hotel duty manager

Hilton

<div><p>Duty Manager</p><p>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Duty Manager

Hilton Hotels

<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul>
<li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><strong>What are we looking for?</strong></p>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>

Front Office Duty Manager

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.</p>
<p><b>
As a </b><b>Duty Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
<p><b>As</b> <b>a Duty Manager, we expect from you:</b></p>
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Accor

<div><div>Job Description</div><ul><li><b><br>
JOB PURPOSE</b></li></ul><p>
The Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Accor Group of Hotels.</p><p>
Supervise shift for smooth running in all areas of Front Office i.e. Front Desk, Concierge, Bell Desk, Limousine / Airport Services, Business Centre, Pullman Connect / Guest Services and Executive Lounge - on a day-to-day basis and to achieve the goals set for Guest Services.</p><ul><li><b>
EXECUTIVE RESPONSIBILITIES &amp; EMPOWERMENT</b></li></ul><ul><li>
On shift Duty Manager will be responsible for all Front Office operations.</li><li>
Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to. Duty Manager will resolve all guest complaints abiding the hotel policies to gain the guest loyalty.</li><li><b>
KEY OPERATIONAL RESPONSIBILITIES</b></li></ul><p><b>
People Management</b></p><ul><li>
Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.</li><li>
Identifies staff training requirements and service improvements areas.</li><li>
Supervises and guides all staff to ensure that hotel&rsquo;s policies and procedures are adhered to.</li><li>
Creates a positive and highly motivated working environment that promotes and develops teamwork.</li><li>
Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.</li><li>
Give feedback to Room Division Manager on the performance of team members.</li></ul><p><b>
Guest Loyalty</b></p><ul><li>
Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests&rsquo; satisfaction.</li><li>
In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.</li><li>
Ensures that all guests are all Le Club Accor member are welcomed on arrival.</li><li>
Ensures that fond farewell is extended to all Le Club Accor members.</li><li>
Ensures that targets of Le Club Accor are met.</li><li>
Prepares regular action plans to improve guest services.</li><li>
Achieves guest delight through friendly and proficient services at the Front Office operations and ensure repeat business through personalized, efficient services.</li><li>
Must have complete knowledge of membership levels of Le Club Accor program.</li><li>
Enable decision making at guest contact point to ensure guest loyalty.</li></ul><p><b>
Operational Process</b></p><ul><li>
At the start of the each shift, Duty Manager must familiarize himself/herself with: Room Situation in the Hotel and in the city, Checks on status of room blocks and discrepancies, Staff roster, Monitors and follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Activities of telephone and Events in the hotel.</li><li>
Ensures that charges reflected in the &ldquo;Interface Lost Postings&rdquo; permanent folio are correctly transferred to the respective guests.</li><li>
Is responsible for smooth working operations of the hotel. He/She will make decisions on all matters involving guest contact with hotel employees. In the absence of the Front Office Manager, he / she has full authority on all decisions.</li><li>
Inspects the lobby, public areas and heart of the house, takes corrective actions if needed.</li><li>
Checks and ensures smooth traffic flow at hotel&rsquo;s driveway.</li></ul><ul><li>
Ensure that check ins / outs are efficient within require time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.</li><li>
Ensure fond farewell is extended to all guests on departure.</li><li>
Handles relevant guest comments or complaints of the hotel guests and inform to the management.</li><li>
Ensure that city knowledge is updated.</li><li>
Ensure that all internal controls are in place, inspect cash float on regular basis.</li><li>
Promotes and Drive Up selling in the hotel.</li><li>
Ensure and check guest room for hotel standards and amenities.</li><li>
Coordinates with reservations for arrival time of maximum guests.</li><li>
Ensure that Front Desk teams takes departure time and secures mode of payment.</li><li>
Ensure that Arrival &amp; Departure register is updated as per local laws at all times. Also ensure that &lsquo;C&rsquo; forms are made and send as per the local laws.</li><li>
Ensure all guest loyalty plans like Kids program, Frequent Guest Program and Long stay program are followed.</li><li>
Ensure and check all equipments in Front Office Department are in working condition.</li></ul><p><b>
Administration
</b></p><ul><li>Checks and verifies the &ldquo;Rate Variance Report&rdquo; and informs the Front Office Manager of any irregularities in rates accorded.</li><li>
Checks High Balance Reports on the daily basis to ensure that mode of payment is secured from all in house guests.</li><li>
Ensure all grooming standards are in place and adhered to.</li><li>
Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.</li><li>
Authorizes all rebates and paid&#8208;outs according to the limits set by Management.</li><li>
Checks all guest registration cards for profile, mode of payment and departure time. Ensures that address for future communication has been taken.</li><li>
Performs all other job assigned by the Management.</li></ul></div>

<div><p>Duty Manager - Waldorf Astoria Cairo Heliopolis</p><p>
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.</p>
<p>It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!</p>
<p></p><p><b>What we offer:</b></p>
<p>Thriving work environment.</p>
<p>Team members' special rates for Hilton hotels worldwide.
</p><p>Thousand opportunities for career growth and development.</p>
<p>Comprehensive learning &amp; development programs that fits all fields.</p>
<p>Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.</p>
<p>Competitive compensation and benefits.
</p><p>Daily duty meal.</p>
<p>Life insurance.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b><br>
</p><p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous supervisory experience in Front Office within hotels industry</li><li>
Good knowledge of Health and Safety and security procedures</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Knowledge of ONQ Property Management System</li><li>
Previous experience in a luxury hotel environment</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Duty Manager - Waldorf Astoria Cairo Heliopolis

IHG Hotels & Resorts

<div><div><div><p>About Us
</p></div><div><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
</p></div><div><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
</p></div><div><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
</p></div><div><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
</p></div><div><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
</p></div><p></p><div><p>Your Day to Day
</p></div><div><p>As a Duty Manager, you will be at the heart of our hotel operations, ensuring smooth day-to-day performance while representing senior management during your shift. You will:</p>
<ul><li>Oversee the daily operations of the Front Office and ensure guest satisfaction at all times.</li>
<li>Act as the main point of contact for guests, handling special requests, feedback, and complaints with professionalism and empathy.</li>
<li>Support the Front Office Manager in leading, coaching, and motivating the team to deliver outstanding service.</li>
<li>Ensure all hotel standards, policies, and procedures are consistently followed.</li>
<li>Monitor room availability, occupancy, and revenue opportunities in coordination with the Reservations and Revenue teams.</li>
<li>Conduct regular inspections of public areas and guest rooms to ensure quality and cleanliness.</li>
<li>Respond effectively to emergency situations and ensure guest and team safety at all times.</li>
<li>Represent hotel management in the absence of senior leaders, making confident operational decisions.</li>
</ul></div><p></p><div><p>What We Need From You
</p></div><div><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:
</p></div><div><ul><li>Previous experience in Front Office operations, preferably in a supervisory or duty management role within a 5-star luxury hotel.</li>
<li>Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).</li>
<li>Strong leadership presence, problem-solving ability, and guest-oriented mindset.</li>
<li>Familiarity with Opera PMS or similar hotel management systems.</li>
<li>The ability to remain calm, professional, and efficient under pressure.</li>
<li>A passion for creating memorable guest experiences and developing your team.</li>
</ul></div></div><p></p><div><p>What We Offer
</p></div><div><p>We&rsquo;ll reward all your hard work with competitive salary and benefits.
</p></div><div><p>Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
</p></div><div><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
</p></div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Louvre Hotels Group MENA

<div>
 As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.
  </li>
  <li>
   Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.
  </li>
  <li>
   Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.
  </li>
  <li>
   Ensure adherence to hotel policies and procedures during your shifts.
  </li>
  <li>
   Monitor and maintain overall cleanliness and presentation of public areas.
  </li>
  <li>
   Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.
  </li>
  <li>
   Collaborate with other departments to facilitate effective communication and coordination.
  </li>
  <li>
   Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.
  </li>
  <li>
   Provide guidance and support to colleagues, fostering a positive and productive work environment.
  </li>
  <li>
   Conduct regular inspections of facilities to ensure they meet established standards.
  </li>
  <li>
   Assist in training and onboarding of new colleagues.
  </li>
  <li>
   Maintain accurate records of activities, incidents, and guest interactions during your shifts.
  </li>
  <li>
   Ensure compliance with health and safety regulations.
  </li>
  <li>
   Collaborate with management to implement improvements and enhancements to overall operations.
  </li>
  <li>
   Stay informed about industry trends and best practices in hotel management.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


Duty Manager | Omani National

Search 10000+ Hotel duty manager jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 hotel duty manager jobs NEAR_ME

Duty Manager

Front Office Duty Manager

Duty Manager

Duty Manager

Duty Manager - Waldorf Astoria Cairo Heliopolis

Duty Manager

Duty Manager | Omani National