maintenance supervisor

commercial manager

area manager

asstmgr-front office

operations coordinator

hotel operations manager

Rayhaan Hotels & Resorts

<div>
 
 Job Description
 
 
 
 
 Take the Helm as Our General Manager to Lead our Hotel
 
 
 
 As the General Manager, you&rsquo;ll lead with vision and energy, driving excellence and innovation across every aspect of the hotel. Your dynamic leadership will set new benchmarks in service and standards while providing
 
 Treasured Time
 
 for our guests, colleagues, and owners.
 
 
 
 Why This Role Rocks-
 
 
 
 <ul>
 <li>
 Creating and Establishing the Property You&rsquo;re the visionary leader who defines target markets, crafts business strategies, and brings the hotel&rsquo;s business plan to life, both on the hotel and company level. Your strategies turn vision into reality, positioning the property as a leader in the market.
 </li>
 <li>
 Designing Winning Strategies Your sales, pricing, distribution, and yielding strategies are not just effective; they&rsquo;re game changing. You drive profitability and set new industry standards with your innovative approaches.
 </li>
 <li>
 Operational Mastery You&rsquo;re in the thick of it, day in and day out, with high visibility and hands-on involvement. Your presence ensures the hotel runs like a well-oiled machine, with every detail meticulously managed.
 </li>
 <li>
 Setting Systems and Controls You implement systems and controls that guarantee smooth, seamless operations across all departments. Your leadership ensures consistency and excellence in every aspect of the hotel&rsquo;s functioning.
 </li>
 <li>
 Developing Key Managerial Positions You&rsquo;re a mentor and leader, actively participating in the growth and development of managerial talent. You manage labour turnover, recruitment, and colleague development, all while staying within budgeted parameters.
 </li>
 <li>
 Fostering Relations You create, maintain, and nurture excellent public and employee relations. Your approach builds a positive, engaging, and inclusive environment for guests and staff alike.
 </li>
 <li>
 Proactive Selling and Marketing You take a proactive stance in selling, marketing, and merchandising the hotel&rsquo;s full portfolio of activities. Your strategies ensure the hotel&rsquo;s offerings are always front and centre in the minds of potential guests.
 </li>
 <li>
 Building Partnerships You develop close, collaborative relationships with owners and asset managers, ensuring everyone is aligned and working towards common goals.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You-
 
 
 
 <ul>
 <li>
 Career Growth Step into a role with Rotana Hotels, known for rapid expansion plans and commitment to developing leadership talent that offers unparalleled opportunities for career advancement within the hospitality industry.
 </li>
 <li>
 Company Culture Experience a positive work environment that reflects our core values of long-term relationships, innovation, friendliness, and ethical practices.
 </li>
 <li>
 Dynamic Work Environment Thrive in a fast-paced, high-energy setting with opportunities across our presence in more than 15 countries, where no two days are the same.
 </li>
 <li>
 Leadership Impact Make a tangible impact on the hotel's success and guest satisfaction with your visionary leadership, embracing a multicultural environment and driving excellence across diverse teams.
 </li>
 <li>
 Personal Fulfilment Enjoy the satisfaction of creating memorable experiences for guests and fostering a positive workplace culture.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 <ul>
 <li>
 Proven Leadership Experience- A track record of successfully managing hotel operations and leading teams to achieve exceptional results.
 </li>
 <li>
 Strategic Thinker- Ability to design and implement effective sales, pricing, and distribution strategies.
 </li>
 <li>
 Operational Expertise- Hands-on experience in ensuring smooth, consistent departmental operations.
 </li>
 <li>
 People Development Skills- Strong ability to mentor, recruit, and develop managerial talent.
 </li>
 <li>
 Excellent Communicator- Effective in building and maintaining relationships with employees, guests, owners, and asset managers.
 </li>
 <li>
 Proactive Approach- Demonstrated ability to take initiative in selling, marketing, and merchandising hotel activities.
 </li>
 <li>
 Financial Acumen- Solid understanding of financial management to drive profitability and cost control.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 Ideally you are a dynamic and entrepreneurial Manager, who invigorates and motivates the operation with confidence and style while possessing following additional competencies-
 
 
 <ul>
 <li>
 Growing the Business
 </li>
 <li>
 Leading People
 </li>
 <li>
 Managing Diversity
 </li>
 <li>
 Developing Talent
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Leading Operations
 </li>
 <li>
 Building Relationships
 </li>
 <li>
 Drive for Results
 </li>
 </ul>
</div>

General Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25110153
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Monitoring Property Operations
 
 
 
 <ul>
 <li>
 Monitors and ensures compliance with all Guidelines to Operations.
 </li>
 <li>
 Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
 </li>
 <li>
 Ensures employees are working in a safe environment.
 </li>
 <li>
 Manages all period-end inventories.
 
 
 </li>
 </ul>
 
 Supporting Profitability and Revenue Goals
 
 
 
 <ul>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
 </li>
 <li>
 Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
 </li>
 <li>
 Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
 </li>
 <li>
 Administers plans and actions to keep chargebacks and rebates to a minimum.
 </li>
 <li>
 Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
 </li>
 <li>
 Manages employee hours.
 </li>
 <li>
 Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
 
 
 </li>
 </ul>
 
 Supporting Human Resources Activities
 
 
 
 <ul>
 <li>
 Promotes participation in property safety-related programs.
 </li>
 <li>
 Monitors employee attendance and records absences/tardiness.
 </li>
 <li>
 Promotes teamwork and employee morale.
 </li>
 <li>
 Keeps employees informed regarding new operational procedures, standards, or programs.
 </li>
 <li>
 Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
 </li>
 <li>
 Ensures all employees have complete knowledge of emergency procedures.
 </li>
 <li>
 Encourages employee relations through gifts, parties, outings.
 </li>
 <li>
 Creates incentives that will promote better service and profit for the property.
 </li>
 <li>
 Assists operations manager in processing employee payroll weekly.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Night Manager - Saudi Only

<div>Additional Information 
Job Number25145666 
Job CategoryProperty Leadership 
LocationRiyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels &amp; Resorts and JW brand values in all leadership actions. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years&rsquo; experience in the management operations, sales and marketing, finance and accounting, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years&rsquo; experience in the management operations, sales and marketing, finance and accounting, or related professional area.</li></ul> 
Preferred:
<ul><li>General Manager experience in limited or full-service property.</li></ul>
<ul><li>Ability and willingness to work flexible hours including weekends, holidays and late nights.</li></ul>
<ul><li>Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li></ul> 
JOB SPECIFIC TASKS 
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property. 
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. 
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. 
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. 

Brand Champion
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions. 
Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. 
Employee and Labor Relations
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (&ldquo;open door policy&rdquo;); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. 
Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. 
Owner Relations
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. 
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (&ldquo;PR buzz&rdquo;). 
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CBRE

<div><div><div><div><div><div>Senior Manager - Hotels
</div></div></div></div></div><div><div><div><div><div>Job ID
</div><div>238017
</div></div><div><div>Posted
</div><div>10-Sep-2025
</div></div><div><div>Role type
</div><div>Full-time
</div></div></div></div></div><div><div><div><div><div>Areas of Interest
</div>Consulting
</div></div></div></div><div><div><div><div><div>Location(s)
</div>Riyadh - Ar Riyad - Saudi Arabia
</div></div></div></div><div><div><div><div><div><div>About the Role:
As a CBRE Hotels Senior Manager, you will lead a team to carry out standards and strategies for hotels consulting in a specific geographic location. This job is part of the Client Consulting function. They are responsible for Advisory services in relation to real estate operations and investments.
What You&rsquo;ll Do:<ul><li>
Contribute to insight in the Hotels property market. Follow the latest and future trends in this sector.</li><li>
Review local hotels property database. Maintain national property database ensuring consistency and accuracy of data.</li><li>
Assist other business lines to provide consulting insights. Attend client meetings and share property data and customized consulting reports.</li><li>
Work alongside local consulting teams on joint projects.</li><li>
Participate in strategic portfolio planning with stakeholders.</li><li>
Develop strategies to reduce costs for clients.</li><li>
Gain comprehension of the client's business. Ensure that property and location strategies align with the business strategic direction.</li><li>
Contribute commercial and financial knowledge during strategy development and presentations.</li><li>
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
</li><li>Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
</li><li>Set and track staff and department deadlines. Mentor and coach as needed.</li><li>
Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.</li><li>
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
</li><li>Identify and solve technical and operational problems of complexity.</li><li>
Understand and recognize the broader impact across the department.</li><li>
Improve and change existing methods, processes, and standards within job discipline.</li><li>
Other duties as assigned.</li></ul></div>
</div></div></div></div></div><div><div><div><div><div><div>What You&rsquo;ll Need:
<ul><li>Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
</li><li>Significant hotel and consulting experience is a plus.</li><li>
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
</li><li>Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.</li><li>
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.</li><li>
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
</li><li>Extensive organizational skills and an advanced inquisitive mindset.</li></ul>
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values &mdash; respect, integrity, service and excellence &mdash; and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.</div></div></div></div></div></div></div>

Senior Manager - Hotels

<div>Additional Information 
Job Number25137912 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
<div>
</div>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.
Bei Marriott Hotels streben wir danach, die Kunst der Gastfreundschaft zu perfektionieren und jede Gelegenheit f&uuml;r Innovation zu nutzen. Dabei bewahren wir das komfortable Gef&uuml;hl des Vertrauten rund um den Globus. Als Gastgeberin oder Gastgeber bei Marriott Hotels leisten Sie einen Beitrag, das Versprechen &quot;Wunderbare Gastfreundschaft, ohne Kompromisse&quot; zu erf&uuml;llen. Dies gelingt durch die Bereitstellung von durchdachtem, innovativem Service, der von Herzen kommt und der dieses Lebensgef&uuml;hl erm&ouml;glicht und weiter st&auml;rkt. Unser Name gilt international als Synonym f&uuml;r Gastfreundschaft, und wir laden Sie herzlich ein, die Stellenangebote bei Marriott Hotels kennenzulernen. Bei Marriott Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen. 
<div>
 
JW Marriott geh&ouml;rt zum Luxus-Portfolio von Marriott International und besteht aus &uuml;ber 100 wundersch&ouml;nen Hotels in gr&ouml;&szlig;eren St&auml;dten sowie an exklusiven Resort-Standorten rund um den Globus. JW kennzeichnet die Haltung, das unsere Mitarbeiterinnen und Mitarbeiter an erster Stelle stehen. Denn wenn diese gl&uuml;cklich sind, werden auch unsere G&auml;ste gl&uuml;cklich sein. Bei JW Marriott sind selbstbewusste, innovative und authentische Menschen t&auml;tig, die das Erbe des Namensgebers und Unternehmensgr&uuml;nders der Marke fortf&uuml;hren: J. Willard Marriott. Unsere Hotels bieten einzigartige Arbeitserlebnisse, denn Sie geh&ouml;ren einer Gemeinschaft an und genie&szlig;en echten Teamgeist in der Zusammenarbeit mit vielseitigen Kolleginnen und Kollegen. JW schafft M&ouml;glichkeiten f&uuml;r Weiterbildung, Entwicklung und Anerkennung. Und bietet in erster Linie einen Ort, an dem Sie Ihre Leidenschaften in einem luxuri&ouml;sen Umfeld mit dem Schwerpunkt auf ganzheitlichem Wohlbefinden ausleben k&ouml;nnen. Unsere herausragende Behandlung von G&auml;sten beginnt damit, wie wir uns um unser Team k&uuml;mmern. Daf&uuml;r gibt es bei uns einen Namen: das JW Marriott Treatment&trade;. Bei JW Marriott werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen.</div></div></div>

AsstMgr-Front Office

Mandarin Oriental

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
 </li>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Departmental:
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
 </li>
 <li>
 Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
 </li>
 <li>
 Taking Spa reservations and attending to guest enquiries when necessary.
 </li>
 <li>
 To ensure operational flow, discuss any issues.
 </li>
 <li>
 Dealing with dissatisfied or disgruntled guests
 </li>
 <li>
 Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
 </li>
 <li>
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
 </li>
 <li>
 Special guests, group bookings and VIP&rsquo;s
 </li>
 <li>
 Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.Departmental Meetings
 </li>
 <li>
 Daily briefings with concierge and attendant team
 </li>
 <li>
 Weekly meetings with the Spa Operations Manager
 </li>
 <li>
 Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager
 </li>
 <li>
 Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.
 </li>
 <li>
 Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
 </li>
 <li>
 Spa closure preparation, including email informing the Hotel, guest room letters and signage
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Organize Spa Concierge and Spa Attendant training
 </li>
 <li>
 Assist Concierge &amp; therapists with Spa Soft questions and obstacles
 </li>
 <li>
 Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
 </li>
 <li>
 Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
 </li>
 <li>
 Review SOP&rsquo;s have been taught and continue to ensure that standards are being met
 </li>
 <li>
 Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests
 </li>
 <li>
 MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.
 
 
 </li>
 </ul>
 
 Finance
 
 
 
 <ul>
 <li>
 Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
 </li>
 <li>
 Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
 </li>
 <li>
 Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
 </li>
 <li>
 Verify individual concierge have complete and accurate financial report at the end of shift
 </li>
 <li>
 Complete Agency totals every Monday for accounts
 </li>
 <li>
 Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate
 </li>
 <li>
 Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week
 </li>
 <li>
 Track Spa turn away business
 </li>
 <li>
 Redeem expired Gift Certificates on the last day of the month
 </li>
 <li>
 Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue
 </li>
 <li>
 Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa
 </li>
 <li>
 Tracking colleague treatment experiences
 </li>
 <li>
 Customer Focus:
 
 
 </li>
 </ul>
 Dealing with guest enquiries via phone, email and face to face.
 
 
 Ensure that all guest enquiries are taken care of within 12 hours.
 
 
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 
 
 In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 
 
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 
 
 <ul>
 <li>
 Colleague Relations:
 
 
 </li>
 </ul>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 
 
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 
 
 Monthly training plans to be sent to Learning &amp; Development Manager.
 
 
 <ul>
 <li>
 Administrative Duties:
 
 
 </li>
 </ul>
 Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.
 
 
 Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.
 
 
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 
 
 Raise the necessary Purchase Requests for all retail and professional products.
 
 
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 
 
 <ul>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 Engineering
 
 
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 
 
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
 
 
 <ul>
 <li>
 Health and Safety:
 
 
 </li>
 </ul>
 Maintain all spa to the Health and Safety Standards.
 
 
 
 SPA
 
 
 
 <ul>
 <li>
 To be fully part of the Spa team
 </li>
 <li>
 To be familiar with all spa treatments/operations of spa for promotion to guests
 </li>
 <li>
 To understand and be able to verbalize the vision of the spa
 
 
 </li>
 </ul>
 
 Sustainable Responsibilities
 
 
 
 <ul>
 <li>
 This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
 </li>
 <li>
 Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
 </li>
 <li>
 Supporting sustainability initiative.
 </li>
 </ul>
</div>

Assistant Spa Manager

Crowne Plaza Hotel

<div>At IHG, we believe delivering exceptional experiences starts with passionate people. As the Assistant In-Room Dining Manager, you'll play a key role in managing and elevating our In-Room Dining operations&mdash;ensuring personalized service, premium standards, and seamless guest experiences day and night.

You'll work closely with the In-Room Dining Manager and the wider F&amp;B team to drive service excellence, optimize operations, and uphold the standards that define our IHG brand.
Key Responsibilities

Oversee daily operations of In-Room Dining, ensuring all guest orders are delivered accurately, promptly, and with exceptional presentation.

Lead, train, and support a team of in-room dining servers, order-takers, and attendants&mdash;ensuring consistency in service and adherence to brand standards.

Maintain operational standards in line with IHG guidelines including hygiene, food safety, grooming, and guest service expectations.

Coordinate with culinary and stewarding teams to ensure timely preparation and delivery of orders.

Handle guest requests and complaints professionally, efficiently resolving any service issues with empathy and urgency.

Monitor and manage stock levels, equipment, and supplies to ensure operational readiness at all times.

Assist in scheduling, labor management, and cost control to support budget targets.

Support the In-Room Dining Manager in menu planning, promotions, and service innovations that enhance guest satisfaction and revenue.

Foster a culture of continuous improvement, team collaboration, and guest-focused service.
What we need from you

At least 2 years&rsquo; experience in a supervisory or assistant manager role in In-Room Dining or F&amp;B within a 4- or 5-star hotel.

Strong leadership and communication skills.

Passion for hospitality and delivering outstanding guest service.

Knowledge of food safety and HACCP standards.

Flexibility to work a variety of shifts including weekends and holidays.

Experience with POS systems and basic Microsoft Office applications.
What we offer

We&rsquo;ll reward all your hard work with a competitive salary and benefits &ndash; including hotel discounts worldwide, duty meals, laundry, and career development opportunities within the IHG family. Join us and you&rsquo;ll become part of the global IHG team &ndash; and like all teams, we&rsquo;re only as strong as the people in it. So, join us and make a difference.

Don&rsquo;t just work &ndash; belong. 
At IHG, we celebrate individuality and embrace diversity. Join us and let your passion shine.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant In Room Dining Manager

Explore 1796+ Hotel operations manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

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