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customer service representative Jobs in Abu Dhabi

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hotel reservation agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25166170<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
Start Your Journey With Us
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Khebraty

Rosewood Abu Dhabi

<div>
 OVERVIEW/BASIC FUNCTION: Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel information.
 <br/>
 RESPONSIBILITIES: &bull;	Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. &bull;	Handling incoming and outgoing calls promptly with a pleasant tone of voice and routing calls to proper extensions &bull;	Providing general information about the hotel facilities (SPA, F&amp;B inquiries) and assisting callers by utilizing the telephone switchboard and the hotel computer system &bull;	Accepting and placing wake-up calls for inhouse guests. &bull;	Processes room reservations by mail, telephone, telex, cable, fax or central reservation systems referral. &bull;	Assisting sales with group reservations. &bull;	Maintain complete knowledge of: a.	All hotel facilities/services, hours of operation. b.	All guest room layouts, bed types, decor, appointments and locations. c.	Room availability for any given day. d.	Restricted dates, rates and room types. e.	Room rates, packages and promotions. f.	Specific arrangements between hotel and travel agencies, corporate reservations center. g.	Entertainment/special events scheduled in the hotel. OSHAD RESPONSIBILITIES: While at work, (and while on work premises) an associate shall: &bull;	Take reasonable care of their own health and safety. &bull;	Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work; &bull;	Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people. &bull;	Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct; &bull;	Report all OSH incidents and work - related injuries; and &bull;	Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace. &bull;	Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program. &bull;	Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
 <br/>
 QUALIFICATIONS:&bull;	Experience:				Minimum one year&rsquo;s experience as a reservation&rsquo;s agent or a similar role,     preferably for a luxury or ultra-luxury hotel. Hotel operational exposure (i.e., Spa, F&amp;B, and Reservations) is preferred. &bull;	Education:				High school diploma. &bull;	General Skills:    			Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. &bull;	Technical Skills:	   		Experience in Opera. Ability to suggestively sell; ability to input and retrieve information from the hotel reservations system. &bull;	Language: 				Required to speak, read and write English; Arabic is preferred but not  mandatory.	 							  &bull;	Physical Requirements:    		Must be able to exert physical effort, endure various physical movements  throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. &bull;	Licenses &amp; Certifications:		None required.
</div>


Reservations & Service Center Agent

Dusit Doha Hotel | Dusit Hotel & Suites - Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 PRIMARY RESPONSIBILITIES:
 <br/>
 <br/>
 <strong>
  Sale Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be knowledgeable of;
  </li>
  <li>
   All hotel facilities/services, hours of operation.
  </li>
  <li>
   All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
  </li>
  <li>
   Room availability for any given day.
  </li>
  <li>
   Restricted dates, rates and room types.
  </li>
  <li>
   All room rates, packages and promotions.
  </li>
  <li>
   Specific arrangements between hotel and travel agencies, corporate reservations center.
  </li>
  <li>
   Entertainment/special events scheduled in the hotel.
  </li>
  <li>
   Take personal responsibility for driving up selling, achieving set revenue targets by months.
  </li>
  <li>
   Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
  </li>
  <li>
   Communicates effectively with all guests and colleagues.
  </li>
  <li>
   Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  </li>
  <li>
   Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
  </li>
  <li>
   Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere to all Dusit International Standard Operating Procedures.
  </li>
  <li>
   Maintaining high standards of data quality through regular data cleansing activities.
  </li>
  <li>
   Manage all reservation requests, changes, and cancellations in compliance with the hotel&rsquo;s business strategy.
  </li>
  <li>
   Reply to all guest requests within 24 hours of receipt.
  </li>
  <li>
   Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
  </li>
  <li>
   Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
  </li>
  <li>
   Handle daily trace/follow up reports according to the requirements.
   <br/>
   <br/>
  </li>
 </ul>
 RELATIONSHIP
 <br/>
 <br/>
 <ul>
  <li>
   Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
  </li>
  <li>
   Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
  </li>
  <li>
   Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
  </li>
  <li>
   Liaise with IT in report and faults on telephone lines or computer network.
  </li>
  <li>
   Proactively promote other sister properties of the Dusit Hotels and Resorts.
  </li>
  <li>
   Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of technical and managerial applications of the following systems and their utilization;
  </li>
  <li>
   Opera Property Management System (OPMS)
  </li>
  <li>
   Sabre SynXis CRS
  </li>
  <li>
   Serenata NetHotel Profile Management
  </li>
  <li>
   GDS Interface (GDS)
  </li>
  <li>
   Oasis Hospitality Software (PMS for China Properties)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commercial Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains high level of effective communications with guests and colleagues.
  </li>
  <li>
   Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human Resources Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adheres to the grooming standard and the Hotel&rsquo;s policy and ensures that the reservations team follow the same.
  </li>
  <li>
   Maintains good relationship with his/her colleagues and other departments.
  </li>
  <li>
   Develops him/herself to be able to grow in the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Others
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuous learning through own IDP.
  </li>
  <li>
   Any other duties as may be assigned by the superior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company&rsquo;s Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
   <br/>
   <br/>
  </li>
 </ul>
 CONFIDENTIALITY
 <br/>
 <br/>
 <ul>
  <li>
   Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirement:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.
  </li>
  <li>
   Minimum of 1 year in relevant experience in a similar capacity.
  </li>
  <li>
   Basic experience with OPMS and all related system and its day to day support.
  </li>
  <li>
   Good knowledge of Microsoft office programs.
  </li>
  <li>
   Enthusiastic and self-motivated, according to Dusit International&rsquo;s core values.
  </li>
  <li>
   Ability to communicate effectively and professionally written and spoken English.
  </li>
 </ul>
</div>


Reservations Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25157507<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p><b>Handle customer calls inquiries pertaining to Room reservations, with a focus on revenue maximization and quality. To manage the reservation department administrative work flow ensuring guest reservations are recorded according to guest needs and requirements to provide a smooth check-in and stay.</b></p>
<ul><li><b>Understand the key principles of Marriott Pricing Strategies and Revenue Management</b></li>
<li><b>Retail, Special Corporate, Leisure, Group, Other o Rate Restrictions, hurdles and availabilities</b></li>
<li><b>Understand the key principles of Marriott Sales Programs</b></li>
<li><b>Marriott Bonvoy Loyalty Program, Global Preference, Business, Wholesale Program and others</b></li>
<li><b>Maximize rooms revenue through the conversion of telephone calls into sales</b></li>
<li><b>Utilize effective upselling techniques</b></li>
<li><b>Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</b></li>
<li><b>Be fluent on all hotel products and services.</b></li>
<li><b>Handle phone calls, faxes and emails pertaining to rooms reservations.</b></li>
<li><b>Handle pre-arrival quality checks</b></li>
<li><b>Ensure guest satisfaction and reservation accuracy, by maintaining updated database for all clients files.</b></li>
<li><b>Follows up on waitlisted and guaranteed bookings</b></li>
<li><b>Be fully conversant with all market segments and rate plans used across all distribution channels</b></li>
<li><b>Be flexible in sales technique through offering the right product to the right customer at the right time</b></li>
<li><b>Update daily pace report, competitor figures, occupancy change reports and send it to sales team.</b></li>
<li><b>Handle customer inquiries and complaints relating to Rooms Reservations.</b></li>
<li><b>Actively enrol and/or identify Marriott Bonvoy Members to develop brand loyalty</b></li>
<li><b>Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</b></li>
<li><b>Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</b></li>
<li><b>Support the Reservations Supervisor and/or Revenue Management leader with special projects as required Implementation and Standards</b></li>
<li><b>Responsible for effective implementation and compliance with Marriot Reservation Brand Standards</b></li>
<li><b>Achieve targeted goals in the LRA Hotel Mystery Shopping calls</b></li>
<li><b>Maintain accuracy and cleanliness of the PMS Database</b></li>
<li><b>Ensure market segmentation is accurate for each reservation</b></li></ul><br>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: 2 years related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p><p></p><p><br>
</p><p></p><p>#LI-MA1</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Reservations Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25160436<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Rixos Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 <br/>
 <br/>
 Key Features:
 <br/>
 <br/>
 Stunning Waterfront Setting:
 <br/>
 <br/>
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 <br/>
 <br/>
 Luxurious Accommodations:
 <br/>
 <br/>
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 <br/>
 <br/>
 World-Class Dining:
 <br/>
 <br/>
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 <br/>
 <br/>
 State-of-the-Art Facilities:
 <br/>
 <br/>
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 <br/>
 <br/>
 Exceptional Service:
 <br/>
 <br/>
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 MAIN DUTIES AND RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  </li>
  <li>
   Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  </li>
  <li>
   Register and process check in/out for all VIPs guests efficiently and professionally.
  </li>
  <li>
   Escort VIP gussets to their rooms.
  </li>
  <li>
   Update guest information into the computer after a complete check in.
  </li>
  <li>
   Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.
  </li>
  <li>
   Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
  </li>
  <li>
   Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  </li>
  <li>
   Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  </li>
  <li>
   Handle issuance of guest room key cards and ensure effective control for guest security.
  </li>
  <li>
   Ensure that all messages, mails and packages are delivered to the guest room.
  </li>
  <li>
   Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
  </li>
  <li>
   Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  </li>
  <li>
   Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.
  </li>
  <li>
   Follow up with Bell desk regards shuttle Bus.
  </li>
  <li>
   Daily courteous calls to VIP rooms, so too with other guests.
  </li>
  <li>
   Report any unusual occurrences or requested to manager.
  </li>
  <li>
   Be aware of the hotel accident Prevention Policies.
  </li>
  <li>
   Ensure the cleanliness and neatness of front office area.
  </li>
  <li>
   Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  </li>
  <li>
   Check Hotel situation, occupancy, functions, groups, VIPs.
  </li>
  <li>
   Re-announce VIP rooms to Housekeeping and F&amp;B departments.
  </li>
  <li>
   Check if all departure details for the day have been taken, as well as for the next day.
  </li>
  <li>
   To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
  </li>
  <li>
   Check VIP rooms after amenities are placed.
  </li>
  <li>
   Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.
  </li>
  <li>
   File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT
  </li>
  <li>
   At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
  </li>
  <li>
   Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.
  </li>
  <li>
   Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
  </li>
  <li>
   To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
 <br/>
 <br/>
 Must speak German Language
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Competitive Salary and Compensation:
  </li>
  <ul>
   <li>
    Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
   </li>
  </ul>
  <li>
   Training and Development Opportunities:
  </li>
  <ul>
   <li>
    Access to training programs and development opportunities to enhance skills and advance within the company.
   </li>
  </ul>
  <li>
   Career Advancement:
  </li>
  <ul>
   <li>
    Opportunities for career growth and advancement within the Rixos Hotels group.
   </li>
  </ul>
  <li>
   Health and Wellness Benefits:
  </li>
  <ul>
   <li>
    Comprehensive health insurance coverage.
   </li>
  </ul>
  <li>
   Employee Recognition Programs:
  </li>
  <ul>
   <li>
    Recognition programs to acknowledge and reward outstanding performance and dedication.
   </li>
  </ul>
  <li>
   Work-Life Balance:
  </li>
  <ul>
   <li>
    Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
   </li>
  </ul>
  <li>
   Uniforms and Dress Code:
  </li>
  <ul>
   <li>
    Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
   </li>
  </ul>
  <li>
   Social Events and Activities:
  </li>
  <ul>
   <li>
    Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
   </li>
  </ul>
  <li>
   Transportation Services:
  </li>
  <ul>
   <li>
    Transportation services.
   </li>
  </ul>
  <li>
   Employee Wellness Programs:
  </li>
  <ul>
   <li>
    Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
   </li>
  </ul>
 </ul>
</div>


Guest Relations Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</p><p>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</p><p>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
</p><p></p><p><b>RESPONSIBILITIES:</b></p><p>
Reservation:</p><ul>
<li>Handle incoming reservation requests via phone, email, or online platforms.</li>
<li>Provide detailed information about dining options, menus, special events, and promotions.</li>
<li>Accurately input reservation details into the restaurant management system. (7 rooms)</li>
<li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.</li>
<li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management</li>
</ul><p></p><p>Guest Assistance:</p><ul>
<li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.</li>
<li>Make recommendations based on guest preferences to enhance their dining experience.</li>
<li>Manage modifications or cancellations of existing reservations efficiently.</li>
<li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)</li>
<li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.</li>
<li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.</li>
<li>Successfully track, monitor and report on key information
</li></ul><p></p><p>Upselling and Promotion:</p><ul>
<li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.</li>
<li>Identify opportunities for upselling additional services such as private dining or events bookings.</li>
<li>Confirmation and Follow-up:</li>
</ul><p></p><p>Reporting and Record Keeping:</p><ul>
<li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.</li><br>
</ul><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food & Beverage Reservation Specialist - UAE National

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Food & Beverage Reservation Specialist - UAE National