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call center agent

Dr Firas Dental & Orthodontic Center

We are looking for a Call Center Agent to join our Customer Service team in a busy dental healthcare setting. The role focuses on handling inbound and outbound patient calls, appointment scheduling, and ensuring excellent patient experience in line with the center&rsquo;s service standards.The Call Center Agent will act as a key link between patients and clinical teams, ensuring calls are answered promptly, patient inquiries are handled professionally, and appointments are efficiently managed using the clinic&rsquo;s EMR and call management systems. Attention to detail, clear communication, and a patient-centered attitude are essential for success in this role.<ul><li>Handle patient calls within service standards</li><li>Book, confirm, reschedule, and follow up appointments</li><li>Manage no-show, cancelled, and missed appointments</li><li>Update and maintain accurate patient records in the system</li><li>Coordinate with dentists and front desk for smooth patient flow</li><li>Ensure data confidentiality and compliance with healthcare policies</li></ul>Preferred Profile<ul><li>Experience in a healthcare or dental call center is an advantage</li><li>Fluent in English &amp; Arabic</li><li>Familiar with EMR systems and call management tools (e.g., 3CX is a plus)</li><li>Strong communication, organization, and customer service skills</li></ul>Job Type: Full-time

Call Center Agent

Marriott International

<div>Additional Information 
Job Number26019447 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID/Call Center Agent

RE/MAX Smart Concept

Job description:Job description:Hiring Now: Real Estate Sales AgentsRE/MAX Smart Concept Real Estate Company &ndash; Abu DhabiPriority Languages:Latin American Spanish, Russian, Chinese, British English, KoreanCandidates fluent in any of the above languages will be given strong preference.About UsAt RE/MAX Smart Concept, we do more than sell properties. We build successful real estate careers. As part of the world&rsquo;s number one real estate brand, we provide our agents with advanced systems, global exposure, and a collaborative culture designed for long-term growth and high performance.What We OfferFull-time support staff including Listing Team and Property Management Team.Transaction coordination and legal support.Non-competing broker environment.Personalized agent website and marketing support.Lead generation training.International sales exposure.Multiple commission plans.Ongoing business and system training.A collaborative, growth-driven culture backed by the world&rsquo;s most recognized real estate brand.Tools and Professional IdentityPersonal RE/MAX Smart Concept email and agent profile page.Access to MAX Center with exclusive training, tools, and insights.Business cards and digital business card.PREAD AI system training for smarter client advisory.Career Growth PathProgression from Secondary Market to Off-Plan and International Markets.Global certifications including CIPS, SRS, and ABR.Lead pools generated from events and marketing activities.Dedicated personal assistant for top achievers.A culture focused on collaboration, talent development, and long-term sustainability.Our Core ValuesUser experience through deep understanding of client needs.Talent-driven teamwork combining thinkers, feelers, and doers.Sustainability through smart environments and investments.Smart investments powered by technology and future-ready insight.Who We Are Looking ForAmbitious and self-driven individuals with strong communication and negotiation skills.Ability to work independently and within a team environment.Real estate experience is an advantage but not required.Full training will be provided for the right candidates.Job Type: Full-timeLocation: Abu Dhabi# Property Consultant# Real Estate Consultant# Real Estate Agent#Sales Consultant &ndash; Real Estate# Leasing Consultant#Property Advisor#Real Estate Specialist#Real Estate Executive# Abu Dhabi Real Estate#UAE Property Market# Off‑Plan Specialist UAE# Secondary Market UAE# Lead Generation#Client Relationship Management#Negotiation Skills# Closing Deals# Market Research# Property Valuation# Sales Target Achievement# CRM Management# Prospecting# Off‑Plan Sales#Secondary Market Sales# Luxury Real Estate# Freehold Properties# Investment Properties#Real Estate Brokerage# Property Management# Developer Projects# Commission Based#High Commission Structure# Incentive Driven# Attractive Commission#Performance Bonus#Fast‑Growing Real Estate Company# Multinational Team# High‑Earning Potential# Immediate Hiring# Urgent HiringJob Type: Full-timeJob Type: Full-timeWork Location: On the road

Real Estate Sales Agent

Hiring Now: Real Estate Sales AgentsRE/MAX Smart Concept Real Estate Company &ndash; Abu DhabiPriority Languages:Latin American Spanish, Russian, Chinese, British English, KoreanCandidates fluent in any of the above languages will be given strong preference.About UsAt RE/MAX Smart Concept, we do more than sell properties. We build successful real estate careers. As part of the world&rsquo;s number one real estate brand, we provide our agents with advanced systems, global exposure, and a collaborative culture designed for long-term growth and high performance.What We OfferFull-time support staff including Listing Team and Property Management Team.Transaction coordination and legal support.Non-competing broker environment.Personalized agent website and marketing support.Lead generation training.International sales exposure.Multiple commission plans.Ongoing business and system training.A collaborative, growth-driven culture backed by the world&rsquo;s most recognized real estate brand.Tools and Professional IdentityPersonal RE/MAX Smart Concept email and agent profile page.Access to MAX Center with exclusive training, tools, and insights.Business cards and digital business card.PREAD AI system training for smarter client advisory.Career Growth PathProgression from Secondary Market to Off-Plan and International Markets.Global certifications including CIPS, SRS, and ABR.Lead pools generated from events and marketing activities.Dedicated personal assistant for top achievers.A culture focused on collaboration, talent development, and long-term sustainability.Our Core ValuesUser experience through deep understanding of client needs.Talent-driven teamwork combining thinkers, feelers, and doers.Sustainability through smart environments and investments.Smart investments powered by technology and future-ready insight.Who We Are Looking ForAmbitious and self-driven individuals with strong communication and negotiation skills.Ability to work independently and within a team environment.Real estate experience is an advantage but not required.Full training will be provided for the right candidates.Job Type: Full-timeLocation: Abu Dhabi# Property Consultant# Real Estate Consultant# Real Estate Agent#Sales Consultant &ndash; Real Estate# Leasing Consultant#Property Advisor#Real Estate Specialist#Real Estate Executive# Abu Dhabi Real Estate#UAE Property Market# Off‑Plan Specialist UAE# Secondary Market UAE# Lead Generation#Client Relationship Management#Negotiation Skills# Closing Deals# Market Research# Property Valuation# Sales Target Achievement# CRM Management# Prospecting# Off‑Plan Sales#Secondary Market Sales# Luxury Real Estate# Freehold Properties# Investment Properties#Real Estate Brokerage# Property Management# Developer Projects# Commission Based#High Commission Structure# Incentive Driven# Attractive Commission#Performance Bonus#Fast‑Growing Real Estate Company# Multinational Team# High‑Earning Potential# Immediate Hiring# Urgent HiringJob Type: Full-timeWork Location: On the road

Real Estate Broker

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

Explore 123+ Call center agent in Abu Dhabi this February. Find roles across top companies and apply now to boost your career.