marketing manager

customer services manager Jobs in Istanbul

customer services manager

guest relations agent

area airfreight operations manager Jobs in Istanbul

area airfreight operations manager

area manager, fulfilment center operations Jobs in Istanbul

area manager, fulfilment center operations

hotel operations manager

Accor

<div><b>Company Description</b><p><br>
The Grand Tarabya Managed by Accor</p><p>
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and visionary Hotel Manager to lead our prestigious hotel in the heart of Istanbul, Turkey. As the Hotel Manager, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth in this vibrant, culturally rich city.</p><ul><li>
Oversee and optimize the daily operations of all hotel departments, including Rooms, Food &amp; Beverage, Culinary, Housekeeping, and Guest Services</li><li>
Develop and implement strategic plans to achieve financial goals, increase RevPAR, and maintain high guest satisfaction scores</li><li>
Lead, mentor, and inspire a diverse team of department heads and staff to deliver outstanding service and maintain brand standards</li><li>
Analyze financial reports, P&amp;L statements, and key performance indicators to make data-driven decisions and improve profitability</li><li>
Collaborate with Sales and Marketing teams to develop and execute innovative strategies for attracting and retaining guests</li><li>
Ensure compliance with local regulations and industry standards while maintaining the highest levels of safety and security</li><li>
Build and maintain strong relationships with key stakeholders, including guests, corporate clients, and local partners</li><li>
Continuously seek opportunities for service improvements and implement best practices in hotel management</li><li>
Represent the hotel at industry events and in the local community to enhance its reputation and visibility</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management or related field from a reputable hotel school; advanced degree preferred</li><li>
Minimum of 5 years of experience in luxury hotel management, with a strong background in Rooms and/or F&amp;B operations</li><li>
Proven track record of success in key cities or resort destinations globally</li><li>
Solid business acumen with a deep understanding of financial management in the hospitality industry</li><li>
Exceptional leadership skills with the ability to inspire and motivate diverse teams</li><li>
Strong analytical skills, including the ability to interpret P&amp;L statements and make strategic financial decisions</li><li>
Excellent attention to detail and a commitment to maintaining high standards of quality and service</li><li>
Outstanding communication and interpersonal skills, with the ability to build relationships at all levels</li><li>
Fluency in English; knowledge of Turkish or other languages is a plus</li><li>
Familiarity with local hospitality regulations and standards in Istanbul</li><li>
Demonstrated cultural sensitivity and adaptability to work effectively in a multicultural environment</li><li>
Innovative mindset with a passion for delivering exceptional guest experiences</li><li>
Proficiency in hotel management software and systems</li></ul></div>

Hotel Manager

SoHolidays

<div>
 <strong>
  Contracting Manager &ndash; Istanbul Region (SoHolidays DMC)
 </strong>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Company Headquarters: Marbella, Spain
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About SoHolidays:
  </strong>
 </p>
 <p>
  Founded in 2021 in Marbella (Spain),
  <strong>
   SoHolidays
  </strong>
  is a fast-growing
  <strong>
   Destination Management Company (DMC)
  </strong>
  and part of the BBG.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We operate across multiple destinations including
  <strong>
   Turkiye, Spain, Egypt, Georgia
  </strong>
  , and soon
  <strong>
   Greece, and Portugal
  </strong>
  , providing a wide range of direct hotel contracts and dynamic travel solutions to global tour operators.
 </p>
 <p>
  Our vision is to connect the world&rsquo;s best hotels with the right distribution partners through strong local expertise and smart technology.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Hotel Contracting Manager &ndash; Istanbul Hotels
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Istanbul (office-based or hybrid)
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Regional Director, Turkiye
 </p>
 <p>
  <br/>
 </p>
 <strong>
  Key Responsibilities
 </strong>
 <ul>
  <li>
   Develop and maintain
   <strong>
    hotel contracts
   </strong>
   (4&ndash;5 star properties) in Istanbul and nearby regions.
  </li>
  <li>
   Negotiate
   <strong>
    rates, allotments, offers, and marketing contributions
   </strong>
   with hoteliers.
  </li>
  <li>
   Manage and analyze
   <strong>
    Channel Manager connections
   </strong>
   (experience with
   <strong>
    RateTiger, Dingus, HotelRunner, Siteminder, etc.
   </strong>
   is essential).
  </li>
  <li>
   Coordinate with
   <strong>
    Head Office (Spain)
   </strong>
   for rate loading, XML integrations, and system updates.
  </li>
  <li>
   Prepare detailed
   <strong>
    performance and pricing reports
   </strong>
   (weekly/monthly).
  </li>
  <li>
   Ensure data accuracy in
   <strong>
    Juniper
   </strong>
   and other distribution systems (Juniper knowledge is an advantage).
  </li>
  <li>
   Monitor market trends, competitor pricing, and optimize profitability.
  </li>
 </ul>
 <strong>
  Requirements
 </strong>
 <ul>
  <li>
   Minimum
   <strong>
    5 years of experience
   </strong>
   in hotel contracting or revenue management.
  </li>
  <li>
   Strong understanding of
   <strong>
    Channel Managers and Extranet systems
   </strong>
   .
  </li>
  <li>
   <strong>
    Fluent in English
   </strong>
   (Spanish is a plus).
  </li>
  <li>
   Analytical mindset and excellent negotiation skills.
  </li>
  <li>
   Ability to work independently and coordinate with multinational teams.
  </li>
 </ul>
 <strong>
  What We Offer
 </strong>
 <ul>
  <li>
   Opportunity to be part of a
   <strong>
    fast-growing global DMC
   </strong>
   with Spanish headquarters.
  </li>
  <li>
   Competitive salary package and performance-based bonuses.
  </li>
  <li>
   International career development opportunities across Europe and the Middle East.
  </li>
  <li>
   Friendly, dynamic, and innovation-driven working environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Hotel Contracting Manager

six senses

<div><p>As Food &amp; Beverage Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
<br>
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.</p>
<div><b>
Duties and Responsibilities
</b><br>
As Food &amp; Beverage Manager, I will assume full responsibility for the efficient operation of the Food &amp; Beverage department to provide exceptional product and service within brand operating standards.
<br>
The duties and responsibilities will include:<br>
<ul><li>Continually focus on the rejuvenation of the food &amp; beverage experience.</li><li>Establish purchasing practices that meet the requirements of the Six Senses nutrition and sustainability platforms.</li><li>Constantly assess menus and wine lists to remain relevant and in line with Six Senses wellness and sustainability practices.</li><li>Instill a cost-focused philosophy through training and education.
</li><li>Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability, within all areas of the food and beverage department.
</li><li>Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.
</li><li>Operate the department consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.</li></ul></div>
<div><b>
Qualifications</b><br>
To execute the position of Food &amp; Beverage Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<br>
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, culinary arts, or related field plus two or more years related experience, including management experience, or an equivalent combination of education and experience. Diploma in Catering or Business and more than three years&rsquo; experience in a similar role, preferred.</li><li>Fluent in English; I understand that additional languages are preferred.
</li><li>Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.</li></ul></div>
<p>
The above is intended to provide an overview of the role and responsibilities for a Food &amp; Beverage Manager at Six Senses Kocata&#351; Mansions, Istanbul. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.</p>
<p>
Six Senses Kocata&#351; Mansions, Istanbul is an equal opportunity employer. This policy applies to all terms and conditions of employment.<br>
</p><p></p><div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.<br>
</div><div></div><br>
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.<br>
</div><div></div><br>
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.<br>
</div><div></div><br>
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.<br>
</div><div></div><br>
<div>Let the journey begin.<br>
</div></div></div><div></div><br>
<p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

F&B Manager - Six Senses Kocataş Mansions, Istanbul

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25163136<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Monitoring Property Operations</b></p>
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul><p><br>
</p><p><b>Supporting Profitability and Revenue Goals</b></p>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul><p><br>
</p><p><b>Supporting Human Resources Activities</b></p>
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Night Manager I

DoubleTree by Hilton

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
DoubleTree by Hilton Istanbul Gayrettepe is a 5-star hotel located on B&uuml;y&uuml;kdere Street in the Gayrettepe neighborhood of &#350;i&#351;li, Istanbul. With its modern design, comfortable rooms, and extensive amenities, it offers guests an unforgettable experience.<br>
<br>
We are looking for the <b>Commercial Manager</b> for this unique property<br>
<br>
<b>What will I be doing?</b><br>
The Commercial Manager is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance of the hotel.<br>
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Group, Conference and Events and Marketing teams, through working effectively with area support teams. The Commercial Manager is a role model for the commercial community and develops teams and individuals in these functions whilst being a member of Hotel Executive Committee, and a key business partner to the Hotel General Manager.<br>
The Commercial Manager&rsquo;s role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments.
<br>
The Commercial Manager will perform the following tasks to the highest standards:
<br>
<ul><li>Evaluate accurately hotel market mix and revenue forecasts</li>
<li>Review and analyse, in a proactive manner, rate &amp; inventory management and strategy effectiveness</li>
<li>Lead effective efforts to coordinate strategies for group sales and to optimise conversion</li>
<li>Provide guidance for local marketing initiatives Communicate Revenue Management Standards and best practices</li>
<li>Develops short, medium and long-term strategies for hotels through the &ldquo;Commercial Focus&rdquo; matrix and provide consultative support to other commercial support functions</li>
<li>Make recommendations to take full advantage of revenue opportunities</li>
<li>Train and guide reporting Head of Departments and team members to understand key selling strategies and revenue management, including new tools, Key Performance Indicator (KPIs) tracking Coach and develop the hotel-based Commercial Team, through objectives setting, personal development and succession plans</li>
<li>Prepare, analyse and write reports to outline business progress and opportunities</li>
<li>Assist with the account diagnostics process and validate conclusions for negotiated business and on-line sales strategies</li>
Evaluate market demand by utilising available reports <li>- both internal and external, including market share, market conditions, competitive pricing</li>
<li>Generate periodic updates on transient booking patterns</li>
<li>Recruiting, manage, train and develop the Commercial team</li>
<li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available.</li>
<li>Deliver as a minimum the budgeted revenues across all revenue streams,</li>
<li>To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li>
<li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li>
<li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li>
<li>Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities.</li>
<li>Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li>
<li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li>
<li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li>
<li>Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li>
<li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li>
<li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li>
<li>Participate in the leadership activity of the Hotel and Region.</li>
</ul>
<br>
<b>What&rsquo;s in it for me?</b><br>
<ul><li>Career and development opportunities in Hilton Hotels Worldwide.</li>
<li>Competitive Salary &amp; Wages.</li>
<li>Private Health Insurance.</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends.</li>
<li>Complimentary Dry Cleaning for Business Attire.</li>
<li>50% discount on personal food &amp; beverage consumption in the sister hotels.</li>
<li>14 days paid paternity leave.</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program.</li>
</ul></div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><div>
<b>What are we looking for?</b><br>
A Commercial Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br>
<ul><li>Minimum of 3+ year&rsquo;s experience in a similar role.</li>
<li>Fluent in Turkish &amp; English</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
</ul>
<br>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Sales</li>
</ul>
<br>
<b>What will it be like to work for Hilton?</b>
<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Commercial Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Sat&#305;&#351; , Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305;
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>3-6 y&#305;l
</div></div><div><p><b>Publish Date</b></p>
<div>:</div>
<div>7.10.2025
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>7.10.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>23.10.2025</div></div></ul></div>

Commercial Manager

Soho House & Co

<div>
 We are looking for "Reservation &amp; Revenue Manager" with the qualifications below;
 <br/>
 <br/>
 <strong>
  Personal Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Instructional and motivational skills
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Accurate and structured way of working
  </li>
  <li>
   Flexibility and good comprehension skills
  </li>
  <li>
   The attention to details and quality
  </li>
  <li>
   Organizational skills
  </li>
  <li>
   Friendly nature
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional education in the hospitality industry
  </li>
  <li>
   Minimum 5 years of working experience in a similar role
  </li>
  <li>
   Good command of Microsoft Office
  </li>
  <li>
   Advanced proficiency in both written and spoken English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maximize room revenues through a thorough understanding of all booking channels, managing inventory and rate accordingly
  </li>
  <li>
   Liaise with Reservations, Front Office and Sales to ensure the highest level of guest service is maintained while maximizing profit
  </li>
  <li>
   Play an active role in the strategic plan, marketing plan and budgeting processes
  </li>
  <li>
   Ensures accurate and timely preparation of analytical reports
  </li>
  <li>
   Deliver to our guests a total passion and commitment to excellence
  </li>
  <li>
   Take full responsibility with general enquiries, reservations, correspondence and updating guests history
  </li>
  <li>
   Take responsibility for ensuring room-type overbookings are sorted in good time
  </li>
  <li>
   Responsible for training all Reception staff on Reservation
  </li>
  <li>
   Maintain comprehensive knowledge of all reservation systems to optimize average room rate and occupancy
  </li>
  <li>
   Demonstrate full understanding and efficient operation of telephone and paging systems.
  </li>
 </ul>
</div>


Reservation & Revenue Manager - Soho House Istanbul

Hilton

<div><p>Front Office Supervisor</p><p>
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.</p><p><b><br>
What will I be doing?</b></p><p>
This position reports to the Asst. Front Office Manager.</p><p>
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li><p>
Assist other departments wherever necessary and maintain good working relationships with Team Members</p><p>
</p></li></ul><p><b>What are we looking for?</b><br>
</p><p>Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
</p><p><b>What's in it for me?</b></p><p>
</p><p></p><ul><li>Degree-level qualification in a relevant field</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus</li><li>
Discounted Indoor Parking Privileges</li><li>
Complimentary Employee Meal</li><li>
&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><b>
Hospitality</b> - We're passionate about delivering exceptional guest experiences.</li><li><b>
Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork</b> - We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now</b> - We operate with a sense of urgency and discipline<br>
</li></ul><p></p><p><b>What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor

Explore 553+ Hotel operations manager in Istanbul this October. Find roles across top companies and apply now to boost your career.