customer service operation manager Jobs in Giza

customer service operation manager

logistics export specialist

warehouse team leader

inbound logistic operations leader

Procter & Gamble

<div><p>The Inbound Ops Leader will be responsible for overseeing and optimizing all inbound logistics and warehousing operations, ensuring efficient receipt, storage, and distribution of materials to support manufacturing and supply chain objectives.</p><p></p><p><b>
Job Responsibilities</b></p><p></p><ul><li><p>
Lead and manage a team of inbound operations personnel, including hiring, training, performance management, and development.</p></li><li><p>
Develop and implement strategies to optimize inbound material flow, reduce lead times, and improve inventory accuracy.</p></li><li><p>
Oversee the receiving, inspection, and put-away processes for all incoming raw materials, packaging, and finished goods.</p></li><li><p>
Manage warehouse space utilization, layout, and organization to maximize efficiency and safety.</p></li><li><p>
Collaborate with procurement, planning, and manufacturing teams to ensure timely material availability and resolve supply chain issues.</p></li><li><p>
Implement and maintain robust inventory control procedures, including cycle counting and discrepancy resolution.</p></li><li><p>
Drive continuous improvement initiatives within inbound operations, utilizing lean principles and data analysis to identify and address bottlenecks.</p></li><li><p>
Ensure compliance with all safety regulations, company policies, and quality standards within the inbound operations function.</p></li><li><p>
Manage relationships with external logistics providers and carriers to optimize inbound transportation.</p></li><li><p>
Develop and monitor key performance indicators (KPIs) for inbound operations, regularly reporting on performance and progress.</p></li><li><p>
Identify and implement new technologies and systems to enhance inbound operational efficiency.</p></li></ul></div>

Inbound Logistic Operations Leader

Ariston Group

<div>
 Job description:
 <br/>
 <br/>
 <p>
  📍 Location: Giza, Egypt
  <br/>
  🕒 Full-time
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  As
  <strong>
   Logistics Export Specialist
  </strong>
  , you manage the daily operation of all plant logistic warehouse activities like export procedure, follow up from order management till delivery.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Key Activities
  </strong>
 </p>
 <ul>
  <li>
   Coordinate warehouse activities for raw materials and finished products.
  </li>
  <li>
   Finished products logistics from plant warehouse to external warehouse (both physical and system management).
  </li>
  <li>
   Warehouse movements accountability.
  </li>
  <li>
   Warehouse daily loadings monitoring and export shipments planning from plant warehouse and external warehouse.
  </li>
  <li>
   Daily acquisition and monitoring of export orders, both intercompany and direct customers in coordination with central team and external suppliers.
  </li>
  <li>
   Document preparation for export shipment together with forwarder.
  </li>
  <li>
   Best loading capacity definition for each shipment, monitoring and root causes inefficiency identification.
  </li>
  <li>
   Export shipments planning from plant warehouse and from external warehouse.
  </li>
  <li>
   Carriers&rsquo; performances monitoring.
  </li>
  <li>
   Guarantee carrier&rsquo;s transport tariff applied based on Procurement awarding.
  </li>
  <li>
   Support for Customs clearance operations export finished products.
  </li>
  <li>
   Monthly costs closures support.
  </li>
  <li>
   Measure and compare Level of Service and Economics to target levels.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
  </li>
  <li>
   A solid 3-5 years of experience in a similar role in supply chain, logistics, or operations roles.
  </li>
  <li>
   Understanding of international trade regulations and customs procedures.
  </li>
  <li>
   Good understanding of the principles of logistics, demand forecasting, inventory management, and procurement processes.
  </li>
  <li>
   Experience with principles of logistics (transportation, warehousing and distribution).
  </li>
  <li>
   Familiarity with SAP.
  </li>
  <li>
   Ability to analyze supply chain data to identify trends, inefficiencies, and opportunities for improvement (Excel, Power BI, etc.).
  </li>
  <li>
   Strong analytical and critical thinking skills to resolve supply chain disruptions.
  </li>
  <li>
   Excellent verbal and written communication for coordinating stakeholders.
  </li>
  <li>
   Attention to detail, time management, adaptability, team collaboration, customer-focused mindset.
  </li>
  <li>
   Fluency in Arabic and English.
  </li>
 </ul>
</div>


LOGISTICS EXPORT SPECIALIST

MBC GROUP

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  <em>
   MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  Handle inbound and outbound customer calls professionally and courteously.
 </p>
 <p>
  Provide accurate information and effective assistance to resolve customer inquiries and issues.
 </p>
 <p>
  Utilize strong communication skills to ensure a positive customer experience.
 </p>
 <p>
  Document customer interactions and maintain detailed records in the system.
 </p>
 <p>
  Collaborate with team members and other departments to address customer needs.
 </p>
 <p>
  Adhere to established policies and procedures for efficient call handling.
 </p>
 <p>
  Stay updated on product and service information to effectively assist customers.
 </p>
 <p>
  Meet performance targets, including call quality and resolution time.
 </p>
 <p>
  Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 </p>
 <p>
  Oversee and moderate Discord channels for various gaming communities.
 </p>
 <p>
  Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  Proven experience as a Contact Center Agent or in a similar role.
 </p>
 <p>
  FLUENT English.
 </p>
 <p>
  Familiarity with call center systems and customer service software.
 </p>
 <p>
  Ability to multitask and prioritize in a fast-paced environment.
 </p>
 <p>
  Exceptional interpersonal and communication skills.
 </p>
 <p>
  Strong problem-solving and decision-making abilities.
 </p>
 <p>
  Flexibility to work in shifts, including evenings and weekends.
 </p>
 <p>
  Passion for gaming with an understanding of online gaming communities.
 </p>
 <p>
  Experience in community management, especially on platforms like Discord, is a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   MM
  </em>
 </p>
</div>


Contact Center Agent

noon

<div>
 <p>
  <strong>
   About noon
  </strong>
 </p>
 <p>
  noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 </p>
 <p>
  noon&rsquo;s mission: Every doorbell, Everyday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 </p>
 <p>
  Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward
 </p>
 <ul>
  <li>
   Manage inventory, inventory health, item-level forecasting and assortment planning.
  </li>
  <li>
   Plan and execute replenishment tasks to ensure adequate inventory availability.
  </li>
  <li>
   Manage inbound shipments: fill rate, ASNs, operational issues, lead time.
  </li>
  <li>
   Monitor, analyze and own key performance indicators such as in-stock rate, fill rate and slow-moving inventory.
  </li>
  <li>
   Analyze inventory position and SKU performance to determine inventory liability, and determine exit strategy for unproductive inventory.
  </li>
  <li>
   Interact with operations teams and drive efficiency through team collaboration.
  </li>
  <li>
   Work with large and complex data sets to drive business decisions.
  </li>
  <li>
   Negotiate with internal and external stakeholders.
  </li>
  <li>
   Manage multiple projects &ndash; to prioritize and plan under tight deadlines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree required or relevant experience
  </li>
  <li>
   1-2 years&rsquo; experience in supply chain/demand or supply planning.
  </li>
  <li>
   Strong proficiency in analysis tools including MS Excel and SQL.
  </li>
  <li>
   Good numerical background
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Ability to understand and analyze huge data
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  </li>
 </ul>
 <p>
 </p>
</div>


Instock Associate

Intelcia

<p>Team Leaders We're Hiring! Team Leaders - Customer Service (B2/B2+ English) - Intelcia</p><p>About Intelcia:</p><p>Intelcia is a global outsourcing leader with 20+ years of experience, 35,000+ employees, and 85+ operational centers worldwide. We&rsquo;re on a mission to become a Top 10 global outsourcing player by 2025&mdash;and we need talented leaders like you to help us get there!</p><p>Location: [Sheikh Zayed, Walk of Cairo]</p><p>Type: Full-time</p><p>Your Role:</p><p>As a Team Leader, you&rsquo;ll guide a team of customer service agents to deliver exceptional support while driving performance, coaching talent, and ensuring smooth operations.</p><p>Key Responsibilities:</p><p>- Lead, motivate, and coach a team of customer service reps (1:1s, team meetings).</p><p>- Monitor KPIs, identify improvement areas, and implement action plans.</p><p>- Ensure compliance with company policies and handle administrative tasks (attendance, scheduling).</p><p>- Resolve customer escalations and conflicts with a problem-solving mindset.</p><p>- Prepare performance reports and communicate updates to management.</p><p>Who We&rsquo;re Looking For:</p><p>Language Skills:</p><p>Fluent English Speakers (B2+ level)</p><p>Experience:</p><p>-1 year as a Team Leader/Supervisor (customer service, outsourcing, or BPO).</p><p>-Experience tracking KPIs and coaching teams<b>. </b><br/><b>*Gaming*</b> background is a MUST.</p><p>- Soft Skills:</p><p>Strong leadership and communication (Arabic is primary).</p><p>-Customer-first attitude and stress management.</p><p>Basic Excel/Word skills (for reporting).</p><p>Why Join Intelcia?</p><p>Global impact with local flexibility.</p><p>Growth opportunities in a fast-expanding company.</p><p>Supportive culture where your leadership makes a difference.</p><p>How to Apply:</p><p>Ready to lead and grow? Apply now or tag someone who&rsquo;d be a great fit!</p><p>Email: Menna.allah@intelcia.com or WA: +201103350580</p><p>Job Types: Full-time, Permanent</p><p>Pay: From E&pound;22.00 per month</p>

Team Leader

FUTURE PIPE INDUSTRIES

<p></p><div><div><div><b>JOB PURPOSE:</b></div>
<div>
Responsible for all Accounts transactions to ensure they are accurately undertaken and completed in accordance with the group policies, procedure and LN compliance. Prepare periodic reports for management, auditors and for tax returns. Responsible for proper reporting and maintenance of fixed asset, Inventory and current liabilities</div><br>
<div></div>
<div><b>
KEY ACCOUNTABILITIES:</b></div>
<div><b>
Accounting &amp; Payments:</b></div>
<ul><li> Ensure all current liabilities are recorded timely and properly</li></ul>
<ul><li> Ensure all expense and inventory transaction are entered timely and properly to account heads and dimensions.</li></ul>
<ul><li> Finalize all accounting entries related to General ledger, Payable and expenses.</li></ul>
<ul><li> Ensure all transactions are adequately supported with required approvals</li></ul>
<ul><li> Review the release of payments to suppliers ensuring the payment orders are for due amount and the payments are properly allocated</li></ul>
<ul><li> Review all petty cash payments and receipts to ensure timely recording and reconciliation on daily basis.</li></ul>
<div><b>
Fixed Asset and Inventory Book:</b></div>
<ul><li> Ensure the timely posting of fixed assets procured with proper management approval.</li></ul>
<ul><li> Responsible for recording and capitalizing the assets with required codification and dimensions in a timely manner</li></ul>
<ul><li> Responsible for monitoring the asset work in progress and ensuring capitalization</li></ul>
<ul><li> Coordinate periodical fixed assets physical verification
</li></ul><ul><li> Responsible for ensuring the book inventory reflects</li></ul>
<div><b>
Payroll review and salary disbursement:</b></div>
<ul><li> Prepare and provide the required deduction / addition list to local HR Admin for adjustment in Monthly salary payments.</li></ul>
<ul><li> Receive the payroll details from local HR, review tabulation accuracy, upload entry to BaaN</li></ul>
<ul><li> Create the salary bank transfer online and required cash cheques for disbursement</li></ul>
<ul><li> Ensure all control accounts are matched in the system and cash balance is verified</li></ul>
<div><b>
Budget preparation and control, Manage Financial Activities:</b></div>
<ul><li> Run the Trial Balance, review and report discrepancy (if any) on a regular basis</li></ul>
<ul><li> Close the books of accounts on monthly basis with required coordination from logistic and production departments</li></ul>
<ul><li> Ensure all closing entries are updated in the system with required approvals</li></ul>
<ul><li> Review and update the required entries and schedules for prepayment including</li></ul>
<ul><li> Deposits and Margins, provisions and accruals. Ensure the bank and related party balances are reconciled on at least monthly basis</li></ul>
<ul><li> Prepare ad hoc report requested by management Be involved in the Annual / Interim and Internal Audit coordination</li></ul>
<ul><li> Responsible for the preparation of budgets and forecast base data</li></ul>
<ul><li> Stand-in during the Senior Accountant absence for any work</li></ul><br>
<div></div>
<div><b>
Financial &amp; Tax Audit supports:</b></div>
<ul><li> Responsible for monthly data required for tax returns and provide to external auditors</li></ul>
<ul><li> Responsible for tax payment transfers to tax authorities</li></ul>
<div><b>
Other:</b></div>
<ul><li> Implement and enforce country/regional procedures (consistent with the Group policies and procedures)</li></ul>
<ul><li> Coordinate for the creation of Master Data requirements in the ERP system.</li></ul>
<div><b>
Teamwork &amp; Employee Excellence:</b></div>
<ul><li> Adhere to KPI&rsquo;s set for the accounting team that are aligned with FPI&rsquo;s mission and vision</li></ul>
<ul><li> Adhere to annual performance appraisals areas for improvements and development opportunities.</li></ul>
<ul><li> &amp;nbs</li></ul></div>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><p><b>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:</b></p>
<div>
Required Qualifications:<br>
<ul><li>Bachelor&rsquo;s Degree in Accounting</li><li>Certification in Accounting desirable</li></ul></div><div><br>
Required Experience:<br>
<ul><li>3 &ndash; 5 years related experience in accounting and reporting in Manufacturing sector</li></ul></div><div><br>
Job-Specific Skills:<br>
<ul><li>Hands-on experience with ERP and BI computer systems.</li><li>Good MS office skills</li><li>Strong Accounting knowledge</li><li>Strong Teambuilding skills</li><li>English and Arabic language (preferred)</li></ul></div><p><b><br>
COMPETENCIES :</b></p>
<ul><li>Good Decision-making abilities</li><li>Good Analytical abilities</li><li>Strong cost accounting knowledge with investigative and analytical skills</li><li>Conversant in manufacturing processes</li><li>Conversant in Group-wide policies and procedures</li><li>Very good communication skills (written and verbal)</li><li>Very good interpersonal skills</li></ul></div><br>
<p></p>
<p><b>Easy Apply</b></p></div>

Accountant

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Giza, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!</div>
<h2 class="jobSectionHeader"><b>
The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.</b></h2>
<div>
In this role, you will:</div>
<ul>
<li>Become the voice and face of Concentrix&rsquo;s clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.</li>
<li>Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.</li>
<li>Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.</li>
<li>Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.</li>
<li>Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.</li>
</ul><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Achieve specific sales targets and maximize sale opportunities.</li>
<li>Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</li>
<li>Maintain broad knowledge of products, pricing, promotions, and procedures</li>
<li> Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</li>
<li> Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures</li>
<li> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer</li>
<li>Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</li>
<li>Prepare complete and accurate work including appropriately notating accounts as required</li>
<li>Participate in activities designed to improve customer satisfaction and sales performance</li>
<li>Answer billing questions by talking through components of customer accounts</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>Minimum of high school diploma with 3 to 6 months of sales experience is preferred</li>
<li>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li>
<li>Ability to fluently communicate in the required language of support, both written and verbally</li>
<li>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li>
<li>Basic computer navigation skills and PC Knowledge</li>
<li>Ability to work as a team member, as well as independently</li>
<li>Dependable with proficient attention to detail</li>
<li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li>
<li>Able to rotate shifts, as needed</li>
<li>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li>
<li>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li>
</ul>
<p><b>Based on location and/or program, additional experience/skills may be required</b></p><br>
<p></p>
<ul><li><b>Job requirements may vary by country and will not contravene any local laws</b></li></ul>
<h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2>
<p>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</p>
<p>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</p>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
EGY Cairo Egypt-Smart Village Building B2110</p></div></div></div><div></div>

Customer Service - Sales Advisor Vacancies

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