customer service officer Jobs in Abu Dhabi

customer service officer

reservations agent

sales representative

trainer/ quality analyst - contact center ( bilingual - english/ arabic ) Jobs in Abu Dhabi

trainer/ quality analyst - contact center ( bilingual - english/ arabic )

call center operations manager Jobs in Abu Dhabi

call center operations manager

call center agent

Seven Stars Filter Factory

(Female Arab Speaking) We are seeking dedicated and customer-focused individuals to join our real estate call center team. As a Real Estate Call Center Agent, you will be responsible for handling incoming and outgoing calls related to real estate inquiries, providing exceptional customer service, and assisting clients with their property needs. This position requires excellent communication skills, a professional demeanor, and the ability to work in a fast-paced environment.Responsibilities:1. Answer incoming calls from clients and prospective buyers or sellers and provide accurate and detailed information about available properties, pricing, and the real estate process.2. Make outbound calls to follow up with leads, schedule property showings, and confirm appointments with agents or brokers.3. Build rapport and establish relationships with clients to understand their specific needs and preferences in order to offer personalized real estate solutions.4. Assist clients in navigating through the real estate buying or selling process, including explaining paperwork, procedures, and legal requirements.5. Manage a high volume of calls, emails, and other forms of communication promptly and professionally, ensuring all inquiries are addressed in a timely manner.6. Maintain accurate and up-to-date client information and interactions in the CRM system.7. Collaborate with real estate agents, brokers, and other team members to ensure seamless communication and provide support as needed.8. Identify and escalate potential issues or concerns to the appropriate parties within the organization.9. Stay informed about current real estate market trends, industry regulations, and company policies to provide accurate and reliable information to clients.10. Achieve individual and team performance targets, such as call volume, conversion rates, and customer satisfaction metrics.WhatsApp # &quot;0569261077&quot;Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthLanguage:<ul><li>English and Arabic (Required)</li></ul>

Call Center Agent

Miramar Real Estate Management

Call Center Agent &ndash; Arabic Speaker OnlyLocation: Abu Dhabi / DubaiSalary: 3,500 &ndash; 5,000 AED + Attractive Commission StructureJob Type: Full-TimeAbout the RoleWe are looking for a motivated Arabic-speaking Call Center Agent to join our team. You will be responsible for handling inbound and outbound calls, assisting clients, providing information, and supporting the sales team to achieve company goals.ResponsibilitiesHandle inbound customer inquiries professionally and efficientlyMake outbound calls to potential leads and existing clientsSchedule appointments and follow up on inquiriesProvide accurate information about services/productsMaintain CRM records and update client detailsWork closely with the sales team to support conversionsMeet daily/weekly targets for calls, follow-ups, and lead generationRequirementsArabic speaker (mandatory)Strong communication and customer service skillsAbility to handle pressure and multitask1-2 years Experience is a mustBasic computer skills and CRM knowledgePositive attitude, teamwork mindset, and strong work ethicWhat We OfferCompetitive salary: 3,500 &ndash; 5,000 AEDHigh commission structure based on performanceGrowth opportunitiesSupportive and professional work environmentHow to ApplySend your CV to: hr@miramar-uae.comJob Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

The Wave Lounge Beauty Spa

JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST FOR CLEANING &amp; MEP COMPANYThe Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP&rsquo;s.Key Responsibilities:1. Customer Service &amp; Call Handling2. Appointment Scheduling &amp; Coordination3. Sales &amp; Upselling4. Data Entry &amp; Record-Keeping5. Customer Feedback &amp; Satisfaction6. Compliance &amp; Quality Assurance7. Technical &amp; System Proficiency8. Transportation CoordinationWork Schedule &amp; Expectations<ul><li>Flexible working hours, including evenings, weekends, and peak business periods as required.</li><li>Active participation in team meetings, training sessions, and performance reviews.</li><li>Maintain a professional and friendly demeanor at all times.</li></ul>QUALIFICATIONS/REQUIREMENTS<ul><li>Minimum 3-4 years&rsquo; experiences in a Reception or Customer Services role, preferably in a CLEANING &amp; MEP Company (Homeservice)</li><li>Minimum 2 years&rsquo; experience in a call centre.</li><li>Minimum 2 years&rsquo; experience in handling POS.</li><li>Strong computer skills and knowledge of Excel and Outlook.</li><li>Ability to manage work flow and priorities</li><li>High level of customer service</li><li>Highly articulate</li><li>Flawless communication skills</li><li>Sitting for extended periods of time</li><li>A HOMESERVICE call centre experience is a plus</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Urban Scope Building Maintenance LLC

Job Title: Female Call Center Executive/ Marketing Location: Khalidiya, Abu Dhabi Salary: AED 3,000 &ndash; AED 4,000 (Based on Experience) Availability: Immediate Joiners Preferred Languages Required: Arabic and English (Fluent) Contract Type: Full-TimeJob Overview:We are hiring a bilingual Call Center Executive (Arabic &amp; English) for a full-time role in Khalidiya. The position focuses exclusively on incoming calls. The ideal candidate will provide accurate information about company services, professionally handle customer inquiries, and ensure all requests are properly directed to the relevant departments.Key Responsibilities:<ul><li>Answer incoming calls promptly and professionally in Arabic and English</li><li>Provide clear, accurate information about services offered</li><li>Listen actively and collect essential details from customer inquiries</li><li>Record and forward inquiries or service requests to the appropriate department</li><li>Maintain detailed and organized records of all calls and communications</li><li>Deliver excellent customer service and maintain a polite and helpful tone</li><li>Follow internal procedures and ensure timely follow-up when needed</li></ul>Requirements:<ul><li>Fluent in Arabic and English (both spoken and written)</li><li>Prior call center or customer service experience preferred</li><li>Immediate availability to join</li><li>Excellent verbal communication and listening skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to use basic computer systems and CRM tools</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

NorthBay - Pakistan

<div>
 
 Experience:
 
 8+ Years
 
 
 
 Location:
 
 Hybrid / Remote &ndash; UAE
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 About The Role
 
 
 
 We are looking for a
 
 Lead Developer (Amazon Connect)
 
 who is hands-on and experienced in designing, developing, and delivering
 
 contact center solutions
 
 leveraging
 
 Amazon Connect
 
 and AWS services. The ideal candidate will have extensive experience in
 
 building scalable call center systems
 
 , leading technical design, and ensuring seamless integrations across enterprise environments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
 </li>
 <li>
 Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
 </li>
 <li>
 Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
 </li>
 <li>
 Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
 </li>
 <li>
 Ensure scalability, reliability, and compliance with security and performance best practices.
 </li>
 <li>
 Mentor junior engineers and ensure technical excellence across project teams.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 8+ years of total software development experience.
 </li>
 <li>
 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
 </li>
 <li>
 Proven experience in delivering enterprise-grade call center or customer engagement platforms.
 </li>
 <li>
 Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
 </li>
 <li>
 Experience in IVR development, telephony, SIP, and call routing.
 </li>
 <li>
 Strong analytical, communication, and leadership skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 AWS Certified Developer / Solutions Architect.
 </li>
 <li>
 Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
 </li>
 <li>
 Familiarity with AI/ML and real-time analytics in contact center environments.
 </li>
 </ul>
</div>

Lead Developer – Amazon Connect

NorthBay Solutions

<div><h2 class="jobSectionHeader">Lead Developer &ndash; Amazon Connect</h2>
Experience: 8+ Years 
Location: Hybrid / Remote &ndash; UAE 
Employment Type: Full-time<h3 class="jobSectionHeader">
About the Role</h3>
We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Lead the end-to-end design and development of Amazon Connect-based contact center solutions.</li><li>
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.</li><li>
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.</li><li>
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.</li><li>
Ensure scalability, reliability, and compliance with security and performance best practices.</li><li>
Mentor junior engineers and ensure technical excellence across project teams.</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Experience</h3><ul><li>
8+ years of total software development experience.</li><li>
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).</li><li>
Proven experience in delivering enterprise-grade call center or customer engagement platforms.</li><li>
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).</li><li>
Experience in IVR development, telephony, SIP, and call routing.</li><li>
Strong analytical, communication, and leadership skills.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
AWS Certified Developer / Solutions Architect.</li><li>
Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.</li><li>
Familiarity with AI/ML and real-time analytics in contact center environments.</li></ul>
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251 call center agent jobs IN Abu Dhabi

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Customer Service Advisor - Arabic Speaker - Abudhabi

Lead Developer – Amazon Connect

Lead Developer – Amazon Connect