hotel it manager

Hilton

<div>IT Manager
An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. 
 
 
What will I be doing? 
As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:<ul>
<li>Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages</li>
<li>Supervise the IT Department on a daily basis</li>
<li>Maintain excellent product knowledge and apply it to deliver full system benefits</li>
<li>Understand, fully, the legal requirements on IT governance and security</li>
<li>Handle, efficiently and completely, IT issues that arise</li>
<li>Identify current and future system needs and provide solutions for the identified needs</li>
<li>Build strong internal working relationships with all hotel Departments</li></ul>
What are we looking for? 
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous IT management experience, preferably in the hotel, leisure, and/or service sector</li>
<li>Experience of all Microsoft systems</li>
<li>Experience of hotel applications, such as Fidelio and Micros, preferred</li>
<li>Excellent organizational and interpersonal skills</li>
<li>Current technical skills and knowledge of technology</li>
<li>General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology</li>
<li>Ability to plan ahead and develop contingency plans, where necessary</li></ul>
It is advantageous in this position if you demonstrate the following capabilities and advantages:<ul>
<li>Ability to work in a team</li>
<li>Excellent attention to detail</li>
<li>Positive Attitude</li>
<li>IT proficient</li>
<li>Willingness to develop team members and self</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

IT Manager

Moonlight Hospitality and Hotel Operation Management

Job Title: IT Manager (Hotel Management Experience Required)Location: Doha, QatarCompany: Moonlight Hospitality and Hotel Operation ManagementEmployment Type: Full-TimeAbout the RoleWe are seeking a skilled and proactive IT Manager with a strong background in hotel operations and hospitality systems to join our team. The ideal candidate will oversee the entire IT infrastructure of the property, ensuring seamless connectivity, data security, and smooth operation of all hotel systems. This position requires both technical expertise and an understanding of hotel management software and operations.Key Responsibilities<ul><li>Manage, maintain, and troubleshoot the hotel&rsquo;s IT infrastructure, online sites, including servers, networks, and security systems.</li><li>Oversee and ensure the smooth operation of all hospitality-related software such as PMS, POS, Key Card systems, and Accounting software.</li><li>Coordinate with external vendors and service providers for software and hardware support.</li><li>Implement and maintain IT security policies in compliance with company and industry standards.</li><li>Ensure data protection, regular backups, and system integrity.</li><li>Support hotel departments (Front Office, Housekeeping, F&amp;B, Finance, etc.) with their technology-related needs.</li><li>Plan and manage IT projects, upgrades, and system improvements.</li><li>Train and support hotel staff on IT systems and software usage.</li><li>Prepare regular reports and updates for management on system performance, IT expenses, and improvements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum of 3 years of experience in IT, with at least 1 year in a hotel or hospitality environment.</li><li>Strong knowledge of hotel systems such as Opera PMS, Micros POS, and other hospitality software.</li><li>Experience in network administration, system security, and hardware maintenance.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work under pressure and provide timely technical solutions.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Accommodation and meals provided (if applicable)</li><li>Health insurance and annual leave benefits</li><li>Career growth opportunities within the hospitality group</li></ul>To Apply: Please submit your updated CV and a brief cover letter highlighting your experience in hotel IT management to maria@wonderpalace.com.qaJob Types: Full-time, Permanent

JA Resorts & Hotels

Candidate Profile A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications. The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces. The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000 40,000 range. Role Overview We are seeking an experienced IT Support &amp; Application Manager to oversee IT operations at JA The Resort, leading two dedicated teams: IT Support Services and Hotel Application Management. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms. Key Responsibilities <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000 40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> Requirements <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Luxe Getaways Holiday Homes LLC

What’s the job?The Assistant IT Manager is responsible for supporting the operational IT initiatives across thedifferent business verticals in The Group Vintage including hospitality.This role ensures smooth IT operations, system reliability, data security, and compliance whiledelivering high-quality support to associates and guests. The role requires balancing corporateIT governance with hotel operational needs, ensuring technology enhances both businessproductivity and guest experience.Your day-to-dayIT Operations & Service Delivery▪ Ensure 24/7 availability of IT systems critical to hotel and office operations.▪ Supervise the IT helpdesk and technical team for timely resolution of incidents andrequests.▪ Implement best practices in incident, change, and problem management.▪ Maintain updated IT documentation (SOPs, IT Sec, escalation charts, system diagrams).▪ Manage IT ticketing system and generate performance reports for management.▪ Maintain accurate and updated Master Inventory Record for both hotel and group office.Systems & Applications Management▪ Oversee hotel-specific applications including:▪ PMS (Opera, SAAS and cloud platform solutions)▪ POS systems (Micros, Symphony, etc.)▪ Door Lock Systems, CCTV, IPTV, and PABX.▪ Ensure smooth integration between hotel and corporate applications (ERP, HR, Finance).▪ Coordinate upgrades, patch management, and licensing compliance.Network & Infrastructure▪ Manage WAN/LAN, Wi-Fi (guest and staff), firewalls, switches, and VPN access.▪ Support server infrastructure – Windows servers, AD, Exchange/365, virtualization (HyperV).▪ Monitor IT infrastructure performance and implement proactive maintenance.▪ Ensure high-speed, secure internet connectivity for group office team, hotel admin staffand guests.Cybersecurity & Compliance▪ Enforce IT security protocols, firewall rules, antivirus/endpoint policies.▪ Conduct periodic vulnerability assessments and tests.▪ Ensure compliance with data protection regulations (GDPR, PCI-DSS, local privacy laws).▪ Implement access control, backup & disaster recovery strategies.▪ Manage cybersecurity awareness training and systems application training for staff.▪ Conducting regular PCI audits and Maintain Records.Project Management▪ Assist Group Head of IT in planning and execution of IT projects across both sites (cloudmigration, system/network upgrades, Wi-Fi rollouts, CCTV modernization).▪ Coordinate with external vendors, consultants, and service providers.▪ Track project progress, budgets, and report updates to management.▪ Support group-wide digital transformation initiatives.Leadership & Staff Development▪ Supervise and mentor IT officers at both corporate and hotel sites.▪ Act as deputy to the Group head of IT during absence.▪ Coordinate cross-functional IT support between departments (Sales, HR, F&B, Finance,Front Office).▪ Foster continuous learning by supporting IT staff training and certifications.Guest & Staff Experience (Hotel-Specific)▪ Ensure reliable guest internet/Wi-Fi with premium quality standards.▪ Support guest-related IT issues (conference connectivity, IPTV, VoIP).▪ Ensure hotel staff systems (check-in/check-out, POS, booking engines) operate withoutdisruption.▪ Work closely with Front Office, Reservations, and F&B for smooth IT support.

Assistant IT Manager

Crowne Plaza Hotel

<div>As Technology Manager you&rsquo;ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You&rsquo;ll also install new systems to improve hotel always following standards and guidelines and make sure your team have the tools and resources they need to work well. 
<div></div> 
<div>A little taste of your day-to-day:</div><div>
</div><ul><li>Manage and maintain the hotel's IT infrastructure, including networks, servers, hardware, and software systems.</li><li>
Oversee the installation, configuration, and maintenance of property management systems (PMS), point-of-sale (POS) systems, and other hotel-specific software.</li><li>
Ensure data security and implement cybersecurity measures to protect guest and company information.</li><li>
Provide technical support and training to staff for various systems and devices.</li><li>
Coordinate with vendors and service providers for hardware, software, and network solutions.</li><li>
Develop and implement IT policies, procedures, and disaster recovery plans.</li><li>
Monitor system performance and troubleshoot issues promptly to minimize downtime.</li><li>
Stay updated on emerging technologies and recommend innovations to improve operational efficiency and guest service.</li><li>
Manage technology budgets and ensure cost-effective solutions.</li><li>
Ensure compliance with industry standards and legal requirements related to data privacy and security.</li></ul><div> 
</div><div>What We need from you:</div><div>
</div><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>
Proven experience in IT management, preferably in the hospitality industry.</li><li>
Strong knowledge of network infrastructure, cybersecurity, and hotel management systems.</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Effective communication and training abilities.</li><li>
Ability to manage multiple projects and vendors simultaneously.</li></ul>
Preferred Attributes:<ul><li>
Certifications such as Cisco CCNA, CompTIA Security+, or Microsoft Certified Professional (MCP).</li><li>
Experience with cloud-based systems and emerging hospitality technologies.</li><li>
Knowledge of industry-specific software platforms (e.g., Opera PMS, MICROS, OPERA).</li></ul><div> 
</div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

<div>Human Resources Manager
A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning. 
 
 
What will I be doing? 
As a Human Resources Manager, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Provide and deliver first-class employee relations services to the hotel</li>
<li>Assist Human Resources Director with Human Resources strategy</li>
<li>Manage succession planning with senior managers during the bi-annual appraisal process</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Support managers to ensure success of their teams</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Support the hotel with departmental training requirements</li>
<li>Ensure completion of management reports for head office and region</li>
<li>Control costs when possible and assist in meeting hotel/departmental financial targets</li>
<li>Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Assist and resolve team member and management queries</li>
</ul>What are we looking for? 
A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous HR managerial experience</li>
<li>CIPD qualified</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of hospitality</li>
<li>IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Human Resources Manager

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