hr admin Jobs in Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Muscat

hr admin

hr officer Jobs in Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Muscat

hr officer

hr public relations officer

Confidential

<div>
 <p>
  <strong>
   Purpose of the Role:
  </strong>
 </p>
 <p>
  The Assistant Manager &ndash; HR Shared Services is responsible for overseeing accommodation management, government relations, and employee relations within Oman. This role ensures smooth operations in these key HR service areas while also supporting the HR Manager in various HR projects and initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Own:
  </strong>
 </p>
 <p>
  1. Accommodation Management:
 </p>
 <p>
  &bull; Oversee and manage employee accommodation, ensuring compliance with company policies and local regulations.
 </p>
 <p>
  &bull; Coordinate with landlords, leasing agencies, and facility management teams for lease agreements, renewals, and maintenance.
 </p>
 <p>
  &bull; Ensure cost-effective and quality housing solutions for employees, managing budgets and vendor negotiations.
 </p>
 <p>
  &bull; Address employee concerns related to accommodation and take corrective actions when necessary.
 </p>
 <p>
  &bull; Conduct regular audits and inspections of company-provided accommodations to ensure safety and hygiene standards.
 </p>
 <p>
  2. Government Relations &amp; Compliance:
 </p>
 <p>
  &bull; Handle all matters related to labor laws, immigration, visas, work permits, and residency renewals for employees in Oman.
 </p>
 <p>
  &bull; Ensure timely processing of employment visas, renewals, and cancellations in coordination with relevant government authorities.
 </p>
 <p>
  &bull; Build and maintain strong relationships with government agencies (Ministry of Labor, Immigration, Municipality, etc.) to ensure compliance with local regulations.
 </p>
 <p>
  &bull; Stay updated on Omani labor laws and ensure company policies remain compliant with legal requirements.
 </p>
 <p>
  &bull; Support in resolving any legal issues related to employment, work permits, or residency concerns.
 </p>
 <p>
  3. Employee Relations &amp; HR Support:
 </p>
 <p>
  &bull; Act as the first point of contact for employee queries and grievances related to HR services.
 </p>
 <p>
  &bull; Ensure timely resolution of employee disputes, complaints, and workplace concerns, maintaining a positive work environment.
 </p>
 <p>
  &bull; Support HR investigations, disciplinary actions, and conflict resolution in collaboration with the HR Manager.
 </p>
 <p>
  &bull; Drive HR engagement initiatives, ensuring employees feel supported and valued..
 </p>
 <p>
  4. HR Projects &amp; Strategic Support:
 </p>
 <p>
  &bull; Support the HR Manager in executing HR projects, process improvements, and automation initiatives.
 </p>
 <p>
  &bull; Participate in HR analytics and reporting, tracking key metrics for accommodation, government relations, and employee engagement.
 </p>
 <p>
  &bull; Assist in the implementation of new HR policies and procedures, ensuring smooth adoption by employees.
 </p>
 <p>
  &bull; Collaborate with cross-functional teams on HR transformation projects aimed at improving efficiency and employee experience.
 </p>
 <p>
  5. Vendor &amp; Stakeholder Management:
 </p>
 <p>
  &bull; Manage relationships with external vendors, PROs, legal consultants, and government entities for HR-related services.
 </p>
 <p>
  &bull; Negotiate service contracts and ensure vendors meet service level agreements (SLAs).
 </p>
 <p>
  &bull; Coordinate with internal stakeholders to align HR Shared Services functions with business needs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification, Experience &amp; Skills:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Human Resources, or a related field
  </li>
  <li>
   4&ndash;5 years of experience in HR Administration, preferably within the Food &amp; Beverage industry
  </li>
  <li>
   Experience with Oracle HR systems is an advantage
  </li>
  <li>
   The position is open to Omani nationals only, in line with local employment regulations
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager HR Shared Services (Omanization Role)

Golden Palmier LLC

<p>We are a leading sales and distribution company with a proven track record in promotion, sales, and distribution of various multi-brand foods and beverages products based in the Sultanate of Oman.</p><p>In Golden Palmier we are looking for a competent Business Admin Officer; a strategist, hands-on leader, and an exemplary manager. You will be responsible for leading and managing administrative initiatives, developing policies, overseeing recruitment and retention, conducting, submitting, and supervising company&rsquo;s contracts and legal agreements, employee relations and compliance, and general office administration. You will also be actively collaborating in development and implementation of business growth strategies to expand market share and increase revenue. This includes but not limited to identifying and pursuing new business opportunities such as entering into new markets, conducting successful agreements, and following up the appropriate implementation of those agreements. This role ensures that our administrative practices are aligned with the company's objectives as well as with Oman&rsquo;s legal framework and promotes a positive workplace culture.</p><p><b>Job Responsibilities:</b></p><p>&middot; Planning and implementing the entire administration activities annually.</p><p>&middot; Setting, monitoring, and achieving the company&rsquo;s targets and KPIs.</p><p>&middot; Managing recruitment, onboarding, and exit procedures.</p><p>&middot; Overseeing the payroll function.</p><p>&middot; Developing, submitting, and overseeing all the company&rsquo;s contracts and legal agreements.</p><p>&middot; Ensuring full compliance with company policies and procedures, as well as compliance with the country&rsquo;s corporate rules and legal framework.</p><p>&middot; Managing employee relations.</p><p>&middot; Running the office and facilities management functions.</p><p>&middot; Follow up the company&rsquo;s product registration process including tax registration, and labeling approval.</p><p>&middot; Follow up all the recent developments in foods and beverages regulations, and to ensure the latest changes are communicated and shared with the company&rsquo;s suppliers accordingly.</p><p>&middot; Engaging in implementation of business growth strategies to expand market share and increase revenue. &middot; Identifying and pursuing new business opportunities such as entering into new markets, conducting successful agreements, and following up the appropriate implementation of those agreements.&middot; Managing the logistics inspections and control of the sales team to ensure timely delivery of the orders.&middot; GPS control of sales and distribution team.&middot; Daily inspections of the stores to ensure our products&rsquo; availability in the shelves&middot; Work hour control of the staff to ensure their presence at work in a timely manner.&middot; Engaging in coordination and implementation of marketing activities including sampling events, etc.</p><p><b>Qualifications and Key Competencies</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, or related fields.</p><p>&middot; Proven experience as an admin manager.</p><p>&middot; In-depth knowledge of employment and labor management regulations with regards of the Oman&rsquo;s rules.</p><p>&middot; In-depth knowledge and experience of conducting and supervising legal contracts and agreements with regards of the Oman&rsquo;s rules.</p><p>&middot; Proven experience of working with governmental and public departments of the Sultanate of Oman to pursue the company&rsquo;s objectives.</p><p>&middot; Ability to architect strategy along with leadership skills.</p><p>&middot; Excellent active listening, negotiation, and presentation skills.</p><p>Job Types: Full-time, Contract</p>

Business Admin Manager

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 173881
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 The Government Services and Administration specialist will expertly navigate a broad range of activities, including facility evaluations, medical insurance management, office administration, visa management, work permits, sponsorship transfers, and Labor relations. By ensuring seamless processes and strict compliance with regulations, this role will foster strong relationships with relevant authorities and provide exceptional support for the organization
 <br/>
 <br/>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the day-to-day operations of office services to ensure that the organization&rsquo;s current and future administrative and facilities management needs are met efficiently and economically. This includes overseeing office supplies, equipment, mail distribution, records management, and other related services.
  </li>
  <li>
   Efficiently manage and oversee government services such as visa issuance, work permits, sponsorship transfers, and labor relations, ensuring compliance with relevant laws and regulations.
  </li>
  <li>
   Coordinate facility evaluations, medical insurance management, and other vital administrative tasks, ensuring timely submission of all staff-related insurance details.
  </li>
  <li>
   Cultivate and maintain relationships with key government authorities, embassies, and other stakeholders to ensure positive working relationships and timely resolution of issues.
  </li>
  <li>
   Act as the primary point of contact for management on government services and administration, providing expert guidance and prompt responses to inquiries.
  </li>
  <li>
   Proactively identify and implement opportunities for process improvement, optimization, and enhancement of processes, reducing risks and errors.
  </li>
  <li>
   Stay informed on government services, administration trends, and relevant regulations, integrating updates seamlessly and sharing knowledge with the team.
  </li>
  <li>
   Manage and support HR operations activities, adhering to SLAs and sourcing timelines, and participate in business structure reorganization and consolidation.
  </li>
  <li>
   Monitor and participate in team and facility budgets, preparing finance reports and maintaining consistent metric reporting for management teams.
  </li>
  <li>
   Plan, prioritize, and manage maintenance activities and upgrades to minimize disruptions to business activities and ensure effective resource use.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional analytical skills for evaluating and improving processes and procedures.
  </li>
  <li>
   Excellent communication skills for managing relationships with government authorities and stakeholders.
  </li>
  <li>
   Strong organizational skills to manage multiple tasks and priorities efficiently.
  </li>
  <li>
   Knowledge of legal and regulatory compliance related to labor laws and government services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Public Relations, Human Resources, or a related field.
  </li>
  <li>
   8+ years of experience in HR administration, government services, and administration.
  </li>
  <li>
   In-depth knowledge of Labor Law, employment regulations, and governmental procedures.
  </li>
  <li>
   Familiarity with HR software and Microsoft applications.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


Govt. Services and admin Specialist | Corporate Services | Oman (Muscat)

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder led, profitable and growing.
 <br/>
 <br/>
 <strong>
  We are hiring a Regional HR Manager for APAC to join our People team at Canonical.
  <br/>
  <br/>
 </strong>
 With 1,200+ colleagues across 75 countries, we require a People function that thinks and acts globally. We're looking for a regional lead that will report into our Global Head of HR who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to help shape and create an HR function for the future. You will lead the APAC team of HR professionals to provide precise, compliant and scalable HR operations to the business, advise and execute on HR issues across the whole employee life-cycle, and partner with senior leadership in your region. You will have an analytical approach, a keen eye for detail and the ability to interpret data trends and themes.
 <br/>
 <br/>
 <strong>
  The role entails the individual to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and scale Canonical's regional HR team
  </li>
  <li>
   Deliver precise and compliant HR operations in a timely manner and with the highest degree of accuracy
  </li>
  <li>
   Interact closely with the broader People team to create tight-knit processes across all regions
  </li>
  <li>
   Be accountable for HR processes such as talent development, succession planning, performance assessments, onboarding, culture and engagement initiatives that drive high performing teams
  </li>
  <li>
   Work with senior managers across the business on performance management, organizational design, employee engagement, rewards- and workforce planning
  </li>
  <li>
   Own as well as coach and advise people managers on the full spectrum of employee relations issues, across multiple countries
  </li>
  <li>
   Partner with people managers to support the delivery of appropriate training and development programs
  </li>
  <li>
   Establish a trusted partnership with the business in your region
  </li>
  <li>
   Drive diversity, equity, and inclusion initiatives
  </li>
  <li>
   Design new policies and deliver on business-critical HR related projects globally
  </li>
  <li>
   Present at Canonical events to articulate Canonical's HR practices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are looking for in you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional academic track record from both high school and university
  </li>
  <li>
   HR experience leading initiatives across regions within a technology business
  </li>
  <li>
   People management experience
  </li>
  <li>
   Experience in business partnering with senior stakeholders
  </li>
  <li>
   A good balance between leading and executing, in this role you will need to be hands-on involved in the daily HR routines too
  </li>
  <li>
   Experience in working in a remote first organization
  </li>
  <li>
   Able to leverage data to make informed decisions
  </li>
  <li>
   Knowledge and practical implementation of HR practices and employment law across APAC
  </li>
  <li>
   Experience in handling and overseeing complex ER matters across multiple jurisdictions
  </li>
  <li>
   Fluent in business English (written and spoken)
  </li>
  <li>
   Self motivated, organized, accurate, confident, authentic, results-orientated, open-minded, enthusiastic and energetic
  </li>
  <li>
   Willingness to travel up to 4 times a year for internal events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-have skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with immigration policies and mobility processes
  </li>
  <li>
   Professional HR qualification (CIPD/SHRM or other)
  </li>
  <li>
   Facilitation skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer colleagues
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Employee Assistance Programme
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass, and travel upgrades for long haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 Canonical is an equal opportunity employer
 <br/>
 <br/>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Regional HR Manager - EMEA

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder led, profitable and growing.
 <br/>
 <br/>
 <strong>
  We are hiring an HR Generalist to support our EMEA region
  <br/>
  <br/>
 </strong>
 With 1,200+ colleagues across 75 countries, we require an HR function that thinks and acts globally. We're looking for an HR Generalist who will report into our Regional HR Manager who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to help shape and create an HR function for the future. You will demonstrate a high work ethic and the personal confidence to set and defend high expectations of colleagues, counterparts and processes. You must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent communication, professional and interpersonal skills as well as the ability to function in a proactive, innovative environment. We look to HR both to support our colleagues in their personal needs and development, and also to maintain consistently high standards across multiple teams, managers and directors.
 <br/>
 <br/>
 <strong>
  The role entails the individual to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide HR guidance to team members and managers, setting high expectations of behaviour and performance.
  </li>
  <li>
   Partner with line managers to provide employee relations advice on global policies and procedures.
  </li>
  <li>
   Ensure accuracy and timeliness in processing employee changes, joiners and leavers.
  </li>
  <li>
   Manage and drive benefit programs spanning our EMEA location (UK, Ireland, France, Germany and Spain)
  </li>
  <li>
   Liaise with our finance team on monthly payroll, projects and enquiries.
  </li>
  <li>
   Support the full life-cycle of HR including onboarding, benefit administration, and departure.
  </li>
  <li>
   Apply critical thinking to automate and reduce administrative tasks.
  </li>
  <li>
   Take a lead role in the management, continued development, and integration of our HR
  </li>
  <li>
   system.
  </li>
  <li>
   Act as a system expert and advocate for the global HR team.
  </li>
  <li>
   Produce data driven reports to inform and influence HR initiatives.
  </li>
  <li>
   Lead and participate in projects where you'll see the impact of your work.
  </li>
  <li>
   Support internal resource groups to drive initiatives such as diversity and inclusion.
  </li>
  <li>
   Create, update and maintain corporate policies that have a global lens with local application.
  </li>
  <li>
   Ensure consistency of application of our HR policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are looking for in you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional academic track record from both high school and university
  </li>
  <li>
   Relevant professional qualification and certifications.
  </li>
  <li>
   Excellent practical insights into German, UK and/or French HR practices and employment laws.
  </li>
  <li>
   Knowledge of other EMEA laws and practices is beneficial.
  </li>
  <li>
   Self-directed, organised problem solver with the ability to prioritise and meet goals and deadlines.
  </li>
  <li>
   Demonstrated ability to exercise discretion, sound judgement, tact and diplomacy in all communications.
  </li>
  <li>
   Fearless and principled approach to professional interactions at every level of the business with commitment to confidentiality of sensitive information.
  </li>
  <li>
   Willingness and ability to travel up to 4 times a year for internal events, with at least one trip of two full working weeks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer colleagues
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person.
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year.
  </li>
  <li>
   Annual compensation review.
  </li>
  <li>
   Recognition rewards.
  </li>
  <li>
   Annual holiday leave.
  </li>
  <li>
   Maternity and paternity leave.
  </li>
  <li>
   Employee Assistance Programme.
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues.
  </li>
  <li>
   Priority Pass, and travel upgrades for long haul company events.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 Canonical is an equal opportunity employer
 <br/>
 <br/>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


HR Generalist - EMEA

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/28/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Real Estate
</div></div><div><p>Work Experience</p>
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><p></p><div><p><b>Key Responsibilities</b></p><p><b><br>
Customer Care Operations</b></p><br>
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests.<br>
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system.<br>
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives.<br>
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul><p><b><br>
Interdepartmental Coordination</b></p><br>
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale.<br>
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments.<br>
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion.<br>
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul><p><b><br>
Team Leadership &amp; Development</b></p><br>
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged.<br>
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements.<br>
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul><p><b><br>
Customer Experience Management</b></p><br>
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey.<br>
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives.<br>
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul><p><b><br>
Compliance &amp; Quality Assurance</b></p><br>
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards.<br>
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines.<br>
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Qualifications &amp; Experience</b></p><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred).<br>
</li><li><b>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.</b><br>
</li><li>
Proven experience managing a customer care or service delivery team.<br>
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows.<br>
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul><p></p><p><b><br>
Skills &amp; Competencies</b></p><br>
<ul><li>
Excellent communication and interpersonal skills.<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Customer-oriented mindset with problem-solving capabilities.<br>
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively.<br>
</li><li>
High attention to detail and process improvement orientation.<br>
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div><p></p>

Customer Care Manager

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>06/23/2025
</div></div><div><p>Job Opening Status</p>
<div>In-progress
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Construction
</div></div><div><p>Work Experience</p>
<div>10+
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div>This role ensures the effective management of financial planning, budgeting, accounting, procurement, and contract administration. Additionally, the Finance &amp; HR Manager leads the HR function by managing talent acquisition, employee development, payroll, and overall human resources strategy. The manager plays a crucial role in aligning financial strategies and human capital with the company&rsquo;s long-term objectives, ensuring operational efficiency and financial sustainability.<br>
<br>
</div><div></div><br>
<div>Key Responsibilities:<br>
</div><div><b>
1. Financial Management and Reporting:</b><br>
</div><div>
Budgeting and Financial Planning:<br>
</div><ul><li>
Lead the company&rsquo;s budgeting and financial planning processes, ensuring alignment with company goals and long-term sustainability.<br>
</li><li>
Develop financial forecasts, cash flow projections, and budget variance analysis to guide decision-making.<br>
</li><li>
Collaborate with department heads to ensure all financial plans align with operational and strategic objectives.<br>
</li></ul><div>
Financial Reporting:<br>
</div><ul><li>
Oversee the preparation of accurate and timely financial reports, including profit and loss statements, balance sheets, cash flow statements, and financial forecasts.<br>
</li><li>
Ensure compliance with local and international accounting standards and regulatory requirements.<br>
</li><li>
Provide regular financial performance updates to the Deputy General Manager and CEO.</li></ul><div></div><div><br>
Cost Control and Optimization:<br>
</div><ul><li>
Implement robust cost control measures across the company to optimize spending and improve profitability.<br>
</li><li>
Identify areas of cost inefficiency and recommend corrective actions to enhance financial performance.<br>
</li></ul><div><b>
2. Accounting and Treasury:</b><br>
</div><ul><li>
Accounting Operations:<br>
</li><li>
Oversee the Accounting &amp; Finance Lead to ensure the accurate and timely recording of all financial transactions, including accounts payable, accounts receivable, and general ledger entries.<br>
</li><li>
Ensure that all financial records are maintained in compliance with company policies and regulatory standards.<br>
</li></ul><div>
Treasury Management:<br>
</div><ul><li>
Manage the company&rsquo;s liquidity by monitoring cash flow, optimizing working capital, and managing relationships with financial institutions.<br>
</li><li>
Ensure sufficient cash reserves for operational needs and investment opportunities.<br>
</li><li>
Audit and Compliance:<br>
</li><li>
Coordinate internal and external audits to ensure the accuracy and integrity of financial statements.<br>
</li><li>
Implement and maintain strong internal controls to safeguard company assets and prevent fraud or financial mismanagement.<br>
</li></ul><div><b>
3. Human Resources Strategy and Operations:</b><br>
</div><div>
HR Policy Development and Compliance:<br>
</div><ul><li>
Develop, implement, and update comprehensive HR policies and procedures in line with labor laws and industry best practices.<br>
</li><li>
Ensure compliance with all legal requirements related to employment, including health and safety, labor laws, and employee welfare regulations.<br>
</li></ul><div>
Talent Acquisition and Management:<br>
</div><ul><li>
Oversee the HR &amp; Administration Lead in developing and managing recruitment strategies to attract top talent.<br>
</li><li>
Ensure an efficient and fair hiring process, including job postings, screening, interviewing, and onboarding.<br>
</li><li>
Collaborate with department heads to identify staffing needs and ensure that the right talent is recruited and retained.<br>
</li></ul><div>
Performance Management:<br>
</div><ul><li>
Develop and implement performance management systems, including employee evaluations, feedback mechanisms, and performance improvement plans.<br>
</li><li>
Ensure that employees receive regular feedback and that career development opportunities are aligned with company objectives.</li></ul><div></div><div><b><br>
4. Employee Development and Compensation:</b><br>
</div><div>
Training and Development:<br>
</div><ul><li>
Collaborate with department heads and the HR team to design and implement training programs that promote employee development and address skills gaps.<br>
</li><li>
Ensure that employees are equipped with the knowledge and skills required to perform their roles effectively.<br>
</li></ul><div>
Compensation and Benefits:<br>
</div><ul><li>
Oversee payroll processing to ensure employees are paid accurately and on time.<br>
</li><li>
Manage the company&rsquo;s compensation and benefits programs, ensuring they are competitive within the industry.<br>
</li><li>
Develop and implement employee welfare programs that foster engagement and retention.<br>
</li></ul><div><b>
5. Procurement and Contract Administration:</b><br>
</div><div>
Procurement Strategy:<br>
</div><ul><li>
Oversee the Procurement &amp; Contracts Lead to ensure that procurement activities align with project and company needs.<br>
</li><li>
Develop and implement procurement policies that ensure the acquisition of high-quality goods and services at competitive prices.<br>
</li><li>
Supplier and Contract Management:<br>
</li><li>
Manage relationships with suppliers and subcontractors, ensuring that contracts are negotiated to the company&rsquo;s advantage.<br>
</li><li>
Oversee the administration of contracts, including the management of change orders, claims, and disputes.<br>
</li><li>
Ensure that project procurement activities comply with contractual obligations and regulatory requirements.<br>
</li></ul><div><b>
6. Leadership and Team Management:</b><br>
</div><div>
Team Leadership:<br>
</div><ul><li>
Lead and mentor the Finance &amp; HR team, including the Accounting &amp; Finance Lead, HR &amp; Administration Lead, and Procurement &amp; Contracts Lead.<br>
</li><li>
Foster a culture of collaboration, accountability, and continuous improvement within the department.<br>
</li><li>
Conduct regular team meetings to review performance, address challenges, and ensure alignment with the company&rsquo;s strategic goals.<br>
</li></ul><div>
Performance Management:<br>
</div><ul><li>
Establish and monitor key performance indicators (KPIs) for the Finance &amp; HR department to ensure operational efficiency and effectiveness.<br>
</li><li>
Implement performance management systems to track the progress of departmental goals and provide feedback and coaching to team members.</li></ul><div></div><div><b><br>
7. Risk Management and Compliance:</b><br>
</div><ul><li>
Risk Identification and Mitigation:<br>
</li><li>
Identify financial, legal, and operational risks related to finance, HR, and procurement, and develop mitigation strategies.<br>
</li><li>
Ensure that the company&rsquo;s financial resources and human capital are managed in a way that minimizes exposure to risk.<br>
</li></ul><div>
Regulatory Compliance:<br>
</div><ul><li>
Ensure that all financial and HR activities comply with applicable laws, regulations, and industry standards.<br>
</li><li>
Collaborate with legal counsel to manage labor relations, contract disputes, and other compliance-related matters.<br>
</li></ul><div><b>
8. Reporting and Documentation:</b><br>
</div><div>
Financial Reporting:<br>
</div><ul><li>
Prepare and present weekly, monthly, and annual financial reports to the Deputy General Manager and CEO.<br>
</li><li>
Ensure that financial data is accurate, transparent, and available for decision-making.<br>
</li></ul><div>
HR Reporting:<br>
</div><ul><li>
Generate regular reports on key HR metrics such as employee turnover, recruitment, performance evaluations, and training outcomes.<br>
</li><li>
Provide insights into workforce trends and recommend strategies to improve employee engagement and productivity.<br>
</li></ul><div>
Procurement Reporting:<br>
</div><ul><li>
Ensure timely reporting on procurement activities, including supplier performance, contract status, and cost savings.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Education</b>:
<br>
</div><div>Bachelor&rsquo;s degree in Finance, Accounting, Human Resources, Business Administration, or related field.<br>
</div><div>
MBA, CPA, CMA, or equivalent professional certification is preferred.<br>
</div><div><b>
Experience</b>:<br>
</div><div>
10+ years of experience in finance, accounting, or HR management, preferably within the civil engineering, construction, or oil &amp; gas sectors.<br>
</div><div>
Proven track record of managing financial operations, budgeting, and procurement processes.<br>
</div><div>
Experience in HR strategy, talent management, and employee relations.<br>
</div><div>
Experience with contract administration and supplier negotiations.</div></div><div></div>

Finance & HR Manager

Explore 111+ Hr public relations officer in Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Warehouse Jobs In Muscat this December. Find roles across top companies and apply now to boost your career.