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call center agent

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Al Farah Group

AL FARAH RESTAURANTPosition Title: Call Center AgentEmployment Type: Full Time.Salary: Depending on experience and qualifications.Experience: Minimum 1 year in F &amp; B industryJob Location: Abu Dhabi, UAEJob Role:&middot; Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.&middot; Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.&middot; Active in upselling skills by promoting/suggesting additional menu items.&middot; Process customer orders and assign to the relevant outlets.&middot; Coordinate with outlets for timely orders to ensure to send products on time to customers.&middot; Follow up with customers to ensure that they receive food &amp; beverages as per the standards &amp; expectations and report any concerns to supervisor as required.&middot; Identify any order delays or other relevant complaints and report to the supervisor.&middot; Guide callers through troubleshooting, navigating the company site applications &amp; menu.&middot; Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; De-escalate situations involving dissatisfied customers by helping and support as per the company standards.&middot; Handle complaints / negative comments to the supervisor immediately.&middot; Manage and update customer database with the status of each customer.Skills Requirements:&middot; Fluent in English and Arabic language&middot; Positive attitude.&middot; Experience in dealing with customers.&middot; Great time management skills.&middot; Good computer skills.&middot; Good multi-tasking skills.Job Type: Full-timeAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>

Call Center Agent (ARABIC SPEAKER)

Ushi Nail Spa

Responsible for handling incoming calls, assisting clients with salon service inquiries, and managing appointment bookings. The role is based in the Al ain, Head Office and focuses mainly on receiving calls, coordinating appointments, and providing basic support to ensure a smooth customer experience. Limited outgoing calls may be required for appointment confirmations or follow-ups.Requirements:<ul><li>Female Candidate</li><li>Fluent in English and Arabic</li><li>Experience in Call handing and Customer Service</li><li>Good communication skills with a professional phone manner</li><li>Ability to manage appointment bookings and basic scheduling</li><li>Experience in a Salon or Beauty industry is an advantage</li><li>Open to flexible working hours, including shifts if required</li></ul>Interview location : Al Ain (No online)Job Type: Full-time

Salon Call Center Agent

Medical & Aesthetic Center

مطلوب لمركز طبي موظفين خدمه عملا و مبيعات كول سنترJob Type: Full-timeWork Location: In person

clinic Call Center Agent

AAR Enterprises

We are a leading Food &amp; Beverage group looking for a Arabic-speaking Call Center Agent to manage customer orders, delivery coordination, and support inquiries. We are seeking someone with strong communication skills who can work efficiently in a fast-paced environment.Key Responsibilities:<ul><li>Handle inbound &amp; outbound customer calls (Arabic &amp; English)</li><li>Take delivery orders and enter them accurately into the system</li><li>Coordinate with branches, kitchen, and delivery teams</li><li>Resolve customer complaints professionally</li><li>Maintain call records and follow company service standards</li><li>Update customers on promotions and offers</li></ul>Requirements:<ul><li>Fluency in Arabic (mandatory)</li><li>Good communication skills in English</li><li>Call Center or Customer Service experience (F&amp;B preferred)</li><li>Ability to multitask and work under pressure</li><li>Basic computer knowledge and POS handling</li><li>Flexible to work shifts, weekends, and public holidays</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Call Center Agent – Arabic Speaking (F&B )

Padra Medical center

Job Title: Call Center AgentCompany: Padra Medical CenterJob Summary: Padra Medical Center is seeking a professional, patient-focused Call Center Agent . The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul>Requirements<ul><li>Fluency in Arabic, English, and Urdu (Mandatory).</li><li>Minimum 1&ndash;2 years of call center experience, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul>Job Type: Full-time

Call Centre Agent

Amana Healthcare

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 
 
 The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.
 
 
 
 Responsibilities
 
 
 
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 <li>
 Handle inbound and outbound calls, emails, and customer inquiries; route calls to the appropriate M42 departments when needed.
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 Provide clear and accurate information on appointments, referrals, services, care providers, events, and campaigns.
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 Deliver a consistent customer‑centric experience in every call and email, in line with M42 standards.
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 Ensure timely resolution, escalation, and documentation of customer queries, complaints, and recommendations.
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 Liaise with internal M42 departments to obtain information and support effective complaint resolution.
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 Maintain professional communication, etiquette, and demeanor at all times.
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 Use effective call‑handling skills including proper greetings, active listening, clear questioning, and correct transfer procedures.
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 Comply with health, safety, incident reporting, and infection control policies at all times.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Minimum of 2 years&rsquo; relevant experience in the healthcare industry
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 Strong knowledge of medical terminology
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 Excellent computer, typing, and data entry skills
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 Working knowledge of multi‑line telephone systems
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 Fluent in spoken and written English
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 Fluent in spoken and written Arabic
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 </ul>
</div>

Agent, Contact Center

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