front office manager

general manager - the st. regis al mouj muscat resort Jobs in Muscat

general manager - the st. regis al mouj muscat resort

housekeeping supervisor

logistics manager - muscat, oman Jobs in Muscat

logistics manager - muscat, oman

operations manager

hotel operations manager

Louvre Hotels Group MENA

<div>
 As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide strong leadership and guidance to the front office team.
 </li>
 <li>
 Manage the Front Office team&rsquo;s, schedules, and performance to maintain high service standards.
 </li>
 <li>
 Focus on delivering an outstanding guest experience from arrival to departure.
 </li>
 <li>
 Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
 </li>
 <li>
 Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
 </li>
 <li>
 Implement and enforce hotel policies and procedures to enhance operational effectiveness.
 </li>
 <li>
 Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
 </li>
 <li>
 Foster a positive and collaborative work environment to encourage professional growth.
 </li>
 <li>
 Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
 </li>
 <li>
 Work closely with other departments to ensure seamless communication and cooperation.
 </li>
 <li>
 Collaborate with sales and marketing teams to optimize room revenue.
 </li>
 <li>
 Assist in the preparation and management of the front office budget.
 </li>
 <li>
 Monitor expenses, control costs, and contribute to the financial success of the hotel.
 </li>
 <li>
 Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
 </li>
 <li>
 Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
 </li>
 <li>
 Conduct regular inspections to ensure adherence to quality standards.
 </li>
 <li>
 Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
 </li>
 <li>
 Use data-driven insights to identify areas for improvement.
 </li>
 <li>
 Establish effective communication channels within the front office team and with other departments.
 </li>
 <li>
 Ensure clear and open communication to enhance overall hotel operations.
 </li>
 <li>
 Conduct regular training sessions on customer service, hotel policies, and operational procedures.
 </li>
 <li>
 Maintain a well-informed and capable front office team.
 </li>
 <li>
 Ensure compliance with industry regulations, safety standards, and hotel policies.
 </li>
 <li>
 Stay informed about changes in regulations that may impact front office operations.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Office Manager - Pre-Opening | Omani National

Wyndham Hotels & Resorts

<div>
 
 Wyndham Garden Muscat is looking for a General Manager to join their team!
 
 
 
 
 
 SUMMARY
 
 
 
 
 
 The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.
 
 
 
 
 <ul>
 <li>
 Must be able to drive yield, profitability and excellence in service standards.
 </li>
 <li>
 Hold property leadership team accountable for project execution, and guide their individual and professional development.
 </li>
 <li>
 Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience
 </li>
 </ul>
 
 
 
 
 It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 
 
 
 OPERATIONAL MANAGEMENT
 
 
 <ul>
 <li>
 Lead and oversee all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, Sales &amp; Marketing, Finance, and Engineering.
 </li>
 <li>
 Ensure high standards of guest service and satisfaction in line with brand expectations.
 </li>
 <li>
 Conduct daily property walks to ensure brand standards for cleanliness, safety, and appearance are maintained.
 </li>
 <li>
 Oversee capital projects and ensure the physical asset is well-maintained and secure.
 </li>
 <li>
 Lead the hotel team with a guest-centric approach, ensuring every guest interaction is exceptional.
 </li>
 <li>
 Develop and execute the hotel&rsquo;s business plan to achieve and exceed operational and financial goals.
 </li>
 <li>
 Prepare, review, and manage budgets, forecasts, and financial plans.
 </li>
 <li>
 Monitor financial performance and ensure profitability by controlling costs, optimizing revenues, and implementing effective financial controls.
 </li>
 <li>
 Review financial statements, reports, and KPIs regularly to make informed business decisions.
 </li>
 <li>
 Approve expenditures and capital investments in accordance with hotel&rsquo;s policies.
 </li>
 <li>
 Analyze financial statements, sales reports, and other performance data to identify areas for improvement and implement cost-control strategies.
 </li>
 <li>
 Maximize profitability and return on investment for the hotel's ownership.
 </li>
 <li>
 Drive sales and marketing strategies to maximize occupancy and revenue.
 </li>
 <li>
 Work closely with the DOSM to develop strategies to attract new business and retain existing clients.
 </li>
 <li>
 Build and maintain strong relationships with key clients, corporate partners, and local community stakeholders.
 </li>
 <li>
 Represent the hotel at industry events, conferences, and community gatherings to enhance the hotel&rsquo;s market presence.
 </li>
 <li>
 Lead, coach, and mentor all department heads to build a high-performing, unified executive team.
 </li>
 <li>
 Recruit, train, mentor, and develop hotel staff to achieve high performance and engagement.
 </li>
 <li>
 Foster a positive, collaborative, and professional work environment that encourages employee engagement and career development.
 </li>
 <li>
 Conduct regular performance evaluations and implement corrective or development actions when necessary.
 </li>
 <li>
 Oversee all aspects of employee management, including recruitment, training, performance reviews, and employee relations.
 </li>
 <li>
 Ensure all HR practices are compliant with local labor laws and company policies.
 </li>
 <li>
 Ensure compliance with all local laws, regulations, and brand standards.
 </li>
 <li>
 Maintain health, safety, and security standards across all hotel operations.
 </li>
 <li>
 Oversee risk management, insurance policies, and emergency preparedness programs.
 </li>
 <li>
 Implement and enforce all hotel policies and procedures, ensuring adherence to brand standards and legal regulations.
 </li>
 <li>
 Monitor guest satisfaction scores and feedback, implementing strategies to address concerns and continuously improve the guest experience.
 </li>
 <li>
 Proactively engage with guests, especially VIPs, to build relationships and gather feedback.
 </li>
 <li>
 Ensure the hotel consistently delivers a superior guest experience in line with brand expectations.
 </li>
 </ul>
 
 
 DEFINE AND DELIVER AGAINST THE HOTEL&rsquo;S STRATEGIC PLAN
 
 
 <ul>
 <li>
 Define and deliver against the hotel&rsquo;s strategic plan
 </li>
 <li>
 Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase
 </li>
 <li>
 The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help &lsquo;Grow our Iconic Brands&rsquo;
 </li>
 <li>
 Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&amp;R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
 </li>
 <li>
 Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.
 </li>
 </ul>
 
 
 
 
 
 QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION
 
 
 <ul>
 <li>
 As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&amp;R.
 </li>
 <li>
 They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP&rsquo;s/LSOP&rsquo;s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
 </li>
 <li>
 &lsquo;Leverage the strength of the World&rsquo;s Largest Hotel Company&rsquo;, to deliver results with the Wyndham Rewards loyalty program.
 </li>
 </ul>
 
 
 
 
 
 COMMUNICATION
 
 
 <ul>
 <li>
 Conducted documented 121&rsquo;s with all direct reports
 </li>
 <li>
 Share all relevant information with RVP in 121&rsquo;s
 </li>
 <li>
 Monthly HOD Meeting
 </li>
 <li>
 Weekly Exec Com Meeting
 </li>
 <li>
 Quarterly all Hotel Meeting
 </li>
 <li>
 Monthly Business Review Meeting
 </li>
 <li>
 Chair Monthly Credi
 
 t
 
 Meetings
 </li>
 <li>
 Owners Meetings
 </li>
 </ul>
 
 
 
 
 
 FINANCE
 
 
 <ul>
 <li>
 Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD&rsquo;s with regards to over spending and casual usage
 </li>
 <li>
 Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
 </li>
 <li>
 Manage the CAPEX/OPEX in alignment to the approved budget
 </li>
 <li>
 Have ultimate responsible for the hotel Balance Sheet /P&amp;L and will manage the relationships with the owner and Wyndham on an ongoing basis
 </li>
 <li>
 Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
 </li>
 <li>
 Ensure accurate and timely reporting to the Regional Office
 </li>
 <li>
 Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality
 </li>
 <li>
 In conjunction with the Exec Com/HOD&rsquo;s the General Manager will measure overall performance based on KPI&rsquo;s and regular reporting, keeping a firm control over the bottom line Profit and Loss and anticipating and or resolving potential problems or obstacles which may hinder revenue optimization, cost control or quality. Should there be any changes in revenue generation this is communicated to the Regional Office immediately
 </li>
 </ul>
 
 
 
 
 
 MANAGEMENT &amp; LEADERSHIP
 
 
 <ul>
 <li>
 Train and develop direct reports and provide support when required through regular coaching and mentoring sessions
 </li>
 <li>
 Ensure all direct reports have an PDP to achieve their goals
 </li>
 <li>
 Ensure that effective communication flow is maintained at all times
 </li>
 <li>
 Actively participate in the community involvement projects and initiatives together with the hotel&rsquo;s management team
 </li>
 <li>
 Maintaining a business environment based on the Code of Conduct and Company Vision
 </li>
 <li>
 Working with the hotel Exec Com to ensure the successful execution of the individual departmental plans as they fit within the overall business strategy.
 </li>
 <li>
 Provide guidance, motivation and direction to all team members and act as the face and ambassador for the property with respect to relationship management and development.
 </li>
 <li>
 Leading by example, to ensure s/he and her/his team always look to &lsquo;Do the Right&rsquo;
 </li>
 </ul>
 
 
 
 
 SKILLS &amp; COMPETENCIES
 
 <ul>
 <li>
 Leadership
 </li>
 <li>
 Communication
 </li>
 <li>
 Integrity
 </li>
 <li>
 Respect
 </li>
 <li>
 Diplomacy
 </li>
 <li>
 Team player
 </li>
 <li>
 Strategic planning and decision making
 </li>
 <li>
 Commercial acumen
 </li>
 <li>
 Quality orientation and attention to detail
 </li>
 <li>
 True hotelier
 </li>
 <li>
 Analysis
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Accountability
 </li>
 <li>
 Self-starter
 </li>
 </ul>
 
 
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s WeCom! Service culture to be responsive, respectful and deliver a great experience.
 
 
 
 
 
 EXPERIENCE, CERTIFICATION &amp; EDUCATION
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
 </li>
 <li>
 and/or profound industry experience as General Manager as per below.
 </li>
 <li>
 Broad international experience as a General Manager in branded international 4 and/or 5 star hotels - 5 years minimum
 </li>
 <li>
 Previous international working experience ideally in two regions like Europe, Middle East, Africa, or Asia is highly desirable
 </li>
 <li>
 Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&amp;L statement
 </li>
 <li>
 Significant experience of managing people including large, complex, and multi-national teams as well as strong understanding of F&amp;B.
 </li>
 <li>
 Understanding of uniform systems of accounts used for hotels.
 </li>
 <li>
 A strong sense of commerciality and financial acumen
 </li>
 <li>
 Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera)
 </li>
 <li>
 Knowledge of the GCC Market will be a plus.
 </li>
 </ul>
 
 
 
 
 Any other reasonable duties as directed by the Regional Director of Operations &ndash; Middle East &amp; Africa/ Senior Regional Director, North &amp; West Europe.
 
 
 
</div>

General Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25104845
 
 
 
 Job Category
 
 Property Leadership
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years&rsquo; experience in the management operations, sales and marketing, finance and accounting, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years&rsquo; experience in the management operations, sales and marketing, finance and accounting, or related professional area.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 General Manager experience in limited or full-service property.
 </li>
 <li>
 Ability and willingness to work flexible hours including weekends, holidays and late nights.
 </li>
 <li>
 Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
 
 
 </li>
 </ul>
 
 JOB SPECIFIC TASKS
 
 
 
 
 Business Strategy Development
 
 
 
 Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel&rsquo;s business strategies; translates Marriott global strategic plan into one that can be executed on property.
 
 
 
 Business Strategy Execution
 
 
 
 Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
 
 
 
 Sales and Marketing
 
 
 
 Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
 
 
 
 Talent Management and Organizational Capability
 
 
 
 Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
 
 
 
 Business Information Analysis
 
 
 
 Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
 
 
 
 Employee and Labor Relations
 
 
 
 Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (&ldquo;open door policy&rdquo;); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
 
 
 
 Revenue Management
 
 
 
 Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel&rsquo;s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
 
 
 
 Owner Relations
 
 
 
 Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
 
 
 
 Customer and Public Relations Management
 
 
 
 Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (&ldquo;PR buzz&rdquo;).
 
 
 
 Company/Brand Policy, Procedures, And Standards Compliance
 
 
 
 Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

General Manager - The St. Regis Al Mouj Muscat Resort

<div>Additional Information 
Job Number25133852 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133852
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 메리어트 인터내셔널은 기회 균등 고용주로서 모두를 환영하고 기회에 대한 접근성을 제공하기 위해 최선을 다하고 있습니다. 우리는 직원 개개인의 고유한 배경을 가치 있게 여기고 존중하는 환경을 적극적으로 조성합니다. 우리의 최대 강점은 직원들의 문화, 재능, 경험이 풍부하게 어우러져 있다는 점입니다. 우리는 장애인, 재향군인 및 관련 법률이 보호하는 기타 모든 기준을 포함하여, 어떠한 보호 대상 기준에 대해서도 차별하지 않기 위해 최선을 다하고 있습니다.
 
 
 
 메리어트 호텔은 호텔을 방문하는 전 세계 고객이 항상 감탄이 절로 나오는 편안함을 누릴 수 있도록 힘쓰는 동시에 모든 기회에 혁신을 불어 넣으면서 호스피탈리티 서비스를 예술의 경지로 끌어 올리기 위해 노력하고 있습니다. 여러분은 메리어트 호텔의 주인으로서 살아있는 유산을 유지하고 구축하기 위하여 진심을 담아 미래지향적인 서비스를 고객에게 제공함으로써 '항상 최고의 호스피탈리티 서비스를 제공한다'라는 약속을 실천하게 될 것입니다. 전 세계적으로 호스피탈리티의 대명사인 메리어트 호텔에서 경력을 쌓고자 채용 기회를 탐색하신다면 여러분을 환영합니다. 메리어트 호텔에 입사하면
 
 메리어트 인터내셔널의 브랜드 포트폴리오
 
 에 합류하게 됩니다.
 
 최선
 
 을 다해 일하고,
 
 목표
 
 를 향해 달리며,
 
 훌륭한 글로벌 팀의 일원
 
 으로 최고의 나를 만들고 싶다면 메리어트 호텔의 문을 두드리세요.
 
 
 메리어트 인터내셔널의 럭셔리 포트폴리오에 속해 있는 JW 메리어트는 전 세계 관문도시와 특색 있는 리조트에 위치한 100개 이상의 아름다운 호텔로 구성되어 있습니다. JW는 동료를 최우선으로 생각합니다. 직원이 행복하면 고객도 행복하기 때문입니다. JW 메리어트의 직원들은 자신감 넘치고, 혁신적이며, 진실함과 동시에 직관적입니다. 또한, 직원들은 메리어트 호텔 이름을 따온 설립자 J. 윌러드 메리어트(J.Willard Marriott)의 유산을 계승하고 있습니다.JW 메리어트는 다른 호텔과는 차별화된 업무 경험을 제공하고 있기 때문에 커뮤니티의 일원이 되면, 여러분은 다양한 동료 그룹과 진정한 유대감을 느낄 수 있습니다. JW 메리어트는 직원을 위해 교육, 개발, 인식을 위한 기회를 창출하며, 무엇보다도 총체적인 웰빙에 초점을 맞춰 럭셔리한 환경에서 열정을 추구할 수 있는 공간을 마련해 드립니다. 고객을 특별하게 모시는 것은 JW 메리어트가 직원을 케어하는 방식에서 비롯됩니다. 우리는 이를 JW 트리트먼트(JW Treatment&trade;)라 칭합니다. JW 메리어트에 입사하면
 
 메리어트 인터내셔널의 브랜드 포트폴리오
 
 에 합류하게 됩니다.
 
 최선
 
 을 다해 일하고,
 
 목표
 
 를 향해 달리며, 훌륭한 글로벌 팀
 
 의 일원으로
 
 최고의 나를 만들고 싶다면 JW 메리어트의 문을 두드리세요.
</div>

Mgr-Front Office II

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Front Office Manager of Tivoli Muscat, you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Assist in the recruitment, onboarding, and training of Front Office team members.</li><li>
Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.</li><li>
Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.</li><li>
Participate in departmental budgeting, resource planning, and forecasting.</li><li>
Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.</li></ul>
Operational Responsibilities (Post-Opening):<ul><li>
Oversee daily front office operations ensuring a seamless and personalized guest experience.</li><li>
Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.</li><li>
Ensure all guest requests, concerns, and feedback are handled promptly and professionally.</li><li>
Maintain strong working relationships with other departments to ensure smooth guest operations.</li><li>
Monitor room inventory, rate availability, and front office financial transactions.</li><li>
Lead the team by example in grooming, behavior, and service standards.</li><li>
Handle VIP guests and special requests with utmost attention and discretion.</li></ul>
People &amp; Leadership:<ul><li>
Foster a positive and service-oriented work environment.</li><li>
Conduct regular departmental meetings, briefings, and performance reviews.</li><li>
Mentor and develop team members for career growth and succession planning.</li><li>
Ensure compliance with local labor laws, hotel policies, and Tivoli standards.</li></ul> 
Qualifications<ul><li> 
Degree/Diploma in Hospitality Management or related field.</li><li>
Minimum 3-5 years of experience in a similar role in a luxury or upscale hotel environment.</li><li>
Prior pre-opening experience is highly preferred.</li><li>
Strong knowledge of OPERA PMS and front office systems.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Fluent in English; Arabic language skills are an advantage.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Therapist
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
 </li>
 <li>
 Keep work area clean, neat and hygienic at all times.
 </li>
 <li>
 Ensure that a high standard of service is maintained throughout the Spa.
 </li>
 <li>
 Assist in the operations of all spa &amp; wellness department as required:
 </li>
 <li>
 Spa Treatment Rooms
 </li>
 <li>
 Spa Reception
 </li>
 <li>
 Spa Retail
 </li>
 <li>
 Spa Pantry
 </li>
 <li>
 Consultation Lounge
 </li>
 <li>
 Spa Thermal &amp; Changing Facilities
 </li>
 <li>
 Tea Lounges
 </li>
 <li>
 Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
 </li>
 <li>
 Will be expected to assist and perform various demonstrations and events.
 </li>
 <li>
 Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
 </li>
 <li>
 Perform all treatments to the highest standards on guests whilst maintaining the guest&rsquo;s comfort at all times.
 </li>
 <li>
 Be on time for appointments and thoroughly review appointments before and after completing each treatment.
 </li>
 <li>
 Have the ability to courteously interact and answer all spa and hotel related questions with guests.
 </li>
 <li>
 Attend daily and monthly meetings when necessary.
 </li>
 <li>
 Be on time to attend training that has been scheduled by Spa Treatments Manager.
 </li>
 <li>
 Perform all assigned spa therapist tasks.
 </li>
 <li>
 Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
 </li>
 <li>
 Maintain inventory of supplies for the operations of the treatment rooms.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Therapist

Explore 395+ Hotel operations manager in Muscat this September. Find roles across top companies and apply now to boost your career.

395 hotel operations manager jobs IN Muscat

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Mgr-Front Office II

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Spa Therapist