the typical day-to-day activities for this position:</p>
<p><b>
Day-to-Day Activities of a Duty Manager</b></p>
<div>
<ul><li><b>Overseeing Daily Operations</b>:
<ul><li>Acting as the Manager on Duty and ensuring all hotel operations run smoothly.</li>
<li>Monitoring all hotel activities to ensure compliance with hotel policies and standards</li>
</ul></li></ul><ul><li><b>Guest Relations</b>:
<ul><li>Handling guest inquiries, requests, and complaints promptly and professionally.</li>
<li>Ensuring that all guests receive exceptional service and addressing any issues that arise</li>
</ul></li></ul><ul><li><b>Staff Supervision</b>:
<ul><li>Supervising and supporting front desk, housekeeping, and other operational staff.</li>
<li>Ensuring that all employees are in proper uniform and adhere to grooming standards</li>
</ul></li></ul><ul><li><b>Safety and Security</b>:
<ul><li>Conducting regular patrols of the hotel premises to ensure the safety and security of guests and staff.</li>
<li>Responding to emergencies and coordinating with security personnel as needed</li>
</ul></li></ul><ul><li><b>Financial Management</b>:
<ul><li>Overseeing cash handling procedures and ensuring accuracy in financial transactions.</li>
<li>Reviewing financial statements and activity reports to monitor productivity and goal achievement</li>
</ul></li></ul><ul><li><b>Administrative Tasks</b>:
<ul><li>Preparing and submitting daily reports on hotel operations and guest activities.</li>
<li>Ensuring that all necessary documentation is completed accurately and on time</li>
</ul></li></ul><ul><li><b>Problem-Solving and Issue Resolution</b>:
<ul><li>Addressing any operational issues that arise during the shift.</li>
<li>Finding effective solutions to ensure guest satisfaction and smooth operations</li>
</ul></li></ul><ul><li><b>Communication and Coordination</b>:
<ul><li>Maintaining constant communication with other departments to ensure seamless service.</li>
<li>Providing handover notes and updates to the next shift to ensure continuity</li>
</ul></li></ul></div><p><b>Skills and Qualities Needed</b></p>
<div>
<ul><li><b>Strong Communication Skills</b>:
<ul><li>Ability to communicate clearly and effectively with guests, staff, and management.</li>
</ul></li></ul><ul><li><b>Leadership and Team Management</b>:
<ul><li>Leading and motivating staff to provide excellent service.</li>
</ul></li></ul><ul><li><b>Problem-Solving Skills</b>:
<ul><li>Addressing and resolving issues promptly and effectively.</li>
</ul></li></ul><ul><li><b>Attention to Detail</b>:
<ul><li>Ensuring accuracy in financial transactions and documentation.</li>
</ul></li></ul><ul><li><b>Organizational Skills</b>:
<ul><li>Managing multiple tasks and maintaining detailed records efficiently.</li>
</ul></li></ul></div><p></p><p><b>What we need from you</b></p>
<p>
</p><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:</p>
<p>
</p><ul><li>Bachelor&rsquo;s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
</li></ul><ul><li>Two to Three years&rsquo; prior tenure in a similar role</li></ul>
<ul><li>International luxury hotel chain background</li></ul>
<p>
</p><ul><li>GCC exposure</li></ul>
<ul><li>English Fluency is required
</li></ul><ul><li>Arabic Fluency is preferred</li></ul>
<p>
</p><p></p><p><b>Teamwork and Flexibility</b></p>
<p>
</p><p>In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.</p>
<p>
</p><p><b>What we offer</b></p>
<p>
We&rsquo;ll reward all your hard work with a competitive salary and benefits.</p>
<p>
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p>
<p>
</p><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p>
<p>
</p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

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10000 hotel duty manager jobs NEAR_ME

Arabic Duty Manager

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