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call center agent

TALENTMATE

<div>
 
 Job Description
 
 
 
 As a Call Center Agent, you will play a crucial role in representing our organization and assisting our customers by providing exceptional service and support. You will be the first point of contact for customers seeking assistance with products or services, handling inquiries, and resolving complaints. The ideal candidate will possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and have a strong commitment to customer satisfaction. You will need to quickly gain a deep understanding of our offerings and be able to effectively communicate solutions to our valued customers. Your goal will be to ensure a positive customer experience and foster strong relationships with our clientele.
 
 
 
 Responsibilities
 
 
 
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 Respond to customer inquiries and provide comprehensive information about our products and services.
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 Handle a high volume of incoming calls while maintaining a positive and personable approach.
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 Identify and assess customers&rsquo; needs to achieve satisfaction and resolution of issues.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
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 Resolve customer complaints by following up to ensure a complete resolution.
 </li>
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Keep records of customer interactions, process customer accounts, and file documents.
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 Strive to achieve call resolution on the first contact to satisfy service level agreements.
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 Meet personal/team qualitative and quantitative targets for performance and KPIs.
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 Follow communication procedures, guidelines, and policies to maintain high service standards.
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 Collaborate with team members to provide a consistent level of care across all interactions.
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 Stay updated with product knowledge and new developments to address customer concerns effectively.
 
 
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 </ul>
 
 Requirements
 
 
 
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 High school diploma or equivalent qualification required for this position.
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 Previous experience in a customer support role is highly advantageous.
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 Strong phone contact handling skills and active listening capabilities.
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 Customer orientation and ability to adapt/respond to different types of characters.
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 Excellent communication skills, both verbal and written, are essential.
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 Ability to multi-task, prioritize, and manage time efficiently in a fast-paced environment.
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 Familiarity with CRM systems and practices would be beneficial.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.talentmate.com Job Function: Call Center Operations Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Call Center Agent 01A26

Medical & Aesthetic Center

مطلوب لمركز طبي موظفين خدمه عملا و مبيعات كول سنترJob Type: Full-timeWork Location: In person

clinic Call Center Agent

NMC Health plc

<div>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system</div>

Call Center Executive

Cherie clinic

Job Description:We are looking for a professional and customer-focused Call Center Executive who is a native Arabic speaker to join our team. The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.Key Responsibilities:Handle inbound and outbound calls in Arabic professionallyAssist patients with inquiries, appointments, and medical informationMaintain accurate records of customer interactionsProvide high-quality customer service and resolve issues promptlyCoordinate with internal medical teams when requiredRequirements:Native Arabic speaker (mandatory)Minimum 2 years of experience in a call center within the medical/healthcare fieldStrong communication and interpersonal skillsAbility to handle sensitive information with confidentialityBasic computer knowledge.Preferred Qualifications:Experience in hospitals, clinics, or healthcareJob Type: Full-timeWork Location: In person

Call Center Representative

La Verde Property Management

La Verde Property Management is looking for a motivated and customer-focused Call Center Executive to join our growing team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with property inquiries, scheduling viewings, and providing excellent customer service. You will act as the first point of contact for clients, ensuring all inquiries related to property rentals, sales, maintenance, and services are handled professionally and efficiently.Key Responsibilities:<ul><li>Handle incoming and outgoing calls from clients and property owners.</li><li>Provide accurate information about available properties, services, and company offerings.</li><li>Schedule property viewings and follow up with potential clients.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with the sales, leasing, and property management teams.</li><li>Resolve customer inquiries and ensure high levels of customer satisfaction.</li><li>Follow up on leads and assist in generating new business opportunities.</li></ul>Requirements:<ul><li>Proven experience in a call center or customer service role (real estate experience is a plus).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle multiple calls and work in a fast-paced environment.</li><li>Good computer skills and familiarity with CRM systems.</li><li>Fluency in English (Arabic is an advantage).</li><li>Positive attitude and strong problem-solving skills.</li></ul>Job Type: Full-timeWork Location: In person

Light Vehicle Driver

Nasm Property Investment LLC

Nasm Property Investment is seeking a motivated, results‑oriented Listing Agent to join our dynamic real estate team in Abu Dhabi. The ideal candidate will be responsible for sourcing new property listings, particularly for sale and rent, engaging property owners, and managing the full lifecycle of listings. The role involves building strong relationships, conducting market evaluations, and achieving targets with the support of our marketing team.Key Responsibilities<ul><li>Proactively call property owners / landlords to generate leads and secure listings for sale or rent.</li><li>Advise owners on pricing strategies using market research and comparative market analysis.</li><li>Prepare and present listing agreements and necessary documentation, ensuring compliance with relevant regulations in Abu Dhabi.</li><li>Publish and manage property listings on all major online portals (e.g., Bayut, Property Finder, Dubizzle) and internal CRM.</li><li>Maintain and update listing details: availability, price changes, documentation, photos.</li><li>Track leads &amp; follow‑ups, schedule showings, respond to owner/tenant inquiries, negotiate terms where needed.</li><li>Maintain accurate daily/weekly activity reports: calls made, listings secured, status of each listing.</li><li>Stay informed about market trends, developments, regulations, and competition in Abu Dhabi.</li></ul>Qualifications &amp; Skills<ul><li>Strong communication skills in English &amp; Arabic preferred.</li><li>Ability to cold‑call owners and negotiate with confidence.</li><li>Good understanding of Abu Dhabi real estate market: pricing trends, areas, regulations.</li><li>Well‑organized, detail oriented, able to manage multiple listings and tasks.</li><li>Comfortable using a CRM system, online portals, MS Office tools.</li><li>Self‑motivated, target‑driven, with a strong work ethic.</li></ul>What We Offer<ul><li>Base salary + attractive commission structure.</li><li>Performance incentives and rewards for meeting / exceeding targets.</li><li>Training and support from marketing, &amp; admin teams.</li><li>Opportunity for growth within the company.</li><li>Work in a professional, dynamic real estate environment.</li></ul>Job Type: Full-timeWork Location: In person

Sales and Leasing - Listing Agent

Dream Wise Properties

Real Estate Sales Agent &ndash; Abu DhabiOwn visa (mandatory).We are looking for a motivated Real Estate Sales Agent to join our team in Abu Dhabi.Responsibilities:<ul><li>Assist potential buyers on how to best promote and market their properties to attract competitive offers.</li><li>Provide accurate information regarding property guidelines, rates, specifications, and availability.</li><li>Mediate negotiations between sellers and buyers, ensuring transparency and a fair exchange of information.</li><li>Evaluate property values by conducting market research and reviewing past transactions.</li><li>Present properties to prospective buyers and address their questions or concerns.</li><li>Generate and maintain updated lists of available properties for sale.</li><li>Stay informed about market trends and best practices.</li></ul>Requirements:<ul><li>Own visa (mandatory).</li><li>Valid UAE Driving License and own car.</li><li>Minimum 1 year experience as a Real Estate Agent OR 2 years experience in banking or outdoor sales.</li><li>Strong communication and negotiation skills.</li><li>Preferably based in Abu Dhabi.</li><li>Job Type: Full-time / Contract / Commission</li><li>Salary + Commission</li></ul>Job Type: Full-timeWork Location: In person

Real Estate Agent

Explore 120+ Call center agent in Abu Dhabi this April. Find roles across top companies and apply now to boost your career.