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assistant guest relations manager Jobs in Abu Dhabi

assistant guest relations manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

hotel reservation agent

Hilton

<div><p>Reservations Agent (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)</p><p>
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Reservations Agent (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

<div><p>Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25186865<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p><br>
#LI-LD2</p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Agent

Beach Rotana

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Process and confirm guest room reservations made by clients on the phone, letter or fax
  </li>
  <li>
   Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  </li>
  <li>
   Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  </li>
  <li>
   Show complete product knowledge, understand rate structure and apply rate management
  </li>
  <li>
   Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
  </li>
  <li>
   Promote and maintain good public relations and endeavors to maximize business
  </li>
  <li>
   Maintain an accurate room status at all times
  </li>
  <li>
   Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
  </li>
  <li>
   Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the job
 <br/>
 <br/>
 Teamwork
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognising Differences
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Customer Focus
</div>


CRISTAL HOTEL ABU DHABI

<p><b>PREFERABLY FEMALE</b></p><p><b>Education and Experience Requirements: </b></p><p>&middot; High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.</p><p>&middot; Previous hotel-related experience desired.</p><p><b>Key Duties and Responsibilities:</b></p><p>&middot; Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.</p><p>&middot; Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.</p><p>&middot; Accurately administers Front Desk Clerical systems and procedures.</p><p>&middot; Provides currency exchange services.</p><p>&middot; Balances accounts of day&rsquo;s business at end of shift.</p><p>&middot; Comply with all laid down systems and procedures.</p><p>&middot; Records all instances of refused business, with reasons of refusal.</p><p>&middot; Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.</p><p>&middot; To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.</p><p>&middot; Answers incoming calls and places outgoing calls.</p><p>&middot; Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].</p><p>&middot; Receives guest messages and delivers the same to the guest.</p><p>&middot; Logs all wake-up call requests and performs wake-up call services.</p><p>&middot; Provides information about hotel services to guests.</p><p>&middot; Keep records of calls placed and received by all departments and recording the call charges.</p><p>&middot; Ensures the correct operation of the PBX system and VICAs system.</p><p>&middot; Carries out administrative tasks.</p><p>&middot; Handles every query in a polite and courteous manner.</p><p>&middot; Promotes the hotels outlets and special events at all times.</p><p>&middot; Maintains an awareness of competitor&rsquo;s rates and occupancy levels.</p><p>&middot; Ensures incoming guests are given the highest possible personal service.</p><p>&middot; Maintains effective communication with all related departments to ensure smooth service delivery.</p><p>&middot; Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</p><p>&middot; Takes telephone reservations when the reservations team are not available.</p><p>&middot; Greets guests on their arrival ensuring they feel expected and welcome.</p><p>&middot; Ensures the guest receives the accommodation he/she is expecting.</p><p>&middot; Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</p><p>&middot; Deals swiftly, efficiently and sensitively to guest complaints and follows through.</p><p>&middot; Maintains awareness of guest profile through the guest history.</p><ul><li>Performs other related duties as assigned</li></ul><p>Job Type: Permanent</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Guest Service Agent with 2 years HOTEL experience, PREFERABLY FEMALE CANDIDATE

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Internship
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
<div>Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Ensure that standards are maintained at a superior level on a daily basis.
</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
</li><li>Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
</li><li>Maintain positive guest relations at all times.
</li><li>Resolve guest complaints, ensuring guest satisfaction.
</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
</li><li>Maintain complete knowledge at all times of:
</li></ul><div>a. All hotel features/services, hours of operation.
</div><div>b. All room types, numbers, layout, decor, appointments and location.
</div><div>c. All room rates, special packages and promotions.
</div><div>d. Daily house count and expected arrivals/departures.
</div><div>e. Room availability status for any given day.
</div><div>f. Scheduled daily group activities / VIP&rsquo;s.
</div><ul><li>Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
</li><li>Meet with Supervisor to review daily assignments and priorities.
</li><li>Meet with departing Front Desk Agent to review business status and follow up items.
</li><li>Access all functions of computer system.
</li><li>Set up work station with necessary supplies.
</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
</li><li>Promote positive guest relations to all individuals approaching the Front Desk.
</li><li>Process all guest check-ins.
</li><li>Confirm reservation in system and review all noted information.
</li><li>For guests without a reservation, sell a room type agreed upon.
</li><li>Register guest in the computer.
</li><li>Verify reservation information with the guest (departure date, room type).
</li><li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
</li><li>Assign guest room
</li><li>Advice guest of any messages, mail, faxes, etc. received for them.
</li><li>Communicate services and amenities of the hotel to guests.
</li><li>Obtain proper identification for tax exempt guests and attach form to registration card.
</li><li>Direct Bell Person to escort guest and transport their luggage to the room.
</li><li>Maintain guest history files on all guests.
</li><li>Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
</li><li>Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
</li><li>Handle overbooked or &ldquo;walked&rdquo; guests.
</li><li>Accommodate room changes.
</li><li>Document all guest requests, complaints or problems.
</li><li>Take record and relay messages accurately, completely and legibly.
</li><li>Accept and record wake-up call requests; deliver to PBX.
</li><li>Issue safe deposit boxes to guests and ensure security of keys.
</li><li>Distribute all guest and department mail.
</li><li>Monitor, send and distribute guest faxes.
</li><li>Document and confirm reservations and cancellations.
</li><li>Block rooms in computer and follow through on designated requirements.
</li><li>Pre-register designated guests and prepare key packets.
</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
</li><li>Generate, print and distribute daily and weekly reports.
</li><li>Resolve discrepancies on the room status report with Housekeeping.
</li><li>Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
</li><li>Process all check-outs.
</li><li>Resolve any late charges.
</li><li>Present folio to guest and resolve any disputed charges.
</li><li>Settle guest accounts.
</li><li>Retrieve guest room key from guest.
</li><li>Solicit guest comments on their stay.
</li><li>Process express check-outs.
</li><li>Handle requests for late check-outs.
</li><li>Conduct group check-ins/outs.
</li><li>Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
</li><li>Adhere to all cashiering procedures:
</li></ul><div>a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
</div><div>b. Make change for guests.
</div><div>c. Cash guests' personal checks/travelers checks.
</div><div>d. Post charges.
</div><div>e. Run closing reports.
</div><div>f. Count and secure bank.
</div><div>g. Complete designated cashier reports.
</div><div>h. Balance receipts.
</div><div>i. Drop receipts.
</div><ul><li>Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.
</li><li>All other duties as required.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: None required.
</li><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><div>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Ability to input and access information in the property management
</li></ul><div>system/computers.
</div><ul><li>Language: Required to speak, read and write English, with fluency in other languages preferred.
</li><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><div>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: None required.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Front Office Intern

Metropolitan Capital Real Estate

<p>Job Title: Off-Plan Real Estate Agent</p><p><b>Location:</b> Abu Dhabi, United Arab Emirates<br/><b>Company:</b> Metropolitan Capital Real Estate</p><p>Company Overview</p><p>Metropolitan Capital Real Estate is a leading brokerage firm in Abu Dhabi, specializing in residential and commercial property sales, leasing, and investment advisory. With exclusive partnerships with top developers and a strong portfolio of off-plan projects, we provide clients with early access to premium investment opportunities across the UAE.</p><p>Role Summary</p><p>We are seeking a knowledgeable and results-driven Off-Plan Real Estate Agent to join our team. The ideal candidate will have experience in selling off-plan properties, a deep understanding of project timelines and developer offerings, and the ability to guide clients through the pre-construction buying process.</p><p>Key Responsibilities</p><ul><li>Promote and sell off-plan residential and commercial properties from leading UAE developers</li><li>Advise clients on project details, payment plans, investment potential, and construction timelines</li><li>Conduct presentations and property tours at sales centers and show units</li><li>Build and maintain strong relationships with developers, investors, and prospective buyers</li><li>Stay informed about new launches, market trends, and regulatory updates</li><li>Negotiate offers and manage the transaction process from reservation to handover</li><li>Collaborate with marketing and admin teams to support lead generation and documentation</li><li>Maintain accurate records of listings, client interactions, and sales activities</li></ul><p>Qualifications</p><ul><li>Minimum 2 years of experience in off-plan property sales or real estate brokerage</li><li>Strong understanding of Abu Dhabi&rsquo;s off-plan market and developer landscape</li><li>Excellent communication, negotiation, and presentation skills</li><li>Proficiency in English; Arabic or other languages is an advantage</li><li>Valid UAE driving license and access to a vehicle preferred</li><li>Familiarity with CRM systems and property listing platforms</li><li>RERA or equivalent certification is a plus</li></ul><p>What We Offer</p><ul><li>Competitive commission structure with incentives for off-plan sales</li><li>Access to exclusive project launches and developer partnerships</li><li>Marketing and administrative support</li><li>Ongoing training and professional development</li><li>A collaborative and high-performance work environment</li></ul><p>Job Type: Full-time</p>

Off-Plan Real Estate Agent

Explore 236+ Hotel reservation agent in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

236 hotel reservation agent jobs IN Abu Dhabi

Reservations Agent (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Reservations Agent

Reservations Agent

Guest Service Agent with 2 years HOTEL experience, PREFERABLY FEMALE CANDIDATE

Front Office Intern

Off-Plan Real Estate Agent