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call center agent

Acacia Advanced Medical Center

The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner. This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital&rsquo;s operations.Key Responsibilities:<ul><li>Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns.</li><li>Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions.</li><li>Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies.</li><li>Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems.</li><li>Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters.</li><li>Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries.</li><li>Collaborate with fellow call center staff to improve service quality and patient satisfaction.</li><li>Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,500.00 per monthWork Location: In person

Call Center Agent (Healthcare)

Uniquie Homes Worldwide Properties LLC

<ul><li>With at least 2-5 years experiences.</li><li>Answer calls and respond to emails</li><li>Handle customer inquiries both over the phone and by email</li><li>Research required information using available resources</li><li>Manage and resolve customer complaints</li><li>Provide customers with product and service information</li><li>Enter new customer information into system</li><li>Update existing customer information</li><li>Process orders, forms and applications</li><li>Identify and escalate priority issues</li><li>Route calls to appropriate resource</li><li>Follow up customer calls where necessary</li><li>Document all call information according to standard operating procedures</li><li>Complete call logs</li><li>Contact businesses or private individuals by phone</li><li>Maintain customer/potential customer data bases</li></ul>Job Types: Full-time, PermanentWork Location: In person

Call Center Agent Female

United Al Saqer Heavy Equipment LLC

<div>
 
 Job Description
 
 
 
 
 ADMIN/ RECEPTIONIST/CALL CENTER AGENT
 
 
 
 
 United Al Saqer Group (UASG)
 
 
 
 We are seeking a proactive and organized
 
 Admin/Receptionist/Call Center Agent
 
 professional to support various departments in Abu Dhabi and ensure smooth administrative and front-office operations.
 
 
 
 Your profile
 
 
 
 Switched on and passionate, you will quickly adapt to processes, products, and services. With strong commitment and drive, you will be supported with training to reach your full potential.
 
 
 
 Rewards
 
 
 
 Your hard work will be rewarded with the opportunity to join one of the leading companies in the U.A.E., the chance to work with people from different backgrounds, along with on-going training and career development.
 
 
 
 Work location:
 
 
 
 Abu Dhabi
 
 
 Job requirements
 
 
 <ul>
 <li>
 Education: Minimum High School Diploma or equivalent
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, management, and team members
 </li>
 <li>
 Language Skills: Proficiency in English and Arabic (reading, writing, and comprehension)
 </li>
 <li>
 Computer Skills: Familiarity with MS Office, CRM systems, and telephone systems
 </li>
 <li>
 Time Management: Strong organizational skills with the ability to manage tasks efficiently and provide timely support
 </li>
 <li>
 Analytical Skills: Ability to gather and analyze data, understand customer needs, and contribute to improving processes and strategies
 </li>
 <li>
 Strong administrative skills and a collaborative team-oriented mindset
 </li>
 </ul>
</div>

Admin/Receptionist/Call Center Agent | UAE National | Abu Dhabi

K.S. Healthcare Services, LLC

Key Responsibilities<ul><li>Manage inbound and outbound calls professionally</li><li>Assist customers/patients with inquiries, appointments, and service requests</li><li>Provide accurate information and ensure positive customer experience</li><li>Maintain call logs and follow internal procedures</li></ul>Requirements<ul><li>Fluency in Arabic &amp; English</li><li>Previous healthcare or medical call centre experience preferred</li><li>Strong communication and customer‑handling skills</li><li>Ability to work in a dynamic, fast‑paced environment</li><li>Must be based in Dubai or willing to relocate</li></ul>Benefits<ul><li>Company Visa</li><li>Medical Insurance</li><li>30 Days Paid Annual Leave</li><li>Trainning Support</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li></ul>Language:<ul><li>Fluent Arabic (Required)</li></ul>Work Location: In person

Call Center Representative (Arabic Speaker)

Open Home Properties

Job DescriptionOpen Home Property is looking for a motivated and customer-focused Call Center Representative to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with inquiries, and providing excellent customer service in a professional manner.Freshers who are eager to learn and build a career in customer service are highly encouraged to apply.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to client inquiries and provide accurate information</li><li>Maintain and update customer records in the system</li><li>Follow up with clients regarding their requests and concerns</li><li>Coordinate with internal departments when required</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Maintain proper call logs and daily reports</li></ul>Requirements<ul><li>Excellent communication and interpersonal skills</li><li>Basic computer knowledge and typing skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Previous call center or customer service experience is an advantage</li><li>Freshers are welcome to apply</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li><li>Training and development support</li></ul>Pay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Call Center Representative

La Verde Property Management

La Verde Property Management is looking for a motivated and customer-focused Call Center Executive to join our growing team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with property inquiries, scheduling viewings, and providing excellent customer service. You will act as the first point of contact for clients, ensuring all inquiries related to property rentals, sales, maintenance, and services are handled professionally and efficiently.Key Responsibilities:<ul><li>Handle incoming and outgoing calls from clients and property owners.</li><li>Provide accurate information about available properties, services, and company offerings.</li><li>Schedule property viewings and follow up with potential clients.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with the sales, leasing, and property management teams.</li><li>Resolve customer inquiries and ensure high levels of customer satisfaction.</li><li>Follow up on leads and assist in generating new business opportunities.</li></ul>Requirements:<ul><li>Proven experience in a call center or customer service role (real estate experience is a plus).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle multiple calls and work in a fast-paced environment.</li><li>Good computer skills and familiarity with CRM systems.</li><li>Fluency in English (Arabic is an advantage).</li><li>Positive attitude and strong problem-solving skills.</li></ul>Job Type: Full-timeWork Location: In personWork Location: In person

Call Centre Agent

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

Explore 160+ Call center agent in Abu Dhabi this June. Find roles across top companies and apply now to boost your career.