hotel duty manager

Hilton Hotels

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>

Front office- Duty Manager

Hilton

A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>
What are we looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Good knowledge of Health and Safety and security procedures
Calm, efficient and the ability to work well under pressure
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
Previous role as a senior supervisor or Duty Manager in a similar quality hotel
A degree or diploma in Hotel Management or equivalent
An in-depth knowledge of the hotel, leisure or service sector

Duty Manager

PEPLE PVT LTD

We&rsquo;re Hiring: Duty ManagerLocation: Lahore | Full-TimeAbout the Role:The Fred Company is seeking a proactive and service-oriented Duty Manager to oversee daily hotel operations, ensure exceptional guest experiences, and lead our front office team with professionalism and care.Key Responsibilities1. Operational Management<ul><li>Supervise front office, concierge, and guest relations teams to ensure smooth day-to-day operations.</li><li>Manage guest check-ins, check-outs, and reservations efficiently.</li><li>Monitor occupancy levels, forecast room availability, and support room revenue optimization.</li><li>Ensure timely handling of guest requests and complaints.</li><li>Maintain lobby and public areas to uphold brand standards.</li></ul>2. Guest Experience<ul><li>Deliver personalized, high-quality service aligned with The Fred Company&rsquo;s standards.</li><li>Manage VIP arrivals, special requests, and escalations with professionalism.</li><li>Gather and act on guest feedback to drive continuous improvement.</li></ul>3. Team Leadership<ul><li>Lead, train, and motivate the front office team to achieve service excellence.</li><li>Collaborate with housekeeping, F&amp;B, and security for seamless guest operations.</li><li>Provide regular mentorship and performance feedback.</li></ul>4. Administrative Duties<ul><li>Prepare daily reports on occupancy, guest satisfaction, and departmental performance.</li><li>Ensure compliance with SOPs, policies, and safety standards.</li><li>Support staff scheduling, shift management, and audit processes.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</li><li>3&ndash;5 years of experience in Front Office or Duty Management within reputable hotels.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Proficiency in Opera Oracle Cloud PMS and Microsoft Office.</li><li>Excellent decision-making, multitasking, and problem-solving skills.</li><li>Ability to perform under pressure while maintaining composure and service quality.</li></ul>If you are interested, kindly apply at career@thefredcompany.com with the subject line &ldquo;Duty Manager &ndash; Lahore&rdquo;.Job Type: Full-timeWork Location: In person

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Overview:
As the Front Office Duty Manager at Radisson Blu Hotel &amp; Convention Centre, you will play a pivotal role in delivering exceptional guest experiences and ensuring smooth operations at the front desk. You will oversee front office staff, manage guest relations, and uphold the high standards of Radisson Blu hospitality.
Key Responsibilities:<ul><li>
Guest Services:<ul><li>
Act as the primary point of contact for guests during your shift, ensuring their needs are met with prompt and courteous service.</li><li>
Address guest inquiries, complaints, and requests efficiently, enhancing overall guest satisfaction.</li></ul></li><li>
Operational Management:<ul><li>
Supervise and coordinate daily front office operations, ensuring adherence to brand standards and procedures.</li><li>
Manage check-in and check-out processes, ensuring a smooth and efficient experience for all guests.</li></ul></li><li>
Team Leadership:<ul><li>
Lead, train, and motivate front office staff, fostering a positive and productive work environment.</li><li>
Conduct regular briefings and performance evaluations to ensure staff meet service expectations.</li></ul></li><li>
Financial Oversight:<ul><li>
Monitor cash handling procedures and ensure accurate billing processes.</li><li>
Assist in preparing financial reports, analyzing occupancy rates, and identifying areas for improvement.</li></ul></li><li>
Emergency Protocols:<ul><li>
Serve as the first line of response in emergencies, ensuring the safety and security of guests and staff.</li><li>
Implement and manage emergency procedures.</li></ul></li></ul> 
Qualifications 
Qualifications:<ul><li>
Education:<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field preferred.</li></ul></li><li>
Experience:<ul><li>
Minimum of 1 year in a Duty /Manager role.</li></ul></li><li>
Skills:<ul><li>
Strong leadership and interpersonal skills.</li><li>
Excellent communication skills in both English and Arabic.</li><li>
Proficiency in hotel management software and Microsoft Office Suite.</li></ul></li></ul>
Personal Attributes:<ul><li>
Professional appearance and demeanor.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
A passion for hospitality and a commitment to delivering an exceptional guest experience.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Atlas People ltd

Are you looking for a change to the standard grind? Is it time to spread your wings and try something a little different to your regular everyday job? Have you thought about traveling but not known how to start? Take the headache out of organising and give Atlas a call. We organise the job, the travel, the accommodation and give you an Adventure to remember. This role is for an Adventurous Duty Manager. Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures. Gaming experience and high service standards are key requirements for this role. In return will make sure you receive: <ul> <li>Opportunities for ongoing work with our leading clients</li> <li>Meals while on shift, Accommodation + Transport provided</li> <li>PAID FOR EVERY HOUR YOU WORK no salary position that pays minimal for crazy hours. Get paid for all your crazy hours.</li> </ul> Yes you read correctly you will be paid for each & every hour that you work. Do you measure up? <ul> <li>Are you an experienced Duty Manager with at least 2+ years experience, plus;</li> <li>Possess a strong work ethic and have excellent communication skills</li> <li>Managers Certificate (NZ)</li> <li>A demonstrated passion for service and all things food and beverage </li> <li>Sound knowledge of Hotel industry and hospitality trends more generally </li> <li>The ability to actively mentor and develop potential leaders within the team and foster an environment of growth and professionalism </li> <li>The ability to create, implement and monitor operational systems and procedures </li> <li>Strong communication skills and professionalism </li> <li>A can-do attitude </li> </ul> About the role; <ul> <li>Staff management </li> <li>Customer enquiries and/or complaints</li> <li>Enforcing and advocating hotel Policies and Procedures </li> <li>Being a positive team-focused individual who leads by example </li> <li>Keno, TAB and Pokies experience beneficial</li> </ul> At Atlas Chefs, we believe that people come first. We pride ourselves on the service we give to our clients and candidates. So, if you have a positive outlook and a proven track record this could be the opportunity for you. If this sounds like you, don t hesitate to apply now by sending your current CV. We look forward to hearing from you and welcoming you onboard the Atlas Adventure! Australia: 1300 YES CHEF () Email: New Zealand: Email: ALL applicants must have full and unrestricted working rights within Australia or New Zealand.

Duty Manager -

Merex Investment Group

An exciting opportunity has arisen for a Duty Manager to join Jumeirah Al Qasr. The main duties and responsibilities of this role include:
<ul>
<li>Supervise overall property operations, especially Front Office, ensuring alignment with Jumeirah service standards and property strategy.</li>
<li>Conduct regular room inspections to assess availability, readiness, and adherence to operational standards.</li>
<li>Coordinate interdepartmental activities to enhance cooperation, communication, and service efficiency.</li>
<li>Oversee booking management, including handling overbooking cases, VIP arrivals, and departures.</li>
<li>Ensure the cleanliness and presentation of lobby and entrance areas by coordinating with Housekeeping and Concierge teams.</li>
<li>Address guest complaints and emergencies promptly, monitor team performance and appearance, maintain product knowledge, and ensure compliance with company standards, health, safety, and environmental procedures.</li>
</ul>

Duty Manager - Front Office

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