customer service representative Jobs in Abu Dhabi

customer service representative

sales agent

guest service agent

call center / call agent - only female Jobs in Abu Dhabi

call center / call agent - only female

call center agent / customer service representative Jobs in Abu Dhabi

call center agent / customer service representative

call center agent

Healthline Day Care Surgery

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.Roles and Responsibilities:As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.Documentation: Maintaining accurate and organized patient records, ensuring data integrity.Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.Qualifications:To be successful in this role, you should possess:<ul><li>Arabic and english fluency is required</li><li>Strong communication skills, both verbal and written.</li><li>Exceptional customer service skills with a patient-oriented approach.</li><li>Ability to handle a high call volume and work effectively in a fast-paced environment.</li><li>Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Call Center Agent / Customer Service Representative

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

Unique Homes Worldwide Properties

Key Responsibilities:<ul><li>Handle inbound and outbound calls related to property inquiries, listings, and client follow-ups.</li><li>Qualify leads based on budget, location preference, and property type.</li><li>Schedule appointments for property viewings with agents.</li><li>Update and manage the CRM system with accurate client details and follow-up actions.</li><li>Respond promptly to WhatsApp, email, and social media inquiries.</li><li>Coordinate with the sales and leasing team to ensure smooth client handling.</li><li>Maintain strong product knowledge of available listings and market updates.</li><li>Follow up with leads and provide excellent customer service to ensure conversion.</li><li>Prepare daily call and lead reports for management review.</li></ul>Job Type: Full-time

Call center agent-Real estate (Female-Arab)

Al Taradi Properties LLC

Looking For Only Nationality : PhilippinesA real estate call center manages inbound and outbound calls for real estate activities, handling inquiries about buying, selling, and renting properties.Key functions and responsibilities<ul><li>Lead management: Making outbound calls to potential clients, following up on leads from marketing campaigns, and qualifying prospects.</li><li>Client support: Answering general inquiries about listings, services, and processes; handling issues and complaints; and providing information on financing and legal aspects.</li><li>Scheduling and coordination: Scheduling property viewings and appointments, and coordinating with real estate agents.</li><li>Data entry: Maintaining accurate client records, updating customer profiles, and entering data .</li><li>Market knowledge: Staying informed about market trends, available properties, and company policies to provide up-to-date information to callers.</li><li>Performance: Meeting or exceeding performance metrics like call handling time, conversion rates, and customer satisfaction scores.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthExperience:<ul><li>UAE: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Call Center / Call Agent - Only Female

NMC Health plc

<div>To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller.</div>
 <div>3.1 Call Centre Executives are ultimately responsible for the call center procedure
 
3.2 Executives have the responsibility to answer the telephone at all times and at no time the telephone be left unattended.
 
3.3 To ensure calls should be attended on or before the third ring promptly
 
3.4 Voice clarity should be there so that the caller will be in a position to understand.
 
3.5 Please remember that you are working for a Hospital and act with responsibility.
 
3.6 Need to note down the details clearly so that there is no miscommunication at any point of time. For this purpose always keep the note/writing pad and pencil near the phone and note the following for clarity:
 
3.6.1. Caller&rsquo;s name (asking caller for correct spelling)
 
3.6.2. Caller Company / institution
 
3.6.3. Ask for phone number and extension
 
3.6.4. Reason for calling
 
3.6.5. Be sure to fill in the date, time and your initials
 
3.6.6. Place the message slip in a conspicuous place in the caller party office
 
3.7 Speak clearly and distinctly in a pleasant tone of voice. Always start the conversation in the following manner:
 
3.7.1. Wish the caller as per the time of the day (e.g. Good Morning)
 
3.7.2. Mention the Organization name (e.g. NMC Royal Hospital)
3.7.3. Mention your name (e.g. my name is &hellip;&hellip;&hellip;&hellip;&hellip;..)
 
3.7.4. How can I help you?
 
3.8 Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby.
 
3.9 When transferring a call be sure that you explain the caller that you are doing so and the department/person you are transferring. When the call is picked up by the concerned person/department, explain to them who is on the other end that you are transferring and the subject matter of their call if possible.
 
3.10 Remember that Call Center Executive is the first contact from the Hospital and that first impression will stay with the caller long after the call is completed if it is attended with care.
 
3.11 If you come to know that the caller has reached the wrong department, be courteous and redirect them to the concerned department/person. If possible find out the requirement of the caller and try to help them.
 
3.12 If the concerned person whom the caller is looking for is not available then provide a tactful response so that caller will be satisfied.
 
3.13 Complaints should be directed to the concerned department, if you feel that it is difficult to handle then transfer to Customer Relations Department.
 
3.14 When handling a rude or impatient callers:
 
3.14.1. Stay calm, try to remain diplomatic and polite, getting angry will only irritate them more.
 
3.14.2. Always show willingness to resolve the problem or conflict
 
3.14.3. Try to think like the caller; remember their problems and concerns are important.
 
3.14.4. Offer to have your supervisor talk to the caller or call him/her back if the caller persists
 
3.14.5. Sometimes the irate caller just wants someone in a supervisory capacity to listen to them even if you are able to help them, in those situations connect the call to the concerned people.
 
3.14.6. Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
 
3.14.7. Work accordance with the documented OSH procedures and instructions, specific responsibilities
 
3.14.8. Be familiar with emergency and evacuation procedures
 
3.14.9. Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
 
3.14.10. Comply with Waste management procedures and policies
 
3.14.11. Attend applicable OSH/Infection control training programs, mock drills and awareness programs</div>
 <div>4.1 Preferably a college graduate in any discipline.
 
4.2 Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.
 
4.3 Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment and operation of multi-line switchboard system.
 
4.4 Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.
 
4.5 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
 
4.6 Patient focused; service oriented; patient and understanding.
 
4.7 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
 
4.8 Reliable, punctual, dependable, and responsive.
 
4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</div>

Call Centre Executive

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

Property Square Real Estate and General Maintenance

Property Square Real Estate is Hiring!Join Our TeamWe are looking for experienced CALL CENTER &amp; LISTING AGENTSRequirements:- Ensure good customer service and handle complaints- Should have property listing experience on property portals (PF, Bayut, Dubizzle) - Has knowledge about Madhmoun process- Manage inbound and outbound calls- Keep records updated and analyze performance- Ensuring compliance with company policies and real estate regulations- Coordinating with other departments (sales, marketing, brokers)Why Join Us?- Although the base salary is modest, our highly competitive commission structure allows for greater overall income than most in the market- Work with a dynamic and professional team- Competitive salary with growth opportunities- Be part of one of Abu Dhabi's top property management firmsIf you have the passion, expertise, and drive to succeed in real estate, we want to hear from you!Basic Requirements :- Candidate MUST have Good English and Arabic Speaking &amp; writing SkillsShould be willing to work 6 Days a weekReal Estate Background candidates will be preferredShould know how to handle work load.Should be willing to attends Real Estate Related Events, Trainings outside office.GOOD BASIC SALARY ALONG WITH COMMISSION will be offered.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Real Estate Call Center & Listing Executive

Explore 326+ Call center agent in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.