real estate agent

real estate sales agent Jobs in Abu Dhabi

real estate sales agent

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account support representative Jobs in Abu Dhabi

account support representative

call center agent

La Verde Property Management

Salary plus Commission/Bonus - Visa and Medical Insurance Must speak/write English Fluently, Proficient on Microsoft OfficeClient Communication:Handle a high volume of calls while maintaining professionalism and effective communication.Provide accurate and up-to-date information about properties, rental rates, amenities, and market trends.Address client/owner inquiries and concerns promptly and professionally.Lead Management:Identify and qualify potential leads from various sources, including online inquiries, referrals, and marketing efforts.Initiate follow-up calls and emails to nurture leads and move them through the sales funnel.Property Promotion:Maintain a thorough understanding of the properties listed by the company.Effectively communicate the features, benefits, and unique selling points of each property to potential clients.Database Management:Update and maintain a well-organized customer database with accurate client information, communication history, and preferences.Document interactions, inquiries, and outcomes for future reference.Problem Resolution:Address client concerns, complaints, and questions with empathy and professionalism.Escalate complex issues to the appropriate departments for resolution.Performance Metrics:Meet or exceed individual and team performance targets, including call volume, lead conversion rates, and customer satisfaction scores.Regularly review personal and team metrics to identify areas for improvement.Market Knowledge:Stay informed about the latest real estate market trends, property values, and legal regulations in Abu Dhabi to provide accurate information to clients.Collaboration:Collaborate closely with sales agents, marketing teams, and other departments to ensure a seamless customer experience.Continuous Learning:Participate in training sessions to enhance product knowledge, communication skills, and call handling techniques.Key Performance Indicators (KPIs):Conversion Rate: The percentage of leads that are successfully converted into qualified prospects or clients.Call Quality and Customer Satisfaction: Measured through post-call surveys or feedback, indicating the level of customer satisfaction with the interaction.Average Handling Time: The average duration of each call, including time spent providing information, addressing inquiries, and completing necessary documentation.Lead Response Time: The speed at which leads are contacted after their initial inquiry. Faster response times often lead to higher conversion rates.Lead-to-Appointment Rate: The percentage of leads that are successfully converted into scheduled property tours or appointments.Sales Contribution: The amount of revenue generated from calls you handle, either directly through conversions or indirectly through referrals to sales agents.First Call Resolution Rate: The percentage of client issues or inquiries that are resolved during the initial call, without the need for further follow-up.Cross-Selling and Upselling: The success rate of promoting additional properties or services to clients during the call.Client Retention Rate: The percentage of clients who continue to engage with the company's services after their initial interaction with you.Accuracy of Information: The percentage of times accurate and up-to-date information is provided to clients during calls.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Job Type: Full-time

Call Center Agent

Salary plus Commission/Bonus - Visa and Medical Insurance Must speak/write English Fluently, Proficient on Microsoft OfficeExperience in the same field is a mustClient Communication:Handle a high volume of calls while maintaining professionalism and effective communication.Provide accurate and up-to-date information about properties, rental rates, amenities, and market trends.Address client/owner inquiries and concerns promptly and professionally.Lead Management:Identify and qualify potential leads from various sources, including online inquiries, referrals, and marketing efforts.Initiate follow-up calls and emails to nurture leads and move them through the sales funnel.Property Promotion:Maintain a thorough understanding of the properties listed by the company.Effectively communicate the features, benefits, and unique selling points of each property to potential clients.Database Management:Update and maintain a well-organized customer database with accurate client information, communication history, and preferences.Document interactions, inquiries, and outcomes for future reference.Problem Resolution:Address client concerns, complaints, and questions with empathy and professionalism.Escalate complex issues to the appropriate departments for resolution.Performance Metrics:Meet or exceed individual and team performance targets, including call volume, lead conversion rates, and customer satisfaction scores.Regularly review personal and team metrics to identify areas for improvement.Market Knowledge:Stay informed about the latest real estate market trends, property values, and legal regulations in Abu Dhabi to provide accurate information to clients.Collaboration:Collaborate closely with sales agents, marketing teams, and other departments to ensure a seamless customer experience.Continuous Learning:Participate in training sessions to enhance product knowledge, communication skills, and call handling techniques.Key Performance Indicators (KPIs):Conversion Rate: The percentage of leads that are successfully converted into qualified prospects or clients.Call Quality and Customer Satisfaction: Measured through post-call surveys or feedback, indicating the level of customer satisfaction with the interaction.Average Handling Time: The average duration of each call, including time spent providing information, addressing inquiries, and completing necessary documentation.Lead Response Time: The speed at which leads are contacted after their initial inquiry. Faster response times often lead to higher conversion rates.Lead-to-Appointment Rate: The percentage of leads that are successfully converted into scheduled property tours or appointments.Sales Contribution: The amount of revenue generated from calls you handle, either directly through conversions or indirectly through referrals to sales agents.First Call Resolution Rate: The percentage of client issues or inquiries that are resolved during the initial call, without the need for further follow-up.Cross-Selling and Upselling: The success rate of promoting additional properties or services to clients during the call.Client Retention Rate: The percentage of clients who continue to engage with the company's services after their initial interaction with you.Accuracy of Information: The percentage of times accurate and up-to-date information is provided to clients during calls.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Call Center Agent - Female

The Muse UAE Boutique Spa

Job Description: We are currently seeking a professional and customer-focused Call Center Agent with previous experience in the salon, beauty to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul>Requirements:<ul><li>Proven experience in a call center or receptionist role, preferably within the salon or beauty industry in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul>How to Apply:<ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul>Job Type: Full-time

Call Center Agent (with Salon Experience)

Aldhafra Resort, Vignette Collection, by IHG

<div>
 
 
 About Us
 
 
 
 
 
 
 
 
 
 
 Aldhafra Resort, a serene desert retreat, is nestled on the edge of the Rub&rsquo; al Khali, the world&rsquo;s largest uninterrupted sand desert, just a short distance from the heart of Abu Dhabi. Blending the natural beauty of the desert with warm hospitality, the resort offers a welcoming escape for families, couples, and adventure seekers alike. With comfortable accommodations, a variety of dining options, and engaging activities, Aldhafra Resort provides a relaxing and memorable experience in a truly unique setting.
 
 
 
 
 
 As part of Aldar Hospitality and brought to life by the vision of Aldar Group, Aldhafra Resort reflects a commitment to creating meaningful destinations. Thoughtfully designed with sustainability and cultural authenticity in mind, the resort embraces the charm of the desert while ensuring a comfortable and enjoyable stay for guests of all ages. With Aldar Hospitality&rsquo;s dedication to exceptional service, Aldhafra Resort is an ideal getaway for those looking to unwind, explore, and connect with nature.
 
 
 
 
 
 
 About the Job
 
 
 
 As a Guest Service Center Agent, you are responsible for handling every phone call with care to provide a professional and customer-focused response to our guests, ensuring that their stay will become a memorable experience
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 Excellent phone etiquette and skills -communication and listening
 </li>
 <li>
 Basic computer proficiency
 </li>
 <li>
 Preferably having experience in customer service role, minimum of 2 years
 </li>
 </ul>
 
 
 
 
 
 Shape Your Career with Aldhafra Resort
 
 
 
 Join the team at Aldhafra Resort, a welcoming, family-friendly destination in the heart of the desert. Be part of creating memorable experiences for our guests while growing your career in a warm and supportive environment.
 
 
 
 
 
 
 Aldhafra Resort by Aldar Hospitality is an equal opportunity employer.
 
 
 
 
 We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application and interview process, be considered for a range of critical job functions and receive other benefits and privileges of employment ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation.
 
 
 
 
 Your information will be treated confidentially.
 
 
 
 
</div>

Telephone Operator (Agent,Guest Service Center)

Six Construct

<div>Company Description 
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide. 
Job Description 
<ul><li>
Telephone Handling &amp; Help Desk (CAFM)<ul><li>
Answer inbound calls and log them on CAFM.</li><li>
Make outbound calls to process customer complaints.</li><li>
Maintain helpdesk-related documents.</li><li>
Ensure smooth coordination between help desk and operations.</li><li>
Maintain knowledge of helpdesk policies and procedures.</li><li>
Achieve key performance indicators (KPIs) and support team members.</li><li>
Proactively monitor and address outstanding maintenance calls.</li><li>
Gather feedback from departments and update customers.</li><li>
Coordinate with helpdesk operators.</li><li>
Ensure timely completion of work as per service level agreement.</li><li>
Update and maintain CAFM data.</li><li>
Issue maintenance plans monthly and ensure compliance.</li><li>
Complete task-related data loading on CAFM.</li><li>
Manage helpdesk requests via email, chat, and WhatsApp.</li><li>
Maintain efficient filing systems.</li></ul></li><li>
Ensure compliance with company policies and procedures.</li><li>
Participate in special projects and support organizational functioning.</li><li>
Undertake additional duties as required for smooth departmental operation.</li><li>
Adhere to company policies and procedures.</li><li>
Promote and implement equal opportunities policies.</li><li>
Comply with safeguarding commitments.</li><li>
Manage risk and ensure compliance with health and safety policies.</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years of relevant experience in customer service &amp; call centre, preferably in Facility Management industry.</li><li>
Graduate in Higher Secondary School; Bachelor's degree in any stream is a plus.</li><li>
Sound knowledge in MS &ndash; Office, telephone etiquette, customer services certifications.</li><li>
Excellent communication skills in English &amp; Arabic read &amp; write Basic report writing skills.</li><li>
Team player.</li><li>
Customer Relationship Management</li><li>
The ability to listen to others understand and interpret their views analysis and provided advice/solutions.</li><li>
Excellent oral and written communication skills with the ability to communicate effectively with both technical and non&ndash;technical staff.</li><li>
Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization.</li><li>
Must be able to set and negotiate priorities with the customer &amp; contractors for themselves, and subsequently programs workload to achieve results and meet deadlines.</li><li>
Able to concentrate and focus on a range of issues.</li><li>
Capable of working in a demand driven service.</li><li>
Process and Procedure writing skills.</li></ul> 

Additional Information 
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded &amp; engaged. Career opportunities &amp; training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration</div>

Helpdesk Operator

Hilton

<div>Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

City Plaza Real Estate

Job Description &ndash; Listing AgentPosition Overview: We are seeking a motivated and detail-oriented Listing Agent to join our real estate team. The Listing Agent will be responsible for managing property listings, building strong client relationships, and ensuring properties are marketed effectively to achieve quick and profitable sales.Key Responsibilities:<ul><li>Meet with property owners to discuss and evaluate listing opportunities.</li><li>Advise clients on market conditions, pricing strategies, and staging recommendations.</li><li>Prepare and present listing agreements, contracts, and required documentation.</li><li>Coordinate professional photography, staging, and marketing materials for listings.</li><li>Market properties through multiple channels, including MLS, online platforms, social media, and open houses.</li><li>Respond to inquiries from potential buyers and buyer agents in a timely and professional manner.</li><li>Negotiate offers on behalf of sellers to achieve the best possible terms.</li><li>Maintain regular communication with clients to provide updates throughout the sales process.</li><li>Ensure all transactions comply with legal requirements, company policies, and ethical standards.</li><li>Keep up-to-date with real estate market trends, local area knowledge, and competitor activity.</li></ul>Qualifications:<ul><li>Proven experience as a real estate agent, preferably with a focus on listings.</li><li>Strong knowledge of real estate laws, regulations, and best practices.</li><li>Excellent negotiation, communication, and customer service skills.</li><li>Ability to build trust and long-term relationships with clients.</li><li>Proficiency in CRM systems, MLS platforms, and online marketing tools.</li></ul>Skills &amp; Competencies:<ul><li>Self-motivated and results-driven.</li><li>Strong organizational and time-management skills.</li><li>Ability to work independently and collaboratively in a team environment.</li><li>Attention to detail with strong presentation skills.</li></ul>Job Type: Full-time

Listing Agent ( Real Estate )

Explore 212+ Call center agent in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.