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call center agent

Uniquie Homes Worldwide Properties LLC

<ul><li>With at least 2-5 years of experience in the home country or the UAE</li><li>Answer calls and respond to emails</li><li>Handle customer inquiries both over the phone and by email</li><li>Research required information using available resources</li><li>Manage and resolve customer complaints</li><li>Provide customers with product and service information</li><li>Enter new customer information into system</li><li>Update existing customer information</li><li>Process orders, forms and applications</li><li>Identify and escalate priority issues</li><li>Route calls to appropriate resource</li><li>Follow up customer calls where necessary</li><li>Document all call information according to standard operating procedures</li><li>Complete call logs</li><li>Contact businesses or private individuals by phone</li><li>Maintain customer/potential customer data bases</li></ul>Job Types: Full-time, PermanentWork Location: In person

Call Center Agent-Female

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Center Executive - UAEN

Dr Firas Dental & Orthodontic Center

Call Center AgentJob Description: A Call Center Agent is responsible for scheduling patient appointments, handling inquiries regarding services and treatments, assisting with insurance-related questions, managing patient records, and providing follow-up support. The role serves as the primary point of contact for patients and requires strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic&rsquo;s system.Responsibilities<ul><li>Receive and document patient complaints, ensuring all relevant details are accurately and comprehensively recorded, including the nature of the complaint, timeline of events, and specific concerns raised by the patient.</li><li>Maintain open communication with patients throughout the complaint resolution process by providing updates, addressing concerns, and ensuring patient satisfaction with the outcome.</li><li>Handle all patient information with strict confidentiality in compliance with privacy regulations and organizational policies.</li><li>Responsible for booking, confirming, and rescheduling patient appointments in coordination with clinic operations.</li><li>Manage and optimize dentists&rsquo; schedules to ensure efficient utilization of time and minimize gaps, cancellations, and delays.</li><li>Coordinate with Front Desk and clinical teams to align patient bookings with treatment availability and priority cases.</li><li>Monitor daily schedules and proactively adjust appointments when necessary to accommodate operational requirements.</li><li>Ensure accurate entry and updating of appointment details in the EMR system.</li></ul>Qualifications<ul><li>Minimum of 1 year experience in a dental setting (required)</li><li>Arabic speaker is a must</li><li>Knowledge of EMR systems is an advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to handle patient concerns professionally and with empathy</li></ul>Job Type: Full-timeWork Location: In person

Dental Call Center Representative

Royal Swiss Auto Services

Job Summary:The Call Center Agent is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, providing product and service information, and ensuring excellent customer satisfaction. The role requires strong communication skills, patience, and the ability to handle customer concerns professionally and efficiently.Key Responsibilities:<ul><li>Answer incoming customer calls in a professional and timely manner</li><li>Make outbound calls for follow-up, customer feedback, or service updates</li><li>Respond to customer inquiries regarding products, services, appointments, and complaints</li><li>Resolve customer issues and escalate complex cases to the supervisor when necessary</li><li>Maintain accurate records of customer interactions, transactions, and feedback</li><li>Update customer information in the system accurately</li><li>Coordinate with internal departments to ensure customer requests are handled properly</li><li>Follow company policies, procedures, and customer service standards</li><li>Meet daily, weekly, and monthly performance targets</li><li>Handle customer complaints calmly and professionally</li><li>Ensure high levels of customer satisfaction and service quality</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or Diploma in any related field</li><li>Previous experience in call center or customer service is preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict resolution abilities</li><li>Good computer knowledge and data entry skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Professional attitude and customer-focused mindset</li><li>Knowledge of CRM systems is an advantage</li><li>Flexible to work shifts if required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you agree for the salary of AED 3,500 + Commission ?</li><li>Can you join immediately ?</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Call Centre Agent

Cherie clinic

Job Description:We are looking for a professional and customer-focused Call Center Executive who is a native Arabic speaker to join our team. The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.Key Responsibilities:Handle inbound and outbound calls in Arabic professionallyAssist patients with inquiries, appointments, and medical informationMaintain accurate records of customer interactionsProvide high-quality customer service and resolve issues promptlyCoordinate with internal medical teams when requiredRequirements:Native Arabic speaker (mandatory)Minimum 2 years of experience in a call center within the medical/healthcare fieldStrong communication and interpersonal skillsAbility to handle sensitive information with confidentialityBasic computer knowledge.Preferred Qualifications:Experience in hospitals, clinics, or healthcareJob Type: Full-timeWork Location: In person

Call Center Representative

<div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>High School Diploma or equivalent Degree
</li><li>College Diploma - Any discipline or related fields.
</li><li>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</li></ul></div>

Call Center Executive -UAEN

Kavak

Job Information Date Opened 04/29/2026 Job Type Full time Industry Automotive State/Province Abu Dhabi City Abu Dhabi Zip/Postal Code 51133 Country United Arab Emirates About Us Who WE are? KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car. But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world. Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. Wanna join us on this exciting ride? Job Description As a Commercial Agent at our Mushrif Mall kiosk in Abu Dhabi, you will be the face of our company, helping customers navigate the process of buying or selling pre-owned cars. This role is open to UAE Nationals and focuses on supporting Kavak&rsquo;s purchase team. You will guide customers through the process of buying or selling pre-owned vehicles while ensuring a seamless and professional customer experience. Your role is essential in building trust, maintaining client relationships, and delivering excellence in automotive retail. Requirements UAE National with Family Book English proficiency, as well as Arabic. Positive attitude and integrity to build trust and achieve success while offering a jaw-dropping experience to our customers Minimum 1&ndash;2 years of experience in Customer facing roles, Call Center, Appointment Coordination, or a related role. Confident using CRM, scheduling tools, and digital communication platforms. Customer-first mindset with a calm, professional, and solution-oriented approach. Team player who collaborates effectively with teams. Excellent verbal and written communication skills A deep understanding of our value proposition and the ability empathise with others Ability to handle rejection, stay motivated, and adapt to changing circumstances Benefits Life insurance Preferential price for retail cars upon completion of probation period 22 working days of holidays Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you! Pay: Up to AED10,000.00 per month

Commercial Agent (Mushrif Mall)

Explore 168+ Call center agent in Abu Dhabi this May. Find roles across top companies and apply now to boost your career.